On The Beach Holidays Reviews - www.onthebeach.co.uk

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“We booked a holiday to Ibiza on the 8.07.08 to leave...”

Written on: 11/07/2008 by MorThatch (1 review written)

We booked a holiday to Ibiza on the 8.07.08 to leave on the 18.07.08. I pre-selected a flight ADVERTISED at £187pp the total cost of the holiday (2 adults, 1 child) came to £1,303. I was contacted on the 10th July and told that the price of the flights had increased by £93 pp!! In two days!?! Even though I had a receipt to to show how much Id payed and I had a holiday confirmation number. How can a company advertise a flight at a particular time and price, then turn around and say you… Read Full Review

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“I sent them an Email and they replied but with...”

Written on: 11/07/2008

I sent them an Email and they replied but with someonelse's booking details, I then sent the Email back telling them this was not mine, I am still waiting for them to Email me back. I would not book with them again as you have to add extra for luggage which adds more cost to the holiday… Read Full Review

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“We booked our flights with OTB in March for flights to...”

Written on: 09/07/2008 by melditch (1 review written)

We booked our flights with OTB in March for flights to Turkey end of July. At the end of June I received an email informing us that the airline we were flying with had cancelled the flight and no alternative was being offered. We had the choice of cancelling in full or rebook another flight from their website. We chose to cancel in full and sent appropriate email. Received email asking us to fill in a refund request, did this and received email confirming on 23rd June. To date we have received… Read Full Review

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“I booked flights with this company and after getting a...”

Written on: 08/07/2008 by scarletttilly (1 review written)

I booked flights with this company and after getting a total price i clicked and payed but when the flights went through they started adding charges 4 baggage having already payed on my credit card there was no way i could click back and when i contacted them they said that was there new policy well i think i was unfairly charged and there price ended up being twice as expensive as Thomsons that was who we flew with i was appaled and have had no satisfaction i cdid not agree to have extra money… Read Full Review

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Kerry Clark's Response to scarletttilly's Review

Written on: 17/07/2008

Hi we have just had the same thing done to us, adding another £300 to our bill without authorisation. Did you complain to ABTA as surely this is illegal?

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Otbh Victim's Response to scarletttilly's Review

Written on: 21/07/2008

I am another victim of check in baggage fee which was added. If you read terms and conditions some airline does some don't but when you are booking they do not tell you that your flight has extra cost as far as I am aware. I also do not recommend OTBH

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“OTbeach, on the beach, nothing on their website is...”

Written on: 04/07/2008 by Rock747 (2 reviews written)

OTbeach, on the beach, nothing on their website is actually available to book at the price shown, they just seemed to want my call so they could sell me into something more expensive or available. I did a booking with this company to Turkey, not only was there no transfer which I was told was included, but the wrong return flight times were given, meaning had to book another flight. Not very good. Yes they are cheap, but I would warn anyone thinking of booking with this company to read plenty… Read Full Review

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“Used www.otbeach.com for first time this May we booked...”

Written on: 29/06/2008

Used www.otbeach.com for first time this May we booked a last minute 2 adults 2 children we were just looking weren't intending to book a holiday but we couldn't resist week in Kos all inclusive 4 star came up at £630 which we couldn't believe rang otbeach only add on was in flight meals to late to remove as it was 10pm Tuesday eve the holiday was to go Thursday evening we could not believe what a bargain we had got booked over phone no problems we had to use our credit card to pay so did get… Read Full Review

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“We've done alot of holidays and yes a couple of things...”

Written on: 25/06/2008 by juac (1 review written)

We've done alot of holidays and yes a couple of things went wrong but the overall standard was 8/10 and we've had some holidays. Prompt payment confirmation, written payment confirmation, excellent accommodation… Read Full Review

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“Nothing went wrong with the hotel booking and we did...”

Written on: 25/06/2008 by penny barnes (1 review written)

Nothing went wrong with the hotel booking and we did have a good holiday, but I think their customer service have been really unhelpful in my experience.

Although you can purchase reasonably inexpensive holidays on-line, lack of personal contact can be very frustrating and makes you less likely to recommend a holiday to anyone when something goes wrong… Read Full Review

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“Booked our holiday to Benidorm through Otbeach.com. No...”

Written on: 22/06/2008 by nikkilevel27 (2 reviews written)

Booked our holiday to Benidorm through Otbeach.com. No complaints at all! Received all emails, receipts and flight tickets 3 weeks before our holiday.

Would use again… Read Full Review

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“Customer services department wasn't very helpful. When...”

Written on: 20/06/2008

Customer services department wasn't very helpful. When we booked our holiday we were told that when the full balance was paid we would get an e-mail to confirm but we didn't, so I had to get in touch with them. When I calculated I realised that we'd over paid only by £5.00 or something but that's not the point imagine if they've done that to every customer. Apart from this though I would maybe consider booking through otbeach again as they do free child places… Read Full Review

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“Found exactly the same holiday on OT Beach site and...”

