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“Just returned from a one night stay at Freshwater...”

written by on 12/09/2010

Just returned from a one night stay at Freshwater Beach Holiday Park in Dorset. Great facilities but overpriced for an out of season overnight at £24.00 and we were less than enthusiastic about the attitude of the staff member we spoke to on the morning of departure who was, frankly, rude out of all proportion to the situation she was dealing with. We had arrived at 6pm the night before in a motorhome and explained that we only wanted one night and would like a quiet pitch if possible. As the site was nearly empty, this seemed a reasonable request. The staff in the office were helpful but we ended being allocated a pitch next to two small children who were playing ball games and a yapping dog. Nothing against children or dogs but not quiet and given there were dozens and dozens of empty pitches we weren't happy. We asked to move which wasn't a problem but ended on a very sloping pitch on a corner. By this time it was 7pm and we couldn't be bothered to go back to the office again so we pulled forward on to the pitch in front which was flatter. We were up and ready to leave a 9.30 - departure time is 10.00 - when a member of staff came round to check the passes - which have to be displayed. I explained that we had moved because the pitch we had been allocated was too uneven but she was insistent that we should have gone back to the office because 'someone might arrived who had been given that space' and that we weren't on the left hand side of the pitch. Sorry, but at this time of year that was just plain silly and her attitude was disproportionate to the offence. Real shame, because it's a great spot and the showers etc are good but that has put us off from making a return visit.