On The Beach Holidays Reviews - www.onthebeach.co.uk

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2.2 / 5
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“Bad”

Written on: 31/03/2013

Bad booking, cost 780 extra as was unable to check in. Customer service not available 24 hours. Would not use them again. This is my big mistake for 2013… Read Full Review

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“3 bad experiences with on the beach”

Written on: 30/03/2013

3rd time i have used their service to book an holiday and 3rd bad experience. booked an holiday and was then contacted to say the price had increased and i needed to pay more money, they say that this is on the their terms and conditions and can happen and is perfectly normal. strange though how I have never had this happen when booking with a high street chain. when i complained they just kept repeating how its in their terms and conditions which i find really annoying when companies say… Read Full Review

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“Onthebeach.co.uk claim to be a legitimate travel...”

Written on: 30/03/2013 by Thewoodalls (1 review written)

Onthebeach.co.uk claim to be a legitimate travel company. Taking advantage of people by offering so called "low deposits" and then either fleecing them for more money or holding their deposit so that they can make money out of it. How's this for customer service - Friday evening holiday found with onthebeach.co.uk, confirmed available on their web site, deposit paid including the mandatory 3% for paying by debit card (total of over £540!) then all we have to do is wait for oficial… Read Full Review

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“Wasted money and time!”

Written on: 26/03/2013 by gregd (1 review written)

I highly advise to reconsider using on the beach. 1. While you booking there are hidden charges visible only when you click on 'confirm payment'. We were charged £20 extra for nothing! 2. We booked our holiday 3 months ago but 3 weeks before our holiday starts we were informed via message board that our hotel is no longer available due to maintenance and refurbishment (but my friends who are going there with us are still OK to stay at this hotel!). I have found on the Internet at least 4… Read Full Review

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“LIARS AND CHEATS!”

Written on: 24/03/2013 by Jessops14 (1 review written)

Booked a 2 bed apartment in Tenerife 16 days later informed not one! Could pay more and they would get one from another agent great! Now 3 days before we go NO 2 BED APARTMENT! But can have 2 1 bed at no extra charge! Not really acceptable 2 children 2 adults can't even stay if apartments are together NO GOOD! DO NOT BOOK WITH THEM! … Read Full Review

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“flights ”

Written on: 12/03/2013

we have gone with onthebeach for a number of years and always been satisfied we booked our flights a few weeks ago and as soon as we pressed confirm noticed the date had changed we rang them in less than a minute to be told we had to pay an extra 450.00 i rang monach myself and got the price down to 240.00 i still feel cheated i looked at the site again 10 minutes later & it had the correct dates in with out me having to enter anything.we will never go with them again and deffinately would not… Read Full Review

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“DO NOT USE THIS COMPANY!!!!”

Written on: 09/03/2013

If you have any sense you will keep far away from on the beach. I have had nothing but problems from the second I clicked complete on their website. Even if you do find a cheap deal on their website i suggest you run far away because you dont get what you paid for. I booked a 5 star hotel in Tenerife which ended up being a 4Star and nevermind that i ended up being booked into a complete different hotel which was a 3star after having confirmation of a 5star hotel. And i wish you luck if you try… Read Full Review

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“WORST HOLIDAY TOUR OPERATOR EVER!!!!!!”

Written on: 06/03/2013 by LeighandSteve (1 review written)

I am absolutely fuming- I have never had such a bad experience with a holiday company or any company in my life! Firstly, despite 2 phone calls and messages, I was never given any booking confirmaiton for my holiday. I called twice and repeatedly told them my email address letter by letter and even when they said they were sending it over while I was on the phone, it never came through. They told me they didnt know why it wasnt coming through but that I could go onto their 'Manage my Booking'… Read Full Review

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“incompetent company!!”

Written on: 25/02/2013

I booked a 1 week holiday away, flights and hotel through on the beach. After doing so I had emails confirming the booking in which I checked all the details and were all correct!! A few days later however I received my e-ticket with the incorrect flight details on. My outward bound journey was the same day as my return flight home, which would mean I would be away for 1 day!!! I contacted on the beach immediately to indicate this quite obvious error. During a very distressful conversation… Read Full Review

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“OTB - ABTA registered but companies they use might not be”

Written on: 14/02/2013 by ScottG1976 (1 review written)

We had to complain to On The Beach regarding our hotel. They said they would need to check with the 3rd party company Eurorooms that they booked through. When we booked the On The Beach website described our hotel as "This big modern hotel". Eurorooms stated their web site didn't so hotel wasn't mis-sold. After several months of emailing and sending letters I finally went to ABTA. ABTA have said that while On The Beach are ABTA registered, Eurorooms are not so there is nothing they can do. I… Read Full Review

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Onthebeachltd's Response to ScottG1976's Review

Written on: 15/02/2013

Hi Scott,

I'm sorry that you've had reason to complain about your hotel.

If you can send a message through 'Manage your booking' on our website, I can look into this to ensure we've covered everything possible.

What you've been advised is correct in that we would need to refer your complaint to the hotel, however I want to ensure that you've had a response from them and also that we're describing the hotel correctly on our site.

