On The Beach Holidays Reviews - www.onthebeach.co.uk

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“OTB - ABTA registered but companies they use might not be”

Written on: 14/02/2013 by ScottG1976 (1 review written)

We had to complain to On The Beach regarding our hotel. They said they would need to check with the 3rd party company Eurorooms that they booked through. When we booked the On The Beach website described our hotel as "This big modern hotel". Eurorooms stated their web site didn't so hotel wasn't mis-sold. After several months of emailing and sending letters I finally went to ABTA. ABTA have said that while On The Beach are ABTA registered, Eurorooms are not so there is nothing they can do. I… Read Full Review

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Onthebeachltd's Response to ScottG1976's Review

Written on: 15/02/2013

Hi Scott,

I'm sorry that you've had reason to complain about your hotel.

If you can send a message through 'Manage your booking' on our website, I can look into this to ensure we've covered everything possible.

What you've been advised is correct in that we would need to refer your complaint to the hotel, however I want to ensure that you've had a response from them and also that we're describing the hotel correctly on our site.

Nikki

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Scottg1976's reply to Onthebeachltd's Comment

Written on: 17/02/2013

Hi Nikki,

I've had 3 different dialogues through your website and sent 2 letters and all that happens is you refer them to hotel or Eurorooms. They then reply that they have no record of complaints, even although I did complain whilst at hotel, so they will not do anything.

OTB have now changed your website to this cheap and cheerful hotel but this doesn't help me 6 months after I've returned.

Scott

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Onthebeachltd's reply to Scottg1976's Comment

Written on: 18/02/2013

Hi Scott,

I (as the customer service manager) would like to look into this further as I’m concerned about your last comment. Whilst we are the agent I’m concerned about the fact that the description has now been changed but this hasn’t been resolved for you. I understand that you’ve sent us several messages but from the details on here I’m unable to locate them to contact you.

Could you either call before 5pm today and ask for me, or send a message via MYB referencing that we’ve discussed this.

Thanks

Nikki

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Scottg1976's reply to Onthebeachltd's Comment

Written on: 18/02/2013

Hi Nikki,

I had already requested this earlier today (18th). I've sent another message to ask again.

If you check my earlier messages I've put some photos on your website showing the state of my room and diggers at work etc.

regards
Scott

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“appalling ”

Written on: 11/02/2013

i would never book On The Beach ever again, we have had nothing but trouble from them. First off they dont update there website so the flights look cheap and available, you would then book and they would call you to advise of new price or they are no longer available. Unfortunately as one of our party had there flight confirmed she was then left with a flight and the rest of us were not on!! they would not change the date for our party and then said it would cost £100 to change. That was… Read Full Review

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“APPALLING COMPANY - AVOID ONTHEBEACH!!!!!”

Written on: 08/02/2013

My family (a party of 6 adults 4 children) attempted to book a 5* all inclusive holiday in Lanzarote for October 2013 with this company. After 4 days of hell, we decided to book through Thomas Cook. DAY 1 (Sunday): Chose onthebeach as the prices seemed highly competitive. At first the booking seemed very straight forward and I was advised to await confirmation email. So far so good. DAY 2 (My father received a phone call advising our accomodation was no longer available. My dad asked if… Read Full Review

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“MONEY MONEY MONEY”

Written on: 08/02/2013

First and last time.... I really don't like these corporations where money is everything, full with policies which only goes one way. Never again. If you have no problems, it even can seem nice... But do not have any problem... They are a corporation, do you really expect any merci from them, if you have a problem???? silly you!!!! sort yourself out, they have your money... so why bother???… Read Full Review

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“We have just booked a holiday with On the...”

Written on: 08/02/2013

We have just booked a holiday with On the Beach! Please note they do NOT put BAGGAGE in the flight price and you will not have an option to select baggage before you book! They then send you a confirmation telling you you have 0 baggage allowance and to add baggage you must pay an additional £30 admin fee! Subsequentl our flights have now gone up £200! On top of this they add a 1.95% surcharge for Debit Card transactions. For us this came to £70. I would think that such calculations are… Read Full Review

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“Easy to use”

Written on: 24/01/2013 by SandAJ (1 review written)

On the Beach provide an easy holiday booking service. You can book the flights that you want, at a reasonable price and then choose the accommodation. It was easy to select the dates we wanted and that was that! The accommodation was good and onthebeach had a simple 'manage your bookings' page. No problem! I think I will use them again. They are travel agents and that is the job they do!… Read Full Review

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“first class service”

Written on: 24/01/2013 by tamthetum (1 review written)

on the beach gave the service you would expect but very rarely receive everything asked for was supplied i was very happy and would use this company again… Read Full Review

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“Perfect”

Written on: 24/01/2013 by paulcoulson (1 review written)

Great customer service and excellent value. One of our extras was no longer available from the provider but On The Beach told us straight away and obtained a higher grade extra from the same provider. All the bookings were in place and we had a great holiday… Read Full Review

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“Would happily recommend”

Written on: 24/01/2013

We (family of 3) have booked 10 holidays with On The Beach and have been very happy with the prices and the flexibility available. We have been able to travel for as many days as required and book hotel stays for as long as we wanted where some companies only offer multiples of a week etc. In all the years (since 2007) we have been using On The Beach, we have only ever had one alteration to our itinerary which was last year prior to our holiday in Corfu. Our accomodation was unavailable and… Read Full Review

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“Perfect holiday”

Written on: 24/01/2013 by pjohng (2 reviews written)

Flights, transfers, hotel all spot on. Hotel was one, if not the best we have ever stayed at and we have traveled the world. It really makes a holiday when all the parts come together and they certainly did on this occasion. Only one slight downside,I found local bars a bit to quiet. I have seen some not so good comments about On the Beach, but I can do nothing but praise… Read Full Review

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“Delighted with service; did exactly what it said on the...”

