I booked through Zest for the first time earlier this month because the competitive price included a free additional driver. However on collection at Salzburg airport I was charged for it. I have emailed Zest several times but am told my contract is with the rental company and not a matter for them. Whilst this may be legally correct, it is appalling customer service and I am staggered Zest did not credit me immediately. Zest continues to advertise free additional drivers which in my view is seriously misleading. Zest should seriously consider whether this aspect of its offering should be removed.

This is not a serious company. I paid in advance the full value of the rental, summer high season in Italy, to avoid potential issues, to have my car available. It was a 2,500 usd fee. We simply picked the standard hour to have our car available (12pm) and when we arrived there the car had been let go at 1pm, and they are not refunding me. I had to search for and pay double this value for another car, which was almost inpossible. And Zest still says it was my fault because we did not arrive at 12pm and that I should have paid attention to the fine print. Do not be fooled by this company they are not serious and they are not the company renting the vehicles. My vacations were seriously disrupted and I took a loss of 3000 euro because of them. Date of experience: July 19, 2023

I did asked for rental agreement 6 weeks ago. I need that for the insurance people to look in to my claim. I paid for extra insurance to avoid unnecessary cost in case car get scratched or dented . I spoke with zest so many times and they still telling my to wait because they waiting for paperwork from Portugal Car4fun or something like that. I paid 350 euros for damage but despite that I paid extra for insurance they don’t care and keep sending me off. I would not recommend this car hire company. Just waisted so much of my time trying to contact them. I get no updates or nothing it is just ridiculous for customer to be treated like this. So do yourself a favour and find another provider.

Useless!!! Booking made, paid up front and included the insurance. Picked up car, no problem. 4 days later a bill for over £300 whereby Budget had charged us again for the hire car. At the airport they asked us to sign something, without explaining what it was, we then paid for the car again, plus the hideous insurance amounts, paid 90 euros for Fuel??? We didn't know any of this until we got a pdf of the bill on email, they didn't give us a paper copy so couldn't contest. Zest will not step in to query why the amount we prepaid to them did not cover the cost of the car. So they just took our money and washed their hands with us. Basically, joker outfit, take your money on their website which doesn't go to the actual car hire company. Save your money and go direct. Worst experience of car hire ever! And that says a lot as we do this a lot, cannot believe we have been treated like this. Shame on you.

We have used this company for 9 years without any problem and would not use any other. I recently booked car hire in Fuerteventura to collect and return from the airport then realised we could have collected it from our resort. I expected to be charged a fee for altering the booking but no. I'm sure most companies would have done so. The only problems we have ever had when collecting our vehicles have been with the local hire companies who have tried to pressurise us in to paying for extras such as their insurance when we had already paid top up insurance, trying to charge extra for a driver over an age limit when Zest cover up to 84 years of age and a company who said we would have to pay to cover breakdown of THEIR vehicle!! Don't be put off by the few bad reviews, we think they do a great job!.

We booked with Zest as their fee, whilst slightly higher than other options, included an additional driver as standard. When we arrived to collect our vehicle the local operator refused to honour this agreement unless we paid an additional fee, despite us having the full paperwork with us and showing them where it clearly stated "one additional driver free of charge". When we got back home, Zest refused to accept any responsibility, refused to refund us any of the money we'd paid and sent us a rude email to boot. Shocking.

We booked car easily on Zest website and cad was at our hotel as requested at 10am next day. Local rental company (Portugal) were utterly efficient and clear about local tolls etc. We were able just to leave keys at reception at the end of the rental period. BEST car hire ever at home or abroad. Zest were recommended to us by a family member. Will always use them in future. Thank you Zest for making it cheap and easy!!!!

I've used Zest car rental for the past few years and always found them to be the best price and service.

In short . I big surprise to have such a great service. After many hires this is probably the best and most reasonably priced hire I have ever had. The car was very new although not the model I expected. I will definitely use them again.

Very pleased with their service. Was upgraded to a 7 seater at arrival at YYZ pearson. Would definitely recommend to anyone looking to rent a reliable vehicle.

Staff spoke very good English and we were dealt with quickly. Thank goodness the new Zest has changed the fuel policy from returning the vehicle empty to returning it with the same amount of fuel, it was so unfair expecting customers to run on fresh air. The only other car hire near the border in La Linea is collection from the under ground car park but for ease would recommend Zest. Unsure why the deposit has now gone up from 300 euros to 600 euros, they must have had a few dodgy drivers!

I have used ZEST Car Rental for many years now and they have never disappointed me. Their service is superb and their rental partners(Spain & Portugal) have provided me always quality vehicles. It is great that their insurances cover everything which gives you peace of mind. I can only recommend them for customer service, ease of use of their website and the high quality cars I have been provided. Their prices are also very competitive which is a good benefit. I don't have anything negative to mention about this company, so far my holidays have been relaxing with some help of ZEST Car Rental. Keep up the good work!

we have been using this company for several years and find their service excellent. 1. we can get insurance cover for every eventuality - a must in those out of the way places where road conditions can be less than good. 2. highly competitive prices with good choice of car models. 3. deliver and collect vehicle to and from the hotel which saves trying to find your hotel driving on the wrong side of the road in the dark on narrow twisty roads on arrival. 4. staff always friendly helpful and calm

We hired a car for 6 weeks in Spain, fantastic value and no pushy salespeople trying to sell you expensive extra insurance when you collect the car.

Very pleased with service, prompt delivery of car, car in excellent condition with full tank of petrol. Prompt return service. Would highly recommend