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Written on: 10/02/2010
I feel annoyed, disappointed and foolish to have been taken in by yet another, what appears to be efficient and good value web site.
Please do not build up your hopes that you have booked a holiday when you give all your requests along with your credit card details.
I was 'sucked' into a situation where they were offering much more expensive flights than the ones I thought I had booked.
What a waste of time.
I am very tempted to start using travel agents again!!!… Read Full Review
Written on: 09/02/2010 by designerwrist (1 review written)
BEWARE THESE BOGUS CON MERCHANTS. NO CUSTOMER SERVICE + COSTLY 0871 NUMBERS IF YOU NEED TO CONTACT THEM. HIDDEN EXTRAS ON EVERY PAGE. THEY FOOL YOU INTO THINKING YOU HAVE THE TOTAL COST GET YOU TO ENTER YOUR CARD DETAILS. Then HIT you with more charges but no going back from that screen. They are not even the tour operators just an agent for companies like UTravel and UBook. Please think long and hard before trusting them they seriously are crooks.
… Read Full Review
Written on: 03/02/2010
Absolutely awful,I booked flights through them ,when I received the details I was instructed to log onto Ryanairs site and confirm my booking and download my E ticket this prooved rather difficult as I was in fact flying with Thompson.Felt a right plonker when I complained to Ryanair that their
system wascrap and was told that I was not booked to fly with them.After many attempts and cosiderable expense I managed to sort it with Othe beach.It was like talking to congenital idiots.
I will never… Read Full Review
Written on: 03/02/2010
Absolutely awful - would never use this company again, I wish I had seen these reviews before booking as I too was stung with an additional baggage charge of £23 pp per flight after having confirmed the booking - can easily get the flights much cheaper elsewhere, have tried to complain but was met with a very rude operator who told me it was my fault. Have emailed customer services with no reply, have not even had my booking confirmed yet so I am unable to work out whether I even have a flight… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/01/2010
Thought I'd found a right bargain only it wasn't after they'd sneakily added on baggage costs after they took my credit card details! They charge £15 per person per flight so I ended up forking out an extra £60. They didn't even give me the option of only paying baggage for one person, it was either £60 or no baggage. Thomas Cook would have been cheaper! Can't believe I've been done. Been trying to call them to complain and surprise surprise no one answers the phone and they charge 10p a… Read Full ReviewVisit onthebeach.co.uk
Written on: 28/01/2010
Dont book with these!!! We did not see the extra baggage cost, so a so called cheap holiday turned out to be £130 extra to the price shown and this wasnt visable until they had our money. We could have had booked with Thompson for the same money!!!… Read Full ReviewVisit onthebeach.co.uk
Written on: 26/01/2010
Do not book with this company! They are not very honest and will try to sneak another product instead the one you paid for. We appealed, they appologized and change the booking, then charged us twice for it! On positive side: communication is fairly good, they are quite quick to amend their mistakes, but YOU must be quick to spot it… Read Full ReviewVisit onthebeach.co.uk
Written on: 25/01/2010
Horrendous! Booked a holiday - seemed a good deal but they cancelled it the next day claiming it wasn't available any more...
1. Why sell holidays that are unavailable?
2. How can you have an operator call me to tell me it's unavailable without any explanation?
An absolute farce and a massive disappointment. Just don't do it… Read Full Review
Written on: 25/01/2010
Do not book with this company! They charge over the odds for cheap flights! just booked a holiday to notice afterwards that buying easyjet flight direct whould have been much cheaper! They charge massive penalties for using a credit or even visa debit card and tell you after they charged your card what the total is. we contacted them 30 seconds after getting the booking summery as we wanted to cancel! Just to be informed that the complaints department would get in touch 3 days later. They… Read Full ReviewVisit onthebeach.co.uk
Written on: 25/01/2010
Fanstic company.. with the best prices.. I dont think you'll find cheaper. Have recomeneded to all family and freinds, The site is easy to use, and gives u prices as you go along. Has loads of places to choose from. Will definately going to book again soon.x… Read Full ReviewVisit onthebeach.co.uk
Written on: 23/01/2010
I have booked with OTB on 3 seperate occasions now and have found them very good in most respects. I would recomend them to anyone. I find their website very easy and prices at least £200 cheaper than booking with anywhere else. The only time I have had a problem is trying to book for 3 adults and 1 child in 2 rooms that seems to confuse their computer as they insist on putting everyone in 1 room!! Easily solved though just ring them and they'll book it over the phone for you. Very helpful… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/01/2010
On The Beach Holidays - Triple Price Match Guarantee (January 2010)
I am a total sceptic when it comes to deals like this, however, I went through the terms and conditions with a fine toothcomb (would STRONGLY advise that you do this first!) to ensure I would satisfy every inch of the eligibility criteria.
