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Written on: 16/06/2008
I would be reluctant to use OTB for any future holiday bookings.
They passed on the wrong name to You Travel it seems who were booking our accommodation at the hotel. I spotted this error about 3 weeks before we were due to arrive at hotel but after around 20 emails to OTB and You Travel who just kept on blaming each other I feel and saying that it was up to the other company to sort out the problem. The wrong name was also given in relation to our so called free transfer - when we arrived at… Read Full Review
Written on: 13/06/2008 by SOUTHYSHELLS (1 review written)
Everything went really good, As soon as i booked i read reviews on this site i was very concerned as to whether or not our holiday would really happen. We had a fantastic holiday in Egypt. Would recommend it, it was amazing. We shall be using otbeach.com again!… Read Full ReviewVisit onthebeach.co.uk
Written on: 05/06/2008 by Wendy G (1 review written)
We (party of 8) booked 16 weeks prior to our trip to Turkey. With 5 weeks to go and having paid the holiday in full we were advised that the flight had changed. Were offered an alternative flight but would drop our stay to 13 nights - no refund offered. They also had the audacity to tell us we had to check the hotel was available.
Bounced an email back asking them to check with the hotel - 48 hours later got a response asking for our booking reference, this was on the email sent to me.
Replied… Read Full Review
Written on: 05/06/2008 by ksampson (1 review written)
I do NOT recommend anyone to use On the Beach - I have just had an email saying that my flight has been canceled and the only ones they will put me on is one from Cardiff when I was originally going from Bristol or one on a different date - I have since had to pay and extra £261 to go through another travel agents to get a flight on the original date. Just spoken to otbeach and once again I have to email them, why can I not simply speak to someone about the problem! I can't express enough how… Read Full ReviewVisit onthebeach.co.uk
Written on: 22/05/2008 by chellstu (1 review written)
I have just received a email from on the beach last week telling us of major changes to the flights and we need to fly into a different airport 10 of us babies to not a bit happy flights in middle of night and every time we phone we get no where hope hotel is good surmeli efes in turkey anyone been? Comment me… Read Full ReviewVisit onthebeach.co.uk
Written on: 22/05/2008
Go last minute for a bargain, but only if you can be flexible. If you need to book well in advance I dont believe they are worth the risk. Cancelled flights but operator must confirm in writing for us to receive a refund. Left unsure over what they will do with regards to a refund or change. Read the T & Cs before booking… Read Full ReviewVisit onthebeach.co.uk
Written on: 20/05/2008 by connorisa (1 review written)
I haven't even travelled with on the beach yet and already regretting booking with them. The original flight has had a major change. I tried to accept one of their alternatives but they take that long to deal with anything that the hotel is no longer available. I am now expected to accept an even earlier date. Do they not realise people make arrangements and have other committments like work? Their telephone manner can be poor if you actually manage to speak to someone that is. They put… Read Full ReviewVisit onthebeach.co.uk
Written on: 17/05/2008 by KerryV (1 review written)
The problem was this I had booked (and fully paid) for my holiday some months ago, being a single parent of 3 children I had very specific needs and felt that I had found the holiday for us. The problems started a few days ago when they emailed to say my flight had been cancelled and offered me an alternative flight 2 days before and would you believe to a different airport, meaning that me and my 3 children, would have to travel about 180km to our resort. The flight times were in the middle… Read Full ReviewVisit onthebeach.co.uk
Written on: 02/05/2008
Me and my friend haven't even been on the holiday yet and already we have had really bad problems. It took them over a month to do a simple name-change and they have charged again since it was changed. The change has only been done on the flights and not accommodation, they haven't answered any calls or replied to any emails, as far as I am aware they have not yet changed our flights and now they are charging 600 pounds MORE for the holiday than it was booked at. They have said as far as I am… Read Full ReviewVisit onthebeach.co.uk
Written on: 27/04/2008 by Daisysmiles (1 review written)
Here is my story about OTB
I'm a regular independent traveler. We never book packages always pick the bits from different sites and put them together. We are a party of 2 adults and 5 children.
