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Written on: 02/04/2010
Booked flights and accommodation with onthebeach.com and have had nothing but stress since. They tell you that you can book baggage during the booking process, you can't. You have to phone them at 10p a minute to add the baggage at a premium cost. If you try to book baggage later you are also charged £30 admin fee. Flight extras, e.g. meals, seats can only be booked via their website at inflated prices plus another £30 admin fee. If I'd booked direct with flythomascook 4 meals would be £20… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/03/2010
Booked with them (Hotel Only), when I got to the hotel I was not confirmed, spent up to 5 hours trying to sought things out. "OTB, There about as much use as wet papper bag" I ended up doing it myself direct with the hotel, what happend was OTB never sent the right details to the hotel supplier namely "Hotels4U". Overall they are rubbish, I can see from other reviews that when booking a flight they don't confirm or confirm within 24-48 hrs, however they don't charge your card until confirmed… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/03/2010
DO NOT USE THIS COMPANY ,YOU BUY A HOLIDAY, ENTER YOUR CREDIT CARD DETAILS, PAY AND THEN SIT BACK AND ENJOY THE FACT YOU WILL SOON BE GOING ON HOLIDAY. THE NEXT DAY YOU GET A EMAIL TO CALL THEM TO CONFIRM YOUR DETAILS, YOU DO AND THEY TELL YOU THE HOLIDAY HAS GONE UP IN PRICE! OURS WENT UP 40 %. OBVIOUSLY WE CANCELLED… Read Full ReviewVisit onthebeach.co.uk
Written on: 31/03/2010
Wish I had read these reviews before booking flights with OTB. Again was angered at the time of booking as this company intially gives a low quote and add on extras after taking credit cards details at a high cost. Main complaint is that once I entered my credit card details I could not pull out of transaction. I contacted them within minutes, have had numerous telephone calls and submitted a written complaint for which I recieved no satisfaction or admission that they could improve their… Read Full ReviewVisit onthebeach.co.uk
Written on: 24/03/2010
I want to claim discriminatories rule who practice travel agent On The Beach (member ABTA no.H0813)
In fact, in 11.03.2010 i booking from www.onthebeach.com and i paid in totaly £1598.60 3 whit my credit card the holiday for 6 adults and 1 child (all romanian citizen, and Romania is member of UE) in Hotel Ephesia, Kusadasi, Turkey (3 room, all inclusive, 12 nights in period 08.06. -20.06.2010), and travel agent confirm my order and send my voucher by e-mail.
After this, in 22.03.2010, without… Read Full Review
Written on: 21/03/2010
We have used this company for the last5yrs and we have never had any problems with them.Yes you do get charged extra for luggage but if you look on the right hand side you will see it tells you how much that is going to be then you just add it to your holiday price,if i have had to phone them for anything they have been very helpful,we hope to be going with them for many years to come… Read Full ReviewVisit onthebeach.co.uk
Written on: 20/03/2010
Left me boiling mad. Honestly, I don't even want to talk about it cos it leaves me feeling so angry and upset. This company needs looking into by an official body… Read Full ReviewVisit onthebeach.co.uk
Written on: 19/03/2010
With out doubt, the WORST company I have ever had the displeasure of dealing with.
I was looking online at prices and OTB were only showing prices before tax & extras, so before booking I called their customer service department to ask whether I could see the whole price of the holiday including tax etc without entering my bank details, they reassured me that if I proceeded to entering my details the holiday would not be confirmed unless I went to the next page to do so!!
However, once I'd… Read Full Review
Written on: 18/03/2010
I have travelled with on the beach a few times know due to there 'not to be beaten' prices. The latest trip ended with my partner and I having to pay £80 EACH at the check in desk as On The Beach had failed to let us know we needed to check in online. After contacting on the beach they had absolutely no interest in helping us out or even understanding our complaint. I would strongly suggest that anyone loking to book a holiday with on the beach rethinks and looks for another company as if… Read Full ReviewVisit onthebeach.co.uk
Written on: 17/03/2010
As with previous reviews I to booked a holiday, hotel and flights and after a week received an email stating that the holiday had increased by £300. We were offered an alternative hotel no where near where we wanted to stay and as a result were told that we would lose our £500 flight money so were held to ranson and had to pay a further £136 to stay in a different hotel that was suitable. I will never use OTB again, I would rather pay more and trust the tour operator… Read Full ReviewVisit onthebeach.co.uk
Written on: 16/03/2010
ON THE BEACH I have had exactly the same happen they sent an e mail offering all inclusive holidays with a TOTAL PRICE, then added luggage flight meals and transfers on top another £350 on top ! ! which they they do AFTER you have paid the TOTAL price ? so you have no choice. Contact you local trading standards an d advise them of this site.
