Serenata Flowers, Reviews - www.serenataflowers.com

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“I sent flowers to my friend. They did arrive on time,...”

Written on: 05/10/2009

I sent flowers to my friend. They did arrive on time, in a box delivered by postman. Flowers had been really in bad shape. If you want to impress - don't order from Serenata.
P.S. I still have my order reference to proof… Read Full Review

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Rhian M's Comment

Written on: 16/10/2009

We are very sorry your flowers arrived in a poor condition, this is not something we like to hear.
<br/>We do have a 100% satisfaction guarantee regarding our products for when situations like this arise. If our flowers arrive and are looking a little bit sorry for themselves from the journey to their destination, we will offer you a free resend of fresh flowers or a full refund.
<br/>If you have not already contacted us regarding this matter please do so and we will be more than happy to rectify the situation for you.
<br/>
<br/>Serenata Flowers.

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“Ordered flowers from what appeared to be good website....”

Written on: 06/09/2009 by alycats (2 reviews written)

Ordered flowers from what appeared to be good website. Got text from Serenata Flowers to confirm order and delivery the next day. Money taken out of my account. Guess what- NO DELIVERY. Phone numbers unavailable, sent message via their website for call back- NEVER HAPPENED, sent e-mail- GOT REPLY APOLOGISING FOR STATE OF FLOWERS- funny that as they were never delivered so don't know about the state of them. Wish I had read this website first as in my case sentiment has been missed… Read Full Review

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“This Serenata Flowers website was quick to confirm my...”

Written on: 07/07/2009 by JoeIgoe (1 review written)

This Serenata Flowers website was quick to confirm my order and quick to debit my credit card. They did not deliver the flowers on the same day despite charging me extra for this. They then compounded the poor service by failing to respond to repeated requests for information and resolution… Read Full Review

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“I am very very upset (at work also) about the service...”

Written on: 07/07/2009

I am very very upset (at work also) about the service I've received from Serenata flowers.
Before placing my order I called the hospital to where they were to be delivered to and checked that they receive deliveries and was told that they do and I was given the ward details.
I then placed my order online on the Thursday and was then emailed back on the Friday at 17:58 to be told that they couldn ' t deliver the flowers.
I had then called the hospital again to check this and was told yes they… Read Full Review

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“A disappointing selection from Serenata Flowers, with...”

Written on: 01/07/2009

A disappointing selection from Serenata Flowers, with a twee notelet on how to look after the very ordinary bunch… Read Full Review

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“ Serenata Flowers suppose to be sent before 12 am and...”

Written on: 27/06/2009

Serenata Flowers suppose to be sent before 12 am and still havent arrived… Read Full Review

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“Ordered flowers for a friend in hospital from Serenata...”

Written on: 09/06/2009

Ordered flowers for a friend in hospital from Serenata Flowers. Didnt ask anything about them for a week as it looked like I was fishing for a thank you. Eventually asked how they where, only to find out never arrived. Emailed them, and got rapid reply saying "refused by hospital" and they offered to redeliver week-old flowers as a "goodwill gesture". I refused week-old ones and asked for refund. Ended up persuing via www.moneyclaim.gov.uk… Read Full Review

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“the flowers i ordered from serenata flowers cost me ...”

Written on: 28/05/2009 by helen louise (1 review written)

the flowers i ordered from serenata flowers cost me £35.oo and i was very dissappointed with them.they did not look like the picture and although they appeared fresh they toppled pver all the time as we did not have a vase handy. i would have expected them to be in a gift display box. i will not be using them again and have learned by my mistake the expensive way… Read Full Review

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“Solution - order a chargeback from your CC company - I...”

Written on: 02/05/2009 by jonnyjonny27 (1 review written)

Solution - order a chargeback from your CC company - I got it. Serenata Flowers have a very, very poor service. Can't review the product as the flowers never replied. Quite ironic that a company selling things to cheer people up should end up annoying so many people. Their website is misleading. They splash customer service all over it but offer anything but. When you order flowers several days in advance for a specific day, you expect them to arrive on the day - that's the whole point. They… Read Full Review

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“I live in the US and my girlfriend lives in the UK. It...”

