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Written on: 05/06/2008 by rufflegshc (1 review written)
Ordered a brown leather corner suite it was delivered late and it was 2 left hand pieces not a left corner and right piece. (was stuck with this for 3 weeks.) left messages every day for manager to ring (i am still waiting) they turned up 2 weeks later with the back of a suite wrong again. was advised on the sat nothing they could do as the warehouse wasnt open until Monday, got a call on the monday to say they will deliver the right piece of unit on the following Saturday this will be one… Read Full Review
Written on: 04/06/2008 by rogerhigman (1 review written)
If I would have known how long I had to wait for my goods to be delivered I would not have bought them from there, I felt the service I got (if you can call it that) was disgusting. I could not get through to head office whenever I tried and when I left a message no one contacted me back. I will never go there again and I will make sure none of my friends and family do either… Read Full Review
Written on: 30/04/2008 by cainey1959 (1 review written)
On boxing day I order a suite for £2,000 plus insurance of £250. We paid our deposit with the balance to be paid when the suite arrived at the depot. This was going to take approximately 14 weeks.
Upon checking my insurance I found that the additional policy that I was to purchase from land of leather was duplicated. I telephone the branch - Truro to cancel the policy. The manager promptly telephone me back to inform that I had to return a leather kit that was given as a gift or pay £45… Read Full Review
Written on: 20/04/2008 by dawnlouisepowell (1 review written)
I do not recommend anything from Land of Leather. I feel I was miss sold the insurance policies telling you that you are covered for every eventuality then when something went wrong they didn't want to know. The comment from the Insurance Company I had was "we cant be held responsible for quality of products sold or mis selling of policies that is the responsibility of Lane of Leather" that says it all doesnt it.
I have reported to Trading Standards… Read Full Review
Written on: 29/03/2008 by harvey02 (1 review written)
Bought a suite from the land of leather after a couple of months it faded and started to crack. Phoned the land of leather they sent someone out to look at it i waited for the report to be sent back and they said we can have a replacement.went back choose a new one in the sale they said right we'll write to you with the deliverary details .After a week no letter phoned them up again .We are just waiting for an email from headoffice to authorise it and you will get your suite.Two weeks later… Read Full Review
Written on: 27/02/2008 by ZIGERZ241 (1 review written)
I've just been let down completely by Land Of Leather, on the day of delivery the driver phoned us and told us that our sofa had been damaged and was not fit for use, we had already sold our sofa, redecorated and reconfigured the lounge for it to fit. I contacted land of leather and they have stopped selling our suite and will not now be supplying us this sofa and they sell nothing of any resemblance. No sorries just tough.
… Read Full Review
Written on: 20/02/2008
So angry with myself that I bought sofa from here... still has not arrived, rude customer care, no help, rude e-mails....ggrrre… Read Full Review
Written on: 13/01/2008 by fpj1971 (1 review written)
I purchased a 3 2 sofa deal from Land of Leather Belfast on 30th Dec. 07. I had spent the whole Sunday afternoon wandering around various Belfast furniture shops with my mother while she found something she wanted. Eventually we returned back to Land of Leather as my mother had eventually made up her mind and went back to one of the first sofas she seen - it was in stock and her other choice had a delivery time of 12-14 weeks. (typical woman, but that is another story !)
