Serenata Flowers, Reviews - www.serenataflowers.com

Click here if this is your business
★★☆☆☆
2.1 / 5
907
26% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Serenata Flowers, www.serenataflowers.com - Ask a question now

Media Gallery for Serenata Flowers, www.serenataflowers.com

Serenata Flowers, www.serenataflowers.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Total disappointment”

Written on: 21/01/2015 by Daynastanley (1 review written)

Found a box of flowers dumped outside my front door, no name on the box but I guessed they were for me. Opened them to check - no card just a damp bit of paper with a message but no name. The flowers were very few and some heads were falling off. They looked frost damaged and droopy. There was a vase in the box so I arranged them as best I could but really they were not very attractive. My lovely husband had sent them, having ordered them online from his hospital bed. They made me cry- not with… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Cheaper than rival cause they do not deliver”

Written on: 20/01/2015 by CMORGAN12 (2 reviews written)

I ordered some £19.99 flowers for my Grandmas 95 birthday, for next day delivery. They use Yodel (a unreliable service anyway) to deliver. I was informed at 8.30pm that the flowers didn't arrive, courier couldn't find the location. The location is a well known nursing home with a 24 hour reception. There is no way the courier even attempted to deliver, the nursing home is sign posted, there's a big sign saying reception. The nursing home had been looking out all day for the flowers. Yet they… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cmorgan12's Response to CMORGAN12's Review

Written on: 20/01/2015

Received a refund after opening a paypal case.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Flowers arrived half dead”

Written on: 16/01/2015 by gjBryant310 (1 review written)

Flowers arrived in a half dead condition. Very inadequate customer service. Totally disorganised… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Disgraceful!”

Written on: 09/01/2015 by Cookego1978 (1 review written)

Ordered a next day delivery for a friend who was unwell. Received a message to say the flowers had left the building at 8.06am and were out for delivery. At 9.38pm got another message saying delivery had failed because the driver was out of time!!! The customer service contact on the website is unhelpful as it is automated and consists of two drop down boxes only offering a refund or a resend. I certainly didn't want the same flowers resent the following day after they had been thrown about in… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible Service”

Written on: 09/01/2015 by Carter307 (1 review written)

The Serenata website is the most unfriendly site I have ever accessed in terms of customer support. If there is a problem with your booking, which there was with mine, you have absolutely no option to contact someone direct. The system is tortuous on a pc and impossible to access on a smartphone. When you click on the button to submit a report all you get is a blank screen, or directed to report a concern which takes you to the main page with no such option. As to delivery itself, I stated… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“BEWARE”

Written on: 08/01/2015 by ladymandy (1 review written)

If you use the standard delivery service your flowers may not be delivered until 9pm. I ordered some for my sisters birthday yesterday to be delivered to her place of work, obviously the shop was closed by the time they arrived. I received a notification at midday to say they were on route and they tried to delivery them about 8pm, I dread to think what state they were in. I have no idea where they are and when they will be delivered… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Absolutely shocking service”

Written on: 06/01/2015

I ordered flowers from Serenata Flowers for my friend who has been very unwell. The order went in and I had a confirmation by text. I then had an email to say it couldn't be delivered on the stated day and I accepted the rescheduled date. On the morning of the delivery date I received an email to say that my order hadn't processed due to a 'technical issue' and my order was cancelled and card refunded (although this could take up to 5 days). They didn't contact me to keep my order, just… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent service ”

Written on: 06/01/2015

Ordered flowers for my friends 21st birthday on the Monday evening, they had arrived by 3pm the next day. Fantastic delivery time, flowers were presented well. Would definately use this company again… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Flaws with the website and delivery, wish I shopped...”

Written on: 05/01/2015 by JessHam (1 review written)

I ordered my flowers from Serenata flowers last Monday and initially was impressed by the confirmation email telling me my tracking number so that monitor my delivery which i was informed was out for delivery on Tuesday. The flowers were a gift and I told the recipient to expect a delivery, I tracked the delivery and the message I got was they were out for delivery, They didn't arrive on Tuesday or Wednesday or Thursday (new years day)… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“NEVER USE THIS SERVICE! Flowers were an insult!”

