On The Beach Holidays Reviews - www.onthebeach.co.uk

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“I still think that this company is a joke..I have...”

Written on: 04/11/2009

I still think that this company is a joke..I have booked a combined holidays with them (flights and a hotel). First of all 3 days before departure I realised they have not sent me any hotel voucher even though teh booking said I am paying my initial amount for both. When I called them they said there was no availability for this hotel (where 7 of my other friends booked!!). I had a terrible time searching for availability somewhere else which I fortunately found finally. They were not able to… Read Full Review

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“Flights, Thomson,Self catering, Playa Olid, Costa...”

Written on: 26/10/2009 by TRICIAS (2 reviews written)

Flights, Thomson,Self catering, Playa Olid, Costa Odeje, Tenerife October 2009
Excellent service, booked with otbeach 4 weeks pior to holiday,really having 2nd thoughts after reading all the negative reveiws, however:
Tickets arrived 3 weeks before flight, received better upgrade room than I had booked at the Playa Olid Apartments @ Costa Adeje,little blip on arrival at airport as there was a delay and our transfer man was not there, however we found another representative with our names who… Read Full Review

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“I booked a holiday to Turkey last month and had no...”

Written on: 22/10/2009

I booked a holiday to Turkey last month and had no complaints with on th beach. I searched on the web for hours before going with them but they were loads cheapoer than everybody else and had loads of good hotels in icemeler. It was very easy to make thye booking and I got an email back from them with all the details pretty quickly. Id use on the beach again… Read Full Review

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“I booked a holiday to Lanzarote through otbeach.com, I...”

Written on: 21/10/2009

I booked a holiday to Lanzarote through otbeach.com, I was then informed more than 24hrs later that with the flights I had booked there was only one seat available.
I fully understand that the holiday is not definate until they have confirmed it with you by email but what I found most unprofessional and dissapointing was that I had to call the company to find out what was going on each time and was left on hold for up to 20mins both times, when my calls were finally answered I was met with… Read Full Review

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“This is the worst company to ever book your holiday...”

Written on: 16/10/2009

This is the worst company to ever book your holiday with!!! First of all the on the phone agents are very Unproffesional and do not know how to speak to people..We booked a holiday to sharm el sheikh and although xl going into administration was not there fault dealing with them to get our money back has been a nightmare. i have filled in the forms for the CAA 4 times and OTB just keep loosing them and not forwarding them on! Unfortunatly they have to sign them before the go to CAA. I have paid… Read Full Review

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“WAS GOING TO BOOK HOLIDAY TO POLAND ON THE NET. I SAW...”

Written on: 11/10/2009

WAS GOING TO BOOK HOLIDAY TO POLAND ON THE NET. I SAW A VERY CHEAP DEAL SO I PHONED THEM UP TO SEE ABOUT IT. THE PERSON ON THE LINE SAID WHAT AM PHONING HIM FOR THE NET IS SELF EXPLANATORY AND I HAD TO RING HIM BACK WHEN I HAVE DECIDED IF I WANT THE HOLIDAY AS THEY WERE PEOPLE TRYING TO PHONE HIM. EVERYTHING I ASKED HIM HE TALKED TO ME AS IF I WAS A CHILD (I AM 46)HE WAS THE MOST IGNORANT AND UNHELPFUL HUMAN BEING I HAVE EVER COME ACROSS. SO I DECIDED TO LOOK AT SOME REVIEWS OF THIS COMPANY. I… Read Full Review

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“As you read this website, you will see that we have...”

Written on: 23/09/2009

As you read this website, you will see that we have all be scuppered in one way or another by On the Beach.

Basically what they do is advertise vague holidays on the web with vague prices which will see and often still are way below what you will have seen on the main tour op websites. And so you think great ( as we did ) and book up and duely pay your money. Now that theu have processed payment they THEN look to start booking the holiday up and as you will see they either go to look at the… Read Full Review

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“I booked a holiday with On The Beach Holidays and was...”

Written on: 13/09/2009 by Donjak (1 review written)

I booked a holiday with On The Beach Holidays and was sent to apartments mirachoro 2 which were advertised as 3 star, well what a joke that is. They were dated, sockets hanging out from walls, rooms dull and dingie, towels old, grey and torn, bath dirty as was grouting on shower tiling, shower was a rubber hose with a metal nozzle. Staff were friendlt enough and this was after we were moved rooms.

This is no more than a 1 star hotel and please don't book especially as a 3 star. OTbeach should… Read Full Review

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“Awful, Awful, Awful! - On The Beach Holidays put Mr on...”

Written on: 09/09/2009

Awful, Awful, Awful! - On The Beach Holidays put Mr on my ticket instead of Miss - admitted it was their fault, but did not rectify the mistake. I have spent the whole morning on the phone to them on hold at 10p per minute! I get promised they will call back, but they don't. Its not worth the saving that you get. Have never had this awful experience with any company before. I advise you that you will need a holiday after dealing with them… Read Full Review

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“after booking i realised i hade made a mistake with my...”

