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★☆☆☆☆

“DO NOT BUY YOUR DRESS FROM HERE! I purchased 2...”

Written on: 16/02/2011

DO NOT BUY YOUR DRESS FROM HERE! I purchased 2 bridesmaid dresses as well as my wedding gown, big mistake! They got every part of the order wrong. Complaints have been made and they have not even acknoweldge these complaints and I am still waiting for a refund for a hair comb which was the wrong one, from October. They have excellent customer service until you sign the order form then if you have any problems it is not there fault and they do nothing to help you! I stood in tears and the staff ignored me!
They did not inform me that you could only book a fitting on a thursday when I explained that I did not live in the area and I would need appointments at the weekend when visiting my parents and so when the dress needed alterations it became very difficult and I needed to take time off work and they did not do anything to help it was a very stressful time!