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Written on: 06/03/2010
I booked a holiday 2 days ago for September this year, received an email confirmation yesterday afternoon after 2 phone calls from the customer services dept, one to check i wanted additional luggage and one to say my room was no longer available and i would be upgraded for same price - GREAT!
but upon checking the confirmation we were actually booked for April this year. I rung them immediately and was told it was MY mistake and that I had picked those dates. I have had to put a request online… Read Full Review
Written on: 02/03/2010
WARNING !!! NEVER USE THIS COMPANY!! ALTHOUGH I HAVE USED THIS COMPANY BEFORE, I RECENTLY HAD TO CANCEL A HOLIDAY DUE TO PERSONAL CIRCUMSTANCES, ONLY TO FIND IN THE SMALL PRINT THAT THERE WAS A £30 FEE ON TOP OF THE DEPOSIT PAID FOR EACH OF THE TRAVELLERS. tHIS TOTALLED £250 WHICH WE PAID. FOLLOWING THIS I WAS SHOCKED TO FIND OUT THAT OTBEACH HAD WITHDRAWN OVER £1000 FROM THE CREDIT CARD USED TO PAY THE DEPOSIT. SINCE THIS I HAVE SPENT OVER TWO HOURS ON THE PHONE AT A PREMIUM RATE OF 10p A… Read Full ReviewVisit onthebeach.co.uk
Written on: 01/03/2010
Like many on this site we were also caught out by the hidden baggage charge which added another £154 to our holiday. Contacted OTB who informed me that it was my error and that if I wished to cancel I would loose the full cost of the holiday. I will never use this company again… Read Full ReviewVisit onthebeach.co.uk
Written on: 24/02/2010
I booked a holiday thinking i was getting a great deal, only to be told the flight cost had gone up £100 per person. what a joke. How they are still in business I do not know. Staff do not care that theyhave messed up. Totally useless will nether use again… Read Full ReviewVisit onthebeach.co.uk
Written on: 23/02/2010 by pamelawest (1 review written)
booked with this site jan 2010 to tenerife never a gain flight was with ryanair had the same amount of luggage goin and comin bac but was charged £20 comin ome hotel was with hotel beds all inc no entertainment at all ad 2 b in bed by 11 does not cater for english the hotel was rooms was nice and clean food was cold complained every day we could of got moved but at aprice would not reccomend this hotel to anybody only if room only in future i will book my holidays by a appropriate travel agent… Read Full ReviewVisit onthebeach.co.uk
Written on: 23/02/2010
AWFUL AWFUL AWFUL!!!!
HOW MANY COSTS DO THEY WANT TO HIDE! THE WAY THEY MARKET THEIR PROPERTIES MUST BE BORDERING ILLEGAL!
I WILL NEVER USE THEM AGAIN AND SINCERLY HOPE IF YOUR READING THIS ITS BEFORE YOU HAVE USED THEM AND NOT AFTER… Read Full Review
Written on: 20/02/2010
On the Beach are the worst agents i have ever encountered!
The deals seem great at the time but don't be fooled.
Last year we booked to go to egypt with them but were flying with globespan who went bust,we were under the impression we would get a full refund but the hotel was booked seperatly and we basically lost £300. I would advise all travellers to book with a firm that is atol protected. I've now booked a holiday with thomas cook and you know they may not always be that great but at least… Read Full Review
Written on: 19/02/2010
We are currently attempting to cancel a holiday we didn't even know we had booked as it wasn't clear on their website what was going on. We entered our card details to move onto the next screen which we believed would tell us how much our baggage was going to be- it did, but this was charged for seperately once the fee for the holiday was charged to our account. Had we known how much the charges were going to be (having spent lots of time trying to find out) we never would have accepted their… Read Full ReviewVisit onthebeach.co.uk
Written on: 19/02/2010 by Holiday Rep (11 reviews written)
My wife and myself along with our children went on a package holiday with 'On The Beach Holidays' to the 'Caria Holiday Resort Hotel' in Sarigerme Turkey - August 2008. 7 persons who paid £600 each for a so called 4 star hotel.
To call this hotel a four star is quite frankly an insult to any other hotel that uses the star motif as a measure of hotel quality/standards.
