On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Where do i start.....We booked with On The Beach...”

Written on: 09/08/2009

Where do i start.....We booked with On The Beach Holidays(or at least thought we had) flights to Turkey. We were sent an 'Order'e mail confirming our booking, this did state that we would hear from then within 48 hours. WE DID! They rang our home phone and hung up, 2 mins later we recieved an e mail telling us to call them, great at 10p a min!!!! We did as were a little concerned, only to be told that the flights that we had booked and paid for were no longer available, they cannot update their… Read Full Review

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“after booking portugal through on the beach holidays,...”

Written on: 03/08/2009

after booking portugal through on the beach holidays, i asked if any other extras were needed to pay and was informed no just arrive at your airport and enjoy. great sorted .only to give the nice lady at check in my luggage along with £91.00. ok.now im travelling with a 2 year old a 3 year old and a five year old and 4 adults makes you feel a bit uncomfortable when every one has eaten and the on board meal has finished when you have to prove in front of every one on the plane that you had… Read Full Review

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“The first time I used On The Beach in June this year i...”

Written on: 02/08/2009

The first time I used On The Beach in June this year i was very impressed. Everything went without a hitch.I had a lovely holiday in Turkey.
However, the experience I have had this week has been radically different. I started to book, entering my card details and then saw that I was going to be charged extra for luggage. I decided not to go ahead with the purchase and had not accepted terms or confirmed it anyway. I found the same holiday cheaper elsewhere and inclusive of luggage… Read Full Review

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480078_Nw2609's Comment

Written on: 30/08/2009

I think you'll find some of your comments incorrect. You have to tick a small box on the otb websire once you've chosen your flight and hotel before it even allows you to enter your card details. These terms and conditions also state the luggage charge as well if you are flying with an airline that doesnt include it as standard. I know this as i booked myself a holiday to turkey and flew with thomas cook. Once i read in their t&c's about the luggage charge i called them and spoke to a helpful lady who advised me after 4th march this year thomas cook have started charging for luggage. I caled thomas cook to query also (just in case) and its true. Unless you are booking a thomas cook package you now have to pay to take ANY suitcases!!
<br/>
<br/>Perhaps if people read things before entering card details they wouldn't think something was wrong. I myself will definately use otb in the future as long as they're offering fantastic deals

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480078_Nw2609's Comment

Written on: 30/08/2009

I found this review not helpful because...the information in it was incorrect, the user didnt check their facts b4 submitting

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“They have to be one of the cheapest around. I have...”

Written on: 29/07/2009

They have to be one of the cheapest around. I have just booked a city break to Brussels with On the Beach for the autumn. Granted the content is basic but the booking and pricing is cheaper than all the other sites I have seen on the internet. I will definitely recommend them to my friends… Read Full Review

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“Wow, this company re-inforces the saying 'When...”

Written on: 29/07/2009

Wow, this company re-inforces the saying 'When something is too good to be true, it usually is.'

Booked a trip to Greece through On the Beach Holidays. Seemed to be fairly good. Flights at crazy times of the night, but I accepted it. Booking went through easily and I was informed of the 'total' that would come off my card.

Got a phone call the next day that flights had gone up... and now I received the 'final' bill including a 2.95% 'card fee.' That really annoys me! It also costs you 10p a… Read Full Review

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“Booked a holiday with 'On The Beach' THEN read...”

Written on: 28/07/2009

Booked a holiday with 'On The Beach' THEN read reviews, to say I was worried is an understatement! To my surprise so far everything has run very smoothly. I telephoned them to make my booking, which I can honestly say is far much easier/clearer than booking on line. If you book by telephone they quite clearly tell you what's included in the price and what isn't (like baggage allowance/transfers, etc). I have contacted them by email twice recently just to clarify a few minor things and as… Read Full Review

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“I have used otbeach ten times in the past four years...”

Written on: 26/07/2009

I have used otbeach ten times in the past four years and cant fault them . They can offer cheap priced hols which is right down my street.
Only had one change to a flight time and that ended up going six hours earlier than booked and i got an extra evening at the resort for the same price.
Had one problem with a change of name on the booking and had to pay £65 ( i think ) to have the name changed . That was our fault not otbeach.
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“Buyer beware! ”

Written on: 22/07/2009

Buyer beware!
If you are one of the lucky ones where you and OTB get it right first time all well and good BUT if you or they need to change something LOOK OUT it will cost YOU.
Always keep a copy of e-mails because On The Beach Holidays seem to "lose" them.
If you speak to them on the phone after you book (very unlikely) keep a note of the name of the person you spoke to.
Buyer beware!… Read Full Review

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480078_Nw2609's Comment

Written on: 30/08/2009

I found this review not helpful because...it doesn't give any information....why should someone take advice from this review when there are no facts just a few sentences about nothing much in particular.

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“I have booked three or four Holidays with On the Beach...”

Written on: 21/07/2009

I have booked three or four Holidays with On the Beach and going on the next in three weeks. I have always found them generally helpful and polite. I only had one occasion where flight tickets has not arrived, I emailed them and they arranged for ticket on departure service..The only annoying thing is that if you book online they will not speak to you on the phone and insist that you email them which is not always quick or convenient… Read Full Review

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“At first I was massively impressed with On The Beach...”

Written on: 13/07/2009 by holidaycrazy (1 review written)

At first I was massively impressed with On The Beach Holidays as it was recommended to me by a work friend, and the ability to mix and match flights and hotels at cheap prices was great.

