On The Beach Holidays Reviews - www.onthebeach.co.uk

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“ OTB.twice i booked cheap hols with them. twice they...”

Written on: 19/06/2010 by stewart t (1 review written)

OTB.twice i booked cheap hols with them. twice they rang within 6 hrs telling me due to unexpected circumstances they would have to incease the price by £60 . twice i told them to get -------. when you go back onto their site they are still quoting the original price. if you accept the increase you will be conned into paying more than the second competitor. trading standards should be investigating their pratices… Read Full Review

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“Never Ever Ever use On The Beach. Their customer...”

Written on: 18/06/2010

Never Ever Ever use On The Beach. Their customer service is diabolical. The wrong accommodation was originally booked by them (luckily we noticed) but although they said they'd put it right no-one ever phoned back or sent an email confirmation as they said they would. You just hang on the phone at 10p a minute waiting for someone to answer then wait for them to fail to deliver what they promise. Spent £20, thats 200 mins, or over 3hrs trying to get someone to answer the phone or on hold. Even… Read Full Review

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“I rue the day I ever heard the name of on the beach...”

Written on: 18/06/2010

I rue the day I ever heard the name of on the beach after sales service is none existant They are great at taking your booking but if you try to cancel for any reason you cannot get to the cancellation department we have learnt this to our cost no matter how many e mails we send to contact them we get no reply We are kept on the phone so long we give up on it We have sent letters by recorded delivery and still get no response
Please be warned do not have anything to do with this company I… Read Full Review

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“Ive been with them for 2 hols. They were both very...”

Written on: 18/06/2010 by charlie boy (1 review written)

Ive been with them for 2 hols. They were both very good, just booked again brill, tnks… Read Full Review

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Chrispeters's Response to charlie boy's Review

Written on: 21/06/2010

I found this review not helpful because... its too thin on content and rather not credible as a review

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“On The Beach, NIGHTMARE !!!!! ”

Written on: 17/06/2010 by erinsunc (1 review written)

On The Beach, NIGHTMARE !!!!!

I booked and paid for a last minute holiday and flight using my Debit Card as I wanted to avoid the extra % handling costs. My thoughts where that these guys have been around for a while so really, there is no need to cover myself by using a credit card and pay the extra.

For peace of mind, I now wished I had.

I booked and paid for everything on the Friday evening, £746.16. I then received a call at OTB the next morning saying that the Ryan Air flights had gone… Read Full Review

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“I have now had 4 holidays via on the beach and have...”

Written on: 16/06/2010

I have now had 4 holidays via on the beach and have had brilliant holidays everytime.

Only once did we have to change airports but it was actually easier travelling to Manchester than London and they gave us the choice of airports.

I would say you get what you pay for! You can not expect the champagne lifestyle on an orange juice budget! If you are realistic you will be pleasantly suprised!… Read Full Review

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“I WISH I HAD READ THESE REVIEWS BEFORE I BOOKED WITH...”

Written on: 15/06/2010

I WISH I HAD READ THESE REVIEWS BEFORE I BOOKED WITH 'ON THE BEACH'! WE ALMOST ENDED UP SLEEPING 'ON THE BEACH' AFTER IT TURNED OUT THEY HAD CANCELLED OUR RESERVATION WITH THE HOTEL BUT TOLD US NOTHING ABOUT IT. WHEN WE ARRIVED THE HOTEL SAID THE BOOKING HAD BEEN CANCELLED AND THEY DIDN'T HAVE THE ROOM WE BOOKED. WE HAD TO PAY FOR AN UPGRADE AND SPENT HALF THE FIRST DAY TRYING TO SORT OUT THE MESS. NEVER AGAIN… Read Full Review

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Chrispeters's Comment

Written on: 17/06/2010

I found this review very helpful because... it sums up the whole poor ethos of on the beach holidays

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“Me and 3 mates booked our holiday with this company...”

