On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Zero customer care”

Written on: 29/05/2014 by whistleblower999 (1 review written)

This company hides prices and then when you have to order 'extras' you have to pay an additional, large, management fee. Their systems are poor and in my case did not reflect what I had actually paid for and they then compounded the issue by taking five days to reply to me. At this point I registered a complaint, oddly enough, they could not be bothered to respond to this. STAY WELL AWAY from this company… Read Full Review

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“Refund / change of name”

Written on: 25/05/2014 by MaiaBarrett203 (1 review written)

I have used On The Beach on a number off occasions without any problems. However, this year My wife and I cannot travel to Turkey in June due to back problems. I thought that we might give the flights to our daughter and fiancé so I rang On The Beach to change the names on the tickets and I was told it would cost £300 just to change the names on them. I told the young man that I would come into their reception area in Cheadle but was told they don't receive customers. I then tried to cancel… Read Full Review

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“trying to confirm our holiday”

Written on: 21/05/2014 by MadelineCooley (1 review written)

Have booked a holiday with 5 other mates.Paid up in full 2 weeksin advance. I am trying to get my flight voucher details to book in with Easyjet. Haven't had them, nor the hotel voucher. Have tried to phone them 3 times without success. Sent in 3 messages asking for a ring back. Guess what, no reply. They just dont seem bothered. Had your money, now sweat on getting your flight vouchers on time. What a way for a company to treat its customers. Will never ever book with this company again… Read Full Review

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“terrible customer relations out to take take and not help ”

Written on: 21/05/2014 by bpMcCann443 (1 review written)

1st time i booked with otb never again and we havnt even got there yet a manager has still not foned back ive requested this 4 times they priced match well so they said and charged me more they charge 4.50 per transaction which wasnt told to me till after the deposit was taken so i ended up paying around 40 pound in fees when you fone up after half an hour you get cut off yet if ur making a new booking you will get threw straight away.i wasn,t told about luggage the price not including… Read Full Review

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“on the beach.co.uk”

Written on: 20/05/2014 by banjybob (1 review written)

Malta 07/05/14 We have used this company three times in the past 12 months and we have had brilliant holidays each time yes its a no frills airline but you can book your flight requirements at a nominal charge. All in all an excellent service and will use this company again and again. The hotel was brilliant too and we saved fortunes which we spent on extras whilst in resort. Well done On The Beach!!!!… Read Full Review

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“Waste of time. ”

Written on: 19/05/2014 by Walsh38 (1 review written)

Tried to book twice and twice they demanded more money than originally quoted. I don't actually think they have any holidays on offer at the agreed price, it is my belief that they prey on people with kids etc so that you cave in and part with another £400 or similar. It's never their fault either it's usually the flight operators or the hotel never them, useless. I won't let them disappoint my kids a third time, it's their loss as we are off to tenerife this year and Florida next so they've… Read Full Review

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“I would score less if possible ”

Written on: 11/05/2014 by 317Leslie (1 review written)

I booked with on the beach the next day received a email asking me to contact them, they said the hotel we booked was not available and had not idea why, i asked why they were advertising it as availble and asgain she didnt know why.. i let out little laugh as it was quite comical as to why they didnt know anything about the hotels/holidays there were advertising , she hasnt even bothered to come up with another suitable hotel, the on the beach representaive then starting demanding how dare i… Read Full Review

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“Do not tell customers about building work, stranded”

Written on: 04/04/2014 by susancharles (1 review written)

We stayed at Castillo san Jorge in February,we had a basic room with a balcony that never had the sun all day. Opposite our room was a huge shute with building work going on every day the dust and noise was horrendous.The transfers were a shambles we were at the airport waiting to get to the hotel for at least 2and half hours, and when it came for our return home we were stranded the company was called Viajes Martell we waited in reception for 1and half hours to be picked up and eventually… Read Full Review

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“Booked a hotel with On The Beach yesterday and had an...”

Written on: 06/03/2014 by arietta (1 review written)

Booked a hotel with On The Beach yesterday and had an email and phone call a few hours later asking to contact them regarding the booking. On phoning them back we were told that they'd contacted their suppliers and the hotel had gone up by £43. We cancelled the hotel, but checked the site the following day and the hotel was STILL the same price as what we booked it for the day before! Curiosity got the better of me, and after googling On The Beach, I found out that this is a common practise… Read Full Review

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“Disorganised 'package' holiday - Terrible”

Written on: 27/02/2014 by Cattus (1 review written)

Booked a trip to Spain through onthebeach. Was a nightmare from start to finish. Turned up at Malaga airport- absolutely nothing on our paperwork to say where we were to be picked up for our transfers. Asked at the desk which displayed an 'onthebeach' logo and we're told to wait outside where the buses leave. Waited for half an hour before trying to ring the transfer company - costly! They couldn't give us any further information other than the driver was looking for us- where?? Finally caught… Read Full Review

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“big mistake booking on the beach!”

