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Written on: 20/01/2010
Where do I start? Well firstly can i start by saying that the staff around the pool area and bar areas were all lovely, very friendly and helpful but the reception staff and managers were rude, ignorant and very unpleasant at all times!
you are given complimentary beach towels every day that you have to return at the end of each day, unfortunately for me 2 of my towels were stolen and when reported was told to go back the next day and see a manager, who then told me I shold have reported it… Read Full Review
Written on: 18/01/2010
If you are planning to book through www.onthebeach.co.uk (www.otb.co.uk) read this first!
I unfortunately have had a recent bad experience with www.OntheBeach.co.uk (www.otb.co.uk).
A Summary of the complaint.
Basically beware of a triple price match guarantee that they will not honour, misleading advertising, and hidden £300 cancellation charges (in addition to your deposit)
I have tried to resolve this through the normal complain procedures but have just received numerous canned… Read Full Review
Written on: 16/01/2010
I hae have used OTB for the last few years, however, I would say be very careful, on one hand you do get cheap holidays, but the service is terrible. i placed an order last evening at 19.57. i realised when a confirmation email came back say my order was pending, and would take 24hr to be confirmed, that I had made an error in the booking, I immediately phoned and asked for them to cancel and they wouldnt. They said they would not cancel. i thought that was rediculous, considering I had only… Read Full ReviewVisit onthebeach.co.uk
Written on: 15/01/2010
you just lost a booking coz yor site wont let me book accommodation only even though i clicked 'HOTEL ONLY' it was still telling me to enter flight details. after umpteen tries i booked elsewhere… Read Full ReviewVisit onthebeach.co.uk
Written on: 12/01/2010
Well where do i start??
TO cut a long storey short...I was planning a trip to Goa for Feb this year and otbeach's offers looked great, cheaper than all the others by far. I put through all the flights/accom and payment online n got a really great discount, however, it took them over 12hrs to email and say the payment hadn't gone through. rang my bank, no probs there. by which time the cost had gone up. i decided to just book flights instead, no online discount was given and i got an email(over… Read Full Review
Written on: 10/01/2010
Ihave been stung by this company twice now. I should have learned my lesson the first time. Each time they have rang after taking my money to say the flight isn't available but can offer a different obviously for more money. the annoying thing is I could have got the holidays elsewhere cheaper than the new price. they are not alone, Travel Republic do it as well and again with both customer service is rubbish. Also had friends who had booked when Excel went down and they got no help… Read Full ReviewVisit onthebeach.co.uk
Written on: 09/01/2010
On The Beach (On the Rocks more like)
Booked a flight with OTB Jan 2010 but got no Confirmation or instruction for On Line Check In even when requested repeatedly. Consequently billed further and heavily at the airport (no surpise to the airline when made aware we booked with OTB!) Website has been down for days and if they do pick up the phone (which they may not do from one day to the next) staff are unhelpfull and unprofessional. Suggest you book direct for flights with airlines. If you pay… Read Full Review
Written on: 05/01/2010 by brizboi (1 review written)
hiked prices bad service and unexplained admin charges, avoid, avoid, avoid, if booking a flight only go direct, this company should be removed from ryanairs ticket booking, always book direct, u get nothing from on the beach travel company except overcharged… Read Full ReviewVisit onthebeach.co.uk
Written on: 29/12/2009
they have taken my money
Written on: 29/12/2009
I have booked with otbeach.com for many years years and have never come across a problem with them. I would definitely recommend booking with them. Their website is easy to use and most importantly cheap!! Really don't know where all these bad reviews come from… Read Full ReviewVisit onthebeach.co.uk
Written on: 29/11/2009
i travelled with 8 family members to icmeler in July 2009 with OTB holidays. Although the holidays was fantastic, halfway through the holiday we had been advised that our return flight would be delayed for atleast 7 hours due to time changes. When i called OTB they had told me my transfer times from the apartments had been changed so we did not have to sleep in the airport all night with a 1 year old baby and a 4 year old. Unfortunately this was not the case and the transfer people picked us up… Read Full ReviewVisit onthebeach.co.uk
Written on: 25/11/2009
good value for money and website is pretty easy, but just hope nothing goes wrong because you wont get a good response from their customer services. I've used them 3 times before with no problem but the last time I had problems with the amount of money they charged and checking in on line. Their customer care team are NOT very helpful and i will not be using them again. Would advise anyone to check the airline websites yourself (you get more choice with the options like baggage allowance ) and… Read Full ReviewVisit onthebeach.co.uk
Written on: 07/11/2009
Be warned but have a laugh at my expense.
