On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Don't book with this company ”

Written on: 02/09/2013

Take your money then don't want to know booked to go to Egypt. Promised loads but don't diver kids nearly got killed on excersson and they did not want to know. STAY AwAay from this company if you want a good holiday . You've been warned… Read Full Review

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“avoid”

Written on: 31/08/2013 by dyzmen (1 review written)

I have very bad expirience with ON THE BEACH as they changed our accommodation and gave us 24 hour notice. Hotel they gave in exchange was much worst standard,in diferent resort,at the same cost!!! I think they should change the website name for: MAYBE YOU GO OR NOT.COM… Read Full Review

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“Just Don't Bother!! Choose a more reliable Travel Agent!”

Written on: 31/08/2013

Booked holiday to Majorca with OTB. Due to French Air Traffic Control strikes, the flight was delayed, but still scheduled to fly. Then as people were boarding the plane, it was announced that the flight had been cancelled, with no more available flights for at least 4 days. Holiday obviously had to be cancelled. Tried to get money back from insurance? They told us it was OTB that should pay us back. It took us 4 days to eventually get through to OTB, and when we got through to them they were… Read Full Review

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“Not even been yet.....”

Written on: 31/08/2013

staff in customer services are so rude, ignorant, unhelpful and snappy. the balance increased overnight somehow. thought about cancelling and get told we can cancel for best part of £500. NO! would never book with them again,, so unorganised and unnecessarily demanding. MOST STRESSFUL COMPANY EVER AND HAVE NOT EVEN BEEN AWAY YET! no hope helf pit to the four nights ill spend away...... IF I even get there… Read Full Review

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“Last minute "error"”

Written on: 26/08/2013 by ericuk (1 review written)

My partner and I booked a holiday to Egypt 7 months ago. It's 2 weeks before we leave and Onthebeach have messaged us to say there has been an error and our hotel is now full. They have offered us an inferior alternative or a refund on the hotel only. I guess that most hotels will now be booked. We didn't book a last minute deal and have been looking forward to this for ages. They should have offered us an UPGRADE from what we booked and at least told us what hotels are available at such a… Read Full Review

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“BEWARE”

Written on: 24/08/2013

I booked a holiday early in January 2013 to try and get a really good price. I chose to go to Santa Ponsa in August 2013. One month before I was due to go I thought I would phone the hotel just to let them know that i was arriving in late, I was then passed on to the manager of the hotel and he let me know that i never had a reservation with them. I called On The Beach and they had told me that it was probably just a linkage problem and that everything should be fine. They told me that… Read Full Review

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“I am very surprised!”

Written on: 16/08/2013

I have been going to Marmaris, Turkey for many years and have booked my holiday via onthebeach.co.uk, this year was absolutely messed up! The hotel I booked and paid for when booking my holiday on the whole could not be found l was travelling around Marmaris for about 2/3 hours in the shuttle bus looking only to discover that the hotel had finished there contract with onthebeach.co.uk the previous year.,, I had to wait for a good 5/6 hours maybe more for onthebeach.co.uk to get back in touch… Read Full Review

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“not very helpful”

Written on: 15/08/2013

i booked a holiday but had to cancel,they charged £60 for the privledge. and take ages to confirm cancelation. also not able to contact them by email. so you pay a fortune in phone charges… Read Full Review

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“terrible customer service”

Written on: 27/07/2013

we booked a holiday starting 1st of august in febuary in a 3 star all inclusive hotel. on the 24 july they messaged us to say they had accidently booked us into 2 star self catering appartments instead. we had the option of having our money back accomadation only we would have lost the 1200 pounds we spent on flights. or find alternative accomadation couldn't at this short notice or accept this. They claimed to have contacted me by phone which was a lie. I messaged them back asking them to… Read Full Review

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“Avoid at all cost”

Written on: 27/07/2013 by jberwick (1 review written)

Where to start. firstly when booking they suggested a hotel that people were complaining about being robbed while out of the room. Secondly I paid them £200 deposit online but they took £2000 instead. Took 10 working days for refund. We had to change hotel at our cost which they charges £246 for and took it Twice which took another 10 days to get back. They have no verified by visa to protect you from this and the website has done this twice now. Most stressful experience and I've not even… Read Full Review

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“I booked my hotel for the wrong dates, and it is a...”

Written on: 22/07/2013

I booked my hotel for the wrong dates, and it is a nigh mare trying to get them to change it, on a 50p per minute number. I think they're waiting for me to either cancel for £650 or just accept that the dates are wrong and go then...as if! The customer services are rude. Avoid at all costs. Thing I am going to get ripped off, big time… Read Full Review

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“Delta hotel Majorca”

Written on: 22/07/2013 by Disappointedguest12 (1 review written)

We booked the delta all inclusive, you can understand how disappointed I was when we arrived at the hotel and we were told that if we wanted th use the beach club that it cost us 8 euros to enter the club and that although we paid for all inclusive that we would have to pay again for drinks at the beach club, also if we wanted to eat at the club this would also cost us 23 euros each. As we booked this holiday for the beach we were extremely disappointed as to use this facility would cost us… Read Full Review

