On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Don't even think about booking your holiday with...”

Written on: 16/05/2010 by babycaky (2 reviews written)

Don't even think about booking your holiday with Onthebeach.co.uk. They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct.

Their holidays are not protected as packages and any changes attract huge surcharges.

Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions.

Dont event think about using Onthebeach… Read Full Review

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“I always book with On The Beach every year without...”

Written on: 12/05/2010

I always book with On The Beach every year without fail and have booked with them for the past 3 years to Turkey in the summer and Egypt in the winter as i go on on two holidays a year and they are always by far the cheapest as hotels with them are really cheap and good value compared to thomsons they are usually about 60% cheaper. I have never had an issues with them but i have been trying to contact them over the past few weeks to see if i can had meals onto the flight as i have a day flight… Read Full Review

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Bigbirdrenfrewshire's Comment

Written on: 22/06/2010

I found this review helpful because i'm just about to book with otb but all reviews i have come across so far are pretty dreadful but a girl at work has used them 4 times and and great holidays each time

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“I booked with OT beach last year to go to Turkey...”

Written on: 12/05/2010

I booked with OT beach last year to go to Turkey flying from Glasgow. After I had the money taken from my account I was told the return flight was returning into Gatwick and we would get a connecting flight up to Glasgow paid in full by OT beach. After our 2 week holiday we arrived at departure airport in Turkey to find that the flight was not at the time we had been told if fact it was hours later and therefore the connecting flight had gone by the time we arrived in Gatwick that had to take… Read Full Review

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“Booked a 3 night trip to Barcleona in April - due to...”

Written on: 11/05/2010

Booked a 3 night trip to Barcleona in April - due to volcanic disruption could not fly - have been trying to get refund - they say no refund is due because we CANCELLED - what???? We maybe able to try and get some refund from Monarch airlines but have to do it ourselves - as they state that is our responsibility. Very poor communication - very bad customer services - they say refund for the hotel is not allowed as we cancelled our trip - but the company they booked with hotels4u - say full… Read Full Review

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“This company's prices seem to jump-up very, very...”

Written on: 10/05/2010

This company's prices seem to jump-up very, very quickly. Thinking them a sham I will not again have any dealings with them!!!… Read Full Review

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“I do wish I'd come across this website before I booked...”

Written on: 10/05/2010

I do wish I'd come across this website before I booked with On The Beach.I have yet to travel with this company and I am hoping it will be trouble free, however after reading the previous reviews I'm keeping everything crossed.
On booking the holiday - what seemed like a reasonable price I was then told after booking there would be another addition of £50 per person as flights have just gone up ?. Then we had to add luggage and in flight meals (none of this explained in the holiday… Read Full Review

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“ON THE BEACH - Review ”

Written on: 10/05/2010

ON THE BEACH - Review

I cannot understand how this company is still allowed to trade.

Yesterday, after filling in an on-line booking form and paying in full for my flights, they emailed me a couple of hours later asking me to ring them.

It was bad enough ringing on a premium rate 0870 number, but then to be told that my flights had mysteriously increased in price by a MASSIVE £86 per person I feel is outrageous.

They are still advertising the same flights at the price I booked them at… Read Full Review

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“Booked a holiday to Tenerife yesterday and within 10...”

Written on: 08/05/2010

Booked a holiday to Tenerife yesterday and within 10 minutes was contacted and told that the flight had gone up by £200 per person. I asked how it could of within half an hour and was told the price had just changed as they tried to process my booking ????? When I looked on the website the flight was still advertised at the original price ????? No increase of £200. I had to cancel the holiday… Read Full Review

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“I dont feel OTB deserve an Overall Rating for there...”

Written on: 07/05/2010 by matt barton (1 review written)

I dont feel OTB deserve an Overall Rating for there services, but if i was to give them a star for performance it would be a gun to the head. As so many customers who where lead up the garden path because of the Volcano fiasco, i would agree with every comment on this review forum, OTB have ripped us off for 50% of our monies paid, to which equates to £298, i called them 7 times and emailed them over 10 times but did i get a responce, the anwser is NO. when i eventually got through them some… Read Full Review

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“I agree with other reviewers.Booked for Ibiza last...”

Written on: 06/05/2010

I agree with other reviewers.Booked for Ibiza last year.They got my debit card details over the 'phone and then hotel price went up.Total bandits I think!… Read Full Review

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“Do not book your holiday through this company! I...”

Written on: 06/05/2010

Do not book your holiday through this company! I booked in February to fly out to Tenerife on April 18th 2010. The flight which was with Thomsons, was obviously cancelled due to the volcano. I rang Thomsons, and they advised me to contact my third party booking agent, OTB. I did this the day before we were due to leave, and the girl said she would pass my details on, and someone would contact me. After waiting 10 days I telephoned the company and after speaking to someone, who was either new to… Read Full Review

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“i have just booked online for a holiday with this on...”

