On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Needs to shut down”

Written on: 18/08/2015 by 249Willoughby (1 review written)

So, I booked a holiday to Turkey. Got a call 24 hours later saying even though we said the flights were available, the return flight isn't- so either pay 500 pounds more or your holiday is cancelled. So, now holiday is cancelled. Complete tricksters. Should be sued and shut down. DO NOT GO THERE!… Read Full Review

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“VERY POOR ”

Written on: 18/08/2015 by KarleyKearns254 (1 review written)

booking my holiday with on the beach was the worst decision ever, firstly they said it is cheap but it is not, secondly when you tried calling their customer service they never pick up, when you email they take a week to reply. their online chat is always offline, the customer service agents where very rude on the phone. Holiday should be fun but my experience with on the beach was a very horrible one and they didnt even seem to care. never will i or anyone i know book with them again… Read Full Review

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“False Advertising”

Written on: 17/08/2015 by ckGill76 (1 review written)

So found my late booking on the website which included flight numbers etc.I made my payment and then started the waiting game for confirmation,oK This only took 24hrs or so.Got a phone call saying that the return flight not available,but we could possibly fly into another airport in the uk on return bearing in mind i had booked my car in for parking at a particular airport,are they for real! Holiday now cancelled! I can't believe that these sites are allowed to advertise package deals and not… Read Full Review

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“BE WAENED TO BOOK ”

Written on: 16/08/2015 by debbie46 (1 review written)

i will never book a holiday with this company again , try to cancel holiday 40 days before but the website wouldnt let me so i phoned the customer services was on hold for 30 mins but speaking to someone then i was told it had to be done online , so i tried again still wouldnt let me another 3 calls later after being on hold for over an hour finally managed it… Read Full Review

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“Found same room /dates / hotel £91 per week cheaper!”

Written on: 16/08/2015

Booked up with On The Beach - only to find my exact same hotel, dates, and boarding rate for £91 cheaper per week with Alpha Rooms! I emailed On The Beach and was told that as I didn't get in touch within 24 hours there is nothing they will do On the Beach are NOT the best rates - try Alpha Rooms first! … Read Full Review

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“CHECK YOUR BOOKING WITH HOTEL YOU MIGHT NOT BE STAYING...”

Written on: 15/08/2015 by 361Nolan (1 review written)

DOUBLE CHECK YOUR BOOKINGS..RING THE HOTEL YOU THINK YOU HAVE BOOKED TO CHECK THEY HAVE THE BOOKING.VERY IMPORTANT BECAUSE YOU MIGHT NOT BE GETTING IT. We found out the hotel we were going to was closed during our stay (by some luck) .. we contacted OnTheBeach and told them...they said it was open.. We even contacted the hotel and received an email from the hotel stating they were closed and had no record of the booking.. ONTHEBEACH still said they have confirmation in writing it was open… Read Full Review

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“Disappointed !! NOT RECOMMENDED”

Written on: 15/08/2015 by Meyer116 (1 review written)

Found a great price for a flight. onthebeach.co.uk took my credit card details and emailed me the confirmation. Within 4 hours they phoned to advise the flights were no longer available. Meanwhile flights had gone up by £200!!!!! Appauling poor service… Read Full Review

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“zero compassion”

Written on: 13/08/2015 by daves1372 (1 review written)

My brother passed away suddenly last weekand to try and put a smile on his sons face we booked for him and our daughter to join us on our holiday, booked 2 tickets same hotel, flightl in and outbound so far perfect as can be, thisis where problems occured. on the beach sent e mail 48 hrs later informing me that no inbound flight seats are now available on our flight so we need to amend their return flights, I explained our situation and was basically told theydont care, so a long story short… Read Full Review

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“very disappointing”

Written on: 10/08/2015 by wraters (1 review written)

We booked a family holiday for 10 people in February costing nearly £10000. The booking was made in two bookings. My 19 year old daughter was to fly the day before us with her boyfriend. When she arrived she took the pre-booked private transfer and asked for our 4* all inclusive hotel, to be told that the hotel hadn't been open for over a year. The hotel we had booked wast even open when i had made the booking. I had also called On The Beach numerous times leading up our holiday to ask if we… Read Full Review

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“Recent support re Tunisia attacks”

Written on: 04/08/2015 by Rogers424 (1 review written)

Following the recent attacks in Tunisia I was obviously concerned as I was due to travel to Sousse in July. Whilst I understand that the company priority was to give assistance to those already in the resort I have to say their communication was extremely poor. If you try to call you are left waiting in a queue for a long period of time then the call just cuts off. The same applied to the chat line I tried several times and after a long wait was just cut off or on one occasion waited an hour… Read Full Review

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“Awful ”

Written on: 29/07/2015 by KellyLoomis (1 review written)

Booked a last minute holiday an the hotel was nothing like it said it was, miles away from where we wanted, coach didn't come to pick us up, they lost out paperwork? Then was spoken to like dog muck by the customer service girl, disgusting, never book with use again… Read Full Review

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“Hard to believe these people still in business”

Written on: 28/07/2015 by Kerr276 (1 review written)

Booked a last minute deal on wed last week a week to cyprus with flights from luton was told to expect an email within 12 hours and was to check details No email arrived and after 12 hrs my mum gets a call from OTB to inform her problem with flights When i got in mum spoke on my behalf as im deaf and was informed flights to luton not available it had to be gatwick which i agreed to however when they gave the details of these flights which inculded a stop over in Brussels and a home flight… Read Full Review

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Wltall's Comment

Written on: 30/07/2015

Try ABTA first, then a solicitor and/or Watchdog. This company treat its so called customers with utter contempt and the fact that there are so many of these reviews is concrete evidence of that. What you outline above is corporate bullying of the worst kind - get some help and fight back. Try one of the national newspapers and/or Watchdog.

