Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.6 / 5
71% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Kutchenhaus www.kutchenhaus.co.uk - Ask a question now

Media Gallery for Kutchenhaus www.kutchenhaus.co.uk

Kutchenhaus www.kutchenhaus.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“outstanding quality ”

Written on: 23/08/2011 by Dilys (1 review written)

The moment you walk into the showroom in Chester you know you are in for a treat. Staff extremely helpful and the design was absolutely fantastic. If you have set ideas and requests they can be encorporated into the finished design. Although the fitter was brilliant there were a couple of minor parts missing. absolutely delighted with my kitchen and receive many favourable comments from visitors!… Read Full Review

Report this review
★★★★★

“Rob Jones Drury fitted kitchen”

Written on: 23/08/2011 by robjones (1 review written)

I wanted a unique kitchen that fitted my needs. After visiting a number of providers went to Kutchenhaus. Annette dealt with me initially nothing was too much trouble, and made suggestions about handles and doors, which being a man deciding what kitchen finishes to have is difficult. I wanted it delivered a number of months after I ordered it and it arrived due date on time all intact. The delivery drivers were most helpful and careful with the kitchen, which fitted prefectly, excellent quality… Read Full Review

Report this review
★★★★★

“Great Kitchen”

Written on: 23/08/2011

We were really concerned when we read about problems on web sites like this! Our experience has been positive, We dealt with Jay one of the managers and he was very helpful. Our kitchen arrived on time and was complete. We had some items that were slightly damaged in transit and they were promptly replaced. The kitchen looks fantastic and looks no different to kitchens that were priced at 30-40k. We ordered our own worktop and appliances as it was more cost effective and we wanted a higher… Read Full Review

Report this review
★★★★★

“We are delighted with our kitchen from Kutchenhaus in York”

Written on: 20/08/2011 by Pauline22 (1 review written)

After looking at lots of kitchens we happened upon the Kutchenhaus showroom in York by accident and were so impressed that we did not look anywhere else for our new kitchen. The showroom is immaculate and the displays superb. From design to delivery the service we received was excellent. Our designer Nick was patient and helpful and gave advice without being pushy. We probably spent a bit more that we intended but we got a quality product and value for money. We also got our appliances… Read Full Review

Report this review
★☆☆☆☆

“The Worst Kitchen Company Ever!”

Written on: 19/08/2011 by splitlink (1 review written)

With all the other kitchen companies going bust and especially as they are all the big firms who take large payments up front I was incredibly sceptical about placing an order. So we went and got our kitchen planned the units are fantastic and they spend a lot of time with you whilst you get the design right. So we placed our order paid our money and went home and waited. We waited, the weeks turned into months and before we knew it three months had passed! we were getting very very… Read Full Review

Report this review
★★★★★

“We love our new kitchen”

Written on: 16/08/2011 by RobertSullivan (1 review written)

We thought we could not afford a new kitchen from Kutchenhaus,because when we visited the store our first thoughts were wow and then expensive,but we started talking to a very helpfull lady in the store.She explained how the designer will do a no frills design (my words not hers)to start with and would not let us get to carried away. This put us at ease, we had the design done and to our surprise the kitchen came out cheaper than a local DIY store had qouted us.The kitchen is now fully… Read Full Review

Report this review
★★★★★

“Cancelled Order”

Written on: 15/08/2011

We visited the Chester branch of KutchenHaus, we placed a deposit for a kitchen which we had a design done for. After a few alterations we were ready to place an order. However due to some other circumstances we had to cancel the order. KautchenHaus were kind enough to refund our deposit without any trouble… Read Full Review

Report this review
★★★★★

“Very satisfied customer”

Written on: 14/08/2011 by Wigan15 (1 review written)

We were very concerned on reading the negative reviews of Kutchenhaus as we had already ordered a new kitchen from them and paid in full. However, I am pleased to report that everything has turned out well and we now have a beautiful kitchen and dining area which we are delighted with and which is the envy of friends who have purchased kitchens from elsewhere. Mark Parker at Barton Square was very good in helping us design the kitchen and dining area furniture and was most patient in answering… Read Full Review

Whatthehell's Response to Wigan15's Review

Written on: 15/08/2011

I find it incredibly hard to belive your story - it may be correct in which case you have been lucky.

However, I find it very strange that whenever someone writes a bad review of Kutchenhaus, a 5* review appears straightaway to come on top f all the other reviews - I am very suspicious.

