Kutchenhaus Reviews - www.kutchenhaus.co.uk

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Kutchenhaus www.kutchenhaus.co.uk
★★★★☆

“Buying a Kitchen the Kutchenhaus Way”

Written on: 22/03/2012 by BHusselbee (1 review written)

Having spent quite some time considering what type of kitchen we wanted and researching the local suppliers we decided to visit the Kutchenhaus store in Sutton Coldfield which we had been in before. The first thing you realise is the vast range of kitchens on view. We took our time browsing without the usual practice of the sales person hovering over you. When we were ready the sales staff were there answering our questions professionally, to the point… Read Full Review

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★★★★★

“You get what you pay for – 7* Quality & Service”

Written on: 20/03/2012 by WigginsL (1 review written)

In April 2011 we bought an older sixties bungalow that needed completely gutting and modernising. This was the first time we had ever bought a kitchen so having decided on the work to be done and build schedule I then spent several months looking for a kitchen. I went everywhere you can think of and it is fair to say I was exhausted with looking at either poor quality, badly finished and/or overpriced kitchens. There was even an element of despair creeping in that I wouldn’t get what I… Read Full Review

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★★★★☆

“Very pleased”

Written on: 28/02/2012 by Tracieallen (1 review written)

I shopped around for serval months and had various quotes from kitchen companies but was concerned by the costs involved. I saw kutchenhaus online and went to their breahead store to view the product. I was very impressed with the range of kitchens and found one I liked. Carrie ann dealt with us and spent the next four hours designing a kitchen we liked. Her knowledge and advice was invaluable and resulted in us signing up that day! We had regular calls with updates on any minor changes… Read Full Review

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★★★★★

“Great service and lovely result”

Written on: 10/02/2012 by JudithFisher (1 review written)

This was the first time we've ever bought a kitchen, but Carrie Ann, our sales assistant, took us through the whole process step by step, thinking about practicalities as well as design. We were in the process of buying a new house and Kutchenhaus were able to be flexible with measuring up the kitchen and with dates of installation. We were kept up to date at every point in the process, with Carrie Ann checking we understood the implication of even minor changes. Our fitters were very… Read Full Review

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★★★★★

“Customer comment”

Written on: 30/01/2012

WE ARE PLEASED WITH THE WHOLE EXPERIENCE, FROM THE SALES STAFF, DESIGNER,TO FITTING CONTRACTORS. THE KITCHEN WORKS WELL AND LOOKS SUPERB. WE WOULD LIKE TO THANK JAMIE (SALES) AND HIS TWO ASSISTANTS, JAY THE DESIGNER FOR HIS EXPERTISE AND PATIENCE AND MARK TERRY WHO DID AN EXCELLENT JOB WITH THE FITTING. WE ARE DELIGHTED WITH THE END RESULT … Read Full Review

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★★★★☆

“The only company who made an effort”

Written on: 23/01/2012 by ColinReed (2 reviews written)

After many months of looking at other companies and slow response to requests for ideas and options we found Kutchenhaus. In three visits to the store in Manchester we had the plan for the kitchen we wanted, the salesman was enthusiastic and used design software which provided choices and changes as you waited. The time between costing and site survey was also not long. Once the design was finalised and the kitchen ordered it arrived on schedule (although there was an 8 week manufacturing wait)… Read Full Review

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★★★★☆

“very satisfied customer. ”

Written on: 08/11/2011 by graemebell (1 review written)

satisfied with the sales service,design and layout plans, felt comfortable with the process. install date was a little disappointing, area manger helped the process. the best way he could. but the very efficient installation team and the final kitchen install made up for all the wait. would recommend to anyone. the attitude of the install engineers was commendable and left area clean and tidy and could not do enough to accommodate my requests. excellent team of installers… Read Full Review

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★★★★★

“The Truth about Kutchenhaus”

Written on: 08/11/2011 by james.bingham2 (1 review written)

