Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
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★☆☆☆☆

“Delays on fitting beyond a joke”

Written on: 25/04/2014 by DamarisCrowley37 (1 review written)

Excellent design of kitchen and courteous staff. Lots of time for us - before we paid. Once we'd paid there was a sudden drop in the standard of service. The fitting was delayed again and again. Kitchen arrived at the end of January - was to have been fitted by mid-February. Appalling mis-measurements (you should see the photos!) from the granite company Granite House was not speedily resolved (and that's an understatement). The fitters of the actual kitchen messed us around. The wrong… Read Full Review

Damariscrowley37's Comment

Written on: 02/05/2014

a) he did turn up BUT b) he could't fit the part!! No surprise, Kutchenhaus. Watch this space again to see if Kutchenhaus do anything about it or not. Twice today I was subjected again to the mantra that it is not the responsibility of the person I happen to be speaking to - it is always someone else, and this is because we are always being passed on to another person. We have dealt with far too many people, and no one is in charge. If employees and contracted fitters don't take corporate responsibility, who does?

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Damariscrowley37's Comment

Written on: 11/05/2014

And guess what - another week has gone by with no resolution of the problem.

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Damariscrowley37's Comment

Written on: 16/05/2014

Yet another week has gone by. It is now two weeks since they discovered that their fitter in NOVEMBER had failed to measure the chimney depth so the wrong extractor fan was ordered. So this was not discovered until 2 May. And they have now spent two weeks 'looking for another fan'. How much more of this can we bear?

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Damariscrowley37's Comment

Written on: 24/05/2014

This week the fitter resolved the fan issue. But he could not provide a plasterer to skim the area around the fan. Kutchenhaus said they could not contract plasterers themselves - it has to be the fitters. So we have ended up employing our own plasterer, which Kutchenhaus have agreed to pay for. Our plasterer was standing by to do it this Friday but by the time Kutchenhaus got back to us with confirmation it was too late, so he has to come next week now. Other than that, I will still have to cut and fit my own shelf in one of the cupboards in the kitchen, which both fitters somehow omitted to notice - but that will be a lot less hassle to me than spending all my energy on emailing and phoning several different people at Kutchenhaus to get it done. We will hopefully be able to draw a line under this long business before too long.

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Harts85's Comment

Written on: 15/05/2014

DamarisCrowley37 which store did you purchase the kitchen from?

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Damariscrowley37's Comment

Written on: 16/05/2014

York, Foss Islands Road.

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Harts85's Comment

Written on: 17/05/2014

Thanks would it be under Cowley or a different name?

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Damariscrowley37's Comment

Written on: 17/05/2014

Who is this, please?

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Harts85's Comment

Written on: 19/05/2014

I work for Kutchenhaus and i would like to look into this further.

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★★★★☆

“Pleased with our new kitchen ”

Written on: 13/04/2014 by Scotswahey (1 review written)

I have read some of the reviews on here but can only comment on our experience. We ordered our new kitchen from Kutchenhause York in April of last year and arranged fitting to start in September. The new kitchen was in lieu of our summer holiday, and we had previously booked September as annual leave from work, so someone would be home whilst the work was taking place. We were kept fully informed by the company with regard to delivery and fitting dates and everything and everyone turned up… Read Full Review

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★★★★★

“Great new kicthen”

Written on: 13/01/2014

Finally had time to write a review Love the new kitchen and nothing was a problem from start to finish The delivery and fitting team were excellent and the kitchen now looks stunning Would recommend to friends and family… Read Full Review

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★★★★★

“over the moon”

Written on: 13/01/2014

i would like to say a massive thank you to Kutchenhaus i have just had my first Christmas in my dream kitchen and all my family commented on how stunning the kitchen was. i would also like to say a big thankyou to the advisor as although i had a couple of issues nothing was to much trouble and although he is the head of the company and therefore obviously very busy he personally visted my home to ensure everything was to there high standard. love my kitchen and would definatly recommend… Read Full Review

Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★☆☆☆☆

“Strangely contrasting Reviews”

Written on: 09/01/2014

There are two threads of reviews about this company. This thread appears to be from satisfied customers. If you are thinking of purchasing from Kutchenhaus do read the other thread of reviews written by very unsatisfied customers. I, along with others, have had a very poor experience with them and wish I had never entered their showroom. Once they have your money they lose interest. Beware… Read Full Review

Damariscrowley37's Comment

Written on: 24/05/2014

Yes I agree.

