Serenata Flowers, Reviews - www.serenataflowers.com

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“I wish I had seen this website before .. I ordered...”

Written on: 14/12/2010

I wish I had seen this website before .. I ordered with them twice (yeah, I know, silly me!) and they failed to deliver both times.. I paid for delivery before 12 and never heard .. I called them and they said they will call me back .. this was Friday evening and now it is Tuesday .. do you think I heard back from them? NOT!

Looking at the number of complaints on here I can see how a good looking web site can fool people… Read Full Review

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“Ordered flowers on the Wednesday. I specified Friday...”

Written on: 13/12/2010

Ordered flowers on the Wednesday. I specified Friday delivery for 50th birthday on the Saturday. They emailed and said due to adverse weather conditions that it would now be the Saturday. I rang them to point out that the weather was fine and would they definitely be on the Saturday, which they assured me they would be. No sign by 4.00pm Saturday. Rang them, whereby they said flowers hadn't left depot. Absolutely hopeless company. Completely avoid and make sure others no as well… Read Full Review

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“Placed order for wedding anniversary flowers to be...”

Written on: 13/12/2010 by lonsdale40 (1 review written)

Placed order for wedding anniversary flowers to be delivered before noon 11 December 2010. Delivery never took place and no advance notice given. Phoned Monday, 13 December and told they were out for delivery today. No good to me demanded full refund. Utterly useless company, never use them again and urge everyone not to place orders with this shambles of a company… Read Full Review

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“DO NOT USE THIS COMPANY!!!!! ”

Written on: 11/12/2010

DO NOT USE THIS COMPANY!!!!!
I only wish I had seen this website first, before ordering from this company. I am furious that the flowers and chocs I ordered on behalf of my and two friends for another friend's 50th Birthday to be delivered to her house on Fri 10.12.10 STILL haven't arrived!!! After leaving my contact details on the site on Fri I was called back but only to be told they were having problems with their couriers and there is a back-log of orders due to weather last week, and they… Read Full Review

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“This company is SHOCKING! DO NOT USE THEM! I ordered...”

Written on: 10/12/2010

This company is SHOCKING! DO NOT USE THEM! I ordered flowers for a friend who had gone through a traumatic birth and when they had not been delivered, I had to phone the company who offered me a 30% refund and promised that they would be delivered the next day. When they hadn't I had to phone the company again and were told that the flowers were still at the depot!!! I am absolutely disgusted at the service and will never use them again, and hope you do not either!!!!!!… Read Full Review

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“I bought flowers, a balloon and a card for my sister...”

Written on: 08/12/2010

I bought flowers, a balloon and a card for my sister in law who is in hospital. She received the flowers yesterday however they came in separate bunches in a box (she had to arrange them herself!), were of poor quality (Tesco's £2 bunches are nicer), she received a balloon stick with no balloon and a card that was blank. I was very angry and embarassed that she had to receive that in hospital. Although I got a full refund, I will never order from this website again..!… Read Full Review

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“I ordered a luxury bouquet of 20 red roses from...”

Written on: 07/12/2010

I ordered a luxury bouquet of 20 red roses from Serenata Flowers (serenataflowers.com) with all the trimmings for my first anniversary and paid the extra for guaranteed delivery on the day. The flowers did not arrive "because of adverse weather conditions" and the order is apparently not even in their depot yet,let alone dispatched for delivery. After being told the delivery would probably be FOUR DAYS LATE I asked for a refund as I already had to buy another bouquet and Serenata Flowers have… Read Full Review

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“Terrible experience ordered flowers for my mum to be...”

Written on: 26/11/2010

Terrible experience ordered flowers for my mum to be delievered on the aniversary of the loss of my grandma. They did not deliver them. When I rang they told me it was not their fault it was the royal mail. They made no attempt to help me or offer me a refund. They quoted the small print and yes they are covered! I wish I'd read the other reviews before ordering from them… Read Full Review

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“ When I ordered through Serenata Flowers I...”

Written on: 20/11/2010

When I ordered through Serenata Flowers I accidentally put the wrong day in. Well, I say accidentally, but actually I thought that as I was paying and extra £5 for "before 12" delivery they would be delivered the next day. They were actually not even attempted to be delivered until 2 days later. 2 days later was a Saturday, and they were being delivered to a School... Not so logical. I tried several times to get through to them, including using their "call me back" thing on the website. They… Read Full Review

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“I will NEVER deal with that awful company ever again! ”

Written on: 14/11/2010

I will NEVER deal with that awful company ever again!

