Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 13/06/2009 by jillywilly (1 review written)
booked 3 holidays-1st 2 ok, 3rd had correct details on booking screen,pressed to book and on reciept screen show wrong hotel at higher price!!! Told by rude,unhelpful staff that they can change hotel but not price!! I have been conned out of 238.00. Checked price on their website for last 6 days and holiday accom price had actually gone down
Buy a holiday with on the beach at your own risk!!!… Read Full Review
Written on: 11/06/2009 by Jill1965 (1 review written)
This companys website should display "Enter at your own Risk"On the beach are the worst company I've ever known.Booked holiday, on the last page there was an error with their website and it booked us into the wrong hotel and wrong resort which was 296.00 more expensive than the hotel we tried to book ,we were going with 3 other familys all whom at booked with otb and hotel was 20 miles away from the others. Telephoned within seconds, staff unbelievablely rude and obstructive, but told that… Read Full ReviewVisit onthebeach.co.uk
Written on: 04/06/2009
On The Beach Holidays are the best and it is a tradition at christmas time for our family to go to the beach… Read Full ReviewVisit onthebeach.co.uk
Written on: 02/06/2009 by kelz82 (1 review written)
booking been a complete farse from start to finish, wrong destination booked through a technical error on their wesite, On The Beach Holidays will accept no blame and i am over £200 out of pocket and am expected to travel on a holiday i have no desire for… Read Full ReviewVisit onthebeach.co.uk
Written on: 01/06/2009 by allybrad (1 review written)
We booked a holiday with On The Beach Holidays in February - travelling in October to a family wedding. The site did not allow me to pay a deposit - demanding full payment only.
The wedding has been cancelled as the bride is pregnant and will be too far gone to travel in October.
When I have attempted to cancel - OTB have advised that I am not entitled to any refund… Read Full Review
Written on: 29/05/2009 by joanhale1234 (1 review written)
Just returned from two weeks holiday in Rhodes booked with On The Beach Holidays everything went with no hitches and very good service from the website and on the telephone, consequently we had one of the cheapest and best holidays ever. I think everyone should read the small print and they will find they get what they pay for… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/05/2009 by Mrs Starkey (1 review written)
Rang the 'On the Beach Holidays' call centre to enquire when our tickets would arrive had previously been told 7 - 10 days prior to departure. 7 days prior to departure - no tickets. Called the telephone number on the website to be told call back in 3 days and if you haven't got them we will arrange ticket on departure. We don't want ticket on departure. So when I then asked to be put through to someone else got told "no". I asked why not and they told me I just told you the procedure… Read Full ReviewVisit onthebeach.co.uk
Written on: 15/05/2009
On The Beach Holidays is an easy to use service, sites a bit dated but hey I got a top notch holiday out of it. Sharm el Sheikh is brilliant too!… Read Full ReviewVisit onthebeach.co.uk
Written on: 27/04/2009
On The Beach Holidays is a wonderful website; easy to use and understand and all elements to holidays included… Read Full ReviewVisit onthebeach.co.uk
Written on: 25/04/2009
Booked my holiday to Ayia Napa with 'On The Beach Holidays' last month. I had a minor problem that needed to be resolved so contacted their Customer Service Team via email. As promised, they replied back to me well within 48hrs and were extremely polite, courteous, and slightly informal - which i liked!
They resolved my issue within 3 days and also went out of their way to thank me for my compliments!
Haven't been on the holiday yet but as soon as i'm back, i'll give an updated review on how… Read Full Review
Written on: 24/04/2009
I booked four holidays with OTBeach to Sidari Corfu each time the holiday went perfectly. The flights were on time the rooms were great.
Last year we went to the same place. The flights were changed at the last minute by 6 hours. Then it was delayed 3 hours due to a technical fault(not their fault).
Then we arrived at Sidari to find the hotel was full and they had moved us to another hotel 20 kilometers away. Inland with no pool.
Never ever use this company they have grown to a point where… Read Full Review
Written on: 22/04/2009
I called On The Beach Holidays because i wanted to change my holiday to another one and when i rang they told me to e-mail an address which i couldnt find at all on the internet ! I have found there service to be appalling and not very helpful at all! The telephone operators are useless ! I most certainly will not be using this company again… Read Full ReviewVisit onthebeach.co.uk
Written on: 02/04/2009
I fortunately had no problems booking flight and hotel. Confimations and intinery came through pretty quickly a nd everthing seemed ok.
I noticed that we landed in Ibiza early hours of hte morning and we'd get to hotel around 3am, no problem. Inoticed some small print on one of the confirmations, stating somehting about flying before midnight would mean the room was booked for the night of your flight, meaning. I read this to mean, the room would be ready for us when we got there and thought… Read Full Review
Written on: 27/03/2009
I have booked a few holidays through this On The Beach Holidays and have found that they have been helpful throughout if i had needed to contact them on the telephone it wasn't exactly straight through but what would you expect from a call centre so this does not bother me in any way!… Read Full ReviewVisit onthebeach.co.uk
Written on: 26/02/2009 by rubyt (1 review written)
On the Beach Holidays was easy to navigate, staff very helpful on the phone. Staff did explain it was slightly cheaper to book on line so i did so. No problems at all. have booked 3 holidays with them and have had no probs withany of them. this time booked our flights with easy jet directly as it was slightly cheaper. have reccomended to friends and they have had no probs either… Read Full ReviewVisit onthebeach.co.uk
Written on: 20/02/2009
Booked a winter break for myself and my husband through OTBeach which we had in January. I found the site easy to navigate and each step was well explained. The entire holiday went without a hitch and as such I have booked our summer holiday through the same. I will definately use OTBeach again and have recommended them to many family and friends… Read Full ReviewVisit onthebeach.co.uk
Written on: 02/02/2009
I felt the need to write this review as I am currently about to book my summer holiday with On The Beach Holidays to the Dominican Republic and as I was searching for the website to find my holiday I came across these reviews and I really want to explain my shock in these reviews as I have booked with on the beach for the past 4 years and I never experienced any problems at all and all my holiday have been completely stress free and fine and have experienced no problems with this company. I… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/01/2009
This is the last time I will ever attempt to use On The Beach. At first everything seemed good, having been quoted a much lower price than any other travel agency. Too good to be true it then turned out. Having confirmed my holiday I was then called back saying my holiday had increased by £70pp. I refused to pay and had great difficulty getting my deposit back. No one is available on the phone, I dread to think what would happen to you if you had a problem abroad.
A total waste of time if you… Read Full Review
Written on: 18/01/2009 by haleyc (1 review written)
Just returned from spending xmas in Spain, which was booked through otbeach. Had a fab time and would book through them again.
Only had two slight problems when booking:
1) the site was not very clear when it came to adding hold baggage and when the receipts were printed, they clearly stated that we had 0 hold baggage. We rang the airline a few days later and just added it through them, which worked out cheaper anyway.
2) 10 minutes after booking, we received a call from OTbeach saying that… Read Full Review
Written on: 12/01/2009 by Gerrad (1 review written)
I have booked with them for quite a while now; I have not had any problems. I think the main problem is that the people they use for flights and hotels make changes and it is On the Beach's job to tell you. So no matter how hard they try some people are intent on blaming On the Beach regardless. I had a great holiday at the Los Dalais apts last summer and am looking to book up for next year. I recommend it to anyone… Read Full ReviewVisit onthebeach.co.uk
As rated by our community of reviewers
" Click for the World. " Read More
" Do not book " Read More
" Exploring Europe " Read More
" Customer Service - no Reply " Read More
Written by Dot15
" Having brilliant time " Read More
Written by lindathacker