Serenata Flowers, Reviews - www.serenataflowers.com

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“Despite some unsavoury reviews, here is an honest...”

Written on: 14/02/2011

Despite some unsavoury reviews, here is an honest account of my experience today.

I ordered some flowers for Valentines day on Thursday the 10th of February to make sure they would be on time. I must admit, I was getting a little anxious as I had heard no word by 4:30pm and they were being delivered to a work address.

Everything arrived by 5pm! - Also the customer service team did call me back after I requested so on the website so inform me about deliveries.

ONLY CAUSE FOR CONCERN - I was… Read Full Review

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“Stay away from on line flower ordering you never get...”

Written on: 13/02/2011

Stay away from on line flower ordering you never get the same as pic go down your local high street and use a local company then you have a face to complain to if you are not happy for gods sake get back to basics all this on line stuff is rubbish!… Read Full Review

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“I have used Serenata only four times in the last four...”

Written on: 12/02/2011

I have used Serenata only four times in the last four years but each time I have had no issues. Flowers delivered on time each time.
I have recently ordered some flowers for my wife for Valentine's Day - they are due today. I haven't received them as yet but I didn't ask them for a specific time.
My only complaint would be the website. It looks very smart but the 'track my order' and 'my account' functions are pretty poor, which is disappointing… Read Full Review

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“I committed the cardinal sin of not reading reviews of...”

Written on: 12/02/2011 by suhascs (3 reviews written)

I committed the cardinal sin of not reading reviews of online websites before ordering from them. I ordered flowers and a box of Belgian chocolates to be delivered to my wife at her office on our 1st Wedding Anniversary. I had paid £10 extra for a 'before noon delivery'. Problems began from the time I clicked the submit button
1. I did not get any email confirming the order. All I got was a small text message on the browser giving me the order reference number.If I had accidentally closed it, I… Read Full Review

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“Extremely appalling service. We ordered flowers, a box...”

Written on: 11/02/2011

Extremely appalling service. We ordered flowers, a box of chocolates and a birthday balloon.They took the money and delivered only the flowers. It was impossible to contact them as the telephone was constantly engaged. Never use them… Read Full Review

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“Disgraceful service, utterly shambolic. Flowers...”

Written on: 10/02/2011

Disgraceful service, utterly shambolic. Flowers ordered WELL in advance for a 30th birthday - my girlfriend's - and on the day nothing was delivered. Customer Services constantly engaged, autoreply emails to complaints, and then when I did get through I was spoken to like a moron who had inconvenienced the girl for complaining!
Never, ever use these people. They have a slick marketing operation the self-promotes shamelessly yet TWICE now they have screwed up my orders. Obviously, I would never… Read Full Review

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“I'm reading some terrible reviews for this company,...”

Written on: 10/02/2011

I'm reading some terrible reviews for this company, but have to say I have been thrilled with both the product and the service. I have used Serenata flowers three times and each time the flowers have arrived on time and have been beautiful. The company's customer service has been prompt in responding to my enquiries. I would highly reccomend them… Read Full Review

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“i thought id put accross my point of view. Most people...”

Written on: 09/02/2011

i thought id put accross my point of view. Most people only write reviews when they are unhappy and therefore the reputation of a company goes downhill. I ordered flowers and chocs to an office in york on monday morning requesting delivery the next day by royal mail. they had not arrived by 3pm so i looked up this review page and became worried but my GF called my thanking me for the lovely flowers at 3:30pm and she was very happy indeed. when she brought the flowers home they were in an… Read Full Review

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“DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. IF...”

Written on: 07/02/2011 by erskinegal219 (1 review written)

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. IF YOU ARE THINKING ABOUT IT SAVE YOURSELF SOME HASSLE AND SIMPLY SET FIRE TO YOUR MONEY. If I could have put a 'zero' star rating I would have done so here. If you use their postal range they say they have no way of checking delivery / arrival of the flowers. Even though I paid for a signed delivery. The website is poor too as I sent two bouquets to different addresses. The website also wanted to send the second bouquet to the same address… Read Full Review

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“This company is absolute rubbish. They do not tell you...”