I ordered flowers for a friend's b'day to be delivered on the Saturday. On that evening, as she hadn't been in touch, I checked the status: "Passed on to Royal Mail". I was very angry. On Tuesday she still hadn't received anything. I contacted Serenata, and here is what they wrote:

"Unfortunately as the flowers you ordered are from our postal range, we are unable to provide delivery information for the order. This is simply due to the… Read Full Review

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“Ordered flowers for a friend for her birthday and was...”

Written on: 09/11/2010

Ordered flowers for a friend for her birthday and was told unable to deliver. Driver thought it was unsafe to leave them - in a small seaside village! When I phoned to ask about them I was told they would attempt to deliver today! And I shouldnt have ordered on a day when I knew my friend would be out. This is supposed to be a surprise!!! And she only has one birthday! Not a good service wont be using again… Read Full Review

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“Terrible company - do not buy from them. Ordered...”

Written on: 07/11/2010

Terrible company - do not buy from them. Ordered flowers in plenty of time but they never arrived. Emailed the company and a few days later they just refunded my money, I think they never intended to deliver the flowers which were for an important occasion. I will let all of my friends and work colleagues know about this company. I suggest you avoid them… Read Full Review

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“Ordered flowers for my partner for our anniversary, so...”

Written on: 03/11/2010

Ordered flowers for my partner for our anniversary, so date obviously crucial. The flowers arrived a day late, somewhat jaded, and without the requested greeting card. Response from Customer Services was "we don't guarantee delivery date .... read the small print".

Absolutely appalling - won't be using these people again - suggest you don't, either. If a zero-star review rating was available on this site, I'd use it without hesitation… Read Full Review

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“This is a total sham. Empty promises about delivery...”

Written on: 30/10/2010

This is a total sham. Empty promises about delivery times. I'm still waiting for the flowers which, reading these reviews, might never arrive. To say I am frustrated is a huge understatement especially as the lady told me the flowers would at the very least arrive today. The 'small print' chat is pathetic - they clearly know what they are doing and just don't care about the customer. NEVER EVER USE THIS COMPANY… Read Full Review

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“Website looks impressive which lulls you into a false...”

Written on: 14/10/2010 by hpenniston (1 review written)

Website looks impressive which lulls you into a false sense of security. Inreality the company is very poor. Slow service, arrived late and poor value for money when they did arrive and customer services don't return your calls/e-mails. I wont be a repeat customer. Not a happy experience all round, made all the more upsetting that both orders were with sympathy cards. You would have hoped that they would treat the grieving with more respect.
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“DO NOT DEAL WITH THIS COMPANY. ”

Written on: 11/10/2010 by FlyinBrian (1 review written)

DO NOT DEAL WITH THIS COMPANY.

I Ordered 20 red roses for my 20th wedding anniversary and paid extra to ensure a saturday morning (0800 - 1200) delivery. Gave explicit instructions regarding where we live and asked them not to call at the ANNEXE which is attached to our house and occupied by my 80yr old Mum in Law who has severe arthritis of the spine. Well not only did the bang on the door of the Annexe they dumped the flowers in an open garage where they were not discovered till some hours… Read Full Review

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“I ordered flowers and a card for my sister's birthday....”

Written on: 02/10/2010

I ordered flowers and a card for my sister's birthday. I ordered early in the morning for a next day delivery as clearly stated on the website and in the confirmation email I received after paying. The flowers did not arrive and my sister has no birthday present. When I called to enquire, I was told that I should have read the small print in the terms and conditions which states that the delivery date is not guaranteed. The seller was very snotty about it and basically blamed Royal Mail… Read Full Review

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“Really dissapointed, ordered these on behalf of my...”

Written on: 17/09/2010

Really dissapointed, ordered these on behalf of my gran for my mum... £19.99 is a decent amount of money for a pensioner so I was hoping to get something decent... it arrived this morning and the boquet (if you can call it that) is TINY!!!!!!!! Honestly, if id have known it was going to be this size I would have gone and got 2 bunches of Tesco Finest instead and put them together!!! Yes, it is convenient to buy them online, but Serenata flowers have really taken the biscuit with what they sent!… Read Full Review

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“I ordered a bouquet to be sent to Canada for a 70th...”

Written on: 11/09/2010

I ordered a bouquet to be sent to Canada for a 70th Birthday. The flowers didnt arrive so contacted customer services who said they would call back and didn't. Called again to be advised that the Canadian florist hadn't accepted the order (all info given to them was correct ) and it hadn't been noticed at this end. The flowers were never delivered despite being ordered at least 5 days prior to requested delivery date and all I have been offered is a refund. Very disappointed with the… Read Full Review

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