Serenata Flowers, Reviews - www.serenataflowers.com

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“raspberry ripple basket of flowers”

Written on: 04/05/2014 by Cruze206 (1 review written)

I ordered the raspberry ripple basket of flowers as a surprise for a friend's 75th birthday. The flowers were delivered on the day requested and my friend was highly delighted with them. She says they are beautiful. I myself have not seen them. I can't fault the service I received from Serenata Flowers. A confirming email arrived immediately I had placed my order and then another one on the day the flowers were despatched to say they were on their way. I was able to track them and see that… Read Full Review

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“Really bad service ”

Written on: 25/04/2014 by McGregorwg93 (1 review written)

Disgusted with Serenata flowers. We have not had them four full days yet and most of them are dead. My partner said they looked like a supermarket bouquet. Serenata claim to do free delivery, but from the cheap look of the flowers, I would say £5.00 flowers & £15.00 delivery. Sent them e-mails with photographs but have not heard from them yet. Will never use them again… Read Full Review

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“Avoid avoid avoid!”

Written on: 12/04/2014 by StillOptimistic (2 reviews written)

I recently tried to order flowers for my friend's 30th birthday. The delivery was to be on Wednesday and I placed the order late on Monday night. The section where you input the delivery address did not have a place for additional instructions, so I emailed them first thing on Tuesday morning. I was told it was too late to amend the details and that if the delivery failed, they would not refund my money. I pointed out that there was plenty of time to add the additional information, but they… Read Full Review

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Unhappybilbos's Response to StillOptimistic's Review

Written on: 12/04/2014

Had a similar experience, sent flowers to my Dad in hospital. The hospital refused to take them. They refused to refund my money and wanted to charge me 50% extra to have them redelivered! There is no customer service.To all that are thinking of using them, go to a trusted company the AVOID

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“disappointing”

Written on: 04/04/2014 by csingh (1 review written)

I ordered flowers for my daughters 21st birthday. The flowers were delivered on time but were such a disappointment. They were nothing like the picture on the website and the basket was only half full. All there was were three pink roses and lots of foliage. The basket dwarfed the flowers and there were a couple of sticks in the basket for some strange reason. Badly disappointing for my daughter and very upsetting for me as it was supposed to be a thought to say how much I missed being with her… Read Full Review

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“Mother's Day surprise ”

Written on: 04/04/2014 by Gaelo4 (1 review written)

I sent these flowers to my daughter on behalf of her children for a surprise Mother's Day gift it was the flowers t with a balloon ,teddy and a box of chocolates and wat a beautiful surprise they were to she was over the moon with them .She sent me photos of them and I to were very impressed ty all at serenata will be idioms you again in the future x w covell… Read Full Review

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“NEVER AGAIN!”

Written on: 04/04/2014

Had these for Mothers day from my son. Very poor quality and had to throw some away. I contacted Serenata and sent pictures of them and they were totally indifferent. They eventually offered a 10% discount which I feel was an insult. I e mailed them to this affect and have had no reply back. These flowers are nothing like the fresh blooms you see in their advertisements and to be honest they are not fit for purpose. There level of customer care is appalling and I will never use this company… Read Full Review

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“Very disappointed”

Written on: 04/04/2014 by 260Hanna (1 review written)

My daughter decided to surprise me for Mother's Day with flowers being delivered by serenta , imagine my disappointment when the flowers were delivered in a carboard box and a day late , was suppose to be yesterday , the flowers them self looked wilted and not very many off them considering wat she paid for them ,I think this company should reimburse all there dissatisfied customers as a good will gesture as bad feedback won't sell no more flowers from a lot off customers I see on the reviews… Read Full Review

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“Unacceptable, cheap looking flowers”

Written on: 04/04/2014

I ordered flowers for mothers day, what a disappointment. They were really cheap bunch, which looked nothing like the pic on the website. I was so embarrassed when i went to visit my mum and saw them, complete disgrace, my mum thought i had ordered her cheap £5 flowers for mothers day. I won't be making this mistake again and will never use serenta again. Avoid at all cost!!… Read Full Review

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“Disgusting flower quality”

Written on: 04/04/2014 by 7Perry (1 review written)

The flowers received were half dead… Read Full Review

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“Taken the money, but no delivery.”

Written on: 03/04/2014 by JakobeRodgers49 (1 review written)

Flowers and a balloon should have been delivered on Monday, to a patient with 4 weeks to live. Seranata accepted my order, have taken my money and have said the hospital would not accept my delivery. They didn't phone me but sent an email telling me to provide an alternative address. They say there will be no refund, so they have taken my money without a delivery. Does anyone know what I can do? They are not responding to my emails now. DO NOT USE THEM … Read Full Review

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1Tamarack's Comment

Written on: 04/04/2014

I now have to eat my words, and say thank you! I DO always want to be fair but when things go wrong and you are left perplexed, what do you do?
I would now like to say that SERANATA flowers have totally resolved my problem and the flowers have now been successfully delivered to the patient.
I am sure they are lovely but I don't know yet!
MANY THANKS SERANATA!