Written on: 04/09/2009 by taffy32 (1 review written)

after booking i realised i hade made a mistake with my departure dates.i amended my booking within three hours and recieved email 3 days later wanting an extra £190.i cancelled my booking prepared to lose my deposit of £130.2 days later another email confirming my cancellation and charging me an extra £107 for admin fees. o-t-beach i will never use again and not reccomend to anybody… Read Full Review

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“WARNING - WEBSITE ON THE BEACH HOLIDAYS.COM - WARNING ”

Written on: 27/08/2009

WARNING - WEBSITE ON THE BEACH HOLIDAYS.COM - WARNING
In January 2009 On the beach holidays.com were having a "January Sale" and my friend and I booked and paid in full a 7 day beach break to Agadir Morocco staying at the 5* Sofitel Hotel for £250. OTB rang us within 24 hours and said we couldn't have the flight times, we would have to have different flights times and there would be an extra £80 each. We confirmed with the lady that this was the correct hotel and she said yes. Still at £340 7… Read Full Review

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“on the beach didnt tell us about flight changes so we...”

Written on: 26/08/2009

on the beach didnt tell us about flight changes so we missed flight and we had to go the next day wouldnt give us an extra day saying that it wasnt there fault it was airines, absolutley ridiculous. got to hotel to find out that they tought we were only staying for 5 nites instead of 7. do not touch this company . we are now taking them for compensation and will sue if necessary… Read Full Review

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“The On the Beach Holidays website was very easy to use...”

Written on: 22/08/2009

The On the Beach Holidays website was very easy to use and there was no hidden charges. Two of my friends and I went to tenerife and spent only £430 on travel and all inclusive hotel. We enjoyed our stay very much we would recommend tenerife to anyone as there is alot to do for everyone. We went from the Wednesday to the next Wednesday. The hotel Villa Adeje Beach Resort that we were in was very basic but had plenty of room to move around. Would definitely recomend this to anyone… Read Full Review

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“omg!!! iv just booked a holiday with on the beach for...”

Written on: 21/08/2009

omg!!! iv just booked a holiday with on the beach for the 18th of september it all seemed lovley for the price, and have just noticed all these reviews. i havent had any phone calls as such saying that somethings gone wrong but iv tryed about 12 times to get on the website to manage my booking and its saying this catche is broken, so i am now really worried that i spent money that i havent really got and i havent even booked a holiday!! … Read Full Review

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“Do NOT use On The Beach Holidays, i cancelled a...”

Written on: 20/08/2009

Do NOT use On The Beach Holidays, i cancelled a holiday with them they still charged me, i have lost £430. Athough they recorded the phone conversation they insist its not their policy to cancel they only responded to my e-mails after the departure date..I would advise anyone to stay well clear of this company… Read Full Review

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“Make sure you get the correct number of days that you...”

Written on: 20/08/2009

Make sure you get the correct number of days that you want when you book a holiday with otbeach due to your flight times! I booked a 7 day holiday in Ibiza (Es cana)..all seemed to go as planned however when i double checked the paperwork, the rtn flight was at 1am on the 7th day therefore meaning that we only had a 6 days break..well 5 actually, taking into account that we arrived in the small hrs of the first day so that was pretty much a wash out as we were all knackered!The first travel… Read Full Review

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“This company would be good IF they could delivery what...”

Written on: 16/08/2009

This company would be good IF they could delivery what they are offering. I booked some flights with them which were a good price however got a phone call 2 days later saying that the flights were not available. When I looked at their website available they still had the flights I wanted as "available". Disgusting. I wish I had read all the horrible reviews about 'On The Beach Holidays' before I booked with them as it would of saved me heaps of time… Read Full Review

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“Just arrived back from 2 weeks in Majorca with on the...”

Written on: 14/08/2009 by smutt (3 reviews written)

Just arrived back from 2 weeks in Majorca with on the beach used them last year and it was fine this year was awful booked a family suite and were booked a room 12 foot by 11 foot for 2 adults and three children the hotel admitted they do not do family suites or even adjoining rooms our kids are 7 , 9, 11 so could not be alone anyway. It has cost approx £1000 to transfer to same star accommadation in transfers supposed upgrades and mobile calls from Majorca .We have sent a letter of complaint… Read Full Review

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“i booked my holiday today for next year to turkey...”

Written on: 13/08/2009

i booked my holiday today for next year to turkey through on the beach holidays, i found customer service good they gave me information on what the price covered and also allow me to view hotel first before booking it, iam worried of what people are saying about otb. i have 10 months before i go away i really hope its not all that bad… Read Full Review

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Gonzoid's Comment

Written on: 23/08/2009

I am in the same situation, just booked for next may, sometimes negative rewiews are somewhat unhelpful, i will submit another review when i return, hoping to be able to give a positive one.

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“I went to On the Beach Holidays to book a two week...”

Written on: 11/08/2009

I went to On the Beach Holidays to book a two week holiday with the family. After booking flights and hotel online it ask me to ring as there was less then 7 days to go. Taking to a sale girl she confirmed the price and checked the availability she informed me the hotel I wanted was book up and she would help me get an other one, we found another hotel and I booked. On receipt of my email I was horrified to find that she had booked for one week not two and flights and hotle, I called back… Read Full Review

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