On The Beach Holidays Reviews - www.onthebeach.co.uk

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“I didn't even want to leave 1 star above but it said i...”

Written on: 02/06/2010

I didn't even want to leave 1 star above but it said i had to leave something! I Never actually got to go as they cancelled due to the volcanic ash and i still got charged a total of £141 as they said i had to pay the £30 per person cancellation fee and card charge so i had to pay £141 for a holiday that i wasnt allowed to go on, it took over a month to actually get the refund and obviously had to pay for holiday clothes suitcase petrol to get to the airport and back for nothing, this company… Read Full Review

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“I cannot understand why all the bad reviews!!! ”

Written on: 28/05/2010

I cannot understand why all the bad reviews!!!

I booked a holiday to Egypt with ot beach and it was amazing they were helpful all the time i needed them.

I paid £1200 for 2 weeks all inclusive for 2 of us in a 4* hotel.

They gave me a excellent holiday!!!

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Chrispeters's Comment

Written on: 01/06/2010

I found this review not helpful because... Because it is blatantly false and written by OT BEACH who are trying to influence there own very bad reviews this is disgusting...

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“I booked a flight to Orlando with On the Beach (July...”

Written on: 27/05/2010

I booked a flight to Orlando with On the Beach (July 2010) When I spoke to the sales Advisor he quoted a flight, he mentioned that the luggage amount was 20kg. Which for 2 weeks was a bit less so we asked if we can pay extra. He said YES by 10kg but can only be done after booking your ticket. WHAT A LIE. I have found out that I cannot increase my luggage and 5 other friends EVEN THOUGH IT STATES WE CAN ON THEIR WEBSITE! I HAVE COMPLAINED BUT THEY CANNOT DO ANYTHING TO HELP ME. THE MANAGER AT… Read Full Review

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“Booked my holiday last september to turkey, thought we...”

Written on: 25/05/2010

Booked my holiday last september to turkey, thought we got a great deal to find out that we dont have any baggage allowance or transfers, even thought the flight is booked through thomas cook i phoned them up and they sais that we should have baggage allowance after waiting on the call for 37 MINS they sais its small print to add baggage even though we should have it now we only have a week left until our holiday =we will have to pay 100£ for baggage and 32.50£ for transfers one loada… Read Full Review

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“.Don't even think about booking your holiday with...”

Written on: 16/05/2010 by babycaky (2 reviews written)

Don't even think about booking your holiday with Onthebeach.co.uk. They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct.

Their holidays are not protected as packages and any changes attract huge surcharges.

Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions.

Dont event think about using Onthebeach.
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Chrispeters's Response to babycaky's Review

Written on: 23/05/2010

I found this review very helpful because... It is truthful and it reflects the whole rip off attitude of this company, i cannot believe it is still trading...

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Shazzabelle4861's reply to Chrispeters's Comment

Written on: 26/09/2013

I am I agreement they have charged my card for £600 and the holiday cost 300 with eAsy jet so I have claimed most of it back just waiting for the rest to be charged back there customer service is apauling still waiting for a call back 2 days later what a joke DONT USE THEM

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“Don't even think about booking your holiday with...”

Written on: 16/05/2010 by babycaky (2 reviews written)

Don't even think about booking your holiday with Onthebeach.co.uk. They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct.

Their holidays are not protected as packages and any changes attract huge surcharges.

Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions.

Dont event think about using Onthebeach… Read Full Review

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“I always book with On The Beach every year without...”

Written on: 12/05/2010

I always book with On The Beach every year without fail and have booked with them for the past 3 years to Turkey in the summer and Egypt in the winter as i go on on two holidays a year and they are always by far the cheapest as hotels with them are really cheap and good value compared to thomsons they are usually about 60% cheaper. I have never had an issues with them but i have been trying to contact them over the past few weeks to see if i can had meals onto the flight as i have a day flight… Read Full Review

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Bigbirdrenfrewshire's Comment

Written on: 22/06/2010

I found this review helpful because i'm just about to book with otb but all reviews i have come across so far are pretty dreadful but a girl at work has used them 4 times and and great holidays each time

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“I booked with OT beach last year to go to Turkey...”

Written on: 12/05/2010

I booked with OT beach last year to go to Turkey flying from Glasgow. After I had the money taken from my account I was told the return flight was returning into Gatwick and we would get a connecting flight up to Glasgow paid in full by OT beach. After our 2 week holiday we arrived at departure airport in Turkey to find that the flight was not at the time we had been told if fact it was hours later and therefore the connecting flight had gone by the time we arrived in Gatwick that had to take… Read Full Review

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“Booked a 3 night trip to Barcleona in April - due to...”

Written on: 11/05/2010

Booked a 3 night trip to Barcleona in April - due to volcanic disruption could not fly - have been trying to get refund - they say no refund is due because we CANCELLED - what???? We maybe able to try and get some refund from Monarch airlines but have to do it ourselves - as they state that is our responsibility. Very poor communication - very bad customer services - they say refund for the hotel is not allowed as we cancelled our trip - but the company they booked with hotels4u - say full… Read Full Review

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“This company's prices seem to jump-up very, very...”

