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Written on: 08/04/2008 by jabow (2 reviews written)
Fine if you don't have a problem
If you do, don't expect to be dealt with fairly. Because I wanted to speak to a manager I was given various contradictory reasons why this couldn't happen. I was cut off several times and transferred to a recorded message several times. Gave up in the end. Will not use again… Read Full Review
Written on: 06/04/2008
We were given our holiday confirmation with our booking number and everything then received in an e-mail to say they had tried to contact us, so we rang them back and they said the person who was dealing with our holiday was on the other line and would call us back, that that never happened. We then received an e-mail saying it had been cancelled, we then had to ring them and they told us the flights of the holiday had gone up by £100. I would never book with them thank god we had a lucky… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/03/2008 by justindav (1 review written)
I have been using on the beach for the past 4 years. In total in excess of 10 holidays. I have never experienced any of the problems listed by other customers.
In relation to the credit/debit charge. If you pay your balance by cheque you avoid the charges. I have yet to find a cheaper holiday anywhere else.
The customer services are fine. They respond to e mails and always ring back when they say they will… Read Full Review
Written on: 21/03/2008
I have used On The Beach holiday twice they have always been excellent offering good value for money as I have always had a tight budget especially as children go free in there holidays if they are under 12. When booking if displays what you are booking clearly and I never had a problem with them as I have previously traveling to Tenerife and I am travelling to Cyprus in the summer. I have shocked by some of the reviews I find On The Beach one of the best companies I have booked with… Read Full ReviewVisit onthebeach.co.uk
Written on: 14/03/2008 by simplestar (1 review written)
I do not recommend On the Beach Holidays! The staff in my opinion were unhelpful. As far as I am concerned the person who dealt with me thought they had put me on hold but didnt! Shame they didn't put me on hold properly as I was unhappy with what they said! Never again will I call otbeach… Read Full ReviewVisit onthebeach.co.uk
Written on: 09/03/2008
I have used otbeach twice now, once to Tenerife and once to Egypt and have always had an excellent service. The price I was quoted was the price I paid, all their information I received was accurate and we had two great holidays.
However, reading all the other reviews, I could have just got lucky, but have to be honest and say that, the reviews I've read don't reflect the service I received which was first rate and excellent value for money… Read Full Review
Written on: 08/03/2008 by chrisani (1 review written)
Booked holiday to zante with ot beach good value for money and everything went well, good value and well recommend.
I do shop around for my holidays and always check hotel reviews before booking.
I have booked my accommodation to Santana beach resort goa with ot and will write a review on return. However I recommend www.otbeach.com… Read Full Review
Written on: 27/02/2008 by gazzab (1 review written)
Upon arrival in the accommodation we were told we only had 1 room for 13 people, and 6 of us had to sleep in reception, no help what so ever non english speaking reps or staff, on the second day we were given the wrong room and told its that or nothing. We booked with OTB.com and Med hotels both were no help what so ever. I am talking about last August and to this day they still wont sort out any compo and said they never will
No entertainment for the kids unless you are German or Russian and… Read Full Review
Written on: 21/02/2008 by Downs (1 review written)
Wrong flight details sent by email. Followed by several calls form there representative to say that the flights had changed as the first ones were fully booked. I said I was confused due to the number of changes verbally given, not to worry I was told......you will get an email to confirm everything and your tickets will be issued prior to departure. This is what happened
1) No tickets arrived so checked email and it said collect from XL desk
2) No tickets in our names after thorough search by… Read Full Review
Written on: 08/02/2008 by mircocim (1 review written)
I have booked a holiday to Egypt over the phone. They add so many charges from the original pricing I could not believe it!
They made a mistake and it took over 30 emails and as many calls to have the order rectified!!! They told me they'd call me back but never did. At the end I had to treaten them to cancel the booking (over £2000) and demand full refund. They are no cheaper than any other travel agent, there are a lot of hidden fees in the final bill!
… Read Full Review
Written on: 03/02/2008
None we booked flight to egypt 10 mins after booking they rang saying we get 1 day less and 40.00 more to pay. Never again will I use On The Beach Holidays as I have heard rumours of this happening before… Read Full ReviewVisit onthebeach.co.uk
Written on: 02/02/2008
We read some horrendous reports on the firm. People said they were asked for more money, could not contact anyone in the firm etc. Would almost make us cancel the whole thing. But we had no complaints about On the Beach travel company… Read Full ReviewVisit onthebeach.co.uk
Written on: 22/01/2008 by JacobLondon (2 reviews written)
Overall the holiday I booked with on the beach was very enjoyable, they were cheap and cheerful, and the location and hotel were superb.
I did check out the hotel using trip adviser however as I wanted to get a better idea of the accommodation!… Read Full Review
Written on: 22/01/2008
I have booked a holiday with On the Beach in the last few weeks.
Be aware they seem to be cheap in comparison with other tour operators until you book then you will get the 2% credit card charge and you will also get charged 1% for using a debit card.
I paid a deposit of £450 to book the holiday and as far as I am aware was charged £52 for doing so, I left it a week to see if they would contact me about this error but I heard nothing. I think they would have just left it as it was... I… Read Full Review
Written on: 17/01/2008 by doobs (1 review written)
You can get a good holiday and price thats just right, by going into your local high street travel agents. I have been looking for a holiday to Gran Canaria for family of 5, and otbeach came out tops with price, but then I had to arrange transfer or they can get me a minibus at around £160, also flights had no meals, but was strange how they could get me some flights at good times, but no high street agent had them. (Read other reviews about flights being changed) when we priced it all up it… Read Full ReviewVisit onthebeach.co.uk
Written on: 04/01/2008
Wish I'd known how much cheaper my holiday to Turkey would have been with On The Beach Holidays instead of the travel company I have already booked with. I would have saved £200. So annoying… Read Full ReviewVisit onthebeach.co.uk
Written on: 24/12/2007 by lara66 (1 review written)
Flight was terrible, not organised like you think it would be, got to Lanzarote airport and no jumbo travel had to wait an hour for her to get her act together, finally got us all a mini bus! So 2 hours after landing we were at the hotel, great we thought looked lovely... only to be told we WERNT booked in there apparently hotels4u arnt dealing with them and had moved all there guests out, had to pay for a taxi to another hotel and in my opinion it was a horrible hotel I was there on my own… Read Full ReviewVisit onthebeach.co.uk
Written on: 06/12/2007 by TimRitchie (7 reviews written)
For a beach holiday, On The Beach really does exactly what it says on the tin. Fantastic value for money - that is all you want for a beach holiday. Full range of hotels - all star ratings. I compared the price of my holiday to Malta with a number of other agents - I could not get close to the On The Beach price with any of them!… Read Full ReviewVisit onthebeach.co.uk
Written on: 23/10/2007 by jennyt88 (1 review written)
The only thing that worried me was after sales I had a slight error with my paperwork emailed admin and they responded and sorted the issue within 48 hours which was great. The only downside is the sales team are quite unhelpful after booking as i called them before emailing. I advise just email admin as they are great!!… Read Full ReviewVisit onthebeach.co.uk
Written on: 20/10/2007 by popsicle (1 review written)
when booking the holiday, which was 6weeks ago, we were called up to say the hotel The hotel that we had booked was not available, and would we like to have their recommendation, We said NO we would have a look else- where. They assured us that we would have had the transaction reversed, and got a confirmation email, that very same night.
We then found another holiday through the same website which we booked.
Having got to the holiday destination, it appeared that the hotel that we thought had… Read Full Review
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