On The Beach Holidays Reviews - www.onthebeach.co.uk

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“I booked a holiday to Goa, the confirmation came...”

Written on: 05/09/2008 by dick tracey (1 review written)

I booked a holiday to Goa, the confirmation came through very quickly but the dates of the flights and accommodation are not the same. I have spent the last month trying to get this sorted and it is still not done… Read Full Review

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“I ordered and paid for two flights to Kefaloni...”

Written on: 30/08/2008 by Knowsley (1 review written)

I ordered and paid for two flights to Kefaloni (wanting to go in about a weeks time), and having not received confirmation within 24 hours as they suggested would be the case on their site managed to contact them via an ordinary landline number 0161 448 4605 ('say no to 0870' site). They then checked and said the flights were not available! They were still advertising availability for the flights 24 hours after they told me that the flight was full. I will stick with reputable professional… Read Full Review

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“It seems my review about OTB Holidays will contradict...”

Written on: 21/08/2008

It seems my review about OTB Holidays will contradict many of the recent reviews on this forum.

I recently took my family (2 adults, 1 child and an infant) to the Algarve at short notice. The holiday was booked less than a week prior to leaving.

I initially contacted OTB by telephone and admittedly having waited for 15 minutes on hold I got through to a sales adviser. Having been to the Algarve previously I had an idea of where I wanted to stay and more importantly where I didn't.

I provided… Read Full Review

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“We've just booked a holiday to Rhodes on the OTBeach...”

Written on: 19/08/2008 by Neveragin (1 review written)

We've just booked a holiday to Rhodes on the OTBeach website and fell into the trap of costs. Once payment is made they then told us it will be an extra £30 per person for luggage, then once you get final confirmation we found out transfers aren't included either. Work on an extra £100 of hidden extras if you're going away as a couple. Unfortunately they've got this very well hidden in the small print… Read Full Review

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“We have our holiday booked with OTB. We want to stay...”

Written on: 19/08/2008

We have our holiday booked with OTB. We want to stay another week. So I rang, and rang, and rang, emailed 13 times so far rang 10 times had the phone cut off on me 4 times my wife emailed 4 times, rang 4 times and the phone has cut off on her 3 times. We are still waiting for a quote for the second week. This has to be the worst company ever. You can only deal with this company by email if you want to change a booking. We haven't even been on holiday yet how bad can it get!?… Read Full Review

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“They were great about ringing me to sort my holiday...”

Written on: 17/08/2008 by melanie RB (1 review written)

They were great about ringing me to sort my holiday out as I had told my credit card not to pay as they were overcharging (I was glad I used a credit not debit card for this reason as banks can be very unhelpful and with a credit card you are insured. Staff were really freindly will let you know how the holiday was on my return… Read Full Review

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“Booked what I thought was a cheap holiday to Madrid...”

Written on: 16/08/2008 by colins5286 (1 review written)

Booked what I thought was a cheap holiday to Madrid with OT Beach. Turned into a nightmare. Only AFTER I had paid the full balance was I told that I would need to pay to take suitcases on holiday. They said the price was £60 for 2 people.
I eventually got through to one of their call centre people only to be told she couldn't help me and I would need another department. This other department took about 35 minutes of being on hold to get through to. I was then informed that she couldn't help… Read Full Review

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“I found OTB through google and was please with the...”

Written on: 07/08/2008 by rigarella (1 review written)

I found OTB through google and was please with the prices.

i booked a 8 night break to Egypt through the website and went through all the steps you usually take the make a booking online.

We received almost instant automated e-mail response advising that we had made a provisional booking and that it was subject to change prior to receipt of the final booking summary.

After a few hours received another e-mail from OTB saying they had tried to contact us and please call back (I was at my… Read Full Review

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“I found the holiday I wanted to Costa Dorada, Spain, 3...”

Written on: 06/08/2008 by krisolly (1 review written)

I found the holiday I wanted to Costa Dorada, Spain, 3 star all inclusive. I then gave on the beach my credit card details and the holiday was booked, or at least I thought it was. When the holiday had gone through the receipt showed I had booked a holiday to Costa Dorada but my flights and accomodation was to Ibiza? I phoned on the beach straight away and was told the manager on duty would ring me back straight away. An hour later I heard nothing so rang them back and was told that it was too… Read Full Review

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“Booked 2 weeks ago for a holiday in 2 weeks time. ”

Written on: 05/08/2008 by ddacre (1 review written)

Booked 2 weeks ago for a holiday in 2 weeks time.
Very easy to navigate site and pay!
It states on the booking that they will contact me within 48 hours of the booking to confirm, and give me a booking reference number. 2 weeks later I am still waiting.
As far as I am aware if you email the admin team they should respond within 48 hours, 4 days later I am still waiting it seems?
Spoke eventually to admin after a 15 min on hold and being charged for call. Promised our booking was ok, and he was… Read Full Review

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“We booked at two bedroom apartment in Teneriffe with...”

