Written on: 28/03/2011
What can I say other than I love my new kitchen which we have just had fitted by Kutchenhaus.We visited the Chester store because the web site mentioned it had the largest amount of displays to view and it was right, it was very hard to make a choice but the staff were very helpfull ,Annette gave us some great advice and Marc came up with a fantastic design ,We decided to go with the finance option as we had read some scary reviews about the fitting and aftersales but we liked to kitchens so… Read Full Review
Written on: 22/03/2011
Just had my new kitchen fitted, an how fantastic it looks. kutchenhaus have been a pleasure to deal with from start to finish. The sales team listened to what i wanted from my new kitchen design and also came up with some different ideas. It took longer than i expected to arrive but it was well worth the wait. Marc and John the fitters did an excellent job installing the kitchen and were most helpful. After looking at other kitchen company's Kutchenhaus was the company that ticked all the… Read Full Review
Written on: 19/03/2011
Very pleased with the finished kitchen. Marc and Jonathan the fitters did a great job. Marc provided some very useful advice during the design stage and skilfully overcame an oversight in the design.
Thankfully our kitchen was delivered complete so we did not have the problem with replacement parts that other reviewers experienced.
Unless you get their finance, they expect you to pay up front leading to anxious weeks wondering if you have done the right thing - thankfully we feel we have!… Read Full Review
Written on: 11/03/2011 by GURCELEN (1 review written)
Impressive shop floor very capable designers and sales team but after the sale and they receive their money they all dissapear.There is no after sales and they do not care about any problem during installation.If anything missing or faulty you have to wait up to 8 weeks delivery from Germany and you are lucky if they care and order it.They do not answer the phone and e mails and have very little authority and control over the subcontractor fitters.Please check every single details carefully… Read Full Review
Written on: 02/03/2011
This is the most un proffessional company I have ever had to deal with, horrendous mistakes at sales team and installations level. The employees are consistent they do not care about clients. Never deal with this company… Read Full Review
Written on: 24/02/2011
Awful awful company to deal with post order - the surveyor inaccurately measured the room resulting in incorrectly sized units being fitted, the fitters were unprofessional and amateurish, the installations department were horrendous in dealing with the errors and mistakes. That combined with their general rudeness made the whole process unbearable. The managers have no concept of how to organise their business from a basic operational level - lets hope they go out of business soon. Avoid at… Read Full Review
Written on: 21/02/2011
Originally we were pleased that we decided to purchase our kitchen from Kutchenhaus. Great showroom with very helpful sales team. However 6 months after installation we have a problem with our worktops which sctatch very easily despite there claim they are the best on the market an very durable. Customer services refuse to even discuss the matter are are completly uninterested in our complaint. Knowone from the company is even willing to come and examine the damage there response is 'we will… Read Full Review
Written on: 30/01/2011
New Kitchen fitted in Sept/Oct 2005, Kuchenhaus Fitters constantly argued when questioned about work on plans they didn't think they should do, Wrong parts delivered, Faulty Plumbing leaving water leaking under cabinets, work-tops cut wrong, Fitters replies unacceptable when questioned about sub-standard work, and Managements ability to help non-existent, customer care or after sales help DOES NOT EXIST, monies taken weeks before Kitchen was signed off whilst complaints and issues on-going… Read Full Review
Written on: 27/01/2011
Pretty happy. Good quality kitchen, and cheaper than B & Q and others were quoting. Designer in shop was professional and helpful, especially when we had to change design after paying deposit due to amendment to our extension plans. Delivery came on time (depsite poor weather), and one month after installation, we are still pleased.
Only slight problem was that one of the doors supplied was incorrect, but this is being sorted by the shop. In comparison to my past experiences with some… Read Full Review
Written on: 26/01/2011
Great design, good installation - but terrible, terrible after sales service - Kutchenhaus took our money and ran. Problems after installation have failed to be resolved despite my attempted correspondence with the Managing Director. No care or concern shown at problems raised which should have been resolved quickly.
