Serenata Flowers, Reviews - www.serenataflowers.com

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“Colleen75”

Written on: 31/03/2014 by PrinceAdams (1 review written)

Do NOT use this company. My daughter sent me Mother's Day flowers, some of which were were going brown on delivery and which are even worse today. I have attempted to contact them online but without success. As they were a gift it is difficult to say truthfully how bad they are to the sender and I think Serenata rely on this as well as making it difficult to contact them. It's impossible to speak to them,even on an 0870 number as they simply do not answer. I also noted that they require a… Read Full Review

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“Terrible, appalling and disappointing ”

Written on: 31/03/2014 by DeborahKemp171 (1 review written)

I have used this company twice and twice I have been completely let down by the condition of flowers. Ordered for mothers birthday and Mothering Sunday. At least 50% of flowers broken. Just left at the door laying down. I've seen so many other negative reviews. We can't all be wrong. Avoid avoid avoid, that's my advice. There is a good chance your special gift will be wilted, broken and brown. Serenata you should close down… Read Full Review

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“NEVER NEVER USE AGAIN”

Written on: 31/03/2014 by RayanReyes (1 review written)

ORDERED FLOWERS FOR MOTHERING SUNDAY - TO BE DELIVERED ON THE SATURDAY. FLOWERS DID NOT ARRIVE. IF I HADN'T EMAILED WOULD NOT HAVE KNOWN THEY WERE NOT GOING TO BE DELIVERED TILL THE MONDAY. CANCELLED ORDER AND ASKED FOR REFUND. NO REAL APOLOGY AND I DIDN'T FEEL THEY WERE TOO CONCERNED ABOUT LETTING ME DOWN. VERY POOR LEVEL OF CUSTOMER CARE. DO NOT ORDER FROM THESE PEOPLE ESPECIALLY AT A BUSY TIME OF YEAR… Read Full Review

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“Condition of flowers on arrival”

Written on: 31/03/2014 by Callumr1990 (1 review written)

Lovely flowers but courier needs to treat them with greater care. 11 little flowers and buds were broken with a couple more 'dangling'! How disappointing!… Read Full Review

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“AVOID AT ALL COSTS”

Written on: 30/03/2014 by Leonard75 (1 review written)

Delivered at 9pm, to the wrong address. Promised a redelivery, never happened. Awful customer service, don't use phones, only way of contact is automated emails. SHOCKING COMPANY… Read Full Review

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“shockingly bad company!”

Written on: 30/03/2014 by MacLeod63 (1 review written)

I ordered flowers for mothers day with plenty of notice, guaranteed to be delivered the day before. On said day, the tracking said they were out for delivery 8am - 8pm. They never arrived. No contact number, sent emails, only got template emails back initially & refused to contact me by phone. No explanation given as to why they never turned up. On mothers day morning, said order was being prepared for delivery - 12 hours later saying the same!! ie order was never despatched, they lied to me… Read Full Review

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Br11Ssy's Comment

Written on: 30/03/2014

A similar Mother's Day flowers experience. Flowers due on the Saturday and didn't arrive on the Sunday either. No response from this sham company or any attempt to explain their very shoddy service. Steer well clear of this bunch of amateurs!!!

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“Absolutely useless!”

Written on: 30/03/2014 by Greenwell (1 review written)

I ordered flowers for my very ill sister-in-law in hospital. When the confirmation page came up on the website the address was incomplete - they had omitted both the hospital name and the name of the ward. There was a facility to edit the order but although you could edit the message there was absolutely no way to edit the address. I tried countless times to send a message to the company to alert them of the problem but when I pressed Send the message would not send. Although I received an… Read Full Review

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“HORRIBLE FLOWERS DO NOT USE SERENATA”

Written on: 30/03/2014 by Tuckernw359 (1 review written)

ORDERED FLOWERS FOR MOTHERS DAY, A BUNCH OF LEAVES ARRIVED AND THE STEMS THAT HAD FLOWERED WERE BROWN AND UGLY. WHEN I SENT PICTURES THEY TOLD ME THAT WHEN THE OTHER BUDS FLOWERED THEY WOULD LOOK LIKE THE BOUQET ON THE WEBSITE. NO WAY THAT IS HAPPENING. TERRIBLE DO NOT USE. REALLY SAD THAT MY MUM HAD THAT HORRIBLE BUNCH ARRIVE FOR HER MOTHER'S DAY GIFT… Read Full Review

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Tambon's Comment

Written on: 30/03/2014

I wanted to add a comment to the above, I have had exactly the same thing happen to me. I cried to hear my mom when she described what had been delivered to her and was horrified when i saw the pictures . I have had exactly the same response saying that the dreadful dead bunch of flowers do represent the picture in their opinion. NOT AT ALL....... I would NEVER use this company again and i am going to get in touch with trading standards etc as its totally disgusting

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Bd00's Comment

Written on: 30/03/2014

if you contact them through facebook with a picture they should give you a refund, not the point I know but not right to have to pay for the terrible flowers they sent out today

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“worst flowers ever had delivered”

Written on: 30/03/2014 by disappointedmum12 (1 review written)

I RECEIVED A DELIVERY LAST NIGHT AT 8 30PM FOR MOTHERS DAY TODAY TIME WAS NO PROBLEM BUT THE QUALITY AND FRESHNESS OF FLOWERS WAS DISGUSTING THE STOCKS ARE BROWN AND ONLY FIT FOR THE BID AND THE ROSES NOT MUCH BETTER.THESE WERE A GIFT FROM MY DAUGHTER AND SHE WOULD BE DEVASTATED IF SHE WERE TO SEE THEM.PLEASE BE WARNED DO NOT BUY FLOWERS FROM THIS COMPANY… Read Full Review