Written on: 17/06/2008 by kinglouie59 (1 review written)

Found exactly the same holiday on OT Beach site and Travel Republic. OT beach were cheaper so I booked the holiday at £256. After paying the deposit I was informed that baggage would be an extra £30 taking the price to £286; now £20 dearer than TR. As if that was not bad enough the final bill arrived telling me the cost of the holiday was now £333, no call from them to ask if I would pay the extra or even anything to tell me what the extra was for. On complaining I was told I had to deal with… Read Full Review

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“I would be reluctant to use OTB for any future holiday...”

Written on: 16/06/2008

I would be reluctant to use OTB for any future holiday bookings.
They passed on the wrong name to You Travel it seems who were booking our accommodation at the hotel. I spotted this error about 3 weeks before we were due to arrive at hotel but after around 20 emails to OTB and You Travel who just kept on blaming each other I feel and saying that it was up to the other company to sort out the problem. The wrong name was also given in relation to our so called free transfer - when we arrived at… Read Full Review

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“Everything went really good, As soon as i booked i...”

Written on: 13/06/2008 by SOUTHYSHELLS (1 review written)

Everything went really good, As soon as i booked i read reviews on this site i was very concerned as to whether or not our holiday would really happen. We had a fantastic holiday in Egypt. Would recommend it, it was amazing. We shall be using otbeach.com again!… Read Full Review

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“We (party of 8) booked 16 weeks prior to our trip to...”

Written on: 05/06/2008 by Wendy G (1 review written)

We (party of 8) booked 16 weeks prior to our trip to Turkey. With 5 weeks to go and having paid the holiday in full we were advised that the flight had changed. Were offered an alternative flight but would drop our stay to 13 nights - no refund offered. They also had the audacity to tell us we had to check the hotel was available.
Bounced an email back asking them to check with the hotel - 48 hours later got a response asking for our booking reference, this was on the email sent to me.
Replied… Read Full Review

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Wendy G's Response to Wendy G's Review

Written on: 23/06/2008

We got through to Joey - if you have a problem hope that he picks up your email as he is very good. He sorted out our problems and we thought we were back on track, until..<br/>We got a letter at the weekend saying that Goldtrail were adding fuel surcharge and that OTB would be taking the money from our account - only one problem: Goldtrail cancelled our flight and we are flying with Thomas Cook.<br/>I suspect my email will be ignored, the money debited from our account and I'll spend the next 4 weeks trying to get it back.<br/>

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“I do NOT recommend anyone to use On the Beach - I have...”

Written on: 05/06/2008 by ksampson (1 review written)

I do NOT recommend anyone to use On the Beach - I have just had an email saying that my flight has been canceled and the only ones they will put me on is one from Cardiff when I was originally going from Bristol or one on a different date - I have since had to pay and extra £261 to go through another travel agents to get a flight on the original date. Just spoken to otbeach and once again I have to email them, why can I not simply speak to someone about the problem! I can't express enough how… Read Full Review

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“I have just received a email from on the beach last...”

Written on: 22/05/2008 by chellstu (1 review written)

I have just received a email from on the beach last week telling us of major changes to the flights and we need to fly into a different airport 10 of us babies to not a bit happy flights in middle of night and every time we phone we get no where hope hotel is good surmeli efes in turkey anyone been? Comment me… Read Full Review

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“Go last minute for a bargain, but only if you can be...”

Written on: 22/05/2008

Go last minute for a bargain, but only if you can be flexible. If you need to book well in advance I dont believe they are worth the risk. Cancelled flights but operator must confirm in writing for us to receive a refund. Left unsure over what they will do with regards to a refund or change. Read the T & Cs before booking… Read Full Review

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“I haven't even travelled with on the beach yet and...”

Written on: 20/05/2008 by connorisa (1 review written)

I haven't even travelled with on the beach yet and already regretting booking with them. The original flight has had a major change. I tried to accept one of their alternatives but they take that long to deal with anything that the hotel is no longer available. I am now expected to accept an even earlier date. Do they not realise people make arrangements and have other committments like work? Their telephone manner can be poor if you actually manage to speak to someone that is. They put… Read Full Review

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Ksampson's Response to connorisa's Review

Written on: 05/06/2008

I completely agree with you, I am off to Turkey in September and have just had the same email - I have already booked off work etc sorted out transfers and airport parking and now I have to pay to get it sorted - I ended up booking with First Choice today which has cost me and extra &pound;261 but was the cheapest around - so frustrating. Good luck!

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“The problem was this I had booked (and fully paid) for...”

Written on: 17/05/2008 by KerryV (1 review written)

The problem was this I had booked (and fully paid) for my holiday some months ago, being a single parent of 3 children I had very specific needs and felt that I had found the holiday for us. The problems started a few days ago when they emailed to say my flight had been cancelled and offered me an alternative flight 2 days before and would you believe to a different airport, meaning that me and my 3 children, would have to travel about 180km to our resort. The flight times were in the middle… Read Full Review

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“Me and my friend haven't even been on the holiday yet...”

Written on: 02/05/2008

Me and my friend haven't even been on the holiday yet and already we have had really bad problems. It took them over a month to do a simple name-change and they have charged again since it was changed. The change has only been done on the flights and not accommodation, they haven't answered any calls or replied to any emails, as far as I am aware they have not yet changed our flights and now they are charging 600 pounds MORE for the holiday than it was booked at. They have said as far as I am… Read Full Review

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