Written on: 25/07/2008

We booked at two bedroom apartment in Teneriffe with On The Beach. Disaster from start to finish. Only three seats booked on flight for four people. Our 10 yr old was recorded as an infant which meant he would have to sit on our knee. This took about an hour to sort out. Our two bedroomed apartment had only one bedroom, even though we had paid about £500 for the extra room. We wasted the next few days and quite a lot of money telephoning On the Beach and any of their suppliers, they would try… Read Full Review

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“Would not recommend booking through On The Beach...”

Written on: 24/07/2008 by AnotherOTBVictim (1 review written)

Would not recommend booking through On The Beach Holidays as we have had a very bad experience booking our flights with them this year. You get to the last screen and it asks you if you want to take hold baggage and then does not allow you to select the number of hold bags you wish to take. Our little girl has ended up with a 20 kg luggage allowance that she really does not need! To add insult to injury Monarch Airlines only charge £5.99 per bag each way whereas OTB mark this charge up to £10… Read Full Review

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“I just booked a hotel through OTB. Got there and it...”

Written on: 24/07/2008

I just booked a hotel through OTB. Got there and it was a disgrace in my opinion, had to book a different hotel on my credit card because I could not get in touch with OTB (Have the 30 minute on hold phone bill though) and now have the bill which I can not afford an no one from on OTB will help me (I CAN ONLY GET THROUGH TO THE SALES DEPT IT SEEMS). Heart broke!… Read Full Review

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Anotherotbvictim's Comment

Written on: 24/07/2008

There is a number for them on the ABTA website that goes through to their Admin dept. Good luck.

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“I booked my holiday first time online 6th July. After...”

Written on: 21/07/2008 by otbh victim (1 review written)

I booked my holiday first time online 6th July. After total price and all credit card details been taken, they added charges to check-in luggage and food on board. There was no option to go back. I e-mailed them straight away not to process cc but they are so clever they blocked the amount from my cc on same day within hours (Sunday). Normally they do it next day. I have sent 3 mails still have not heard from them although they sent acknowledgment mail that they received my mail. I find… Read Full Review

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“Booked online with On The Beach Holidays.. then a page...”

Written on: 21/07/2008 by macca160670 (15 reviews written)

Booked online with On The Beach Holidays.. then a page popped up telling us they will get back to us in 48 hours, this is after we gave them all our debit card details. Leaving us unable to book anywhere else or know whether it's booked with them.

Got e-mail 4 days later telling me that the online booking was corrupt and nothing booked. Prices of the flights have now increased by £40.00 each x 3.

We found the service awful... I'd stay clear if I was you!!… Read Full Review

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“This is the first time I have used on the beach booked...”

Written on: 21/07/2008

This is the first time I have used on the beach booked a holiday for me and my husband and 2 kids to Rhodes 4 * all inclusive for 14 nights in june £1500 bargain! I make the booking on the website and had no problems I am astonished by the number of bad comments about baggage as a frequent traveler I am aware that most airlines do not include suitcase allowance in their prices but will give you a big hand luggage allowance if you pack carefully as we flew with thomson's we got 10 kg pp hand… Read Full Review

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“In the end I booked through Sunmaster.co.uk - Self...”

Written on: 17/07/2008

In the end I booked through Sunmaster.co.uk - Self Catering, 1 Week 2 adults, 1 Child and an Infant £782 (not including transfers). In the end cheaper than OTBeach .... the quote online was £696 then on the telephone it increased to £1140

Would not recommend OTBeach

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“Managed to speak to admin on the phone and they were...”

Written on: 17/07/2008

Managed to speak to admin on the phone and they were impatient and rude. My wife's flights were booked as Mr instead of Mrs and they wanted £80 to change it - that's higher charges than a bank!… Read Full Review

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389063_Agentkb08's Comment

Written on: 05/08/2008

I am a travel agent and i hope you did not pay the £80 your wife would have been able to travel regardless as your title doesn't matter due to the fact that it isn't in your passport.

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“Excellent website, good prices, friendly staff. Nice...”

Written on: 14/07/2008 by traveljunky (1 review written)

Excellent website, good prices, friendly staff. Nice looking website I thought, loads of hotels available at cheap prices, found a flight to match so I booked it!
A nice lady called and told me there was a problem with my card so I sort of flipped out a bit, she was very good throughout and I was very impressed by their service all in all, holiday went perfectly to plan.
I would definitely book with www.otbeach.com again in the future!… Read Full Review

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“We booked a holiday to Ibiza on the 8.07.08 to leave...”

Written on: 11/07/2008 by MorThatch (1 review written)

We booked a holiday to Ibiza on the 8.07.08 to leave on the 18.07.08. I pre-selected a flight ADVERTISED at £187pp the total cost of the holiday (2 adults, 1 child) came to £1,303. I was contacted on the 10th July and told that the price of the flights had increased by £93 pp!! In two days!?! Even though I had a receipt to to show how much Id payed and I had a holiday confirmation number. How can a company advertise a flight at a particular time and price, then turn around and say you… Read Full Review

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