I duly paid the… Read Full Review
Written on: 11/01/2008 by AnnRobert (1 review written)
The delivery driver arrived on the day we were told, and even helped move our old suite into our garage,a fantastic service and the driver should be awarded for this service. brilliant!!… Read Full Review
Written on: 31/12/2007
There was a lack of interest from sales personnel at Land of Leather, and no flexibility in being able to source other layouts of corner suites ie left or right handed, and I received no communication of what I might be looking for or what price or when… Read Full Review
Written on: 28/12/2007 by teenz (1 review written)
The service I received from Land of Leather was rubbish. I have still not received the product. There was a delivery charge of £69 plus an extra charge of £80 if the sofa did not fit in the doorway and had to be dismantled. Many calls and visits were made to the store, but we still got not further, as staff were not in, or were too busy to talk. We paid a deposit of £500, and the overall price of sofa was £1500, but we have received no information of when the sofa is coming since it is now past… Read Full Review
Written on: 13/12/2007
I ordered a 3 piece sofa last sept 06 on my wife's 50th birthday and after 2 defective replacement of same type changed to another one which also 2 replacements later this year by end of October 07 finally decided to have the money back! It was finally settled end of November 07 after chasing it up .. The whole saga was an experience as 4 sofa's and 5 managers + staff changes and a numerous trips to store and calls on regular basis i never want to see this store ever… Read Full Review
Written on: 09/12/2007 by GEORGE SANDEMAN (1 review written)
I am writing to warn people not to do business with the Dundee store unless they want along wait from unhelpfull staff I have been waiting 18 weeks on my suite delivery was quoted 12-16 weeks. Staff fobbed me off saying it was stuck in container in Belfast and could not give me any more information about delivery. Got the feeling could not care less shop here if you like to take a risk. Would not recommend to a friend… Read Full Review
Written on: 29/11/2007 by takeon (1 review written)
When I had to have a repair at Land of Leather, they suggested it was due to wear and tear and under manufacture guarantee they will not do nothing about it, but they were very quick to make a sale… Read Full Review
Written on: 21/10/2007 by chrisyuk (45 reviews written)
I looked at a sofa at Land of Leather, and I was told it wasn't in the country yet, and I put off to another with quicker delivery. I went away to think, and went back and got told the quicker delivery item wasn't in the country yet by a different salesman… Read Full Review
Written on: 21/09/2007 by dawnlouise68 (1 review written)
I purchased a Land of Leather Sofa which started to peel. I also purchased the platinum cover at £200, and I was told that it don't cover peeling. I did some research with a leather manufacturer who advises that leather won't peel if it has been dipped properly and is of good quality. Once I had purchased my sofa, any problems afterwards, Land of Leather didn't want to know. I won't be using them again! I would rather give my money, however much it may be, to a company that will give good… Read Full Review
Written on: 27/08/2007 by SimonRichardson (1 review written)
I purchased a leather suite from Land of Leather for nearly £1000 just six months ago - my partner and I loved the design and decided to splash out.
The sofa was delivered twelve weeks later, and the delivery people were unfriendly and did not unpack the sofa or take away the packaging. I signed for the sofa and the delivery men took their £69 delivery charge in cash.
To our horror the leather panels were creased, and the stitching was of poor quality - it looks like a small child did it… Read Full Review
Written on: 12/01/2007 by bergebabe (2 reviews written)
I bought a sofa from Land of Leather two years ago. We bought an ex display model for £1400, and it was delivered pretty quickly. I'd like to say at this stage that the sofa is OK - what you would expect for the price.
However, the price is not so clear. As mentioned above, the sofa's were £1400. We took them up on the offer of a year off before payments and saved the money to pay them back. However, we missed the deadline to pay them - and a week late they wouldn't accept our £1400, as it… Read Full Review
Written on: 02/12/2006 by Mathawkins (1 review written)
When we originally purchased the suite everything went fine. We arranged delivery within the allotted timescale, so I took a full day off work to wait for the suite, as we were told delivery would be between 8am and 6pm (which annoyed me to start with, as I work for a delivery company, and we can always provide rough times for deliveries, usually within the hour). I waited all day until I received a phone call at 6:30pm stating that delivery would now be in the morning because the driver had… Read Full Review
Written on: 13/10/2006 by TF56000 (1 review written)
Cosmetically these suites look great, Unfortunately they are very poorly manufactured and made from poor materials, only visible when the Land of Leather repair man takes the lining off the bottom to reinforce the paper thin wood and cracked frames… Read Full Review
As rated by real users
" Professional and efficient " Read More
" Customer Service? Non existent " Read More
" I am really happy with my purchases. The only thing was I was not ... " Read More
" Excellent service in shops " Read More
" Charged twice for the same item " Read More