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“The sales office is appalling. ”

Written on: 17/10/2004 by Dai bike (2 reviews written)

Good Points
It is a laptop computer.

Bad Points
Appalling sales assistance and delivery.
Purchasing from Dell may have taken two years off my life.

General Comments
The sales office is appalling.

I wished to change the spec 1 day after purchasing, and was advised that this would be OK. Guess what, 1 week later then advised "too late". Sales office will repeatedly promise evening delivery, free upgrades etc then will be unavailable due to poor health. Call centre supervisors are unavailable due to ill health.

Delivery will be advised as evening delivery by a carrier that does not do evening deliveries. e-mails will be 'read' but never ever replied to. Everything will be promised but never carried out. Buyer beware.