Earlier on this year we had decided that our kitchen needed replacing. We had looked around all the usual providers, DIY stores etc and also bespoke kitchen manufactures. Whilst many came up with semi decent designs the standard of their product left a lot to be desired. Purely by chance we came upon Kutchenhaus in Hull. From the moment we entered the showroom we were greeted by a lady who allowed us to wander around at our leisure and finally when we needed questions to be answered she… Read Full Review

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★★★★★

“delivering quality”

Written on: 25/10/2011

Our difficulty was that we needed a kitchen built around existing wall and floor tiles. After many months of searching we found kitchenhaus. From the outset we were looked after and all our needs taken into account at the planning stage. Design options were suggested and when we deciding on the finish required, and the choices were many we were never rushed. Delivery was on time and fitting completed with the minimum of fuss and by really pleasant guys. The quality is superb and we now have a… Read Full Review

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★★★★☆

“NEW KITCHEN UNITS AND DESIGN”

Written on: 30/09/2011 by RV8CMRENDALL (1 review written)

Having decided to fit a new kitchen we visited several suppliers in our area, from very well known DIY stores to local traders. Some were less helpful than others. Eventually we tentatively visited Kutchenhaus in Chester thinking we would have to pay more than originally planned - and we did - but you get what you pay for. However we were very impressed from the outset. A welcoming reception, a good browse around on our own to see what was on offer including tasty cups of coffee and more… Read Full Review

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★★★★☆

“Honest Review”

Written on: 23/09/2011 by marymill (1 review written)

We ordered and bought our kitchen units and appliances from Kutchenhaus Chester earlier this year. From start to end we found the service excellent with the staff at Chester being both friendly and professional making our purchase so much easier. The layout of the branch was very good to view which in turn made choosing our units easier and the general feeling of not being 'harassed' to make a purchase both unusual and pleasant. The staff were helpful without being obvious and the time spent… Read Full Review

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★★★★★

“Honest, genuine review”

Written on: 20/09/2011 by FWWAY (1 review written)

We loved the kitchens from Kutchenhaus as soon as we walked into the store but had heard they were expensive so we were a bit apprehensive about getting a quote. We shopped around some other high street diy stores but none of their kitchens seemed to match the build quality. We've previously bought from MFI and have found after a few years that the edging comes off the worktops and the chipboard shows through the cabinet edgings. After a few trips to the shop (where we were always made to… Read Full Review

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★★☆☆☆

“Great Kitchen Units - Appalling Service”

Written on: 20/09/2011

Wanting a stunning kitchen to fit our new extension, we visited the showroom at Chester which looks fabulous, where we sat and watched our dream kitchen put together on the CAD system. A second visit to the showroom to finalise the plan was fine, but that's where the problems started. At that stage they insist on payment in full prior to the order being accepted. NEVER, EVER, AGAIN. The units arrived on time as did the fabulous fitter Tony,(also Glen was great on several later visits) who then… Read Full Review

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★★★★☆

“Very happy with kitchen”

Written on: 11/09/2011 by psambrook (1 review written)

We purchased the kitchen in 2009 from kutchenhaus paying a little more than other stores but as the quality was there to see, also the units came complete/assembled and as i was fitting the kitchen would save time. During the last 2 years of having the kitchen we have been extremely pleased with its durabilty design and finish. The only problem we have had was the Franke tap however i contacted Annette at the chester branch,she was extremely helpfull and i received the new fitting which is now… Read Full Review

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★★★★★

“Excellent kitchen and super design service”

Written on: 03/09/2011 by DaveandOlwen (1 review written)

From the very start the designer listened to what we wanted and then suggested ideas for us to consider, this was very helpful as there were interesting ideas we hadn’t thought about, this helped us come to a decision on the layout...even if some of the designs were to help us see what we didn’t want. He even went to the trouble of sending updated designs to us via email to show layouts that had been dreamed about at night! Delivery time was quicker than advised; the only minor problem was… Read Full Review

