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Written on: 25/11/2009
good value for money and website is pretty easy, but just hope nothing goes wrong because you wont get a good response from their customer services. I've used them 3 times before with no problem but the last time I had problems with the amount of money they charged and checking in on line. Their customer care team are NOT very helpful and i will not be using them again. Would advise anyone to check the airline websites yourself (you get more choice with the options like baggage allowance ) and… Read Full ReviewVisit onthebeach.co.uk
Written on: 07/11/2009
Be warned but have a laugh at my expense.
Below are extracts from a series of emails concerning a holiday I just booked. In a nutshell I booked on line with a company (OTB On the Beach) guaranteeing the best prices or they'd give you triple the difference back.
I have booked with your company on a number of occasions because the service has been excellent and the holiday pricing competitive. Unfortunately, this time the holiday cost is not as competitive, so I would like to take up… Read Full Review
Written on: 05/11/2009
I booked a flight to Egypt with OTB and they actaully gave me the wrong flight information! They said that the flight departure times were 1 1/2 hours later than the actual time it did depart!We always check in very early and thought we were at the front of the check in queue but actually we were the last passengers to check in! Thought had loads of time to spare when an announcement came over the tannoy for us to hurry up and board! Thanks alot OTB!
Also they sent us the flight info for a… Read Full Review
Written on: 05/11/2009
Last Monday I booked a flight with OTB to Antigua in December. It is only now (Thursday) that I wonder if I had been ripped off. I went online and googled to see if there was a site that left reviews for OTB. Reading most of the reviews my feeling had been confirmed!
The flight only price was quoted £574 online. I wanted to book as quickly as possible as that was the cheapest I had seen after searching so far. As I came to the page where you have to fill out your credit details it seemed… Read Full Review
Written on: 04/11/2009
we are due to fly out to Sharm el Sheik in one week and have just received an email from OT Beach telling us our hotel accommodation is no longer available, the alternative given is only half built and most of the amenities are not available, we have been told if we do not accept this alternative we can choose another hotel (subject to availability) but must pay extra..............its a nightmare, all you read is true, avoid this company like the plague!!!!… Read Full ReviewVisit onthebeach.co.uk
Written on: 04/11/2009
I still think that this company is a joke..I have booked a combined holidays with them (flights and a hotel). First of all 3 days before departure I realised they have not sent me any hotel voucher even though teh booking said I am paying my initial amount for both. When I called them they said there was no availability for this hotel (where 7 of my other friends booked!!). I had a terrible time searching for availability somewhere else which I fortunately found finally. They were not able to… Read Full ReviewVisit onthebeach.co.uk
Written on: 26/10/2009 by TRICIAS (2 reviews written)
Flights, Thomson,Self catering, Playa Olid, Costa Odeje, Tenerife October 2009
Excellent service, booked with otbeach 4 weeks pior to holiday,really having 2nd thoughts after reading all the negative reveiws, however:
Tickets arrived 3 weeks before flight, received better upgrade room than I had booked at the Playa Olid Apartments @ Costa Adeje,little blip on arrival at airport as there was a delay and our transfer man was not there, however we found another representative with our names who… Read Full Review
Written on: 22/10/2009
I booked a holiday to Turkey last month and had no complaints with on th beach. I searched on the web for hours before going with them but they were loads cheapoer than everybody else and had loads of good hotels in icemeler. It was very easy to make thye booking and I got an email back from them with all the details pretty quickly. Id use on the beach again… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/10/2009
I booked a holiday to Lanzarote through otbeach.com, I was then informed more than 24hrs later that with the flights I had booked there was only one seat available.
I fully understand that the holiday is not definate until they have confirmed it with you by email but what I found most unprofessional and dissapointing was that I had to call the company to find out what was going on each time and was left on hold for up to 20mins both times, when my calls were finally answered I was met with… Read Full Review
Written on: 16/10/2009
This is the worst company to ever book your holiday with!!! First of all the on the phone agents are very Unproffesional and do not know how to speak to people..We booked a holiday to sharm el sheikh and although xl going into administration was not there fault dealing with them to get our money back has been a nightmare. i have filled in the forms for the CAA 4 times and OTB just keep loosing them and not forwarding them on! Unfortunatly they have to sign them before the go to CAA. I have paid… Read Full ReviewVisit onthebeach.co.uk
Written on: 11/10/2009
WAS GOING TO BOOK HOLIDAY TO POLAND ON THE NET. I SAW A VERY CHEAP DEAL SO I PHONED THEM UP TO SEE ABOUT IT. THE PERSON ON THE LINE SAID WHAT AM PHONING HIM FOR THE NET IS SELF EXPLANATORY AND I HAD TO RING HIM BACK WHEN I HAVE DECIDED IF I WANT THE HOLIDAY AS THEY WERE PEOPLE TRYING TO PHONE HIM. EVERYTHING I ASKED HIM HE TALKED TO ME AS IF I WAS A CHILD (I AM 46)HE WAS THE MOST IGNORANT AND UNHELPFUL HUMAN BEING I HAVE EVER COME ACROSS. SO I DECIDED TO LOOK AT SOME REVIEWS OF THIS COMPANY. I… Read Full ReviewVisit onthebeach.co.uk
Written on: 23/09/2009
As you read this website, you will see that we have all be scuppered in one way or another by On the Beach.
