Serenata Flowers, Reviews - www.serenataflowers.com

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“An apparently well structured and developed website is...”

Written on: 09/03/2011

An apparently well structured and developed website is just their tool to hide a scam. Ordered flowers on 4th of march, to be delivered on the 8th, paid extra money to have them delivered in the evening.

Nothing happened, no flowers, no messages, no answers.
It's sad to find people doing this on such an emotional thing: those flowers were very important to me.

I'm still waiting for the refund which I'm not expecting to get by the way. Seriously, I'm trying to be polite here but that was just… Read Full Review

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“These guys suck buts. Firstly I place an order for...”

Written on: 08/03/2011

These guys suck buts. Firstly I place an order for some flowers and pay extra for same day delivery. THen i find out that they wont be delivered as they are not from the same day range. Hm...Not very clear on the website and why was i still allowed to part with extra money for same day delivery. then when they arrive dthey were left out over night so the recipient got some dead flowers in the morning. So in summary - unclear website. Late delivery and by the time the recipient had them… Read Full Review

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“I made an order on the 6th march to deliver flowers on...”

Written on: 07/03/2011

I made an order on the 6th march to deliver flowers on the 8th march.
After i made de reservation i try to chancel it 30 min later by e-mail.
When i called them on monday the 7th march to ask them about the cancelation they told me it was to late!!!They didn't read the e-mail i send.The receptionist told me they get tomuch e-mails and they didn't read the one i send to cancel.
Though the e-mail they got for ordering them got to them very fast.
I run a business myself and if they wanted they… Read Full Review

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“I ordered same-day flowers on Saturday morning and...”

Written on: 28/02/2011 by chris901 (1 review written)

I ordered same-day flowers on Saturday morning and after having placed the order I panicked when I read the reviews posted around Valentine' Day. I requested a call-back to check my order was all OK, and within 30 minutes a call back was received, which made me feel better. I asked the recipient of the flowers to text me when they arrived, and to truly tell me if the quality was good as, if not, I would have sent her new ones from elsewhere, but the flowers arrived safely at 1pm the same day… Read Full Review

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“Yep, rip off!”

Written on: 22/02/2011 by CaptCluster (6 reviews written)

Yep, rip off!… Read Full Review

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“late delivery and very poor state of the flowers”

Written on: 22/02/2011

late delivery and very poor state of the flowers… Read Full Review

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“I was so worried as I placed order after reading the...”

Written on: 18/02/2011 by Birdy2 (1 review written)

I was so worried as I placed order after reading the reviews, however everything went to plan, flowers arrived at 2.00pm and my mum said they were the best flowers she had ever received (she has had a few over the years as she is 79)
Thought it was so easy to order too… Read Full Review

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“There unfortunately isn't a '0 Stars' option, which is...”

Written on: 18/02/2011

There unfortunately isn't a '0 Stars' option, which is absolutely what I would give to this company.

Absolutely disastrous! Shocking customer service, absolute blatant lies on their website and just overall a terrible experience.

At the top of Serenata Flowers' website, there is a banner stating that you can order before 8pm for Next Day FREE delivery. After about 10 minutes of searching for a way to eliminate the delivery fee from the final order total (at 7.35pm), I eventually gave up… Read Full Review

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“What a CON, do not waste your money buying from...”

Written on: 17/02/2011

What a CON, do not waste your money buying from Sernenata, do yourself a favour and nip down the Petrol Station on your way home, you could buy all the flowers they have in stock, get better value and have change for what you would pay for the rubish you get from this company, failing that buy from Interflora...
I ordered 20 Luxury Roses and paid an extra £10 for the "Delux" vrsion to be delivered as a supprise on Valentines day for my wife... what a joke!
Eventually after 6 O'clock I had to… Read Full Review

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“Serenata Flowers is simply the worst florist I have...”

Written on: 17/02/2011 by davering (1 review written)

Serenata Flowers is simply the worst florist I have ever used, and I wish I had read these reviews before placing an order through them.

We needed to order flowers at 7:30pm for urgent next-day delivery. Right at the top of Serenata's website is a banner saying "Need flowers tomorrow? Order by 8pm for FREE delivery". This clearly implies that 8pm is the cut-off time for next-day delivery, and that there would be no delivery charge....

