Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
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★★★★☆

“New Fitted Kitchen”

Written on: 10/07/2013 by Gayna (1 review written)

We re pleased with our kitchen installation it has been well fitted and we are pleased with the units we chose. Mrs Gayna Peters… Read Full Review

Shionaga's Response to Gayna's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★☆☆☆☆

“Very very poor”

Written on: 03/07/2013 by MrsAdamsunhappy (1 review written)

It's taken six months and our kitchen is still not right handles don't fit work tops wrong size poor communication no apologies so much for German precision really not happy… Read Full Review

Aimee0505's Response to MrsAdamsunhappy's Review

Written on: 03/07/2013

Just wondering which branch you got your kitchen from as I am also having some issues with the completion of our kitchen

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Nicola28's reply to Aimee0505's Comment

Written on: 24/07/2013

We too are struggling to have our kitchen completed through the Manchester branch.

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Damariscrowley37's Response to MrsAdamsunhappy's Review

Written on: 07/04/2014

Hear hear - snap.

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Shionaga's Response to MrsAdamsunhappy's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★☆☆☆☆

“Appalling after sales service and poor installation”

Written on: 02/07/2013

Absolutely appalling after sales service, Kitchen not completed on time damage to kitchen floor! This is the total experience you can expect at Kutchenhaus Braehead. I have phoned been into the store on 2 occasions met the store manager who said he would sort everything when he came back from holiday( he came back on the 12th of June) I am still waiting on my phone call nearly a month later! I am totally disgusted with the lack of customer service and broken promises, I am a manager in… Read Full Review

Aimee0505's Comment

Written on: 07/07/2013

I am also having an awful experience, kitchen not completed yet after 4 weeks, fridge leaking, no sink and I have to wash up in a bowl outside with 6 children! I'm in despair!

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Nicola28's Comment

Written on: 24/07/2013

Us too! How I wish I was reporting the glowing reviews of other people. This appalling customer service is absolutely wiping out the pleasure of the quality of the kitchen!

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Aimee0505's Comment

Written on: 24/07/2013

I do know how you feel but we have now had our kitchen finished and its lovely! And well worth the wait, we did have a problem at first but was resolved, the problem was that we had to wait for the work top to come from Germany, I hope you feel the same in few weeks, we also got from the Manchester branch.

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Damariscrowley37's Comment

Written on: 07/04/2014

I'm glad to see you as a manager say this - they always behave as if they are completely in the right and there is no problem, and no other way to do it! But I agree absolutely, especially 'lack of customer service and broken promises'. No wonder they demand payment up front.

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Review on New Kitchen”

Written on: 29/06/2013 by guy123mcc (1 review written)

The quality of the German kitchen is out standing, the sales and design team was extremely helpful and very professional. The installation was slow but extremely competitent resulting in a first class fitting. Their Customer Services dept leaves a lot to be desired - needs to improve in this area. Would I recommend Kutchenhaus kitchens - yes, would I go back - yes, would I ask for Mark - yes. What area would I suggest they improve upon - communication within their Customer Services Dept -… Read Full Review

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★★★★★

“Everything happened exactly as promised”

Written on: 22/06/2013 by clairecheshire (1 review written)

The kitchens in the showroom were really beautiful,I was so impressed. The planning service was very thorough and once I was happy with everything I was told about what would happen next and when. Everything went exactly to plan and the fitter was very skilled and really helpful. Nothing was too much trouble. I am delighted with the kitchen and would definitely recommend Kutchenhaus to others. Claire Duggan… Read Full Review

Shionaga's Response to clairecheshire's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Superb high quality product with some issues on the way”

Written on: 20/06/2013 by KathandRay (1 review written)

The quality and type of Kutchenhaus product was the driving force behind our selection for what in essence is our dream kitchen. The initial design phase was slightly problematic due to our project bridging two of their designers but this was overcome through professional liaison and we ended up with a kitchen design that not only met our design but it was enhanced through the designers detailed knowledge of the products and how it would best work for us. The delivery and installation was… Read Full Review

Shionaga's Response to KathandRay's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“Fab kitchen don't buy it from homebase”

Written on: 19/06/2013

Odina are Nobilla kitchens ,Hombase have rights to market them as odina ,When we saw the kitchen in a Hombase store we loved it and booked a home visit to plan the kitchen ,whilst we where waiting I did a fair bit of research and discovered a company called Kutchenhaus the British arm of Nobilla, unfortunately for us (we live in the southwest)they are based in he midlands and north of England ,although I remembered Hombases price promise and thought lets see what Hombase come up with.get the… Read Full Review

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★☆☆☆☆

“Awful service from Kutchenhaus”

Written on: 18/05/2013

The Manchester showrooms are impressive and the quality of the units good but everything else stinks! The designer promised us something which the manufacturer and fitters (we used theirs) seem unable to deliver. Whose fault? We think a combination of the two. Our kitchen was supposed to be fitted at the end Jan 2013. It is now May 2013 and we currently have loads of kit littering our kitchen floor and a collection of unkept promises from shop and fitters that our kitchen will be completed. It… Read Full Review

Whatthehell's Comment

Written on: 01/06/2013

What you will find is that very soon, someone will write a review and give them 5 * for a fantastic kitchen and service just so that your review does not sit at the top. This company stinks and i am still trying to get compensation for ripping me off. It is now sitting with the financial ombudsman as i am now claimimg against the credit card company. Keep away from kutchenhaus.

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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Stilhaus Kitchens Reviews

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Aimee0505's Comment

Written on: 07/07/2013

i also have had an awful experience and wouldn't recommend kutchenhaus, i have paid premium rates for a second class service.

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★★★☆☆

“Not bad but.....”

