Serenata Flowers, Reviews - www.serenataflowers.com

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“Ordered a £35 bouquet of flowers for Mothers Day,...”

Written on: 13/03/2010

Ordered a £35 bouquet of flowers for Mothers Day, although they arrived on time, the flowers were damaged and had brown petals. The bouquet itself wasn't worth the money I paid (3 roses, 2 lilies and some smaller flowers), I could buy nicer flowers in Tesco. Very disappointed!! The only good point is the text messaging notifications, which were quite handy to have. Won't be using this company again… Read Full Review

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“The flowers were crushed, very poor quality and they...”

Written on: 12/03/2010

The flowers were crushed, very poor quality and they were not cheap to buy. If fact, it was a complete ripoff!

It all looks so lovely on the website! Don't be deceived. Make the effort to go elsewhere.

There was a bizarre green stick in the middle of the flowers - what on earth was that all about?… Read Full Review

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“I ordered 2 'bouquets' for my mother & mother-in-law...”

Written on: 11/03/2010

I ordered 2 'bouquets' for my mother & mother-in-law for Mother's Day from Serenata Flowers. What a DISAPPOINTMENT! The 'bouquets' are tiny, certainly not worth £17.99, I would have been better going to Tesco, at least I would have got a decent size bouquet for the same price. I certainly won't be using Serenata Flowers ever again, not worth the money at all… Read Full Review

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“My Fiance wanted to surprise me on the day of our...”

Written on: 09/03/2010

My Fiance wanted to surprise me on the day of our Engagement party(Saturday) so ordered from Serenata Flowers Website.
They told him delivery up to 6pm, when 6pm came and went and still no flowers they told him anytime upto 8pm when he rang back again after no flowers delivered Serenta Customer Services advised him they had tried to delivery at 12.45pm and left a card, only i was in all day and no one called or left a card.
Customer Services PROMISED some more FRESH flowers would be sent out… Read Full Review

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“I too was impressed with the web site for this...”

Written on: 08/03/2010

I too was impressed with the web site for this Serenata flowers and was disgusted to be emailed several times on the day of delivery first to tell me the flowers were delivered(which clearly had not happened), the next email was to say that my delivery was re-routed to the wrong address and delivery had never taken place. Even after this, the flowers were still not delivered on the next available working day (the original delivery date was a week-end)
Needless to say the flowers were never… Read Full Review

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“Great service. The flowers were stunning, my aunt was...”

Written on: 08/03/2010

Great service. The flowers were stunning, my aunt was really happy. The lillies lasted 2 weeks! Well done serenata!… Read Full Review

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“AVOID THIS COMPANY. My experience was awful. Seduced...”

Written on: 06/03/2010

AVOID THIS COMPANY. My experience was awful. Seduced by their glossy website, I was upgraded to a deluxe bouquet with an expensive flower bowl, which looked lovely on the website photos. The flowers were never delivered and I was told the order had gone astray in transit, being rerouted to another depot. I waited for customer services to call me back, but they didn't and when I finally got through to someone, having rung several times, they confirmed that the order wasn't going to be delivered… Read Full Review

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“AWFUL, I would never buy from these PLEASE goto Asda...”

Written on: 26/02/2010

AWFUL, I would never buy from these PLEASE goto Asda and spend £5.00 they would be twice as nice ! i cant warn customers enough, i was lucky my new fiancee could laugh about it ! i was just embarrased for her thinking this is what she received at work !! at least my 4k rock shone through the mess.

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“The worst flowers I have ever seen in my life. Wilted...”

Written on: 24/02/2010 by Patsy48 (1 review written)

The worst flowers I have ever seen in my life. Wilted beyond recognition and a paltry couple of blooms. I have thrown better in the bin many a time while pruning. DO NOT waste your money on this company. Unfortunate I have to even score them a 1 but you can't give them nil which is what I actually would be giving them… Read Full Review

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“The flowers came early but i cannot emphasize enough...”

Written on: 12/02/2010

The flowers came early but i cannot emphasize enough how appaling they were!! they were brown wilted and almost DEAD!! i could not give them as a gift because they were simply a joke, so i ended up binning them. the picture used on the website to advertise them looked nothing like the flowers i received, it stated that they came with pink gerbera daisies, yet i didn't recieve a single one! DO NOT ORDER FLOWERS FROM THIS WEBSITE!! absolute scam… Read Full Review

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“AVOID at all costs - Serenata Flowers = nightmare firm!!! ”

Written on: 03/02/2010 by tzmac25 (1 review written)

AVOID at all costs - Serenata Flowers = nightmare firm!!!
Ordered a bouquet of flowers (scented pleasures) to be delivered the following day before 3pm!
They tried to deliever after 3pm (of course) and now the lovely birthday flowers are going to sit in a Royal Mail warehouse for another 3 days before they can redeliver (and its not even a weekend)
The customer service department are unhelpful to say the least - and all the 100% satisfaction guaranteed banners are not to do with my order -… Read Full Review

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“USELESS, I found serenata flowers unflexible and the...”

