Serenata Flowers, Reviews - www.serenataflowers.com

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“Very bad customer service AVOID”

Written on: 19/03/2016 by bpStanley188 (1 review written)

Flowers ordered for a birthday well in advance. They arrived on time, but were not as advertised on the website - some substitutions and some missing flowers. I didn't get what I paid for. I contacted customer service (only possible via emai, there is NO phone number) and they were completely dissmissive and unhelpful. Looking at other reviews, I can see this is a common issue. I'd definitely never use them in the future. I think it's better to phone a local florist and order directly… Read Full Review

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“AVOID LIKE THE PLAGUE!”

Written on: 07/03/2016 by gillybabes_98 (6 reviews written)

I ordered the ocean Whisper Bouquet online on the 3rd of March for delivery the 4th March, Ive ordered from Serenata previously and the recipients were pleased with the flowers i sent so I thought Id use them again, however i placed my order in plenty time so I wasn't caught in the rush for Mothers Day, it stated that they would be delivered on the 4th March anytime from 8am to 8pm, this didn't happen,no flowers arrived, on the 5th March I contacted my mum to see if anything had been delivered… Read Full Review

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“mothers day disappointed”

Written on: 07/03/2016 by reymax (2 reviews written)

I usually use another site but strayed onto Serenata. Big mistake. On the positive they were delivered on the day but the flowers were no better than garage flowers and an embarrassment as they looked absolutely nothing like the amount I paid. I paid £38 and received approximately £5 worth of actual flowers. Never again back to the other company who have done so well… Read Full Review

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“Unreliable ”

Written on: 06/03/2016 by Monkeybirdy (1 review written)

Checked the tracking which said delivered but recipient hasn't received any flowers. Poor service… Read Full Review

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“Thanks Serenata”

Written on: 05/03/2016 by Fioninha (1 review written)

Sent a bouquet to my Mum for Mother's Day. She was over the moon, lots of stems, beautiful vibrant flowers in stunning colours. Very reasonable price and free delivery. Was texted progress every step of the way. Fantastic service will be back and would highly recommend. Thanks Serenata for making my Mum's Mother's Day… Read Full Review

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“badly damaged packageing unable to contact serenata ”

Written on: 20/02/2016 by pheaney4 (1 review written)

I was unable to change delivery date which i had made a mistake with. I EMAILED TO NO AVAIL TRYED TO PHONE .NONE. WHEN PACKAGE ARRIVED THE BOX WAS SPLIT DOWN ONE SIDE/TOP OF BOX BADLY DAMAGED… Read Full Review

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Gillybabes_98's Response to pheaney4's Review

Written on: 07/03/2016

get them on Facebook under serenata flowers they will answer on messenger on Facebook on saying that they are really rude

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“Flowers didn't arrive on Valentine's ”

Written on: 18/02/2016 by jtBauer1992 (1 review written)

My boyfriend ordered me a bouquet for Valentine's Day as a surprise but had to spoil the surprise by showing me an email from them saying they had sent my flowers to the wrong place. They still haven't arrived a day later and he was left feeling deflated. Would never trust them to order for an occasion again… Read Full Review

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“Don't order through them!!! Awful customer service!!!”

Written on: 17/12/2015 by ajBlake41 (1 review written)

Awful!!! Disgusting customer service !! You can only get hold of them through entail... All the phone numbers are fake! First time I'd used them was great! No problem... Used them again to the same address.... The recipient was not happy as they didn't look fresh and some of the flowers were bit ruined through transit... Got back to them and they didn't do anything!! Not even discount for next time !! Forgot about them for a year and they email and thought I'd try one more time... To the same… Read Full Review

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“Non delivery of Funeral Flowers”

Written on: 02/11/2015 by ACSS (1 review written)

The funeral of my only sister was on October 26. I started looking for flowers for her on October 20th and chose Flamingo Diva becuse she looked amazing in a lilac coat and dress and the orange flowers portrayed her zest for life. I placed the order on Thursday 22 October. The website was difficult for me to navigate because for them to be at the florists between 9 and 12.00 on the Monday I was to choose a delivery time which it said that I had to pay for to ensure delivery. Some slots were… Read Full Review

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“Funeral Flowers”

Written on: 29/10/2015 by ACSS (1 review written)

I ordered Flamingo Diva on October 22 for my only sister's funeral on Monday October 26. It was a beautiful mix of lilac and orange. Colours that my sister would have loved and looked good in. It took me 3 days to choose the flowers. It had to be at the Funeral Director's before 12.30 on the day of the funeral Monday 26th. They accepted my order and I paid in full using discount code. I remember struggling with the delivery times box. Never did it say that we cannot do timed deliveries on… Read Full Review

