Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.6 / 5
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★★☆☆☆

“Great Kitchen Units - Appalling Service”

Written on: 20/09/2011

Wanting a stunning kitchen to fit our new extension, we visited the showroom at Chester which looks fabulous, where we sat and watched our dream kitchen put together on the CAD system. A second visit to the showroom to finalise the plan was fine, but that's where the problems started. At that stage they insist on payment in full prior to the order being accepted. NEVER, EVER, AGAIN. The units arrived on time as did the fabulous fitter Tony,(also Glen was great on several later visits) who then… Read Full Review

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★★★★☆

“Very happy with kitchen”

Written on: 11/09/2011 by psambrook (1 review written)

We purchased the kitchen in 2009 from kutchenhaus paying a little more than other stores but as the quality was there to see, also the units came complete/assembled and as i was fitting the kitchen would save time. During the last 2 years of having the kitchen we have been extremely pleased with its durabilty design and finish. The only problem we have had was the Franke tap however i contacted Annette at the chester branch,she was extremely helpfull and i received the new fitting which is now… Read Full Review

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★★★★★

“Excellent kitchen and super design service”

Written on: 03/09/2011 by DaveandOlwen (1 review written)

From the very start the designer listened to what we wanted and then suggested ideas for us to consider, this was very helpful as there were interesting ideas we hadn’t thought about, this helped us come to a decision on the layout...even if some of the designs were to help us see what we didn’t want. He even went to the trouble of sending updated designs to us via email to show layouts that had been dreamed about at night! Delivery time was quicker than advised; the only minor problem was… Read Full Review

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★☆☆☆☆

“worst kitchen i have ever had ”

Written on: 31/08/2011 by lianne (1 review written)

all i can say is i would never buy off them ever again my last kitchen was flat pack and 100% better than this one i have got now. i had the whole lot off and so did my mum the day my kitchen was fitted i went to put washer on and it did not work had to wait 10 days to get it fixed then 10 month later it went on fire. then one off my doors fell off on my turning door and i am still waiting for them to fix it 1 year later. i have had the pipe under my sink changed 3 times and it still leaks and… Read Full Review

Richardedyedy's Response to lianne's Review

Written on: 09/09/2011

Your grammer is shocking!!!!!!!

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Guest's Response to lianne's Review

Written on: 07/12/2011

know exactly how you feel, made payment of £31400 in Feb 2011 and Im still waiting for items to be fixed and replaced. the worst company I have ever had the missfortune to deal with. They are definately a company that takes the money and doesnt care. wouldnt reccommend them to my worst enemy.

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Sturluson's Response to lianne's Review

Written on: 07/11/2011

Lianne,

Sorry to hear about your problems with your kitchen, but can I point out that the majority of your above complaints do not relate to Kutchenhaus furniture directly. Rather, you appear to have had problems with a number of your appliances and sinks/taps. Can I point out that the appliances etc. are manufactured by other companies, and while I cannot comment on the appliances you chose, you cannot hold Kutchenhaus responsible for their performance. You should have been able to get a replacement had you contacted Kutchenhaus.

As I said, Kutchenhaus is responsible for the performance of the furniture (units, worktops etc) ONLY, and therefore your review does not reflect Kutchenhaus as a whole.

My advice would be to go to the store you bought from and explain your situation. Also, with all respect please check you grammar and spelling as it can be rather hard to identify exactly your points.

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★★★★★

“Would use Kutchenhaus again, if I live long enough!”

Written on: 24/08/2011

In the last few days of 2009, having made a few earlier enquiries and being in the vicinity again, my wife and I went back to the Chester Branch of Kutchenhaus to arrange an appointment with a Kitchen Designer, although we were not intending to proceed with a new installation for a few months. Patsy met us and we explained what we wanted to do. Tim was just finishing an appointment with another customer, so we were invited to have a word with him. That word turned into a full design… Read Full Review

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★★★★☆

“Superb quality”

Written on: 24/08/2011 by SEWalsh (1 review written)

Tony, the fitter did an excellent job - nothing was too much trouble and thanks to him any problems were reduced to a minimum. Pat at the showroom was also incredibly helpful, but I did feel that nobody was prepared to take over when our designer left the company and I have ended up with a useless additional shelf (at a cost of £50) which I am not too happy about. I don't think that would have happened if another designer had taken over. That said I am absolutely delighted with the finished… Read Full Review

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★★★★☆

“outstanding quality ”

Written on: 23/08/2011 by Dilys (1 review written)