Written on: 13/05/2013 by alpha661 (1 review written)

Firstly, overall the buying service, delivery(both bang on time) etc. was great. As was the fitting and the flexibility of Glen out fitter. It looks great, it all fits together well but it is small details that annoy!(Hence 3 stars not 4). A couple of examples:- Self closing hinges that don't- you have to push the things closed. Cupboards that only come with one shelf- but no one mentioned this and all others seem to come with 2. They are small things but spoil what is clearly sold as a… Read Full Review

Shionaga's Response to alpha661's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“Thrilled with my new kitchen”

Written on: 03/05/2013 by ahampson (1 review written)

When we started the process of planning the kitchen, Kutchenhaus was in our home town Chester. Once we were ready to go down to the finer details and ordering the kitchen the Chester branch had closed and had to go to the Trafford Centre, the chap we were to meet bent over backwards to accommodate an appointment to suit us and came in on his day off! Though this appointment was a long one, I felt reassured that he was paying as much attention to detail as if it was his own kitchen. Once this… Read Full Review

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★★★★★

“I love my new kitchen!”

Written on: 27/04/2013

We have received an excellent service from Kutchenhaus from planning to installation. The service has been efficient and professional throughout. Planning and design: the designer was very good but the software was a bit difficult at times which made a long design session more tedious from a customer point of view. I would have also liked to have been given more options for internal fixtures. Some of the designs were done without reference to light switches,lights and other immovable items… Read Full Review

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★☆☆☆☆

“Good kitchens, TERRIBLE design/installation service ”

Written on: 11/04/2013

The kitchen is pretty good but only a little better than B&Q or IKEA etc and definitely not worth the higher price! Unfortunately its the UK part of this firm that lets it down. The people in the showroom (Glasgow) are absolutely terrible at designing a kitchen, they basically sit there and expect you to talk them through the whole thing and as soon as you've signed the dotted line they do not care, multiple e-mails / phone calls to get any answers from them and no post installation survey as… Read Full Review

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★★★★★

“A Beautiful Kitchen.”

Written on: 05/04/2013

We have just had a new kitchen fitted(sahara,with walnut trim) and wanted to express our complete satisfaction with both the service we received from the staff in the showroom at the Trafford Centre and the fitter who installed it. The quality of the kitchen furniture is very good and all the items were packed well and delivered very carefully by the delivery men. [name removed] who designed the kitchen was very helpful and accommodated the many changes we made until we were happy with the… Read Full Review

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★★★★★

“Beautiful new kitchen”

Written on: 04/04/2013

From the survey to the finished kitchen, Craig and his team worked incredibly hard with great attention to detail to create a beautiful new kitchen. They put a lot of thought into the planning and consulted us at every step of the way. Nothing was too much trouble and they went out of their way to accommodate our requests with workmanship which is exemplary. They were not only careful and neat in their working methods but always left the house very clean and tidy. The team was very polite… Read Full Review

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★★★★★

“Great service and great kitchens!!”

Written on: 29/03/2013 by Miss_Jennison (1 review written)

The uniqueness of the kitchens was the deciding factor for buying a kitchen from Kutchenhaus. We didnt want the same kitchen as everyone else, and we now have our dream, bespoke kitchen! The whole team at the Hull branch were so helpful and friendly with everything from simply browsing the showroom to the installation stage - we went back in to the showroom during installation (we fitted the kitchen ourselves) to see how some parts went together, and the team were once again friendly and gave… Read Full Review

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★★★★☆

“The showroom is stunning”

Written on: 28/03/2013 by helenbrooks836 (1 review written)

The first thing that really impressed me was the showroom, ive not come across one nicer and ive been to lots! The staff in their were really helpful and answered all our questions, [name removed] the designer was fantastic and really patient with us which was definitely needed! Kitchen was fully installed on Monday and im thrilled to bits with it. I would recommend to anyone looking for a kitchen to visit their showroom, the displays are beautiful and its in a great location… Read Full Review

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★★★★★

“Fantastic Quality”

Written on: 28/03/2013 by Knowles1958 (1 review written)

The thing that really stood out for me was the fact all the kitchen are fully rigid built, this made a nice change from the flat pack stuff i've had in the past which never lasted more than a couple of years… Read Full Review

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★★★★★

“Fantastic Experience”

Written on: 28/03/2013 by Petestanger (1 review written)

After shopping around at various kitchen companys we ended up at Kutchenhaus in York, we were plesently greeted when we entered the store and was left to brouse which was good as there was so may displays to take in. We got a design done which defenatly had the wow factor and paid on interest free which was also an advantage as our money was tied up in a property we were selling. The kitchen delivery time was longer than we expected ( 10 weeks ) but we were assured the wait would be worth it… Read Full Review

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★★★★★

“Exceptional service”

Written on: 07/03/2013 by Michaelcoyne (1 review written)

We recently needed to source some extra units for our recently extended kitchen; on our initial visit to the Trafford Centre store we were told that the units that we required had been discontinued, total dismay. We then contacted the warehouse and entered in to negotiations with [name removed]. David pulled out all the stops, contacted the factory and arranged for the supply of everything that we required, it was all delivered in perfect condition and in double quick time. Fantastic service… Read Full Review

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★★★★★

“fantastic service from design to fitting”

Written on: 01/03/2013

We had been to several kitchen suppliers before visiting Kutchenhaus. The minute we walked into the Manchester showroom we fell in love with the first kitchen we saw. We thought that their kitchens would be well out of our price range as the kitchens were such a good quality, but after sitting down with Jay the Designer, it became clear that we could achieve a well designed kitchen at a price we could afford. We felt well looked after throughout the whole process and the communication was… Read Full Review

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