Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.6 / 5
71% of users recommend this
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★★★★★

“Stunning kitchen from Kutchenhaus”

Written on: 15/02/2013 by annaf1 (1 review written)

We had a new kitchen from Kutchenhaus installed in December 2012. The kitchen looks stunning - the design is great and the furniture is really good quality. I expected the whole process of designing a new kitchen to be stressful, but it wasn't at all. The design and technical team from Kutchenhaus were exceptional - very professional, friendly, patient, knowledgeable, easy to get hold of and a pleasure to work with. I love everything about the new kitchen and I can't recommend Kutchenhaus more… Read Full Review

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★☆☆☆☆

“Kutchenhaus Gemany Need to Find A New UK Distributor”

Written on: 08/02/2013

The Kitchens are beautiful and well engineered. Sadly the UK part of the business is obsessed with hard sell and getting your signature, they don't really care about providing you with your dream Kitchen. We were sucked into this and like many previous reviewers faced delays, incompetence and a basic lack of care from the staff at Kutchenhaus UK. I wish we hadn't signed that Barclays Finance agreement. Any company that demands full payment, with no option to hold some funds until completion… Read Full Review

Helenbrooks836's Comment

Written on: 28/03/2013

One of the things i found great about Kutchenhaus was how they didnt try the whole hard sell thing on me once so im shocked you felt they were like that with you, surely cant have been the Manchester branch the manager there was very relaxed the whole time and even explained that they wouldnt design in my home because thats the 'hard sell' way of doing things. I would advise anyone interested in a kitchen to their design service for thrmselves and if you feel pressured then you can always walk away

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Lukebarnes's Comment

Written on: 11/04/2013

I completely agree with you, I wish I had read this comment before I signed the agreement! The kitchen is pretty good but only a little better than B&Q or IKEA etc and definitely not worth the higher price! Unfortunately its the UK part of this firm that lets it down. The people in the showroom (Glasgow) are absolutely terrible at designing a kitchen, they basically sit there and expect you to talk them through the whole thing and as soon as you've signed the dotted line they do not care, multiple e-mails / phone calls to get any answers from them and no post installation survey as promised, the installers were useless. We ended up with a nice kitchen that cost twice as much as it should and caused a huge amount of stress and upset. If you want a nice kitchen then splash out and go higher to a small independent firm or stick with B&Q or IKEA, probably as much hassle but you'll have enough left over at the end for a well earned holiday! DO NOT USE KUTCHENHAUS

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★★★★★

“Painless as possible thanks solely to the staff”

Written on: 05/02/2013 by nedders83 (1 review written)

I must say that I am thrilled with the service that I have receives from the whole team at Kutchenhaus. From initial contact through design and right up to the after sales service. My wife and I initially started looking at kitchens well over 2 years ago and finally found one last year that we both agreed on and fell in love with (Kitchenhaus). We had a few hiccups along the way with design and price-change as it was not really a short-term project but I must say that throughout the entire… Read Full Review

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★★★★★

“Great quality and service”

Written on: 03/02/2013 by walker114 (1 review written)

Visited the Hull store and had great service from the team,even though we changed our minds a couple of times nothing was to much trouble. The fitter came for a site visit and suggested we had a wall taken down something we had considered for some time.He did all the planning and delt with building control services and carried out the work with great skill, giving a fab result.The new kitchen looks fantastic and exceeded our expectations.We would highly recommend Kutchenhaus and all the… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 17/01/2013 by Scream121 (1 review written)

My experiences of this company have been less than satisfactory. After ordering my kitchen and waiting much longer than i was originally told it would take to be delivered, when it eventually arrived it was completley wrong and parts were missing. There appears to be a significant lack of cohesion between the design service and the product you actually recieve. In trying to get the matter rectified i also experienced a lack of empathy from their customer service team (indeed a misnomer). I… Read Full Review

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★☆☆☆☆

“DREADFUL CUSTOMER SERVICE, DREADFUL DESIGN SERVICE”

Written on: 18/12/2012 by Spring24 (1 review written)

It’s interesting to read the reviews from other dissatisfied Kutchenhaus customers in that many of the complaints are similar to the ones experienced (and still being experienced) by myself and my husband. Also interesting to read they relate to the York store where our nightmare journey began. Our complaints are numerous, including the delivery date being 6 weeks longer than the 10-12 weeks we were initially told. The design itself had to be pulled apart by head office and when the kitchen… Read Full Review

