Serenata Flowers, Reviews - www.serenataflowers.com

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“Disgusting”

Written on: 06/02/2015 by Marlon1992 (1 review written)

I had ordered flowers fot our anniversary two days ahead. On the D-Day, I kept on getting 'status updates' on the delivery which NEVER HAPPENED'. I even have a delivery notification for the UNDELIVERED flowers! These guys are untrustworthy! Dont trust them!… Read Full Review

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“lovely flowers well packaged”

Written on: 04/02/2015 by Bowenoi425 (1 review written)

Lovely surprise on my birthday from my grand_daughter. Colours were very good nice delivery man thankyou… Read Full Review

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“"Deluxe" ”

Written on: 01/02/2015 by Deja481 (1 review written)

My son purchased flowers online for his girlfriend. i received the delivery and alarm bells started ringing when the box was so light it felt empty. He had upgraded paying an additional £5 for the deluxe bouquet, what a disappointment. Half a dozen blooms were snapped at the stem, they looked fresh but resembled something from a petrol station forecourt in size and presentation. He also ordered a card with a simple message, the message was printed in tiny letters on a scrap of uneven paper and… Read Full Review

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“Non Delivery of Goods”

Written on: 30/01/2015 by DISGUSTED3 (1 review written)

Serenata flowers did not deliver the flowers I ordered for a special occasion. Their courier company is YODEL who do not have a good reputation. Over 48 hours later they are saying they have to investigate this further and are not prepared to compensate me until they have done this this which could take up to 48 hours. In the meantime I, the customer suffer. Any decent company would refund my money immediately while they investigate, as a gesture of goodwill. I shall never use this company… Read Full Review

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“Horrible”

Written on: 25/01/2015 by Fuller1966 (1 review written)

I sent the flowers for my wife for 9 year anniversary. They were left somewhere outside the building and so far she could't find it ... :( … Read Full Review

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“Awful flowers”

Written on: 23/01/2015 by klittlewood (1 review written)

I had some flowers delivered for my mum's birthday. I paid extra for more flowers and for it to be luxurious. I went to see her the day they were delivered and I was ashamed. I could have picked up a better bunch from a supermarket for less. They weren't cheap and it was a very small bunch for the money spent. On top of that half of them were dead, others were limp and I was just all round disappointed. The only plus was the quick response from their customer service and the quick refund… Read Full Review

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“money grabbers”

Written on: 22/01/2015 by Putnamuy325 (1 review written)

dreadful service. they knowingly took an order that couldn't be delivered. buyer beware… Read Full Review

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“Total disappointment”

Written on: 21/01/2015 by Daynastanley (1 review written)

Found a box of flowers dumped outside my front door, no name on the box but I guessed they were for me. Opened them to check - no card just a damp bit of paper with a message but no name. The flowers were very few and some heads were falling off. They looked frost damaged and droopy. There was a vase in the box so I arranged them as best I could but really they were not very attractive. My lovely husband had sent them, having ordered them online from his hospital bed. They made me cry- not with… Read Full Review

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“Cheaper than rival cause they do not deliver”

Written on: 20/01/2015 by CMORGAN12 (2 reviews written)

I ordered some £19.99 flowers for my Grandmas 95 birthday, for next day delivery. They use Yodel (a unreliable service anyway) to deliver. I was informed at 8.30pm that the flowers didn't arrive, courier couldn't find the location. The location is a well known nursing home with a 24 hour reception. There is no way the courier even attempted to deliver, the nursing home is sign posted, there's a big sign saying reception. The nursing home had been looking out all day for the flowers. Yet they… Read Full Review

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Cmorgan12's Response to CMORGAN12's Review

Written on: 20/01/2015

Received a refund after opening a paypal case.

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“Flowers arrived half dead”

Written on: 16/01/2015 by gjBryant310 (1 review written)

Flowers arrived in a half dead condition. Very inadequate customer service. Totally disorganised… Read Full Review

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“Disgraceful!”

