On The Beach Holidays Reviews - www.onthebeach.co.uk

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“The problem was this I had booked (and fully paid) for...”

Written on: 17/05/2008 by KerryV (1 review written)

The problem was this I had booked (and fully paid) for my holiday some months ago, being a single parent of 3 children I had very specific needs and felt that I had found the holiday for us. The problems started a few days ago when they emailed to say my flight had been cancelled and offered me an alternative flight 2 days before and would you believe to a different airport, meaning that me and my 3 children, would have to travel about 180km to our resort. The flight times were in the middle… Read Full Review

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“Me and my friend haven't even been on the holiday yet...”

Written on: 02/05/2008

Me and my friend haven't even been on the holiday yet and already we have had really bad problems. It took them over a month to do a simple name-change and they have charged again since it was changed. The change has only been done on the flights and not accommodation, they haven't answered any calls or replied to any emails, as far as I am aware they have not yet changed our flights and now they are charging 600 pounds MORE for the holiday than it was booked at. They have said as far as I am… Read Full Review

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“Here is my story about OTB ”

Written on: 27/04/2008 by Daisysmiles (1 review written)

Here is my story about OTB

I'm a regular independent traveler. We never book packages always pick the bits from different sites and put them together. We are a party of 2 adults and 5 children.
We were looking for a cheap break to Tunisia on an all inclusive basis. On the beach appeared to have some very good deals. I found the best value flights and accommodation with them and then did some homework to see if I could find any of the elements cheaper. I found the flights from my local airport… Read Full Review

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“I suspect people who have had bad experiences with...”

Written on: 23/04/2008 by Marie Seddon (1 review written)

I suspect people who have had bad experiences with this company are more likely to post a review and after reading them I have to admit I was a little nervous about my first every internet booking. I needn't have been - everything went very smoothly. The hotel was a little far out of the resort - Papagayo Arena at Playa Blanca, Lanzarote - but we knew that before we went, it was as described. We found the holiday to be good value for money and I would definitely use this company again… Read Full Review

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“With my daughter with 2 infections and very ill, there...”

Written on: 10/04/2008 by Taskin (1 review written)

With my daughter with 2 infections and very ill, there was no way to get back, so we spent the rest of week in the hotel room.
NEVER AGAIN!!! The descriptions are not completely accurate and don't trust the ratings and when you want to complain they push you aside I had only 28 days to complain when I returned, but I spent 1 month trying to get my daughter better and then they would not listen!!!!!… Read Full Review

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“Booked our holiday to Egypt and have just got back. I...”

Written on: 09/04/2008 by domd (1 review written)

Booked our holiday to Egypt and have just got back. I am surprised by the reviews as I found the company most helpful and polite. We changed our booking adding other passengers and there were no fees and no problems. I spoke to the same person on a number of occasions and everything went smoothly. I am about to book another holiday with them and I am sure I will receive the same service… Read Full Review

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“Fine if you don't have a problem ”

Written on: 08/04/2008 by jabow (2 reviews written)

Fine if you don't have a problem
If you do, don't expect to be dealt with fairly. Because I wanted to speak to a manager I was given various contradictory reasons why this couldn't happen. I was cut off several times and transferred to a recorded message several times. Gave up in the end. Will not use again… Read Full Review

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“We were given our holiday confirmation with our...”

Written on: 06/04/2008

We were given our holiday confirmation with our booking number and everything then received in an e-mail to say they had tried to contact us, so we rang them back and they said the person who was dealing with our holiday was on the other line and would call us back, that that never happened. We then received an e-mail saying it had been cancelled, we then had to ring them and they told us the flights of the holiday had gone up by £100. I would never book with them thank god we had a lucky… Read Full Review

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“I have been using on the beach for the past 4 years....”

Written on: 21/03/2008 by justindav (1 review written)

I have been using on the beach for the past 4 years. In total in excess of 10 holidays. I have never experienced any of the problems listed by other customers.
In relation to the credit/debit charge. If you pay your balance by cheque you avoid the charges. I have yet to find a cheaper holiday anywhere else.

The customer services are fine. They respond to e mails and always ring back when they say they will… Read Full Review

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“I have used On The Beach holiday twice they have...”