Written on: 05/05/2010 by tracy15 (1 review written)

i have just booked online for a holiday with this on the beach holidays after i put in card details the price jumped up by 500pounds with out transfers being added i had not even confirmed the booking when it says i had,i then rang the company to be told they had canceled the booking for me, i then recieved an email 10 minutes later confirming booking, so i rang back to be kept on hold 35mins 2 b told i cud not cancel and that payment had been took, i asked how we get tickets, how to book… Read Full Review

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“Booked a last minute holiday through OTB got no...”

Written on: 05/05/2010

Booked a last minute holiday through OTB got no confirmation, phoned at least 6 times at a cost of 10p per minute was assured each time that e-mail was being sent.The holiday was for my 71 year old sister she went to airport armed with only confirmation number, thomson issued her an e-ticket so she got her flight. She had nothing to tell her who her transfers were with so had to make her own way to the resort. Hotel had no confirmation of her booking. When I complained to onthebeach they said I… Read Full Review

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“we were delayed back from turkey it was booked with...”

Written on: 04/05/2010

we were delayed back from turkey it was booked with 'ON THE BEACH'.We were absolutely disgusted about how we were treated. We stayed in a hotel were 95% of the holidaymaker travelled with thomas cook they were looked after immensely when we delayed due to the volcano.But we were NOT we were one of three families who travelled with on the beach we had no rep out there only had an advisor Toga who was very rude and a total waste of space.We had to find all information out ourselves, pay for our… Read Full Review

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“Wish I had read this before !! I paid a 'low deposit'...”

Written on: 04/05/2010

Wish I had read this before !! I paid a 'low deposit' on an £800 pound holiday, of £300. Ha Ha. within the next four weeks they robbed my credit card of over £400 pounds as the rest of my so called deposit ! I am not supposed to be going until September. I wanted to change the date by one week - costs £300 ! If cancel I am told I wont get any of my flight money (£500) back and only £30 each for accommodation. I tried to e-mail the cancellation department (told that they do not accept… Read Full Review

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“This company is discusting, NEVER AGAIN”

Written on: 04/05/2010 by pin4apple (4 reviews written)

This company is discusting, NEVER AGAIN… Read Full Review

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“We all know the Icelandic volcanic ash story but here...”

Written on: 04/05/2010 by Mick the eng (1 review written)

We all know the Icelandic volcanic ash story but here is a nice twist, we booked for a party of 4 ,2 adults and 2 FREE child places with on the beach and as luck would have we were unable to fly. on the beach did refund all the money except £163.43 which they said was £30.00 each person for admin and the rest was a credit card charge,okay first of all they do not want to talk to you regarding the issue also they seem quite happy with the fact that they charge a £30 admin fee to cancel a 'free'… Read Full Review

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“They never answer the phone. Keep you hanging on at...”

Written on: 04/05/2010

They never answer the phone. Keep you hanging on at 10p a minute and then after 16-18 minutes disconnect you.

The holidays are not as much a bargain as first appears when they catch you for the extras. They are sharks...DO NOT BOOK WITH THIS COMPANY

There was nothing about the hotel or OTB service that we were the slightest bit happy with although Thomson with whom the flight was booked were fantastic

I wish I had found this web site before we booked and I owuld never have gone with them
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“Booked a holiday with ON THE BEACH on 2/5/10 to...”

Written on: 03/05/2010

Booked a holiday with ON THE BEACH on 2/5/10 to greece. Arrived at aiport2 hours before check in and was informed check in was closed and ON THE BEACH had cancelled our tickets and the airline had sold our seats although we had confirmation of flights and hotel. Also had etickets sent to us for flights.No one at the agents desk helped, us just told us to ring ON THE BEACH that was 10 pence a minute.What a waste of money and time they could not do anything so we ended up no holiday. But money… Read Full Review

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Tracy15's Comment

Written on: 05/05/2010

did you get your money back in the end?

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“Was pulled in by the great price and although I had...”

Written on: 30/04/2010

Was pulled in by the great price and although I had read all the postings on this site I thought I would risk it. I was anticipating price supplements and flight tickets not arriving, however the transaction could not have been smoother. No changes to original price, flight tickets for Thomas Cook airlines arrived by email on the next day! Went on holiday, had a great time, cam home after six "ash cloud" extra nights full board in a luxury hotel thanks to Thomas Cook. End of story. Maybe would… Read Full Review

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Tracy15's Comment

Written on: 05/05/2010

hi could you please help me by telling me what happens after i have booked online with this company, im due 2 fly on the 5th sept 2010 with rynair
<br/>i dont understand how i get my tickets or anything ive tried ringing on the beach to have the phone put down me after a 35minute wait, im so worried about this as it ended costing me a small fortune and its ment to b my honeymoon aswell as our family holiday :0(

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