The moment you walk into the showroom in Chester you know you are in for a treat. Staff extremely helpful and the design was absolutely fantastic. If you have set ideas and requests they can be encorporated into the finished design. Although the fitter was brilliant there were a couple of minor parts missing. absolutely delighted with my kitchen and receive many favourable comments from visitors!… Read Full Review

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★★★★★

“Rob Jones Drury fitted kitchen”

Written on: 23/08/2011 by robjones (1 review written)

I wanted a unique kitchen that fitted my needs. After visiting a number of providers went to Kutchenhaus. Annette dealt with me initially nothing was too much trouble, and made suggestions about handles and doors, which being a man deciding what kitchen finishes to have is difficult. I wanted it delivered a number of months after I ordered it and it arrived due date on time all intact. The delivery drivers were most helpful and careful with the kitchen, which fitted prefectly, excellent quality… Read Full Review

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★★★★★

“Great Kitchen”

Written on: 23/08/2011

We were really concerned when we read about problems on web sites like this! Our experience has been positive, We dealt with Jay one of the managers and he was very helpful. Our kitchen arrived on time and was complete. We had some items that were slightly damaged in transit and they were promptly replaced. The kitchen looks fantastic and looks no different to kitchens that were priced at 30-40k. We ordered our own worktop and appliances as it was more cost effective and we wanted a higher… Read Full Review

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★★★★★

“We are delighted with our kitchen from Kutchenhaus in York”

Written on: 20/08/2011 by Pauline22 (1 review written)

After looking at lots of kitchens we happened upon the Kutchenhaus showroom in York by accident and were so impressed that we did not look anywhere else for our new kitchen. The showroom is immaculate and the displays superb. From design to delivery the service we received was excellent. Our designer Nick was patient and helpful and gave advice without being pushy. We probably spent a bit more that we intended but we got a quality product and value for money. We also got our appliances… Read Full Review

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★☆☆☆☆

“The Worst Kitchen Company Ever!”

Written on: 19/08/2011 by splitlink (1 review written)

With all the other kitchen companies going bust and especially as they are all the big firms who take large payments up front I was incredibly sceptical about placing an order. So we went and got our kitchen planned the units are fantastic and they spend a lot of time with you whilst you get the design right. So we placed our order paid our money and went home and waited. We waited, the weeks turned into months and before we knew it three months had passed! we were getting very very… Read Full Review

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★★★★★

“We love our new kitchen”

Written on: 16/08/2011 by RobertSullivan (1 review written)

We thought we could not afford a new kitchen from Kutchenhaus,because when we visited the store our first thoughts were wow and then expensive,but we started talking to a very helpfull lady in the store.She explained how the designer will do a no frills design (my words not hers)to start with and would not let us get to carried away. This put us at ease, we had the design done and to our surprise the kitchen came out cheaper than a local DIY store had qouted us.The kitchen is now fully… Read Full Review

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★★★★★

“Cancelled Order”

Written on: 15/08/2011

We visited the Chester branch of KutchenHaus, we placed a deposit for a kitchen which we had a design done for. After a few alterations we were ready to place an order. However due to some other circumstances we had to cancel the order. KautchenHaus were kind enough to refund our deposit without any trouble… Read Full Review

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★★★★★

“Very satisfied customer”

Written on: 14/08/2011 by Wigan15 (1 review written)

We were very concerned on reading the negative reviews of Kutchenhaus as we had already ordered a new kitchen from them and paid in full. However, I am pleased to report that everything has turned out well and we now have a beautiful kitchen and dining area which we are delighted with and which is the envy of friends who have purchased kitchens from elsewhere. Mark Parker at Barton Square was very good in helping us design the kitchen and dining area furniture and was most patient in answering… Read Full Review

Whatthehell's Response to Wigan15's Review

Written on: 15/08/2011

I find it incredibly hard to belive your story - it may be correct in which case you have been lucky.

However, I find it very strange that whenever someone writes a bad review of Kutchenhaus, a 5* review appears straightaway to come on top f all the other reviews - I am very suspicious.

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Splitlink's Response to Wigan15's Review

Written on: 19/08/2011

I too also think these reviews are not genuine, if you are reading this make up your own mind after all its your money, but be careful!

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★☆☆☆☆

“DON"T EVEN GO NEAR! - Please read it will save you a...”

