On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Do not tell customers about building work, stranded”

Written on: 04/04/2014 by susancharles (1 review written)

We stayed at Castillo san Jorge in February,we had a basic room with a balcony that never had the sun all day. Opposite our room was a huge shute with building work going on every day the dust and noise was horrendous.The transfers were a shambles we were at the airport waiting to get to the hotel for at least 2and half hours, and when it came for our return home we were stranded the company was called Viajes Martell we waited in reception for 1and half hours to be picked up and eventually… Read Full Review

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“Booked a hotel with On The Beach yesterday and had an...”

Written on: 06/03/2014 by arietta (1 review written)

Booked a hotel with On The Beach yesterday and had an email and phone call a few hours later asking to contact them regarding the booking. On phoning them back we were told that they'd contacted their suppliers and the hotel had gone up by £43. We cancelled the hotel, but checked the site the following day and the hotel was STILL the same price as what we booked it for the day before! Curiosity got the better of me, and after googling On The Beach, I found out that this is a common practise… Read Full Review

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“Disorganised 'package' holiday - Terrible”

Written on: 27/02/2014 by Cattus (1 review written)

Booked a trip to Spain through onthebeach. Was a nightmare from start to finish. Turned up at Malaga airport- absolutely nothing on our paperwork to say where we were to be picked up for our transfers. Asked at the desk which displayed an 'onthebeach' logo and we're told to wait outside where the buses leave. Waited for half an hour before trying to ring the transfer company - costly! They couldn't give us any further information other than the driver was looking for us- where?? Finally caught… Read Full Review

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“big mistake booking on the beach!”

Written on: 24/02/2014

was un happy from the begging on the website it says u have 24 hours to cancel in fact this is a lie as booked an paid 1300 pounds after two hours of booking l ring the beach holidays too say word like to cancel but it will loss over £650 pounds of my money if cancel! after booking i had also had two calls saying flights gone up a extra £80 on top which i paid. on the holiday l arrived at the airport hoping to see rep with a sign for are transfers to hotel but their was not a rep or at the… Read Full Review

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“Bogus additional fees added before departure.”

Written on: 22/02/2014

If your familiar with bait and switch scams, you'll understand not to pay just a deposit with this lot and to just book direct with the airline and hotel. They know you don't want to loose your deposit so they can add additional charges, charge you admin fees and know of your not happy they can keep your deposit. II have used onthebeach.co.ui a few times and on each occasion have had admin fees added before departure for what they claim are hotels changing their rates. They say they can do this… Read Full Review

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“Change total price every time”

Written on: 22/01/2014 by Socrates12 (1 review written)

Tried to book 2 holidays over space of 1 day same place flight times etc 1 st time flights dramatically changed in cost 2nd time it was the accommodation. Joke of a company… Read Full Review

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“Don't choose On-The-Beach!!”

Written on: 19/01/2014 by daviduk2014 (1 review written)

I chose a holiday to Cuba with On-The-Beach. There was confusion on the visa requirements and we almost had to pay an additional £60. The taxi's that they were supposed to arrange never turned up going to and from the resort. Rather than wait months to get a refund on the taxi fares we had to take them to court. They are the worst holiday company that we have ever dealt with… Read Full Review

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“stay clear of this company”

Written on: 13/01/2014 by Jefferyharbach (1 review written)

this company gave my wife and l the worst holiday that we have ever had , the holiday was in Egypt at a hotel that was later featured on (tv) The Jonathan Maitland Show as being a heath risk , when we arrived the hotel manager at first wouldn't let us stay at the hotel as On The Beach either hadn't paid their bill or hadn't booked us in , we sat in reception for 1.1/2 hours phoning their uk office for help before we were aloud in. The hotel was dirty , outside there were open sewers as the… Read Full Review

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Stephik18's Response to Jefferyharbach's Review

Written on: 14/05/2014

Hi,

I am going to Egypt and have booked through On The Beach, please can you advise what area in Egypt you stayed in and details of the hotel.

Many thanks

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“Be warned as to their practises!!!”

