On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Please, please do not book through this operator. ...”

Written on: 14/06/2010

Please, please do not book through this operator. They have to be the worst service provider I have ever come across. Their level of customer service is incredibly poor, do not expect follow up on any queries, they will deny you asked the question you did ask; you may spend up to 20 minutes waiting for the priviledge of speaking to someone from customer services, who will then inform you "i don't know i don't work for customer services?!" The triple price match also does not exist… Read Full Review

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“1) Increase in flight booking advised by telephone...”

Written on: 13/06/2010 by karenm0135 (1 review written)

1) Increase in flight booking advised by telephone following online booking
this seems to ber common prctice after talking to others.
2) Change of accommodation on arrival at Fuerteventura Rep said they knew on the saturday this accommodation would not be opened yet took our booking on the following Wednesday.
3) The recommended transfers were disgusting. Filthy bus collected us on arrival and failed to collect us on our departure. Resorthoppers were recommended by onthebeach. Others said… Read Full Review

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Chrispeters's Response to karenm0135's Review

Written on: 17/06/2010

I found this review very helpful because...It follows a common theme, however I cannot stress this enough "on the beach" do not have online booking - all you are actually doing if you read there T&c is making an offer to purchase...
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<br/>This is bordering very close to deception do not stand for it...
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<br/>I have reported them to consumer direct and would urge others to do so, so this sort of company can be shut down

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“THIS IS THE FIRST AND LAST TIME WE WOULD EVER USE THIS...”

Written on: 12/06/2010

THIS IS THE FIRST AND LAST TIME WE WOULD EVER USE THIS JOKE OF A COMPANY EVER AGAIN. THEY ARE A DISGRACE. THEY TOLD US WE COULD HAVE A REFUND DUE TO THE ASH CLOUD AND AFTER WAITING 3 MONTHS FOR IT THEY HAVE ONLY GIVEN US HALF OF WHAT THEY OWE US.SO TO THOSE OF YOU WHO HAVENT RECEIVED ANYTHING KEEP FIGHTING FOR YOUR MONEY BECAUSE ABTA SAID WE SHOULD HAVE HAD IT ALL BACK!I CANNOT BELIEVE THEY ARE STILL TRADING AND GETTING AWAY WITH WHAT THEY ARE DOING. ALL OF THE GOOD REVIEWS THAT YOU READ HAVE… Read Full Review

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“I Booked in october 2009, and everything was going ok,...”

Written on: 10/06/2010

I Booked in october 2009, and everything was going ok, but when they had taken all my money in the February I received an email saying the flight was cancelled. It looked to me like a non exsistent flight no for Monarch, I could get my money back or choose other flights. So I chose another flight for more money. Ihe operations time were quite quick to help although I had to push the girl a bit. Got to airport we were booked on all flights and at hotel so after all the stress everything went ok… Read Full Review

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“i booked a holiday to tenerife for 2 weeks all...”

Written on: 08/06/2010 by smuffyboy (1 review written)

i booked a holiday to tenerife for 2 weeks all inclusive with my partner and it was our first holiday away together so we couldn't have been more excited, when we arrived we thought the hotel was gorgeous and couldn't wait to get our first drink when we realized no-one had mentioned anything about us being all inclusive so we went back to reception to enquire and were told we had only got room only. so we were then told to pay a further 924 euro which is just over £800!!!!
We did book all… Read Full Review

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“OTB are the worst travel company I have ever dealt...”

Written on: 08/06/2010

OTB are the worst travel company I have ever dealt with. I booked a holiday and payed in full, but two weeks after I paid they took the full amount from my account again. I phoned, emailed them, wrote letters and they did not want to help. It took nearly two weeks before my money was refunded after I had to beg them to return it, as being nice and later not so nice had no affect. They just did't seam to care that they had take money out of my account without cause… Read Full Review

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“We have just returned from Benidorm staying at the...”