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“Ocean Whisper arrangement”

Written on: 25/10/2015

We ordered the largest size of the Ocean Whisper arrangement. I suppose that due to the time of year, or availability 2 out of the 7 types of flowers were not present in the arrangement. It really diminished the overall beauty of the arrangement, and changed the color scheme. Since the recipient probably did not see the photo on the website of how it was supposed to look, she probably thought the flowers were lovely. It was just disappointing for us because we feel it was less beautiful by… Read Full Review

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“Flower box left at front door,beautiful bouquet spoilt ”

Written on: 24/10/2015

Wed.21st Oct.@ 22 00.Phone call from brother-in- law to ask if flowers to my sick wife had arrived.Box found on doorstep. We had been in all day-obviously- and at no time were the bell or knocker used. The instructions for care were followed exactly. The flowers at this stage looked stressed. Today 24th Oct. @14 00 the roses are fading and turning brown,all the gerberas are dead, the sea holly and tall, small headed mauve flowers are alive.They have all been kept in a cool place. The… Read Full Review

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“Flowers shabby”

Written on: 24/10/2015 by AmariGlover296 (1 review written)

Flowers arrived on monday 19/octin a shabby open box which labeled Saturday 17/oct dispatched! Flowers looked like they been crushed. I'm so disappointed n disgusted !… Read Full Review

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“Never again”

Written on: 23/10/2015 by LH62 (1 review written)

I ordered flowers for my mothers 80th birthday, 4 days before I wanted them delivering. I phoned my mother on her birthday and asked if they had been delivered, she said no. I could not get any information from the tracking service and trying to find a phone number to contact them was impossible. They did not arrive on her birthday. I emailed the company and this was the only way to contact them, who said it was the delivery company. They arrived the following day. The driver said they had… Read Full Review

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“Flowers NOT delivered for PARENTS' ANNIVERSARY. DO NOT...”

Written on: 08/10/2015

I ordered the flowers to be sent for my parents' wedding anniversary. I specified that, if they were not home, the delivery should be left on the doorstep. However, I received a "delivery failed" notification... Unless the delivery driver did not know what a doorstep was, I cannot fathom why this happened! The company is incompetent. Drooping flowers left for over 24 hours in a box, delivered the day after such a special occasion is far from the service I expected. Please spend your money… Read Full Review

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“Disgusting Service.”

Written on: 09/09/2015 by Hays10 (1 review written)

I ordered flowers for my goddaughters Pearl Wedding Anniversary 7th September 2015. They never arrived . Received an email from Serenata saying they were delivered at 7.09pm and left in the front porch, I then received a mobile text saying they had been delivered at 8.31pm, All a BIG LIE. The house has a security camera and there were no deliveries filmed that day. I find their response despicable, they couldn't care less. They ruined something special. What a dishonest way to deal with… Read Full Review

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“RUBBISH DELIVERY DON'T DELIVER ON TIME OR ON REQUIRED DAY”

Written on: 24/08/2015 by bananapie (1 review written)

I ordered these flowers for my Aunties 80th Birthday. I ordered them in advance thinking they would arrive on time. How wrong was I. I checked the tracker which kept saying out for delivery ( which I later found out they wasn't) there's no telephone number to call just an email address which is annoying. I sent them an email to ask for fresh flowers as the original ones would be dead by the time they arrived. I got an email saying there being chauffer driven to my Auntie (didn't realise Yodel… Read Full Review

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“Wrong day wrong flowers”

Written on: 24/08/2015 by stusutcliffe (1 review written)

Ordered 12 red roses online for next day delivery. Flowers were meant to arrive on Sunday for my partners birthday. They did not arrive until Monday and when they did they were not red roses they were a mix of other flowers. I have ordered before for my mum and the flowers were of poor quality, when my mum complained on my behalf they did send out a new bunch. Having had 2 bad experiences now i will be taking my business elsewhere… Read Full Review

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“Miss Elizabeth Bennett bouquet: expensive and...”

Written on: 02/08/2015 by 498Carey (1 review written)

Miss Elizabeth Bennett bouquet did not present as being worth the price charged. Also the delivery box was damp and literature wet. The flowers did not give the appearance of being fresh. Very disappointing birthday gift… Read Full Review

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“Unlawful Trespassing!”

Written on: 21/07/2015 by Angelica97 (1 review written)

Thank you bouquet ordered. YODEL delivery person jumped over bolted security gate and left it so the guard dogs go to it first. Serenata arranged a redelivery. Clear delivery instructions left so future trespassing did not take place… Read Full Review

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