But..... went on holiday, everything going great, until the hotel informed me that they had only recieved a booking reciept from the website for 12 nights, when I had been sent and paid for 15 people to stay for 13 nights.

How this can happen I don't know. Thankfully the hotel staff were great and we… Read Full Review

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“After comparing prices found 'On the beach' had best...”

Written on: 29/06/2009 by narfen19 (1 review written)

After comparing prices found 'On the beach' had best price for holiday to portugal. Went ahead to book, entered credit card details which processed and confirmed before another page popped up asking if i required hold baggage. It stated that the airline charged £22 per person each way for 1 item of hold luggage. I had no option but to add this on at a total cost of £88. I then checked out the flight operators site and found that total price for baggage shd of been just £40.
I e mailed a… Read Full Review

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Yobboung's Response to narfen19's Review

Written on: 09/07/2009

I have travelled to Portugal with numerous travel companies including On The Beach. The problem is here is that they use budget airlines for the bookings and not Charter Airlines, therefore baggage is an extra just as if you were booking direct through say Easyjet which the most used one to Portugal. Don't blame OTB for something which is out of their control.

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475816_Lmurray82's Response to narfen19's Review

Written on: 31/07/2009

We too had the same problem with baggage. We thought our total holiday cost was &pound;1600 but in actual fact with the baggage the total cost we ended up paying was &pound;1996!! We apparently requested extra baggage. I am not sure how this was added on because we certainly would not have requested it! We are traveling with two under 5's and I will be 30 weeks pregnant! We have had problem after problem with OTB and after our holiday will definatly be making a formal complaint

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Narfen19's Response to narfen19's Review

Written on: 09/07/2009

In response to yobboung
<br/>
<br/>I dont have a complaint with the baggage charge as such as I realise its out of on the beaches control. However they have charged me more than double the price of what the actual airline(Ryanair) charges. Also they should put up the total amount before taking credit card details

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“I booked a holiday through On the Beach.com on a...”

Written on: 16/06/2009 by syot3 (1 review written)

I booked a holiday through On the Beach.com on a thursday teatime, there team contacted me on the sunday to say the holiday was now unavailable. When I asked why it had taken them so long to contact me they said they had looked at my booking until the sunday morning, its going to be booked up by the time they get round to sorting it. I later informed a relative of my misfortune to find out they had done it to her 6 weeks previous. I was interested to see if this holiday was still on their… Read Full Review

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“booked 3 holidays-1st 2 ok, 3rd had correct details on...”

Written on: 13/06/2009 by jillywilly (1 review written)

booked 3 holidays-1st 2 ok, 3rd had correct details on booking screen,pressed to book and on reciept screen show wrong hotel at higher price!!! Told by rude,unhelpful staff that they can change hotel but not price!! I have been conned out of 238.00. Checked price on their website for last 6 days and holiday accom price had actually gone down
Buy a holiday with on the beach at your own risk!!!… Read Full Review

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“This companys website should display "Enter at your...”

Written on: 11/06/2009 by Jill1965 (1 review written)

This companys website should display "Enter at your own Risk"On the beach are the worst company I've ever known.Booked holiday, on the last page there was an error with their website and it booked us into the wrong hotel and wrong resort which was 296.00 more expensive than the hotel we tried to book ,we were going with 3 other familys all whom at booked with otb and hotel was 20 miles away from the others. Telephoned within seconds, staff unbelievablely rude and obstructive, but told that… Read Full Review

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“On The Beach Holidays are the best and it is a...”

Written on: 04/06/2009

On The Beach Holidays are the best and it is a tradition at christmas time for our family to go to the beach… Read Full Review

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“booking been a complete farse from start to finish,...”

Written on: 02/06/2009 by kelz82 (1 review written)

booking been a complete farse from start to finish, wrong destination booked through a technical error on their wesite, On The Beach Holidays will accept no blame and i am over £200 out of pocket and am expected to travel on a holiday i have no desire for… Read Full Review

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“We booked a holiday with On The Beach Holidays in...”

Written on: 01/06/2009 by allybrad (1 review written)

We booked a holiday with On The Beach Holidays in February - travelling in October to a family wedding. The site did not allow me to pay a deposit - demanding full payment only.

The wedding has been cancelled as the bride is pregnant and will be too far gone to travel in October.

When I have attempted to cancel - OTB have advised that I am not entitled to any refund… Read Full Review

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“Just returned from two weeks holiday in Rhodes booked...”

Written on: 29/05/2009 by joanhale1234 (1 review written)

Just returned from two weeks holiday in Rhodes booked with On The Beach Holidays everything went with no hitches and very good service from the website and on the telephone, consequently we had one of the cheapest and best holidays ever. I think everyone should read the small print and they will find they get what they pay for… Read Full Review

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“Rang the 'On the Beach Holidays' call centre to...”

Written on: 21/05/2009 by Mrs Starkey (1 review written)

Rang the 'On the Beach Holidays' call centre to enquire when our tickets would arrive had previously been told 7 - 10 days prior to departure. 7 days prior to departure - no tickets. Called the telephone number on the website to be told call back in 3 days and if you haven't got them we will arrange ticket on departure. We don't want ticket on departure. So when I then asked to be put through to someone else got told "no". I asked why not and they told me I just told you the procedure… Read Full Review

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“On The Beach Holidays is an easy to use service, sites...”

Written on: 15/05/2009

On The Beach Holidays is an easy to use service, sites a bit dated but hey I got a top notch holiday out of it. Sharm el Sheikh is brilliant too!… Read Full Review

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