On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Watch out for defaults set to extra cost for extra...”

Written on: 03/12/2008 by DAZ7450 (1 review written)

Watch out for defaults set to extra cost for extra bags (which is not clear in my opinion). Unhelpful customer service in my experience.. I do not recommend On the beach holidays… Read Full Review

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“I booked two flights to Egypt at what seemed a good...”

Written on: 24/11/2008 by travelcatdorset (1 review written)

I booked two flights to Egypt at what seemed a good price. After my payment was confirmed a pop up box stated if I wanted to take hold luggage I would have to decide there & then, and pay for the luggage for everyone travelling on this booking. The charge was twice the price of the airlines baggage charge. I had no alternative but to continue as 2 weeks in Egypt on an overnight bag is not a good prospect. I felt as though I had been held to ransom for my luggage, and would never use this… Read Full Review

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“Disapointed, Booked a holiday for myself and wife,...”

Written on: 19/10/2008

Disapointed, Booked a holiday for myself and wife, confirmation sent (great) booked for my daughter, son in law and infant in the same apartment block and got confirmation (great).
Next day printed off all the gumf that came for my daughters party but not mine! Three days later got a phone call saying no seats at that price so tried rebooking, from 688GBP now gone up to 886GBP but still booked as we wanted to be together! Phone rang, no seats at this price and wanted an extra 80GBP each, total… Read Full Review

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“Price showed as reasonable at first, then when pressed...”

Written on: 13/10/2008 by miss unhappy (1 review written)

Price showed as reasonable at first, then when pressed book showed another price, also didn't state that the airport was 5 and a half hour drive from the hotel, when we found this out we tried to swap to an airport near to the resort but was totally unhelpful, and said could not do it, found communication very difficult... I do not recommend On The Beach Holidays.com… Read Full Review

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“Total nightmare, not recommended. I have been trying...”

Written on: 05/10/2008

Total nightmare, not recommended. I have been trying to get refund on debit card for a holiday I cancelled 4 weeks ago. It's been like getting blood out of a stone!

I have logged my compaint with ABTA
On The Beach were keen enough to take money but not keen giving it back.
No communication/haven't been able get to anyone by phone/ no reponse to compaint emails and letters yet. In my experience, totally appalling company… Read Full Review

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“Booked a holiday with on the beach.com, had nothing...”

Written on: 24/09/2008 by mozza40 (1 review written)

Booked a holiday with on the beach.com, had nothing but trouble with them I feel. Sent us an email asking for £579 for the balance that was owed on the holiday when it had already been paid in full 8 wks earlier when I finally managed to speak to somebody they had no record of it. I was told for three days that some one would contact me by close of buisness, however I am still waiting... contacted my credit card company who confirmed it had been paid and that they had recieved it. So I asked… Read Full Review

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“I booked a holiday to Goa, the confirmation came...”

Written on: 05/09/2008 by dick tracey (1 review written)

I booked a holiday to Goa, the confirmation came through very quickly but the dates of the flights and accommodation are not the same. I have spent the last month trying to get this sorted and it is still not done… Read Full Review

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“I ordered and paid for two flights to Kefaloni...”

Written on: 30/08/2008 by Knowsley (1 review written)

I ordered and paid for two flights to Kefaloni (wanting to go in about a weeks time), and having not received confirmation within 24 hours as they suggested would be the case on their site managed to contact them via an ordinary landline number 0161 448 4605 ('say no to 0870' site). They then checked and said the flights were not available! They were still advertising availability for the flights 24 hours after they told me that the flight was full. I will stick with reputable professional… Read Full Review

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“It seems my review about OTB Holidays will contradict...”

Written on: 21/08/2008

It seems my review about OTB Holidays will contradict many of the recent reviews on this forum.

I recently took my family (2 adults, 1 child and an infant) to the Algarve at short notice. The holiday was booked less than a week prior to leaving.

I initially contacted OTB by telephone and admittedly having waited for 15 minutes on hold I got through to a sales adviser. Having been to the Algarve previously I had an idea of where I wanted to stay and more importantly where I didn't.

I provided… Read Full Review

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“We've just booked a holiday to Rhodes on the OTBeach...”

Written on: 19/08/2008 by Neveragin (1 review written)

We've just booked a holiday to Rhodes on the OTBeach website and fell into the trap of costs. Once payment is made they then told us it will be an extra £30 per person for luggage, then once you get final confirmation we found out transfers aren't included either. Work on an extra £100 of hidden extras if you're going away as a couple. Unfortunately they've got this very well hidden in the small print… Read Full Review

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“We have our holiday booked with OTB. We want to stay...”

Written on: 19/08/2008

We have our holiday booked with OTB. We want to stay another week. So I rang, and rang, and rang, emailed 13 times so far rang 10 times had the phone cut off on me 4 times my wife emailed 4 times, rang 4 times and the phone has cut off on her 3 times. We are still waiting for a quote for the second week. This has to be the worst company ever. You can only deal with this company by email if you want to change a booking. We haven't even been on holiday yet how bad can it get!?… Read Full Review

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“They were great about ringing me to sort my holiday...”