Written on: 19/01/2010

USELESS, I found serenata flowers unflexible and the customer services person i spoke to was very rude, i would not recommend this site to anyone. At least if your plans changed and u used a small florists you could pick them up from the shop.. Instead my £34.98 will be wilting away at a royal mail depot as i speak.. Along with my expected brownie points!!...lol… Read Full Review

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Tzmac25's Comment

Written on: 03/02/2010

I found this review very helpful because it mirrored my own failed delivery
<br/>Wish I had read it before ordering

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“Ordered flowers for my mothers birthday and they...”

Written on: 18/01/2010

Ordered flowers for my mothers birthday and they arrived wilted, absolute disaster. To add to that it wasn't even the flowers I requested.
Got a refund but basically they are saying the flowers left fresh and the cold weather caused them to wilt!!! I used another company for a friend of mine and her flowers lasted 4 weeks.
Don't recomend this company!!!!!!!… Read Full Review

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“Ordered a bouquet of 20 red roses for my girlfriend as...”

Written on: 13/01/2010

Ordered a bouquet of 20 red roses for my girlfriend as it was our two-year anniversary. I selected the additional £5 guaranteed before-noon delivery because I left a message on the card to meet me at a restaurant in the evening (I live in London and she in Oxford so it was a surprise) but by 4pm they still hadn't arrived so I had to just tell her. Two days later there is still no sign of the flowers, although they have just confirmed that I will receive a full refund for them (though it may… Read Full Review

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“AVOID AT ALL COSTS!!!! ”

Written on: 07/01/2010

AVOID AT ALL COSTS!!!!
Ordered flowers, chocs and a balloon for a very special birthday, well in advance. they still managed to deliver it a day late. What good is a big birthday balloon when it isnt your birthday. A GREAT BIG LET DOWN!!!
The website has several mentions of 100% guarantee or your money back. But you have to read the small print. it only covers the flowers not the service. I was originally offer a 20% discount voucher on my next order!?!?!?! Like i'm gonna use them again! Had to… Read Full Review

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“Ordered what looked to be a beautiful bunch of flowers...”

Written on: 17/12/2009

Ordered what looked to be a beautiful bunch of flowers on the Serenata website. They were £24.99. They were a gift for my Nannas 88th birthday. I specified to deliver them in the afternoon. First of all the delivery man arrived at 7:45am. Luckily my grandparents weren't awaken. A card was left and my mum picked them up later on. I'm glad she did. She called me to tell me they looked like they'd just been picked up from a crash site. The photo showed around 20 oranges lilys and 20 big daisies… Read Full Review

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“Despite reading the poor reviews AFTER making the...”

Written on: 11/12/2009

Despite reading the poor reviews AFTER making the flower purchase, I was pleasantly surprised that they emailed to say the flowers were on the way and then I had another email to say they'd been delivered. They were in good condition and all was good. I imagine serenata have cleaned up their act, judging by how poor the old reviews are.
Recommended, at least from this one experience… Read Full Review

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“My sister just got engaged in London but unfortunately...”

Written on: 10/12/2009 by lindajolie (1 review written)

My sister just got engaged in London but unfortunately I couldn't be there since I was away on a business trip so I decided to send her flowers using Serenata and it turned out perfect. Not only it was really easy to order it but also the flower bouquet was gorgeous! (my sister emailed me a photo of it seconds after it arrived). The best part is that it has already been a week and the bouquet is still fresh and looking amazing. Thank god for Serenata, I will never buy flowers at Tesco again!… Read Full Review

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“I ordered 24 roses for my gf on tuesday..then after i...”

Written on: 10/12/2009

I ordered 24 roses for my gf on tuesday..then after i came across these reviews and became really worried..but today by gf received the flowers at work and she said they are beautiful and loves them..arrived in big box safely..and arrived on time before noon as i asked for..i think alot of people write bad reviews but the satisfied customers never write a review..

so here iam a 100% happy customer..i called them twice just to make sure everything was in order and they were happy to… Read Full Review

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“I just want to say that your flowers and prompt...”

Written on: 30/11/2009 by laurabrown9 (1 review written)

I just want to say that your flowers and prompt delivery (even if the order was made overseas) put a smile on the face of someone going through a very difficult time. I am living in the US and my sister, who lives in London was going through a very harsh moment in her life so I used your services to send her flowers and cheer her up a little bit. The flowers delivered were beautiful, just as I wanted them to be and exactly as they appear on the site photographs. They were perfectly packed, the… Read Full Review

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