On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Amendment which has taken forever!”

Written on: 08/06/2015 by stefaniie (1 review written)

I am absolutely appalled by the service given by this company. I have requested to add a extra person to my holiday and it has taken over a month to get a quote and I still haven't recieved the quote! I have spoke to various customer service agents on the phone after waiting 45mins +++ to get through to be told my quote will come the next day but still nothing, so complete lies!! I have wrote an email of complaint and haven't got a response. It is terrible, my friend would like to know if she… Read Full Review

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“TOTALLY INEPT!”

Written on: 06/06/2015 by thehunter (0 reviews written)

I Have Travelled Abroad Many times in my life and must say that On The Beach have provided the WORST Customer Service i have ever experienced. We booked a holiday totalling over £800 but was cancelled as a Ryanair flight had been cancelled.After numerous phone calls,which cost a fortune,i was informed that our Holiday had been cancelled and we would not be getting our money back. The staff would say that they would get back to us and look into it ..... but we did not receive one returned… Read Full Review

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“TOTALLY INEPT!!”

Written on: 06/06/2015 by BaileeNolan (1 review written)

i am 54 years old and have never had such a poor service in my life before. we booked a holiday via on the beach but was cancelled due to a flight cancellation. i rang on the beach on several occasions , informed them of alternative flights and that even the hotel had still kept our booking open.promisesof we will get back to you never materialised. we did not go on holiday and we were informed that we would not get our money back !!? the holiday cost was over £800. fortunately we booked… Read Full Review

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“extra £800 . No way.”

Written on: 04/06/2015 by darekorest (1 review written)

I bought a holiday for 4 people, I got e-mail to contact the office, call cost over 9 pounds, they said there has been a mistake and I have to pay extra 800 pounds. No way. So the next day I go to the site on the beach and buys the same holiday for the price of 200 pounds more expensive, and again I got email that I contact the office because the system error . I intend to inform the Citizen Advice Bureau, Trading Standards, obudsman… Read Full Review

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“extra £800 , no way”

Written on: 04/06/2015 by darekorest (1 review written)

I bought a holiday for 4 people, I got e-mail to contact the office, call cost over 9 pounds, They said there has been a mistake and I have to pay extra 800 pounds. No way . So the next day I go to the site on the beach and buys the same holiday for the price of 200 pounds more expensive than before, and again I got email that I have to contact the office , because they have the system error. I intend to inform the Citizen Advice Bureau, Trading Standards, obudsman… Read Full Review

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“DO NOT USE THIS SITE”

Written on: 04/06/2015 by CiaraNewman (1 review written)

Having entered the dates I wanted etc I chose my hotel and everything and got through the booking process. Just as I clicked confirm, I realised that the website had taken it upon itself to choose dates an entire week before I had stated and had now confirmed these dates. Seeing that they had a "48 hour" confirmation process I immediately tried to cancel my booking and move it to the dates I actually wanted. The customer service is an actual joke, I waited for several hours on their online… Read Full Review

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“NO CUSTOMER SERVICE”

Written on: 04/06/2015 by CindyEdwards (1 review written)

Tried cancelling a person off original booking via their website a total of 6 times but still the same passenger is showing on the booking. I have tried contacting them over the phone twice but after being on hold for 45 minutes each time I gave up. I have also tried leaving messages but still no response. I have used this company before and have not had any problems with them in fact was quite pleased with their service but then again I didn't need to make any alterations to my… Read Full Review

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“no response on phone, email & live chat”

Written on: 03/06/2015

I have recently booked a holiday & I want to discuss it. I have sent 2 emails, tried to call several times no answer or held for over 30 mins & gave up. Live chat.. what a joke that is.... I am seriously thinking I have made a very bad mistake using this Company!!!… Read Full Review

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Mjnlf's Comment

Written on: 05/06/2015

Me too! I was on hold for over 30 minutes until my phone ended up losing power! Tried the 'live chat our operators are waiting to take your call! Two hours later I switched my computer off. Still no response either by email or the live message I sent the next day. Seriously starting to worry if I have a holiday to go to on 17 June! How can I check?

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“No Customer Service”

Written on: 02/06/2015 by cher38 (1 review written)

Myself and 2 other paties have booked a holiday with On the Beach and we have had several urgent text messages from Monarch asking for us to contact our third party !!!!! What a joke, contact On the Beach is impossible. Either by live chat (No response) On the phone, (holding on for 40 minutes,no answer) several emails through website (No reply). We have tried to contact Monarch to ask what this message/change is and they will not deal with us and say to contact your third party !!!!!. This… Read Full Review

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“Poor ”

Written on: 02/06/2015 by CallumO93 (1 review written)

I booked a holiday thinking we was going to magaluf but somehow ended up booking it 40 miles away on the other side of the island? I've tried ringing several times and there is no answer I've sent a hotel request change they send me 3 emails saying they have a back log and they will deal with it ASAP? I go in 6 weeks I've just paid 600 pound off 2 days ago but they still can't get in contact to tell me where I'm going to be staying? Poor service… Read Full Review

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“Cancelled our holiday!!!”

