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Written on: 24/07/2008 by AnotherOTBVictim (1 review written)
Would not recommend booking through On The Beach Holidays as we have had a very bad experience booking our flights with them this year. You get to the last screen and it asks you if you want to take hold baggage and then does not allow you to select the number of hold bags you wish to take. Our little girl has ended up with a 20 kg luggage allowance that she really does not need! To add insult to injury Monarch Airlines only charge £5.99 per bag each way whereas OTB mark this charge up to £10… Read Full ReviewVisit onthebeach.co.uk
Written on: 24/07/2008
I just booked a hotel through OTB. Got there and it was a disgrace in my opinion, had to book a different hotel on my credit card because I could not get in touch with OTB (Have the 30 minute on hold phone bill though) and now have the bill which I can not afford an no one from on OTB will help me (I CAN ONLY GET THROUGH TO THE SALES DEPT IT SEEMS). Heart broke!… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/07/2008 by otbh victim (1 review written)
I booked my holiday first time online 6th July. After total price and all credit card details been taken, they added charges to check-in luggage and food on board. There was no option to go back. I e-mailed them straight away not to process cc but they are so clever they blocked the amount from my cc on same day within hours (Sunday). Normally they do it next day. I have sent 3 mails still have not heard from them although they sent acknowledgment mail that they received my mail. I find… Read Full ReviewVisit onthebeach.co.uk
Written on: 21/07/2008 by macca160670 (15 reviews written)
Booked online with On The Beach Holidays.. then a page popped up telling us they will get back to us in 48 hours, this is after we gave them all our debit card details. Leaving us unable to book anywhere else or know whether it's booked with them.
Got e-mail 4 days later telling me that the online booking was corrupt and nothing booked. Prices of the flights have now increased by £40.00 each x 3.
We found the service awful... I'd stay clear if I was you!!… Read Full Review
Written on: 21/07/2008
This is the first time I have used on the beach booked a holiday for me and my husband and 2 kids to Rhodes 4 * all inclusive for 14 nights in june £1500 bargain! I make the booking on the website and had no problems I am astonished by the number of bad comments about baggage as a frequent traveler I am aware that most airlines do not include suitcase allowance in their prices but will give you a big hand luggage allowance if you pack carefully as we flew with thomson's we got 10 kg pp hand… Read Full ReviewVisit onthebeach.co.uk
Written on: 17/07/2008
In the end I booked through Sunmaster.co.uk - Self Catering, 1 Week 2 adults, 1 Child and an Infant £782 (not including transfers). In the end cheaper than OTBeach .... the quote online was £696 then on the telephone it increased to £1140
Would not recommend OTBeach
… Read Full Review
Written on: 17/07/2008
Managed to speak to admin on the phone and they were impatient and rude. My wife's flights were booked as Mr instead of Mrs and they wanted £80 to change it - that's higher charges than a bank!… Read Full ReviewVisit onthebeach.co.uk
Written on: 14/07/2008 by traveljunky (1 review written)
Excellent website, good prices, friendly staff. Nice looking website I thought, loads of hotels available at cheap prices, found a flight to match so I booked it!
A nice lady called and told me there was a problem with my card so I sort of flipped out a bit, she was very good throughout and I was very impressed by their service all in all, holiday went perfectly to plan.
