On The Beach Holidays Reviews - www.onthebeach.co.uk

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“Worst company so far for customer service”

Written on: 06/07/2015 by Gripper1 (1 review written)

Have to say the worst company so far for customer service, had a small typo on booking which i spotted after i confirmed booking, within seconds i was trying to get it changed. OTB do not answer phones live chat is a waste of space, when i got on live chat all they wanted was to charge me £10 and said maybe i should contact Ryan Air, what i thought you guys where doing that 8 hours ago, so i did contact Ryan Air via live chat within 3 minutes they corrected the typo no fuss no fee either… Read Full Review

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“BEWARE OF ONTHEBEACH TRAVEL AGENTS!”

Written on: 06/07/2015 by gracewhittaker (1 review written)

Booked a holiday with On The Beach in May 2014, but wanted to change hotel. they didn't reply to our change request for 6 days and so we panicked and cancelled as the hotel was filthy! but obviously On The Beach didn't show us that.. we had to find that out ourselves. When we cancelled our holiday they asked for £150 from us to cancel, so we accepted and thought we'd get the other money we paid back but no! they took our whole amount (over £500). This was going to be mine and my boyfriends… Read Full Review

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“Appalling customer service”

Written on: 05/07/2015 by Besssmart2001 (1 review written)

I have booked to go to Egypt in 2 weeks but due to FCO advisories being put in place in the majority of the country and specifically around Sharm I asked for my holiday to be transferred and I would fund any extra costs, but had a very rude customer service agent who firstly informed me there were no advisories in place in Egypt and then after I informed him he was wrong told me 'the UK is on high alert, it doesn't mean your going to move does it?'!!! And point blank refused to let me speak to… Read Full Review

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“OK, but could be better”

Written on: 04/07/2015 by tjO'Connell375 (1 review written)

Friend booked a week in Samos (flights and hotel), to be told that the payment hadn't gone through, although plenty of funds in his bank. So I tried again a day later and, guess what, price had gone up and payment went through, no problem. Hmmm... The voucher said Thomson flights would send me etickets and to contact OnTheBeach if they didn't arrive. Thomson said they would only send etickets to OnTheBeach not me, so I contacted OnTheBeach and was told there are no etickets for Thomson, just… Read Full Review

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“Shambolic, rude, unhelpful, should be struck off,...”

Written on: 04/07/2015 by Haidenj179 (1 review written)

I AM WRITING TO OTHER TRAVELLERS AND FAMILIES TRYING TO BOOK YOUR HOLIDAY READ!! Now I appreciate we all need to be patient with what has happened in Tunisia and when the terrible events happened we spent more than 3 hours getting the run around with Onthebeach. They have told us to be patient but in the meantime look at how to change the holiday on their websites and come back to them with were we want to go instead. Another 1 hour wait to get through only to be told they have taken the… Read Full Review

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“AVOID THIS COMPANY”

Written on: 29/06/2015 by LHALLIKERI (1 review written)

I booked the incorrect hotel and within 10 minutes cancelled. OTB then took a further £40 I rang again and emailed and was told I would be refunded. OTB the went on to take a further £839.69 from my account. I rang and emailed numerous times. You will wait days for a return email if you are lucky enough to get a response. You will never get though on the phone unless you have at least an hour to wait. The staff will then say they will do everything to help you and then nothing will be done… Read Full Review

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Hanginthere's Response to LHALLIKERI's Review

Written on: 06/07/2015

OMG Dont ever do business with this sham outfit they just pilfered your bank, even the fraud team at the bank said how cunning they are, I could explode with frustration, anyway got ABTA on there case, fancy just because they say there right show no evidence and then ask you to lie to your insurance company. They should be shut down.

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“On The Beach: Zero customer service, and PENDING...”

Written on: 29/06/2015 by Bennett55 (1 review written)

I've booked with OTB three times now over the past four years, and each time I've gotten really annoyed. First time, I needed to make a change after I booked, and this was virtually impossible both online and getting through to CS on their premium rate number that nobody answers. Disgraceful. Second time, even though I was paying as I should (in installments), I kept getting emails from their 'credit' department threatening me with various things if I didn't pay immediately. At least they… Read Full Review

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“After months of waiting around for passenger changes...”

Written on: 25/06/2015 by Simmonsue7 (1 review written)

After months of waiting around for passenger changes and with no luck of getting through to customer services, we finally got through to find out that we had a total of £173 of underlying payments due. They told us that our total holiday booking was £325pp however they charged us £440 each. The messages that we had received from them were not clear. I will definitely not be going through On The Beach again and strongly advise anyone thinking about booking with these not to!… Read Full Review

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“pathetic excuse of a company ”

Written on: 25/06/2015 by Danika199 (1 review written)

this company is a pure joke. I've been on the phone for 1 hour and 40 minutes trying to get thought to someone for a add on as the site is not allowing me to do so. I have also send an email yesterday and still have not heard anything. this must be why there prices are cheap, they keep you o the flipping phone for hours. no agent is there to help as they don't have any. a frikking joke, pathetic excuse of a company… Read Full Review

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“not 4 star”

Written on: 23/06/2015 by Bruceit391 (1 review written)

Not a hotel to relax in. So noisy all the time, restaurant unbearable. Staff not friendly or helpful. Definitely don't cater for people from United Kingdom. Daughter and I haven't used the hotel pool due to the constant noise. I stayed at a family resort with my grandchildren in Portugal and that was over 50% quieter than this hotel. Children running all over place, teenagers knocking on our hotel door constantly. Info or lack of in room means you have to guess what number is required to… Read Full Review

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“Absolute disgarce -sell holidays that dont exist !!”

Written on: 23/06/2015

Awful awful service - Do not use !! Twice we have booked a holiday , paid a deposit then 2 days later they call to cancel as holiday doesnt exist, they then want to increase price by over £400 for same holiday. Twice we declined to pay the extra so the booking becomes obsolete, however both times they have still debited the deposit originally paid to our bank account causing over drafts and bank charges. I thought the first time we had been unlucky but then same happened again, and this is… Read Full Review

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Dani_Cali's Comment

Written on: 03/07/2015

they should be put out of business

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“STAY AWAY”

Written on: 22/06/2015 by DeeganWhite (1 review written)

purchased a holiday to turkey 3months in advance, unfortunately had to change the passengers as our visa got rejected. after two months of empty promises from customer service I did not get to change the passengers and lost my money and holiday. Absolutely shocking customer service. over one hour waiting time every time you call them, and don't get me started on the live chat. Never ever again… Read Full Review

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“No Customer services / Live web chat . a joke ”

Written on: 22/06/2015 by CadenKeene63 (1 review written)

I have used these people before and had a few minor issues, i booked and holiday and paid for it, unfortunatley i needed to ammend one of the parties, requirements. Normally a simple process took me 5 mins with another online company) 2 months later , various phone calls various online various emails , and guess what still not sorted! Honestly they will take your money , and if you have to ammend , goooood luck watch there small print!!!!!!!… Read Full Review

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“Incompetent, arrogant, decieptful ”

Written on: 21/06/2015 by Tubbietech (1 review written)

Please reconsider before using this company. I bought a package deal earlier this year and it has been a comedy of errors ever since. Flights didn't appear on the booking. Took an hour on the phone to have this corrected. I was assured I would have an email telling me how to proceed. No email arrived. Several attempts to get through to customer service the week before i travel to no avail. Fot through 2 days before my flight. Spoke to a guy named Semi about how to proceed, would I need to check… Read Full Review

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“Terrible service”

Written on: 20/06/2015 by Aidankill (1 review written)

I have booked a holiday through on the beach....they didn't say I needed to book extras... Ie suitcases in hold ... I booked a number of extras subsequently including extra seat room and food on flight and transfers. My booking section showed nothing so I range up... If you call and press customer service button it rings for over an hour..l If you ring and say you want to book a holiday it's answered straight away,,,,, they said my details would be amended and email sent, Now my flight… Read Full Review

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“stay away”

Written on: 19/06/2015 by john.kayll (1 review written)

booked a holiday in april and had to cancel after paying . I was entitled to a very small refund . I am still waiting . trying to contact anyone is impossible . saying busy when try to call or message , probably busy with complaints . don't use this company… Read Full Review

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“No Costumer Service ! ”

Written on: 18/06/2015 by Adam40 (1 review written)

Just booked a holiday with this company and due to a default setting the dates where put in wrong. i phoned OTB the next morning to see if they could help and the chap i spoke to said he would pass it on to the amendments team who would contact me within 24 hours and should be able to sort the problem. That was 3 days ago and after trying on the phone again and the so called live chat which is a joke i have basically been told their is nothing then can do. I totally accept the fact the booking… Read Full Review

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“Watch your bank balance!”

Written on: 15/06/2015 by JimboSimbo (1 review written)

Hotel initially booked wasn't available after money taken for flights and hotel. Decided to continue with booking for flights but OTB then proceeded to take a further £948 from my bank for the flights on top of the £1313 paid for original holiday. I was disgusted with this as I had paid a small fortune to discuss the lack of availability of original hotel by phone. It wasn't as if I had booked twice in error! It took 2 more phone calls and a week to get £1278 refund back… Read Full Review

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“Live Chat what a joke”

Written on: 12/06/2015 by Lisachapman (1 review written)

I can't tell you how disappointed I am with the terrible service this company hold. I tried to add a passenger on to my booking and it's been going on over 3 weeks now, no response to my messages!!! No answer to my calls!!! I'm sure by the time anyone bothers to contact me (if at all!!) there will be no seats left on the flight, disaster never again will I use this company, they shouldn't be allowed to trade… Read Full Review

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“very bad customer service”

Written on: 09/06/2015 by claremeredith (1 review written)

I have traveled with on the beach a few times and have found them very good .however this is the first time there has been a mistake on my bookings and trying to get it amended is a nightmare have phoned twice taking 45 mins each time have messaged them twice no reply, have had live chats and was assured amendment would be done within 72 hours, 5 days later still no response. we fly in 3 weeks so getting a bit concerned . only one letter in christian name that's wrong how hard can it be.really… Read Full Review

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Claremeredith's Response to claremeredith's Review

Written on: 09/06/2015

since putting this review on my bookings have been amended free of charge
Thank you

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