Written on: 02/06/2015 by Aryana446 (1 review written)

Few days ago booked a girly holiday to turkey. Us girls getting all excited to then receive an email at 9.30om at night saying the flights had gone up. Shock horror this happened to be previous year. Ok by £20 each not to bad but I can't get hold of the other passengers to agree this is ok. Brian on the phone told me no problem I'll call tomorrow morning and see where we are and carry the convo on. So after no call into their first hour of being open I ring through to say yeah that's all fine… Read Full Review

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By Onthebeachholidays

Written on: 02/06/2015

Hi, it's disappointing to read that we were unable to confirm your booking for you at the price stated online, unfortunately, things like this can happen in the travel industry from time to time and are completely out of our control. When you place an order on our website and it states it can take up to 48 hours to confirm. This only happens on less than 5% of bookings and is the way all online travel agents work, however, I'm sorry this happened to you on this occasion. I'm really sorry you didn't receive a callback, if you would like for me to look into this for you, please let me know the lead passenger's name. Unfortunately, I can't take your reference number for security reasons. I'm sorry for any inconvenience this has caused you - Emily, On the Beach

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“holiday in Majorca.”

Written on: 01/06/2015

Just returned from a 4 day holiday in Majorca. Booking process was simple and quick to complete - Very straight forward. Ryanair flight was on time and comfortable. Transfer was good - after 1st coach wouldn't start another coach was found. Return transfer was excellent. On arrival at the hotel Villaconcha we were greeted very politely. Our appartment had a bedroom and bathroom upstairs with kitchen and lounge downstairs. Pools to suit all ages. Lots of sunbeds,never difficult to find. Hotel… Read Full Review

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By Onthebeachholidays

Written on: 02/06/2015

You're very welcome! Thank you so much for your feedback, I'm really glad you had a good time and we look forward to you booking with us again - Emily, On the Beach

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“Total Let down”

Written on: 01/06/2015 by 67Hudson (1 review written)

Booked our family holiday then got called the next day to tell me our flights for the 6 of us had gone up by £250 and do I still want to go ahead. I said, we'll change flights to the other flight available because that was same price and same airport going out and different one coming in. They said that had gone up by £25 each on TOP of the £250. It appears They hedge their bets with the flight companies on how many people book their 9 allocated seats. If you are a bigger party and the… Read Full Review

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By Onthebeachholidays

Written on: 02/06/2015

Hi, it's disappointing to read that we were unable to confirm your booking for you, unfortunately, things like this can happen in the travel industry from time to time and are completely out of our control. When you place an order on our website and it states it can take up to 48 hours to confirm. This only happens on less than 5% of bookings and is the way all online travel agents work, however, I'm sorry this happened to you on this occasion. If you would like real-time availability, you can speak to our sales team and they get everything confirmed for you over the phone. I'm sorry for any inconvenience this has caused you - Emily, On the Beach

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Amandathompson's Comment

Written on: 22/06/2015

Hi I'm thinking of booking via yourselves to Majorca too, how can I get reassurance that I will get the hotels and flights that I want on the date I want at the price on the booking after reading all these negative reviews
thanks

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By Onthebeachholidays

Written on: 02/07/2015

Hi, when you place an order on our website, our system checks availability and then confirms it for you. Over 95% of our orders are confirmed straight away, however, if there is an issue with price or availability (airline's prices fluctuate several times a day), we won't take payment, we will call you and we will offer you an alternative. If you would like to confirm your booking straight away, the best way would be to speak to our sales team over the phone as there is no waiting around for your confirmation. Hope this helps - Emily

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“Appauling customer service”

Written on: 31/05/2015 by yvBond23 (1 review written)

I booked flights to Alicante with two friends without booking hold luggage because we were confident after reading that onthebeach allows you to add extras later on if needed. We decided after a week or so that we wanted one hold luggage and proceeded to follow the instructions on how to pre-book this extra. However, after attempting several times the site transferred to a 'page does not exist' page in which we were left unsure whether monies were taken out of our account or not. With… Read Full Review

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By Onthebeachholidays

Written on: 01/06/2015

Hi, I'm very sorry you're having trouble adding baggage onto your booking. I can't take your reference number over a public forum, however, if you send me the lead passenger's full name I can check whether we received your request and get someone to contact you. Thanks

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“Don't do it”