After a refusal at first, I persevered and emailed again (correspondence via email only unfortunately). They admitted there had been some technical issues with viewing my attached 'screen… Read Full Review
Written on: 20/01/2010
Just booked holiday for nine of us online. Did not notice the charges for baggage which appears right at the bottom of the screen where you cannot see it (because the confirm button is above this note about the baggage). Once confirmed we could not go back and cancel and ended up paying for the bagagge which we thought was included in the final price. Called OTB straight away to cancel, they told us we would loose all our money. I got in touch with ABTA to complain, got a man at the other… Read Full ReviewVisit onthebeach.co.uk
Written on: 20/01/2010
Where do I start? Well firstly can i start by saying that the staff around the pool area and bar areas were all lovely, very friendly and helpful but the reception staff and managers were rude, ignorant and very unpleasant at all times!
you are given complimentary beach towels every day that you have to return at the end of each day, unfortunately for me 2 of my towels were stolen and when reported was told to go back the next day and see a manager, who then told me I shold have reported it… Read Full Review
Written on: 18/01/2010
If you are planning to book through www.onthebeach.co.uk (www.otb.co.uk) read this first!
I unfortunately have had a recent bad experience with www.OntheBeach.co.uk (www.otb.co.uk).
A Summary of the complaint.
Basically beware of a triple price match guarantee that they will not honour, misleading advertising, and hidden £300 cancellation charges (in addition to your deposit)
I have tried to resolve this through the normal complain procedures but have just received numerous canned… Read Full Review
Written on: 16/01/2010
I hae have used OTB for the last few years, however, I would say be very careful, on one hand you do get cheap holidays, but the service is terrible. i placed an order last evening at 19.57. i realised when a confirmation email came back say my order was pending, and would take 24hr to be confirmed, that I had made an error in the booking, I immediately phoned and asked for them to cancel and they wouldnt. They said they would not cancel. i thought that was rediculous, considering I had only… Read Full ReviewVisit onthebeach.co.uk
Written on: 15/01/2010
you just lost a booking coz yor site wont let me book accommodation only even though i clicked 'HOTEL ONLY' it was still telling me to enter flight details. after umpteen tries i booked elsewhere… Read Full ReviewVisit onthebeach.co.uk
Written on: 12/01/2010
Well where do i start??
TO cut a long storey short...I was planning a trip to Goa for Feb this year and otbeach's offers looked great, cheaper than all the others by far. I put through all the flights/accom and payment online n got a really great discount, however, it took them over 12hrs to email and say the payment hadn't gone through. rang my bank, no probs there. by which time the cost had gone up. i decided to just book flights instead, no online discount was given and i got an email(over… Read Full Review
Written on: 10/01/2010
Ihave been stung by this company twice now. I should have learned my lesson the first time. Each time they have rang after taking my money to say the flight isn't available but can offer a different obviously for more money. the annoying thing is I could have got the holidays elsewhere cheaper than the new price. they are not alone, Travel Republic do it as well and again with both customer service is rubbish. Also had friends who had booked when Excel went down and they got no help… Read Full ReviewVisit onthebeach.co.uk
Written on: 09/01/2010
On The Beach (On the Rocks more like)
Booked a flight with OTB Jan 2010 but got no Confirmation or instruction for On Line Check In even when requested repeatedly. Consequently billed further and heavily at the airport (no surpise to the airline when made aware we booked with OTB!) Website has been down for days and if they do pick up the phone (which they may not do from one day to the next) staff are unhelpfull and unprofessional. Suggest you book direct for flights with airlines. If you pay… Read Full Review
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