Written on: 10/05/2010

This company's prices seem to jump-up very, very quickly. Thinking them a sham I will not again have any dealings with them!!!… Read Full Review

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“I do wish I'd come across this website before I booked...”

Written on: 10/05/2010

I do wish I'd come across this website before I booked with On The Beach.I have yet to travel with this company and I am hoping it will be trouble free, however after reading the previous reviews I'm keeping everything crossed.
On booking the holiday - what seemed like a reasonable price I was then told after booking there would be another addition of £50 per person as flights have just gone up ?. Then we had to add luggage and in flight meals (none of this explained in the holiday… Read Full Review

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“ON THE BEACH - Review ”

Written on: 10/05/2010

ON THE BEACH - Review

I cannot understand how this company is still allowed to trade.

Yesterday, after filling in an on-line booking form and paying in full for my flights, they emailed me a couple of hours later asking me to ring them.

It was bad enough ringing on a premium rate 0870 number, but then to be told that my flights had mysteriously increased in price by a MASSIVE £86 per person I feel is outrageous.

They are still advertising the same flights at the price I booked them at… Read Full Review

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“Booked a holiday to Tenerife yesterday and within 10...”

Written on: 08/05/2010

Booked a holiday to Tenerife yesterday and within 10 minutes was contacted and told that the flight had gone up by £200 per person. I asked how it could of within half an hour and was told the price had just changed as they tried to process my booking ????? When I looked on the website the flight was still advertised at the original price ????? No increase of £200. I had to cancel the holiday… Read Full Review

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“I dont feel OTB deserve an Overall Rating for there...”

Written on: 07/05/2010 by matt barton (1 review written)

I dont feel OTB deserve an Overall Rating for there services, but if i was to give them a star for performance it would be a gun to the head. As so many customers who where lead up the garden path because of the Volcano fiasco, i would agree with every comment on this review forum, OTB have ripped us off for 50% of our monies paid, to which equates to £298, i called them 7 times and emailed them over 10 times but did i get a responce, the anwser is NO. when i eventually got through them some… Read Full Review

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“I agree with other reviewers.Booked for Ibiza last...”

Written on: 06/05/2010

I agree with other reviewers.Booked for Ibiza last year.They got my debit card details over the 'phone and then hotel price went up.Total bandits I think!… Read Full Review

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“Do not book your holiday through this company! I...”

Written on: 06/05/2010

Do not book your holiday through this company! I booked in February to fly out to Tenerife on April 18th 2010. The flight which was with Thomsons, was obviously cancelled due to the volcano. I rang Thomsons, and they advised me to contact my third party booking agent, OTB. I did this the day before we were due to leave, and the girl said she would pass my details on, and someone would contact me. After waiting 10 days I telephoned the company and after speaking to someone, who was either new to… Read Full Review

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“i have just booked online for a holiday with this on...”

Written on: 05/05/2010 by tracy15 (1 review written)

i have just booked online for a holiday with this on the beach holidays after i put in card details the price jumped up by 500pounds with out transfers being added i had not even confirmed the booking when it says i had,i then rang the company to be told they had canceled the booking for me, i then recieved an email 10 minutes later confirming booking, so i rang back to be kept on hold 35mins 2 b told i cud not cancel and that payment had been took, i asked how we get tickets, how to book… Read Full Review

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“Booked a last minute holiday through OTB got no...”

Written on: 05/05/2010

Booked a last minute holiday through OTB got no confirmation, phoned at least 6 times at a cost of 10p per minute was assured each time that e-mail was being sent.The holiday was for my 71 year old sister she went to airport armed with only confirmation number, thomson issued her an e-ticket so she got her flight. She had nothing to tell her who her transfers were with so had to make her own way to the resort. Hotel had no confirmation of her booking. When I complained to onthebeach they said I… Read Full Review

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“we were delayed back from turkey it was booked with...”

Written on: 04/05/2010

we were delayed back from turkey it was booked with 'ON THE BEACH'.We were absolutely disgusted about how we were treated. We stayed in a hotel were 95% of the holidaymaker travelled with thomas cook they were looked after immensely when we delayed due to the volcano.But we were NOT we were one of three families who travelled with on the beach we had no rep out there only had an advisor Toga who was very rude and a total waste of space.We had to find all information out ourselves, pay for our… Read Full Review

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“Wish I had read this before !! I paid a 'low deposit'...”

Written on: 04/05/2010

Wish I had read this before !! I paid a 'low deposit' on an £800 pound holiday, of £300. Ha Ha. within the next four weeks they robbed my credit card of over £400 pounds as the rest of my so called deposit ! I am not supposed to be going until September. I wanted to change the date by one week - costs £300 ! If cancel I am told I wont get any of my flight money (£500) back and only £30 each for accommodation. I tried to e-mail the cancellation department (told that they do not accept… Read Full Review

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