On The Beach Holidays Reviews - www.onthebeach.co.uk

★★☆☆☆
2.2 / 5
1423
32.5% of users recommend this
? Ask our helpful community of experts about this product or company
On The Beach Holidays - www.onthebeach.co.uk - Ask a question now

Media Gallery for On The Beach Holidays - www.onthebeach.co.uk

On The Beach Holidays - www.onthebeach.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“what a holiday,what a hotel. From transit to reception...”

Written on: 27/06/2014 by sastifaction (1 review written)

what a holiday,what a hotel. From transit to reception we were delighted. We stayed at the Klio Apts Hotel, a family run hotel in the resort of Gouvres, Crete. We lacked nothing In terms of theire service,from reception,accomodation, (large roomy apt)dining,(varied appetiising tasty meals)and above all,theire friendliness.All family and staff are hands on with most of the staff working there several years. The family also run the shop,which.. is very handy with nothing really over priced and… Read Full Review

Visit onthebeach.co.uk
Report this review

“bad bad service”

Written on: 21/06/2014 by AngelClarke439 (1 review written)

I booked a holiday with this company only to find I needed to cancel and rebook ,told by an agent I wouldn't lose any money as I was rebooking,days later im was told I had to pay £460 plus to cancel.BEST ADVICE BOOK ANYWHERE ELSE Iknow I will… Read Full Review

Visit onthebeach.co.uk
Report this review

“Worst customer service ”

Written on: 19/06/2014 by RileyHale344 (1 review written)

Worst customer service with a old system their absolutely useless I would never book with this agent ever AGIAN. Not only do they charge £5 for every payment transaction, they've cost me over £20 by being on hold since 8:30am and finally got through at 10:10am then spoke to a lady who said she can't even help me what the point of costumer service. WORST BOOKING AGENTS EVER!!! I've booked with teletext holiday before and much better as they send you what you need in the post and to call them… Read Full Review

Visit onthebeach.co.uk
Report this review

“Worst holiday ever”

Written on: 18/06/2014 by RobertaPuodziunaite (1 review written)

We booked our family holiday for my partner's dad's birthday through On The Beach back in January. We went to Crete in Greece and booked Carolina Mare Hotel, one couple had to book the same hotel but through a different travel agent. It was about 1 week left before our departure date and that couple that booked through other company got an email saying that the hotel they booked isn't opening until next month because of overrun refurbishment works and they were given an alternative… Read Full Review

Visit onthebeach.co.uk
Report this review

“Excellent holiday in Turkey”

Written on: 17/06/2014

So pleased. First time we have used on the beach. Booked late on Saturday night. Travelled next day. Everything went really smoothly including transfers. Hotel exactly as described. Wont hesitate to use again as very impressed. Staff member who booked our holiday very professional. Turkey an amazing place was our first visit. Wont be our last!… Read Full Review

Visit onthebeach.co.uk
Report this review

“False advertisement ”

Written on: 15/06/2014 by 194McCoy (1 review written)

Booked a holiday that had been showing available for 5 days for our party of 6. Only to be told 15 minutes later it was not available?? Although it is still letting you book the rooms?? Disgusting customer service. What happened to it being customers rights to purchase something at the price stated?? We can however purchase the holiday at £1000 plus, the stated price. Total rip off, with total false advertising. After booking numerous holidays with on the beach for a family of six, which… Read Full Review

Visit onthebeach.co.uk
Report this review

“ADMIN FEES. FIRST HOLIDAY ”

Written on: 12/06/2014 by Adrake19 (1 review written)

wow.. So I wrote Samuel instead of Sam to book me and partner a holiday, so to change it they charge £30 to give you a 'quote' on how much it'll be to make a change. every payment they take an admin fee & when rung to try and explain I'm young and it's my first holiday I'm really worried about this, they say we can do nothing sorry. nice 10p a min call wasted too. NOT SAVED A PENNY GOING ONLINE OVERALL A GOOD IN THE SHOP THOMAS COOK WOULDVE BEEN GREAT! worst holiday site EVER!… Read Full Review

