On The Beach Holidays Reviews - www.onthebeach.co.uk

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“We have just returned from Benidorm staying at the...”

Written on: 08/06/2010

We have just returned from Benidorm staying at the Regente which was a very nice hotel.Unfortunately our holiday was disrupted at Cardiff Airport
where we were requested to pay 80 POUNDS FOR OUR CASES AND PASSPORTS.No one had informed us of this inconvenience before we left home.We were also requested to pay again at Alicante Airport on our return home.
We are very dissapointed with your company and will not be booking with you again.We travel abroad five times a year but this is the first &… Read Full Review

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“HAVE USED ONTHEBEACH ONCE - DREADFUL CUSTOMER SERVICE...”

Written on: 07/06/2010

HAVE USED ONTHEBEACH ONCE - DREADFUL CUSTOMER SERVICE - CHANGED OUR HOTEL 2 WEEKS BEFORE WE WERE DUE TO LEAVE - OH AND TRYING TO TALK TO THE CUSTOMER SERVICE WAS LIKE TRYING TO STAY CALM IN A BULL RING.

MY SISTER ALSO BOOKED WITH THEM AND LOST ALL HER MONEY DUE TO THE VOLCANO FIASCO, APPARENTLY SHE WASNT ALLOWED HER MONEY BACK BECUASE SHE "CANCELLED", NO I THINK THE NATIONAL AIRSPACE CONTROL CENTRE CANCELLED IT!!!

I HAVE LOOKED AROUND AND FOUND MANY SIMILAR REVIEW - ACCORDING TO ONTHEBEACH… Read Full Review

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“UNDER NO CIRCUMSTANCES USE THIS COMPANY! I booked a...”

Written on: 06/06/2010

UNDER NO CIRCUMSTANCES USE THIS COMPANY! I booked a holiday last night for myself, my husband and our two children to go a four star, all inclusive resort. We were so excited to be going on holiday as we were unable to afford going away last year, only to be telephoned by Onthebeach ten minutes later to say the holiday had gone up by £1000.00 and did we wish to proceed?! Completely unprofessional and untrustworthy - back to using a tried and trusted tour company now. Wish we had checked on… Read Full Review

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“No honest and terrible custumer services. I booked a...”

Written on: 05/06/2010

No honest and terrible custumer services. I booked a holidays with them and I decided to cancelled with in the 1 12 hrs. I was told that I could not speak to anyone, but send an email, then they will contact me. They told me I will be charge for cancellation and did not offer me a refund when I said and give them prove that I have found something cheap through Thomas Cook. Don't go there, also they do not include transport and there is not representitive in the hotel, Ah!!! and you have to pay… Read Full Review

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“The prices are cheap, for a good reason. ”

Written on: 04/06/2010

The prices are cheap, for a good reason.

Beware of the following:

1) If you select that you want to buy cabin luggage allowance, this will be added for every person on the booking. You can't undo it, and they will not refund you if you call them to change this.

2) They will answer the phone when you call for a quote, but when calling for after sales service they will keep you on hold for no less than 10 minutes usually, and the cost is 10p a minute.

3) Once you have gotten through to after… Read Full Review

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“I read reviews of On the Beach.com on here & it didn't...”

Written on: 03/06/2010

I read reviews of On the Beach.com on here & it didn't look good but decided to give them a go anyway as the flights were so cheap. Even when I was booking it I was thinking I'll probably get a phone call to say the price has gone up! Sure enough half an hour after booking the flights I received a call saying that the flights were with Ryanair & that Ryanair had not updated their system & now the flights were £75 each more!
The guy said Ryanair had a sale on that had ended at midnight the… Read Full Review

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“I booked a flight to Alicante this afternoon and...”

Written on: 02/06/2010

I booked a flight to Alicante this afternoon and thought "what a bargain"....£60 cheaper that the cheapest ticket I could find! Then I got a phonecall tonight telling me the airfare has now suddenly increased with a whopping £80. Needless to say I cancelled it.....and now I'm left fighting to get my money refunded....what a scam!!!!! DONT USE!!!!!… Read Full Review

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“I have just tried to book a 3 night break to Benidorm...”

Written on: 02/06/2010

I have just tried to book a 3 night break to Benidorm and was told there would be no charge until confirmation. They called me about 20 mins later to say the hotel was not available, the order was cancelled at no cost. I have just discovered they have debited my card for £364 when the amount was £349!!! After several frustrating 10p a minute phone calls and been cut off 4 times they have told me it could take up to 3 working days to refund!! Seriously dodgy company in my opinion, do not… Read Full Review

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“I didn't even want to leave 1 star above but it said i...”

Written on: 02/06/2010

I didn't even want to leave 1 star above but it said i had to leave something! I Never actually got to go as they cancelled due to the volcanic ash and i still got charged a total of £141 as they said i had to pay the £30 per person cancellation fee and card charge so i had to pay £141 for a holiday that i wasnt allowed to go on, it took over a month to actually get the refund and obviously had to pay for holiday clothes suitcase petrol to get to the airport and back for nothing, this company… Read Full Review

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“I cannot understand why all the bad reviews!!! ”

Written on: 28/05/2010

I cannot understand why all the bad reviews!!!

I booked a holiday to Egypt with ot beach and it was amazing they were helpful all the time i needed them.

I paid £1200 for 2 weeks all inclusive for 2 of us in a 4* hotel.