Written on: 17/08/2008 by melanie RB (1 review written)

They were great about ringing me to sort my holiday out as I had told my credit card not to pay as they were overcharging (I was glad I used a credit not debit card for this reason as banks can be very unhelpful and with a credit card you are insured. Staff were really freindly will let you know how the holiday was on my return… Read Full Review

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“Booked what I thought was a cheap holiday to Madrid...”

Written on: 16/08/2008 by colins5286 (1 review written)

Booked what I thought was a cheap holiday to Madrid with OT Beach. Turned into a nightmare. Only AFTER I had paid the full balance was I told that I would need to pay to take suitcases on holiday. They said the price was £60 for 2 people.
I eventually got through to one of their call centre people only to be told she couldn't help me and I would need another department. This other department took about 35 minutes of being on hold to get through to. I was then informed that she couldn't help… Read Full Review

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“I found OTB through google and was please with the...”

Written on: 07/08/2008 by rigarella (1 review written)

I found OTB through google and was please with the prices.

i booked a 8 night break to Egypt through the website and went through all the steps you usually take the make a booking online.

We received almost instant automated e-mail response advising that we had made a provisional booking and that it was subject to change prior to receipt of the final booking summary.

After a few hours received another e-mail from OTB saying they had tried to contact us and please call back (I was at my… Read Full Review

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“I found the holiday I wanted to Costa Dorada, Spain, 3...”

Written on: 06/08/2008 by krisolly (1 review written)

I found the holiday I wanted to Costa Dorada, Spain, 3 star all inclusive. I then gave on the beach my credit card details and the holiday was booked, or at least I thought it was. When the holiday had gone through the receipt showed I had booked a holiday to Costa Dorada but my flights and accomodation was to Ibiza? I phoned on the beach straight away and was told the manager on duty would ring me back straight away. An hour later I heard nothing so rang them back and was told that it was too… Read Full Review

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“Booked 2 weeks ago for a holiday in 2 weeks time. ”

Written on: 05/08/2008 by ddacre (1 review written)

Booked 2 weeks ago for a holiday in 2 weeks time.
Very easy to navigate site and pay!
It states on the booking that they will contact me within 48 hours of the booking to confirm, and give me a booking reference number. 2 weeks later I am still waiting.
As far as I am aware if you email the admin team they should respond within 48 hours, 4 days later I am still waiting it seems?
Spoke eventually to admin after a 15 min on hold and being charged for call. Promised our booking was ok, and he was… Read Full Review

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“We booked at two bedroom apartment in Teneriffe with...”

Written on: 25/07/2008

We booked at two bedroom apartment in Teneriffe with On The Beach. Disaster from start to finish. Only three seats booked on flight for four people. Our 10 yr old was recorded as an infant which meant he would have to sit on our knee. This took about an hour to sort out. Our two bedroomed apartment had only one bedroom, even though we had paid about £500 for the extra room. We wasted the next few days and quite a lot of money telephoning On the Beach and any of their suppliers, they would try… Read Full Review

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“Would not recommend booking through On The Beach...”

Written on: 24/07/2008 by AnotherOTBVictim (1 review written)

Would not recommend booking through On The Beach Holidays as we have had a very bad experience booking our flights with them this year. You get to the last screen and it asks you if you want to take hold baggage and then does not allow you to select the number of hold bags you wish to take. Our little girl has ended up with a 20 kg luggage allowance that she really does not need! To add insult to injury Monarch Airlines only charge £5.99 per bag each way whereas OTB mark this charge up to £10… Read Full Review

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“I just booked a hotel through OTB. Got there and it...”

Written on: 24/07/2008

I just booked a hotel through OTB. Got there and it was a disgrace in my opinion, had to book a different hotel on my credit card because I could not get in touch with OTB (Have the 30 minute on hold phone bill though) and now have the bill which I can not afford an no one from on OTB will help me (I CAN ONLY GET THROUGH TO THE SALES DEPT IT SEEMS). Heart broke!… Read Full Review

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Anotherotbvictim's Comment

Written on: 24/07/2008

There is a number for them on the ABTA website that goes through to their Admin dept. Good luck.

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“I booked my holiday first time online 6th July. After...”

Written on: 21/07/2008 by otbh victim (1 review written)

I booked my holiday first time online 6th July. After total price and all credit card details been taken, they added charges to check-in luggage and food on board. There was no option to go back. I e-mailed them straight away not to process cc but they are so clever they blocked the amount from my cc on same day within hours (Sunday). Normally they do it next day. I have sent 3 mails still have not heard from them although they sent acknowledgment mail that they received my mail. I find… Read Full Review

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