Basically what they do is advertise vague holidays on the web with vague prices which will see and often still are way below what you will have seen on the main tour op websites. And so you think great ( as we did ) and book up and duely pay your money. Now that theu have processed payment they THEN look to start booking the holiday up and as you will see they either go to look at the… Read Full Review
Written on: 13/09/2009 by Donjak (1 review written)
I booked a holiday with On The Beach Holidays and was sent to apartments mirachoro 2 which were advertised as 3 star, well what a joke that is. They were dated, sockets hanging out from walls, rooms dull and dingie, towels old, grey and torn, bath dirty as was grouting on shower tiling, shower was a rubber hose with a metal nozzle. Staff were friendlt enough and this was after we were moved rooms.
This is no more than a 1 star hotel and please don't book especially as a 3 star. OTbeach should… Read Full Review
Written on: 09/09/2009
Awful, Awful, Awful! - On The Beach Holidays put Mr on my ticket instead of Miss - admitted it was their fault, but did not rectify the mistake. I have spent the whole morning on the phone to them on hold at 10p per minute! I get promised they will call back, but they don't. Its not worth the saving that you get. Have never had this awful experience with any company before. I advise you that you will need a holiday after dealing with them… Read Full ReviewVisit onthebeach.co.uk
Written on: 04/09/2009 by taffy32 (1 review written)
after booking i realised i hade made a mistake with my departure dates.i amended my booking within three hours and recieved email 3 days later wanting an extra £190.i cancelled my booking prepared to lose my deposit of £130.2 days later another email confirming my cancellation and charging me an extra £107 for admin fees. o-t-beach i will never use again and not reccomend to anybody… Read Full ReviewVisit onthebeach.co.uk
Written on: 27/08/2009
WARNING - WEBSITE ON THE BEACH HOLIDAYS.COM - WARNING
In January 2009 On the beach holidays.com were having a "January Sale" and my friend and I booked and paid in full a 7 day beach break to Agadir Morocco staying at the 5* Sofitel Hotel for £250. OTB rang us within 24 hours and said we couldn't have the flight times, we would have to have different flights times and there would be an extra £80 each. We confirmed with the lady that this was the correct hotel and she said yes. Still at £340 7… Read Full Review
Written on: 26/08/2009
on the beach didnt tell us about flight changes so we missed flight and we had to go the next day wouldnt give us an extra day saying that it wasnt there fault it was airines, absolutley ridiculous. got to hotel to find out that they tought we were only staying for 5 nites instead of 7. do not touch this company . we are now taking them for compensation and will sue if necessary… Read Full ReviewVisit onthebeach.co.uk
Written on: 22/08/2009
The On the Beach Holidays website was very easy to use and there was no hidden charges. Two of my friends and I went to tenerife and spent only £430 on travel and all inclusive hotel. We enjoyed our stay very much we would recommend tenerife to anyone as there is alot to do for everyone. We went from the Wednesday to the next Wednesday. The hotel Villa Adeje Beach Resort that we were in was very basic but had plenty of room to move around. Would definitely recomend this to anyone… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/08/2009
omg!!! iv just booked a holiday with on the beach for the 18th of september it all seemed lovley for the price, and have just noticed all these reviews. i havent had any phone calls as such saying that somethings gone wrong but iv tryed about 12 times to get on the website to manage my booking and its saying this catche is broken, so i am now really worried that i spent money that i havent really got and i havent even booked a holiday!! … Read Full ReviewVisit onthebeach.co.uk
Written on: 20/08/2009
Do NOT use On The Beach Holidays, i cancelled a holiday with them they still charged me, i have lost £430. Athough they recorded the phone conversation they insist its not their policy to cancel they only responded to my e-mails after the departure date..I would advise anyone to stay well clear of this company… Read Full ReviewVisit onthebeach.co.uk
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