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Beverlonian22's Comment

Written on: 05/06/2014

We had no problems through design and then installation went smooth, a few minor issues which were sorted by the fitter...overall a good experience woulk definitely recommend

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Newpenny's Comment

Written on: 06/11/2014

Absolutely agree. Funny how a bad review disappears!

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Newpenny's Comment

Written on: 06/11/2014

Absolutely agree. Funny how a bad review disappears!

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★☆☆☆☆

“Don't use Kutchenhaus!”

Written on: 16/12/2013 by thegrantellis (1 review written)

In 2012 we bought and paid for a kitchen from Kutchenhaus York for a new house. We were told that it was a discontinued line but that as we'd paid for it, they would put our kitchen on one side until we needed it. 12 months later we asked for it to be delivered, only to be told that they didn't have it any more! When we complained we were told that they may be able to supply it after all, and indeed they did - or at least most of it, as some of what we ordered has still not… Read Full Review

Thegrantellis's Response to thegrantellis's Review

Written on: 16/01/2014

I thought I'd give you all an update. Kutchhenhaus did eventually respond earlier this week, to say they couldn't provide the missing end panel despite the fact that the error is entirely theirs - which leaves me with a kitchen permanently half finished! There was no mention in their email about any of our other unresolved issues so I'm having to chase them yet again - I wish I had never laid eyes on them or their product!

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Damariscrowley37's Response to thegrantellis's Review

Written on: 07/04/2014

This is not dissimilar to our experience.

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Shionaga's Response to thegrantellis's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★☆☆☆

“Good Qualitty product, installation service atrocious!!”

Written on: 29/11/2013

We ordered a magma lux high gloss kitchen in April 2012 from showroom on Barton Square, we had to go in 4 times because of errors and hidden charges on the planning. We were charged approx £360 for a surveyor to come out and check the measurements but were not told this charge would be applied, the surveyors measurements differed to ours, we were correct, he was wrong but yet we still had to pay the fee. Original fit date was 5/7/13 The kitchen was good quality when it eventually came but… Read Full Review

Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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Damariscrowley37's Comment

Written on: 24/05/2014

Yes, sounds very familiar.

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Pdiggle's Comment

Written on: 07/04/2014

In kutchenhaus defence they have now been and made everything right and i am happy with my kitchen. I also believe the fitters responsible are no longer with company.

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Damariscrowley37's Comment

Written on: 07/04/2014

This sounds ominously familiar.

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★★★★☆

“Grest Kitchen”

Written on: 22/11/2013 by mush901 (1 review written)

Kutchenhaus do exactly as it says on the tin beautiful kitchen better than we imagined worth every penny. When we originally arrived at the Trafford Centre we were only window shopping for a new kitchen but after seeing the quality and value for money we had no choice, we signed up there and then. We now have our new kitchen installed and it looks stunning,high gloss white with black granite work tops,amazing contrast combined with a simple and efficient design,we are very happy and would… Read Full Review

Shionaga's Response to mush901's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“soon to be finished”

Written on: 13/11/2013 by agen1969 (1 review written)

love our shiny red kitchen , exactly how we imagined. Installation impeccable, thanks to the team Quality really shows. Pantry cupboard works a treat, altogether a wow kitchen. Just a little finishing to do Thanks to Hull branch… Read Full Review

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★★★★★

“Parker family kitchen!”

Written on: 10/11/2013 by Shelleyp (1 review written)

We walked into the hull store many weeks ago because we were having an extension and needed a kitchen. We didn't have an appointment, didn't realise we needed one but Vicky managed to slot us in with jay that day. He designed the kitchen that we wanted, for what we wanted to pay. I've had numerous visits/ phone calls to the store and nothing is ever a problem! The manageress Vicky has THE best customer service ever, fantastic! Nothing is ever too much trouble for Vicky and she ensures she… Read Full Review

Shionaga's Response to Shelleyp's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★☆☆

“customer aftercare in York is non existant”

Written on: 03/11/2013

Kutchenhaus has a good enough product but if anything goes wrong you are most definitely on your own. Despite them guaranteeing the parts for five years, they demand payment to replace their faulty goods. The hassle of being passed from York store to customer services Manchester is dreadful. We have had to deal with four different people and still no further on.Most definitely would not recommend this produce to family or friends.If I could return the kitchen I would!… Read Full Review

Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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Damariscrowley37's Comment

Written on: 07/04/2014

Yes - no one person in charge, passed around from person to person, none of whom take responsibility. Unexplained delays. Assurances made that are not kept.

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Damariscrowley37's Comment

Written on: 07/04/2014

This sounds very like our experience.

