Serenata Flowers, Reviews - www.serenataflowers.com

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“Flowers delivered on time, however very poor value for...”

Written on: 11/05/2010

Flowers delivered on time, however very poor value for money. Pictures on website are deceiving. nearly £40 for a bunch of flowers that you could pick up from a supermarket for under £10

The hand written card that accompanied them looked like it had been written by a child in a hurry.

If you are expecting a decent bouquet of flowers then best to buy them yourself in person. Don't trust these people. Their satisfaction guarantee is worthless. They will not stand by it.

Very very poor value… Read Full Review

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“Spray roses were delivered in a nice box BUT that'.s...”

Written on: 08/04/2010

Spray roses were delivered in a nice box BUT that'.s were it ended.
Complained about the extremely bad condition of the flowers, was then sent another batch 4 days later, and they are arrived EXACTLY the same. NIce box but the flowers were a disgrace, and I complained again and they decided to reimburse the sender ... their logo " AN EXPERIENCE IN FLOWERS " certainly rings true a very bad experience... don't go there… Read Full Review

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“Ordered online, delivery promised for Mothers' Day. At...”

Written on: 06/04/2010

Ordered online, delivery promised for Mothers' Day. At 12 noon on Mothers' Day I get an email from them: "Thank you for your recent order with Serenata Flowers. I am so sorry the flowers will not reach [you] today. Unfortunately we have not got a local florist open to make the delivery this afternoon." Well, it would have been nice if they'd said that when I ordered them. I wonder if anyone who was promised delivery on that day actually got them then, or whether it was a clever way of getting… Read Full Review

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“Bad flower i took pics & complained & revieved the...”

Written on: 24/03/2010

Bad flower i took pics & complained & revieved the following in an email:

"The item requested was a florist choice item at the standard value, the picture on the website is a representative image of the luxury version.
The florist has remained as true to the picture and the value as possible, so in this case, we have fulfilled the terms of the contract so are unable to offer a refund.

So the pics on teh website are missleading!!!!!!!!!!!!!!!! DO NOT USE… Read Full Review

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“DO NOT BUY YOULL B DISSAPOINTED.............. ”

Written on: 24/03/2010

DO NOT BUY YOULL B DISSAPOINTED..............
Flowers on web looked fab!thought my hubby who is in the armed forces & away from home... but what i recieved were shockingly c r a p! he orderd a bouquet of white flower & i recieved a HUGE amount of foilage & 1 stem of lillys! when i complained i asked them to send me a pic of what hubby orderd & sent back a pic of what i recieved they dont even look fresh. I understand flowers come closed & thus last longer but i didnt recieve what was orderd… Read Full Review

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“HAVE CONTACTED WATCHDOG - SUGGEST EVERYONE DOES THE...”

Written on: 23/03/2010

HAVE CONTACTED WATCHDOG - SUGGEST EVERYONE DOES THE SAME. DIABOLICAL! The most dreadful flower service I have ever come across and have used many, many times. The picture did not depict the flowers sent, even the colour was wrong! The value was really really poor! The stems were short and dry when delivered. They lasted less than a week. The box they were sent in was over twice the size of the flowers and there was a box of chocolates included which wasn't secured so of course the flowers were… Read Full Review

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“I know some people have been disappointed but I had no...”

Written on: 23/03/2010

I know some people have been disappointed but I had no problems with the order.. ordered some for next day delivery and everything went smooth, they go to the office (in City) around 11.00 AM which is very good delivery time in my opinion..
I gave them five stars just because I was impressed by their performance, especially after ordering them and reading about all the stuff they pulled on other people..seems like they can do a good job sometimes… Read Full Review

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“ordered flowers for Mothers day,never turned up,spoke...”

Written on: 21/03/2010

ordered flowers for Mothers day,never turned up,spoke to the f...king s..t customer service and told I would have to wait while they await a reply from their florist which they emailed,I asked would it not be quicker picking the phone up! nyway three days later get a email saying they have been delivered driver said their was a sliver car in the drive and that was that.so call seranta and advised i don't own a sliver car or have a drive! told I would have to wait as email florist again..asked… Read Full Review

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“SERENTA FLOWERS.COM - What an absolute bull service!...”

Written on: 19/03/2010

SERENTA FLOWERS.COM - What an absolute bull service! Flowers ordered for Mothers Day from my 9 year old daughter. She kept it a secret all day and was so excited about seeing them delivered. Delivery was supposed to be 9-6. We phoned them up just after 6 and was told they were so busy that delivery will be up til 8pm.
This was over a week ago and still no flowers. When we asked for a refund the company were so unhelpful and to an extent rude. We received emails saying they were delivered and… Read Full Review

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“Bought flowers for my Aunty but they didn't arrive at...”

