Serenata Flowers, Reviews - www.serenataflowers.com

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“Flowers didn't arrive. Customer services told me that...”

Written on: 10/01/2011

Flowers didn't arrive. Customer services told me that if I had read the tiny line about no delivery guarantee there wouldn't have been a problem. They're right - I wouldn't have ordered them. Refind refused! Money down the drain. Don't touch with a brarge pole!… Read Full Review

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“Ordered Sunday, For delivery Wednesday, no flowers...”

Written on: 05/01/2011

Ordered Sunday, For delivery Wednesday, no flowers arrived. They had only dispatched Wednesday - cancelled order.

DO NOT USE

Rubbish company… Read Full Review

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“I ordered the Narnia bouquet at £29.99 (supposedly on...”

Written on: 27/12/2010

I ordered the Narnia bouquet at £29.99 (supposedly on offer from £39.99)for Christmas, delivery date 22nd Dec. The didn't arrive & the website said deliveries were delayed due to adverse weather - fair enough, although all other post arrived. They were left in my porch between 6-7pm on Boxing day, the house was full but no-one knocked. The amount of flowers supplied was shocking, I think I could have bought for £10-12, although the website showed beautiful yellow striped white lilies I have… Read Full Review

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“My family had ordered flowers to be delivered to me on...”

Written on: 25/12/2010

My family had ordered flowers to be delivered to me on my birthday, 18 Dec. but they didn't arrive until 21st "due to weather conditions". However, it seems they had been prepared for 18th because the stalks were wrapped in paper towelling and it was bone dry. Consequently, although the roses and freesia were immediately placed in luke warm water with the sachet provided, they started to wilt on the 22nd Today, the rose leaves are completely dry and crumpling when touched.

.Surely the… Read Full Review

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“Didn't arrive on the day (although ordered over a week...”

Written on: 23/12/2010

Didn't arrive on the day (although ordered over a week beforehand). Customer service promised to cancel and refund when asked about this failure, but didn't.

The flowers themselves are very poor, mostly greenery with a few very small blooms. From a shop, I'd expect to pay about 1/4 the actual price.

Seriously - not recommended… Read Full Review

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“Ordered flowers from Serenata specifically as website...”

Written on: 20/12/2010

Ordered flowers from Serenata specifically as website claimed depot in town I needed, and still offering delivery despite the weather. My order cancelled 3 days later by the company as their depot could not guarantee delivery - then transpires that they have no depot there (alhtough they even sent me an email ahich mentioned their depot in the town!). Website still offering delivery and asserting a local chain of suppliers. I will not use this company again as I feel mislead by their site and… Read Full Review

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“I would not use this company again.I paid for flowers,...”

Written on: 17/12/2010

I would not use this company again.I paid for flowers, and had to make 3 expensive follow up calls internationally to chase the order. My friend is still waiting for the flowers, but you were quick enough to take my money. I have not had any replies to ny of my emails either. When trying to track, I got the same explanation over & over!!!!!!… Read Full Review

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“Ordered on a sunday night, and the flowers were...”

Written on: 15/12/2010

Ordered on a sunday night, and the flowers were delivered on the tuesday. Free postage. Overall pleased with the order after reading other reviews about it I began to panick! The recipient seemed happy with them so I cant complain!… Read Full Review

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“Horrendously bad, I wish I read all this first. I...”

Written on: 14/12/2010

Horrendously bad, I wish I read all this first. I made a very simple order, flowers to my house guaranteed by noon next day. That's today, it's 8:30pm and they haven't showed up. To be perfectly honest I don't think they even made them, there was no delivery tracking, and certainly no apology from the customer service rep that I spoke to when cancelling my order. Avoid these people… Read Full Review

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“I wish I had seen this website before .. I ordered...”

Written on: 14/12/2010

I wish I had seen this website before .. I ordered with them twice (yeah, I know, silly me!) and they failed to deliver both times.. I paid for delivery before 12 and never heard .. I called them and they said they will call me back .. this was Friday evening and now it is Tuesday .. do you think I heard back from them? NOT!

Looking at the number of complaints on here I can see how a good looking web site can fool people… Read Full Review

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“Ordered flowers on the Wednesday. I specified Friday...”

