On The Beach Holidays Reviews - www.onthebeach.co.uk

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“I booked a package tour to Turkey for two families in...”

Written on: 04/04/2007 by gle727 (3 reviews written)

I booked a package tour to Turkey for two families in August this year (2007) in what was a very nice hotel. There was minimal information about the hotel available, other than a link to the hotel's own website, and it did look very nice. After getting abuse through email from OTBeach for not having done my research on the hotel I'd booked, they reluctantly agreed to try and find more information about the hotel and the All Inclusive package we had booked. After a long and bitter wrangle… Read Full Review

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“A good web site easy to navigate and when I have...”

Written on: 04/04/2007 by Mags and Col (1 review written)

A good web site easy to navigate and when I have telephoned the operator was very polite no complaints so far… Read Full Review

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“Generally overall I think the companys ok. After...”

Written on: 08/03/2007 by jheron (1 review written)

Generally overall I think the companys ok. After ringing the company I booked over the telephone. The telephone price was slightly higher but I felt more reassured after speaking to them. Still good value for money around £60 more booking on the telephone. Always pay with your credit card becase you are covered. They are ABTA bonded so there shouldn't really be any problem… Read Full Review

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“Looking for value for money and a chance to de stress,...”

Written on: 07/03/2007 by ellienor (2 reviews written)

Looking for value for money and a chance to de stress, am getting less for what I paid and am completely stressed trying to get in touch with them!!! I need a holiday!!!!… Read Full Review

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“We have just booked a holiday with on the beach we...”

Written on: 18/02/2007 by aidan30 (1 review written)

We have just booked a holiday with on the beach we have paid a deposit of £200 we have no conformation for 2 weeks now we have emailed them 5 times on this still no reply, rang them every day for the past 4 days today we rang and explained are situation and the person who answered hung up i then rang again and he hung up again i rang him back and he was very abusive. We are now going on a holiday and dreading what it will be like as if this is the type of people they employ what is there… Read Full Review

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“Myself and my friends were looking into booking a...”

Written on: 30/01/2007 by Amylmills (1 review written)

Myself and my friends were looking into booking a package holiday and were looking around for the best deals. On the Beach offered £875.00, after some consideration we decided to book a hotel with someone else and the flights only through On the Beach, which was advertised at £724.00. We put in our card details for the flight only and on the booking screen it said, why not check out our hotels as well, there was no option to pay a deposit only, so we decided to pay the full amount of £724.00… Read Full Review

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Shelleygalvin's Response to Amylmills's Review

Written on: 23/02/2007

I have also had this problem but the opposite way round. I booked a complete package holiday but was only sent confirmation for the flights. At first they let me add on the hotel straight away but then I received confirmation with a higher price than I had been quoted. I rang to query this but nobody would talk to me. When they finally did, they told me it was because there was no online discount, as it was a phone booking but I booked online! I will never book with this company again! To this day I am trying to get my discount, I have contacted ABTA to obtain some advice.

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“I booked my holiday with them after reading the...”

Written on: 06/11/2006 by Bumbles222 (1 review written)

I booked my holiday with them after reading the reviews about the hotel, and I found out Los Alisios in Tenerife doesn't have a restaurant. I began to get really worried, as I had booked half board. After contacting On The Beach Holidays several times, they finally admitted that the hotel doesn't have a restaurant. This was the night before my departure. They said we could go to Los Alisios Self Catering and have £300 towards restaurant costs. I said "no", as we had booked a 3 star hotel in… Read Full Review

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“Having spent one hour looking on travel web sites for...”

Written on: 26/10/2006 by J 0 6 (1 review written)

Having spent one hour looking on travel web sites for a week's holiday without a single supplement, On The Beach Holidays came up with the goods. I've just returned from the Dominican Republic, had a great time in a AAA all-inclusive complex for less than 400 pound. Good on you On The Beach!… Read Full Review

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“You do need patience to use On The Beach Holidays...”

Written on: 13/09/2006 by Holiday Lover (1 review written)

You do need patience to use On The Beach Holidays Company, but I think I will use them again, as the value for money was outstanding. I think some people expect 5 star service, but when you only pay a fraction of the high street prices it's not what you get. But it's just as good as any other no-frills holiday, if not better. The holiday was just what my partner and I needed and we shall use this company again… Read Full Review

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“We booked our holidays with On The Beach Holidays on...”

Written on: 07/09/2006 by louises4 (1 review written)

We booked our holidays with On The Beach Holidays on Saturday 26th August, to go on Tues 29th August, and we received confirmation within the hour. Cheapest deal by miles - family of 5 to Tenerife for £540 in the summer holidays - unbelievable! Our best holiday ever!

I was a little dubious of what apartments were going to be like due to being so cheap. We stopped at Neptuno in Costa Adeje, Tenerife and on arrival was amazed by how lovely it all was, thanks to On The Beach for top holidays!… Read Full Review

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“On The Beach Holidays is an excellent site, easy to...”