Written on: 01/02/2011

This company is absolute rubbish. They do not tell you that their "budget" range although free delivery and a date quoted on checkout, will in fact be delivered second class post and arrive about 5 days late. Avoid like the plague!… Read Full Review

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“I have used them to deliver flowers on several...”

Written on: 26/01/2011

I have used them to deliver flowers on several occasions to the USA and have never had a problem they arrived on time, undamaged and perfectly presented, which is always a relief.

I would recommend them personally the web site is easy to use also. Im hoping someone will now send me a bunch of flowers so I can be the recipient !

M… Read Full Review

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“I purchased some flowers on a sunday evening for...”

Written on: 25/01/2011

I purchased some flowers on a sunday evening for delivery on the tuesday. The website was very easy to look around and had some stunning pictures of the products. Choosing a delivery date was easy too as it gave me the different options and prices before i went to the check-out.
Once i had placed the order i started to look at other reviews and became very concerned about the service. I even called serenata up and they told me that the product would be sent out over night, the day before… Read Full Review

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“Rubbish customer service, Rang them as flowers not...”

Written on: 23/01/2011

Rubbish customer service, Rang them as flowers not delivered after 7 days. They "lost" the order and then refused a refund until a formal complant to credit card company was threatened… Read Full Review

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“Don't order from serenata flowers!!!!!!!!!!!!!!!!!!!!! ”

Written on: 21/01/2011

Don't order from serenata flowers!!!!!!!!!!!!!!!!!!!!!
servise are discasting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
people on the phone rude!!!!!!!!!!!!!!!!!!!
drivers stupid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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“Friends from abroad ordered flowers for us for Xmas...”

Written on: 13/01/2011 by caromant (1 review written)

Friends from abroad ordered flowers for us for Xmas with the clear instruction "call ahead to ensure they're home". We were not home but were staying nearby. Receiving no answer at our door, the delivery person let themselves into our garage and dumped the arrangement there. By the time we got them, they were dead. If they had phoned as requested and left a msg saying where the flowers were, we could have picked up the message and driven over to collect the flowers. Customer services said he… Read Full Review

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“I would seriously urge people to not buy from Serenata...”

Written on: 11/01/2011

I would seriously urge people to not buy from Serenata Flowers.

Their service is abysmal. I did not receive flowers for my mum and whenever I rang them, they would never pick up the phone. I rang several times and was kept on hold for ages... after 20 minutes I would give up as I don't even think there was anybody on their customer service to pick up the phone.

I once managed to get hold of Peter Ahl from Serenata Flowers. He wasn't very polite on the phone, but said he would sort out my… Read Full Review

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“Flowers didn't arrive. Customer services told me that...”

Written on: 10/01/2011

Flowers didn't arrive. Customer services told me that if I had read the tiny line about no delivery guarantee there wouldn't have been a problem. They're right - I wouldn't have ordered them. Refind refused! Money down the drain. Don't touch with a brarge pole!… Read Full Review

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“Ordered Sunday, For delivery Wednesday, no flowers...”

Written on: 05/01/2011

Ordered Sunday, For delivery Wednesday, no flowers arrived. They had only dispatched Wednesday - cancelled order.

DO NOT USE

Rubbish company… Read Full Review

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“I ordered the Narnia bouquet at £29.99 (supposedly on...”

Written on: 27/12/2010

I ordered the Narnia bouquet at £29.99 (supposedly on offer from £39.99)for Christmas, delivery date 22nd Dec. The didn't arrive & the website said deliveries were delayed due to adverse weather - fair enough, although all other post arrived. They were left in my porch between 6-7pm on Boxing day, the house was full but no-one knocked. The amount of flowers supplied was shocking, I think I could have bought for £10-12, although the website showed beautiful yellow striped white lilies I have… Read Full Review

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“My family had ordered flowers to be delivered to me on...”

Written on: 25/12/2010

My family had ordered flowers to be delivered to me on my birthday, 18 Dec. but they didn't arrive until 21st "due to weather conditions". However, it seems they had been prepared for 18th because the stalks were wrapped in paper towelling and it was bone dry. Consequently, although the roses and freesia were immediately placed in luke warm water with the sachet provided, they started to wilt on the 22nd Today, the rose leaves are completely dry and crumpling when touched.

.Surely the… Read Full Review

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