On The Beach Holidays Reviews - www.onthebeach.co.uk

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“do not book through On The beach ”

Written on: 08/07/2013

Please do not ever book through On The Beach. I tried!!! they send an confirmation of your booking and in few hours they send another email asking for more money!!!! I wish I never booked through them. I want my money back and I don't know what to do now!!!… Read Full Review

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Onthebeachltd's Comment

Written on: 09/07/2013

In all cases where customers choose specific holiday/travel arrangements from the options that are available on the website, they are effectively placing an order with our company.

Where we are unable to secure the accommodation/travel arrangements at the price shown on our website or where those arrangements are no longer available, our staff will make contact with the customer and outline the options that are open to them. If there is an increase in the price of the chosen arrangements you are therefore offered the choice of either not proceeding with your requested booking as no payment will have been taken or accepting the revised price.

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“Very dissapointing experience”

Written on: 08/07/2013

I chose 4 stars Hotel in Costa Brava, paid my money, got confimation. Then the letter came, that "due to a system error, all bookings made to this hotel (Caleta Palace) have been confirmed in the Hotel Caleta. We have checked and unfortunately we are unable to confirm the Caleta Palace". The thing was, that the hotel agency really booked was 1 star, prices of other hotels after a month increased. After I waited for their answer more than 48 hours, called at their office and talked to them… Read Full Review

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“Unreasonable charges”

Written on: 04/07/2013 by Zebediah (1 review written)

Booked a hotel where I was offered a £70 deposit, decided to just pay the full amount. Realised a couple of days later it wasn't the hotel I meant to book, said they couldn't transfer as hotel I wanted was full. Managed to book the "full" hotel with another operator (at a cheaper price than them to boot) but OTB charged me £150 to cancel which is disgusting as it shouldn't exceed the deposit amount. It seems they are the Ryanair of package holidays, fine if you get everything right, but you… Read Full Review

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“Onthebeach staff was very polite on the phone”

Written on: 04/07/2013 by malachi_harper (1 review written)

Onthebeach staff was very helpful and polite on the phone, and all of our questions… Read Full Review

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“Onthebeach was recommended by a friend”

Written on: 04/07/2013 by ethen_graham (1 review written)

Onthebeach was recommended by a friend; it was a efficient web site and it has a good value rates… Read Full Review

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“Majorca was fantastic and Puerto Pollensa was really nice”

Written on: 04/07/2013 by kade_jenkins (1 review written)

Majorca was fantastic and Puerto Pollensa was really nice. The beach was excellent and the mountain views were breath taking. There are some great walks through the mountains to other bays and a lot of restaurants offering great set menu deals… Read Full Review

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“Hotel was very modern and exceptionally clean”

Written on: 04/07/2013 by pamela.morgan (1 review written)

The Flora Hotel was excellent. It was very modern and exceptionally clean. Rooms were good. The facilities for cooking were great. The swimming pool was very nice… Read Full Review

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“Will use again”

Written on: 03/07/2013 by Louisaliversage (1 review written)

Excellent, clean resort ideally located and has something for everyone. We have spent our best ever holidays here, all thanks to On The Beach for the Fab vacations. … Read Full Review

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“Extremely pleasant and caring staff ”

Written on: 03/07/2013 by Caroldnny (1 review written)

Very good value for money and the meals at the hotel restaurant were very delicious, i was licking my fingers like a kid. … Read Full Review

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“Really great staff”

Written on: 03/07/2013 by Kieralynnie (1 review written)

Lovely place to visit in the winter months and everything was well organised and worked as we have planned. … Read Full Review

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“beware price hike after booking.”

Written on: 19/06/2013

i booked 4 flights with on the beach at £311 pounds per person plus £43 baggage costs.i had booked this for a family friend who doesn,t have internet.the next day,on the beach phoned this family friend,telling them that the flights had risen by £52.50 for each person,£210 extra in total.she agreed to pay this price hike believing she would be putting the holiday of her friends in jeopardy if she didn,t.i phoned otb on her behalf asking to cancel,but i was informed that because she had… Read Full Review

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“Shocking holiday booked 9months ago & they changed the...”