Written on: 08/06/2010

We have just returned from Benidorm staying at the Regente which was a very nice hotel.Unfortunately our holiday was disrupted at Cardiff Airport
where we were requested to pay 80 POUNDS FOR OUR CASES AND PASSPORTS.No one had informed us of this inconvenience before we left home.We were also requested to pay again at Alicante Airport on our return home.
We are very dissapointed with your company and will not be booking with you again.We travel abroad five times a year but this is the first &… Read Full Review

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“HAVE USED ONTHEBEACH ONCE - DREADFUL CUSTOMER SERVICE...”

Written on: 07/06/2010

HAVE USED ONTHEBEACH ONCE - DREADFUL CUSTOMER SERVICE - CHANGED OUR HOTEL 2 WEEKS BEFORE WE WERE DUE TO LEAVE - OH AND TRYING TO TALK TO THE CUSTOMER SERVICE WAS LIKE TRYING TO STAY CALM IN A BULL RING.

MY SISTER ALSO BOOKED WITH THEM AND LOST ALL HER MONEY DUE TO THE VOLCANO FIASCO, APPARENTLY SHE WASNT ALLOWED HER MONEY BACK BECUASE SHE "CANCELLED", NO I THINK THE NATIONAL AIRSPACE CONTROL CENTRE CANCELLED IT!!!

I HAVE LOOKED AROUND AND FOUND MANY SIMILAR REVIEW - ACCORDING TO ONTHEBEACH… Read Full Review

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“UNDER NO CIRCUMSTANCES USE THIS COMPANY! I booked a...”

Written on: 06/06/2010

UNDER NO CIRCUMSTANCES USE THIS COMPANY! I booked a holiday last night for myself, my husband and our two children to go a four star, all inclusive resort. We were so excited to be going on holiday as we were unable to afford going away last year, only to be telephoned by Onthebeach ten minutes later to say the holiday had gone up by £1000.00 and did we wish to proceed?! Completely unprofessional and untrustworthy - back to using a tried and trusted tour company now. Wish we had checked on… Read Full Review

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“No honest and terrible custumer services. I booked a...”

Written on: 05/06/2010

No honest and terrible custumer services. I booked a holidays with them and I decided to cancelled with in the 1 12 hrs. I was told that I could not speak to anyone, but send an email, then they will contact me. They told me I will be charge for cancellation and did not offer me a refund when I said and give them prove that I have found something cheap through Thomas Cook. Don't go there, also they do not include transport and there is not representitive in the hotel, Ah!!! and you have to pay… Read Full Review

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“The prices are cheap, for a good reason. ”

Written on: 04/06/2010

The prices are cheap, for a good reason.

Beware of the following:

1) If you select that you want to buy cabin luggage allowance, this will be added for every person on the booking. You can't undo it, and they will not refund you if you call them to change this.

2) They will answer the phone when you call for a quote, but when calling for after sales service they will keep you on hold for no less than 10 minutes usually, and the cost is 10p a minute.

3) Once you have gotten through to after… Read Full Review

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“I read reviews of On the Beach.com on here & it didn't...”

Written on: 03/06/2010

I read reviews of On the Beach.com on here & it didn't look good but decided to give them a go anyway as the flights were so cheap. Even when I was booking it I was thinking I'll probably get a phone call to say the price has gone up! Sure enough half an hour after booking the flights I received a call saying that the flights were with Ryanair & that Ryanair had not updated their system & now the flights were £75 each more!
The guy said Ryanair had a sale on that had ended at midnight the… Read Full Review

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“I booked a flight to Alicante this afternoon and...”

Written on: 02/06/2010

I booked a flight to Alicante this afternoon and thought "what a bargain"....£60 cheaper that the cheapest ticket I could find! Then I got a phonecall tonight telling me the airfare has now suddenly increased with a whopping £80. Needless to say I cancelled it.....and now I'm left fighting to get my money refunded....what a scam!!!!! DONT USE!!!!!… Read Full Review

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“I have just tried to book a 3 night break to Benidorm...”