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“Don't recommend!!!”

Written on: 03/04/2014 by Zoe246 (1 review written)

Disappointed I ordered on the 24th of March for a delivery to be made on Mother's Day I've received no email no nothing I've had the money taken out of my account! I can't even get hold of anyone to speak to as the numbers just ring and cut of. Very disappointed!… Read Full Review

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“Over two months late and dead on arrival!”

Written on: 02/04/2014 by CarinaTalmey (1 review written)

I was already disgusted with this company as they failed to deliver my order on 22nd January and didn't respond to my complaints until 30th March. However, my disgust has only increased after finally seeing the flowers which were delivered to my friend yesterday. Most of them were dead on arrival (and there weren't very many altogether anyway), and it looked more like a cheap bunch of flowers from a petrol station than what the picture suggests it should turn into. I will now do my utmost to… Read Full Review

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“Worlds Worst Bouquet|?”

Written on: 02/04/2014 by MandyMerts (1 review written)

My son paid with his own money and arranged for some flowers to be delivered to me for Mothers Day. What a wonderful thought! The flowers were delivered on time in a pristine box and sadly that is the only good thing I am able to say about our experience. With great excitement I opened the box to see the saddest bunch of flowers imaginable! On going on the website, the bouquet clearly contained everything it should contain (although I note in the photograph of the bouquet there was more… Read Full Review

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“Ordered on line with same day delivery promised and...”

Written on: 01/04/2014 by Yule1 (1 review written)

Ordered on line with same day delivery promised and confirmed online ready for Mother's Day Then a no show and only when I e-mailed on Sunday having spoken to a disappointed 80yr old mother I eventually got a reply that said they had failed to arrange a delivery with their associated florists but due to a computer glitch had failed to tell me on the day . Hopeless and no offer of help to make it right , typical non accountability and they don't really care for all their platitudes in the… Read Full Review

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“Stole my money, Refused to refund, Ignored all emails...”

Written on: 31/03/2014 by megaFoxtrot (1 review written)

Order 3 bunches of flowers, only one got delivered.... Refused to amend the order as soon as I processed the payment... refused to refund, ignored all messages.... resuming stole my money.... writing to watchdog and office of fair trading to complain.... as this matter wont end here. stay away from this site, will take your money as they did mine… Read Full Review

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“Flowers delivered”

Written on: 31/03/2014 by 9landseer (1 review written)

Delivery was on time. Outer packaging very good. Flowers were 80 % dead. Complaint made but I haven't had any response. Would not use company again as although a previous order was acceptable it wasn't anything special and not as good as others I've used… Read Full Review

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“Colleen75”

Written on: 31/03/2014 by PrinceAdams (1 review written)

Do NOT use this company. My daughter sent me Mother's Day flowers, some of which were were going brown on delivery and which are even worse today. I have attempted to contact them online but without success. As they were a gift it is difficult to say truthfully how bad they are to the sender and I think Serenata rely on this as well as making it difficult to contact them. It's impossible to speak to them,even on an 0870 number as they simply do not answer. I also noted that they require a… Read Full Review

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“Terrible, appalling and disappointing ”

Written on: 31/03/2014 by DeborahKemp171 (1 review written)

I have used this company twice and twice I have been completely let down by the condition of flowers. Ordered for mothers birthday and Mothering Sunday. At least 50% of flowers broken. Just left at the door laying down. I've seen so many other negative reviews. We can't all be wrong. Avoid avoid avoid, that's my advice. There is a good chance your special gift will be wilted, broken and brown. Serenata you should close down… Read Full Review

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“NEVER NEVER USE AGAIN”

Written on: 31/03/2014 by RayanReyes (1 review written)

ORDERED FLOWERS FOR MOTHERING SUNDAY - TO BE DELIVERED ON THE SATURDAY. FLOWERS DID NOT ARRIVE. IF I HADN'T EMAILED WOULD NOT HAVE KNOWN THEY WERE NOT GOING TO BE DELIVERED TILL THE MONDAY. CANCELLED ORDER AND ASKED FOR REFUND. NO REAL APOLOGY AND I DIDN'T FEEL THEY WERE TOO CONCERNED ABOUT LETTING ME DOWN. VERY POOR LEVEL OF CUSTOMER CARE. DO NOT ORDER FROM THESE PEOPLE ESPECIALLY AT A BUSY TIME OF YEAR… Read Full Review

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“Condition of flowers on arrival”

Written on: 31/03/2014 by Callumr1990 (1 review written)

Lovely flowers but courier needs to treat them with greater care. 11 little flowers and buds were broken with a couple more 'dangling'! How disappointing!… Read Full Review

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