Serenata Flowers, Reviews - www.serenataflowers.com

Click here if this is your business
★★☆☆☆
2.0 / 5
964
25% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Serenata Flowers, www.serenataflowers.com - Ask a question now

Media Gallery for Serenata Flowers, www.serenataflowers.com

Serenata Flowers, www.serenataflowers.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“I ordered some flowers for my vest friend for her...”

Written on: 22/03/2011

I ordered some flowers for my vest friend for her birthday which was on Monday, they are still not there!!! I called and they were very apologetic and offered me a full refund or for the flowers to be sent tomorrow. I asked for the flowers and some extra to be delivered tomorrow however after reading the reviews I wish I hadnt bothered!!! Fingers crossed… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Ordered from Serenata Florist online for a colleagues...”

Written on: 22/03/2011

Ordered from Serenata Florist online for a colleagues leaving gift. Picked this supplier as they guaranteed before noon next day delivery (they charge extra for this). Colleague was leaving at 1pm. Unfortunately did not arrive until 4pm. When complained the attitude was - you should have read the small print - we do not refund in this circumstance - now stuck with useless bunch of flowers. Colleague left without gift - a real shame. In their defence I was offer a 20% discount (I've now… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Don't waste time I got charged 59.99 for a £20...”

Written on: 22/03/2011

Don't waste time I got charged 59.99 for a £20 flowers. Money not refunded and flowers not delivered… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kazze's Comment

Written on: 29/03/2011

I came across the Serenata Flowers Website on Sunday 27th March ,after looking round the web site which was very attractive and laid out well, I decided to order flowers for my mother for Mothering Sunday and went ahead and placed an order.
<br/>I then read the reviews on the internet ,My first thought was I should have read these reviews before I used this company.I sent an email staight away requesting cancellation of the order and today I have phoned the company,I got throught staight away and spoke to'I have to say a very polite and helpful lady 'who has assured me the order has been cancelled. The company has not yet taken any money from my account. This company obviously falls below a lot of peoples expectations and its a shame they have not tried to improve thier standards expecially as there is so much competition out there.
<br/>I have been reading a lot of reviews about other on line florists and many other companies seem to rate very poorly. The lesson I have learned is do your home work first and read reviews.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Late delivery of a 60th birthday present. Surprise...”

Written on: 22/03/2011

Late delivery of a 60th birthday present. Surprise ruined. Customer service appalling. Would not recommend to anyone! Not good enough!… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Senereta.com never again, they put wrong delivery date...”

Written on: 22/03/2011

Senereta.com never again, they put wrong delivery date down and refuse to help. When clicking on there customer service, all got was microsoft error and blank screen, praying the recipent is in when they arrive so much for Mother's day surprise. STILL WAITING for reply, not a very happy bunny. Nice luring website, but no means of finding out there customer service, nor registering with them. If had know what they really like would of gone else where, trading standings here I come… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Duffield's Comment

Written on: 05/04/2011

I found this review very helpful because... Me too think they should be reported to trading standards this company is a disgrace
<br/>Who owns it in would like to know

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“I ordered a bouquet for my friemd who had been very...”

Written on: 22/03/2011

I ordered a bouquet for my friemd who had been very poorly and was suffering fron her nerves to cheer her up. On delivery there was a knock at the door by the time she reached it there was no one there just a bunch of flowers which were virtually dead. Another pal who was there at the time said they looked like a dead wreath!!!! Which is not good for someone suffering from a nervous condition>… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Im not really suprised to see the bad reviews on this...”

Written on: 17/03/2011

Im not really suprised to see the bad reviews on this website after the way the "manager" spoke to me. Treated me like an idiot because i didnt realise that the next day delivery wasnt gurenteed next day. "its not my fault you didnt read the terms and conditions" she says! Terrible customer service and took no responsibility/blame.
Obviously after reading the reviews i realise i am not alone. Website is good but misleading. Wont be using again.

Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do not order from Serenta Flowers! My step mum...”

Written on: 17/03/2011

Do not order from Serenta Flowers! My step mum oredered over the phone and was not advised that they could not guarantee the delievery. We wanted the flowers for Sunday - for a surprise 60th party - which they were informed about. Orginally, we orederd them for Friday but changed it to Saturday so they would be more fresh. Again, they did not inform us that it could take two days more. The floweres were deliverd on Monday but were no good as we would have to travel an hour to drop them… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“When you order it's easy to be conned by their partner...”

Written on: 14/03/2011

When you order it's easy to be conned by their partner shopperdiscounts.co.uk who sign you up to a £10 a months useless subscription with no mention of costs. Then £10 a month from your credit card. Standard letter from their customer services people so they must get lots of complaints. Be vigilant, or avoid Sereneta - they should be judged by the company they keep… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Oh dear, wish I had looked at the reviews first....”

