On The Beach Holidays Reviews - www.onthebeach.co.uk

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“ON THE BEACH - Review ”

Written on: 10/05/2010

ON THE BEACH - Review

I cannot understand how this company is still allowed to trade.

Yesterday, after filling in an on-line booking form and paying in full for my flights, they emailed me a couple of hours later asking me to ring them.

It was bad enough ringing on a premium rate 0870 number, but then to be told that my flights had mysteriously increased in price by a MASSIVE £86 per person I feel is outrageous.

They are still advertising the same flights at the price I booked them at… Read Full Review

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“Booked a holiday to Tenerife yesterday and within 10...”

Written on: 08/05/2010

Booked a holiday to Tenerife yesterday and within 10 minutes was contacted and told that the flight had gone up by £200 per person. I asked how it could of within half an hour and was told the price had just changed as they tried to process my booking ????? When I looked on the website the flight was still advertised at the original price ????? No increase of £200. I had to cancel the holiday… Read Full Review

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“I dont feel OTB deserve an Overall Rating for there...”

Written on: 07/05/2010 by matt barton (1 review written)

I dont feel OTB deserve an Overall Rating for there services, but if i was to give them a star for performance it would be a gun to the head. As so many customers who where lead up the garden path because of the Volcano fiasco, i would agree with every comment on this review forum, OTB have ripped us off for 50% of our monies paid, to which equates to £298, i called them 7 times and emailed them over 10 times but did i get a responce, the anwser is NO. when i eventually got through them some… Read Full Review

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“I agree with other reviewers.Booked for Ibiza last...”

Written on: 06/05/2010

I agree with other reviewers.Booked for Ibiza last year.They got my debit card details over the 'phone and then hotel price went up.Total bandits I think!… Read Full Review

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“Do not book your holiday through this company! I...”

Written on: 06/05/2010

Do not book your holiday through this company! I booked in February to fly out to Tenerife on April 18th 2010. The flight which was with Thomsons, was obviously cancelled due to the volcano. I rang Thomsons, and they advised me to contact my third party booking agent, OTB. I did this the day before we were due to leave, and the girl said she would pass my details on, and someone would contact me. After waiting 10 days I telephoned the company and after speaking to someone, who was either new to… Read Full Review

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“i have just booked online for a holiday with this on...”

Written on: 05/05/2010 by tracy15 (1 review written)

i have just booked online for a holiday with this on the beach holidays after i put in card details the price jumped up by 500pounds with out transfers being added i had not even confirmed the booking when it says i had,i then rang the company to be told they had canceled the booking for me, i then recieved an email 10 minutes later confirming booking, so i rang back to be kept on hold 35mins 2 b told i cud not cancel and that payment had been took, i asked how we get tickets, how to book… Read Full Review

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“Booked a last minute holiday through OTB got no...”

Written on: 05/05/2010

Booked a last minute holiday through OTB got no confirmation, phoned at least 6 times at a cost of 10p per minute was assured each time that e-mail was being sent.The holiday was for my 71 year old sister she went to airport armed with only confirmation number, thomson issued her an e-ticket so she got her flight. She had nothing to tell her who her transfers were with so had to make her own way to the resort. Hotel had no confirmation of her booking. When I complained to onthebeach they said I… Read Full Review

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“we were delayed back from turkey it was booked with...”

Written on: 04/05/2010

we were delayed back from turkey it was booked with 'ON THE BEACH'.We were absolutely disgusted about how we were treated. We stayed in a hotel were 95% of the holidaymaker travelled with thomas cook they were looked after immensely when we delayed due to the volcano.But we were NOT we were one of three families who travelled with on the beach we had no rep out there only had an advisor Toga who was very rude and a total waste of space.We had to find all information out ourselves, pay for our… Read Full Review

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“Wish I had read this before !! I paid a 'low deposit'...”

Written on: 04/05/2010

Wish I had read this before !! I paid a 'low deposit' on an £800 pound holiday, of £300. Ha Ha. within the next four weeks they robbed my credit card of over £400 pounds as the rest of my so called deposit ! I am not supposed to be going until September. I wanted to change the date by one week - costs £300 ! If cancel I am told I wont get any of my flight money (£500) back and only £30 each for accommodation. I tried to e-mail the cancellation department (told that they do not accept… Read Full Review

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“This company is discusting, NEVER AGAIN”

Written on: 04/05/2010 by pin4apple (4 reviews written)

This company is discusting, NEVER AGAIN… Read Full Review

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“We all know the Icelandic volcanic ash story but here...”

Written on: 04/05/2010 by Mick the eng (1 review written)

We all know the Icelandic volcanic ash story but here is a nice twist, we booked for a party of 4 ,2 adults and 2 FREE child places with on the beach and as luck would have we were unable to fly. on the beach did refund all the money except £163.43 which they said was £30.00 each person for admin and the rest was a credit card charge,okay first of all they do not want to talk to you regarding the issue also they seem quite happy with the fact that they charge a £30 admin fee to cancel a 'free'… Read Full Review

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“They never answer the phone. Keep you hanging on at...”

