Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.6 / 5
71% of users recommend this
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★★★★★

“Fab kitchen don't buy it from homebase”

Written on: 19/06/2013

Odina are Nobilla kitchens ,Hombase have rights to market them as odina ,When we saw the kitchen in a Hombase store we loved it and booked a home visit to plan the kitchen ,whilst we where waiting I did a fair bit of research and discovered a company called Kutchenhaus the British arm of Nobilla, unfortunately for us (we live in the southwest)they are based in he midlands and north of England ,although I remembered Hombases price promise and thought lets see what Hombase come up with.get the… Read Full Review

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★☆☆☆☆

“Awful service from Kutchenhaus”

Written on: 18/05/2013

The Manchester showrooms are impressive and the quality of the units good but everything else stinks! The designer promised us something which the manufacturer and fitters (we used theirs) seem unable to deliver. Whose fault? We think a combination of the two. Our kitchen was supposed to be fitted at the end Jan 2013. It is now May 2013 and we currently have loads of kit littering our kitchen floor and a collection of unkept promises from shop and fitters that our kitchen will be completed. It… Read Full Review

Whatthehell's Comment

Written on: 01/06/2013

What you will find is that very soon, someone will write a review and give them 5 * for a fantastic kitchen and service just so that your review does not sit at the top. This company stinks and i am still trying to get compensation for ripping me off. It is now sitting with the financial ombudsman as i am now claimimg against the credit card company. Keep away from kutchenhaus.

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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Aimee0505's Comment

Written on: 07/07/2013

i also have had an awful experience and wouldn't recommend kutchenhaus, i have paid premium rates for a second class service.

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★★★☆☆

“Not bad but.....”

Written on: 13/05/2013 by alpha661 (1 review written)

Firstly, overall the buying service, delivery(both bang on time) etc. was great. As was the fitting and the flexibility of Glen out fitter. It looks great, it all fits together well but it is small details that annoy!(Hence 3 stars not 4). A couple of examples:- Self closing hinges that don't- you have to push the things closed. Cupboards that only come with one shelf- but no one mentioned this and all others seem to come with 2. They are small things but spoil what is clearly sold as a… Read Full Review

Shionaga's Response to alpha661's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“Thrilled with my new kitchen”

Written on: 03/05/2013 by ahampson (1 review written)

When we started the process of planning the kitchen, Kutchenhaus was in our home town Chester. Once we were ready to go down to the finer details and ordering the kitchen the Chester branch had closed and had to go to the Trafford Centre, the chap we were to meet bent over backwards to accommodate an appointment to suit us and came in on his day off! Though this appointment was a long one, I felt reassured that he was paying as much attention to detail as if it was his own kitchen. Once this… Read Full Review

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★★★★★

“I love my new kitchen!”

Written on: 27/04/2013

We have received an excellent service from Kutchenhaus from planning to installation. The service has been efficient and professional throughout. Planning and design: the designer was very good but the software was a bit difficult at times which made a long design session more tedious from a customer point of view. I would have also liked to have been given more options for internal fixtures. Some of the designs were done without reference to light switches,lights and other immovable items… Read Full Review

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★☆☆☆☆

“Good kitchens, TERRIBLE design/installation service ”

Written on: 11/04/2013

The kitchen is pretty good but only a little better than B&Q or IKEA etc and definitely not worth the higher price! Unfortunately its the UK part of this firm that lets it down. The people in the showroom (Glasgow) are absolutely terrible at designing a kitchen, they basically sit there and expect you to talk them through the whole thing and as soon as you've signed the dotted line they do not care, multiple e-mails / phone calls to get any answers from them and no post installation survey as… Read Full Review

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★★★★★

“A Beautiful Kitchen.”