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“onthebeach.travel agents”

Written on: 18/07/2013

Booked twice in a month with on the beach the first time we went to Tenerife.when we got there the hotel didn't know who we was and we wasn't booked there we had to wait a hour for them to sort it out so just thought its one of them things.so i booked again two weeks after we came back to go to Menorca.we got to Menorca got to the hotel and they didn't know we was and we was not booked for that hotel but on the paperwork it was that hotel and we did book that hotel.after a hour the woman… Read Full Review

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“on the beach rubbish”

Written on: 18/07/2013 by miaciekmkb (1 review written)

I booked holiday with "onthebeach" and I realized I used wrong dates. It was impossible to change my booking, plenty of phone calls and messages just dives me crazy They want charge me £700 for cancellation!!!! I just advice if stay away form this agent, worst experience ever Avoid at any cost… Read Full Review

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Onthebeachltd's Response to miaciekmkb's Review

Written on: 19/07/2013

Unfortunately as soon as flights are confirmed with airlines they charge the full amount if you wish to cancel which will explain the cancellation quote you have received. We can amend your flights to different dates if you have booked these incorrectly, however this can be very expensive due to admin and fare difference fees arlines charge.

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“Stay clear/ it's a rip off. ”

Written on: 11/07/2013

Holiday to Ibiza booked 6 months in advance. 4 days before departure, they send an urgent message that the hotel is no longer available and offer some shity place instead. (Same price) If you are not happy it is up to you to book alternative accommodation. Or you can take a refuld BUT the refund can take many many days to come through. They are not even sure how long. Of course 4 days before departure during high season everywhere is fully booked or really expensive. So you are stuck and… Read Full Review

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Onthebeachltd's Comment

Written on: 12/07/2013

I'm very sorry to hear your hotel was changed so close to departure, regretfully the hotels do at times have to cancel bookings for many reasons such as early closure or operational reasons. We can investigate this further with the hotel supplier, please send your comments to our head office to allow us to review this for you.

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Tirolexiste's Comment

Written on: 12/07/2013

I have sent my comments to your head office. They asked me not to contact them because otherwise my refund would take even longer to arrive.

I have investigated it with the hotel already and they say it was your fault not theirs. It would be nice if you would arrange my refund as I had to fork out loads of money to book somewhere else at such short notice. Thanks.

People use travel agents to avoid stress and complications. I think it is much simpler to book directly.

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Onthebeachltd's Comment

Written on: 12/07/2013

Please contact us so we can assist further, unfortunately I am not provided with your booking details so cannot see what correspondence we have received from you.

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“This Website is stealing your money”

Written on: 10/07/2013

I decided to book some holidays via onthebeach.co.uk everything was ok when I did the payment confirming my holiday were booked until the 30th of the selected month I wanted to travel, it's when I received the confirmation of my travel booking after payment that my holiday has been shorten until the 29th of the same month losing one day to enjoy. Personally I call this kind of treatment stealing people's money. Now I have to pay extra money if I want to enjoy my holiday or face paying a… Read Full Review

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“do not book through On The beach ”

Written on: 08/07/2013

Please do not ever book through On The Beach. I tried!!! they send an confirmation of your booking and in few hours they send another email asking for more money!!!! I wish I never booked through them. I want my money back and I don't know what to do now!!!… Read Full Review

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Onthebeachltd's Comment

Written on: 09/07/2013

In all cases where customers choose specific holiday/travel arrangements from the options that are available on the website, they are effectively placing an order with our company.

Where we are unable to secure the accommodation/travel arrangements at the price shown on our website or where those arrangements are no longer available, our staff will make contact with the customer and outline the options that are open to them. If there is an increase in the price of the chosen arrangements you are therefore offered the choice of either not proceeding with your requested booking as no payment will have been taken or accepting the revised price.

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“Very dissapointing experience”

Written on: 08/07/2013

I chose 4 stars Hotel in Costa Brava, paid my money, got confimation. Then the letter came, that "due to a system error, all bookings made to this hotel (Caleta Palace) have been confirmed in the Hotel Caleta. We have checked and unfortunately we are unable to confirm the Caleta Palace". The thing was, that the hotel agency really booked was 1 star, prices of other hotels after a month increased. After I waited for their answer more than 48 hours, called at their office and talked to them… Read Full Review

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“Unreasonable charges”

Written on: 04/07/2013 by Zebediah (1 review written)

Booked a hotel where I was offered a £70 deposit, decided to just pay the full amount. Realised a couple of days later it wasn't the hotel I meant to book, said they couldn't transfer as hotel I wanted was full. Managed to book the "full" hotel with another operator (at a cheaper price than them to boot) but OTB charged me £150 to cancel which is disgusting as it shouldn't exceed the deposit amount. It seems they are the Ryanair of package holidays, fine if you get everything right, but you… Read Full Review

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“Onthebeach staff was very polite on the phone”

Written on: 04/07/2013 by malachi_harper (1 review written)

Onthebeach staff was very helpful and polite on the phone, and all of our questions… Read Full Review

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