We placed an order at about 7:40pm, but a delivery charge… Read Full Review

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Surbitonkate's Response to davering's Review

Written on: 17/02/2011

I found this review very helpful because Serenata Flowers want to advertise on my website and because I want to protect the integrity of my site, I don't want a link like this that would recommend such a poor service.

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“Regarding SERENATA FLOWERS; ”

Written on: 16/02/2011

Regarding SERENATA FLOWERS;
I ordered some flowers through the website, to be delivered on Valentines day to my girlfriend. I placed the order about a week before Valentines day. I received e-mail confirmation stating that the flowers were to be delievered between 08:00 hours and 18:00 hours on 14/02/2011.
I ensured we were at home for the day and by 18:15 the flowers has not arrived. I tried to phone the customer service team but the number was continually engaged. I then e-mailed the customer… Read Full Review

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“I wish I'd read these reviews beforehand. You CANNOT...”

Written on: 16/02/2011

I wish I'd read these reviews beforehand. You CANNOT get them on the phone! You send email and then get incident number, only to have them send another saying their system has a fault. Their order tracking is next to useless. I was given a consignment number but no detail about the delivery company. In fact I didn't really understand they would use an ordinary delivery company. I thought it would be like Interflora where they got local florist. Delivery company arrived obviously took two… Read Full Review

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“Right! Where to start? I'm pretty narked that I didn't...”

Written on: 15/02/2011

Right! Where to start? I'm pretty narked that I didn't read any review about the company before making the biggest mistake of ordering from them. I ordered 12 deluxe red roses for my girlfriend for Valentines. I paid for GUARANTEED delivery just to make sure that it'll get there on time. Guess what? Valentine's Day came, no flowers! They were delivered the following morning. What is the point of delivering the flowers after the occassion? Tried to contact them to get a refund or any… Read Full Review

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“ILL LEAVE A FULL REVIEW IN A WHILE, BUT BE WARNED...”

Written on: 15/02/2011

ILL LEAVE A FULL REVIEW IN A WHILE, BUT BE WARNED RIGHT NOW- DO NOT USE THIS COMPANY!!

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“My husband used this website to send me roses for...”

Written on: 15/02/2011

My husband used this website to send me roses for valentines day, they did arrive on time however today (1 day after receiving them) they are practically dead. Would never use this company again… Read Full Review

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“Flowers ordered online on 14th Feb for same day...”

Written on: 15/02/2011

Flowers ordered online on 14th Feb for same day delivery (and paid an extra fee for that). Flowers were not delivered. Money was taken from account though. So I had to call them. I was told that they would could the florist to cancel. I asked what if the flowers are being delivered in the meantime. They said I would be refunded of the delivery charge only. I had to point them to their "100% satifaction guarantee" for them to accept to fully refund me, which they did.

All in all, very… Read Full Review

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“My boyfriend ordered Valentine's Flowers, which have...”

Written on: 15/02/2011 by SJM2011 (1 review written)

My boyfriend ordered Valentine's Flowers, which have yet to turn up. Seems to me as though everyone has had the same bad experience. My boyfriend could have spent the same amount with someone like Next or M and S and actually got what was ordered. So frustrating when someone has spent money. I will read the reviews before we go ahead with buying flowers again… Read Full Review

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“Ordered 12 Luxury Roses for my wife on Valentines Day,...”

Written on: 15/02/2011

Ordered 12 Luxury Roses for my wife on Valentines Day, recieved 15 bud roses with a lot of green leaves to bulk them out. They looked nothing like the image on the web site, which showed the large headed velvet roses, what my wife recieved was what you would get for a tenner at ASDA! NOT IMPRESSED… Read Full Review

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“Ordered a single rose for my husband and a balloon...”

Written on: 14/02/2011

Ordered a single rose for my husband and a balloon well in advance for today. Unfortunately, they have not yet arrived and having rang the number which is busy and sending a call back enquiry I have failed to recieve anything.

I am really really upset annoyed...

Advise everyone not to waste their time ordering from them, you will only be left with nothing.

Looks like due to their policy on postal flowers its not possible to get a refund - anyone has any luck let us all know… Read Full Review

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“Ordered flowers on the 10th of Feb for delivery today,...”

Written on: 14/02/2011

Ordered flowers on the 10th of Feb for delivery today, I got an email at 1pm to say they had been dispatched...it is now 8:30pm and flowers haven't been delivered, have tried to call but it's permanently engaged. I will be demanding my money back as soon as I finally talk to someone, have a very disappointed girlfriend tonight… Read Full Review

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