Visit onthebeach.co.uk
Report this review

“Poor,Poor Service”

Written on: 12/06/2014 by Jones96 (1 review written)

We booked our holiday with this company in April for next March hoping we would get the best deal. Some friends of ours booked the same holiday BUT with upgrades on there rooms for a hundred pounds each LESS,same flight and transfers etc. with another company. On the beach are not least bit interested even though it says they do a price match. It took two weeks for a response there customer service is appalling.i would not book with them again. I would give there service a NO STAR review… Read Full Review

Visit onthebeach.co.uk
Report this review

“Not to use again!”

Written on: 12/06/2014 by Lianne89 (1 review written)

I booked a holiday with them to go to Corfu. We booked in January to go in June. Come February, they had taken money out of my boyfriends account without telling us. Apparently you only have so long to pay the remaining flight costs, which we hadn't been told. I chased this up and the only thing they could offer was a refund of th emoney they had taken out but we still would of had to pay it anyway. We are due to go in four days, yet to be told they have fully booked at our original hotel and… Read Full Review

Visit onthebeach.co.uk
Report this review

“Totally unhelpful”

Written on: 11/06/2014 by steve220 (1 review written)

used this company three times prior to last holiday with no issues but as soon as anything goes wrong they are not interested as happened on our last holiday, used them to go visit turkey and on leaving airport we went to their transfer desk to be told Fiesta travel who had been paid to transfer us to the hotel were no longer in business as had been taken over by Atic Tours and had no record of our booking but agreed they would take us to our hotel, the 1 hour 20 minute transfer took over 3… Read Full Review

Visit onthebeach.co.uk
Report this review

“WHAT A CHEEK WISH I READ THE REVIEWS 1ST”

Written on: 07/06/2014

BOOKED A HOLIDAY ON THURSDAY AND PAYED THE FULL AMMOUNT FOR THE HOLIDAY TO EGYPT TWO ADULTS AND A CHILD FRIDAY RECIEVED THREE EMAILS AND A PHONE CALL CONCERNING MY BOOKING SPOKE TO CUSTOMER SERVICES TO BE TOLD THAT MY RETURN FLIGHT FOR THIS HOLIDAY IS FULLY BOOKED AND THEY HAVE FOUND ME ANOTHER FLIGHT LEAVING 5 MINUTES LATER THAN MY ORIGINAL FLIGHT DETAILS SO I SAID THATS NOT A PROBLEM BUT THEY SAID THAT I HAVE TO PAY AN EXTRA £120.00 I TOLD THEM I WASN'T PREPARED TO PAY MORE THAN WHAT THE… Read Full Review

Visit onthebeach.co.uk
Report this review

“Worst company ever”

Written on: 06/06/2014 by 198Howe (1 review written)

Terrible costumer service not helpful at all,I would never book holidays again with this company,They messed up my holiday took me to different hotel not the one I paid.Stay way from this company… Read Full Review

Visit onthebeach.co.uk
Report this review

“Recently booked a hen party to Marbella through on the...”

Written on: 06/06/2014 by Karterk149 (1 review written)

Recently booked a hen party to Marbella through on the beach, on chekcing ht ebooking notice that 2 surnames were mispelled by one letter each, after endless attempts to contact on the beach  was advised that in order to correct this, bearing in mind the holiday is another 2 months away, wehavent yet checked in or printed boarding passes etc, that we would be charged the 'travel supplier fee' (in our case Ryanair), plus a £30.00 on the beach admin fee. In checking the ryanair webiste there… Read Full Review

Visit onthebeach.co.uk

Adrake19's Comment

Written on: 12/06/2014

You've really calmed me! Booked for me and my partner to go and put his name as Samuel not Sam as on his passport. on the beach hasn't helped & quoted £30 just to quote me on a change price! disgusting isn't it!! hopefully can ring Ryan air tomorrow and get the same 3 letter change free. Thanks for review really put me at ease for tonight haha!

