On The Beach Holidays Reviews - www.onthebeach.co.uk

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“I called On The Beach Holidays because i wanted to...”

Written on: 22/04/2009

I called On The Beach Holidays because i wanted to change my holiday to another one and when i rang they told me to e-mail an address which i couldnt find at all on the internet ! I have found there service to be appalling and not very helpful at all! The telephone operators are useless ! I most certainly will not be using this company again… Read Full Review

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“I fortunately had no problems booking flight and...”

Written on: 02/04/2009

I fortunately had no problems booking flight and hotel. Confimations and intinery came through pretty quickly a nd everthing seemed ok.

I noticed that we landed in Ibiza early hours of hte morning and we'd get to hotel around 3am, no problem. Inoticed some small print on one of the confirmations, stating somehting about flying before midnight would mean the room was booked for the night of your flight, meaning. I read this to mean, the room would be ready for us when we got there and thought… Read Full Review

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“I have booked a few holidays through this On The Beach...”

Written on: 27/03/2009

I have booked a few holidays through this On The Beach Holidays and have found that they have been helpful throughout if i had needed to contact them on the telephone it wasn't exactly straight through but what would you expect from a call centre so this does not bother me in any way!… Read Full Review

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“On the Beach Holidays was easy to navigate, staff very...”

Written on: 26/02/2009 by rubyt (1 review written)

On the Beach Holidays was easy to navigate, staff very helpful on the phone. Staff did explain it was slightly cheaper to book on line so i did so. No problems at all. have booked 3 holidays with them and have had no probs withany of them. this time booked our flights with easy jet directly as it was slightly cheaper. have reccomended to friends and they have had no probs either… Read Full Review

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“Booked a winter break for myself and my husband...”

Written on: 20/02/2009

Booked a winter break for myself and my husband through OTBeach which we had in January. I found the site easy to navigate and each step was well explained. The entire holiday went without a hitch and as such I have booked our summer holiday through the same. I will definately use OTBeach again and have recommended them to many family and friends… Read Full Review

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“I felt the need to write this review as I am currently...”

Written on: 02/02/2009

I felt the need to write this review as I am currently about to book my summer holiday with On The Beach Holidays to the Dominican Republic and as I was searching for the website to find my holiday I came across these reviews and I really want to explain my shock in these reviews as I have booked with on the beach for the past 4 years and I never experienced any problems at all and all my holiday have been completely stress free and fine and have experienced no problems with this company. I… Read Full Review

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“This is the last time I will ever attempt to use On...”

Written on: 21/01/2009

This is the last time I will ever attempt to use On The Beach. At first everything seemed good, having been quoted a much lower price than any other travel agency. Too good to be true it then turned out. Having confirmed my holiday I was then called back saying my holiday had increased by £70pp. I refused to pay and had great difficulty getting my deposit back. No one is available on the phone, I dread to think what would happen to you if you had a problem abroad.

A total waste of time if you… Read Full Review

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“Just returned from spending xmas in Spain, which was...”

Written on: 18/01/2009 by haleyc (1 review written)

Just returned from spending xmas in Spain, which was booked through otbeach. Had a fab time and would book through them again.
Only had two slight problems when booking:
1) the site was not very clear when it came to adding hold baggage and when the receipts were printed, they clearly stated that we had 0 hold baggage. We rang the airline a few days later and just added it through them, which worked out cheaper anyway.
2) 10 minutes after booking, we received a call from OTbeach saying that… Read Full Review

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“I have booked with them for quite a while now; I have...”

Written on: 12/01/2009 by Gerrad (1 review written)

I have booked with them for quite a while now; I have not had any problems. I think the main problem is that the people they use for flights and hotels make changes and it is On the Beach's job to tell you. So no matter how hard they try some people are intent on blaming On the Beach regardless. I had a great holiday at the Los Dalais apts last summer and am looking to book up for next year. I recommend it to anyone… Read Full Review

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Sunny123's Response to 431632_Gerrad's Review

Written on: 19/01/2009

I found this review helpful because... honesty is the best policy!

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“I was recommended OTBEACH by a friend whos family have...”

Written on: 11/01/2009 by karen4009 (1 review written)

I was recommended OTBEACH by a friend whos family have booked with OTBEACH for the last 3 years taking 3 holidays a year I was a bit wary having reading the reviews on the net but i was assured there was nothing to worry about so I decided to book a last minute christmas break to Gran Canaria. I looked on the website and found some really cheap deals but when I went to book them it would not process my order as it was too close to departure. So I called the sales team and spoke to a really… Read Full Review

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“I booked with on the beach.com and found my first...”

