On The Beach Holidays Reviews - www.onthebeach.co.uk

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“No customer service”

Written on: 09/08/2014 by Anaya188 (1 review written)

We arrived at the hotel to find it under repair and generally poor quality when it had been sold as a 5star resort. We complained to on the beach at the time and spent £40+ in telephone calls. The rep was worse than useless and supplied by hotels.com whom they had purchased the hotel from. On return we sent a complaint to on the beach they passed it on to hotels.com and when I tried to reply to any of the emails I had been sent none of the email addresses would take my reply. There is no… Read Full Review

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“Dont book with this company”

Written on: 07/08/2014 by yeMcLeod1972 (1 review written)

Having found the holiday we wanted we boked and payed staight the way as only 3 weeks until we went.With in an hour of booking they phoned back to say hotel fully booked but had found use another near by , so looked on TripAdvisor to see only to find out it was a really bad 1star hotel , now we wasn't happy so phone back time and time again having to wait in queue of upto 10 poelpe.We wanted to cancel the holiday but toke over an hour before we got tthrough.Asked for are money back and was told… Read Full Review

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“do not use!!”

Written on: 05/08/2014 by cazziep34 (1 review written)

My 20 year old daughter has just arrived in Majorca and told no reservation at the lovely hotel they booked, put in an awful one!! Scandalous, I am one worried mother… Read Full Review

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“Good luck”

Written on: 05/08/2014 by AlexanderChapman41 (1 review written)

It seems if you arrive for your holiday and all is well, great. But when things are wrong and it seems they frequently are, good luck getting onthebeach to fix it. We arrived on hols last week abroad and find only 2 of our 3 rooms have been booked. .. Try their live chat... 'Someone will be with you shortly' - gave up after 20 minutes ... Try their message service online... A 3 day wait for an answer.. (Enjoying your stress free holiday) .... Ring them and wait for anywhere between 10… Read Full Review

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“mixed feelings”

Written on: 28/07/2014 by kerrinash (1 review written)

We found a really good deal with onthebeach, so naturally we booked straight away. after only a few weeks we started getting flight changes, which wernt too bad as they were only a few hours either way of the original time. now, with only 31 days until we were supposed to fly, the flights changed with 4 days difference. This is unacceptable due to my son going back to school and obviously work arrangements. onthebeach said there was nothing they could do as the airlines are well within… Read Full Review

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“never book with on the beach”

Written on: 28/07/2014

I book with on the beach to go to Spain to Hesperia Sabinal when I went to check in the hotel receptionist told me my booking was scraped due to a company called Euro room who had gone in to administration in January 2014 and that the sabinnal had stop trading with On The Beach because of Euro rooms . so I was stuck I had to pay 66 EOROS TO STAY AT THE Sabinal FOR ONE NIGHT. thanks to the wonderful staff of the hotel and ATOL I GOT TO SPEND MY HOLIDAY AT THE wonderful hotel but it took16 hours… Read Full Review

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“cheap holidays but poor after service”

Written on: 27/07/2014 by paulnclare (1 review written)

after paying nearly one thousand pounds for 2 adults and 1 child for a week all inclusive in tunisia the problems started the moment we landed, we was taken by coach to the wrong hotel (even though we told the driver we are not booked in at that hotel) he showed us his paperwork and my name was indeed down for a different hotel and said we had been upgraded, but after 4 hours of spending time at the wrong hotel we was told to make our own way to the original hotel by taxi (we had to pay). we… Read Full Review

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“rubbish , 9th in phone line queue , then back to...”

Written on: 27/07/2014

BOOKED ON LINE , THEN REALISED ID 4GOTTEN TO DO TRANSFERS AND BAGGAGE SO PHONED GOT A QUOTE THEN WENT BACK ON LINE TO BOOK ....BUT IT SHOWED £75.00 MORE......PHONED TO FIND OUT WHAT THATS ALL ABOUT 9TH IN THE QUEUE, BUT DECIDED TO WAIT GOT TO NEXT CALLER AND IT WENT BACK TO 9TH.........WELL ... OFF... GOING TO TRY AND CANCEL THE WHOLE HOLIDAY NOW .. DO NOT BOOK WITH THEM YOU AHVE BEEN WARNED.... … Read Full Review

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“WE BE BACK!!!!”

Written on: 26/07/2014 by MERRYMEL (1 review written)

CAN NOT FAULT THIS COMPANY,BOOKED A FAMILY HOLIDAY AT ONLY £10PP AND PAID EASILY WITH THE EASY PAYMENT SCHEME OF THEIRS WHICH HELPED A LOT!!!!BOOKED ONLINE HAD CONFIRMATION ASAP,AND CONFIRMATION EVERY TIME WE PAID A BIT OFF THE HOLIDAY,WE HAVE USED THIS COMPANY TWICE NOW,IM CURRENTLY LOOKING TO REBOOK AGAIN,THE RESORT AND HOTEL WAS EXACTLY AS STATED,BY FAR THE BEST HOLIDAY DEAL,BE BOOKING AGAIN ASAP WITH ON THE BEACH… Read Full Review

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“No issues whatsover”

Written on: 23/07/2014

Just back from a 4 day break in Majorca with on the beach. I was sceptical after reading these reviews but I got exactly what I had paid for. No issues with the hotel and the transfer company were excellent - although the transfer did take longer than advertised. They even arrived early and waited for everyone to arrive on the return journey. No hitches at all. Very happy and would use again… Read Full Review

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“Rubbish customer service”

Written on: 21/07/2014 by Sparkle123 (1 review written)

