On The Beach Holidays Reviews - www.onthebeach.co.uk

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2.3 / 5
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“Great Value ”

Written on: 24/01/2013

I have used OTBeach for about six years and always found it to provide a greatrange of holidays and hotels at excellent prices. The site is easy to use. The only complaint is that late last year they started to add a debit card fee. I have still used the site as I think it is the best one around… Read Full Review

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“Hassle free holiday”

Written on: 24/01/2013 by firefrets (1 review written)

We enjoyed our holiday, and saved money using On The Beach compared to other companies. I'm not a big fan of having to print everything myself, as ink doesn't last long, but the process is fairly straight forward once you apply a little effort. What I don't like is having to confirm transfer bookings whilst on holiday, as it should be already arranged. Twice we've been let down, and had to get emergency taxi's back to the airport, one of which was expensive. Using the website is easy though… Read Full Review

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“Worked like clockwork for me”

Written on: 24/01/2013 by aberdeenmandy (1 review written)

I'm confused by some of the earlier reviews. I booked my holiday to Lanzarote with On the Beach in December 2012 and everything worked like clockwork and for a price that I couldn't get cheaper elsewhere. I liked the search function and the booking process - flexible and easy to navigate. The accommodation that I stayed in was clean and friendly (although I knew that before going as I had stayed at the same place before and had requested that this time round). The only slight grumble would… Read Full Review

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“Last minute booking with On The Beach = Excellent holiday”

Written on: 24/01/2013 by Kriszta5678 (1 review written)

Just before Christmas we decided to go away, but only if we find a holiday for under £500 per person. We searched many websites, and the cheapest was offered by On The Beach. We made our booking and waited for the confirmation. As the system only allowed us to book in two hold luggage, I decided to phone up their customer support. The lady on the phone was ever helpful, checked whether it was possible to take one of the hold luggage off. She also checked our hotel, and unfortunately it was… Read Full Review

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“a bit defensive and whiny but otherwise fine”

Written on: 24/01/2013 by cnatspell (1 review written)

ok i left this review which i thought was well balanced and fair **Service rating : ok Product : good value** this was their reply**Service rating :I’m sorry that you feel we have provided poor service to you** look guys just because i didnt gush about your awesome fantastic amazing super way you handled a simple electronic transaction doesnt mean i hate you! they were fine, their service was fine, the booking procedure was fine. the only slightly negative thing i said was..... i thought… Read Full Review

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Natasha01's Response to cnatspell's Review

Written on: 27/01/2013

i agree also why do they ask you if you want to book transfers etc before booking your luggage in .I will tell you why they put it at the end. It is off the page you forget to book your luggage in and then they charge you thirty pound admin fee.PUT THE BOOKING FOR LUGGAGE AFTER YOU HAVE BOOKED YOUR FLIGHT PLEASE .SIMPLE!

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“All went well with us, a number of times. ”

Written on: 24/01/2013

We have booked a number of holidays with on the beach and found it straight forward and without major problems. It has been handy to be able to book the holiday with a deposit and pay the remainder, in stages if you want, or as a final lump sum 4 weeks before. Ok you pay for the privilege, but the prices in total compare very well with other firms that want paying a lot quicker. Just make a point of reading the text on the manage booking site, if it says you need to provide extra… Read Full Review

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“St georges park hotel malta”

Written on: 24/01/2013

Most entertaining holliday ive ever had,and ive had a great deal.10/10. Be back on 25/2/13.service very pritty well dressed polite helpful rep 9.5/10… Read Full Review

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“Excellent from start to finish!”

Written on: 24/01/2013 by Worthette (1 review written)

Thoroughly easy to use website. Having been recommended 'onthebeach' by friends who had previously used the service it was the first stop to booking my winter holiday 2012. The website is full of holiday information - on location, hotels, resorts. I was kept up to date on my booking via email and given all necessary information on booking. I had no problems whatsoever when taking my holiday but knew I had contact details at 'onthebeach' should I need them. Definitely recommend this… Read Full Review

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“Great Value, but you'll have to work for it”

Written on: 24/01/2013 by JimmyB1985 (1 review written)

OTB is FANTASTIC for finding a great deal. All my friends come to me to book holidays for them and I always use this site. The only negative is you really have to look for great deals using the 'deal finder' option and not be too picky on the dates you want! Make sure you read ALL the details on your paperwork especially regrading on-line check ins and hotel requirements, some hotels need YOU to email them confirmation. As far as I'm concerned this is little work for great deals, sure they… Read Full Review

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“Took 5 weeks to sort out booking”

Written on: 24/01/2013

Booked holiday in sept for Christmas 2012 one week later we were sent an email to say our Christmas dinner and New Year's Eve meal were to be excluded from our all inclusive fortnight holiday. Took 5 weeks of emails and calls to sort this out. Expensive phone line Booked return resort transfers too and when we landed booking agent had not received details of our booking. Took an hour to sort out at the airport! … Read Full Review

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“!!!!!!!!!!!!!!!AVOID...”