Reply to this comment

Splitlink's Response to Wigan15's Review

Written on: 19/08/2011

I too also think these reviews are not genuine, if you are reading this make up your own mind after all its your money, but be careful!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“DON"T EVEN GO NEAR! - Please read it will save you a...”

Written on: 13/08/2011 by KutchenHATE (1 review written)

I know many people write fake hate reviews and even fake good reviews, but please believe me when I say this review is the truth, in fact I am prepared to stand up in court and testify to that. We went into the shop just after Christmas and ordered the kitchen, very nice showroom, nice staff, very attentive. Then it went all wrong, horribly wrong. The kitchen only started to get fitted in July, and now we're halfway through August and it is still not fitted. So here's the catalogue of very… Read Full Review

Whatthehell's Response to KutchenHATE's Review

Written on: 15/08/2011

You have my sympathy - this is a truly awful company. I regret every moment (and penny) I have spent on this company. Anyone out there thinking of going to KutchenStink - avoid and you will save yourself a lot of stress.

I am interested in taking action against this company.

Reply to this comment

Splitlink's Response to KutchenHATE's Review

Written on: 19/08/2011

Shocking! These guys need shutting down!

Reply to this comment

Whatthehell's Response to KutchenHATE's Review

Written on: 15/08/2011

By the way, beware of Kutchenhaus putting pressure on the 'Reviewcentre' to delete your eview - that's what they did to me until I proved to the reviewcentre the lies that Kutchenhaus had told me and also said I was willing t defend any lible actions from Kutchenhaus.

Also you will notice that as soon as a bad review is written about Kutchenhaus, a good one will arrive straight away to knock you off the no 1 spot - very, very suspicious.

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Grab your money and run”

Written on: 01/08/2011 by MrandMrsShawarby (1 review written)

Starts well with nice showroom, salesmen who try to baffle you with their IT skills, waffle about how good things are and how it's half price and they pay the VAT!!!!!! They even advise you to deal with the installation team to do tiling etc as they are cheaper than going through Kutchenhaus - what a laugh!!! Moves on to a change of installation date, still with the assurance that it will all be finished in the timescale - booked in February, due for installation May. Installers did not finish… Read Full Review

Report this review
★★★★★

“Beautiful Kitchen”

Written on: 13/07/2011

Kitchen purchased from Kutchenhaus April 2011 delivered June 2011 I have read other reviews whether good or bad just depends on each persons experience (isnt this the same for everything). Anyway from my experience i can only give a brilliant review, the staff at the Sutton Coldfield branch were excellent, the lady on reception even took the time to watch our 2 year old while we planned our kitchen. I must give a special mention of thanks to Jay who was excellent, very helpful and informative… Read Full Review

Report this review
★☆☆☆☆

“Kutchenhaus - Don't even go there”

Written on: 24/06/2011

Looking at other reviews on this and other websites, it seems to me that if everything goes to plan then people think it is great. Unfortunately, I fall into the majority of reviews I keep finding everywhere now. I just wish I had read them before. OK Here goes and I will be very honest - the shops look good, the service seems great ….. until you have ordered. From there on, if you have any problems, you would have been better off ordering a heart monitor. There are two UK shareholders who… Read Full Review

Guest's Comment

Written on: 26/07/2011

Totally agree Kutchenhaus don't care once they have your money the service is rubbish. If anyone reads this the cupboards are good but the service and aftercare is beyond belief and save yourself a few grand for the repairs you will have to fork out once you have had it fitted by one of there fitters cos you gonna need it!!!!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“great product, good price”

Written on: 24/06/2011

the shop is stunning, the staff were helpful and were obviously well trained, it was a pleasure doing busiess with them, my delivery came as and when they said, and to my suprise everything went perfectly smooth, my kitchen now looks great, definatly recomend then if your looking for quality at a reasonable price… Read Full Review

Guest's Comment

Written on: 24/06/2011

With my recent experience (24/25 June 2011) I would DISAGREE with every single word above. Are you sure you are not associated with Kutchenhaus?

