Serenata Flowers, Reviews - www.serenataflowers.com

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“Absolutely shocking service”

Written on: 06/01/2015

I ordered flowers from Serenata Flowers for my friend who has been very unwell. The order went in and I had a confirmation by text. I then had an email to say it couldn't be delivered on the stated day and I accepted the rescheduled date. On the morning of the delivery date I received an email to say that my order hadn't processed due to a 'technical issue' and my order was cancelled and card refunded (although this could take up to 5 days). They didn't contact me to keep my order, just… Read Full Review

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“Excellent service ”

Written on: 06/01/2015

Ordered flowers for my friends 21st birthday on the Monday evening, they had arrived by 3pm the next day. Fantastic delivery time, flowers were presented well. Would definately use this company again… Read Full Review

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“Flaws with the website and delivery, wish I shopped...”

Written on: 05/01/2015 by JessHam (1 review written)

I ordered my flowers from Serenata flowers last Monday and initially was impressed by the confirmation email telling me my tracking number so that monitor my delivery which i was informed was out for delivery on Tuesday. The flowers were a gift and I told the recipient to expect a delivery, I tracked the delivery and the message I got was they were out for delivery, They didn't arrive on Tuesday or Wednesday or Thursday (new years day)… Read Full Review

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“NEVER USE THIS SERVICE! Flowers were an insult!”

Written on: 03/01/2015 by HONESTJO123 (1 review written)

My Son sent me flowers through this company (SERANATAFLOWERS.COM). The scrawny bunch of flowers were not arranged in anyway and were of a standard too poor for a Petrol Station forecourt!!!!! The flowers were old and beginning to die with an ugly silver thing that was supposed to add interest. They were bashed about with broken stems and already shedding petals, the tips of the carnation petals were discoloured with age. They were wrapped in a poor looking brown paper/cellophane slip. The… Read Full Review

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“they ignore complaints”

Written on: 02/01/2015 by AidenThorpe157 (1 review written)

The flowers were dumped over a wall and into the garden of the recipient. I had asked that they be left with a neighbour if there was no reply as my friend was quite ill.I lodged a complaint but never recievd a reply. I followed up with a further complaint and nothing back… Read Full Review

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“they ignore complaints”

Written on: 02/01/2015 by AidenThorpe157 (1 review written)

The flowers were dumped over a wall and into the garden of the recipient. I had asked that they be left with a neighbour if there was no reply as my friend was quite ill.I lodged a complaint but never recievd a reply. I followed up with a further complaint and nothing back… Read Full Review

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“Terrible Service”

Written on: 01/01/2015 by Gerrybrown6 (1 review written)

I orders flowers on the 12th December to be delivered to my Brother-in-Law house in Scotland on the 29th December. They were for my sister who died last year. It would have been her birthday and I wanted my brother-in-law to take them to the place where we had laid her ashes. The order was confirmed on the 12th but unbelievably at 9.10pm on the 28th I received an email telling me that they would not be able to deliver the following day after all. Clearly far to late for me to order from… Read Full Review

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“Appalling - flowers not delivered/dreadful customer...”

Written on: 23/12/2014

The flowers I ordered for my daughter's 21st birthday, when she was miles away from home, and for which I paid extra for Sunday delivery and a further charge for morning delivery, did not arrive. Customer services is via e-mail only and they refused to call me on the phone (they do not publish a phone no). They would only say they would contact the courier; I got no further information. The flowers finally arrived the following day just as my daughter was checking out of the hotel. Customer… Read Full Review

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“Shocking service”

Written on: 17/12/2014 by Alberto202 (1 review written)

Flowers ordered and delivery date confirmed however delivery not made and no contact from Serenata. Managed to email the company and flowers re-arranged for delivery. Unable to actually speak to anyone instead all communication via email. Very poor customer service, unable to fulfil orders leaving an elderly relative with nothing to open on their birthday. Would not recommend not use again. … Read Full Review

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“Still waiting”

Written on: 08/12/2014

Have ordered two lots of flowers to be delivered today and so far nothing has arrived and have been promised they are en route!!! Reading all these reviews I'm now not holding out much hope!! They have emailed me back rather quickly - just a shame the flowers don't arrive that quick!!… Read Full Review

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“Useless. did not deliver--and worse--did not care”

Written on: 06/12/2014 by Cellosoul5 (4 reviews written)

Serenata flowers let me down BADLY today. I wanted to send flowers to my dear friend in Birmingham, to celebrate the end of her chemotherapy. All day, by email, Serenata suggested my flowers were out for delivery. EVENTUALLY, after half-nine, they admitted they were UNDELIVERED, and, when I complained, objected that I could either have a re-send or a refund but not both. Completely unsympathetic (I told them about her cancer) and unhelpful. Avoid, is my advice, frankly. I was really upset--and… Read Full Review