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★☆☆☆☆

“Poor design and installation and no customer service”

Written on: 02/11/2012 by Condor653 (1 review written)

We had the misfortune of purchasing a kitchen from Kutchenhaus and using their installation service. We have encountered numerous problems which their customer service team seemed incapable/disinterested in resolving. The attached letter sent 3rd January 2012 details the problems. We have never received a written response to the letter. 3 January 2012 Recorded Delivery URGENT The Director Kutchenhaus Ltd Unit 704, Kings Park Severnside Trading Estate Textilose Road Trafford… Read Full Review

Dhblackwood's Response to Condor653's Review

Written on: 30/11/2012

IM HAVING A NIGHTMARE. ANYONE LOOKING TO PLACE AN ORDER WITH THIS COMPANY SHOULD TAKE A MINUTE AND E MAIL ME

INCOMPETANCE ON A HIGHER LEVEL

D H Blackwood

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Spring24's reply to Dhblackwood's Comment

Written on: 18/12/2012

Absolutely agree, we ordered the kitchen on 5th May 2012 and it still isn't finished due to one nightmare after another. It's looking like New Year 2013 will see completion of the project. Totally stressful situation - we were left without a kitchen for 5 months due to their incompetence. My brother has also cancelled his order as they added a further 6 weeks onto the initial 10-12 weeks delivery time.
Avoid like the plague unless you are happy to accept dreadful customer service.
The kitchen itself is good quality - what you would expect from Germany. It's when it reaches the UK that the whole experience takes a down turn.

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★★★★★

“Excellent experience from start to finish”

Written on: 28/10/2012 by KarenMcNic (1 review written)

We had visited the showroom previously to just take a look on a shopping day out so when we decided we wanted a new kitchen , Kutchenhaus was one of the places we remembered as having a good selection. We were met with jolly staff who gave you space to browse without being 'in your face' and trying to get that sale! When we were ready, Vicky was there to answer all our questions. She appeared very knowledgable in the product she was wanting to sell which was not our experience in some of the… Read Full Review

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★★★★☆

“Excellent quality kitchen and service from Kutchenhaus...”

Written on: 26/10/2012 by Mapplebeck (1 review written)

We are delighted with our kitchen. The service has been very good, Jay,John and Tammy and last but not least Dave the fitter. They have all been very helpful and efficient. Every thing was delivered on the date it was expected, nothing was missing. Dave Dixon has made an excellent job of fitting the kitchen. Overall we only had a few minor snags which have been put right without any problem. The granite work tops are also lovely and the company that kutchenhaus sourced them from have fitted… Read Full Review

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★★★★☆

“Brilliant Fitters.”

Written on: 21/10/2012

The best part of the service was the team of fitters. The head fitter, Craig, was extremely knowledgeable and accommodating. He managed his team well, turned up on time and did everything I asked of him. I could not fault any of the fitters, they rectified every problem and overall provided a good service. The team at the showroom could however do with some training to inform them about the products they sell. Also, because the kitchen fitments come from germany there is a 1 month wait… Read Full Review

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★★★★★

“Dream come true! ”

Written on: 11/10/2012

Just purchased my dream kitchen from Kutchenhaus in Hull & cannot stress enough how professional & efficient the service & team have been. from initial contact with the lovely Vicky, to the clever designer Jay & then the amazing Fitter Adrian (from I Love Kitchens) . The delivery date was adhered to & Adrian worked closely with our builder, as we had a wall removed between the kitchen & dining room, to create a large kitchen/diner, prior to the kitchen being fitted. We wanted a quality kitchen… Read Full Review

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★★★★☆

“100% Recommended”

Written on: 08/10/2012 by PEANUT53 (1 review written)

Have just purchesed first stage of my kichen from Hull,could not have had a better service especially from Vicky if i was an employer i would be proud to have her on my team,From begining when i walked in the showroom i was treated like i was the most important customer,they listened to what i wanted and what i recieved was wounderfull i am sure i an going to be the envy of all my friends so a big thank you for thewounderfull service from begining to the end i would recommend this company to… Read Full Review

