Serenata Flowers, Reviews - www.serenataflowers.com

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“Delivery MIA 2/2 -- Cannot follow special instructions”

Written on: 26/02/2015 by NI-AS (1 review written)

My order was MIA and, as my recipient was leaving the country in a few days it was useless to do an immediate resend, so I opted for Valentine's Day. I asked through customer service that the courier PLEASE not leave the flowers unattended outside as I suspected they might have done the first time (my recipient lives above a storefront, so there is really no safe place to leave them besides the pavement). However, they apparently ignored these instructions. The second time I didn't even… Read Full Review

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“Avoid at all costs”

Written on: 19/02/2015 by Duppyman (1 review written)

Nkt only did same day delivery fail to materialise, despite promising they would the flowers didn't arrive the next day either. Sham of a company that clearly over promises and under delivers… Read Full Review

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“Absolute Disgrace”

Written on: 19/02/2015 by KarissaParsons27 (1 review written)

The Serenata Flowers we received were an absolute rip-off. The flowers comprised 3 yellow roses, heads bent over; 2No irises, one with broken head; 3No Hyacinths, one broken head - and 2No stems of small white flowers. Although plunged straight into water, they never recovered. Whatever the price, the quality should be assured!… Read Full Review

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“Poor”

Written on: 18/02/2015 by Lyon451 (1 review written)

Ordered a month in advance. Received an email on the day at 6pm having stayed in all day to state that they messed up. Very very poor… Read Full Review

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“DID NOT DELIVER”

Written on: 15/02/2015 by Seanph (1 review written)

I ordered a dozen red roses for my fiancée, our first Valentine's Day as an engaged couple. They never delivered them. At all. Took my money and delivered NO FLOWERS. I ordered them days in advance. What a joke of a company. Avoid at all costs… Read Full Review

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“terrible”

Written on: 15/02/2015 by CantuItaliansk103 (1 review written)

Delivery was quick but flowers never blossom bought the strawberry sundae had it to delivered to my mum flowers were dead within 3 days and looked alwful definately not worth the money i paid for them! Wont be using serenta flowers again… Read Full Review

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“BUNCH OF DEAD WEEDS”

Written on: 12/02/2015 by LesleyEdwards11 (1 review written)

My daughter sent me a bunch of what she was told would be lillies my favourite flowers to cheer me up after having major surgery. The flowers were ordered to arrive yesterday, instead they arrived this afternoon, the box was ripped and dented and there was no water in the flowers. The flowers were far from being lillies and looked like a bunch of dead weeds. Certainly not a good quality or service from this company. I felt sorry for my daughter who ended in tears when I called her as she is a… Read Full Review

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“My mums flowers left on doorstep or were they!”

Written on: 11/02/2015 by Unhappyfkncuster (1 review written)

The most disgusting service I have ever encountered... Ordered flowers for my mums birthday, she has been my rock for the last 5 years and I wanted her to open the door to the deluxe flowers that I had ordered for her.... Was sent a text saying flowers had left the depot and were enroute.... Received another text to say flowers have been left securely at the front of the property.... How that can be secure I don't know, but living in a very nice area I wasn't too concerned... Decided to send… Read Full Review

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“MIXED UP A GET WELL SOON FOR SORRY FOR YOUR LOSS”

Written on: 11/02/2015 by Steph123 (1 review written)

My Auntie was diagnosed with cancer yesterday, I ordered some flowers and a card to be sent to her to cheer her up. The card I ordered was a "Get Well Soon" today she receives the flowers which are in good condition but to my horror and disgust they sent her a card saying "Sorry For Your Loss" with a picture of clouds and sky on. I am really appalled by this situation, it is completely insensitive, they would only offer a refund, I wanted them to provide her some sort of compensation for the… Read Full Review

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“serenata flowers”

Written on: 10/02/2015 by Butler157 (1 review written)

Worst experiance never saw the flowers, I try to contact them on the day no answer ring,ring and cut out, does not have an answering michine. DO NOT ORDER UNLESS YOU WANNA SPOIL YOUR VALENTINE DAY!! … Read Full Review