Written on: 18/04/2009

I live in the US and my girlfriend lives in the UK. It is tough having a long distance relationship. To cheer her up, I ordered flowers from SerenataFlowers.co.uk. They were delivered on time. However, the flowers were in bad shape; some were dying and some of them fell off their stems as she took them out of their box. She is understanding and was happy because of the gesture; but, I would have preferred that she also liked the flowers. If you are reading this review to make a decision whether… Read Full Review

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“Ordered flowers from Serenata Flowers in advance for...”

Written on: 18/03/2009 by olishard (1 review written)

Ordered flowers from Serenata Flowers in advance for mums birthday....did not arrive on the day, they blamed it on parcelforce although there was no transaction recorded with the reference number they gave me.

Rep called me to say it was unacceptable and offered me a full refund and would still deliver the flowers the day after which seemed like a wonderful gesture but the flowers never did arrive. … Read Full Review

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“I purchased flowers for valentines day from Serenata...”

Written on: 09/03/2009 by carlso47 (3 reviews written)

I purchased flowers for valentines day from Serenata Flowers and they arrived a day early! The customer service did not seem to care, and have not yet accepted any responsibility or have done anything to remedy. It completely ruined my gesture and made me look an idiot… Read Full Review

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“After ordering valentines day roses from Serenata...”

Written on: 15/02/2009 by Rave4156 (1 review written)

After ordering valentines day roses from Serenata Flowers I was surprised to hear my girlfriend say she had missed a delivery of 'perishable goods' on the 13th. I explained that this was not a satisfactory alternative to the delivery date specified. I was unable to collect the flowers from the mail office. They said i should have ordered them for the Sunday if i wanted them on Saturday! They flatly refused to refund or redeliver despite their 100% satisfaction slogan on the website. Very poor… Read Full Review

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“I sent flowers to my friend and she was really upset...”

Written on: 18/10/2008 by everona97 (1 review written)

I sent flowers to my friend and she was really upset by the quality of what she had in a post box delivered by Royal Mail. When I checked flowers... well, I think the petrol station got better quality than that. Sorry… Read Full Review

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Rhian M's Response to everona97's Review

Written on: 08/01/2009

I am very sorry the flowers arrived in such a poor condition, as per our 100% satisfaction guarantee we are happy to put this right for you. Please contact us so we can discuss the matter further.
<br/>Serenata Flowers

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“Despite ordering flowers in advance from Serenata...”

Written on: 08/09/2008 by stokey187 (1 review written)

Despite ordering flowers in advance from Serenata Flowers - they were never received. Was offered a refund or a free upgrade to 'deluxe' an a re-delivery... but my partner's birthday had already passed. VERY DISAPPOINTED… Read Full Review

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“Flowers by www.serenataflowers.co.uk sent to me from...”

Written on: 10/07/2008

Flowers by www.serenataflowers.co.uk sent to me from my sister to cheer me up following the sudden death of my boyfriend. They did… Read Full Review

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“I ordered flowers to be sent as a thank you to my...”

Written on: 29/03/2008 by balewis (1 review written)

I ordered flowers to be sent as a thank you to my cousin for delivery the following day. I thought that the delivery would be unexpected however, having completed her email address as requested I had a phone call from her a couple of hours later saying that she had heard from Serenta Flowers who were trying to persuade HER to send ME flowers. I thought that was pretty cheap of them… Read Full Review

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“Boyfriend Ordered Flowers to arrive on the 13th Feb...”

Written on: 14/02/2008

Boyfriend Ordered Flowers to arrive on the 13th Feb 2008 - Nothing arrived - No sorry email - chased customer services that evening at around 8pm - got the response cant help you will call you tomorrow - following day still nothing - still no flowers - chased customer services - cant help you as we dont know which florest was given the order to fullfil - Not interested in sorting out the problem just kept getting silly girls calling who knew nothing about the issue - Finally the flowers have… Read Full Review

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“I found them to be a waste of money, i would avoid at...”

Written on: 14/02/2008 by BigL (1 review written)

I found them to be a waste of money, i would avoid at all cost… Read Full Review

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“Providing nothing goes wrong the system appears to...”

Written on: 14/02/2008 by jellyfish458 (1 review written)

Providing nothing goes wrong the system appears to work, but if something breaks in the process they have no way of finding out what's happened or how to manage the customer.

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