Reply to this comment

Meg01's Comment

Written on: 17/06/2014

This is why i put a comment on, there must be hundreds of people like us that make simple typo errors and are being stung! Ryanair were really helpful! Good Luck!

Reply to this comment
Report this review Read 2 Comments

“Poor Customer Service”

Written on: 30/05/2014 by neilhs (1 review written)

Last year myself and my partner booked our first holiday together through on the beach. The holiday was fantastic and we had a great time. Upon deciding to book another holiday this year, we found the package we wanted and decided to book again. I phoned the number it gives on the website, where I was immediately told I was in a que and would be answered shortly. after 20 minutes of waiting I was told my call would be the next to be answered. 30 minutes later I was told I was first in the que… Read Full Review

Visit onthebeach.co.uk
Report this review

“bad bad bad”

Written on: 30/05/2014 by LailaMcNamara53 (1 review written)

My sister used this lovely company. Now she is stuck in Mexico without hotel! Even she payed for absolutely everything and received confirmation for absolutely everything. The greeting in hotel was very lovely: you have not got any booking here!! How nice is it? Travel half of world and then nothing is as travel agent promised! Their call center wasn't very helpful either. She spend half hour on phone waiting.....and still in progress of finding out what's happening! Terrible!… Read Full Review

Visit onthebeach.co.uk
Report this review

“Zero customer care”

Written on: 29/05/2014 by whistleblower999 (1 review written)

This company hides prices and then when you have to order 'extras' you have to pay an additional, large, management fee. Their systems are poor and in my case did not reflect what I had actually paid for and they then compounded the issue by taking five days to reply to me. At this point I registered a complaint, oddly enough, they could not be bothered to respond to this. STAY WELL AWAY from this company… Read Full Review

Visit onthebeach.co.uk
Report this review

“Refund / change of name”

Written on: 25/05/2014 by MaiaBarrett203 (1 review written)

I have used On The Beach on a number off occasions without any problems. However, this year My wife and I cannot travel to Turkey in June due to back problems. I thought that we might give the flights to our daughter and fiancé so I rang On The Beach to change the names on the tickets and I was told it would cost £300 just to change the names on them. I told the young man that I would come into their reception area in Cheadle but was told they don't receive customers. I then tried to cancel… Read Full Review

Visit onthebeach.co.uk
Report this review

“trying to confirm our holiday”

Written on: 21/05/2014 by MadelineCooley (1 review written)

Have booked a holiday with 5 other mates.Paid up in full 2 weeksin advance. I am trying to get my flight voucher details to book in with Easyjet. Haven't had them, nor the hotel voucher. Have tried to phone them 3 times without success. Sent in 3 messages asking for a ring back. Guess what, no reply. They just dont seem bothered. Had your money, now sweat on getting your flight vouchers on time. What a way for a company to treat its customers. Will never ever book with this company again… Read Full Review

Visit onthebeach.co.uk
Report this review

“terrible customer relations out to take take and not help ”

Written on: 21/05/2014 by bpMcCann443 (1 review written)

1st time i booked with otb never again and we havnt even got there yet a manager has still not foned back ive requested this 4 times they priced match well so they said and charged me more they charge 4.50 per transaction which wasnt told to me till after the deposit was taken so i ended up paying around 40 pound in fees when you fone up after half an hour you get cut off yet if ur making a new booking you will get threw straight away.i wasn,t told about luggage the price not including… Read Full Review

Visit onthebeach.co.uk
Report this review

“on the beach.co.uk”

Written on: 20/05/2014 by banjybob (1 review written)

Malta 07/05/14 We have used this company three times in the past 12 months and we have had brilliant holidays each time yes its a no frills airline but you can book your flight requirements at a nominal charge. All in all an excellent service and will use this company again and again. The hotel was brilliant too and we saved fortunes which we spent on extras whilst in resort. Well done On The Beach!!!!… Read Full Review

Visit onthebeach.co.uk
Report this review
overview
onthebeach.co.uk