Serenata Flowers, Reviews - www.serenataflowers.com

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“Useless and rude”

Written on: 21/04/2015 by Abidden (1 review written)

I cancelled my order 3 hours after placing it (a week before the planned delivery date) and a month on I'm still waiting for my refund. I've contacted serenata numerous times and all they're saying is to check the reference with my bank, which I've done, and there's no proof they ever refunded. I sent them this evidence, and it's the same response again [go to your bank] I'm £30 out of pocket because they are useless and unreliable. I don't know how I'm going to get my money back because they… Read Full Review

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“Ruined out Wedding Anniversary”

Written on: 19/04/2015 by 170Ross (1 review written)

Basically if you don't spend the extra for the before 10am or noon delivery slots you can be waiting around until 9pm for delivery of your order. They use Yodel as there courier service. … Read Full Review

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“Not The Best Service”

Written on: 07/04/2015 by junemer67 (1 review written)

I have made several order with Serenata Flowers and the recipients have been really happy with their flowers. I was also very satisfied with the flowers from Serenata which my daughter sent me from Dubai for Mother's Day. On Saturday 28 March I ordered a bouquet for my sister in law prior to their Ruby Wedding and asked for delivery to be on Monday 30th. The delivery was not made that day, and indeed was NOT DELIVERED TILL FRIDAY 3rd April. I had notification that Serenata would contact the… Read Full Review

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“FAILED TO DELIVER - try elsewhere!”

Written on: 07/04/2015 by ygRussell312 (1 review written)

Failed to deliver on the specified date. Impossible to speak to anybody to resolve problem. They have no telephone contacts. Submitting comments to their Customer Service section generates only automated replies which are heavy on banal meaningless commentary but provide no information as to resolution of problem. My recommendation would be to take your business elsewhere… Read Full Review

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“Cancelled with no notice”

Written on: 05/04/2015 by Estebans430 (1 review written)

I placed my order on the Friday for delivery on the Sunday. The website guarantees delivery. It was for a 92nd birthday. Early afternoon on the Sunday I get an email telling me my order has been cancelled due to a technical hitch and I can't reply to this email. My money will be refunded between 3-5 days. I complain through the website but get very short replies from 'the admin'. They can do nothing but refund my money which I still haven't received. I ask to write to their head office to… Read Full Review

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“Appalling - AVOID”

Written on: 04/04/2015 by 310Wallace (1 review written)

I ordered flowers to reach my mother on the first wedding anniversary she has had to face alone since my father died. The flowers HAD to arrive. They did not. No explanation or communication came from Serenata Flowers There is no number to call for customers and old numbers I found by searching online were out of service. The website keeps crashing There is no response to the online form I completed. No company with this much incompetence or contempt for customers deserves to survive… Read Full Review

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“ABSOLUTE DISGRACE”

Written on: 01/04/2015 by AnaDaley15 (1 review written)

Early yesterday I ordered flowers for my friends birthday, which is today, but when I received the confirmation I notified that Serenata Flowers had put my address into the recipient box! Since 10am yesterday I have desperately tried to contact the company to change the address, despite numerous emails (you cannot phone them as they DO NOT HAVE ANY WORKING PHONE NUMBER!!) I finally received a reply late yesterday evening when they told me it was too late to change the address!!! Very… Read Full Review

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“Mothers Day Bouquet ”

Written on: 23/03/2015 by Maz1951 (1 review written)

I received a bouquet on Mothers Day from my step-daughter and was very disappointed when I opened the box. The roses and lillies looked old and looked 'burnt' around the edges. I assume they had been frozen for some time prior to delivery. I haven't told my step-daughter as I know she would have been very upset. I will be telling her not to order from Seranata again though… Read Full Review

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“29.99 bouquet”

Written on: 23/03/2015 by Isabella171 (1 review written)

My bouquet was delivered promptly, but on opening box I was disapointed with the quality of the roses, they were quite full and drying around the edges. The sender lives abroad and abviously not aware of problem, also one lily was broken - very disappointing - will inform sender not to use Serenata flowers again… Read Full Review

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“service good until flowers don't get delivered”

