On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Worst Company Ever!!”

Written on: 03/07/2014 by Cjordan21 (1 review written)

Avoid at all costs! Customer Service is non existent! Waiting for 2 weeks for a response regarding my booking online. tried to book an inflight meal for one person which we could not do online as they expect you to book inflight meals for all passengers who are flying! (what happened to choice) Contacted On The Beach via telephone and was told they can’t guarantee an inflight meal for one person and they well let me know on email, this was 4 days before we fly out! Absolutely disgusted… Read Full Review

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“Extremely unhelpful and unresponsive!”

Written on: 03/07/2014 by Fanningyq87 (1 review written)

I booked a holiday for my family plus my parents last year and informed on the beach that an infant would need to be added to the flight once the child was born they told me this would not be a problem and that we would have to pay the airlines fixed price for an infant when they are born and we have a name, which was not a problem. so after booking the holiday with on the beach and already having the infant included in the hotel booking etc, i used the websites manage my booking and asked to… Read Full Review

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“DO NOT BOOK WITH ON THE BEACH”

Written on: 03/07/2014 by bethanypearson93 (1 review written)

NOBODY BOOK A HOLIDAY WITH ON THE BEACH. worst service i have received and they take your money without your concent. you also have to pay almost £300 to cancel your booking and lose everything you have already paid. also have to wait 48 hours to hear back from a manager. the slowest and most unreliable company i have every dealt with… Read Full Review

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“Worst travel company!!”

Written on: 03/07/2014

IF YOU WANT TO BOOK A STRESS FREE HOLIDAY DO NOT!!!! BOOK WITH IN THE BEACH! MY FRIENDS AND I HAVE A SERIES OF PROBLEMS WITH THIS COMPANY SINCE BOOKING OUR HOLIDAY IN MARCH! TWO WEEKS BEFORE WE ARE DUE TO GO ON HOLIDAY WE ARE STILL BATTLING WITH ON THE BEACH TO DO THEIR JOB PROPERLY! IT ALL STARTED WHEN A MEMBER OF STAFF WHO TOOK MY BOOKING ONLY BOOK US TWO ROOMS AS APOSED TO THE FOUR WE REQUIRED! IT TOOK WEEKS AND WEEKS TO CORRECT THIS PROBLEM! HOWEVER NOW THEY CANNOT SIMPLY ADD ON THREE MORE… Read Full Review

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“Avoid”

Written on: 29/06/2014 by 193Cowan (1 review written)

Probably called on the beach as you will actually be sleeping on the beach because the room you paid for doesn't exist. Clearly from all the reviews on this site this is not a reputable company. Unfortunately if you're looking at this site you've probably just had a bad experience with them. I feel for you if you're in this situation. My experience was that I booked a room that the site said was available but actually it turned out not to be available. So I cancelled and then went through a… Read Full Review

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“Worst holiday I've ever been on”

Written on: 27/06/2014 by Emilia104 (1 review written)

I'm writing while still stuck in salou thanks to little or no help received from on the beach. 15 calls made to their helpline without one call being answered finally got through at 4 am only to be told they wouldnt help get us home or find somewhere else to stay during French air strike. Ryan air for all their faults sorted our flight for today and we with the help of trivago found a better hotel for our extended stay. My advise to anyone thinking of booking with them is find your own flight… Read Full Review

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“what a holiday,what a hotel. From transit to reception...”

Written on: 27/06/2014 by sastifaction (1 review written)

what a holiday,what a hotel. From transit to reception we were delighted. We stayed at the Klio Apts Hotel, a family run hotel in the resort of Gouvres, Crete. We lacked nothing In terms of theire service,from reception,accomodation, (large roomy apt)dining,(varied appetiising tasty meals)and above all,theire friendliness.All family and staff are hands on with most of the staff working there several years. The family also run the shop,which.. is very handy with nothing really over priced and… Read Full Review

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“bad bad service”

Written on: 21/06/2014 by AngelClarke439 (1 review written)

I booked a holiday with this company only to find I needed to cancel and rebook ,told by an agent I wouldn't lose any money as I was rebooking,days later im was told I had to pay £460 plus to cancel.BEST ADVICE BOOK ANYWHERE ELSE Iknow I will… Read Full Review

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“Worst customer service ”

Written on: 19/06/2014 by RileyHale344 (1 review written)

Worst customer service with a old system their absolutely useless I would never book with this agent ever AGIAN. Not only do they charge £5 for every payment transaction, they've cost me over £20 by being on hold since 8:30am and finally got through at 10:10am then spoke to a lady who said she can't even help me what the point of costumer service. WORST BOOKING AGENTS EVER!!! I've booked with teletext holiday before and much better as they send you what you need in the post and to call them… Read Full Review

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“Worst holiday ever”

Written on: 18/06/2014 by RobertaPuodziunaite (1 review written)

We booked our family holiday for my partner's dad's birthday through On The Beach back in January. We went to Crete in Greece and booked Carolina Mare Hotel, one couple had to book the same hotel but through a different travel agent. It was about 1 week left before our departure date and that couple that booked through other company got an email saying that the hotel they booked isn't opening until next month because of overrun refurbishment works and they were given an alternative… Read Full Review

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“Excellent holiday in Turkey”

Written on: 17/06/2014

So pleased. First time we have used on the beach. Booked late on Saturday night. Travelled next day. Everything went really smoothly including transfers. Hotel exactly as described. Wont hesitate to use again as very impressed. Staff member who booked our holiday very professional. Turkey an amazing place was our first visit. Wont be our last!… Read Full Review