The only thing that was star rated in my opinion was the awful standard of cleanliness and that definately does get a five star… Read Full Review
Written on: 17/02/2010
The booking was easy, although we did request an answer to a question and none was forthcoming. In the first instance I telephoned and was told to email customer service which we did, but no reply. I would also like to know how they can say a hotel is 4 star when it is clearly at best a poor 2 star. I am talking about the Windsor Hotel, Sliema, Malta… Read Full ReviewVisit onthebeach.co.uk
Written on: 11/02/2010
I booked a holiday to Tenerife in Oct 09. The holiday went without any problems and it was much cheaper than advertised in Thomson, which at the end of the day was the reason we were booking through an internet sight and not through a travel agents. Our flight was with BMI and which was advised to us in our printable ticket nearer the time.
Our flight times were changed however they contacted us in advance to let us know. We did have to change our transfer time that was booked through OT… Read Full Review
Written on: 10/02/2010
Just tried to book a holiday with otb, got a really good deal which is why i rate value for money as a 5, but that is only if they give u the holiday after they got your money.I got all through the booking they took my card details and then told me there was a problem. The hotel looked to good for the price so i couldnt go ahead with the booking. Its taken me 2 weeks to get my money back. DONT BOOK WITH THEM.They sould have told me there was a problem before taking my money… Read Full ReviewVisit onthebeach.co.uk
Written on: 10/02/2010
I feel annoyed, disappointed and foolish to have been taken in by yet another, what appears to be efficient and good value web site.
Please do not build up your hopes that you have booked a holiday when you give all your requests along with your credit card details.
I was 'sucked' into a situation where they were offering much more expensive flights than the ones I thought I had booked.
What a waste of time.
I am very tempted to start using travel agents again!!!… Read Full Review
Written on: 09/02/2010 by designerwrist (1 review written)
BEWARE THESE BOGUS CON MERCHANTS. NO CUSTOMER SERVICE + COSTLY 0871 NUMBERS IF YOU NEED TO CONTACT THEM. HIDDEN EXTRAS ON EVERY PAGE. THEY FOOL YOU INTO THINKING YOU HAVE THE TOTAL COST GET YOU TO ENTER YOUR CARD DETAILS. Then HIT you with more charges but no going back from that screen. They are not even the tour operators just an agent for companies like UTravel and UBook. Please think long and hard before trusting them they seriously are crooks.
… Read Full Review
Written on: 03/02/2010
Absolutely awful,I booked flights through them ,when I received the details I was instructed to log onto Ryanairs site and confirm my booking and download my E ticket this prooved rather difficult as I was in fact flying with Thompson.Felt a right plonker when I complained to Ryanair that their
system wascrap and was told that I was not booked to fly with them.After many attempts and cosiderable expense I managed to sort it with Othe beach.It was like talking to congenital idiots.
I will never… Read Full Review
Written on: 03/02/2010
Absolutely awful - would never use this company again, I wish I had seen these reviews before booking as I too was stung with an additional baggage charge of £23 pp per flight after having confirmed the booking - can easily get the flights much cheaper elsewhere, have tried to complain but was met with a very rude operator who told me it was my fault. Have emailed customer services with no reply, have not even had my booking confirmed yet so I am unable to work out whether I even have a flight… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/01/2010
Thought I'd found a right bargain only it wasn't after they'd sneakily added on baggage costs after they took my credit card details! They charge £15 per person per flight so I ended up forking out an extra £60. They didn't even give me the option of only paying baggage for one person, it was either £60 or no baggage. Thomas Cook would have been cheaper! Can't believe I've been done. Been trying to call them to complain and surprise surprise no one answers the phone and they charge 10p a… Read Full ReviewVisit onthebeach.co.uk
Written on: 28/01/2010
Dont book with these!!! We did not see the extra baggage cost, so a so called cheap holiday turned out to be £130 extra to the price shown and this wasnt visable until they had our money. We could have had booked with Thompson for the same money!!!… Read Full ReviewVisit onthebeach.co.uk
Written on: 26/01/2010
Do not book with this company! They are not very honest and will try to sneak another product instead the one you paid for. We appealed, they appologized and change the booking, then charged us twice for it! On positive side: communication is fairly good, they are quite quick to amend their mistakes, but YOU must be quick to spot it… Read Full ReviewVisit onthebeach.co.uk
Written on: 25/01/2010
Horrendous! Booked a holiday - seemed a good deal but they cancelled it the next day claiming it wasn't available any more...
1. Why sell holidays that are unavailable?
2. How can you have an operator call me to tell me it's unavailable without any explanation?
An absolute farce and a massive disappointment. Just don't do it… Read Full Review
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