Envirofone Reviews - www.envirofone.com

★★★★☆
4.5 / 5
91% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Envirofone - www.envirofone.com - Ask a question now

Media Gallery for Envirofone - www.envirofone.com

Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Take ages to pay”

Written on: 17/01/2014 by tkbond (2 reviews written)

While the offer for my iPad was reasonable, even though I opted for payment by bank transfer (advertised as fastest) it's apparently going to take them 11 days to process my payment. Seriously? It's 2014. If I'd known that I would have asked for a cheque - it'd arrive in the post and my bank would be able to process it faster than they can complete an online payment. I've used Mazuma previously and they paid straight away. I went for Envirofone this time round because they offered slightly… Read Full Review

Visit envirofone.com

Sallybirmingham's Response to tkbond's Review

Written on: 27/01/2014

Same experience here. Envirofone never replied to my emails or responded to my phone messages. I even contacted the management, but it was nigh impossible to get hold of them. When I eventually did, they promised they would get back to me but never did. Typical British company with typical British standards of customer service.

Reply to this comment
Report this review Read 1 Comment

“Out for what they can get”

Written on: 11/01/2014

After sending my phone to them they replied with a £55 reduction as they claim it was 'Water Damaged' is certaly was not and I can 100% confirm that was the case when posted. I decided to accept because by the time I got it back, put it in eBay and waited for payment then posted it it was just far too much hassle. Then I receive an email stating my payment would clear 9 days later. This is absolutely ridicules and would never have agreed if I knew that. This is even more insulting when on… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 14/01/2014

Hello,

Thank you for taking the time to write a review.

All mobiles have a marker/sensor inside the handset. If this sensor has changed colour it shows that the phone has been in contact with moisture. This can be caused by a number of things and the phone does not necessarily need to have to be submerged in water.

Due to the huge volumes of phones that we receive in January, our payment times have been put back slightly. We apologize for this and assure you that they will be put back to normal shortly.

We hope that you will consider using Envirofone again in the future.

Many Thanks

Envirofone

Reply to this comment

Kirsten_K's Comment

Written on: 28/02/2014

This was similar to my complaint - I am always exceptionally careful with my phones and can guarantee mine did not come in contact with water. It was a work phone and remained permanently in my home office. In the process of discussing my issue with Trading Standards as after reading these reviews I am utterly convinced your company is running a scheme. Surprising how the vast majority of those posting reviews on here have had their original competitive offer reduced!

Reply to this comment

Mgreenfield7's Comment

Written on: 04/03/2014

This is the same as mine too !! And it's March now they say 10 working days for "fast" payment will never use again

Reply to this comment

Suzy1979's Comment

Written on: 06/03/2014

Poor show Envirofone. So many poor reviews on here and on other review sites saying the same thing - people being offered less than quoted price for their iPhones, because you have allegedly found a fault i.e. water damage. I'm sure NOT all iPhones will be water damaged and I sincerely doubt you check all phones, when everyone is saying the same thing. I dare someone to send a brand new iPhone to see what you come back with - I bet it's the same outcome after it's been in your hands. You might as well only over 'half the cost' of the phones from now on, instead of trying to draw custom by offering a better price than your more professional competitors, because it certainly doesn't look like you have given customers the full value any time recently.

Let's see what Trading Standards has to say shall we? :)

Reply to this comment

Chrisjlane's Comment

Written on: 14/03/2014

'Due to the huge volumes of phones that we receive in January, our payment times have been put back slightly. We apologize for this and assure you that they will be put back to normal shortly' (14/01/14)

I can confirm this is no differant in the middle of March (13/03/14) and it is 11 days for me.

Reply to this comment

Pietjep's Comment

Written on: 07/02/2014

I had the same experience yesterday... I don't trust them!!!! The make a lot of money by telling us that the phone has moisture damage. But I sold it to them, because I am sure that if I would have asked them to send it back to me FOR SURE the phone has moisture damage, but not caused by me.

Reply to this comment
Report this review Read 6 Comments

“"Does exactly what it says on the tin !"”

Written on: 08/01/2014

This is the way to go; there is no hassle & the pricing arrangement is totally transparent & the physical handling procedures are brutally simple - hurray !… Read Full Review

Visit envirofone.com
Report this review

“blackberry sale rubbish”

Written on: 27/12/2013 by JILLY10 (1 review written)

when I went online to sell my blackberry you said you would send me 24 pound argos voucher, after waiting a while I got an argos voucher for 15 pound. will never use you again!!!!… Read Full Review

Visit envirofone.com
Report this review

“ok”

Written on: 15/12/2013

Just wondered why it takes a week to receive payment from environohone everythingbelse is quick just payment very slow unlike mazuma who pay straight away… Read Full Review

Visit envirofone.com
Report this review

“quick easy service”

Written on: 14/12/2013

Really quick and easy although they told me one phone was almost worthless and when I refused their offer then they sent a new more realistic quote… Read Full Review

Visit envirofone.com
Report this review

“The service was quick and easy to use in terms that I...”