Written on: 05/04/2013

We have just had a new kitchen fitted(sahara,with walnut trim) and wanted to express our complete satisfaction with both the service we received from the staff in the showroom at the Trafford Centre and the fitter who installed it. The quality of the kitchen furniture is very good and all the items were packed well and delivered very carefully by the delivery men. [name removed] who designed the kitchen was very helpful and accommodated the many changes we made until we were happy with the… Read Full Review

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★★★★★

“Beautiful new kitchen”

Written on: 04/04/2013

From the survey to the finished kitchen, Craig and his team worked incredibly hard with great attention to detail to create a beautiful new kitchen. They put a lot of thought into the planning and consulted us at every step of the way. Nothing was too much trouble and they went out of their way to accommodate our requests with workmanship which is exemplary. They were not only careful and neat in their working methods but always left the house very clean and tidy. The team was very polite… Read Full Review

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★★★★★

“Great service and great kitchens!!”

Written on: 29/03/2013 by Miss_Jennison (1 review written)

The uniqueness of the kitchens was the deciding factor for buying a kitchen from Kutchenhaus. We didnt want the same kitchen as everyone else, and we now have our dream, bespoke kitchen! The whole team at the Hull branch were so helpful and friendly with everything from simply browsing the showroom to the installation stage - we went back in to the showroom during installation (we fitted the kitchen ourselves) to see how some parts went together, and the team were once again friendly and gave… Read Full Review

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★★★★☆

“The showroom is stunning”

Written on: 28/03/2013 by helenbrooks836 (1 review written)

The first thing that really impressed me was the showroom, ive not come across one nicer and ive been to lots! The staff in their were really helpful and answered all our questions, [name removed] the designer was fantastic and really patient with us which was definitely needed! Kitchen was fully installed on Monday and im thrilled to bits with it. I would recommend to anyone looking for a kitchen to visit their showroom, the displays are beautiful and its in a great location… Read Full Review

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★★★★★

“Fantastic Quality”

Written on: 28/03/2013 by Knowles1958 (1 review written)

The thing that really stood out for me was the fact all the kitchen are fully rigid built, this made a nice change from the flat pack stuff i've had in the past which never lasted more than a couple of years… Read Full Review

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★★★★★

“Fantastic Experience”

Written on: 28/03/2013 by Petestanger (1 review written)

After shopping around at various kitchen companys we ended up at Kutchenhaus in York, we were plesently greeted when we entered the store and was left to brouse which was good as there was so may displays to take in. We got a design done which defenatly had the wow factor and paid on interest free which was also an advantage as our money was tied up in a property we were selling. The kitchen delivery time was longer than we expected ( 10 weeks ) but we were assured the wait would be worth it… Read Full Review

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★★★★★

“Exceptional service”

Written on: 07/03/2013 by Michaelcoyne (1 review written)

We recently needed to source some extra units for our recently extended kitchen; on our initial visit to the Trafford Centre store we were told that the units that we required had been discontinued, total dismay. We then contacted the warehouse and entered in to negotiations with [name removed]. David pulled out all the stops, contacted the factory and arranged for the supply of everything that we required, it was all delivered in perfect condition and in double quick time. Fantastic service… Read Full Review

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★★★★★

“fantastic service from design to fitting”

Written on: 01/03/2013

We had been to several kitchen suppliers before visiting Kutchenhaus. The minute we walked into the Manchester showroom we fell in love with the first kitchen we saw. We thought that their kitchens would be well out of our price range as the kitchens were such a good quality, but after sitting down with Jay the Designer, it became clear that we could achieve a well designed kitchen at a price we could afford. We felt well looked after throughout the whole process and the communication was… Read Full Review

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★★★★★

“Stunning kitchen from Kutchenhaus”

Written on: 15/02/2013 by annaf1 (1 review written)

We had a new kitchen from Kutchenhaus installed in December 2012. The kitchen looks stunning - the design is great and the furniture is really good quality. I expected the whole process of designing a new kitchen to be stressful, but it wasn't at all. The design and technical team from Kutchenhaus were exceptional - very professional, friendly, patient, knowledgeable, easy to get hold of and a pleasure to work with. I love everything about the new kitchen and I can't recommend Kutchenhaus more… Read Full Review