Below are extracts from a series of emails concerning a holiday I just booked. In a nutshell I booked on line with a company (OTB On the Beach) guaranteeing the best prices or they'd give you triple the difference back.
I have booked with your company on a number of occasions because the service has been excellent and the holiday pricing competitive. Unfortunately, this time the holiday cost is not as competitive, so I would like to take up… Read Full Review
Written on: 05/11/2009
I booked a flight to Egypt with OTB and they actaully gave me the wrong flight information! They said that the flight departure times were 1 1/2 hours later than the actual time it did depart!We always check in very early and thought we were at the front of the check in queue but actually we were the last passengers to check in! Thought had loads of time to spare when an announcement came over the tannoy for us to hurry up and board! Thanks alot OTB!
Also they sent us the flight info for a… Read Full Review
Written on: 05/11/2009
Last Monday I booked a flight with OTB to Antigua in December. It is only now (Thursday) that I wonder if I had been ripped off. I went online and googled to see if there was a site that left reviews for OTB. Reading most of the reviews my feeling had been confirmed!
The flight only price was quoted £574 online. I wanted to book as quickly as possible as that was the cheapest I had seen after searching so far. As I came to the page where you have to fill out your credit details it seemed… Read Full Review
Written on: 04/11/2009
we are due to fly out to Sharm el Sheik in one week and have just received an email from OT Beach telling us our hotel accommodation is no longer available, the alternative given is only half built and most of the amenities are not available, we have been told if we do not accept this alternative we can choose another hotel (subject to availability) but must pay extra..............its a nightmare, all you read is true, avoid this company like the plague!!!!… Read Full ReviewVisit onthebeach.co.uk
Written on: 04/11/2009
I still think that this company is a joke..I have booked a combined holidays with them (flights and a hotel). First of all 3 days before departure I realised they have not sent me any hotel voucher even though teh booking said I am paying my initial amount for both. When I called them they said there was no availability for this hotel (where 7 of my other friends booked!!). I had a terrible time searching for availability somewhere else which I fortunately found finally. They were not able to… Read Full ReviewVisit onthebeach.co.uk
Written on: 26/10/2009 by TRICIAS (2 reviews written)
Flights, Thomson,Self catering, Playa Olid, Costa Odeje, Tenerife October 2009
Excellent service, booked with otbeach 4 weeks pior to holiday,really having 2nd thoughts after reading all the negative reveiws, however:
Tickets arrived 3 weeks before flight, received better upgrade room than I had booked at the Playa Olid Apartments @ Costa Adeje,little blip on arrival at airport as there was a delay and our transfer man was not there, however we found another representative with our names who… Read Full Review
Written on: 22/10/2009
I booked a holiday to Turkey last month and had no complaints with on th beach. I searched on the web for hours before going with them but they were loads cheapoer than everybody else and had loads of good hotels in icemeler. It was very easy to make thye booking and I got an email back from them with all the details pretty quickly. Id use on the beach again… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/10/2009
I booked a holiday to Lanzarote through otbeach.com, I was then informed more than 24hrs later that with the flights I had booked there was only one seat available.
I fully understand that the holiday is not definate until they have confirmed it with you by email but what I found most unprofessional and dissapointing was that I had to call the company to find out what was going on each time and was left on hold for up to 20mins both times, when my calls were finally answered I was met with… Read Full Review
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