Written on: 15/06/2010

Me and 3 mates booked our holiday with this company for then end of July, we have not even gone yet and im dreading it, i have had to make a few changes as 2 mates are no longer going i wanted to cancel 1 person and change the name on the other, its been awful i cant speak to anyone nobody replys to emails i was on hold for 45 mins with the call cozting me 10p a min.
I am now dreading this holiday as im 100% sure things will go wrong due to them not being able to comunicate, they are quick… Read Full Review

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“Please, please do not book through this operator. ...”

Written on: 14/06/2010

Please, please do not book through this operator. They have to be the worst service provider I have ever come across. Their level of customer service is incredibly poor, do not expect follow up on any queries, they will deny you asked the question you did ask; you may spend up to 20 minutes waiting for the priviledge of speaking to someone from customer services, who will then inform you "i don't know i don't work for customer services?!" The triple price match also does not exist… Read Full Review

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“1) Increase in flight booking advised by telephone...”

Written on: 13/06/2010 by karenm0135 (1 review written)

1) Increase in flight booking advised by telephone following online booking
this seems to ber common prctice after talking to others.
2) Change of accommodation on arrival at Fuerteventura Rep said they knew on the saturday this accommodation would not be opened yet took our booking on the following Wednesday.
3) The recommended transfers were disgusting. Filthy bus collected us on arrival and failed to collect us on our departure. Resorthoppers were recommended by onthebeach. Others said… Read Full Review

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Chrispeters's Response to karenm0135's Review

Written on: 17/06/2010

I found this review very helpful because...It follows a common theme, however I cannot stress this enough "on the beach" do not have online booking - all you are actually doing if you read there T&c is making an offer to purchase...
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<br/>This is bordering very close to deception do not stand for it...
<br/>
<br/>
<br/>I have reported them to consumer direct and would urge others to do so, so this sort of company can be shut down

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“THIS IS THE FIRST AND LAST TIME WE WOULD EVER USE THIS...”

Written on: 12/06/2010

THIS IS THE FIRST AND LAST TIME WE WOULD EVER USE THIS JOKE OF A COMPANY EVER AGAIN. THEY ARE A DISGRACE. THEY TOLD US WE COULD HAVE A REFUND DUE TO THE ASH CLOUD AND AFTER WAITING 3 MONTHS FOR IT THEY HAVE ONLY GIVEN US HALF OF WHAT THEY OWE US.SO TO THOSE OF YOU WHO HAVENT RECEIVED ANYTHING KEEP FIGHTING FOR YOUR MONEY BECAUSE ABTA SAID WE SHOULD HAVE HAD IT ALL BACK!I CANNOT BELIEVE THEY ARE STILL TRADING AND GETTING AWAY WITH WHAT THEY ARE DOING. ALL OF THE GOOD REVIEWS THAT YOU READ HAVE… Read Full Review

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“I Booked in october 2009, and everything was going ok,...”

Written on: 10/06/2010

I Booked in october 2009, and everything was going ok, but when they had taken all my money in the February I received an email saying the flight was cancelled. It looked to me like a non exsistent flight no for Monarch, I could get my money back or choose other flights. So I chose another flight for more money. Ihe operations time were quite quick to help although I had to push the girl a bit. Got to airport we were booked on all flights and at hotel so after all the stress everything went ok… Read Full Review

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“i booked a holiday to tenerife for 2 weeks all...”

Written on: 08/06/2010 by smuffyboy (1 review written)

i booked a holiday to tenerife for 2 weeks all inclusive with my partner and it was our first holiday away together so we couldn't have been more excited, when we arrived we thought the hotel was gorgeous and couldn't wait to get our first drink when we realized no-one had mentioned anything about us being all inclusive so we went back to reception to enquire and were told we had only got room only. so we were then told to pay a further 924 euro which is just over £800!!!!
We did book all… Read Full Review

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“OTB are the worst travel company I have ever dealt...”

