Serenata Flowers, Reviews - www.serenataflowers.com

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“Right! Where to start? I'm pretty narked that I didn't...”

Written on: 15/02/2011

Right! Where to start? I'm pretty narked that I didn't read any review about the company before making the biggest mistake of ordering from them. I ordered 12 deluxe red roses for my girlfriend for Valentines. I paid for GUARANTEED delivery just to make sure that it'll get there on time. Guess what? Valentine's Day came, no flowers! They were delivered the following morning. What is the point of delivering the flowers after the occassion? Tried to contact them to get a refund or any… Read Full Review

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“ILL LEAVE A FULL REVIEW IN A WHILE, BUT BE WARNED...”

Written on: 15/02/2011

ILL LEAVE A FULL REVIEW IN A WHILE, BUT BE WARNED RIGHT NOW- DO NOT USE THIS COMPANY!!

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“My husband used this website to send me roses for...”

Written on: 15/02/2011

My husband used this website to send me roses for valentines day, they did arrive on time however today (1 day after receiving them) they are practically dead. Would never use this company again… Read Full Review

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“Flowers ordered online on 14th Feb for same day...”

Written on: 15/02/2011

Flowers ordered online on 14th Feb for same day delivery (and paid an extra fee for that). Flowers were not delivered. Money was taken from account though. So I had to call them. I was told that they would could the florist to cancel. I asked what if the flowers are being delivered in the meantime. They said I would be refunded of the delivery charge only. I had to point them to their "100% satifaction guarantee" for them to accept to fully refund me, which they did.

All in all, very… Read Full Review

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“My boyfriend ordered Valentine's Flowers, which have...”

Written on: 15/02/2011 by SJM2011 (1 review written)

My boyfriend ordered Valentine's Flowers, which have yet to turn up. Seems to me as though everyone has had the same bad experience. My boyfriend could have spent the same amount with someone like Next or M and S and actually got what was ordered. So frustrating when someone has spent money. I will read the reviews before we go ahead with buying flowers again… Read Full Review

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“Ordered 12 Luxury Roses for my wife on Valentines Day,...”

Written on: 15/02/2011

Ordered 12 Luxury Roses for my wife on Valentines Day, recieved 15 bud roses with a lot of green leaves to bulk them out. They looked nothing like the image on the web site, which showed the large headed velvet roses, what my wife recieved was what you would get for a tenner at ASDA! NOT IMPRESSED… Read Full Review

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“Ordered a single rose for my husband and a balloon...”

Written on: 14/02/2011

Ordered a single rose for my husband and a balloon well in advance for today. Unfortunately, they have not yet arrived and having rang the number which is busy and sending a call back enquiry I have failed to recieve anything.

I am really really upset annoyed...

Advise everyone not to waste their time ordering from them, you will only be left with nothing.

Looks like due to their policy on postal flowers its not possible to get a refund - anyone has any luck let us all know… Read Full Review

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“Ordered flowers on the 10th of Feb for delivery today,...”

Written on: 14/02/2011

Ordered flowers on the 10th of Feb for delivery today, I got an email at 1pm to say they had been dispatched...it is now 8:30pm and flowers haven't been delivered, have tried to call but it's permanently engaged. I will be demanding my money back as soon as I finally talk to someone, have a very disappointed girlfriend tonight… Read Full Review

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“Really BAD service, DO NOT order from here. I ordered...”

Written on: 14/02/2011

Really BAD service, DO NOT order from here. I ordered 20 luxury roses for valentine's, which I had ordered 2 weeks before the date. They arrived at 19.15pm, when they were supposed to be delivered between 8am and 6pm. We had to change our plans for the evening, when trying to call them I could not get through and they were constantly engaged. The box was wet,damaged and half opened, the roses were not fresh and not what i had ordered. The petrol stations sell better roses than what they sent… Read Full Review

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“This was a Valentines Day order, ordered on 10th...”

Written on: 14/02/2011

This was a Valentines Day order, ordered on 10th February, w/ added vase. I came across these reviews after ordering, and it did worry me.

This was being delivered to a central London location during the business day. They arrived on time, in a large box to avoid any damage, and in good condition. The recipient is very happy about the quality of the flowers.

I opted in to the SMS alert when ordering, and got two texts today - one to say the delivery had left Serenata Flowers, and another… Read Full Review

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Sjm2011's Comment

Written on: 16/02/2011

You're obviously working on behalf of Seranata Flowers!