Written on: 09/01/2015 by Cookego1978 (1 review written)

Ordered a next day delivery for a friend who was unwell. Received a message to say the flowers had left the building at 8.06am and were out for delivery. At 9.38pm got another message saying delivery had failed because the driver was out of time!!! The customer service contact on the website is unhelpful as it is automated and consists of two drop down boxes only offering a refund or a resend. I certainly didn't want the same flowers resent the following day after they had been thrown about in… Read Full Review

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“Terrible Service”

Written on: 09/01/2015 by Carter307 (1 review written)

The Serenata website is the most unfriendly site I have ever accessed in terms of customer support. If there is a problem with your booking, which there was with mine, you have absolutely no option to contact someone direct. The system is tortuous on a pc and impossible to access on a smartphone. When you click on the button to submit a report all you get is a blank screen, or directed to report a concern which takes you to the main page with no such option. As to delivery itself, I stated… Read Full Review

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“BEWARE”

Written on: 08/01/2015 by ladymandy (1 review written)

If you use the standard delivery service your flowers may not be delivered until 9pm. I ordered some for my sisters birthday yesterday to be delivered to her place of work, obviously the shop was closed by the time they arrived. I received a notification at midday to say they were on route and they tried to delivery them about 8pm, I dread to think what state they were in. I have no idea where they are and when they will be delivered… Read Full Review

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“Absolutely shocking service”

Written on: 06/01/2015

I ordered flowers from Serenata Flowers for my friend who has been very unwell. The order went in and I had a confirmation by text. I then had an email to say it couldn't be delivered on the stated day and I accepted the rescheduled date. On the morning of the delivery date I received an email to say that my order hadn't processed due to a 'technical issue' and my order was cancelled and card refunded (although this could take up to 5 days). They didn't contact me to keep my order, just… Read Full Review

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“Excellent service ”

Written on: 06/01/2015

Ordered flowers for my friends 21st birthday on the Monday evening, they had arrived by 3pm the next day. Fantastic delivery time, flowers were presented well. Would definately use this company again… Read Full Review

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“Flaws with the website and delivery, wish I shopped...”

Written on: 05/01/2015 by JessHam (1 review written)

I ordered my flowers from Serenata flowers last Monday and initially was impressed by the confirmation email telling me my tracking number so that monitor my delivery which i was informed was out for delivery on Tuesday. The flowers were a gift and I told the recipient to expect a delivery, I tracked the delivery and the message I got was they were out for delivery, They didn't arrive on Tuesday or Wednesday or Thursday (new years day)… Read Full Review

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“NEVER USE THIS SERVICE! Flowers were an insult!”

Written on: 03/01/2015 by HONESTJO123 (1 review written)

My Son sent me flowers through this company (SERANATAFLOWERS.COM). The scrawny bunch of flowers were not arranged in anyway and were of a standard too poor for a Petrol Station forecourt!!!!! The flowers were old and beginning to die with an ugly silver thing that was supposed to add interest. They were bashed about with broken stems and already shedding petals, the tips of the carnation petals were discoloured with age. They were wrapped in a poor looking brown paper/cellophane slip. The… Read Full Review

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“they ignore complaints”

Written on: 02/01/2015 by AidenThorpe157 (1 review written)

The flowers were dumped over a wall and into the garden of the recipient. I had asked that they be left with a neighbour if there was no reply as my friend was quite ill.I lodged a complaint but never recievd a reply. I followed up with a further complaint and nothing back… Read Full Review

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“they ignore complaints”

Written on: 02/01/2015 by AidenThorpe157 (1 review written)

The flowers were dumped over a wall and into the garden of the recipient. I had asked that they be left with a neighbour if there was no reply as my friend was quite ill.I lodged a complaint but never recievd a reply. I followed up with a further complaint and nothing back… Read Full Review

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“Terrible Service”

Written on: 01/01/2015 by Gerrybrown6 (1 review written)

I orders flowers on the 12th December to be delivered to my Brother-in-Law house in Scotland on the 29th December. They were for my sister who died last year. It would have been her birthday and I wanted my brother-in-law to take them to the place where we had laid her ashes. The order was confirmed on the 12th but unbelievably at 9.10pm on the 28th I received an email telling me that they would not be able to deliver the following day after all. Clearly far to late for me to order from… Read Full Review

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