Written on: 18/03/2010

Bought flowers for my Aunty but they didn't arrive at the specified time and date. On calling the rubbish customer services they told me that their terms and conditions allow the flowers to be up to 24 hours late. I ordered them 3 weeks prior to their delivery so there should not have been a problem. So don't bother with this company, its expensive and they use royal mail to deliver the flowers rather than do it themselves. How can they expect to post flowers by a certain time and day when they… Read Full Review

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“I ordered my boyfriends mam some flowers as her mother...”

Written on: 18/03/2010

I ordered my boyfriends mam some flowers as her mother passed away. I ordered the pink lillies £30.00. They arrived late afternoon.WOW VILE! They were just 4 stems of unopened lillies (which i didnt mind they were not open) however the heads were droopy and the leaves looked like they had been kicked around. When i got a call-back from the company they refunded me without question.

DO NOT USE THIS SITE, THE FLOWERS LOOK LOVELY ON THE PICTURES.DIFFERENT STORY WHEN DELIVERED… Read Full Review

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“I ordered the flowers on Friday morning to be...”

Written on: 14/03/2010

I ordered the flowers on Friday morning to be delivered next Sunday in Germany for my girlfriend birthday. The flowers were delivered on time, they were fresh, and in good condition. My girlfriend liked them a lot… Read Full Review

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“0rdered flowers for mothers days delivery waited all...”

Written on: 14/03/2010

0rdered flowers for mothers days delivery waited all day rang customer service to be told drivers working till 8pm . no flowwers arrived 9pm so sent emil asking for refund had a very upset 9 yr old daughter and wife wont use again..website very nice and pretty dont be fooled… Read Full Review

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“My wife has recieved a bunch of flowers(not realy a...”

Written on: 14/03/2010

My wife has recieved a bunch of flowers(not realy a bunch more like a few flowers) from Serenata for mothers day, what a disappointment to few flowers for the money spent,quality very poor,brown wilted some dead on arrival.
Contacted company immediately were told that another bunch would be sent out to us, if they arrive in the same condition and quantity this still would not equate to value for money.
As they were sent from my daughter who is abroad am only thankfull that she can not see how… Read Full Review

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“I purchased some flowers for my mum for mothers day...”

Written on: 13/03/2010

I purchased some flowers for my mum for mothers day online from this company and when I got an e mail order confirmation it stated that I had ordered 2 bunches and they had charged me for 2! At no point did I request 2 bunches nor was there an option to enter a quantity. There was also no summary of my order before the payment was taken so I had no idea until I got the e mail.
The account login they e mailed me did not exist and when I emailed them my e mail got returned. I managed to get… Read Full Review

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“I ordered flowers for my mother's birthday and they...”

Written on: 13/03/2010

I ordered flowers for my mother's birthday and they were the worst flowers I have ever bought!! They were wilted and brown on arrival. Do not be fooled by the pictures on the webiste, they are completely deceiving and what you get is nothing like the pictures. Not worth how much I paid at all.I was totally disgusted by the quality. DO NOT bother with this company… Read Full Review

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“Ordered a £35 bouquet of flowers for Mothers Day,...”

Written on: 13/03/2010

Ordered a £35 bouquet of flowers for Mothers Day, although they arrived on time, the flowers were damaged and had brown petals. The bouquet itself wasn't worth the money I paid (3 roses, 2 lilies and some smaller flowers), I could buy nicer flowers in Tesco. Very disappointed!! The only good point is the text messaging notifications, which were quite handy to have. Won't be using this company again… Read Full Review

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“The flowers were crushed, very poor quality and they...”

Written on: 12/03/2010

The flowers were crushed, very poor quality and they were not cheap to buy. If fact, it was a complete ripoff!

It all looks so lovely on the website! Don't be deceived. Make the effort to go elsewhere.

There was a bizarre green stick in the middle of the flowers - what on earth was that all about?… Read Full Review

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“I ordered 2 'bouquets' for my mother & mother-in-law...”

Written on: 11/03/2010

I ordered 2 'bouquets' for my mother & mother-in-law for Mother's Day from Serenata Flowers. What a DISAPPOINTMENT! The 'bouquets' are tiny, certainly not worth £17.99, I would have been better going to Tesco, at least I would have got a decent size bouquet for the same price. I certainly won't be using Serenata Flowers ever again, not worth the money at all… Read Full Review

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“My Fiance wanted to surprise me on the day of our...”

Written on: 09/03/2010

My Fiance wanted to surprise me on the day of our Engagement party(Saturday) so ordered from Serenata Flowers Website.
They told him delivery up to 6pm, when 6pm came and went and still no flowers they told him anytime upto 8pm when he rang back again after no flowers delivered Serenta Customer Services advised him they had tried to delivery at 12.45pm and left a card, only i was in all day and no one called or left a card.
Customer Services PROMISED some more FRESH flowers would be sent out… Read Full Review

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