Serenata Flowers, Reviews - www.serenataflowers.com

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“I ordered a bouquet for my friemd who had been very...”

Written on: 22/03/2011

I ordered a bouquet for my friemd who had been very poorly and was suffering fron her nerves to cheer her up. On delivery there was a knock at the door by the time she reached it there was no one there just a bunch of flowers which were virtually dead. Another pal who was there at the time said they looked like a dead wreath!!!! Which is not good for someone suffering from a nervous condition>… Read Full Review

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“Im not really suprised to see the bad reviews on this...”

Written on: 17/03/2011

Im not really suprised to see the bad reviews on this website after the way the "manager" spoke to me. Treated me like an idiot because i didnt realise that the next day delivery wasnt gurenteed next day. "its not my fault you didnt read the terms and conditions" she says! Terrible customer service and took no responsibility/blame.
Obviously after reading the reviews i realise i am not alone. Website is good but misleading. Wont be using again.

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“Do not order from Serenta Flowers! My step mum...”

Written on: 17/03/2011

Do not order from Serenta Flowers! My step mum oredered over the phone and was not advised that they could not guarantee the delievery. We wanted the flowers for Sunday - for a surprise 60th party - which they were informed about. Orginally, we orederd them for Friday but changed it to Saturday so they would be more fresh. Again, they did not inform us that it could take two days more. The floweres were deliverd on Monday but were no good as we would have to travel an hour to drop them… Read Full Review

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“When you order it's easy to be conned by their partner...”

Written on: 14/03/2011

When you order it's easy to be conned by their partner shopperdiscounts.co.uk who sign you up to a £10 a months useless subscription with no mention of costs. Then £10 a month from your credit card. Standard letter from their customer services people so they must get lots of complaints. Be vigilant, or avoid Sereneta - they should be judged by the company they keep… Read Full Review

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“Oh dear, wish I had looked at the reviews first....”

Written on: 13/03/2011

Oh dear, wish I had looked at the reviews first. Ordered flowers for very close friends who had a death in the family and I wanted to send a nice sympathy gesture to them. Ordered the flowers Friday evening to be delivered Saturday - they arrived around 6pm, mostly dead with no water and a couple of the flowers crushed. My friends actually rang on my behalf without me knowing, as they were too embarrassed to tell me straight off about the state of the flowers, to complain and arranged for a… Read Full Review

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“DO NOT USE THIS COMPANY. Lousy service. I ordered...”

Written on: 11/03/2011

DO NOT USE THIS COMPANY. Lousy service. I ordered online (the site is their only redeeming feature)and wanted delivery on the Wednesday. The flowers hadn't arrived so I called them on Friday to find out that they hadn't delivered because the address I entered hadn't matched the postcode. Why didn't they call me? Why did they wait until I had to phone them 2 days after the delivery date? I entered 2 phone numbers and an email address when ordering yet didn't receive any correspondence… Read Full Review

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“I recently ordered some flowers from Serenata Flowers...”

Written on: 10/03/2011

I recently ordered some flowers from Serenata Flowers LTD, however, after I had ordered them I came across a torrent of negative emails about the company and the quality of it's service. I immediately rang Serenata, was fortunate enough to get through first time and managed to cancel my order! Thank goodness.

Although I have had a good experience with them in this respect I will definitely steer well clear of Serenata and encourage everyone lese to do the same. I have read countless reviews… Read Full Review

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“An apparently well structured and developed website is...”

Written on: 09/03/2011

An apparently well structured and developed website is just their tool to hide a scam. Ordered flowers on 4th of march, to be delivered on the 8th, paid extra money to have them delivered in the evening.

Nothing happened, no flowers, no messages, no answers.
It's sad to find people doing this on such an emotional thing: those flowers were very important to me.

I'm still waiting for the refund which I'm not expecting to get by the way. Seriously, I'm trying to be polite here but that was just… Read Full Review

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“These guys suck buts. Firstly I place an order for...”

Written on: 08/03/2011

These guys suck buts. Firstly I place an order for some flowers and pay extra for same day delivery. THen i find out that they wont be delivered as they are not from the same day range. Hm...Not very clear on the website and why was i still allowed to part with extra money for same day delivery. then when they arrive dthey were left out over night so the recipient got some dead flowers in the morning. So in summary - unclear website. Late delivery and by the time the recipient had them… Read Full Review

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“I made an order on the 6th march to deliver flowers on...”

Written on: 07/03/2011

I made an order on the 6th march to deliver flowers on the 8th march.
After i made de reservation i try to chancel it 30 min later by e-mail.
When i called them on monday the 7th march to ask them about the cancelation they told me it was to late!!!They didn't read the e-mail i send.The receptionist told me they get tomuch e-mails and they didn't read the one i send to cancel.
Though the e-mail they got for ordering them got to them very fast.
I run a business myself and if they wanted they… Read Full Review

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“I ordered same-day flowers on Saturday morning and...”

