On The Beach Holidays Reviews - www.onthebeach.co.uk

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“I booked a holiday with OTB and was pleased with the...”

Written on: 06/04/2010

I booked a holiday with OTB and was pleased with the price. However, I was not happy that after I paid with my credit card and it was confirmed, I was than asked if I wanted to add luggage. It was too late for me to cancel the transaction and I therefore had to pay another £60 for the luggage. I was angry as I felt the pricing was not transparent and I am baffled as to why they can get away with this. If you have not booked your holiday yet try Hays Travel. It is a good website and… Read Full Review

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“I have just read many revies of On The Beach.Well I...”

Written on: 03/04/2010 by raff cirino (1 review written)

I have just read many revies of On The Beach.Well I have just handed over £1150 to go to Menorca. I will be going in May 2010 but so far I can not fault them.

I recived full e mail conformation with in 15 minutes all down loaded fine Baggage was extra as was transferes but total holiday cost for 13 nights half board family of 4 =£1150. Flying with TUI I could not get this price anywhere.

All in all I have not yet been on holiday so can only review the purchasing experience which I can not… Read Full Review

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“tried for 2weeks to get any sense from this company...”

Written on: 03/04/2010

tried for 2weeks to get any sense from this company ibooked in january for the munamar hotel in icemeler the hotel was sold 1n january i still cant find out where we are going to stay or where our money is dont trust this company i will never use them againdue to travel in 4 weeks still have no hotel… Read Full Review

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“NEVER USE THIS COMPANY....COMPLETE...”

Written on: 02/04/2010

NEVER USE THIS COMPANY....COMPLETE FRAUDSTERS....TRIPLE PRICE MATCH IS AN ABSOLUTE CON… Read Full Review

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“Booked flights and accommodation with onthebeach.com...”

Written on: 02/04/2010

Booked flights and accommodation with onthebeach.com and have had nothing but stress since. They tell you that you can book baggage during the booking process, you can't. You have to phone them at 10p a minute to add the baggage at a premium cost. If you try to book baggage later you are also charged £30 admin fee. Flight extras, e.g. meals, seats can only be booked via their website at inflated prices plus another £30 admin fee. If I'd booked direct with flythomascook 4 meals would be £20… Read Full Review

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“Booked with them (Hotel Only), when I got to the hotel...”

Written on: 31/03/2010

Booked with them (Hotel Only), when I got to the hotel I was not confirmed, spent up to 5 hours trying to sought things out. "OTB, There about as much use as wet papper bag" I ended up doing it myself direct with the hotel, what happend was OTB never sent the right details to the hotel supplier namely "Hotels4U". Overall they are rubbish, I can see from other reviews that when booking a flight they don't confirm or confirm within 24-48 hrs, however they don't charge your card until confirmed… Read Full Review

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“DO NOT USE THIS COMPANY ,YOU BUY A HOLIDAY, ENTER YOUR...”

Written on: 31/03/2010

DO NOT USE THIS COMPANY ,YOU BUY A HOLIDAY, ENTER YOUR CREDIT CARD DETAILS, PAY AND THEN SIT BACK AND ENJOY THE FACT YOU WILL SOON BE GOING ON HOLIDAY. THE NEXT DAY YOU GET A EMAIL TO CALL THEM TO CONFIRM YOUR DETAILS, YOU DO AND THEY TELL YOU THE HOLIDAY HAS GONE UP IN PRICE! OURS WENT UP 40 %. OBVIOUSLY WE CANCELLED… Read Full Review

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“Wish I had read these reviews before booking flights...”

Written on: 31/03/2010

Wish I had read these reviews before booking flights with OTB. Again was angered at the time of booking as this company intially gives a low quote and add on extras after taking credit cards details at a high cost. Main complaint is that once I entered my credit card details I could not pull out of transaction. I contacted them within minutes, have had numerous telephone calls and submitted a written complaint for which I recieved no satisfaction or admission that they could improve their… Read Full Review

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Salsera's Comment

Written on: 03/04/2010

I too wish I had read these reviews before using this company. It angers me more that so many people have had similar experiences. It proves to me that the trouble I am having with this company is not my fault which is the impression they give you. I too shall be complaining to ABTA.

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“ I want to claim discriminatories rule who practice...”

Written on: 24/03/2010

I want to claim discriminatories rule who practice travel agent On The Beach (member ABTA no.H0813)
In fact, in 11.03.2010 i booking from www.onthebeach.com and i paid in totaly £1598.60 3 whit my credit card the holiday for 6 adults and 1 child (all romanian citizen, and Romania is member of UE) in Hotel Ephesia, Kusadasi, Turkey (3 room, all inclusive, 12 nights in period 08.06. -20.06.2010), and travel agent confirm my order and send my voucher by e-mail.
After this, in 22.03.2010, without… Read Full Review

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“We have used this company for the last5yrs and we have...”