Written on: 02/06/2010

I have just tried to book a 3 night break to Benidorm and was told there would be no charge until confirmation. They called me about 20 mins later to say the hotel was not available, the order was cancelled at no cost. I have just discovered they have debited my card for £364 when the amount was £349!!! After several frustrating 10p a minute phone calls and been cut off 4 times they have told me it could take up to 3 working days to refund!! Seriously dodgy company in my opinion, do not… Read Full Review

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“I didn't even want to leave 1 star above but it said i...”

Written on: 02/06/2010

I didn't even want to leave 1 star above but it said i had to leave something! I Never actually got to go as they cancelled due to the volcanic ash and i still got charged a total of £141 as they said i had to pay the £30 per person cancellation fee and card charge so i had to pay £141 for a holiday that i wasnt allowed to go on, it took over a month to actually get the refund and obviously had to pay for holiday clothes suitcase petrol to get to the airport and back for nothing, this company… Read Full Review

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“I cannot understand why all the bad reviews!!! ”

Written on: 28/05/2010

I cannot understand why all the bad reviews!!!

I booked a holiday to Egypt with ot beach and it was amazing they were helpful all the time i needed them.

I paid £1200 for 2 weeks all inclusive for 2 of us in a 4* hotel.

They gave me a excellent holiday!!!

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Chrispeters's Comment

Written on: 01/06/2010

I found this review not helpful because... Because it is blatantly false and written by OT BEACH who are trying to influence there own very bad reviews this is disgusting...

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“I booked a flight to Orlando with On the Beach (July...”

Written on: 27/05/2010

I booked a flight to Orlando with On the Beach (July 2010) When I spoke to the sales Advisor he quoted a flight, he mentioned that the luggage amount was 20kg. Which for 2 weeks was a bit less so we asked if we can pay extra. He said YES by 10kg but can only be done after booking your ticket. WHAT A LIE. I have found out that I cannot increase my luggage and 5 other friends EVEN THOUGH IT STATES WE CAN ON THEIR WEBSITE! I HAVE COMPLAINED BUT THEY CANNOT DO ANYTHING TO HELP ME. THE MANAGER AT… Read Full Review

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“Booked my holiday last september to turkey, thought we...”

Written on: 25/05/2010

Booked my holiday last september to turkey, thought we got a great deal to find out that we dont have any baggage allowance or transfers, even thought the flight is booked through thomas cook i phoned them up and they sais that we should have baggage allowance after waiting on the call for 37 MINS they sais its small print to add baggage even though we should have it now we only have a week left until our holiday =we will have to pay 100£ for baggage and 32.50£ for transfers one loada… Read Full Review

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“.Don't even think about booking your holiday with...”

Written on: 16/05/2010 by babycaky (2 reviews written)

Don't even think about booking your holiday with Onthebeach.co.uk. They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct.

Their holidays are not protected as packages and any changes attract huge surcharges.

Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions.

Dont event think about using Onthebeach.
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Chrispeters's Response to babycaky's Review

Written on: 23/05/2010

I found this review very helpful because... It is truthful and it reflects the whole rip off attitude of this company, i cannot believe it is still trading...

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Shazzabelle4861's reply to Chrispeters's Comment

Written on: 26/09/2013

I am I agreement they have charged my card for £600 and the holiday cost 300 with eAsy jet so I have claimed most of it back just waiting for the rest to be charged back there customer service is apauling still waiting for a call back 2 days later what a joke DONT USE THEM

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“Don't even think about booking your holiday with...”

Written on: 16/05/2010 by babycaky (2 reviews written)

Don't even think about booking your holiday with Onthebeach.co.uk. They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct.

Their holidays are not protected as packages and any changes attract huge surcharges.

Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions.

Dont event think about using Onthebeach… Read Full Review

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