Written on: 28/02/2011 by chris901 (1 review written)

I ordered same-day flowers on Saturday morning and after having placed the order I panicked when I read the reviews posted around Valentine' Day. I requested a call-back to check my order was all OK, and within 30 minutes a call back was received, which made me feel better. I asked the recipient of the flowers to text me when they arrived, and to truly tell me if the quality was good as, if not, I would have sent her new ones from elsewhere, but the flowers arrived safely at 1pm the same day… Read Full Review

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“Yep, rip off!”

Written on: 22/02/2011 by CaptCluster (6 reviews written)

Yep, rip off!… Read Full Review

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“late delivery and very poor state of the flowers”

Written on: 22/02/2011

late delivery and very poor state of the flowers… Read Full Review

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“I was so worried as I placed order after reading the...”

Written on: 18/02/2011 by Birdy2 (1 review written)

I was so worried as I placed order after reading the reviews, however everything went to plan, flowers arrived at 2.00pm and my mum said they were the best flowers she had ever received (she has had a few over the years as she is 79)
Thought it was so easy to order too… Read Full Review

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“There unfortunately isn't a '0 Stars' option, which is...”

Written on: 18/02/2011

There unfortunately isn't a '0 Stars' option, which is absolutely what I would give to this company.

Absolutely disastrous! Shocking customer service, absolute blatant lies on their website and just overall a terrible experience.

At the top of Serenata Flowers' website, there is a banner stating that you can order before 8pm for Next Day FREE delivery. After about 10 minutes of searching for a way to eliminate the delivery fee from the final order total (at 7.35pm), I eventually gave up… Read Full Review

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“What a CON, do not waste your money buying from...”

Written on: 17/02/2011

What a CON, do not waste your money buying from Sernenata, do yourself a favour and nip down the Petrol Station on your way home, you could buy all the flowers they have in stock, get better value and have change for what you would pay for the rubish you get from this company, failing that buy from Interflora...
I ordered 20 Luxury Roses and paid an extra £10 for the "Delux" vrsion to be delivered as a supprise on Valentines day for my wife... what a joke!
Eventually after 6 O'clock I had to… Read Full Review

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“Serenata Flowers is simply the worst florist I have...”

Written on: 17/02/2011 by davering (1 review written)

Serenata Flowers is simply the worst florist I have ever used, and I wish I had read these reviews before placing an order through them.

We needed to order flowers at 7:30pm for urgent next-day delivery. Right at the top of Serenata's website is a banner saying "Need flowers tomorrow? Order by 8pm for FREE delivery". This clearly implies that 8pm is the cut-off time for next-day delivery, and that there would be no delivery charge....

We placed an order at about 7:40pm, but a delivery charge… Read Full Review

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Surbitonkate's Response to davering's Review

Written on: 17/02/2011

I found this review very helpful because Serenata Flowers want to advertise on my website and because I want to protect the integrity of my site, I don't want a link like this that would recommend such a poor service.

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“Regarding SERENATA FLOWERS; ”

Written on: 16/02/2011

Regarding SERENATA FLOWERS;
I ordered some flowers through the website, to be delivered on Valentines day to my girlfriend. I placed the order about a week before Valentines day. I received e-mail confirmation stating that the flowers were to be delievered between 08:00 hours and 18:00 hours on 14/02/2011.
I ensured we were at home for the day and by 18:15 the flowers has not arrived. I tried to phone the customer service team but the number was continually engaged. I then e-mailed the customer… Read Full Review

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“I wish I'd read these reviews beforehand. You CANNOT...”

Written on: 16/02/2011

I wish I'd read these reviews beforehand. You CANNOT get them on the phone! You send email and then get incident number, only to have them send another saying their system has a fault. Their order tracking is next to useless. I was given a consignment number but no detail about the delivery company. In fact I didn't really understand they would use an ordinary delivery company. I thought it would be like Interflora where they got local florist. Delivery company arrived obviously took two… Read Full Review

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“Right! Where to start? I'm pretty narked that I didn't...”

Written on: 15/02/2011

Right! Where to start? I'm pretty narked that I didn't read any review about the company before making the biggest mistake of ordering from them. I ordered 12 deluxe red roses for my girlfriend for Valentines. I paid for GUARANTEED delivery just to make sure that it'll get there on time. Guess what? Valentine's Day came, no flowers! They were delivered the following morning. What is the point of delivering the flowers after the occassion? Tried to contact them to get a refund or any… Read Full Review

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