Written on: 13/12/2013

The service was quick and easy to use in terms that I could navigate around the website with no hassle or problems, finding what I needed. I received word back relatively quickly on how to proceed with selling my phone and packaging was provided. However, I felt the packaging that was sent only allowed for me to send my phone. I would have liked to sent my charger along with the phone as it was still in working order. Overall, from beginning to end the process was straight forward and simple… Read Full Review

Visit envirofone.com
Report this review

“Great”

Written on: 13/12/2013

Your service is quick and fast. I would definitely refer your site to a friend due to the fabulous an quick service I recieved after sending my phone and then recovering an email of the price. Thankyou for your service… Read Full Review

Visit envirofone.com
Report this review

“Great stuff. Sent item on Tuesday, Received Email on...”

Written on: 11/12/2013 by ladiflexxa (1 review written)

Great stuff. Sent item on Tuesday, Received Email on Thursday, Money in Bank by Monday. Hassle free No problems at all. Have recommend to family and friends… Read Full Review

Visit envirofone.com
Report this review

“Always use Envirophone. Speedy, efficient and doing...”

Written on: 11/12/2013 by Monstermolli2014 (1 review written)

Always use Envirophone. Speedy, efficient and doing your bit to recycle what you can… Read Full Review

Visit envirofone.com
Report this review

“Fast, efficient and professional”

Written on: 11/12/2013

This was the first time I had used this service. I had a confirmation email straight away and got the mailing bag 2 days later. The FAQs were helpful as I had no idea how to find out the model number otherwise. Also it tells you what happens to these phones next. My curiosity was satisfied… Read Full Review

Visit envirofone.com
Report this review

“Worst experience I've had”

Written on: 10/12/2013

My partner and I have used envirofone on several Occasions and never had a problem but this time my experience Was terrible. Lack of communication from envirofone but plenty from checkmend!!! I WONT be used your company again!!!… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 10/12/2013

Hello,

Thank you for taking the time to write a review.

If your phone is blocked/barred there is no information that we can legally give you regarding the phone. We have to refer customers to CheckMEND as they are authorized to advise customers why the phone is blocked and what action needs to be taken. We apologize if you feel that we didn't communicate with you enough but we did all that we are legally able to do.

Many Thanks

Envirofone

Reply to this comment
Report this review

“Good, quick and trustworthy”

Written on: 10/12/2013 by thesoulranger (1 review written)

Very impressed. Clear instructions of how much you would receive if you phone was in good working order (which mine was) and how to send it. Got the pre-paid box for the phone within two days. Posted it and within a week had the money was transferred into my account. Very happy. Thanks… Read Full Review

Visit envirofone.com
Report this review

“Excellent service and good prices”

Written on: 10/12/2013 by JAVER1967 (1 review written)

From start to finish, nice and easy process, without any problems at all. Would highly recommend. There are other sites that offer more money at the outset, but have bad reviews as when phone is received the offer is reduced considerably… Read Full Review

Visit envirofone.com
Report this review

“selling your mobile”

Written on: 07/12/2013 by jonniereggae (1 review written)

This was my second time using envirofone and and the service just couldn't get any better. Price quoted online packaging received next day and cheque received within a week would be even quicker if you get the money paid directly into you account… Read Full Review

Visit envirofone.com
Report this review

“A quick and easy service. Very happy!!!”

Written on: 07/12/2013

A quick and easy service. Very happy!!!… Read Full Review

Visit envirofone.com
Report this review

“Confusing-didnt get what the phone is worth”

Written on: 06/12/2013

They sent the package for the phone very quickly however- the process of them receiving the phone and sorting it all took a long time. I do not feel that the price they offered me was what the phone is worth… Read Full Review

Visit envirofone.com
Report this review

“COMPLETE UTTER RIP OFF”

Written on: 05/12/2013

sent in a new galaxy s3 going rate 139.00 est, immaculate condition, just a bit water damaged inside, was offered 13.10, totally unacceptable as the screen alone worth 4 times that in high street shop, never mind speakers and other bits that could be recycled, will be using alternative company in future… Read Full Review

Visit envirofone.com

By Envirofoneuk

Written on: 05/12/2013

Hello,

Thank you for taking the time to write a review.

Unfortunately if a phone is water damaged it is unusable and we cannot therefore sell it on. We always offer our customers the chance to have their phones returned free of charge if they are not happy with an offer that we make.

Many Thanks

Envirofone

Reply to this comment
Report this review

“Excellent”

Written on: 05/12/2013

The service provided was excellent, very quick and easy to use the website, only slight downer is you have to pay for postage but other then that brilliant. My son will also be sending his phone in here!… Read Full Review

Visit envirofone.com
Report this review

“Superb”

Written on: 03/12/2013

Does as it say's - simple and effective Very good and straightforward instructions and clear packaging details so you have nothing to worry about i would certainly use this company again, if fact after reading the reviews of the other shady companies that offer top dollar but fleece you once you have sent them you're phone… Read Full Review

Visit envirofone.com
Report this review
overview
envirofone.com