Written on: 18/06/2013 by Katrey (1 review written)

Booked & paid for 9 mths ago! They called 9 hours before departure to say the hotel provider had double booked! I called the hotel direct & they confirmed my rooms were available. Ended up on a half board holiday instead of All inclusive, full family was ill after eating in the hotel the first night! All in all paid for all in & ended up basically self catering. OTB customer service shocking, this company had my money for 9 months & ruined a family holiday.... Stay away from them they quote… Read Full Review

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“DO NOT book with on the beach!!! WARNING”

Written on: 18/06/2013 by Angryfuming (1 review written)

Me and two friends booked our holiday with one the beach.com in Feb 2013. Due to fly out on July 8th. On June 3rd they emailed us to say our accommodation had been overbooked and offered us an alternative hotel. We wasn't best pleased but thought at least we have an alternative. Turns out the alternative was not even matching up to we originally booked, we dan cope with more of a walking distance to night clubs but BED BUGS is a real no go!!! They couldn't even offer us any different 3*… Read Full Review

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“NEVER EVER BOOKING WITH THESE AGAIN!”

Written on: 17/06/2013

Because of an error in there system my friends who im going on holiday with have had there flight and hotel extended a day (which shouldnt have happened) whilst me and my other friends have had the flight extended but not the hotel (again this shouldnt have happened)so we now leave a day after we have to leave the hotel so we are going to be stuck on the streets of malia. Even thought the first person we spoke to on the phone said its an error on their system and said he would sort it no… Read Full Review

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“What a diabolical shower of a company”

Written on: 11/06/2013

NEVER EVER book a holiday with this company... When I rang to enquire about the accommodation for a place I liked the look of, the assistant took every single detail from me and by that I mean all passenger names, ages, passport numbers etc etc and after 10 minutes on the phone all I wanted was to know if the apartments had one or two rooms! After all that she took my booking, even though I wanted to book online (as I had already got all my details on there too). I subsequently found out my… Read Full Review

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“Cancelled hotel with 3 weeks to go”

Written on: 09/05/2013

I have booked a flight and hotel with On the beach and with 3 weeks to go I receive a email Asking me to log in to my booking, when I do so I get a message my hotel I booked has been changed due to a system error a hotel with a similar name was the one booked for us and the one we want is not available. I called the customer service department and they was not helpful at all telling me the only way I can respond is by replying to the message left. The only chose’s they gave us was to stay… Read Full Review

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“A company thats Lies to you about flight prices”

Written on: 26/04/2013 by travelman01 (1 review written)

We recently booked flights with on the beach, they systematically rang each lead person and told us the price had risen since booking the flights, they said we could cancel there and then, we paid the extra, being curious I went to the website of the airline and checked the same flights, the price had not risen so On The Beach had rang, charged more and lied. Unable to cancel as one booked we would have lost too much money. The question you need to ask is would you trust a company that lies to… Read Full Review

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Sarroya's Response to travelman01's Review

Written on: 20/05/2013

This has just happened to me and i have lost 1000 pounds with on the beach. They advised me that there was only 6 seats left on a flight. I booked and now have foind numerous seats 1000 cheaper on my holiday. What can I do

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Sarroya's reply to Sarroya's Comment

Written on: 20/05/2013

Booked a holiday to Tunisia for 3 adults and 2 children. Booked on 18/5/13 and it cost 3500. I was told not to wait as flight prrices were rising daily and flights limited from birmingham. I booked then after speaking to a friend I decided to call on the beach on 20/5/13 to enquire about the same flights /hotel and price. It was now 2200 for exactly the same holiday. I am a student and have spent all my savings on this holiday as I have just been diagnosed with a anurysm on my brain and want to be with my family together. I feel very betrayed by on the beach. Always booked with them before and thought I could trust them. What can I do

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“Nice and easy ”

Written on: 17/04/2013 by Olgalittle (1 review written)

We really like this resort and the location of this accommodation … Read Full Review

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“on the beach misery”

Written on: 03/04/2013

just been on a on the beach holiday they changed hotel 8 days before holiday from a good superior room 3* hotel to a poor standard 3* hotel further from the beach ,complained to ABTA but they get round their conditions because they pass onto another agent who isn`t with ABTA`s and does not have to adhear to their guidlines BE WARNED!… Read Full Review

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“will never use again”

Written on: 31/03/2013

Found a holiday and price I liked and booked online only to receive a phone call two days later informing me the airline had put up the price and I would need to pay £120. extra, I refused, not a problem as these things happen, so i went back online to " on the beach" as they're prices looked good and rebooked somewhere else only to be called a day later to be told once again that this time I was now asked to pay a further £90.00 because airline fees had gone up needles to say I cancelled the… Read Full Review

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