08454 040506 TRADING STANDARDS… Read Full Review
Written on: 16/03/2010
Do not use! They will charge you premium without you even knowing!
I wish i came to this side before. I was booking my holiday to Turkey and when on the page where you enter your details, names and card info i could not see the small print out of the reservation box underneath continue button that the price do not include luggage. No mention on shuttle either. I pressed continue to find out that i booked my holiday for family of 3 for 2 weeks and now need to pay extra £90.00 for luggage and… Read Full Review
Written on: 13/03/2010
DONT BOOK WITH THIS COMPANY THEY GIVE YOU A TOTAL PRICE THEN ADD FLIGHT MEALS £30 LUGGAGE £72 AND TRANSFERS £220 AFTER YOU HAVE PAID. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WENT FROM £650 TO £1000. contact abta and complain. If we all do this they will be forced to take action, if you want to contact trading standards too. This is my 40th birthday and I feel totally ripped off there are loads of people on there facebook site with the same story… Read Full ReviewVisit onthebeach.co.uk
Written on: 09/03/2010
Just spent over an hour on-line checking cost of flights to Tenerife. Confirmed booking and payment only to receive an email from them asking me to telephone with regard to my booking. I was then notified by phone of an increase in cost of £55.00 per person. This brought the total cost to more than that being quoted by the Travel Company. This from a Company who state at the top of their Website that they 'won't be beaten on price!'Received an unacceptable excuse that Website is not always… Read Full ReviewVisit onthebeach.co.uk
Written on: 08/03/2010
DONT BOOK - I booked to go with OTB last year and they phoned to inform me 1 hour before we were due to leave for the airport that the hotel was double booked and I had to book another hotel this turned out to be a nightmare and an extra charge of £400!!! STUPIDLY i have booked to go again with OTB this year - only on checking my online booking today (booked it Sept 09) which I have checked numerous times before that the flights had dissapeared - after conctacting them the efficient Customer… Read Full ReviewVisit onthebeach.co.uk
Written on: 08/03/2010
Terrible company to deal. They put the price of the flights up, calling me the following day. i then tried to change my dates, to only be advised that the airline would not change them, would have to cancel and restart again. And i would lose my deposit and have to pay a cancellation fee to them and the travel company for the flights. i then sent an email cancelling my holiday before next deposit was due. This was ignored and they took a following 420.00. Conventiently having done so i… Read Full ReviewVisit onthebeach.co.uk
Written on: 06/03/2010
I booked a holiday 2 days ago for September this year, received an email confirmation yesterday afternoon after 2 phone calls from the customer services dept, one to check i wanted additional luggage and one to say my room was no longer available and i would be upgraded for same price - GREAT!
but upon checking the confirmation we were actually booked for April this year. I rung them immediately and was told it was MY mistake and that I had picked those dates. I have had to put a request online… Read Full Review
Written on: 02/03/2010
WARNING !!! NEVER USE THIS COMPANY!! ALTHOUGH I HAVE USED THIS COMPANY BEFORE, I RECENTLY HAD TO CANCEL A HOLIDAY DUE TO PERSONAL CIRCUMSTANCES, ONLY TO FIND IN THE SMALL PRINT THAT THERE WAS A £30 FEE ON TOP OF THE DEPOSIT PAID FOR EACH OF THE TRAVELLERS. tHIS TOTALLED £250 WHICH WE PAID. FOLLOWING THIS I WAS SHOCKED TO FIND OUT THAT OTBEACH HAD WITHDRAWN OVER £1000 FROM THE CREDIT CARD USED TO PAY THE DEPOSIT. SINCE THIS I HAVE SPENT OVER TWO HOURS ON THE PHONE AT A PREMIUM RATE OF 10p A… Read Full ReviewVisit onthebeach.co.uk
Written on: 01/03/2010
Like many on this site we were also caught out by the hidden baggage charge which added another £154 to our holiday. Contacted OTB who informed me that it was my error and that if I wished to cancel I would loose the full cost of the holiday. I will never use this company again… Read Full ReviewVisit onthebeach.co.uk
Written on: 24/02/2010
I booked a holiday thinking i was getting a great deal, only to be told the flight cost had gone up £100 per person. what a joke. How they are still in business I do not know. Staff do not care that theyhave messed up. Totally useless will nether use again… Read Full ReviewVisit onthebeach.co.uk
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