They gave me a excellent holiday!!!

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Chrispeters's Comment

Written on: 01/06/2010

I found this review not helpful because... Because it is blatantly false and written by OT BEACH who are trying to influence there own very bad reviews this is disgusting...

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“I booked a flight to Orlando with On the Beach (July...”

Written on: 27/05/2010

I booked a flight to Orlando with On the Beach (July 2010) When I spoke to the sales Advisor he quoted a flight, he mentioned that the luggage amount was 20kg. Which for 2 weeks was a bit less so we asked if we can pay extra. He said YES by 10kg but can only be done after booking your ticket. WHAT A LIE. I have found out that I cannot increase my luggage and 5 other friends EVEN THOUGH IT STATES WE CAN ON THEIR WEBSITE! I HAVE COMPLAINED BUT THEY CANNOT DO ANYTHING TO HELP ME. THE MANAGER AT… Read Full Review

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“Booked my holiday last september to turkey, thought we...”

Written on: 25/05/2010

Booked my holiday last september to turkey, thought we got a great deal to find out that we dont have any baggage allowance or transfers, even thought the flight is booked through thomas cook i phoned them up and they sais that we should have baggage allowance after waiting on the call for 37 MINS they sais its small print to add baggage even though we should have it now we only have a week left until our holiday =we will have to pay 100£ for baggage and 32.50£ for transfers one loada… Read Full Review

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“.Don't even think about booking your holiday with...”

Written on: 16/05/2010 by babycaky (2 reviews written)

Don't even think about booking your holiday with Onthebeach.co.uk. They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct.

Their holidays are not protected as packages and any changes attract huge surcharges.

Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions.

Dont event think about using Onthebeach.
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Chrispeters's Response to babycaky's Review

Written on: 23/05/2010

I found this review very helpful because... It is truthful and it reflects the whole rip off attitude of this company, i cannot believe it is still trading...

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Shazzabelle4861's reply to Chrispeters's Comment

Written on: 26/09/2013

I am I agreement they have charged my card for £600 and the holiday cost 300 with eAsy jet so I have claimed most of it back just waiting for the rest to be charged back there customer service is apauling still waiting for a call back 2 days later what a joke DONT USE THEM

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“Don't even think about booking your holiday with...”

Written on: 16/05/2010 by babycaky (2 reviews written)

Don't even think about booking your holiday with Onthebeach.co.uk. They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct.

Their holidays are not protected as packages and any changes attract huge surcharges.

Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions.

Dont event think about using Onthebeach… Read Full Review

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“I always book with On The Beach every year without...”

Written on: 12/05/2010

I always book with On The Beach every year without fail and have booked with them for the past 3 years to Turkey in the summer and Egypt in the winter as i go on on two holidays a year and they are always by far the cheapest as hotels with them are really cheap and good value compared to thomsons they are usually about 60% cheaper. I have never had an issues with them but i have been trying to contact them over the past few weeks to see if i can had meals onto the flight as i have a day flight… Read Full Review

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Bigbirdrenfrewshire's Comment

Written on: 22/06/2010

I found this review helpful because i'm just about to book with otb but all reviews i have come across so far are pretty dreadful but a girl at work has used them 4 times and and great holidays each time

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“I booked with OT beach last year to go to Turkey...”

Written on: 12/05/2010

I booked with OT beach last year to go to Turkey flying from Glasgow. After I had the money taken from my account I was told the return flight was returning into Gatwick and we would get a connecting flight up to Glasgow paid in full by OT beach. After our 2 week holiday we arrived at departure airport in Turkey to find that the flight was not at the time we had been told if fact it was hours later and therefore the connecting flight had gone by the time we arrived in Gatwick that had to take… Read Full Review

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“Booked a 3 night trip to Barcleona in April - due to...”

Written on: 11/05/2010

Booked a 3 night trip to Barcleona in April - due to volcanic disruption could not fly - have been trying to get refund - they say no refund is due because we CANCELLED - what???? We maybe able to try and get some refund from Monarch airlines but have to do it ourselves - as they state that is our responsibility. Very poor communication - very bad customer services - they say refund for the hotel is not allowed as we cancelled our trip - but the company they booked with hotels4u - say full… Read Full Review

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“This company's prices seem to jump-up very, very...”

Written on: 10/05/2010

This company's prices seem to jump-up very, very quickly. Thinking them a sham I will not again have any dealings with them!!!… Read Full Review

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“I do wish I'd come across this website before I booked...”

Written on: 10/05/2010

I do wish I'd come across this website before I booked with On The Beach.I have yet to travel with this company and I am hoping it will be trouble free, however after reading the previous reviews I'm keeping everything crossed.
On booking the holiday - what seemed like a reasonable price I was then told after booking there would be another addition of £50 per person as flights have just gone up ?. Then we had to add luggage and in flight meals (none of this explained in the holiday… Read Full Review

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“ON THE BEACH - Review ”

Written on: 10/05/2010

ON THE BEACH - Review

I cannot understand how this company is still allowed to trade.

Yesterday, after filling in an on-line booking form and paying in full for my flights, they emailed me a couple of hours later asking me to ring them.

It was bad enough ringing on a premium rate 0870 number, but then to be told that my flights had mysteriously increased in price by a MASSIVE £86 per person I feel is outrageous.

They are still advertising the same flights at the price I booked them at… Read Full Review

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