On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Rang the 'On the Beach Holidays' call centre to...”

Written on: 21/05/2009 by Mrs Starkey (1 review written)

Rang the 'On the Beach Holidays' call centre to enquire when our tickets would arrive had previously been told 7 - 10 days prior to departure. 7 days prior to departure - no tickets. Called the telephone number on the website to be told call back in 3 days and if you haven't got them we will arrange ticket on departure. We don't want ticket on departure. So when I then asked to be put through to someone else got told "no". I asked why not and they told me I just told you the procedure… Read Full Review

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“On The Beach Holidays is an easy to use service, sites...”

Written on: 15/05/2009

On The Beach Holidays is an easy to use service, sites a bit dated but hey I got a top notch holiday out of it. Sharm el Sheikh is brilliant too!… Read Full Review

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“On The Beach Holidays is a wonderful website; easy to...”

Written on: 27/04/2009

On The Beach Holidays is a wonderful website; easy to use and understand and all elements to holidays included… Read Full Review

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“Booked my holiday to Ayia Napa with 'On The Beach...”

Written on: 25/04/2009

Booked my holiday to Ayia Napa with 'On The Beach Holidays' last month. I had a minor problem that needed to be resolved so contacted their Customer Service Team via email. As promised, they replied back to me well within 48hrs and were extremely polite, courteous, and slightly informal - which i liked!

They resolved my issue within 3 days and also went out of their way to thank me for my compliments!

Haven't been on the holiday yet but as soon as i'm back, i'll give an updated review on how… Read Full Review

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“I booked four holidays with OTBeach to Sidari Corfu...”

Written on: 24/04/2009

I booked four holidays with OTBeach to Sidari Corfu each time the holiday went perfectly. The flights were on time the rooms were great.

Last year we went to the same place. The flights were changed at the last minute by 6 hours. Then it was delayed 3 hours due to a technical fault(not their fault).

Then we arrived at Sidari to find the hotel was full and they had moved us to another hotel 20 kilometers away. Inland with no pool.

Never ever use this company they have grown to a point where… Read Full Review

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“I called On The Beach Holidays because i wanted to...”

Written on: 22/04/2009

I called On The Beach Holidays because i wanted to change my holiday to another one and when i rang they told me to e-mail an address which i couldnt find at all on the internet ! I have found there service to be appalling and not very helpful at all! The telephone operators are useless ! I most certainly will not be using this company again… Read Full Review

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“I fortunately had no problems booking flight and...”

Written on: 02/04/2009

I fortunately had no problems booking flight and hotel. Confimations and intinery came through pretty quickly a nd everthing seemed ok.

I noticed that we landed in Ibiza early hours of hte morning and we'd get to hotel around 3am, no problem. Inoticed some small print on one of the confirmations, stating somehting about flying before midnight would mean the room was booked for the night of your flight, meaning. I read this to mean, the room would be ready for us when we got there and thought… Read Full Review

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“I have booked a few holidays through this On The Beach...”

Written on: 27/03/2009

I have booked a few holidays through this On The Beach Holidays and have found that they have been helpful throughout if i had needed to contact them on the telephone it wasn't exactly straight through but what would you expect from a call centre so this does not bother me in any way!… Read Full Review

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“On the Beach Holidays was easy to navigate, staff very...”

Written on: 26/02/2009 by rubyt (1 review written)

On the Beach Holidays was easy to navigate, staff very helpful on the phone. Staff did explain it was slightly cheaper to book on line so i did so. No problems at all. have booked 3 holidays with them and have had no probs withany of them. this time booked our flights with easy jet directly as it was slightly cheaper. have reccomended to friends and they have had no probs either… Read Full Review

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“Booked a winter break for myself and my husband...”

Written on: 20/02/2009

Booked a winter break for myself and my husband through OTBeach which we had in January. I found the site easy to navigate and each step was well explained. The entire holiday went without a hitch and as such I have booked our summer holiday through the same. I will definately use OTBeach again and have recommended them to many family and friends… Read Full Review

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“I felt the need to write this review as I am currently...”

Written on: 02/02/2009

I felt the need to write this review as I am currently about to book my summer holiday with On The Beach Holidays to the Dominican Republic and as I was searching for the website to find my holiday I came across these reviews and I really want to explain my shock in these reviews as I have booked with on the beach for the past 4 years and I never experienced any problems at all and all my holiday have been completely stress free and fine and have experienced no problems with this company. I… Read Full Review

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“This is the last time I will ever attempt to use On...”