Written on: 24/01/2013 by jodielindsay1 (1 review written)

I booked a holiday to Dubai with my boyfriend we were totally happy and competley excited & then a while later we recieved a phonecall saying the flights had been cancelled and we would need to cancel our holiday. We were gutted obviously but were glad they called us in plently of time. The next day I was just looking at other holidays to Dubai and noticed that the flight was still on the emirates and on the beach website. Called them up and they told us they have no idea why the holiday was… Read Full Review

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“Rip off On The Beach”

Written on: 23/01/2013 by Derek966 (1 review written)

Booked flights to Cyprus x6. Charged £74.65p for using Lloyds debit card. OTB faq's state they are passing on operators charges. Thomas Cook flights and they confirmed that they do not charge for using debit card. The charge of 2.9% is levied against credit cards. Also because I wasn't offered a luggage upgrade to accept/decline, I assumed we would receive the standard Thomas Cook allowance. After confirming booking I find there are no baggage booked for the hold. All in all I will have to pay… Read Full Review

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“Sharp Practices Abound!”

Written on: 22/01/2013

This company stiches you up wherever they can. Having read a number of reviews (unfortunately too late) I now see what kind of company this is. After booking I had an added extra charge of £21.73 for the privilidge of using a Visa Debit Card. Debit cards should attract no fees whatsoever, it is the same as using cash. However, this company continues to rip us off and the only explaination is that they are 'passing the fees on'. As there are no fees to pass on this is a lie. We need to put… Read Full Review

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“Don't touch them with a pole”

Written on: 20/01/2013 by Finesilver1961 (1 review written)

Took our booking ok - then mysteriously the return flight is not available but....luckily they can offer us another one for lots more money - it won't let you give 0 stars - worthless… Read Full Review

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“Do not book!”

Written on: 16/01/2013 by juju12 (1 review written)

I needed to cancel a holiday but had received an email stating if I did not pay the outstanding balance I would lose my deposit (fair enough) and my holiday would automatically be cancelled. I did not pay the balance but On the Beach automatically debited my account five days after the balance was due. I questioned this but apart from an appology about the misinformation I have not had the cash refunded. I tried to cancel via manage your bookings, and am currently blocked from the manage your… Read Full Review

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“Poor service”

Written on: 14/01/2013 by AppleKay (1 review written)

The worst holiday we have ever been on, I have raised a complaint and had no attempt of contacting us back. Will never book through this company again!!!!!!!!!… Read Full Review

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“Not very Helpful”

Written on: 13/01/2013 by Harry1wood (1 review written)

I have used On the beach before and everything went smoothly, this year I booked a holiday and added extras, the details are not clear and I made a mistake when booking online, i have sent many emails requesting them to change an error but they refuse, not helpfull, I have prevously used Thomas Cook or thompsons who are much better at helping with requests, on the beach customer services are the poorest I have experienced… Read Full Review

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“Warning to holiday makers”

Written on: 10/01/2013 by egroeg484 (1 review written)

ON THE BEACH TRAVEL LTD iF YOU WANT A COMPANY THAT WILL LET YOU DOWN. iF YOU WANT A COMPANY THAT USES ONLY PREMIUM RATE PHONE nO'S. iF YYOU WANT A COMPANY THAT DOES NOT LISTEN TO YOUR PROBLEMS. Then you should book with On The Beach Travel Ltd and be sure of a bad time… Read Full Review

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“good deal”

Written on: 08/01/2013 by Gabriellenjie (1 review written)

I've booked two holidays with on the beach before and find its the cheapest place to get a good deal however with flights online checking should be made more aware on the website. … Read Full Review

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“excellent service ”

Written on: 07/01/2013 by Christinawood (1 review written)

On The Beach deliver excellent service and choice was first class… Read Full Review

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