Written on: 22/03/2015

If your willing to risk flowers not been delivered and are happy with flowers being delivered in a box, service is good. But when flowers don't show up, this is where the service completely fails, no way to contact other than email, insincere and inconsiderate reaction to failed delivery, assertion that you are lying as they launch investigation first rather than rectifying the mistake - after 5 days of chasing, offer a refund or redelivery in such a way that they infer they are doing you a… Read Full Review

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“wrong order - terrible service”

Written on: 22/03/2015 by tiich (1 review written)

got my order wrong and very unhelpful after service!… Read Full Review

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“Awful Mother Days Bouquet”

Written on: 20/03/2015

My children bought me an upgraded bouquet £30 for Mothers Day to be delivered on the 14th March BUT OH NO they had been sent to wrong depot for delivery they were delivered on the 15th March and left in the door step on opening them they were disgraceful they had been kept too cold so they turned brown ,drooped and shedding their petals .A compliant was made and yes a refund was made but I was left feeling down in the dumps ,not even a small bunch sent to apologise I or my family will never… Read Full Review

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“Poor delivery and poor communication from customer...”

Written on: 19/03/2015 by karatcha (1 review written)

My flowers were delivered to the wrong address and by the time I received them they were damaged and withered with a broken vase! The persons house they delivered them to figured out the delivery man had revered the house number and bought them round. She was away on holiday for over a week, so just found them on her drive way. These were a gift from my friend who paid £50 for the balloon, flowers and vase. The company told me they would investigate fully with our courier. They then offered to… Read Full Review

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“The worst”

Written on: 17/03/2015 by JaniyahBarker18 (1 review written)

Mothers Day order not delivered. Still waiting three days later. Two attempts to contact company ignored. Refund requested. Very poor service all round… Read Full Review

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“Purple blaze bouquet all filler and very poor”

Written on: 17/03/2015 by KyleeLewis-Alt278 (1 review written)

My Mum described this arrangement as looking like the dregs that were leftover at the end of the day. It did not look anything like the photo I ordered from. Very fed up about it as I could not get to see my Mum this year and wanted her to have a nice bouquet to know she was being thought of although we could not be with her. I will never buy here again… Read Full Review

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“Sadly overrated”

Written on: 16/03/2015 by Cherylm86 (1 review written)

I ordered a bunch of flowers for my mum for mothers day at a price of £20, to be delivered to my address the day before. The flowers were delivered in a box, but when I opened them I was severely disappointed. I very rarely complain about services, but I feel quite strongly about this. It was a small bunch of flowers, that quite honestly, I could get for under £5 at a supermarket. The rose petals had also started to wilt and turn brown. I wasted £20 on these and won't be ordering from them… Read Full Review

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“POOR QUALITY & DAMAGED”

Written on: 15/03/2015 by Roboooo (1 review written)

I received a delivery from the above company for Mothers day.Box sealed & undamaged. Opened to find heads of lilys croken off I rose head curled up broken off lying in bottom of box. The roses were I reckon a week old all curled up No phone no for Serenta on box or on card inside.WHAT DO YOU DO IF YOU DON'T HAVE A COMPUTER? Went on line to web site .NO CUSTOMER COMPLAINTS SECTION NO CONTACT PHONE NO Found a contact section which I completed but no facility to attach pics of the flowers to… Read Full Review

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“Delivery MIA 2/2 -- Cannot follow special instructions”

Written on: 26/02/2015 by NI-AS (1 review written)

My order was MIA and, as my recipient was leaving the country in a few days it was useless to do an immediate resend, so I opted for Valentine's Day. I asked through customer service that the courier PLEASE not leave the flowers unattended outside as I suspected they might have done the first time (my recipient lives above a storefront, so there is really no safe place to leave them besides the pavement). However, they apparently ignored these instructions. The second time I didn't even… Read Full Review

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“Avoid at all costs”

Written on: 19/02/2015 by Duppyman (1 review written)

Nkt only did same day delivery fail to materialise, despite promising they would the flowers didn't arrive the next day either. Sham of a company that clearly over promises and under delivers… Read Full Review

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“Absolute Disgrace”

Written on: 19/02/2015 by KarissaParsons27 (1 review written)

The Serenata Flowers we received were an absolute rip-off. The flowers comprised 3 yellow roses, heads bent over; 2No irises, one with broken head; 3No Hyacinths, one broken head - and 2No stems of small white flowers. Although plunged straight into water, they never recovered. Whatever the price, the quality should be assured!… Read Full Review

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