I would definitely book with www.otbeach.com again in the future!… Read Full Review
Written on: 11/07/2008 by MorThatch (1 review written)
We booked a holiday to Ibiza on the 8.07.08 to leave on the 18.07.08. I pre-selected a flight ADVERTISED at £187pp the total cost of the holiday (2 adults, 1 child) came to £1,303. I was contacted on the 10th July and told that the price of the flights had increased by £93 pp!! In two days!?! Even though I had a receipt to to show how much Id payed and I had a holiday confirmation number. How can a company advertise a flight at a particular time and price, then turn around and say you… Read Full ReviewVisit onthebeach.co.uk
Written on: 11/07/2008
I sent them an Email and they replied but with someonelse's booking details, I then sent the Email back telling them this was not mine, I am still waiting for them to Email me back. I would not book with them again as you have to add extra for luggage which adds more cost to the holiday… Read Full ReviewVisit onthebeach.co.uk
Written on: 09/07/2008 by melditch (1 review written)
We booked our flights with OTB in March for flights to Turkey end of July. At the end of June I received an email informing us that the airline we were flying with had cancelled the flight and no alternative was being offered. We had the choice of cancelling in full or rebook another flight from their website. We chose to cancel in full and sent appropriate email. Received email asking us to fill in a refund request, did this and received email confirming on 23rd June. To date we have received… Read Full ReviewVisit onthebeach.co.uk
Written on: 08/07/2008 by scarletttilly (1 review written)
I booked flights with this company and after getting a total price i clicked and payed but when the flights went through they started adding charges 4 baggage having already payed on my credit card there was no way i could click back and when i contacted them they said that was there new policy well i think i was unfairly charged and there price ended up being twice as expensive as Thomsons that was who we flew with i was appaled and have had no satisfaction i cdid not agree to have extra money… Read Full ReviewVisit onthebeach.co.uk
Written on: 04/07/2008 by Rock747 (2 reviews written)
OTbeach, on the beach, nothing on their website is actually available to book at the price shown, they just seemed to want my call so they could sell me into something more expensive or available. I did a booking with this company to Turkey, not only was there no transfer which I was told was included, but the wrong return flight times were given, meaning had to book another flight. Not very good. Yes they are cheap, but I would warn anyone thinking of booking with this company to read plenty… Read Full ReviewVisit onthebeach.co.uk
Written on: 29/06/2008
Used www.otbeach.com for first time this May we booked a last minute 2 adults 2 children we were just looking weren't intending to book a holiday but we couldn't resist week in Kos all inclusive 4 star came up at £630 which we couldn't believe rang otbeach only add on was in flight meals to late to remove as it was 10pm Tuesday eve the holiday was to go Thursday evening we could not believe what a bargain we had got booked over phone no problems we had to use our credit card to pay so did get… Read Full ReviewVisit onthebeach.co.uk
Written on: 25/06/2008 by juac (1 review written)
We've done alot of holidays and yes a couple of things went wrong but the overall standard was 8/10 and we've had some holidays. Prompt payment confirmation, written payment confirmation, excellent accommodation… Read Full ReviewVisit onthebeach.co.uk
Written on: 25/06/2008 by penny barnes (1 review written)
Nothing went wrong with the hotel booking and we did have a good holiday, but I think their customer service have been really unhelpful in my experience.
Although you can purchase reasonably inexpensive holidays on-line, lack of personal contact can be very frustrating and makes you less likely to recommend a holiday to anyone when something goes wrong… Read Full Review
Written on: 22/06/2008 by nikkilevel27 (2 reviews written)
Booked our holiday to Benidorm through Otbeach.com. No complaints at all! Received all emails, receipts and flight tickets 3 weeks before our holiday.
Would use again… Read Full Review
Written on: 20/06/2008
Customer services department wasn't very helpful. When we booked our holiday we were told that when the full balance was paid we would get an e-mail to confirm but we didn't, so I had to get in touch with them. When I calculated I realised that we'd over paid only by £5.00 or something but that's not the point imagine if they've done that to every customer. Apart from this though I would maybe consider booking through otbeach again as they do free child places… Read Full ReviewVisit onthebeach.co.uk
Written on: 17/06/2008 by kinglouie59 (1 review written)
Found exactly the same holiday on OT Beach site and Travel Republic. OT beach were cheaper so I booked the holiday at £256. After paying the deposit I was informed that baggage would be an extra £30 taking the price to £286; now £20 dearer than TR. As if that was not bad enough the final bill arrived telling me the cost of the holiday was now £333, no call from them to ask if I would pay the extra or even anything to tell me what the extra was for. On complaining I was told I had to deal with… Read Full ReviewVisit onthebeach.co.uk
Written on: 16/06/2008
I would be reluctant to use OTB for any future holiday bookings.
They passed on the wrong name to You Travel it seems who were booking our accommodation at the hotel. I spotted this error about 3 weeks before we were due to arrive at hotel but after around 20 emails to OTB and You Travel who just kept on blaming each other I feel and saying that it was up to the other company to sort out the problem. The wrong name was also given in relation to our so called free transfer - when we arrived at… Read Full Review
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