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“False advertisement ”

Written on: 15/06/2014 by 194McCoy (1 review written)

Booked a holiday that had been showing available for 5 days for our party of 6. Only to be told 15 minutes later it was not available?? Although it is still letting you book the rooms?? Disgusting customer service. What happened to it being customers rights to purchase something at the price stated?? We can however purchase the holiday at £1000 plus, the stated price. Total rip off, with total false advertising. After booking numerous holidays with on the beach for a family of six, which… Read Full Review

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“ADMIN FEES. FIRST HOLIDAY ”

Written on: 12/06/2014 by Adrake19 (1 review written)

wow.. So I wrote Samuel instead of Sam to book me and partner a holiday, so to change it they charge £30 to give you a 'quote' on how much it'll be to make a change. every payment they take an admin fee & when rung to try and explain I'm young and it's my first holiday I'm really worried about this, they say we can do nothing sorry. nice 10p a min call wasted too. NOT SAVED A PENNY GOING ONLINE OVERALL A GOOD IN THE SHOP THOMAS COOK WOULDVE BEEN GREAT! worst holiday site EVER!… Read Full Review

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“Poor,Poor Service”

Written on: 12/06/2014 by Jones96 (1 review written)

We booked our holiday with this company in April for next March hoping we would get the best deal. Some friends of ours booked the same holiday BUT with upgrades on there rooms for a hundred pounds each LESS,same flight and transfers etc. with another company. On the beach are not least bit interested even though it says they do a price match. It took two weeks for a response there customer service is appalling.i would not book with them again. I would give there service a NO STAR review… Read Full Review

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“Not to use again!”

Written on: 12/06/2014 by Lianne89 (1 review written)

I booked a holiday with them to go to Corfu. We booked in January to go in June. Come February, they had taken money out of my boyfriends account without telling us. Apparently you only have so long to pay the remaining flight costs, which we hadn't been told. I chased this up and the only thing they could offer was a refund of th emoney they had taken out but we still would of had to pay it anyway. We are due to go in four days, yet to be told they have fully booked at our original hotel and… Read Full Review

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“Totally unhelpful”

Written on: 11/06/2014 by steve220 (1 review written)

used this company three times prior to last holiday with no issues but as soon as anything goes wrong they are not interested as happened on our last holiday, used them to go visit turkey and on leaving airport we went to their transfer desk to be told Fiesta travel who had been paid to transfer us to the hotel were no longer in business as had been taken over by Atic Tours and had no record of our booking but agreed they would take us to our hotel, the 1 hour 20 minute transfer took over 3… Read Full Review

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“WHAT A CHEEK WISH I READ THE REVIEWS 1ST”

Written on: 07/06/2014

BOOKED A HOLIDAY ON THURSDAY AND PAYED THE FULL AMMOUNT FOR THE HOLIDAY TO EGYPT TWO ADULTS AND A CHILD FRIDAY RECIEVED THREE EMAILS AND A PHONE CALL CONCERNING MY BOOKING SPOKE TO CUSTOMER SERVICES TO BE TOLD THAT MY RETURN FLIGHT FOR THIS HOLIDAY IS FULLY BOOKED AND THEY HAVE FOUND ME ANOTHER FLIGHT LEAVING 5 MINUTES LATER THAN MY ORIGINAL FLIGHT DETAILS SO I SAID THATS NOT A PROBLEM BUT THEY SAID THAT I HAVE TO PAY AN EXTRA £120.00 I TOLD THEM I WASN'T PREPARED TO PAY MORE THAN WHAT THE… Read Full Review

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“Worst company ever”

Written on: 06/06/2014 by 198Howe (1 review written)

Terrible costumer service not helpful at all,I would never book holidays again with this company,They messed up my holiday took me to different hotel not the one I paid.Stay way from this company… Read Full Review

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“Recently booked a hen party to Marbella through on the...”

Written on: 06/06/2014 by Karterk149 (1 review written)

Recently booked a hen party to Marbella through on the beach, on chekcing ht ebooking notice that 2 surnames were mispelled by one letter each, after endless attempts to contact on the beach  was advised that in order to correct this, bearing in mind the holiday is another 2 months away, wehavent yet checked in or printed boarding passes etc, that we would be charged the 'travel supplier fee' (in our case Ryanair), plus a £30.00 on the beach admin fee. In checking the ryanair webiste there… Read Full Review

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Adrake19's Comment

Written on: 12/06/2014

You've really calmed me! Booked for me and my partner to go and put his name as Samuel not Sam as on his passport. on the beach hasn't helped & quoted £30 just to quote me on a change price! disgusting isn't it!! hopefully can ring Ryan air tomorrow and get the same 3 letter change free. Thanks for review really put me at ease for tonight haha!

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Meg01's Comment

Written on: 17/06/2014

This is why i put a comment on, there must be hundreds of people like us that make simple typo errors and are being stung! Ryanair were really helpful! Good Luck!

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“Poor Customer Service”

Written on: 30/05/2014 by neilhs (1 review written)

Last year myself and my partner booked our first holiday together through on the beach. The holiday was fantastic and we had a great time. Upon deciding to book another holiday this year, we found the package we wanted and decided to book again. I phoned the number it gives on the website, where I was immediately told I was in a que and would be answered shortly. after 20 minutes of waiting I was told my call would be the next to be answered. 30 minutes later I was told I was first in the que… Read Full Review

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