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“Do not use this company”

Written on: 06/12/2014 by Larissa296 (1 review written)

AWFUL, do not use this company. Wanted to surprise my girlfriend, to congratulate her on her new job. Ordered on Saturday for delivery on Monday.... nothing arrived. Emailed, no reply. Chased... they replied - "We will get them delivered by Thursday", on Thursday I receive a text saying that "We were unable to deliver, as the driver couldn't access the building" - an office which is open from 8:30am to 18:00 every day!? Great customer service would have been: - Apologies for ruining the… Read Full Review

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Omb0Ym0Ie1224's Comment

Written on: 15/12/2014

HORRIBLE COMPANY!!!!

We ordered flowers , cakes with balloons for my mum's birthday availed their promo of free next day delivery.

Checking the status online showing out for delivery but when i sent an email to check where exactly the item is they are saying that there was a technical error has not been streamed correctly to their production team and they are unable to deliver the items today. Seriously! all the information they require is indicated that's why they created radio buttons for the website secondly it is a specific instruction how can they say they it was not streamed correctly!!!!!!!

PLEASE DO NOT USE THIS COMPANY......

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“amazing product”

Written on: 29/11/2014 by 226McGee (1 review written)

I am very pleased with the flowers, the person they were for was thrilled with them, will definitely get them from here again :) thank you… Read Full Review

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“avoid this company”

Written on: 23/11/2014 by 233Strong (1 review written)

Flowers never arrived and now they refuse a refund so paid £40 for nothing!!!… Read Full Review

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“DREADFUL EXPERIENCE. AVOID IF YOU WANT FLOWERS DELIVERED. ”

Written on: 21/11/2014 by 363Stokes (1 review written)

Ordered a large bouquet and card for an aunts special birthday (ordering was easy hence one star)THEY WERE NOT DELIVERED. Arranged for another bouquet to be delivered after a week. THEY TOO WERE NOT DELIVERED. No apology or compensation offered. Assume that this must happen often because nobody seemed that surprised or that concerned. STRONGLY ADVISE DO NOT USE THIS COMPANY. Cant comment on the quality of the flowers because no one, myself or the would be recipient saw any! Very hard to find a… Read Full Review

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“Twice I have ordered from here and both times they...”

Written on: 20/11/2014 by Murphy-Alt43 (1 review written)

Twice I have ordered from here and both times they were not delivered till late at night. Worrying all day that they wernt actually going to turn up and when they did eventually the flowers were nothing like the picture. Nowhere near as big and nice like the picture looks and defenatly not worth the money I paid! If I had known they were going to look like that I would never of paid it. Will never order from here again… Read Full Review

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“Extremely disappointing, nothing like the picture on...”

Written on: 16/11/2014

No question that the delivery service is good but the flowers that arrived were not arranged at all, just lumped on top of each other in some plastic wrapping. Ordered the deluxe version even though the standard bouquet looked lovely on the website but thought a bigger display would be nice. Extremely disappointing when you buy them for someone expecting them to be something special and they arrive looking like petrol station flowers. Quite embarrassing when you're there when they are… Read Full Review

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“Terrible service - delivery left outside the house ”

Written on: 08/11/2014 by AlexisRoy (1 review written)

I'm extremely dissatisfied with service received, ordered a delivery for my mother for her birthday, item was delivered but delivery driver left it outside the house, which has now been stolen, informed the company and they were extremely unhelpful, refused a refund. Ignored the fact that I did not tick the leave in secure place part of the inform. I will never use these again and will be informing everyone I know not to use them either, extremely disappointed and when they said they can… Read Full Review

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“don't bother”

Written on: 06/11/2014 by 2Soto (1 review written)

arrived bang on time (as paid for) flowers look like something you would buy from outside a petrol station ! i don't dispute that when they open up they will look better but when the box was opened on a friends birthday it looked very dismal in the bottom and the paper wrapped round it was all crumpled up.. would never use again.. have had emails back after complaint that just say they will look good when open which defeats the object of treating someone and they open up to see a shoddy… Read Full Review

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“Terrible - complaint totally ignored”

Written on: 03/11/2014

Received exotic flowers via serenata from a relative. Flowers were broken in the box and some already half dead on arrival, the rest lasted about 2 days before had to be thrown out. Some flowers were black and mouldy. Some of the more exotic flowers that were supposed to be in the arrangement specified on the website had not been included. Even the foliage was awful. Really upset my family had spent money on such a poor product. Sent two separate emails via the website to complain, had one… Read Full Review

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