Written on: 13/12/2010

Ordered flowers on the Wednesday. I specified Friday delivery for 50th birthday on the Saturday. They emailed and said due to adverse weather conditions that it would now be the Saturday. I rang them to point out that the weather was fine and would they definitely be on the Saturday, which they assured me they would be. No sign by 4.00pm Saturday. Rang them, whereby they said flowers hadn't left depot. Absolutely hopeless company. Completely avoid and make sure others no as well… Read Full Review

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“Placed order for wedding anniversary flowers to be...”

Written on: 13/12/2010 by lonsdale40 (1 review written)

Placed order for wedding anniversary flowers to be delivered before noon 11 December 2010. Delivery never took place and no advance notice given. Phoned Monday, 13 December and told they were out for delivery today. No good to me demanded full refund. Utterly useless company, never use them again and urge everyone not to place orders with this shambles of a company… Read Full Review

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“DO NOT USE THIS COMPANY!!!!! ”

Written on: 11/12/2010

DO NOT USE THIS COMPANY!!!!!
I only wish I had seen this website first, before ordering from this company. I am furious that the flowers and chocs I ordered on behalf of my and two friends for another friend's 50th Birthday to be delivered to her house on Fri 10.12.10 STILL haven't arrived!!! After leaving my contact details on the site on Fri I was called back but only to be told they were having problems with their couriers and there is a back-log of orders due to weather last week, and they… Read Full Review

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“This company is SHOCKING! DO NOT USE THEM! I ordered...”

Written on: 10/12/2010

This company is SHOCKING! DO NOT USE THEM! I ordered flowers for a friend who had gone through a traumatic birth and when they had not been delivered, I had to phone the company who offered me a 30% refund and promised that they would be delivered the next day. When they hadn't I had to phone the company again and were told that the flowers were still at the depot!!! I am absolutely disgusted at the service and will never use them again, and hope you do not either!!!!!!… Read Full Review

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“I bought flowers, a balloon and a card for my sister...”

Written on: 08/12/2010

I bought flowers, a balloon and a card for my sister in law who is in hospital. She received the flowers yesterday however they came in separate bunches in a box (she had to arrange them herself!), were of poor quality (Tesco's £2 bunches are nicer), she received a balloon stick with no balloon and a card that was blank. I was very angry and embarassed that she had to receive that in hospital. Although I got a full refund, I will never order from this website again..!… Read Full Review

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“I ordered a luxury bouquet of 20 red roses from...”

Written on: 07/12/2010

I ordered a luxury bouquet of 20 red roses from Serenata Flowers (serenataflowers.com) with all the trimmings for my first anniversary and paid the extra for guaranteed delivery on the day. The flowers did not arrive "because of adverse weather conditions" and the order is apparently not even in their depot yet,let alone dispatched for delivery. After being told the delivery would probably be FOUR DAYS LATE I asked for a refund as I already had to buy another bouquet and Serenata Flowers have… Read Full Review

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“Terrible experience ordered flowers for my mum to be...”

Written on: 26/11/2010

Terrible experience ordered flowers for my mum to be delievered on the aniversary of the loss of my grandma. They did not deliver them. When I rang they told me it was not their fault it was the royal mail. They made no attempt to help me or offer me a refund. They quoted the small print and yes they are covered! I wish I'd read the other reviews before ordering from them… Read Full Review

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“ When I ordered through Serenata Flowers I...”

Written on: 20/11/2010

When I ordered through Serenata Flowers I accidentally put the wrong day in. Well, I say accidentally, but actually I thought that as I was paying and extra £5 for "before 12" delivery they would be delivered the next day. They were actually not even attempted to be delivered until 2 days later. 2 days later was a Saturday, and they were being delivered to a School... Not so logical. I tried several times to get through to them, including using their "call me back" thing on the website. They… Read Full Review

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“I will NEVER deal with that awful company ever again! ”

Written on: 14/11/2010

I will NEVER deal with that awful company ever again!

I ordered flowers for a friend's b'day to be delivered on the Saturday. On that evening, as she hadn't been in touch, I checked the status: "Passed on to Royal Mail". I was very angry. On Tuesday she still hadn't received anything. I contacted Serenata, and here is what they wrote:

"Unfortunately as the flowers you ordered are from our postal range, we are unable to provide delivery information for the order. This is simply due to the… Read Full Review

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