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Written on: 12/04/2010 by wakefield Jack andJacqui (1 review written)
My wife, daughter and myself recently booked a week in Lanzarote using the above company.
When we arrived to book in with our airline Jet2 we were surprised to find that our arrangements did not include our suitcases travelling with us.
We had to pay an additional £150 which included a penalty for a late change. The Jet2 staff told us that this happens "quite a lot" and advised us to contact On the Beach on our return.
This we did only to receive a response that they were unable to help… Read Full Review
Written on: 06/04/2010 by jofford (1 review written)
We have just returned from a family holiday to Gumbet in Turkey. Gumbet resembles an area hit by an earthquake - apparently major changes are being made to the water system and many roads were impossible to negotiate. experineces of holding my 8 year old daughter's hand while she walked over a plank in order to cross a 2m trench will remain embedded in my memory. Because of the changes to the infrastructure nothing was open and the streets were deserted.
My irritation focuses around the… Read Full Review
Written on: 06/04/2010
I booked a holiday with OTB and was pleased with the price. However, I was not happy that after I paid with my credit card and it was confirmed, I was than asked if I wanted to add luggage. It was too late for me to cancel the transaction and I therefore had to pay another £60 for the luggage. I was angry as I felt the pricing was not transparent and I am baffled as to why they can get away with this. If you have not booked your holiday yet try Hays Travel. It is a good website and… Read Full ReviewVisit onthebeach.co.uk
Written on: 03/04/2010 by raff cirino (1 review written)
I have just read many revies of On The Beach.Well I have just handed over £1150 to go to Menorca. I will be going in May 2010 but so far I can not fault them.
I recived full e mail conformation with in 15 minutes all down loaded fine Baggage was extra as was transferes but total holiday cost for 13 nights half board family of 4 =£1150. Flying with TUI I could not get this price anywhere.
All in all I have not yet been on holiday so can only review the purchasing experience which I can not… Read Full Review
Written on: 03/04/2010
tried for 2weeks to get any sense from this company ibooked in january for the munamar hotel in icemeler the hotel was sold 1n january i still cant find out where we are going to stay or where our money is dont trust this company i will never use them againdue to travel in 4 weeks still have no hotel… Read Full ReviewVisit onthebeach.co.uk
Written on: 02/04/2010
Booked flights and accommodation with onthebeach.com and have had nothing but stress since. They tell you that you can book baggage during the booking process, you can't. You have to phone them at 10p a minute to add the baggage at a premium cost. If you try to book baggage later you are also charged £30 admin fee. Flight extras, e.g. meals, seats can only be booked via their website at inflated prices plus another £30 admin fee. If I'd booked direct with flythomascook 4 meals would be £20… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/03/2010
Booked with them (Hotel Only), when I got to the hotel I was not confirmed, spent up to 5 hours trying to sought things out. "OTB, There about as much use as wet papper bag" I ended up doing it myself direct with the hotel, what happend was OTB never sent the right details to the hotel supplier namely "Hotels4U". Overall they are rubbish, I can see from other reviews that when booking a flight they don't confirm or confirm within 24-48 hrs, however they don't charge your card until confirmed… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/03/2010
DO NOT USE THIS COMPANY ,YOU BUY A HOLIDAY, ENTER YOUR CREDIT CARD DETAILS, PAY AND THEN SIT BACK AND ENJOY THE FACT YOU WILL SOON BE GOING ON HOLIDAY. THE NEXT DAY YOU GET A EMAIL TO CALL THEM TO CONFIRM YOUR DETAILS, YOU DO AND THEY TELL YOU THE HOLIDAY HAS GONE UP IN PRICE! OURS WENT UP 40 %. OBVIOUSLY WE CANCELLED… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/03/2010
Wish I had read these reviews before booking flights with OTB. Again was angered at the time of booking as this company intially gives a low quote and add on extras after taking credit cards details at a high cost. Main complaint is that once I entered my credit card details I could not pull out of transaction. I contacted them within minutes, have had numerous telephone calls and submitted a written complaint for which I recieved no satisfaction or admission that they could improve their… Read Full ReviewVisit onthebeach.co.uk
Written on: 24/03/2010
I want to claim discriminatories rule who practice travel agent On The Beach (member ABTA no.H0813)
In fact, in 11.03.2010 i booking from www.onthebeach.com and i paid in totaly £1598.60 3 whit my credit card the holiday for 6 adults and 1 child (all romanian citizen, and Romania is member of UE) in Hotel Ephesia, Kusadasi, Turkey (3 room, all inclusive, 12 nights in period 08.06. -20.06.2010), and travel agent confirm my order and send my voucher by e-mail.