Written on: 08/06/2010

OTB are the worst travel company I have ever dealt with. I booked a holiday and payed in full, but two weeks after I paid they took the full amount from my account again. I phoned, emailed them, wrote letters and they did not want to help. It took nearly two weeks before my money was refunded after I had to beg them to return it, as being nice and later not so nice had no affect. They just did't seam to care that they had take money out of my account without cause… Read Full Review

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“We have just returned from Benidorm staying at the...”

Written on: 08/06/2010

We have just returned from Benidorm staying at the Regente which was a very nice hotel.Unfortunately our holiday was disrupted at Cardiff Airport
where we were requested to pay 80 POUNDS FOR OUR CASES AND PASSPORTS.No one had informed us of this inconvenience before we left home.We were also requested to pay again at Alicante Airport on our return home.
We are very dissapointed with your company and will not be booking with you again.We travel abroad five times a year but this is the first &… Read Full Review

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“HAVE USED ONTHEBEACH ONCE - DREADFUL CUSTOMER SERVICE...”

Written on: 07/06/2010

HAVE USED ONTHEBEACH ONCE - DREADFUL CUSTOMER SERVICE - CHANGED OUR HOTEL 2 WEEKS BEFORE WE WERE DUE TO LEAVE - OH AND TRYING TO TALK TO THE CUSTOMER SERVICE WAS LIKE TRYING TO STAY CALM IN A BULL RING.

MY SISTER ALSO BOOKED WITH THEM AND LOST ALL HER MONEY DUE TO THE VOLCANO FIASCO, APPARENTLY SHE WASNT ALLOWED HER MONEY BACK BECUASE SHE "CANCELLED", NO I THINK THE NATIONAL AIRSPACE CONTROL CENTRE CANCELLED IT!!!

I HAVE LOOKED AROUND AND FOUND MANY SIMILAR REVIEW - ACCORDING TO ONTHEBEACH… Read Full Review

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“UNDER NO CIRCUMSTANCES USE THIS COMPANY! I booked a...”

Written on: 06/06/2010

UNDER NO CIRCUMSTANCES USE THIS COMPANY! I booked a holiday last night for myself, my husband and our two children to go a four star, all inclusive resort. We were so excited to be going on holiday as we were unable to afford going away last year, only to be telephoned by Onthebeach ten minutes later to say the holiday had gone up by £1000.00 and did we wish to proceed?! Completely unprofessional and untrustworthy - back to using a tried and trusted tour company now. Wish we had checked on… Read Full Review

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“No honest and terrible custumer services. I booked a...”

Written on: 05/06/2010

No honest and terrible custumer services. I booked a holidays with them and I decided to cancelled with in the 1 12 hrs. I was told that I could not speak to anyone, but send an email, then they will contact me. They told me I will be charge for cancellation and did not offer me a refund when I said and give them prove that I have found something cheap through Thomas Cook. Don't go there, also they do not include transport and there is not representitive in the hotel, Ah!!! and you have to pay… Read Full Review

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“The prices are cheap, for a good reason. ”

Written on: 04/06/2010

The prices are cheap, for a good reason.

Beware of the following:

1) If you select that you want to buy cabin luggage allowance, this will be added for every person on the booking. You can't undo it, and they will not refund you if you call them to change this.

2) They will answer the phone when you call for a quote, but when calling for after sales service they will keep you on hold for no less than 10 minutes usually, and the cost is 10p a minute.

3) Once you have gotten through to after… Read Full Review

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“I read reviews of On the Beach.com on here & it didn't...”

Written on: 03/06/2010

I read reviews of On the Beach.com on here & it didn't look good but decided to give them a go anyway as the flights were so cheap. Even when I was booking it I was thinking I'll probably get a phone call to say the price has gone up! Sure enough half an hour after booking the flights I received a call saying that the flights were with Ryanair & that Ryanair had not updated their system & now the flights were £75 each more!
The guy said Ryanair had a sale on that had ended at midnight the… Read Full Review

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