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“Appalling”

Written on: 29/03/2014 by K-B- (6 reviews written)

Ordered flowers for Mother's Day for delivery the day before, the Saturday, for free delivery. I Received confirmation of the order by email. Just so happened to track my order on the Saturday and was told there was a problem and that I had to contact the company. Despite providing my phone number at the time of order, the company did not contact me regarding the issue so if I had not tracked my order I wouldn't have known until it was too late. No telephone number anywhere on the web site… Read Full Review

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“unprofessional”

Written on: 29/03/2014 by shivylo (1 review written)

Ordered flowers for mothers day online using serenata flowers to be delivered in ireland. I made the order no problem and even recieved an email to confirm my order. I recieved an email on sathurday morning THE DAY BEFORE MOTHERS DAY in forming me my order was cancelled as the flowers were not available for delivery in ireland. At no point during the purchase did they tell me these flowers wernt available and as I said I even recieved confirmation they even took the money from my account. This… Read Full Review

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“Such a let down”

Written on: 28/03/2014 by HannahWix (1 review written)

Ordered flowers for my mums 50th Birthday, we were expecting a lovely bunch of flowers to arrive but no. What was suppose to be a Strawberry Sundae looks like a melted ice cream. I was extremely disappointed and would never order flowers from here again… Read Full Review

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“Never received flowers! And lied!”

Written on: 11/03/2014 by ChrissieWoo (1 review written)

Ordered flowers for my mum's birthday on Thursday for before noon on Friday delivery which i paid extra for. No delivery. Emailed customer service who said they would refund and deliver Monday. Still no flowers And no apology. Emailed and had an apology and confirmation that refund was being processed. No flowers. Wish I'd read these reviews before ordering! Lets just hope i get refund!… Read Full Review

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Chrissiewoo's Response to ChrissieWoo's Review

Written on: 13/03/2014

Since writing this review i have received a full refund and the flowers i ordered were delivered to my mum on the following Wednesday. Can't say fairer than that ... oh, and i received an apology. So thank you Serenata Flowers. Shame it wasn't right the first time though!

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“Cant deliver and told only the morning of delivery date”

Written on: 08/03/2014 by Unchuffed111 (0 reviews written)

I ordered my flowers a week ago...the flowers should have been delivered this morning for my wife's birthday...this is the message I received the morning of delivery!!! They waited until the morning of delivery to tell me my address was outside of their delivery area...nothing mentioned when purchasing. Dear xxx, Thank you for your recent order. Unfortunately, we are unable to deliver the order due to the recipient address being outside our delivery area. We have therefore had to cancel… Read Full Review

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“disappointing”

Written on: 07/03/2014 by MaddenHall (1 review written)

Very disappointing, would recomend going to a different company for flower delivery, my order did not show, nor was it rectified, except with an alternative date, Birthdays are on one day a year and that is the day I would like my order to turn up especially to a 96 year old lady who I dont get to see much, Also paid extra for the delivery to turn up before 10 am, Will never use a company as average as this… Read Full Review

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“Lost Password”

Written on: 06/03/2014 by hmslynx (1 review written)

I used my password that I had used many times over Christmas. It was not accepted so I sent for a new one. I got all this garbage back about how to apply for a new password on the web. I have tried many times now and it comes back no such place on the web. I am now going back to try to sign in again. If not successful Serenata flowers can take a hike… Read Full Review

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“dead roses within 3 days”

Written on: 01/03/2014 by Coresh (1 review written)

I received a "strawberry sundae" from my daughter-in - law, the roses wilted very quickly and within 3days the heads were dropping off! I really feel that many people who say the flowers ars beautiful are just sparing the feelings of the sender! which allows you to get away with a shoddy service EA Jones 17,Newlyn Ave. Congleton CW12 3AX… Read Full Review

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Sallybirmingham's Response to Coresh's Review

Written on: 02/03/2014

Good heavens - that's terrible!

I had the same experience with Serenata Flowers -- my flowers were as good as dead when I got 'em (after 6 days) :( I will never use Serenata Flowers again.

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“Awful customer service.”

Written on: 24/02/2014

I ordered flowers to be delivered on valentines day, I checked in the morning to see where they were and the site said out for delivery. By 6pm my girlfriend still hadn't received them and the tracking still said out for delivery. I emailed twice and it took them an eternity to get back to me. Eventually they did, saying the flowers had been delivered, as a card had been posted to say where the flowers had been left at 14:30. I found that funny as the work address is constantly manned because… Read Full Review

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Sallybirmingham's Comment

Written on: 02/03/2014

I've had the same experience. When I had a problem with my flower delivery (flowers were dead on arrival!), Serenata Flowers were almost impossible to get hold of :( I will never use Serenata Flowers again. Terrible customer service.

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“Rubbish service. Avoid!”

Written on: 16/02/2014 by Sarah1710 (1 review written)

Waited all day for my flowers for them not to arrive. 3 days later still not here. Emails Ignored, no contact telephone number to speak to anyone. I will never use again. Bad feedback spreads faster than positive!! Still not refunded my daughters money. I have noticed that the company has sent random people flowers out to bump up their positive feedback score. Totally disgusted at the customer service and will be contacting visa about getting a refund. Avoid!!!! … Read Full Review

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