Written on: 13/03/2011

Oh dear, wish I had looked at the reviews first. Ordered flowers for very close friends who had a death in the family and I wanted to send a nice sympathy gesture to them. Ordered the flowers Friday evening to be delivered Saturday - they arrived around 6pm, mostly dead with no water and a couple of the flowers crushed. My friends actually rang on my behalf without me knowing, as they were too embarrassed to tell me straight off about the state of the flowers, to complain and arranged for a… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“DO NOT USE THIS COMPANY. Lousy service. I ordered...”

Written on: 11/03/2011

DO NOT USE THIS COMPANY. Lousy service. I ordered online (the site is their only redeeming feature)and wanted delivery on the Wednesday. The flowers hadn't arrived so I called them on Friday to find out that they hadn't delivered because the address I entered hadn't matched the postcode. Why didn't they call me? Why did they wait until I had to phone them 2 days after the delivery date? I entered 2 phone numbers and an email address when ordering yet didn't receive any correspondence… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I recently ordered some flowers from Serenata Flowers...”

Written on: 10/03/2011

I recently ordered some flowers from Serenata Flowers LTD, however, after I had ordered them I came across a torrent of negative emails about the company and the quality of it's service. I immediately rang Serenata, was fortunate enough to get through first time and managed to cancel my order! Thank goodness.

Although I have had a good experience with them in this respect I will definitely steer well clear of Serenata and encourage everyone lese to do the same. I have read countless reviews… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“An apparently well structured and developed website is...”

Written on: 09/03/2011

An apparently well structured and developed website is just their tool to hide a scam. Ordered flowers on 4th of march, to be delivered on the 8th, paid extra money to have them delivered in the evening.

Nothing happened, no flowers, no messages, no answers.
It's sad to find people doing this on such an emotional thing: those flowers were very important to me.

I'm still waiting for the refund which I'm not expecting to get by the way. Seriously, I'm trying to be polite here but that was just… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“These guys suck buts. Firstly I place an order for...”

Written on: 08/03/2011

These guys suck buts. Firstly I place an order for some flowers and pay extra for same day delivery. THen i find out that they wont be delivered as they are not from the same day range. Hm...Not very clear on the website and why was i still allowed to part with extra money for same day delivery. then when they arrive dthey were left out over night so the recipient got some dead flowers in the morning. So in summary - unclear website. Late delivery and by the time the recipient had them… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I made an order on the 6th march to deliver flowers on...”

Written on: 07/03/2011

I made an order on the 6th march to deliver flowers on the 8th march.
After i made de reservation i try to chancel it 30 min later by e-mail.
When i called them on monday the 7th march to ask them about the cancelation they told me it was to late!!!They didn't read the e-mail i send.The receptionist told me they get tomuch e-mails and they didn't read the one i send to cancel.
Though the e-mail they got for ordering them got to them very fast.
I run a business myself and if they wanted they… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I ordered same-day flowers on Saturday morning and...”

Written on: 28/02/2011 by chris901 (1 review written)

I ordered same-day flowers on Saturday morning and after having placed the order I panicked when I read the reviews posted around Valentine' Day. I requested a call-back to check my order was all OK, and within 30 minutes a call back was received, which made me feel better. I asked the recipient of the flowers to text me when they arrived, and to truly tell me if the quality was good as, if not, I would have sent her new ones from elsewhere, but the flowers arrived safely at 1pm the same day… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Yep, rip off!”

Written on: 22/02/2011 by CaptCluster (6 reviews written)

Yep, rip off!… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“late delivery and very poor state of the flowers”

Written on: 22/02/2011

late delivery and very poor state of the flowers… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I was so worried as I placed order after reading the...”

Written on: 18/02/2011 by Birdy2 (1 review written)

I was so worried as I placed order after reading the reviews, however everything went to plan, flowers arrived at 2.00pm and my mum said they were the best flowers she had ever received (she has had a few over the years as she is 79)
Thought it was so easy to order too… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“There unfortunately isn't a '0 Stars' option, which is...”

Written on: 18/02/2011

There unfortunately isn't a '0 Stars' option, which is absolutely what I would give to this company.

Absolutely disastrous! Shocking customer service, absolute blatant lies on their website and just overall a terrible experience.

At the top of Serenata Flowers' website, there is a banner stating that you can order before 8pm for Next Day FREE delivery. After about 10 minutes of searching for a way to eliminate the delivery fee from the final order total (at 7.35pm), I eventually gave up… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview