Two weeks and still not even sent out despite showing as in stock. They emailed saying it will be "Somewhat" delayed. I've been waiting for my refund but they say they're waiting for it to return - they haven't even sent it out!

Note to self…. Read the reviews before purchasing in future. The customer service is non existent after 6 days of my initial ordering I lost it and the order was cancelled. Used another company and a 2 day delivery has been confirmed

They quote short delivery times but that is not true in my experience (and it appears for many others!). They don't tell you that they are shipped from Germany! A few days after placing the order, I got an email saying delivery 11 days after that. They didn't arrive so I got in touch and they said that they were in customs and couldn't tell me when they would arrive. So I cancelled the order and am awaiting a refund.

Ordered tyre never arrived and they blamed custom The customer service is Rubish and just recommended cancellation, after the cancellation 4 weeks ago not refund yet. Please do not use such garbage company like this and don’t waste your time and your money .

I ordered 4 wheels and winter tyres back in October. Now December, with snow on the ground and they delivered only three tyres a week ago. DPD shows "delivery completed". Still no sign of fourth wheel and tyre. I don't drive a Reliant Robin. Totally poor service!

Tyres arrived just one day later than advised..(from Germany) very good price. I saw some bad reviews so paid with Visa just in case..

I ordered a set if Bridgstsone tyres they said were in stock. Delivery should have been 3 days. I waited and after a month I still haven't received anything. I was rang and complained. 4 days later (1 mo ths and 6 days a tyre turned up at my house. It was one Conti tyre and was the wrong size. I rang and sent the tyre back. The tyre was picked up by DPD the next day. I then had to wait a further 14 days for a refund even after receiving an email stating they have processed a refund. They had not. DO NOT USE THIS COMPANY if you want the tyre you ordered in a reasonable timeframe.

Wish I had read some of the feedback on this shower before ordering anything! Ordered 2 tyres on 01/06/2021 from what this company which is portrayed as a UK based supplier, and received an email next day saying they had been dispatched and would arrive on 16/06/2021, which was a much longer timescale stated by them on they're website when I ordered, but unfortunately I had already committed myself. I got an email on 15/06/2021 saying there was a delay and they couldn't provide a new deliver date. This type of service is just not acceptable for a product that is required to keep your vehicle safe and legal , please do not purchase anything from them, as make no mistake, you WILL be messed around from start to finish. Save yourself the stress and just use a more reputable supplier that is based in the UK.

Would give less than 1 star if could I ordered the tyres 4 weeks ago. I was informed on the same day that my order had been handed over to the warehouse and therefor no changes could be made by myself. I have waited and been told that my order had been delayed by 3 days on the 16th March. Then on the 23rd March saying they are delayed and they will let me know when they ship them! I requested a refund, this was followed a few hours later with an invoice for the tyres (which they already took the money for in March) and notification that my tyres were waiting to be picked up by the courier! I checked later that day, what a shock, the courier had not received these as yet. I saw this as a holding activity whilst they try and source the tyres and keep my money. I had no response to my e-mail requesting a refund. I opened a dispute in PayPal detailing the above and saying I wanted a refund! I then received a cancellation email and a refund with no explanation or apology. Disgusting customer service. Will never use them or any of thier (Delti) companies again!

Do not use MyTyres I specifically ordered 'N0' safety rated Hankooks and they sent me lower rate tyres which = No Insurance and No Makers Approval which is dangerous. Lucky for me the tyre fitters noticed the failure from MyTyres. I contacted MyTyres and haven't received any refund after a week many reviews report they withhold refunds! They are not professional.

Absolutely horrendous customer service read some reviews about purchasing then not receiving the items they’d paid for! However stupidly gave the benefit of doubt and bought 4 tyres and immediately sent a message asking for delivery time as I was driving Cornwall and needed tyres as soon as possible I didn’t get a reply until 6days later which was to tell me that they didn’t have the tyres and I’d be getting a refund!!!! 6 days they waited to tell even when I explained I was desperate for the tyres they didn’t have the decency to refund straight away! Absolutely disgusting company AVOID get the same tyres at same price from anyone else on eBay don’t TRUST them!

I ordered 2 tyres on Mon 1 April. On Wed I got an e-mail to say they were out of stock (why 48hr to find that out?) and offered an alternative of the same tyre but with a better speed rating. I replied that as long as the same or better economy/wet braking/sound rating then fine. Friday I got another e-mail asking me the same question. I replied that I had already replied on Wed. They then went and cancelled my order. Not only could I not use my car to go on holiday, but after coming back I find the order was cancelled!

The problem isn't the product. It's the delivery in parts over multiple days. While they refer you to the terms and conditions, who is ever expecting a company to deliver 4 wheels in easy to accept intervals as opposed to one day like normal people. How many days do they think I have to sit at home waiting for a delivery of large items. Phone customer care and they really don't. Really unless you are retired with no life or simply never leave home you will want to avoid.

Ordered a set of new Rims. My first order was cancelled without any reason. When I checked the website they had increased the price. I emailed them and asking why the order had been cancelled and they said they had computer issues. I should have walked away.... I made a new order at the higher price. After a week the rims had not arrived and I contacted them. they told me they were experiencing seasonal high levels of demand (surely something they can predict) and the order would be delayed. I was encouraged to cancel the order. When I asked how long they told me they had to wait for the warehouse to confirm dispatch times. I asked them if they or I could contact the warehouse to give an indication and they said no! (as if they have a warehouse full of all theses items). I persisted...It took 6 weeks for the Rims to eventually arrive, I had to contact them every week. Their communication was awful. Had I been in a rush to have them I would have canceled the order a long time ago. Life's too short, Avoid them.

Having used MYTYRES previously for tyres only, I had no issue using them again this time to buy a set of winter wheels and tyres for an E60 BMW. After deciding which rim and tyre combo I wanted and the website showing my vehicle with the chosen set, I placed my order. Goods arrived, all appeared fine. After fitting I noticed a bad vibration at about 45mph upward. Thinking that the wheels were not properly balanced (or perhaps some weights had come off) I took the car to my local garage who re-balanced them. The issue remained and they were unsure of the cause. The Proline Wheels or the Michelin tyres could be faulty they said. I checked my invoice, contacted mytyres to get a generic email back….you can return but only the faulty item (not set or even tyre and wheel) this would then go back to supplier and if deemed faulty they would replace. I still felt it hard to believe that they were faulty so I did some research and found a roadforce balancing machine at a specialist wheel place, took them there and after checking car (which was perfect on originals and no suspension issues) they were perplexed after re-balancing that the vibration still existed. It was on closer inspection of the wheels that they found a miniscule amount of play at the hub. Mytyres should have supplied a fixing kit (spigot) small plastic clips. The difference was so slight I nor two garages did not realise straight off that something was wrong. I contacted mytyres and about a week later I received four plastic clips, I re-fitted and guess what I have the smoothest best balanced wheels ever. Great! When I complained to mytyres about the fact that I had not been supplied with the adapters in the first place or that they were not mentioned on the invoice or website and after explaining that THEIR OMMISSION had cost me (my time) two of my days off, over £200 in garage/specialist bills to try and resolve - rather than get some kind of apology or a ‘fair’ settlement they offered me £35! I complained that this was not ‘fair’ and was offered £40……I have refused…..as to me they have neither addressed the issue (how many others have had this problem) nor was the compensation offered proportional. Had they behaved professionally and offered a suitable settlement, I was not expecting anywhere near what I spent (as I know it was my choice to have vehicle/wheels assessed but what option did I have) – I had a car that was undriveable and a wheel set I could not return. Perhaps I was naïve, not knowing that a fitting kit may be required but I am sure I won’t be the last so please don’t get caught out like I did. Overall – I will not use MYTYRES again and would advise anyone buying wheel sets to be very very wary.

Pretty gobsmacked out how bad mytyres customer service is. I've been trying to return a tyre for three weeks and even after five failed attempts i'm called by a rude customer service manager who tells me that the collection was improperly processed and monitored by mytyres (again). But apparently that's no reason for me to get annoyed. Just hang around for another day waiting for a collection - although Ivana, my surly customer service manager, couldn't confidently say the collection would definitely happen. Some particular gems Ivana served up include 'we can't magic a solution', or rather wouldnt, because 'theyre not a local company, they're very large' which isn't the most comforting thing to hear from customer service. And 'you could always take it up with the courier company directly' - to which i belligerently responded 'i didn't do business with DPD, I did it with mytyres' Ivana didn't see my logic. All slightly confused messaging Vs 'we're doing all we can. At least Ivana admitted she's new to her role and that's why she couldn't do anything useful apart from asking me to apologise for taking out my frustration on her. I wouldn't because her attitude did nothing but wind me up. It would be funny if it wasn't such a display of apathy, incompetence and disregard for how disruptive having to take five days out to be at home for a between 9-7 collection. I've learnt my lesson. Next time I'll opt for a local business that cares as much about small orders as they do large ones.

I purchased a set of new alloy wheels complete with a set of tyres. The day after my purchase I received an e-mail asking for a payment by bank transfer, even though I had already paid by debit card. I contacted the company and they sent a standard response and said I needed to make the payment, even though the money had already been taken from my bank. I contacted them again to let them know I will contacting my bank about their poor service and their demands. I would not recommend dealing with this company and urge you avoid them at all costs! I will now have to wait for my bank to deal with these people.