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★★★★☆

“love kitchen”

Written on: 28/10/2013 by stubods (1 review written)

excellent show room in Hull, staff on our first visit left us to look around and then answered all our questions and our first consultation with the designer was full of information and ideas until we got to the design we wanted, nothing to much trouble. Kitchen arrived on agreed date both delivery drivers very efficient on the delivery. The team of fitters arrived on time and carried out the fitting of the kitchen very efficiently and found a way round all the little problems. All in all we… Read Full Review

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★★★★☆

“Finally we have a lovely kitchen, the sales team,...”

Written on: 23/10/2013 by Tony.farrell (1 review written)

Finally we have a lovely kitchen, the sales team, fitters and after sales care were all excellent. When there were any queries they got them sorted as quickly as possible. Everything was perfect before they were satisfied the job was finished. A quality kitchen that's good value for money. Mrs Farrell… Read Full Review

Catrina_Kutchenhaus's Response to Tony.farrell's Review

Written on: 23/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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Shionaga's Response to Tony.farrell's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Excellent quality”

Written on: 06/10/2013 by Jodouthwaite (1 review written)

From planning to fitting I felt in control, always listened to and always given valuable advice. The fitter was great at helping me with ideas when he first came to my home to talk it through. The only thing I would flag up is that it's not a quick job. I was in no hurry, so didn't mind. And I have a beautiful kitchen beautifully fitted… Read Full Review

Shionaga's Response to Jodouthwaite's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“totaly amazing”

Written on: 04/10/2013 by RasaMarstonGreen (1 review written)

I was recommended by my friend as I needed a new kitchen, the staff are very friendly and helpful and when my kitchen was fitted inn I was totally amazed with their work will recommend to everyone keep it up guys. … Read Full Review

Catrina_Kutchenhaus's Response to RasaMarstonGreen's Review

Written on: 08/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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★★★★☆

“Simply The Best”

Written on: 30/09/2013 by Cazofyork (1 review written)

Looking for a new kitchen we had certainly done the rounds, a neighbour recommended Kutchenhaus to us so we thought we would have a visit and we are so glad we did. From entering the showroom to the fitting of the kitchen it was an excellent experience...... The designer spent hours with us and we appreciated his input, the kitchen was ordered and delivery was booked some 6 weeks later, the fitter turned up to do his survey, nice friendly chap who didn't see anything as being a problem… Read Full Review

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★★★★★

“Great Kitchen”

Written on: 15/09/2013

The kitchen now looks stunning once finished. What impressed me the most was that had a few minor problems so called customer services.The very next day a gentleman called James came out and sorted these out without any problems at all.The replacement items did take 4 weeks but was kept informed at all times Overall a beautiful kitchen at a good price but was also impressed with the good after sales service which lets many companies down … Read Full Review

Catrina_Kutchenhaus's Comment

Written on: 08/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“Finally my dream kicthen”

Written on: 09/09/2013

After many years of waiting and then shopping around to find the kitchen I really wanted we found Kutchenhaus after visiting the Trafford Centre on weekend. Very relaxed sales pitch with a few cups of coffee and never felt pressured. After 2 visits and many changes had the kitchen that we really wanted. We didn't choose the fitting service but a friend had fitted a German kitchen before and said it was so simple as all come built already. After taking a week to install and no issues at all… Read Full Review

Catrina_Kutchenhaus's Comment

Written on: 08/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Brilliant Kitchen and looks good.”

Written on: 07/09/2013 by mrclneal (1 review written)

The kitchen was planned and designed by the York branch and the manager did a house visit to measure up. Great service from the Branch and our dealings with them. The kitchen was delivered within the 12 weeks quoted. The fitting team C J Installations where brilliant and friendy. They had to deal with my two young children as fitted during the holidays and where brilliant with them. The only down fall to the whole thing is that some items where not the correct ones (4 inch extractor unit but… Read Full Review

Stubods's Response to mrclneal's Review

Written on: 25/11/2013

hi, have also had a fitted kitchen done as well by kutchenhouse also had bits missing and damaged finished the kitchen 23 oct replacement parts will not be deliverd until 16th Dec hope you did better than we did

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★★★★★

“Excellent Kitchen and Service”

Written on: 05/09/2013 by ipatel14 (1 review written)

Just had our our new kitchen fitted. Our experience of this company is nothing short than faultless, from Design Team at the Trafford Center to delivery and installation team, every thing went to plan. The staff are provided some really good practical advise in designing the kitchen The product was delivered on time and Mark has done an excellent job with fitting the Kitchen. The product is of really high quality and we are looking forward to making the most of our new dream kitchen. Mr… Read Full Review

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