Written on: 30/05/2015 by Power1960 (1 review written)

Avoid On the beach at all costs. Their terms and conditions are shocking, they do not reply to your questions (via their manage your bookings option online) and have ripped us off because we made the mistake of paying for our holiday in full (but now need to cancel). Ryan Air are equally shocking. It gets one star because it will not let me go any lower… Read Full Review

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“Non-existent customer service”

Written on: 29/05/2015 by Quinny67 (1 review written)

First and last time I will use this company to book a holiday. A week after booking I asked to add a passenger to the holiday and 4 weeks later I am still waiting for a response. I managed to get through to an operator a week after I asked for the amendment after being on hold for 50 minutes, though the automated service told me there was a 20 minute wait. I was told that due to the strike at French airports there was a backlog of customer amendments dating back to 12th April. Operator… Read Full Review

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By Onthebeachholidays

Written on: 01/06/2015

Hi, I'm really sorry for the wait times on your amendment, we are extremely busy at the moment and are getting through requests as quickly as possible. I'm glad you managed to get your passenger added on to your booking and once again, I'm really sorry for the inconvenience this has caused you

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“Worst Company Ever”

Written on: 29/05/2015 by McClure321 (1 review written)

Tried to book a family holiday for 10 people. Unfortunately the website only allows to book for 9 people so I called them up. They took all the details including payment details. I called them several times over the day as I has no received flight confirmation and was told the booking was being dealt with. I made one last call towards the evening only to be told the person I was dealing with had finished there shift however my booking would have been made. The following day, I received a call… Read Full Review

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By Onthebeachholidays

Written on: 01/06/2015

Hi, I'm sorry to hear you had problems making a group booking with us. The reason you cannot book more than 9 people on our website, is because airlines increase their seat prices every 9 seats they sell, therefore chances are that booking 9 seats will result in a price increase from our website. This is unfortunately out of our control. I'm really sorry that your booking wasn't confirmed and I'd like to look into this for you. I can't take your reference number over a public forum for security reasons, however, if you send me the lead passenger's name then I can take a look. Thanks

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“Believe in these reviews about ON THE BEACH HOLIDAY!!”

Written on: 29/05/2015 by ucHunter221 (1 review written)

I have booked with Onthebeach last year and was satisfied with the service. I could access my bookings and communicate with advisors quite reasonably. However this time I can't access anything not logging in, love chat, phone calls or managing bookings. They must of purposely taken these links of access so you cannot communicate with them. But when come to booking and paying for the holiday they picked up in minutes. I just do not understand how this is. Basically at this moment I have been… Read Full Review

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“Please do not use this company for your own sanity!!!!! ”

Written on: 28/05/2015 by Destiney9 (1 review written)

Used this service to book a holiday for my partner, my 7 month old daughter an I as you could pay it off bit by bit which suited us perfectly and thought booking through a company like this would mean everything done properly and someone to turn too with an queries as I figured I many have a couple regarding the baby. HOW WRONG WAS I!!!!! Paid over £1,000 for the holiday to find out only one suitcase has been added to the flight? 1 suitcase for 2 people and a baby????? After my partner… Read Full Review

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By Onthebeachholidays

Written on: 01/06/2015

Hi, I'm really disappointed to read your comments. Did you book over the phone? If you did then we will have all calls recorded and we can check whether you asked for 2 suitcases and look at reducing the cost because of this. If you booked online, then I'm afraid our system books whatever comes through to us from the website. In regards to questions about baby milk on the flight etc, policies differ for each airline so to be sure, it is better to check with the airline directly as the procedures are not in our control. All the information you need will be available on the airline's websites. I can't take your reference number over a public forum for security reasons, however, if you have the lead passengers name, I can try searching for your booking and try to help

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“Disgusting "Service"”

Written on: 27/05/2015 by Forsyth404 (1 review written)

Booked my hotel and flights with OTB and got an email a week later telling me the hotel is fully booked. They offered me "Hotel Hell" for the same price, a whole star lower and a shopping trolley in the pool. (NO EXAGGERATION!!) I cancelled my hotel costs but they wouldn't refund my flights which they had booked without adding baggage which was specifically asked for!! I have tried calling on several occasions and got no response from them at all, on hold for 30 mins on two occasions (At… Read Full Review

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By Onthebeachholidays

Written on: 28/05/2015

Hi, I'm really sorry you were affected by a hotel change, this can happen from time to time and is completely out of our control. If a hotel supplier cannot fulfill a booking, they have to offer an alternative and you can either accept this, look for something else, or cancel your hotel element. As flights are non-refundable with the airline, we are unable to refund you this cost. I'm glad you managed to book a hotel elsewhere and I'm sorry you were disappointed with your experience - On the Beach

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