Written on: 13/08/2011 by KutchenHATE (1 review written)

I know many people write fake hate reviews and even fake good reviews, but please believe me when I say this review is the truth, in fact I am prepared to stand up in court and testify to that. We went into the shop just after Christmas and ordered the kitchen, very nice showroom, nice staff, very attentive. Then it went all wrong, horribly wrong. The kitchen only started to get fitted in July, and now we're halfway through August and it is still not fitted. So here's the catalogue of very… Read Full Review

Whatthehell's Response to KutchenHATE's Review

Written on: 15/08/2011

You have my sympathy - this is a truly awful company. I regret every moment (and penny) I have spent on this company. Anyone out there thinking of going to KutchenStink - avoid and you will save yourself a lot of stress.

I am interested in taking action against this company.

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Splitlink's Response to KutchenHATE's Review

Written on: 19/08/2011

Shocking! These guys need shutting down!

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Whatthehell's Response to KutchenHATE's Review

Written on: 15/08/2011

By the way, beware of Kutchenhaus putting pressure on the 'Reviewcentre' to delete your eview - that's what they did to me until I proved to the reviewcentre the lies that Kutchenhaus had told me and also said I was willing t defend any lible actions from Kutchenhaus.

Also you will notice that as soon as a bad review is written about Kutchenhaus, a good one will arrive straight away to knock you off the no 1 spot - very, very suspicious.

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★☆☆☆☆

“Grab your money and run”

Written on: 01/08/2011 by MrandMrsShawarby (1 review written)

Starts well with nice showroom, salesmen who try to baffle you with their IT skills, waffle about how good things are and how it's half price and they pay the VAT!!!!!! They even advise you to deal with the installation team to do tiling etc as they are cheaper than going through Kutchenhaus - what a laugh!!! Moves on to a change of installation date, still with the assurance that it will all be finished in the timescale - booked in February, due for installation May. Installers did not finish… Read Full Review

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★★★★★

“Beautiful Kitchen”

Written on: 13/07/2011

Kitchen purchased from Kutchenhaus April 2011 delivered June 2011 I have read other reviews whether good or bad just depends on each persons experience (isnt this the same for everything). Anyway from my experience i can only give a brilliant review, the staff at the Sutton Coldfield branch were excellent, the lady on reception even took the time to watch our 2 year old while we planned our kitchen. I must give a special mention of thanks to Jay who was excellent, very helpful and informative… Read Full Review

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★☆☆☆☆

“Kutchenhaus - Don't even go there”

Written on: 24/06/2011

Looking at other reviews on this and other websites, it seems to me that if everything goes to plan then people think it is great. Unfortunately, I fall into the majority of reviews I keep finding everywhere now. I just wish I had read them before. OK Here goes and I will be very honest - the shops look good, the service seems great ….. until you have ordered. From there on, if you have any problems, you would have been better off ordering a heart monitor. There are two UK shareholders who… Read Full Review

Guest's Comment

Written on: 26/07/2011

Totally agree Kutchenhaus don't care once they have your money the service is rubbish. If anyone reads this the cupboards are good but the service and aftercare is beyond belief and save yourself a few grand for the repairs you will have to fork out once you have had it fitted by one of there fitters cos you gonna need it!!!!

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★★★★★

“great product, good price”

Written on: 24/06/2011

the shop is stunning, the staff were helpful and were obviously well trained, it was a pleasure doing busiess with them, my delivery came as and when they said, and to my suprise everything went perfectly smooth, my kitchen now looks great, definatly recomend then if your looking for quality at a reasonable price… Read Full Review

Guest's Comment

Written on: 24/06/2011

With my recent experience (24/25 June 2011) I would DISAGREE with every single word above. Are you sure you are not associated with Kutchenhaus?

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Guest's Comment

Written on: 11/07/2011

I also found the staff at sutton coldfield to be very helpfull and there showroom is the best ive seen around the birmingham area, i only had one minor issue on delivery which was a damanged door, which i reported and they sent a replacement a couple of weeks later, i have fitted a few kitchens in the past but i must say these were by far the easiest, so all in all a good experience

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★★★★☆

“Fantastic”

Written on: 19/06/2011 by jon1234 (1 review written)

Just had my new kitchen fitted and the whole experience has been fantastic. The kitchen was delivered on time and the delivery guys were so helpful. We decided to have the kitchen fitted by kutchenhaus and from having the survey done to installation Marc the fitter was so professional and nothing was to much trouble to him...Thank you Marc. The sales team went through everything and gave good advice. All in all i can not fault the company and would recommend them to anybody who is in the market… Read Full Review

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