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“First time using this website, and I also made the...”

Written on: 14/02/2011

First time using this website, and I also made the mistake of not reading reviews about them first.

I ordered a bouquet of flowers which was suppose to arrive today (Valentine's Day) by 6pm. At 5:50pm I received a text message on my mobile that the flowers have been sent. This surprised me as I have been in the house the entire day and did not hear the door ring. I went down to check, nothing was there, no flowers, no card, nothing.

I have been trying to get in contact with them but they… Read Full Review

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“Despite some unsavoury reviews, here is an honest...”

Written on: 14/02/2011

Despite some unsavoury reviews, here is an honest account of my experience today.

I ordered some flowers for Valentines day on Thursday the 10th of February to make sure they would be on time. I must admit, I was getting a little anxious as I had heard no word by 4:30pm and they were being delivered to a work address.

Everything arrived by 5pm! - Also the customer service team did call me back after I requested so on the website so inform me about deliveries.

ONLY CAUSE FOR CONCERN - I was… Read Full Review

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“Stay away from on line flower ordering you never get...”

Written on: 13/02/2011

Stay away from on line flower ordering you never get the same as pic go down your local high street and use a local company then you have a face to complain to if you are not happy for gods sake get back to basics all this on line stuff is rubbish!… Read Full Review

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“I have used Serenata only four times in the last four...”

Written on: 12/02/2011

I have used Serenata only four times in the last four years but each time I have had no issues. Flowers delivered on time each time.
I have recently ordered some flowers for my wife for Valentine's Day - they are due today. I haven't received them as yet but I didn't ask them for a specific time.
My only complaint would be the website. It looks very smart but the 'track my order' and 'my account' functions are pretty poor, which is disappointing… Read Full Review

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“I committed the cardinal sin of not reading reviews of...”

Written on: 12/02/2011 by suhascs (3 reviews written)

I committed the cardinal sin of not reading reviews of online websites before ordering from them. I ordered flowers and a box of Belgian chocolates to be delivered to my wife at her office on our 1st Wedding Anniversary. I had paid £10 extra for a 'before noon delivery'. Problems began from the time I clicked the submit button
1. I did not get any email confirming the order. All I got was a small text message on the browser giving me the order reference number.If I had accidentally closed it, I… Read Full Review

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“Extremely appalling service. We ordered flowers, a box...”

Written on: 11/02/2011

Extremely appalling service. We ordered flowers, a box of chocolates and a birthday balloon.They took the money and delivered only the flowers. It was impossible to contact them as the telephone was constantly engaged. Never use them… Read Full Review

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“Disgraceful service, utterly shambolic. Flowers...”

Written on: 10/02/2011

Disgraceful service, utterly shambolic. Flowers ordered WELL in advance for a 30th birthday - my girlfriend's - and on the day nothing was delivered. Customer Services constantly engaged, autoreply emails to complaints, and then when I did get through I was spoken to like a moron who had inconvenienced the girl for complaining!
Never, ever use these people. They have a slick marketing operation the self-promotes shamelessly yet TWICE now they have screwed up my orders. Obviously, I would never… Read Full Review

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“I'm reading some terrible reviews for this company,...”

Written on: 10/02/2011

I'm reading some terrible reviews for this company, but have to say I have been thrilled with both the product and the service. I have used Serenata flowers three times and each time the flowers have arrived on time and have been beautiful. The company's customer service has been prompt in responding to my enquiries. I would highly reccomend them… Read Full Review

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“i thought id put accross my point of view. Most people...”

Written on: 09/02/2011

i thought id put accross my point of view. Most people only write reviews when they are unhappy and therefore the reputation of a company goes downhill. I ordered flowers and chocs to an office in york on monday morning requesting delivery the next day by royal mail. they had not arrived by 3pm so i looked up this review page and became worried but my GF called my thanking me for the lovely flowers at 3:30pm and she was very happy indeed. when she brought the flowers home they were in an… Read Full Review

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“DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. IF...”

Written on: 07/02/2011 by erskinegal219 (1 review written)

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. IF YOU ARE THINKING ABOUT IT SAVE YOURSELF SOME HASSLE AND SIMPLY SET FIRE TO YOUR MONEY. If I could have put a 'zero' star rating I would have done so here. If you use their postal range they say they have no way of checking delivery / arrival of the flowers. Even though I paid for a signed delivery. The website is poor too as I sent two bouquets to different addresses. The website also wanted to send the second bouquet to the same address… Read Full Review

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