Envirofone Reviews - www.envirofone.com

★★★★☆
4.5 / 5
91% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Envirofone - www.envirofone.com - Ask a question now

Media Gallery for Envirofone - www.envirofone.com

Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Horrific customer service”

Written on: 27/11/2013 by Nikkihen (1 review written)

I sold my phone on the 24th october. My payment only arrived in my bank on the 20th november. I emailed envirofone numerous times and the emails I got back were horrific. They were in broken english, and they have obviously never heard of spell check. They kept telling me " log otno yuor accunt ot see the status fo the order" Would not waste my time with this company. I send my phone with registered post and it was delivered the next day. However, it was still showing as not received on my… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 27/11/2013

Hello,

Thank you for taking the time to write a review.

Please can you respond with your customer reference number so that we can look into this further for you. We take our levels of customer service very seriously and would like to look into the emails that you received from us further.
If you sent your phone by special delivery (next day delivery) we would have processed it the day that we received it. If you sent it using the freepost registered label that we provided it usually takes 2-5 days to arrive with us. When you track it online and it says that's its 'delivered' it means that it has been delivered to our local delivery depot. It then takes 1-2 days to reach our offices. We hope this helps.

Many Thanks Envirofone

Reply to this comment
Report this review

“quick,truthful”

Written on: 27/11/2013

i was very happy with service, the price quoted was what I received, all done quickly, would recommend and use them again… Read Full Review

Visit envirofone.com
Report this review

“Happy Customer”

Written on: 27/11/2013

I have used Envirofone for a few ears an I have never had any issues. I recently used them to sell an old phone and I got the best price offer from Envirofone after shopping around. The process was really easy and quick from filling my details in online, to getting the packaging and email updates to say if your phone had arrived with then and when I would receive payment. I can't fault them on my experience and have recommended them to friends and family… Read Full Review

Visit envirofone.com
Report this review

“I really liked using envirophone as they gave a really...”

Written on: 26/11/2013

I really liked using envirophone as they gave a really decent amount of money back for a phone I don't even use. Although it did take about 10 days for the whole process to complete I would have rated 5 stars if it was quicker. Even though I had put in an order for the wrong phone, the people at envirophone were very quick and pleasant in emailing me back as to what I should do (which was very straight forward - I also was very happy about)… Read Full Review

Visit envirofone.com
Report this review

“Great service”

Written on: 26/11/2013

Really quick turn around from phone arriving with Envirophone and money being sent… Read Full Review

Visit envirofone.com
Report this review

“My experience”

Written on: 25/11/2013 by CTJason (1 review written)

I sold my s3 to Envirofone a week ago, originally quoted around £130, end up getting £58 because there was a TINY crack on the back of the phonein transit...The back cover cost £3 to £5 on eBay. I wrote to their customer service and they told me they don't repair phone that's why they deduct the amount whenever these things happen. I can either wait 14 days to have my phone back, or take the £58. I took the £58 because I don't want any hassle and risk to lose/damage my phone in transit… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 27/11/2013

Hello,

Thank you for taking the time to write a review.

We apologize that you were less than satisfied with our customer service. We always return phones free of charge if a customer is not happy with our offer and most phones are returned within a couple of days.

We hope that you will consider using Envirofone again in the future.

Many Thanks Envirofone

Reply to this comment
Report this review

“SERVICE”

Written on: 25/11/2013

The service was prompt and I was pleased to receive an email reminder to post my phone. I thought the price offered was good but not the best price offered for the phone but the quality service offset the expectation of a higher price with less reliable companies. This is the second time you have purchased a phone from me and I would use your service again. … Read Full Review

Visit envirofone.com
Report this review

“Easy and quick!”

Written on: 25/11/2013

Says it all really. Very fast, no problem at all to send the phone, money came in a few days… Read Full Review

Visit envirofone.com
Report this review

“Fab service!”

Written on: 24/11/2013

This is the third time I've used Envirofone selling my old phones and the service is excellent . Return envelope received within 24 hours and money was in bank within 3 days of receipt and checking of the phones. Will use again… Read Full Review

Visit envirofone.com
Report this review

“Repeated excellent service”

Written on: 24/11/2013

I sold a second phone via this service and it went brilliantly as before… Read Full Review

Visit envirofone.com
Report this review

“very easy to use”

Written on: 24/11/2013

Very easy to use, best price I could find. Pack sent was no problem to pack phone in and send away. Cheque arrived, impressed with service… Read Full Review

Visit envirofone.com
Report this review

“Mobile phone trade in”

Written on: 24/11/2013

Really easy site to use, great communication and a fair price paid out promptly… Read Full Review

Visit envirofone.com
Report this review

“trustworthy and fast”

Written on: 24/11/2013

fast , efficient and value for money… Read Full Review

Visit envirofone.com
Report this review

“Fast, easy, direct”

Written on: 24/11/2013

Easy to get sorted, flexible with enough time & reminder to do, easy to post, quick to pay, direct into my account. I have just moved house and still found time to do this, and having the money direct really helped. Only wish I'd got more money for the phone, but heyho!… Read Full Review

Visit envirofone.com
Report this review

“Good price fast”

Written on: 24/11/2013

Everything worked from the quote to the payment . Website good and secure. Will use envirophone again… Read Full Review

Visit envirofone.com
Report this review

“Easy, efficient service”

Written on: 23/11/2013

Web-site was easy to use, as were the instructions on what to do to send the item. We were very pleased to receive some unexpected cash for a phone that had just been sitting around in a drawer… Read Full Review

Visit envirofone.com
Report this review

“Slow paced, but helpful and good customer service”

Written on: 23/11/2013

- Getting your cash is slow if done through cheque - Prices from Vodafone recycle beat the prices on envirofone by £4 - easy to do - great customer service - regular updates - fairly good pricing… Read Full Review

Visit envirofone.com
Report this review

“Recycling old phones”

Written on: 22/11/2013

Envirofone was really easy to use, everything done on line. Got the return envelopes really quickly. Easy to fill out and return. Prompt receipt of cheque once the phones were checked. I would use and recommend Envirofone to friends and family. Well done guys… Read Full Review

Visit envirofone.com
Report this review

“Phone ”

Written on: 22/11/2013

Was easy to use and find the phones I was selling, was impressed… Read Full Review

Visit envirofone.com
Report this review

“Phone A Pound or two”

Written on: 22/11/2013 by H_Helibebcnof (2 reviews written)

I had this old Nokia I thought might make me a pound or two. Priced it up with various recyclers; Envirofone offered a fair price, so I did the necessary. Signing up was straightforward. They sent me cardboard wrapping, post-paid plastic envelope + label & off the phone went. I was a trifle puzzled when an email arrived to tell me that phone hadn't arrived when it had been in the post for 4~5 days & proof of posting said it was with Envirofone. Then nothing for days, no promised email to say it… Read Full Review

Visit envirofone.com
Report this review
overview
envirofone.com