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★☆☆☆☆

“Kutchenhaus Gemany Need to Find A New UK Distributor”

Written on: 08/02/2013

The Kitchens are beautiful and well engineered. Sadly the UK part of the business is obsessed with hard sell and getting your signature, they don't really care about providing you with your dream Kitchen. We were sucked into this and like many previous reviewers faced delays, incompetence and a basic lack of care from the staff at Kutchenhaus UK. I wish we hadn't signed that Barclays Finance agreement. Any company that demands full payment, with no option to hold some funds until completion… Read Full Review

Helenbrooks836's Comment

Written on: 28/03/2013

One of the things i found great about Kutchenhaus was how they didnt try the whole hard sell thing on me once so im shocked you felt they were like that with you, surely cant have been the Manchester branch the manager there was very relaxed the whole time and even explained that they wouldnt design in my home because thats the 'hard sell' way of doing things. I would advise anyone interested in a kitchen to their design service for thrmselves and if you feel pressured then you can always walk away

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Lukebarnes's Comment

Written on: 11/04/2013

I completely agree with you, I wish I had read this comment before I signed the agreement! The kitchen is pretty good but only a little better than B&Q or IKEA etc and definitely not worth the higher price! Unfortunately its the UK part of this firm that lets it down. The people in the showroom (Glasgow) are absolutely terrible at designing a kitchen, they basically sit there and expect you to talk them through the whole thing and as soon as you've signed the dotted line they do not care, multiple e-mails / phone calls to get any answers from them and no post installation survey as promised, the installers were useless. We ended up with a nice kitchen that cost twice as much as it should and caused a huge amount of stress and upset. If you want a nice kitchen then splash out and go higher to a small independent firm or stick with B&Q or IKEA, probably as much hassle but you'll have enough left over at the end for a well earned holiday! DO NOT USE KUTCHENHAUS

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★★★★★

“Painless as possible thanks solely to the staff”

Written on: 05/02/2013 by nedders83 (1 review written)

I must say that I am thrilled with the service that I have receives from the whole team at Kutchenhaus. From initial contact through design and right up to the after sales service. My wife and I initially started looking at kitchens well over 2 years ago and finally found one last year that we both agreed on and fell in love with (Kitchenhaus). We had a few hiccups along the way with design and price-change as it was not really a short-term project but I must say that throughout the entire… Read Full Review

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★★★★★

“Great quality and service”

Written on: 03/02/2013 by walker114 (1 review written)

Visited the Hull store and had great service from the team,even though we changed our minds a couple of times nothing was to much trouble. The fitter came for a site visit and suggested we had a wall taken down something we had considered for some time.He did all the planning and delt with building control services and carried out the work with great skill, giving a fab result.The new kitchen looks fantastic and exceeded our expectations.We would highly recommend Kutchenhaus and all the… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 17/01/2013 by Scream121 (1 review written)

My experiences of this company have been less than satisfactory. After ordering my kitchen and waiting much longer than i was originally told it would take to be delivered, when it eventually arrived it was completley wrong and parts were missing. There appears to be a significant lack of cohesion between the design service and the product you actually recieve. In trying to get the matter rectified i also experienced a lack of empathy from their customer service team (indeed a misnomer). I… Read Full Review

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★☆☆☆☆

“DREADFUL CUSTOMER SERVICE, DREADFUL DESIGN SERVICE”

Written on: 18/12/2012 by Spring24 (1 review written)

It’s interesting to read the reviews from other dissatisfied Kutchenhaus customers in that many of the complaints are similar to the ones experienced (and still being experienced) by myself and my husband. Also interesting to read they relate to the York store where our nightmare journey began. Our complaints are numerous, including the delivery date being 6 weeks longer than the 10-12 weeks we were initially told. The design itself had to be pulled apart by head office and when the kitchen… Read Full Review

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