Written on: 21/03/2008

I have used On The Beach holiday twice they have always been excellent offering good value for money as I have always had a tight budget especially as children go free in there holidays if they are under 12. When booking if displays what you are booking clearly and I never had a problem with them as I have previously traveling to Tenerife and I am travelling to Cyprus in the summer. I have shocked by some of the reviews I find On The Beach one of the best companies I have booked with… Read Full Review

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“I do not recommend On the Beach Holidays! The staff in...”

Written on: 14/03/2008 by simplestar (1 review written)

I do not recommend On the Beach Holidays! The staff in my opinion were unhelpful. As far as I am concerned the person who dealt with me thought they had put me on hold but didnt! Shame they didn't put me on hold properly as I was unhappy with what they said! Never again will I call otbeach… Read Full Review

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“I have used otbeach twice now, once to Tenerife and...”

Written on: 09/03/2008

I have used otbeach twice now, once to Tenerife and once to Egypt and have always had an excellent service. The price I was quoted was the price I paid, all their information I received was accurate and we had two great holidays.
However, reading all the other reviews, I could have just got lucky, but have to be honest and say that, the reviews I've read don't reflect the service I received which was first rate and excellent value for money… Read Full Review

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“Booked holiday to zante with ot beach good value for...”

Written on: 08/03/2008 by chrisani (1 review written)

Booked holiday to zante with ot beach good value for money and everything went well, good value and well recommend.
I do shop around for my holidays and always check hotel reviews before booking.
I have booked my accommodation to Santana beach resort goa with ot and will write a review on return. However I recommend www.otbeach.com… Read Full Review

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“Upon arrival in the accommodation we were told we only...”

Written on: 27/02/2008 by gazzab (1 review written)

Upon arrival in the accommodation we were told we only had 1 room for 13 people, and 6 of us had to sleep in reception, no help what so ever non english speaking reps or staff, on the second day we were given the wrong room and told its that or nothing. We booked with OTB.com and Med hotels both were no help what so ever. I am talking about last August and to this day they still wont sort out any compo and said they never will
No entertainment for the kids unless you are German or Russian and… Read Full Review

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“Wrong flight details sent by email. Followed by...”

Written on: 21/02/2008 by Downs (1 review written)

Wrong flight details sent by email. Followed by several calls form there representative to say that the flights had changed as the first ones were fully booked. I said I was confused due to the number of changes verbally given, not to worry I was told......you will get an email to confirm everything and your tickets will be issued prior to departure. This is what happened
1) No tickets arrived so checked email and it said collect from XL desk
2) No tickets in our names after thorough search by… Read Full Review

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“”

Written on: 08/02/2008 by mircocim (1 review written)


I have booked a holiday to Egypt over the phone. They add so many charges from the original pricing I could not believe it!
They made a mistake and it took over 30 emails and as many calls to have the order rectified!!! They told me they'd call me back but never did. At the end I had to treaten them to cancel the booking (over £2000) and demand full refund. They are no cheaper than any other travel agent, there are a lot of hidden fees in the final bill!

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“None we booked flight to egypt 10 mins after booking...”

Written on: 03/02/2008

None we booked flight to egypt 10 mins after booking they rang saying we get 1 day less and 40.00 more to pay. Never again will I use On The Beach Holidays as I have heard rumours of this happening before… Read Full Review

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“We read some horrendous reports on the firm. People...”

Written on: 02/02/2008

We read some horrendous reports on the firm. People said they were asked for more money, could not contact anyone in the firm etc. Would almost make us cancel the whole thing. But we had no complaints about On the Beach travel company… Read Full Review

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“Overall the holiday I booked with on the beach was...”

Written on: 22/01/2008 by JacobLondon (2 reviews written)

Overall the holiday I booked with on the beach was very enjoyable, they were cheap and cheerful, and the location and hotel were superb.
I did check out the hotel using trip adviser however as I wanted to get a better idea of the accommodation!… Read Full Review

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“I have booked a holiday with On the Beach in the last...”

Written on: 22/01/2008

I have booked a holiday with On the Beach in the last few weeks.
Be aware they seem to be cheap in comparison with other tour operators until you book then you will get the 2% credit card charge and you will also get charged 1% for using a debit card.

I paid a deposit of £450 to book the holiday and as far as I am aware was charged £52 for doing so, I left it a week to see if they would contact me about this error but I heard nothing. I think they would have just left it as it was... I… Read Full Review

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