Written on: 11/01/2014 by andy197010 (1 review written)

I booked a holiday to Majorca via their website at an indicative cost only to receive a call the next day saying that the flights had gone up by £200 in price. Given the flights were with Ryanair, as I was speaking to the agent at onthebeach, I was checking the price of the flights and no surprise that they were the same price on the Ryanair website as they had been on the original order with onthebeach. I've now booked through Travel Republic - same flights, same hotel and the deal is less… Read Full Review

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“worst company”

Written on: 07/12/2013

nightmare from the start,advertise in big letters 25 pound per person deposit then pay the remainder 8 days before you go,i urge everyone to ignore this as about ten days after booking another deposit will be taken from your bank which we were not told about.After complaining they did refund the money.We then had tried to move our dates for the holiday as my husband had work come up,trying to do this was hard work we tried to talk to someone to do it as the manage my booking was like trying to… Read Full Review

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“Changing your booking”

Written on: 06/12/2013 by OTBunhappy (1 review written)

On The Beach are the worst holiday company that I have had the unfortunate experience of dealing with whilst arranging a holiday. Firstly, when booking your holiday please make sure they have booked you in for the correct number of hotel day/nights versus the flight dates, otherwise you will be required to pay for an additional nights accomodation at the hotel. They seem to have little understanding of the checking out time versus the flight time, this had to be corrected with them. Secondly… Read Full Review

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“Rip Off”

Written on: 13/11/2013

I booked a hotel in Albir (Spain) on 12/11/13 and I got a phone call the day after saying that I need to pay an extra £39pp for the holiday!! I had budgeted for the holiday and had everything worked out and then get this phone call! They should tell you the exact price upon confirmation of the holiday - especially as I was paying upfront!!… Read Full Review

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“Hotel booking cancelled without notification!”

Written on: 29/10/2013 by Kal223 (1 review written)

ABTA reference 0029366 AS per your response received 22/11/2012 The response received from your company is an utter joke. Ad you can see above I have registered a complaint with ABTA. They have advised me to give you one more chance to address the issues I have raised below. In case you are having any difficulty with it. Please read and familiarise your self with the sad state of customer service and inappropriate use of my credit card for authorisation of the bookings. I will give… Read Full Review

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“On the beach - luggage trick”

Written on: 29/10/2013 by MichaelAT (1 review written)

I purchased flights to Barcelona for my parents, wife and I for a 4 day trip. Upon purchase, on the beach informed me that we could only take 5 kg hand luggage and if more was required it would have to be checked in to the hold. The problem! 1) We did not want the hassle of checking in with only 4 days worth of luggage. 2) Only the full party could check in not an individual. Apparently the rules of the operator Cosmos..... really? Cosmos and Monarch are the same company! 3) The tickets… Read Full Review

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“Don't do it !”

Written on: 23/10/2013 by Jonwontbookwithonthebeach (2 reviews written)

Can't recommend booking through On The Beach. I was on a trip to Lindos, and couldn't check in to the hotel I had paid for, and was moved to another hotel away from the beach, and not even nearly the same quality. Late on the 2nd day ( 4 day trip ), after much arguing with the hotel, they did give me a room where I had booked. The manageress was incredibly rude, and tainted the whole stay. I would have left it at that, but as I was away for a friends wedding, I had plenty of friend out there… Read Full Review

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“DO NOT USE "OTB"!!!”

Written on: 26/09/2013 by BoyesBrechin (1 review written)

I have used loads of websites over the year to book my holidays abroad but I will never use or recommend 'O the Beach' Reason; I made reservation on evening of 25/09/13 so great, all booked, went and booked my car park at airport and all sorted. Or how wrong was I? Received a call the following morning to tell me that the outbound flight was no longer available and the alternative was going to cost a further £126 ( on top of what was planned to be a cheap 4 day break costing £480) after lots… Read Full Review

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“Horrible hotel staff &...”

Written on: 20/09/2013 by labecka (1 review written)

we booked holidays in Malta, 3* hotel(apartment) & private taxi.when we got to hotel i was in shock !!!!dirty little room with hardly working air condition.our private taxi turned out to be broken coach!!!!!the staff at the hotel was very rude!!!!wasting of money.i would never recommend this hotel to my enemy !!!… Read Full Review

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“Don't book with this company ”

Written on: 02/09/2013

Take your money then don't want to know booked to go to Egypt. Promised loads but don't diver kids nearly got killed on excersson and they did not want to know. STAY AwAay from this company if you want a good holiday . You've been warned… Read Full Review

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“avoid”

Written on: 31/08/2013 by dyzmen (1 review written)

I have very bad expirience with ON THE BEACH as they changed our accommodation and gave us 24 hour notice. Hotel they gave in exchange was much worst standard,in diferent resort,at the same cost!!! I think they should change the website name for: MAYBE YOU GO OR NOT.COM… Read Full Review

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“Just Don't Bother!! Choose a more reliable Travel Agent!”

Written on: 31/08/2013

Booked holiday to Majorca with OTB. Due to French Air Traffic Control strikes, the flight was delayed, but still scheduled to fly. Then as people were boarding the plane, it was announced that the flight had been cancelled, with no more available flights for at least 4 days. Holiday obviously had to be cancelled. Tried to get money back from insurance? They told us it was OTB that should pay us back. It took us 4 days to eventually get through to OTB, and when we got through to them they were… Read Full Review

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