Would not recommend Kutchenhaus after this experience. Very poor… Read Full Review
Written on: 26/01/2011
I bought a kitchen in December 2009 and it was fitted in March 2010.Two weeks after the fitting the doors on most of the units had dropped and we requested the fitter to return to correct them. After many phone calls and emails a fitter was sent in June and he spent 3 hours correcting the other fitters mistakes. We then re-visited the original qoute and discovered that quite a few things that were quoted as necessary had in fact not been done.We emailed the customer service manager(joke title)… Read Full Review
Written on: 22/01/2011
Purchased a kitchen from Kutchenhaus in June 2010. The fitting of the kitchen was 6th July. The work surface delivered was the wrong one and had to be re-ordered. Also two doors for the integrated fridge were the wrong size and also had to be re-ordered.
The fitters four weeks later returned to fit the new top.
When they returned they found that one of the joining tops had bubbled and would also need replacing.
31st December - the fitters were supposed to return to complete the work.
I… Read Full Review
Written on: 15/01/2011 by kutchenjoke (1 review written)
DO NOT GO NEAR THEM!!!! The company is a joke. Great showroom, great sales guy very knowledgable, listened, knew what we wanted. Was surprised how the price dropped with a little tweaking (alarm bells should of rung louder). Delivered on the date specified. Promised the best fitter, who started but never finished the job. A sub-contractor to the sub-contractor arrived who basically fitted it with a hammer and heavy hand.
You see the problem with this company is a very good sales front. Looks… Read Full Review
Written on: 12/01/2011
Ordered a kitchen from this branch in the middle of 2010 and was really pleased with the helpfulness of the staff. However when it arrived it arrived with no appliances due to an internal reorganisation, they had gone to a different distibution centre. The fitters and electricians were excellent (locally recommended) and had to work with damaged carcasses and doors and no soft closure packs. It also became clear when the units started to be fitted that the designer had little or no idea what… Read Full Review
Written on: 08/01/2011
I would never recommend anyone to even visit their shop. They take the full payment and than want to know nothing about you. I had to ring several times to find out when it would arrive. Eventually kitchen ordered in June arrived in December. No worktop. The fitter didnt know anything about it. One Hob several handles and soft closures were missing. There were scratches on units. Rang several times about the worktop. Neither someone returns the call, nor anyone answers. Was given a… Read Full Review
Written on: 17/12/2010
After thinking very carefully about which company to go with we decided to get our new kitchen from Kutchenhaus in York. They weren't the cheapest we looked at by far but the service and design they were able to offer made them the clear choice in the end. The designer really listened to our needs and helped us get what we wanted within our budget. Mark the fitter has done a fantastic job and I can't wait to show off my new kitchen to all the family over christmas!
A massive thank you to all… Read Full Review
Written on: 14/12/2010
As usual you go on holiday and you read a trip advisor review and you make a decision, same thing.Went on all kitchen site review centres and was glad we Kutchenhaus in Glasgow. From start to finish no pressure from showroom. The lad was polite,gave us a demonstration and told us who they were and what made them different.He arranged someone to measure our kitchen who was in and out in 20 mins.Then we went back to Braehead and Claire designed a layout for us to discuss. Very knowledgable and… Read Full Review
Written on: 30/11/2010
I found the Braehead staff of Kutchenhaus very proffessional, the quality was excellent. Measurement was spot on, could not fault them in anyway. There was 2 consultations to make sure i was happy with the layout. After a few tweeks on layout, went ahead with the purchase. Prior to the kitchen being ordered and delivered the fitter came and rechecked the original measurements and tweaked accordingly before i signed. You get what you pay for. I had access to an electrician and plaster through… Read Full Review
Written on: 30/10/2010
We are very satisfied with all workmanship - everything has been completed and in a most professional manner.
Kitchen fitter and electrician have been most co-operative.
Pre-fitting sales and design support was excellent as was delivery.
… Read Full Review
Written on: 28/10/2010
Finally i can now sit back and enjoy my German Kitchen but only after encountering various problems. It has taken 6 months to complete my kitchen. If it wasnt for Ange in distribution then i am certain i would still be waiting. After speaking to various members of staff across the whole of Kutchenhaus and getting nowhere, staff not interested, being passed from pillar to post, not getting the correct information and not having any of my calls returned, i took my friends advice, who had… Read Full Review
As rated by real users
" The worst experience I have ever had !!! Ever !!!! " Read More
" Great Service " Read More
Written by ncs1
" Traditional oak kitchen " Read More
" Optiplan Kitchens Camberley Reccommended " Read More
Written by sandhurst1997
" Brilliant! " Read More
Written by Leamjo