Written on: 10/01/2009 by cliojasper (1 review written)

I booked with on the beach.com and found my first experience of not using a local travel agent easy, i booked a holiday to sharm el sheik and within a day my booking confirmation was sent to me, tickets came as stated 2 weeks before i went i called the centre to get some luggage labels and again these were promised and sent to me to use

on arrival everything went to plan the hotel was exactly how described fligths i had a delay on the return not too good at the airport the facilities against… Read Full Review

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“This is the first time I booked with On The Beach...”

Written on: 10/01/2009 by Sunny123 (2 reviews written)

This is the first time I booked with On The Beach Holidays and I really like the guy who I spoke to, he was really helpful and listened to what I wanted for my holiday. I would use them again… Read Full Review

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“Would definitely not use On The Beach Holidays again...”

Written on: 01/01/2009 by snap12345 (1 review written)

Would definitely not use On The Beach Holidays again an would recommend anyone think very carefully before using them you may be lucky but if theirs a problem their difficult to contact - it sometimes seems like no one will talk on phone… Read Full Review

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“I booked a family holiday to Ayia Napa, Cyprus. 2...”

Written on: 17/12/2008

I booked a family holiday to Ayia Napa, Cyprus. 2 adults, 2 teenagers in Sept. The hotel was perfect for us, positioned right on the beach and a 10 minute walk into the centre.
All monies were paid in full, all of us really excited. THEN 2 weeks before we were due to fly, an email from On The Beach Holidays, "Your Hotel is closed" you need to choose another hotel, this was just the beginning. We chose another hotel (Obviously at a higher Fee) from the choices they offered. Another email, "That… Read Full Review

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“Ordered flights with otbeach.com and was told total...”

Written on: 15/12/2008 by cadatrino224 (1 review written)

Ordered flights with otbeach.com and was told total fee was £262.00. Clicked book and the next screen appeared stating we had been charged £14 per person each way for baggage. On speaking to them they were very unhelpful. Definitely would not recommend these to anyone. We looked on easyjet first and for our flights WITH baggage was £281.00 and now in total we have been charged £321.00 by otbeach so they cannot even match prices… Read Full Review

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“We booked a holiday at a particular hotel in Sharm el...”

Written on: 09/12/2008

We booked a holiday at a particular hotel in Sharm el Sheikh and the very next day discovered it wasnt on the beach as the description suggested. I asked for a change of hotel and was told at THAT days price the cost to change was £545.39, we agreed to this and replied on that day. I didnt hear the next day and then 2 days later got an email saying as the person dealing had been off the holiday price had increased by another £120, we said we didn't want to do this and asked for our £600… Read Full Review

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“Watch out for defaults set to extra cost for extra...”

Written on: 03/12/2008 by DAZ7450 (1 review written)

Watch out for defaults set to extra cost for extra bags (which is not clear in my opinion). Unhelpful customer service in my experience.. I do not recommend On the beach holidays… Read Full Review

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“I booked two flights to Egypt at what seemed a good...”

Written on: 24/11/2008 by travelcatdorset (1 review written)

I booked two flights to Egypt at what seemed a good price. After my payment was confirmed a pop up box stated if I wanted to take hold luggage I would have to decide there & then, and pay for the luggage for everyone travelling on this booking. The charge was twice the price of the airlines baggage charge. I had no alternative but to continue as 2 weeks in Egypt on an overnight bag is not a good prospect. I felt as though I had been held to ransom for my luggage, and would never use this… Read Full Review

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“Disapointed, Booked a holiday for myself and wife,...”

Written on: 19/10/2008

Disapointed, Booked a holiday for myself and wife, confirmation sent (great) booked for my daughter, son in law and infant in the same apartment block and got confirmation (great).
Next day printed off all the gumf that came for my daughters party but not mine! Three days later got a phone call saying no seats at that price so tried rebooking, from 688GBP now gone up to 886GBP but still booked as we wanted to be together! Phone rang, no seats at this price and wanted an extra 80GBP each, total… Read Full Review

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“Price showed as reasonable at first, then when pressed...”

Written on: 13/10/2008 by miss unhappy (1 review written)

Price showed as reasonable at first, then when pressed book showed another price, also didn't state that the airport was 5 and a half hour drive from the hotel, when we found this out we tried to swap to an airport near to the resort but was totally unhelpful, and said could not do it, found communication very difficult... I do not recommend On The Beach Holidays.com… Read Full Review

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