Nikki

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Scottg1976's reply to Onthebeachltd's Comment

Written on: 17/02/2013

Hi Nikki,

I've had 3 different dialogues through your website and sent 2 letters and all that happens is you refer them to hotel or Eurorooms. They then reply that they have no record of complaints, even although I did complain whilst at hotel, so they will not do anything.

OTB have now changed your website to this cheap and cheerful hotel but this doesn't help me 6 months after I've returned.

Scott

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Onthebeachltd's reply to Scottg1976's Comment

Written on: 18/02/2013

Hi Scott,

I (as the customer service manager) would like to look into this further as I’m concerned about your last comment. Whilst we are the agent I’m concerned about the fact that the description has now been changed but this hasn’t been resolved for you. I understand that you’ve sent us several messages but from the details on here I’m unable to locate them to contact you.

Could you either call before 5pm today and ask for me, or send a message via MYB referencing that we’ve discussed this.

Thanks

Nikki

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Scottg1976's reply to Onthebeachltd's Comment

Written on: 18/02/2013

Hi Nikki,

I had already requested this earlier today (18th). I've sent another message to ask again.

If you check my earlier messages I've put some photos on your website showing the state of my room and diggers at work etc.

regards
Scott

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“appalling ”

Written on: 11/02/2013

i would never book On The Beach ever again, we have had nothing but trouble from them. First off they dont update there website so the flights look cheap and available, you would then book and they would call you to advise of new price or they are no longer available. Unfortunately as one of our party had there flight confirmed she was then left with a flight and the rest of us were not on!! they would not change the date for our party and then said it would cost £100 to change. That was… Read Full Review

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“APPALLING COMPANY - AVOID ONTHEBEACH!!!!!”

Written on: 08/02/2013

My family (a party of 6 adults 4 children) attempted to book a 5* all inclusive holiday in Lanzarote for October 2013 with this company. After 4 days of hell, we decided to book through Thomas Cook. DAY 1 (Sunday): Chose onthebeach as the prices seemed highly competitive. At first the booking seemed very straight forward and I was advised to await confirmation email. So far so good. DAY 2 (My father received a phone call advising our accomodation was no longer available. My dad asked if… Read Full Review

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“MONEY MONEY MONEY”

Written on: 08/02/2013

First and last time.... I really don't like these corporations where money is everything, full with policies which only goes one way. Never again. If you have no problems, it even can seem nice... But do not have any problem... They are a corporation, do you really expect any merci from them, if you have a problem???? silly you!!!! sort yourself out, they have your money... so why bother???… Read Full Review

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“We have just booked a holiday with On the...”

Written on: 08/02/2013

We have just booked a holiday with On the Beach! Please note they do NOT put BAGGAGE in the flight price and you will not have an option to select baggage before you book! They then send you a confirmation telling you you have 0 baggage allowance and to add baggage you must pay an additional £30 admin fee! Subsequentl our flights have now gone up £200! On top of this they add a 1.95% surcharge for Debit Card transactions. For us this came to £70. I would think that such calculations are… Read Full Review

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“Easy to use”

Written on: 24/01/2013 by SandAJ (1 review written)

On the Beach provide an easy holiday booking service. You can book the flights that you want, at a reasonable price and then choose the accommodation. It was easy to select the dates we wanted and that was that! The accommodation was good and onthebeach had a simple 'manage your bookings' page. No problem! I think I will use them again. They are travel agents and that is the job they do!… Read Full Review

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“first class service”

Written on: 24/01/2013 by tamthetum (1 review written)

on the beach gave the service you would expect but very rarely receive everything asked for was supplied i was very happy and would use this company again… Read Full Review

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“Perfect”

Written on: 24/01/2013 by paulcoulson (1 review written)

Great customer service and excellent value. One of our extras was no longer available from the provider but On The Beach told us straight away and obtained a higher grade extra from the same provider. All the bookings were in place and we had a great holiday… Read Full Review

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“Would happily recommend”

Written on: 24/01/2013

We (family of 3) have booked 10 holidays with On The Beach and have been very happy with the prices and the flexibility available. We have been able to travel for as many days as required and book hotel stays for as long as we wanted where some companies only offer multiples of a week etc. In all the years (since 2007) we have been using On The Beach, we have only ever had one alteration to our itinerary which was last year prior to our holiday in Corfu. Our accomodation was unavailable and… Read Full Review

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“Perfect holiday”

Written on: 24/01/2013 by pjohng (2 reviews written)

Flights, transfers, hotel all spot on. Hotel was one, if not the best we have ever stayed at and we have traveled the world. It really makes a holiday when all the parts come together and they certainly did on this occasion. Only one slight downside,I found local bars a bit to quiet. I have seen some not so good comments about On the Beach, but I can do nothing but praise… Read Full Review

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“Delighted with service; did exactly what it said on the...”

Written on: 24/01/2013

After being ripped off by another online holiday company with quite a big profile I was cautious about booking through On The Beach but I have to say they were great. Dead easy to pick and choose and compare hotels and flights and most importantly, the initial price quoted was exactly the price we paid! (not the same everywhere I'm afraid). Will definitely use them again and we had no experience such as the negative reviews on here so I'm hoping that we continue to receive such a good service… Read Full Review

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