Written on: 24/02/2014

was un happy from the begging on the website it says u have 24 hours to cancel in fact this is a lie as booked an paid 1300 pounds after two hours of booking l ring the beach holidays too say word like to cancel but it will loss over £650 pounds of my money if cancel! after booking i had also had two calls saying flights gone up a extra £80 on top which i paid. on the holiday l arrived at the airport hoping to see rep with a sign for are transfers to hotel but their was not a rep or at the… Read Full Review

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“Bogus additional fees added before departure.”

Written on: 22/02/2014

If your familiar with bait and switch scams, you'll understand not to pay just a deposit with this lot and to just book direct with the airline and hotel. They know you don't want to loose your deposit so they can add additional charges, charge you admin fees and know of your not happy they can keep your deposit. II have used onthebeach.co.ui a few times and on each occasion have had admin fees added before departure for what they claim are hotels changing their rates. They say they can do this… Read Full Review

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“Change total price every time”

Written on: 22/01/2014 by Socrates12 (1 review written)

Tried to book 2 holidays over space of 1 day same place flight times etc 1 st time flights dramatically changed in cost 2nd time it was the accommodation. Joke of a company… Read Full Review

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“Don't choose On-The-Beach!!”

Written on: 19/01/2014 by daviduk2014 (1 review written)

I chose a holiday to Cuba with On-The-Beach. There was confusion on the visa requirements and we almost had to pay an additional £60. The taxi's that they were supposed to arrange never turned up going to and from the resort. Rather than wait months to get a refund on the taxi fares we had to take them to court. They are the worst holiday company that we have ever dealt with… Read Full Review

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“stay clear of this company”

Written on: 13/01/2014 by Jefferyharbach (1 review written)

this company gave my wife and l the worst holiday that we have ever had , the holiday was in Egypt at a hotel that was later featured on (tv) The Jonathan Maitland Show as being a heath risk , when we arrived the hotel manager at first wouldn't let us stay at the hotel as On The Beach either hadn't paid their bill or hadn't booked us in , we sat in reception for 1.1/2 hours phoning their uk office for help before we were aloud in. The hotel was dirty , outside there were open sewers as the… Read Full Review

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Stephik18's Response to Jefferyharbach's Review

Written on: 14/05/2014

Hi,

I am going to Egypt and have booked through On The Beach, please can you advise what area in Egypt you stayed in and details of the hotel.

Many thanks

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“Be warned as to their practises!!!”

Written on: 11/01/2014 by andy197010 (1 review written)

I booked a holiday to Majorca via their website at an indicative cost only to receive a call the next day saying that the flights had gone up by £200 in price. Given the flights were with Ryanair, as I was speaking to the agent at onthebeach, I was checking the price of the flights and no surprise that they were the same price on the Ryanair website as they had been on the original order with onthebeach. I've now booked through Travel Republic - same flights, same hotel and the deal is less… Read Full Review

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“worst company”

Written on: 07/12/2013

nightmare from the start,advertise in big letters 25 pound per person deposit then pay the remainder 8 days before you go,i urge everyone to ignore this as about ten days after booking another deposit will be taken from your bank which we were not told about.After complaining they did refund the money.We then had tried to move our dates for the holiday as my husband had work come up,trying to do this was hard work we tried to talk to someone to do it as the manage my booking was like trying to… Read Full Review

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“Changing your booking”

Written on: 06/12/2013 by OTBunhappy (1 review written)

On The Beach are the worst holiday company that I have had the unfortunate experience of dealing with whilst arranging a holiday. Firstly, when booking your holiday please make sure they have booked you in for the correct number of hotel day/nights versus the flight dates, otherwise you will be required to pay for an additional nights accomodation at the hotel. They seem to have little understanding of the checking out time versus the flight time, this had to be corrected with them. Secondly… Read Full Review

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“Rip Off”

Written on: 13/11/2013

I booked a hotel in Albir (Spain) on 12/11/13 and I got a phone call the day after saying that I need to pay an extra £39pp for the holiday!! I had budgeted for the holiday and had everything worked out and then get this phone call! They should tell you the exact price upon confirmation of the holiday - especially as I was paying upfront!!… Read Full Review

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“Hotel booking cancelled without notification!”

Written on: 29/10/2013 by Kal223 (1 review written)

ABTA reference 0029366 AS per your response received 22/11/2012 The response received from your company is an utter joke. Ad you can see above I have registered a complaint with ABTA. They have advised me to give you one more chance to address the issues I have raised below. In case you are having any difficulty with it. Please read and familiarise your self with the sad state of customer service and inappropriate use of my credit card for authorisation of the bookings. I will give… Read Full Review

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