Written on: 04/05/2010

They never answer the phone. Keep you hanging on at 10p a minute and then after 16-18 minutes disconnect you.

The holidays are not as much a bargain as first appears when they catch you for the extras. They are sharks...DO NOT BOOK WITH THIS COMPANY

There was nothing about the hotel or OTB service that we were the slightest bit happy with although Thomson with whom the flight was booked were fantastic

I wish I had found this web site before we booked and I owuld never have gone with them
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“Booked a holiday with ON THE BEACH on 2/5/10 to...”

Written on: 03/05/2010

Booked a holiday with ON THE BEACH on 2/5/10 to greece. Arrived at aiport2 hours before check in and was informed check in was closed and ON THE BEACH had cancelled our tickets and the airline had sold our seats although we had confirmation of flights and hotel. Also had etickets sent to us for flights.No one at the agents desk helped, us just told us to ring ON THE BEACH that was 10 pence a minute.What a waste of money and time they could not do anything so we ended up no holiday. But money… Read Full Review

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Tracy15's Comment

Written on: 05/05/2010

did you get your money back in the end?

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“Was pulled in by the great price and although I had...”

Written on: 30/04/2010

Was pulled in by the great price and although I had read all the postings on this site I thought I would risk it. I was anticipating price supplements and flight tickets not arriving, however the transaction could not have been smoother. No changes to original price, flight tickets for Thomas Cook airlines arrived by email on the next day! Went on holiday, had a great time, cam home after six "ash cloud" extra nights full board in a luxury hotel thanks to Thomas Cook. End of story. Maybe would… Read Full Review

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Tracy15's Comment

Written on: 05/05/2010

hi could you please help me by telling me what happens after i have booked online with this company, im due 2 fly on the 5th sept 2010 with rynair
<br/>i dont understand how i get my tickets or anything ive tried ringing on the beach to have the phone put down me after a 35minute wait, im so worried about this as it ended costing me a small fortune and its ment to b my honeymoon aswell as our family holiday :0(

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“Possibly the worst customer service I have ever...”

Written on: 30/04/2010

Possibly the worst customer service I have ever experienced.
BEWARE the 10p per minute phone lines… Read Full Review

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“The company are liers, they booked me into a hotel...”

Written on: 30/04/2010

The company are liers, they booked me into a hotel that is unsutable for me to take my 10yr old daughter.on the website it said great for families and with entertainment.it is a 18-30 hotel complaints on all review sites about noise and not suitable for children.they have also taken off entertainment on their website after i have booked.
Thay will NOT respond to letters, Emails or return phone calls.Staff on the phone dont want to give answers. all they keep asking for is more money to change… Read Full Review

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“Third time I have booked through them for a holiday,...”

Written on: 27/04/2010

Third time I have booked through them for a holiday, the first went well, the second they changed our hotel at the last minute. This time they moved us to a Russian hotel that was not all inclusive but full board with an allowance of 4 drinks per person per night.

Looks like the bad reviews were correct I wont use them again. I complained to them but aas usual no responce. Good job I used my credit card to get a refund.

Simply Dont use OnTheBeach.com you wont end up on the beach… Read Full Review

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Chrispeters's Comment

Written on: 29/04/2010

I found this review very helpful because... it reflects the very poor standard of "on the beach holidays or Otbeach" I have reported them to trading standards and would urge others to do so they are a disgrace..

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“Never use this comapany , When stranded in lanzerote...”

Written on: 27/04/2010

Never use this comapany , When stranded in lanzerote dfue to the ash , they told me to contact the airline direct when we had the contract with otb not the airline direct . they said if you want use to rebook your return seats it would cost me £30 for them to ring them for me . when i emailed the airline monarch they said sorry you have to do it through your travel agent as they have the passwords to manage the flight booking .

They love passing the book and the airline has heard 100s of… Read Full Review

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“Booked flight and hotel online for the whole family...”

Written on: 26/04/2010

Booked flight and hotel online for the whole family (2adults,2 kids)in Crete. Paid about £200 more to fly daytime with a better airline. A few weeks before departure they changed our flights to a night one with a much cheaper airline without any explanation or compensation!
Lost another £200 as had to cancel our airport parking and hotel transfers in greece as they were non-refundable… Read Full Review

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“Booked for August - read website very carefully and...”

Written on: 26/04/2010

Booked for August - read website very carefully and worked out that certain no frills flights incur additional baggage charges. Unusual in that when you confrim over the website it doesn't mean the holiay is definate until you receive their e-mail confirmation 24 hours later. I got a bit confused and then booked twice as I didn't think the first one had gone through - I rang and one was cancelled with no fuss. I found the booking straight forward once I understood how it works. There was an… Read Full Review

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