Written on: 21/03/2010

We have used this company for the last5yrs and we have never had any problems with them.Yes you do get charged extra for luggage but if you look on the right hand side you will see it tells you how much that is going to be then you just add it to your holiday price,if i have had to phone them for anything they have been very helpful,we hope to be going with them for many years to come… Read Full Review

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“Left me boiling mad. Honestly, I don't even want to...”

Written on: 20/03/2010

Left me boiling mad. Honestly, I don't even want to talk about it cos it leaves me feeling so angry and upset. This company needs looking into by an official body… Read Full Review

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“With out doubt, the WORST company I have ever had the...”

Written on: 19/03/2010

With out doubt, the WORST company I have ever had the displeasure of dealing with.

I was looking online at prices and OTB were only showing prices before tax & extras, so before booking I called their customer service department to ask whether I could see the whole price of the holiday including tax etc without entering my bank details, they reassured me that if I proceeded to entering my details the holiday would not be confirmed unless I went to the next page to do so!!

However, once I'd… Read Full Review

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“I have travelled with on the beach a few times know...”

Written on: 18/03/2010

I have travelled with on the beach a few times know due to there 'not to be beaten' prices. The latest trip ended with my partner and I having to pay £80 EACH at the check in desk as On The Beach had failed to let us know we needed to check in online. After contacting on the beach they had absolutely no interest in helping us out or even understanding our complaint. I would strongly suggest that anyone loking to book a holiday with on the beach rethinks and looks for another company as if… Read Full Review

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“As with previous reviews I to booked a holiday, hotel...”

Written on: 17/03/2010

As with previous reviews I to booked a holiday, hotel and flights and after a week received an email stating that the holiday had increased by £300. We were offered an alternative hotel no where near where we wanted to stay and as a result were told that we would lose our £500 flight money so were held to ranson and had to pay a further £136 to stay in a different hotel that was suitable. I will never use OTB again, I would rather pay more and trust the tour operator… Read Full Review

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“ON THE BEACH I have had exactly the same happen they...”

Written on: 16/03/2010

ON THE BEACH I have had exactly the same happen they sent an e mail offering all inclusive holidays with a TOTAL PRICE, then added luggage flight meals and transfers on top another £350 on top ! ! which they they do AFTER you have paid the TOTAL price ? so you have no choice. Contact you local trading standards an d advise them of this site.

08454 040506 TRADING STANDARDS… Read Full Review

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“Do not use! They will charge you premium without you...”

Written on: 16/03/2010

Do not use! They will charge you premium without you even knowing!
I wish i came to this side before. I was booking my holiday to Turkey and when on the page where you enter your details, names and card info i could not see the small print out of the reservation box underneath continue button that the price do not include luggage. No mention on shuttle either. I pressed continue to find out that i booked my holiday for family of 3 for 2 weeks and now need to pay extra £90.00 for luggage and… Read Full Review

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“ DONT BOOK WITH THIS COMPANY THEY GIVE YOU A TOTAL...”

Written on: 13/03/2010

DONT BOOK WITH THIS COMPANY THEY GIVE YOU A TOTAL PRICE THEN ADD FLIGHT MEALS £30 LUGGAGE £72 AND TRANSFERS £220 AFTER YOU HAVE PAID. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WENT FROM £650 TO £1000. contact abta and complain. If we all do this they will be forced to take action, if you want to contact trading standards too. This is my 40th birthday and I feel totally ripped off there are loads of people on there facebook site with the same story… Read Full Review

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“Just spent over an hour on-line checking cost of...”

Written on: 09/03/2010

Just spent over an hour on-line checking cost of flights to Tenerife. Confirmed booking and payment only to receive an email from them asking me to telephone with regard to my booking. I was then notified by phone of an increase in cost of £55.00 per person. This brought the total cost to more than that being quoted by the Travel Company. This from a Company who state at the top of their Website that they 'won't be beaten on price!'Received an unacceptable excuse that Website is not always… Read Full Review

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“DONT BOOK - I booked to go with OTB last year and they...”

Written on: 08/03/2010

DONT BOOK - I booked to go with OTB last year and they phoned to inform me 1 hour before we were due to leave for the airport that the hotel was double booked and I had to book another hotel this turned out to be a nightmare and an extra charge of £400!!! STUPIDLY i have booked to go again with OTB this year - only on checking my online booking today (booked it Sept 09) which I have checked numerous times before that the flights had dissapeared - after conctacting them the efficient Customer… Read Full Review

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“Terrible company to deal. They put the price of the...”

Written on: 08/03/2010

Terrible company to deal. They put the price of the flights up, calling me the following day. i then tried to change my dates, to only be advised that the airline would not change them, would have to cancel and restart again. And i would lose my deposit and have to pay a cancellation fee to them and the travel company for the flights. i then sent an email cancelling my holiday before next deposit was due. This was ignored and they took a following 420.00. Conventiently having done so i… Read Full Review

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