Written on: 21/01/2009

This is the last time I will ever attempt to use On The Beach. At first everything seemed good, having been quoted a much lower price than any other travel agency. Too good to be true it then turned out. Having confirmed my holiday I was then called back saying my holiday had increased by £70pp. I refused to pay and had great difficulty getting my deposit back. No one is available on the phone, I dread to think what would happen to you if you had a problem abroad.

A total waste of time if you… Read Full Review

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“Just returned from spending xmas in Spain, which was...”

Written on: 18/01/2009 by haleyc (1 review written)

Just returned from spending xmas in Spain, which was booked through otbeach. Had a fab time and would book through them again.
Only had two slight problems when booking:
1) the site was not very clear when it came to adding hold baggage and when the receipts were printed, they clearly stated that we had 0 hold baggage. We rang the airline a few days later and just added it through them, which worked out cheaper anyway.
2) 10 minutes after booking, we received a call from OTbeach saying that… Read Full Review

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“I have booked with them for quite a while now; I have...”

Written on: 12/01/2009 by Gerrad (1 review written)

I have booked with them for quite a while now; I have not had any problems. I think the main problem is that the people they use for flights and hotels make changes and it is On the Beach's job to tell you. So no matter how hard they try some people are intent on blaming On the Beach regardless. I had a great holiday at the Los Dalais apts last summer and am looking to book up for next year. I recommend it to anyone… Read Full Review

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Sunny123's Response to 431632_Gerrad's Review

Written on: 19/01/2009

I found this review helpful because... honesty is the best policy!

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“I was recommended OTBEACH by a friend whos family have...”

Written on: 11/01/2009 by karen4009 (1 review written)

I was recommended OTBEACH by a friend whos family have booked with OTBEACH for the last 3 years taking 3 holidays a year I was a bit wary having reading the reviews on the net but i was assured there was nothing to worry about so I decided to book a last minute christmas break to Gran Canaria. I looked on the website and found some really cheap deals but when I went to book them it would not process my order as it was too close to departure. So I called the sales team and spoke to a really… Read Full Review

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“I booked with on the beach.com and found my first...”

Written on: 10/01/2009 by cliojasper (1 review written)

I booked with on the beach.com and found my first experience of not using a local travel agent easy, i booked a holiday to sharm el sheik and within a day my booking confirmation was sent to me, tickets came as stated 2 weeks before i went i called the centre to get some luggage labels and again these were promised and sent to me to use

on arrival everything went to plan the hotel was exactly how described fligths i had a delay on the return not too good at the airport the facilities against… Read Full Review

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“This is the first time I booked with On The Beach...”

Written on: 10/01/2009 by Sunny123 (2 reviews written)

This is the first time I booked with On The Beach Holidays and I really like the guy who I spoke to, he was really helpful and listened to what I wanted for my holiday. I would use them again… Read Full Review

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“Would definitely not use On The Beach Holidays again...”

Written on: 01/01/2009 by snap12345 (1 review written)

Would definitely not use On The Beach Holidays again an would recommend anyone think very carefully before using them you may be lucky but if theirs a problem their difficult to contact - it sometimes seems like no one will talk on phone… Read Full Review

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“I booked a family holiday to Ayia Napa, Cyprus. 2...”

Written on: 17/12/2008

I booked a family holiday to Ayia Napa, Cyprus. 2 adults, 2 teenagers in Sept. The hotel was perfect for us, positioned right on the beach and a 10 minute walk into the centre.
All monies were paid in full, all of us really excited. THEN 2 weeks before we were due to fly, an email from On The Beach Holidays, "Your Hotel is closed" you need to choose another hotel, this was just the beginning. We chose another hotel (Obviously at a higher Fee) from the choices they offered. Another email, "That… Read Full Review

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“Ordered flights with otbeach.com and was told total...”

Written on: 15/12/2008 by cadatrino224 (1 review written)

Ordered flights with otbeach.com and was told total fee was £262.00. Clicked book and the next screen appeared stating we had been charged £14 per person each way for baggage. On speaking to them they were very unhelpful. Definitely would not recommend these to anyone. We looked on easyjet first and for our flights WITH baggage was £281.00 and now in total we have been charged £321.00 by otbeach so they cannot even match prices… Read Full Review

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