Written on: 03/01/2015 by HONESTJO123 (1 review written)

My Son sent me flowers through this company (SERANATAFLOWERS.COM). The scrawny bunch of flowers were not arranged in anyway and were of a standard too poor for a Petrol Station forecourt!!!!! The flowers were old and beginning to die with an ugly silver thing that was supposed to add interest. They were bashed about with broken stems and already shedding petals, the tips of the carnation petals were discoloured with age. They were wrapped in a poor looking brown paper/cellophane slip. The… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“they ignore complaints”

Written on: 02/01/2015 by AidenThorpe157 (1 review written)

The flowers were dumped over a wall and into the garden of the recipient. I had asked that they be left with a neighbour if there was no reply as my friend was quite ill.I lodged a complaint but never recievd a reply. I followed up with a further complaint and nothing back… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“they ignore complaints”

Written on: 02/01/2015 by AidenThorpe157 (1 review written)

The flowers were dumped over a wall and into the garden of the recipient. I had asked that they be left with a neighbour if there was no reply as my friend was quite ill.I lodged a complaint but never recievd a reply. I followed up with a further complaint and nothing back… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible Service”

Written on: 01/01/2015 by Gerrybrown6 (1 review written)

I orders flowers on the 12th December to be delivered to my Brother-in-Law house in Scotland on the 29th December. They were for my sister who died last year. It would have been her birthday and I wanted my brother-in-law to take them to the place where we had laid her ashes. The order was confirmed on the 12th but unbelievably at 9.10pm on the 28th I received an email telling me that they would not be able to deliver the following day after all. Clearly far to late for me to order from… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Appalling - flowers not delivered/dreadful customer...”

Written on: 23/12/2014

The flowers I ordered for my daughter's 21st birthday, when she was miles away from home, and for which I paid extra for Sunday delivery and a further charge for morning delivery, did not arrive. Customer services is via e-mail only and they refused to call me on the phone (they do not publish a phone no). They would only say they would contact the courier; I got no further information. The flowers finally arrived the following day just as my daughter was checking out of the hotel. Customer… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shocking service”

Written on: 17/12/2014 by Alberto202 (1 review written)

Flowers ordered and delivery date confirmed however delivery not made and no contact from Serenata. Managed to email the company and flowers re-arranged for delivery. Unable to actually speak to anyone instead all communication via email. Very poor customer service, unable to fulfil orders leaving an elderly relative with nothing to open on their birthday. Would not recommend not use again. … Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Still waiting”

Written on: 08/12/2014

Have ordered two lots of flowers to be delivered today and so far nothing has arrived and have been promised they are en route!!! Reading all these reviews I'm now not holding out much hope!! They have emailed me back rather quickly - just a shame the flowers don't arrive that quick!!… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Useless. did not deliver--and worse--did not care”

Written on: 06/12/2014 by Cellosoul5 (4 reviews written)

Serenata flowers let me down BADLY today. I wanted to send flowers to my dear friend in Birmingham, to celebrate the end of her chemotherapy. All day, by email, Serenata suggested my flowers were out for delivery. EVENTUALLY, after half-nine, they admitted they were UNDELIVERED, and, when I complained, objected that I could either have a re-send or a refund but not both. Completely unsympathetic (I told them about her cancer) and unhelpful. Avoid, is my advice, frankly. I was really upset--and… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do not use this company”

Written on: 06/12/2014 by Larissa296 (1 review written)

AWFUL, do not use this company. Wanted to surprise my girlfriend, to congratulate her on her new job. Ordered on Saturday for delivery on Monday.... nothing arrived. Emailed, no reply. Chased... they replied - "We will get them delivered by Thursday", on Thursday I receive a text saying that "We were unable to deliver, as the driver couldn't access the building" - an office which is open from 8:30am to 18:00 every day!? Great customer service would have been: - Apologies for ruining the… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Omb0Ym0Ie1224's Comment

Written on: 15/12/2014

HORRIBLE COMPANY!!!!

We ordered flowers , cakes with balloons for my mum's birthday availed their promo of free next day delivery.

Checking the status online showing out for delivery but when i sent an email to check where exactly the item is they are saying that there was a technical error has not been streamed correctly to their production team and they are unable to deliver the items today. Seriously! all the information they require is indicated that's why they created radio buttons for the website secondly it is a specific instruction how can they say they it was not streamed correctly!!!!!!!

PLEASE DO NOT USE THIS COMPANY......

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“amazing product”

Written on: 29/11/2014 by 226McGee (1 review written)

I am very pleased with the flowers, the person they were for was thrilled with them, will definitely get them from here again :) thank you… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“avoid this company”

Written on: 23/11/2014 by 233Strong (1 review written)

Flowers never arrived and now they refuse a refund so paid £40 for nothing!!!… Read Full Review

Visit serenataflowers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview