On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Wrong flight details sent by email. Followed by...”

Written on: 21/02/2008 by Downs (1 review written)

Wrong flight details sent by email. Followed by several calls form there representative to say that the flights had changed as the first ones were fully booked. I said I was confused due to the number of changes verbally given, not to worry I was told......you will get an email to confirm everything and your tickets will be issued prior to departure. This is what happened
1) No tickets arrived so checked email and it said collect from XL desk
2) No tickets in our names after thorough search by… Read Full Review

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“”

Written on: 08/02/2008 by mircocim (1 review written)


I have booked a holiday to Egypt over the phone. They add so many charges from the original pricing I could not believe it!
They made a mistake and it took over 30 emails and as many calls to have the order rectified!!! They told me they'd call me back but never did. At the end I had to treaten them to cancel the booking (over £2000) and demand full refund. They are no cheaper than any other travel agent, there are a lot of hidden fees in the final bill!

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“None we booked flight to egypt 10 mins after booking...”

Written on: 03/02/2008

None we booked flight to egypt 10 mins after booking they rang saying we get 1 day less and 40.00 more to pay. Never again will I use On The Beach Holidays as I have heard rumours of this happening before… Read Full Review

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“We read some horrendous reports on the firm. People...”

Written on: 02/02/2008

We read some horrendous reports on the firm. People said they were asked for more money, could not contact anyone in the firm etc. Would almost make us cancel the whole thing. But we had no complaints about On the Beach travel company… Read Full Review

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“Overall the holiday I booked with on the beach was...”

Written on: 22/01/2008 by JacobLondon (2 reviews written)

Overall the holiday I booked with on the beach was very enjoyable, they were cheap and cheerful, and the location and hotel were superb.
I did check out the hotel using trip adviser however as I wanted to get a better idea of the accommodation!… Read Full Review

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“I have booked a holiday with On the Beach in the last...”

Written on: 22/01/2008

I have booked a holiday with On the Beach in the last few weeks.
Be aware they seem to be cheap in comparison with other tour operators until you book then you will get the 2% credit card charge and you will also get charged 1% for using a debit card.

I paid a deposit of £450 to book the holiday and as far as I am aware was charged £52 for doing so, I left it a week to see if they would contact me about this error but I heard nothing. I think they would have just left it as it was... I… Read Full Review

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“You can get a good holiday and price thats just right,...”

Written on: 17/01/2008 by doobs (1 review written)

You can get a good holiday and price thats just right, by going into your local high street travel agents. I have been looking for a holiday to Gran Canaria for family of 5, and otbeach came out tops with price, but then I had to arrange transfer or they can get me a minibus at around £160, also flights had no meals, but was strange how they could get me some flights at good times, but no high street agent had them. (Read other reviews about flights being changed) when we priced it all up it… Read Full Review

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“Wish I'd known how much cheaper my holiday to Turkey...”

Written on: 04/01/2008

Wish I'd known how much cheaper my holiday to Turkey would have been with On The Beach Holidays instead of the travel company I have already booked with. I would have saved £200. So annoying… Read Full Review

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“Flight was terrible, not organised like you think it...”

Written on: 24/12/2007 by lara66 (1 review written)

Flight was terrible, not organised like you think it would be, got to Lanzarote airport and no jumbo travel had to wait an hour for her to get her act together, finally got us all a mini bus! So 2 hours after landing we were at the hotel, great we thought looked lovely... only to be told we WERNT booked in there apparently hotels4u arnt dealing with them and had moved all there guests out, had to pay for a taxi to another hotel and in my opinion it was a horrible hotel I was there on my own… Read Full Review

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“For a beach holiday, On The Beach really does exactly...”

Written on: 06/12/2007 by TimRitchie (7 reviews written)

For a beach holiday, On The Beach really does exactly what it says on the tin. Fantastic value for money - that is all you want for a beach holiday. Full range of hotels - all star ratings. I compared the price of my holiday to Malta with a number of other agents - I could not get close to the On The Beach price with any of them!… Read Full Review

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“The only thing that worried me was after sales I had a...”

Written on: 23/10/2007 by jennyt88 (1 review written)

The only thing that worried me was after sales I had a slight error with my paperwork emailed admin and they responded and sorted the issue within 48 hours which was great. The only downside is the sales team are quite unhelpful after booking as i called them before emailing. I advise just email admin as they are great!!… Read Full Review

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“when booking the holiday, which was 6weeks ago, we...”

Written on: 20/10/2007 by popsicle (1 review written)

when booking the holiday, which was 6weeks ago, we were called up to say the hotel The hotel that we had booked was not available, and would we like to have their recommendation, We said NO we would have a look else- where. They assured us that we would have had the transaction reversed, and got a confirmation email, that very same night.
We then found another holiday through the same website which we booked.

Having got to the holiday destination, it appeared that the hotel that we thought had… Read Full Review

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“1 bed 3* apartment for 2 adults and 1 child in...”

Written on: 05/10/2007 by Sarahk77 (1 review written)

1 bed 3* apartment for 2 adults and 1 child in Tenerife for a week from the 25/9 only GBP680!… Read Full Review

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“Booked a holiday with OT beach to Turkey, had heard...”

Written on: 25/09/2007 by Lainers (1 review written)

Booked a holiday with OT beach to Turkey, had heard some bad comments but everything was great no problems experienced. Recommended to friends at work who have used OT beach and everyone has been happy with the service they have received. Only bad point was the additional £20 per person added after booking for flight costs. Would definately use OT beach again… Read Full Review

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“Wouldn't use them again as i was left feeling...”

Written on: 09/08/2007 by bollybabe (1 review written)

Wouldn't use them again as i was left feeling uncomfortable as this was the first time i had booked a hoilday over the net. I also paid a £26 admin fee to have a cot for my baby son only to arrive to find no cot in the room and they had no note of this request i was ripped off as the hotel got me a cot anyway when i asked… Read Full Review

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“Really good site - very helpful”

Written on: 03/08/2007 by eelloo (1 review written)

Really good site - very helpful… Read Full Review

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“We booked a holiday to Dalaman. Flying with Goldtrail...”

Written on: 01/08/2007 by Manjit (1 review written)

We booked a holiday to Dalaman. Flying with Goldtrail & staying in the Heat & Breeze. For the 6 of us we paid £145pp. Top banana! Great value for money, would definitely recommend… Read Full Review

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Bollybabe's Response to 301927_Manjit's Review

Written on: 09/08/2007

I found this review unhelpful because... It only mentions the value for money unfortunately this is not all that makes a good holiday!

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Mac99's Response to 301927_Manjit's Review

Written on: 10/08/2007

A separate review on the holiday itself would be helpful. Also any tips for using www.otbeach.com would be appreciated.

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“We booked a week in Lanzarote for Christmas 2006. OTB...”

Written on: 27/07/2007 by Whitson98 (4 reviews written)

We booked a week in Lanzarote for Christmas 2006. OTB found us flights and accommodation. It was the first time we had travelled abroad using an Internet based company. Everything was excellent, from the second we booked we received clear confirmation etc.

The accommodation was excellent, exactly as described on the website.

We have just booked a week in Majorca (for August 2007). Fingers crossed for the same result… Read Full Review

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“Hotel was supposed to be 3 star, Saadia beach, Skanes,...”

Written on: 26/07/2007 by geraldinenolan (1 review written)

Hotel was supposed to be 3 star, Saadia beach, Skanes, Tunisia, all inclusive. It was absolutely awful we had to move out, staff did not want to know, the bathroom was horrific, food was awful kids only had bread and chips all the time, problem with hot water, sunbeds very little. Moved to 3 star down the road from Saadia, called the Sahara Beach, what a Palace compared to the other place, absolutely spotless, food impeccable they even had mash and baked potatoes and free ice cream for kids… Read Full Review

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“I booked my flights through on the beach, and the...”

Written on: 20/07/2007 by lolly2003 (1 review written)

I booked my flights through on the beach, and the booked my accommodation separate, confirm the night we were to be there etc...

Everything was going well until i got a message from on the beach, so i rung back straight away, it took around 7 minutes for someone to answer my call, and when they did the lady was very unprofessional and not very well spoken, I then had to leave a message because she could not find the employ that left the message.

When they finally called me back i was told… Read Full Review

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Whitson98's Response to lolly2003's Review

Written on: 27/07/2007

Did you get your money back or were you charged in any way ??

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Lolly2003's Response to lolly2003's Review

Written on: 30/07/2007

Yes eventually! Somehow they were holding it and my bank could not cancel the transaction, but it made me overdrawn when i booked my flights through Thomas Cook.

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