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Written on: 23/01/2011
Rubbish customer service, Rang them as flowers not delivered after 7 days. They "lost" the order and then refused a refund until a formal complant to credit card company was threatened… Read Full ReviewVisit serenataflowers.com
Written on: 21/01/2011
Don't order from serenata flowers!!!!!!!!!!!!!!!!!!!!!
servise are discasting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
people on the phone rude!!!!!!!!!!!!!!!!!!!
drivers stupid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review
Written on: 13/01/2011 by caromant (1 review written)
Friends from abroad ordered flowers for us for Xmas with the clear instruction "call ahead to ensure they're home". We were not home but were staying nearby. Receiving no answer at our door, the delivery person let themselves into our garage and dumped the arrangement there. By the time we got them, they were dead. If they had phoned as requested and left a msg saying where the flowers were, we could have picked up the message and driven over to collect the flowers. Customer services said he… Read Full ReviewVisit serenataflowers.com
Written on: 11/01/2011
I would seriously urge people to not buy from Serenata Flowers.
Their service is abysmal. I did not receive flowers for my mum and whenever I rang them, they would never pick up the phone. I rang several times and was kept on hold for ages... after 20 minutes I would give up as I don't even think there was anybody on their customer service to pick up the phone.
I once managed to get hold of Peter Ahl from Serenata Flowers. He wasn't very polite on the phone, but said he would sort out my… Read Full Review
Written on: 10/01/2011
Flowers didn't arrive. Customer services told me that if I had read the tiny line about no delivery guarantee there wouldn't have been a problem. They're right - I wouldn't have ordered them. Refind refused! Money down the drain. Don't touch with a brarge pole!… Read Full ReviewVisit serenataflowers.com
Written on: 05/01/2011
Ordered Sunday, For delivery Wednesday, no flowers arrived. They had only dispatched Wednesday - cancelled order.
DO NOT USE
Rubbish company… Read Full Review
Written on: 27/12/2010
I ordered the Narnia bouquet at £29.99 (supposedly on offer from £39.99)for Christmas, delivery date 22nd Dec. The didn't arrive & the website said deliveries were delayed due to adverse weather - fair enough, although all other post arrived. They were left in my porch between 6-7pm on Boxing day, the house was full but no-one knocked. The amount of flowers supplied was shocking, I think I could have bought for £10-12, although the website showed beautiful yellow striped white lilies I have… Read Full ReviewVisit serenataflowers.com
Written on: 25/12/2010
My family had ordered flowers to be delivered to me on my birthday, 18 Dec. but they didn't arrive until 21st "due to weather conditions". However, it seems they had been prepared for 18th because the stalks were wrapped in paper towelling and it was bone dry. Consequently, although the roses and freesia were immediately placed in luke warm water with the sachet provided, they started to wilt on the 22nd Today, the rose leaves are completely dry and crumpling when touched.
.Surely the… Read Full Review
Written on: 23/12/2010
Didn't arrive on the day (although ordered over a week beforehand). Customer service promised to cancel and refund when asked about this failure, but didn't.
The flowers themselves are very poor, mostly greenery with a few very small blooms. From a shop, I'd expect to pay about 1/4 the actual price.
Seriously - not recommended… Read Full Review
Written on: 20/12/2010
Ordered flowers from Serenata specifically as website claimed depot in town I needed, and still offering delivery despite the weather. My order cancelled 3 days later by the company as their depot could not guarantee delivery - then transpires that they have no depot there (alhtough they even sent me an email ahich mentioned their depot in the town!). Website still offering delivery and asserting a local chain of suppliers. I will not use this company again as I feel mislead by their site and… Read Full ReviewVisit serenataflowers.com
Written on: 17/12/2010
I would not use this company again.I paid for flowers, and had to make 3 expensive follow up calls internationally to chase the order. My friend is still waiting for the flowers, but you were quick enough to take my money. I have not had any replies to ny of my emails either. When trying to track, I got the same explanation over & over!!!!!!… Read Full ReviewVisit serenataflowers.com
Written on: 15/12/2010
Ordered on a sunday night, and the flowers were delivered on the tuesday. Free postage. Overall pleased with the order after reading other reviews about it I began to panick! The recipient seemed happy with them so I cant complain!… Read Full ReviewVisit serenataflowers.com
Written on: 14/12/2010
Horrendously bad, I wish I read all this first. I made a very simple order, flowers to my house guaranteed by noon next day. That's today, it's 8:30pm and they haven't showed up. To be perfectly honest I don't think they even made them, there was no delivery tracking, and certainly no apology from the customer service rep that I spoke to when cancelling my order. Avoid these people… Read Full ReviewVisit serenataflowers.com
Written on: 14/12/2010
I wish I had seen this website before .. I ordered with them twice (yeah, I know, silly me!) and they failed to deliver both times.. I paid for delivery before 12 and never heard .. I called them and they said they will call me back .. this was Friday evening and now it is Tuesday .. do you think I heard back from them? NOT!
Looking at the number of complaints on here I can see how a good looking web site can fool people… Read Full Review
Written on: 13/12/2010
Ordered flowers on the Wednesday. I specified Friday delivery for 50th birthday on the Saturday. They emailed and said due to adverse weather conditions that it would now be the Saturday. I rang them to point out that the weather was fine and would they definitely be on the Saturday, which they assured me they would be. No sign by 4.00pm Saturday. Rang them, whereby they said flowers hadn't left depot. Absolutely hopeless company. Completely avoid and make sure others no as well… Read Full ReviewVisit serenataflowers.com
Written on: 13/12/2010 by lonsdale40 (1 review written)
Placed order for wedding anniversary flowers to be delivered before noon 11 December 2010. Delivery never took place and no advance notice given. Phoned Monday, 13 December and told they were out for delivery today. No good to me demanded full refund. Utterly useless company, never use them again and urge everyone not to place orders with this shambles of a company… Read Full ReviewVisit serenataflowers.com
Written on: 11/12/2010
DO NOT USE THIS COMPANY!!!!!
I only wish I had seen this website first, before ordering from this company. I am furious that the flowers and chocs I ordered on behalf of my and two friends for another friend's 50th Birthday to be delivered to her house on Fri 10.12.10 STILL haven't arrived!!! After leaving my contact details on the site on Fri I was called back but only to be told they were having problems with their couriers and there is a back-log of orders due to weather last week, and they… Read Full Review
Written on: 10/12/2010
This company is SHOCKING! DO NOT USE THEM! I ordered flowers for a friend who had gone through a traumatic birth and when they had not been delivered, I had to phone the company who offered me a 30% refund and promised that they would be delivered the next day. When they hadn't I had to phone the company again and were told that the flowers were still at the depot!!! I am absolutely disgusted at the service and will never use them again, and hope you do not either!!!!!!… Read Full ReviewVisit serenataflowers.com
Written on: 08/12/2010
I bought flowers, a balloon and a card for my sister in law who is in hospital. She received the flowers yesterday however they came in separate bunches in a box (she had to arrange them herself!), were of poor quality (Tesco's £2 bunches are nicer), she received a balloon stick with no balloon and a card that was blank. I was very angry and embarassed that she had to receive that in hospital. Although I got a full refund, I will never order from this website again..!… Read Full ReviewVisit serenataflowers.com
As rated by our community of reviewers
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Written by Lozza1