We were looking for a cheap break to Tunisia on an all inclusive basis. On the beach appeared to have some very good deals. I found the best value flights and accommodation with them and then did some homework to see if I could find any of the elements cheaper. I found the flights from my local airport… Read Full Review
Written on: 23/04/2008 by Marie Seddon (1 review written)
I suspect people who have had bad experiences with this company are more likely to post a review and after reading them I have to admit I was a little nervous about my first every internet booking. I needn't have been - everything went very smoothly. The hotel was a little far out of the resort - Papagayo Arena at Playa Blanca, Lanzarote - but we knew that before we went, it was as described. We found the holiday to be good value for money and I would definitely use this company again… Read Full ReviewVisit onthebeach.co.uk
Written on: 10/04/2008 by Taskin (1 review written)
With my daughter with 2 infections and very ill, there was no way to get back, so we spent the rest of week in the hotel room.
NEVER AGAIN!!! The descriptions are not completely accurate and don't trust the ratings and when you want to complain they push you aside I had only 28 days to complain when I returned, but I spent 1 month trying to get my daughter better and then they would not listen!!!!!… Read Full Review
Written on: 09/04/2008 by domd (1 review written)
Booked our holiday to Egypt and have just got back. I am surprised by the reviews as I found the company most helpful and polite. We changed our booking adding other passengers and there were no fees and no problems. I spoke to the same person on a number of occasions and everything went smoothly. I am about to book another holiday with them and I am sure I will receive the same service… Read Full ReviewVisit onthebeach.co.uk
Written on: 08/04/2008 by jabow (2 reviews written)
Fine if you don't have a problem
If you do, don't expect to be dealt with fairly. Because I wanted to speak to a manager I was given various contradictory reasons why this couldn't happen. I was cut off several times and transferred to a recorded message several times. Gave up in the end. Will not use again… Read Full Review
Written on: 06/04/2008
We were given our holiday confirmation with our booking number and everything then received in an e-mail to say they had tried to contact us, so we rang them back and they said the person who was dealing with our holiday was on the other line and would call us back, that that never happened. We then received an e-mail saying it had been cancelled, we then had to ring them and they told us the flights of the holiday had gone up by £100. I would never book with them thank god we had a lucky… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/03/2008 by justindav (1 review written)
I have been using on the beach for the past 4 years. In total in excess of 10 holidays. I have never experienced any of the problems listed by other customers.
In relation to the credit/debit charge. If you pay your balance by cheque you avoid the charges. I have yet to find a cheaper holiday anywhere else.
The customer services are fine. They respond to e mails and always ring back when they say they will… Read Full Review
Written on: 21/03/2008
I have used On The Beach holiday twice they have always been excellent offering good value for money as I have always had a tight budget especially as children go free in there holidays if they are under 12. When booking if displays what you are booking clearly and I never had a problem with them as I have previously traveling to Tenerife and I am travelling to Cyprus in the summer. I have shocked by some of the reviews I find On The Beach one of the best companies I have booked with… Read Full ReviewVisit onthebeach.co.uk
Written on: 14/03/2008 by simplestar (1 review written)
I do not recommend On the Beach Holidays! The staff in my opinion were unhelpful. As far as I am concerned the person who dealt with me thought they had put me on hold but didnt! Shame they didn't put me on hold properly as I was unhappy with what they said! Never again will I call otbeach… Read Full ReviewVisit onthebeach.co.uk
Written on: 09/03/2008
I have used otbeach twice now, once to Tenerife and once to Egypt and have always had an excellent service. The price I was quoted was the price I paid, all their information I received was accurate and we had two great holidays.
However, reading all the other reviews, I could have just got lucky, but have to be honest and say that, the reviews I've read don't reflect the service I received which was first rate and excellent value for money… Read Full Review
Written on: 08/03/2008 by chrisani (1 review written)
Booked holiday to zante with ot beach good value for money and everything went well, good value and well recommend.
I do shop around for my holidays and always check hotel reviews before booking.
I have booked my accommodation to Santana beach resort goa with ot and will write a review on return. However I recommend www.otbeach.com… Read Full Review
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