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“omg”

Written on: 27/07/2015 by happydayslastforever (1 review written)

I was so excited to find this holiday after spending best part of the day searching. It was a last minute deal and all was going well on the booking until i was ready to hand over the money!!! Because i was due to travel within 2 days of booking, i was not able to book online and had to dial the number on the screen. I was given 3 options. Option 1- waited 40 minutes for a lady to answer, she told me to redial and choose option 3. Another 20 minutes later, a man answered and said this is… Read Full Review

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Wltall's Response to happydayslastforever's Review

Written on: 30/07/2015

You were very lucky! Normally their policy is 'your money first, non delivery later'!

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“Good Until Something Goes Wrong ”

Written on: 27/07/2015

In June we had major problems on our holiday and submitted a complaint to, On The Beach Travel Company, who arranged the holiday for us. They were very polite with their emails but refused to take any responsibility for the failings of the holiday. Their standard reply is: Sorry we only act as a agent for your bookings. However we will pass your comments on to the relevant companies. Bye Bye. Please remember to come back to us next year. So we can take your money and fob you off again… Read Full Review

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“they are the worstttttt”

Written on: 26/07/2015 by alleyezonioana (1 review written)

I booked the holiday 2 days ago and when i wanted to print the vouchers for the flight , transport and hotel we noticed that the second passenger name is changed miraculously !!!! we double checked 3 times before submitting and was no way the name was incorrect. they did it un propose !!! this is outrageous , now to change the name they are charging us 130 pounds for their mistake ???????? what kind of company is this??? I will write bad reviews on every website possible !!!… Read Full Review

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Nataliegalbraith's Response to alleyezonioana's Review

Written on: 22/09/2015

I come across this site looking for the complaint number and thought I would have a read we are due to fly out next Tuesday and same has happened to us my daughters surname is wrong and same as yourself double triple checked as her name is spelt very different but magically it's changed and now I've to pay name change because apparently I confirmed this the girl on the phone had no people skills nor should she be working in customer service and refused me to speak to a manager so I phoned the airline I fly with not resolved but they where of more help and offering me better advice this is disgusting to treat people in this way something should be done about them

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Alleyezonioana's reply to Nataliegalbraith's Comment

Written on: 23/09/2015

I know . it feels horrible and we didnt even go on the Holliday yet. Im sure 100% we will not use them again !!!!

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“Family Holiday to Rhodes runied”

Written on: 25/07/2015 by Moss154 (1 review written)

We booked this all online with these complete bandits. They were recommended by some friends who went to France for the weekend, no problem there. We wanted Rhodes with x2 kids under 5 year sold for 2 weeks. They took my hefty deposit, then decided to change our flights, I replied saying you cant do this, but they went ahead with it. I tried to cancel the entire booking, but they kept my money to this date, (£3k). I detest them, please, please stay clear of them… Read Full Review

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Dwt69's Comment

Written on: 27/07/2015

Contact Watchdog. We all need to stop this company.

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Johncena18's Comment

Written on: 28/07/2015

im just going to write my review wdnt piddle on them if they were on fire cant believe they are still in business go to watchdog ill come with u

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“KEEP AWAY FROM THIS COMPANY!!”

Written on: 23/07/2015 by Vardy7437 (1 review written)

We booked a holiday which unfortunately we have had to cancel due to personal reasons. I cancelled online and entered a card for the cancellation fee which was £250, however, the status of the holiday never changed. Then the e-mails started threatening to cancel my holiday if I didn't pay the full amount?!! So then I had the dis-pleasure of speaking to customer services, a 40 minute call only to get through to Miss Attitude, who confirmed that the cancellation hadn't come through. I was… Read Full Review

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Dwt69's Response to Vardy7437's Review

Written on: 27/07/2015

You should contact ABTA and Watchdog to try to get some resolution. We had a similar experience and are doing the same. Someone needs to take action to stop this bunch from ruining family holidays.

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“On the Beach Ltd ”

Written on: 22/07/2015 by CristianMcMillan (1 review written)

Do not under any circumstances get this agent to book your hotel or flight. Their customer service is terrible as they do not answer the phone and will not reply to their messaging service for days at a time and when they do still they do not answer your questions. They gave me a receipt for my flight and hotel and then added another £100 onto the total bill without any explanation and none was forth coming. When I cancelled my booking over 5 weeks before departure they took my flight money of… Read Full Review

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“On the beach”

Written on: 20/07/2015 by Nickandtrissie (1 review written)

My family and I have traveled with On the beach a number of times, this will not be repeated. Just spent over 4k in a 5star (5star my arse)hotel to Egypt which inevitably was the worst holiday I/we have ever had, it has being 2 glorious weeks of pain and aggravation, In fact I am sick of the sound of my own voice moaning. To start a 30 min transfer from the the airport to the hotel took well over 3 hours, it is the first time I have had to hand my cases through the side window of a bus. It… Read Full Review

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“ZERO STARS, APPALLING”

Written on: 20/07/2015 by Irist199 (1 review written)

They do not answer the phone but put you on hold at a premium rate, far too much for my small pension. They subject you to recorded loud screaming while you wait... and wait... and wait.I wasted 6 hours of my life trying to contact them. Their online chat helpline does not usually work. When they eventually reply to the chat line the staff are clueless and unhelpful. The owner of this dreadful company should be ashamed of itself… Read Full Review

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