Written on: 21/08/2006 by craig12345 (1 review written)

On The Beach Holidays is an excellent site, easy to use and the staff was very helpful sorting my holiday out for me. The prices were a lot cheaper than anywhere else I could fine and I will definitely be booking through them again!… Read Full Review

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“After booking a last minute holiday for a relative, On...”

Written on: 23/07/2006 by bjcool (2 reviews written)

After booking a last minute holiday for a relative, On The Beach Holidays claimed to have tried contacting us by telephone regarding the holiday being unavailable. After booking a transfer from the airport during that time, with the link from their website, we had to cancel. The transfer could not be cancelled, as we later found out the small print stated no refunds are given to transfers cancelled within 7 days of holiday date.
Useless website for late deals. I don't know about their other… Read Full Review

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“We booked a holiday with On The Beach Holidays, and it...”

Written on: 19/07/2006 by myjoereay (1 review written)

We booked a holiday with On The Beach Holidays, and it took a whole day of calls to eventually get the transfer documents sorted. The hotel was very basic, and we had to pay for basic services when we got there ie. air conditioning. Although we had paid extra to hold the room until late, due to the late flight, we were charged a second time, with the hotel telling us that this was the norm for this company. The rep turned up the day before we left (only at our request), and pointed to our… Read Full Review

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“I booked a holiday with n The Beach Holidays who...”

Written on: 08/07/2006 by dcarolan (1 review written)

I booked a holiday with n The Beach Holidays who happily took my money, and then left me in limbo regarding tickets and hotel vouchers conformation. All admin is performed via e-mail with a 48 hour delay between responses. Or in my case, six days and countless one way emails. This company is definitely not for the faint hearted… Read Full Review

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“On the Beach Travel is awful. God forbid you have a...”

Written on: 14/06/2006 by safetraveller (1 review written)

On the Beach Travel is awful. God forbid you have a mistake or discrepancy with your travel, as you will never be contacted by anyone no matter how hard you try. I tried desperately hard to change my accommodation after I found refurbishment work going on at the hotel. After dozens of emails which were not replied to, I decided to call AT 50P PER MINUTE, and it took 4 calls to get hold of anyone!!! Then the person actually laughed down the phone at me when I requested the change. Even though I… Read Full Review

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“On The Beach Holidays are a cheap online travel agents...”

Written on: 30/05/2006 by ellithewelly (1 review written)

On The Beach Holidays are a cheap online travel agents that I would use again. The tickets for my holiday came 3 weeks before the holiday, so any fears that I had were soon diminished. We had a bad start when the agent only booked a week for us instead of two. We only found out when Libra sent us a letter informing us of flight changes. As soon as we contacted them everything was sorted out. The new agent couldn't have been more pleasant or helpful, turning a bad experience into a relatively… Read Full Review

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“On The Beach Holidays may be cheap, but the customer...”

Written on: 16/05/2006 by spdavies (1 review written)

On The Beach Holidays may be cheap, but the customer service really reflects this!!

Flexibility and Customer service as soon as they have your money!!
I've recently booked a holiday with On The Beach Holidays and I wanted to change my flight having been given an incorrectly dated flight (I asked for the 6th and they've given me the 7th). They now want to charge me for the cancellation charge, and they refuse to speak to customers over the phone - all admin is performed via e-mail with a 48… Read Full Review

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“On The Beach Holidays were OK, but I will use another...”

Written on: 03/05/2006 by manjen61 (3 reviews written)

On The Beach Holidays were OK, but I will use another company in future. I had difficulty changing accommodation, even though it was booked 20 weeks in advance. They wanted £256 to change accommodation, but after getting in touch with ABTA they charged me £50 only… Read Full Review

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251660_Allessandro23Italia's Response to manjen61's Review

Written on: 18/07/2006

Don't think this statement is true,
<br/>A good friend of mine works for abta and any complaints have to be made in writing to the travel agent and abta themselves.
<br/>I cant believe a price could change by that amount just because of something you said.

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“I have booked a holiday with on the beach...”

Written on: 17/03/2006 by black5214 (1 review written)

I have booked a holiday with on the beach holidays.com. My flight tickets have arrived with incorrectly spelled names!!! I have telephoned, emailed on several occasions and faxed details to them!!..Still no response 1 week later...So much for customer service!, Once you've made your payment, they clearly can't be bothered to respond to queries… Read Full Review

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“This is probably after the event for most of you but...”

Written on: 14/02/2006 by ETS (1 review written)

This is probably after the event for most of you but here goes anyway. I too found On The Beach Holidays prices to be very good and indeed cheapest I could find compared with everything else on the net. However, when actually trying to execute the booking I needed 6 rooms for 12 adults (all 50+ I hasten to add!) and found that you could not actually book more than 6-8 adults on line. On ringing for a quote it was more expensive because you could not get the on-line booking discount if you… Read Full Review

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Vulcan's Response to ETS's Review

Written on: 08/03/2006

I Agree with you about Otbeach holidays..I would never recommend or use this company again!

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Howcarol25's Response to ETS's Review

Written on: 04/03/2007

I agree, They are a bunch of stitch-up conmen (women)
<br/>Big "H"

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