I booked some flights through On The Beach, I had used them before and they had been ok. Once I booked the flights I realised I hadn't been given the option to purchase meals so I phoned up to ask. After waiting forever in a queuing system the girl said she could add them for a £25 admin fee (which was rubbish as you only need to log into the flight company's website to do it with no charge. I queried this and she gave me another number to call which didn't exist. I then had to join the… Read Full Review

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“No Major Problems”

Written on: 21/07/2014 by vfmsystems (1 review written)

Booked with on the beach to go to Bellvue Lagomonte,Alcudia on 9/7/2014. Slight cockup with flights but that was ryan airs fault managing to book my sister in law and father in law as children, but they sorted it out within 5 minutes of calling them. Having read the reviews after booking I was very sceptical about our holiday reading how so many people have got to there hotels only to be told they have not paid etc... so I emailed the hotel whom told me they had our booking and to relax and… Read Full Review

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“On The Beach - Cheats”

Written on: 19/07/2014 by Hopper1994 (1 review written)

I would recommend caution using On The Beach. We had a holiday booked with them which we had saved for and were very much looking foward to. It was all paid for and the vouchers downloaded ready to travel. The night before we were due to travel we noticed we'd received an email with a new voucher for a different hotel on the other side of the Island. It was late at night and we were travelling early the following morning. We set off to the airport and tried to contact them en-route. After… Read Full Review

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“DO NOT USE THEM!”

Written on: 19/07/2014 by NicFarrer (1 review written)

I booked with On The Beach in September 2013 for a family holiday for 5 in August 2014. I received an email from them a week ago, 3 weeks before we are due to travel to advise that our hotel was now overbooked. The alternative hotel they offered was not suitable with some very poor reviews and unappealing photos on Trip Advisor. I called On The Beach to see what else they could offer which turned out to be nothing. We were offered a refund of the hotel costs but had to keep the flights. We then… Read Full Review

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“POOR POOR RIP OF AGENTS”

Written on: 18/07/2014 by Kendrickk1984 (1 review written)

Very Very poor service, do not book with on the beach. I booked with them and I had to changed my flight due to family problems and at no point was I told that I would lose any of my money. The staff give the wrong information and then they blame you if you missed a message saying sorry you were given the wrong information twice. When you finally get through on a phone call you could be waiting up to 20 minutes before someone will answer. It is really upsetting as I have lost nearly six hundred… Read Full Review

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“Never ever book with onthebeach”

Written on: 17/07/2014 by Vickidimino (1 review written)

Please people never ever book with onthebeach, having booked a holiday with my children and friend, it only came to our attention recently that our holiday dates were 3 days apart, we immediately called onthebeach to explain the problem and they said they would talk to the amendments team and would get back to us in a few days. They emailed and confirmed they would be able to change my friends dates to match my own for an extra £408. We called them to confirm within the hour ( calling these… Read Full Review

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Mamoores's Response to Vickidimino's Review

Written on: 18/07/2014

I agree with the comments above a total rip off company with Very Very poor service, do not book with on the beach. I booked with them and I had to changed my flight due to family problems and at no point was I told that I would lose any of my money. The staff give the wrong information and then they blame you if you missed a message saying sorry you were given the wrong information twice. When you finally get through on a phone call you could be waiting up to 20 minutes before someone will answer. It is really upsetting as I have lost nearly six hundred pounds and I was told that it was my problem. ABSOLUTELY POOR SERVICE PLEASE SAVE YOUR MONEY AND GO ELSEWHERE. They have ruined what would have been a wonderful holiday. I am still waiting for a Manager to call me back 48hrs later

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“Disorganised and unreliable”

Written on: 15/07/2014 by Webb283 (1 review written)

Strongly advise not to book through this company. You book a hotel and at the last minute they change it to a substandard hotel. You get no refunds on your flights and no refunds on the difference between the hotel you booked and the sub standard one they allocate you. Very dissorganised and do not take calls never reply to emails will never book through them again and strongly advise anyone contemplating booking through on the beach to reconsider… Read Full Review

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“I booked a hotel with on the Beach a few month ago and...”

Written on: 10/07/2014 by Reinaldo (1 review written)

I booked a hotel with on the Beach a few month ago and paid the deposit, got a reply that the booked was cancel. I booked through Expedia to another hotel. I just go and email from on the Beach that they collected the money from my card. Tried to call them, nobody answers. When I canceled the booking on line 10 days before my travel, an automatic reply tell you that I will be charged a £150.00 with a refund of £31.00. I hope some rogue trade program find and show the in national television… Read Full Review

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“Dream Killers”

Written on: 10/07/2014 by Tracem293 (1 review written)

First of all first quote was £6578 ended up costing £8100, then cancelled our accommodation of 9 rooms then left us 5 days with no alternative then had to book accommodation through an alternative company on arrival they then messed up transfers and left 4 people at the airport then just to rub salt in they made same mistake on return transfer and this is the response I got from them 09:34 am 03 Jul When we arrived at the airport in Malaga there was only 18 people booked on my transfer… Read Full Review

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“Disgusting service!!!”

Written on: 09/07/2014 by ladybird1202 (1 review written)

I booked a holiday and within 10 minutes realised I had booked only 9 nights and not the 10 I wanted so I contacted them straight away to amend this. After 3 weeks of constant messaging and phoning they have added an extra night costing £33 to my accomodation but didnt change my flights! Why would I want my flights a day before my accomodation? After the same problems contacting them they now say that sorry?? they didnt notice about the flights and to change them will cost another £237!!! It… Read Full Review

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