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“Disgusting”

Written on: 06/02/2015 by Marlon1992 (1 review written)

I had ordered flowers fot our anniversary two days ahead. On the D-Day, I kept on getting 'status updates' on the delivery which NEVER HAPPENED'. I even have a delivery notification for the UNDELIVERED flowers! These guys are untrustworthy! Dont trust them!… Read Full Review

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“lovely flowers well packaged”

Written on: 04/02/2015 by Bowenoi425 (1 review written)

Lovely surprise on my birthday from my grand_daughter. Colours were very good nice delivery man thankyou… Read Full Review

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“"Deluxe" ”

Written on: 01/02/2015 by Deja481 (1 review written)

My son purchased flowers online for his girlfriend. i received the delivery and alarm bells started ringing when the box was so light it felt empty. He had upgraded paying an additional £5 for the deluxe bouquet, what a disappointment. Half a dozen blooms were snapped at the stem, they looked fresh but resembled something from a petrol station forecourt in size and presentation. He also ordered a card with a simple message, the message was printed in tiny letters on a scrap of uneven paper and… Read Full Review

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“Non Delivery of Goods”

Written on: 30/01/2015 by DISGUSTED3 (1 review written)

Serenata flowers did not deliver the flowers I ordered for a special occasion. Their courier company is YODEL who do not have a good reputation. Over 48 hours later they are saying they have to investigate this further and are not prepared to compensate me until they have done this this which could take up to 48 hours. In the meantime I, the customer suffer. Any decent company would refund my money immediately while they investigate, as a gesture of goodwill. I shall never use this company… Read Full Review

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“Horrible”

Written on: 25/01/2015 by Fuller1966 (1 review written)

I sent the flowers for my wife for 9 year anniversary. They were left somewhere outside the building and so far she could't find it ... :( … Read Full Review

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“Awful flowers”

Written on: 23/01/2015 by klittlewood (1 review written)

I had some flowers delivered for my mum's birthday. I paid extra for more flowers and for it to be luxurious. I went to see her the day they were delivered and I was ashamed. I could have picked up a better bunch from a supermarket for less. They weren't cheap and it was a very small bunch for the money spent. On top of that half of them were dead, others were limp and I was just all round disappointed. The only plus was the quick response from their customer service and the quick refund… Read Full Review

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“money grabbers”

Written on: 22/01/2015 by Putnamuy325 (1 review written)

dreadful service. they knowingly took an order that couldn't be delivered. buyer beware… Read Full Review

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“Total disappointment”

Written on: 21/01/2015 by Daynastanley (1 review written)

Found a box of flowers dumped outside my front door, no name on the box but I guessed they were for me. Opened them to check - no card just a damp bit of paper with a message but no name. The flowers were very few and some heads were falling off. They looked frost damaged and droopy. There was a vase in the box so I arranged them as best I could but really they were not very attractive. My lovely husband had sent them, having ordered them online from his hospital bed. They made me cry- not with… Read Full Review

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“Cheaper than rival cause they do not deliver”

Written on: 20/01/2015 by CMORGAN12 (2 reviews written)

I ordered some £19.99 flowers for my Grandmas 95 birthday, for next day delivery. They use Yodel (a unreliable service anyway) to deliver. I was informed at 8.30pm that the flowers didn't arrive, courier couldn't find the location. The location is a well known nursing home with a 24 hour reception. There is no way the courier even attempted to deliver, the nursing home is sign posted, there's a big sign saying reception. The nursing home had been looking out all day for the flowers. Yet they… Read Full Review

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Cmorgan12's Response to CMORGAN12's Review

Written on: 20/01/2015

Received a refund after opening a paypal case.

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“Flowers arrived half dead”

Written on: 16/01/2015 by gjBryant310 (1 review written)

Flowers arrived in a half dead condition. Very inadequate customer service. Totally disorganised… Read Full Review

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