Written on: 24/01/2013

After being ripped off by another online holiday company with quite a big profile I was cautious about booking through On The Beach but I have to say they were great. Dead easy to pick and choose and compare hotels and flights and most importantly, the initial price quoted was exactly the price we paid! (not the same everywhere I'm afraid). Will definitely use them again and we had no experience such as the negative reviews on here so I'm hoping that we continue to receive such a good service… Read Full Review

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“Quick, Simple and Low Cost”

Written on: 24/01/2013 by BridgetJones1907 (1 review written)

This is the first time I have used or even heard of 'On the Beach' but am glad I did and will be using them again in the future. The booking and confirmation process was straight forward and additional extras could be added at initial booking stage or afterwards via the manage my booking site. Printing the vouchers was also done with no problems. Flight, transfer and hotel were all as expected with no hidden costs. On top of all this the cost of the holiday was so cheap! Real value for… Read Full Review

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“Holiday to Malta”

Written on: 24/01/2013

We thoroughly enjoyed our holiday & this was due in great part to the efficient way that 'On the Beach' arranged it. All the arrangements were perfect and we couldn't praise the hotel enough. Fantastic. Thank you so much to all at 'on the Beach'. You'll be our first port of call in future… Read Full Review

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“On the Beach - On the Internet - Soooo Easy”

Written on: 24/01/2013 by cfraser48 (2 reviews written)

We live in Spain and wanted 3 days in Benidorm for Christmas. On the Beach came up with so many alternatives. We chose Hotel Gran Bali, one of the best Hotels and the all inclusive option. We know Benidorm so knew exactly where we were going. There's a good bus service into the busier part of Benidorm. On the Beach was so easy to book, great price, will certainly use again. We paid a small deposit to On the Beach. They sent a reminder for the balance. The print out for our Hotel was all we… Read Full Review

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“Great Value ”

Written on: 24/01/2013

I have used OTBeach for about six years and always found it to provide a greatrange of holidays and hotels at excellent prices. The site is easy to use. The only complaint is that late last year they started to add a debit card fee. I have still used the site as I think it is the best one around… Read Full Review

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“Hassle free holiday”

Written on: 24/01/2013 by firefrets (1 review written)

We enjoyed our holiday, and saved money using On The Beach compared to other companies. I'm not a big fan of having to print everything myself, as ink doesn't last long, but the process is fairly straight forward once you apply a little effort. What I don't like is having to confirm transfer bookings whilst on holiday, as it should be already arranged. Twice we've been let down, and had to get emergency taxi's back to the airport, one of which was expensive. Using the website is easy though… Read Full Review

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“Worked like clockwork for me”

Written on: 24/01/2013 by aberdeenmandy (1 review written)

I'm confused by some of the earlier reviews. I booked my holiday to Lanzarote with On the Beach in December 2012 and everything worked like clockwork and for a price that I couldn't get cheaper elsewhere. I liked the search function and the booking process - flexible and easy to navigate. The accommodation that I stayed in was clean and friendly (although I knew that before going as I had stayed at the same place before and had requested that this time round). The only slight grumble would… Read Full Review

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“Last minute booking with On The Beach = Excellent holiday”

Written on: 24/01/2013 by Kriszta5678 (1 review written)

Just before Christmas we decided to go away, but only if we find a holiday for under £500 per person. We searched many websites, and the cheapest was offered by On The Beach. We made our booking and waited for the confirmation. As the system only allowed us to book in two hold luggage, I decided to phone up their customer support. The lady on the phone was ever helpful, checked whether it was possible to take one of the hold luggage off. She also checked our hotel, and unfortunately it was… Read Full Review

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“a bit defensive and whiny but otherwise fine”

Written on: 24/01/2013 by cnatspell (1 review written)

ok i left this review which i thought was well balanced and fair **Service rating : ok Product : good value** this was their reply**Service rating :I’m sorry that you feel we have provided poor service to you** look guys just because i didnt gush about your awesome fantastic amazing super way you handled a simple electronic transaction doesnt mean i hate you! they were fine, their service was fine, the booking procedure was fine. the only slightly negative thing i said was..... i thought… Read Full Review

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Natasha01's Response to cnatspell's Review

Written on: 27/01/2013

i agree also why do they ask you if you want to book transfers etc before booking your luggage in .I will tell you why they put it at the end. It is off the page you forget to book your luggage in and then they charge you thirty pound admin fee.PUT THE BOOKING FOR LUGGAGE AFTER YOU HAVE BOOKED YOUR FLIGHT PLEASE .SIMPLE!

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“All went well with us, a number of times. ”

Written on: 24/01/2013

We have booked a number of holidays with on the beach and found it straight forward and without major problems. It has been handy to be able to book the holiday with a deposit and pay the remainder, in stages if you want, or as a final lump sum 4 weeks before. Ok you pay for the privilege, but the prices in total compare very well with other firms that want paying a lot quicker. Just make a point of reading the text on the manage booking site, if it says you need to provide extra… Read Full Review

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