After this, in 22.03.2010, without… Read Full Review
Written on: 21/03/2010
We have used this company for the last5yrs and we have never had any problems with them.Yes you do get charged extra for luggage but if you look on the right hand side you will see it tells you how much that is going to be then you just add it to your holiday price,if i have had to phone them for anything they have been very helpful,we hope to be going with them for many years to come… Read Full ReviewVisit onthebeach.co.uk
Written on: 20/03/2010
Left me boiling mad. Honestly, I don't even want to talk about it cos it leaves me feeling so angry and upset. This company needs looking into by an official body… Read Full ReviewVisit onthebeach.co.uk
Written on: 19/03/2010
With out doubt, the WORST company I have ever had the displeasure of dealing with.
I was looking online at prices and OTB were only showing prices before tax & extras, so before booking I called their customer service department to ask whether I could see the whole price of the holiday including tax etc without entering my bank details, they reassured me that if I proceeded to entering my details the holiday would not be confirmed unless I went to the next page to do so!!
However, once I'd… Read Full Review
Written on: 18/03/2010
I have travelled with on the beach a few times know due to there 'not to be beaten' prices. The latest trip ended with my partner and I having to pay £80 EACH at the check in desk as On The Beach had failed to let us know we needed to check in online. After contacting on the beach they had absolutely no interest in helping us out or even understanding our complaint. I would strongly suggest that anyone loking to book a holiday with on the beach rethinks and looks for another company as if… Read Full ReviewVisit onthebeach.co.uk
Written on: 17/03/2010
As with previous reviews I to booked a holiday, hotel and flights and after a week received an email stating that the holiday had increased by £300. We were offered an alternative hotel no where near where we wanted to stay and as a result were told that we would lose our £500 flight money so were held to ranson and had to pay a further £136 to stay in a different hotel that was suitable. I will never use OTB again, I would rather pay more and trust the tour operator… Read Full ReviewVisit onthebeach.co.uk
Written on: 16/03/2010
ON THE BEACH I have had exactly the same happen they sent an e mail offering all inclusive holidays with a TOTAL PRICE, then added luggage flight meals and transfers on top another £350 on top ! ! which they they do AFTER you have paid the TOTAL price ? so you have no choice. Contact you local trading standards an d advise them of this site.
08454 040506 TRADING STANDARDS… Read Full Review
Written on: 16/03/2010
Do not use! They will charge you premium without you even knowing!
I wish i came to this side before. I was booking my holiday to Turkey and when on the page where you enter your details, names and card info i could not see the small print out of the reservation box underneath continue button that the price do not include luggage. No mention on shuttle either. I pressed continue to find out that i booked my holiday for family of 3 for 2 weeks and now need to pay extra £90.00 for luggage and… Read Full Review
Written on: 13/03/2010
DONT BOOK WITH THIS COMPANY THEY GIVE YOU A TOTAL PRICE THEN ADD FLIGHT MEALS £30 LUGGAGE £72 AND TRANSFERS £220 AFTER YOU HAVE PAID. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WENT FROM £650 TO £1000. contact abta and complain. If we all do this they will be forced to take action, if you want to contact trading standards too. This is my 40th birthday and I feel totally ripped off there are loads of people on there facebook site with the same story… Read Full ReviewVisit onthebeach.co.uk
Written on: 09/03/2010
Just spent over an hour on-line checking cost of flights to Tenerife. Confirmed booking and payment only to receive an email from them asking me to telephone with regard to my booking. I was then notified by phone of an increase in cost of £55.00 per person. This brought the total cost to more than that being quoted by the Travel Company. This from a Company who state at the top of their Website that they 'won't be beaten on price!'Received an unacceptable excuse that Website is not always… Read Full ReviewVisit onthebeach.co.uk
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