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★★★★☆

“Quick, Clean and professional”

Written on: 03/10/2012 by lever1 (1 review written)

Just had Kitchen fitted, not finished yet but so far very happy with the service. Fitters were very professional and made very nice job. Kitchen looks great and as expected. Cant wait for the worktops to be fitted!… Read Full Review

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★★★★★

“Excellent Kutchenhaus experience”

Written on: 24/09/2012 by LuccaIvory (1 review written)

On our first visit to the Hull store we found all of the staff very helpful - not pushy at all. Having visited several other companies to look at their kitchens we felt that Kutchenhaus had the best range and the staff were more attentive. After much deliberation we decided to use Kutchenhaus for our new kitchen. We met with Jay the designer on several occasions to enable us to maximise the limited space that we had.Nothing was too much trouble for him and he designed a superb kitchen. Special… Read Full Review

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★★★★☆

“We purchased our kitchen through the Chester shop....”

Written on: 17/09/2012 by pwalsh9012 (1 review written)

We purchased our kitchen through the Chester shop. Tony from the Chester store designed the kitchen and was very helpful to us offering plenty of suggestions and alternative ideas. However we were advised of a 10 week delivery date which went to 12 weeks. We were disapointed that we were not keep up to speed except for the one phone call we received approx 6 weeks after the order date advising of delivery date and as the Chester store was closing down we became very anxious wondering if… Read Full Review

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★★★★★

“Kutchenhaus Experience”

Written on: 10/09/2012

First Class service from the Kutchenhaus team at Chester during the design process. Delivery was completed on the day stated by a delivery crew that were careful and attentive. Fitting was completed by an excellent team lead by Craig Howarth. Various follow on items are being dealt with to my satisfaction. Can not fault the service or quality of the product, both of which of of a high standard. John D Evans Cheshire… Read Full Review

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★★★★★

“Very Happy Customer”

Written on: 05/09/2012 by iswordsius (1 review written)

From dealing with David at the design stage, Carly on the admin side through to Craig and his fitting team it has been a smooth process for what can be a complicated procedure. David was great on the design front and came up with some excellent suggestions which we adopted and very glad we did so. I found him to be very helpful, friendly and he was keen to ensure that we had the best solution for our kitchen/utility spaces and budget. Craig Howarth and his team of Aaron and Ronnie are a real… Read Full Review

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★★★★★

“You get what you pay for Quality & Service”

Written on: 31/08/2012 by pixie01 (1 review written)

We recently purchase our kitchen from Kutenhaus at the store in Hull and the service that we received was excellent .The delivery men were exceptionally helpful polite and friendly we have now had our kitchen fitted and it looks brilliant I would recommend kutenhaus to any one … Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 13/08/2012 by CriagieD (1 review written)

I've tried three times in the last 12 weeks to get them to give me a quote for a kitchen. Three times they have failed to go beyond the first phone call. That's appalling service. If Norman Parker was made aware of this he'd be raging. In today's climate how can they turn away someone who is genuinely interested in their products?… Read Full Review

Criagied's Response to CriagieD's Review

Written on: 22/08/2012

I feel I need to clarify a few points here as I feel Jim has been a little premature.

1. I don't live in a remote area, I live just 15 minutes from Dunfermline, 20 minutes from Perth and Just 10minutes from the M90. Hardly the middle of nowhere.
2. This wasn't a problem when I called and spoke to Kutchenhaus previously.
3. We have no evidence yet that we've been given a discounted price. All we have at the moment is a quote, which is what I originally asked for. There's no proof this is in any way any sort of deal.
4. Jim has been extremely apologetic and for that he has our thanks.
5. I'd have appreciated it if they'd followed data protection correctly and not used my full name in their response.

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★★★★★

“Kitchenhaus Glasgow First Class Service”

Written on: 31/07/2012 by mccannm (1 review written)

We recently had our kitchen fitted from this company on the first vist to the store my husband was assisted by Roz who was very professional and then Carrie Anne came to our house and helped us plan the design she was very professional and knew her business! We then had a survey visit and again very professional with some suggestions. My husband and I had been to most of the kitchen suppliers between here and Glasgow this was the most impressive service. When we were happy we made an excellent… Read Full Review

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