Reply to this comment

Guest's Comment

Written on: 11/07/2011

I also found the staff at sutton coldfield to be very helpfull and there showroom is the best ive seen around the birmingham area, i only had one minor issue on delivery which was a damanged door, which i reported and they sent a replacement a couple of weeks later, i have fitted a few kitchens in the past but i must say these were by far the easiest, so all in all a good experience

Reply to this comment
Report this review Read 2 Comments
★★★★☆

“Fantastic”

Written on: 19/06/2011 by jon1234 (1 review written)

Just had my new kitchen fitted and the whole experience has been fantastic. The kitchen was delivered on time and the delivery guys were so helpful. We decided to have the kitchen fitted by kutchenhaus and from having the survey done to installation Marc the fitter was so professional and nothing was to much trouble to him...Thank you Marc. The sales team went through everything and gave good advice. All in all i can not fault the company and would recommend them to anybody who is in the market… Read Full Review

Report this review
★★★★☆

“Having done the usual trawling around of kitchen shops...”

Written on: 04/02/2011

Having done the usual trawling around of kitchen shops and finding the same old thing, we ventured north to Kutchenhaus at Sutton Coldfield and I am glad I did. I didn't have to make any compromises, they are totally flexible and you can have any combination that you like; everything is made to fit and quality is clear to see. Jay, the designer gave us time, listened to us & produced a good plan requiring very little tweatking and having lived with the kitchen for 4 months now the design works… Read Full Review

Report this review
★★★★★

“I rate Kutchenhaus highly as my home recently...”

Written on: 20/07/2010

I rate Kutchenhaus highly as my home recently underwent kitchen and dining room improvements...The fitter in charge Aaron organised everything efficiently and promptly and I am totally satisfied by the work carried out.
I would not hesitate to recommend Kutchenhaus to any of my family or friends… Read Full Review

Report this review
★★☆☆☆

“We decided on this company for our new kitchen because...”

Written on: 06/06/2010 by SusanH67 (23 reviews written)

We decided on this company for our new kitchen because of the obvious quality of the product and the excellent design we were given. We paid the money upfront and from then on the company completely lost interest in us! Our kitchen arrived with crucial parts missing (like the sink!) and it took umpteen phone calls to disinterested staff to find out when we could have the sink, and other parts. The warehouse and store do not seem to communicate at all and conflicting information was given. Phone… Read Full Review

Report this review
★★★★★

“After visiting many kitchen suppliers we decided that...”

Written on: 21/05/2010 by mikejenglish (1 review written)

After visiting many kitchen suppliers we decided that German Kitchens provided the best quality and with the four years free credit enabled us to afford many of the special pieces of furniture. The furniture was delivered already built on time and without anything missing. The pieces fitted perfectly and the whole kitche was fitted in a week. The quality of the furnitue was as described on their website and shown in the showroom. We have been highly delighted with every aspect of the refit and… Read Full Review

Report this review
★★★★★

“we purchased a kutchenhaus kitchen in 2006 and had a...”

Written on: 06/05/2011 by lynda wyatt (1 review written)

we purchased a kutchenhaus kitchen in 2006 and had a fantastic exeperience.
.....so when we moved house and needed a new kitchen we had no hesitation but to return to kutchenhaus again. In the chester store annette dealt with us and had already serviced our original kitchen when she worked in Manchester.. she even remembered us! Marc helped us to design our dream kitchen which presented its challenges! FANTASTIC RESULT! :)
John Coppack was an ace fitter and he even came back to do us a favour… Read Full Review

Report this review
★☆☆☆☆

“This 'business' couldn't be more inadequate and...”

Written on: 15/04/2011

This 'business' couldn't be more inadequate and incapable of hosting at a professional level. As I have witnessed in so many other written reviews, employees over indulge you with facts on how great the German Quality of the kitchen is, referring to it as like driving an Audi. My Audi works perfectly and was made to fit perfectly. My kitchen however, was not. But low and behold, I have paid my kitchen off and I have been lowley disregarded. The sales person I dealt with, I can't get hold of… Read Full Review

Guest's Comment

Written on: 27/05/2011

Agree with you here. Its like saying kutchen haus are udi and others are skoda, 20 years ago the quality difference was massive. In todays world they are not worth the extra money over a well planned out kitchen bought from a national joinery firm.

Reply to this comment

Guest's Comment

Written on: 26/07/2011

Totally agree this is the worst place you could buy a kitchen from once they have your money you get treated badly you never get told the truth the quality is no where near as good as they decribe and when you complain you get abuse or get the phone put down on you and you are left with half a kitchen in and don't know what to do next!!! be aware for severe stress buying from this company you will be lied to from day one apart from the coffee you ask for when you are in their nice showrooms!!!

Reply to this comment
Report this review Read 2 Comments
overview