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★☆☆☆☆

“worst kitchen i have ever had ”

Written on: 31/08/2011 by lianne (1 review written)

all i can say is i would never buy off them ever again my last kitchen was flat pack and 100% better than this one i have got now. i had the whole lot off and so did my mum the day my kitchen was fitted i went to put washer on and it did not work had to wait 10 days to get it fixed then 10 month later it went on fire. then one off my doors fell off on my turning door and i am still waiting for them to fix it 1 year later. i have had the pipe under my sink changed 3 times and it still leaks and… Read Full Review

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Richardedyedy's Response to lianne's Review

Written on: 09/09/2011

Your grammer is shocking!!!!!!!

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Guest's Response to lianne's Review

Written on: 07/12/2011

know exactly how you feel, made payment of £31400 in Feb 2011 and Im still waiting for items to be fixed and replaced. the worst company I have ever had the missfortune to deal with. They are definately a company that takes the money and doesnt care. wouldnt reccommend them to my worst enemy.

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Sturluson's Response to lianne's Review

Written on: 07/11/2011

Lianne,

Sorry to hear about your problems with your kitchen, but can I point out that the majority of your above complaints do not relate to Kutchenhaus furniture directly. Rather, you appear to have had problems with a number of your appliances and sinks/taps. Can I point out that the appliances etc. are manufactured by other companies, and while I cannot comment on the appliances you chose, you cannot hold Kutchenhaus responsible for their performance. You should have been able to get a replacement had you contacted Kutchenhaus.

As I said, Kutchenhaus is responsible for the performance of the furniture (units, worktops etc) ONLY, and therefore your review does not reflect Kutchenhaus as a whole.

My advice would be to go to the store you bought from and explain your situation. Also, with all respect please check you grammar and spelling as it can be rather hard to identify exactly your points.

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★★★★★

“Would use Kutchenhaus again, if I live long enough!”

Written on: 24/08/2011

In the last few days of 2009, having made a few earlier enquiries and being in the vicinity again, my wife and I went back to the Chester Branch of Kutchenhaus to arrange an appointment with a Kitchen Designer, although we were not intending to proceed with a new installation for a few months. Patsy met us and we explained what we wanted to do. Tim was just finishing an appointment with another customer, so we were invited to have a word with him. That word turned into a full design… Read Full Review

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★★★★☆

“Superb quality”

Written on: 24/08/2011 by SEWalsh (1 review written)

Tony, the fitter did an excellent job - nothing was too much trouble and thanks to him any problems were reduced to a minimum. Pat at the showroom was also incredibly helpful, but I did feel that nobody was prepared to take over when our designer left the company and I have ended up with a useless additional shelf (at a cost of £50) which I am not too happy about. I don't think that would have happened if another designer had taken over. That said I am absolutely delighted with the finished… Read Full Review

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★★★★☆

“outstanding quality ”

Written on: 23/08/2011 by Dilys (1 review written)

The moment you walk into the showroom in Chester you know you are in for a treat. Staff extremely helpful and the design was absolutely fantastic. If you have set ideas and requests they can be encorporated into the finished design. Although the fitter was brilliant there were a couple of minor parts missing. absolutely delighted with my kitchen and receive many favourable comments from visitors!… Read Full Review

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★★★★★

“Rob Jones Drury fitted kitchen”

Written on: 23/08/2011 by robjones (1 review written)

I wanted a unique kitchen that fitted my needs. After visiting a number of providers went to Kutchenhaus. Annette dealt with me initially nothing was too much trouble, and made suggestions about handles and doors, which being a man deciding what kitchen finishes to have is difficult. I wanted it delivered a number of months after I ordered it and it arrived due date on time all intact. The delivery drivers were most helpful and careful with the kitchen, which fitted prefectly, excellent quality… Read Full Review

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