Kutchenhaus Reviews - www.kutchenhaus.co.uk

Unit 704 Kings Park, Textilose Road, Manchester, M17 1WA
★★★★☆
3.9 / 5
385
79% of users recommend this
  • Value For Money

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★★★★★

“Excellent customer service.”

Written on: 18/03/2016 by twGarrett121 (1 review written)

Great company to deal with. Have just ordered our second kitchen with them as we are moving to another house. The product is expensive but good value.Our 6 year old kitchen still looks brand new. Prompt response from customer service is a definite plus. … Read Full Review

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★★★★★

“Excellent Kitchen”

Written on: 15/03/2016 by KerryLisa (1 review written)

We went to the Sutton coldfeild store to order our kitchen. Staff are extremely helpful and make sure you understand the whole process from start to finish. I have already been emailed by Kutchenhaus to keep me up to date with the next stage of the ordering process. My kitchen fitter recommends these kitchens as he states they are so easy to fit! Can't wait to see the finished product!… Read Full Review

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★★★★★

“Fabulous Dream Kitchen”

Written on: 13/03/2016 by pigginhona (1 review written)

We chose and put a deposit down on our kitchen a while before we were able to go ahead. the team at the Sutton Coldfield branch kept in contact but were not pushy in anyway. We felt guided in our purchase not pushed. We had to change the delivery date at very short notice and again the team were really helpful and we were able to arrange a mutually convenient time. The kitchen was delivered at 6.30 in the morning but again I was aware of that. My builder who has been fitting kitchens for… Read Full Review

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★☆☆☆☆

“Unacceptable Customer Service”

Written on: 11/03/2016 by McGarryvr207 (1 review written)

Having spent over two hours planning our dream kitchen and agreeing to pay a £300 deposit we now feel we have been totally let down. Whenever we try and contact the manager who planned our kitchen he is not available and does not return your calls because he is too busy! The staff when they return your call , phone the wrong number even tho they have the correct details. Having phoned the York Store to request details of who to formerly complain to the response was that they would get a… Read Full Review

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★★★★★

“Sutton Coldfield Kutchenhaus”

Written on: 08/03/2016 by dannymagnus (1 review written)

Really liked the service we received in Sutton Colfield. The store was really well laid out and we were greeted straight away. We asked to be left to browseand had no pressure but some one was on hand. Upon leaving the store we were asked if there was anything we liked and what we were in the market for. It was good to be given a contact card as we left so we knew we spoke to. To be fair we saw a kithen we liked on entering and it was a sale item. The advertised price was a little confusing… Read Full Review

By Kutchenhaus

Written on: 10/03/2016

Thanks for your review and am glad you have been pleased with the service you have received . I will pass your comments onto to the team at the Sutton Coldfield store.

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★★★★★

“over the moon”

Written on: 27/02/2016 by kevinwhit (1 review written)

very impressed with the way we were treated at the Sutton Coldfield branch. They were very professional and very accommodating.Nothing was too much trouble.Also they contacted us when they said they would.Overall we are very happy with the way we were treated and very happy with the kitchen.the fitters were also professional and very polite,they also tidied up when they had finished.10 out 0f 10 from me… Read Full Review

By Kutchenhaus

Written on: 29/02/2016

Thank you for you feedback and I am glad you are happy with the service you received from the store and the fitting team who fitted your kitchen.
I will pass on your comments to the store team as well as the fitting team.

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★★★★★

“21st century kitchen”

Written on: 23/02/2016 by 21stcenturykitchen (1 review written)

GOur friends had ordered a Kuchenhaus kitchen so went on their recommendation.I was amazed at the display of modern kitchens in the Sutton Store .The difficulty was which one to choose from the choice available .The staff were helpful without being overpowering.The CAD designer suggested that he would fill the floor space with his ideas and then we could critique the design , I think we changed the island length by 200 mm ' everything else was as per his original design. The actual fitting was… Read Full Review

By Kutchenhaus

Written on: 29/02/2016

Thank you for your feedback which I will pass onto the Team in Sutton Coldfield. Glad you are pleased with your new kitchen and you took your friends advice.

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★★★★★

“Helpful, knowledgeable and quality service”

Written on: 22/02/2016 by MikeLong (1 review written)

After visiting several reputable kitchen suppliers we opted for Kutchenhaus. The Sutton Coldfield staff were helpful from the start. Kutchenhaus have a reputation for having quality kitchens but expensive. Certainly the quality element is true and the price is competitive. But it was the helpful and knowledgeable staff that convinced us to purchase a Kutchenhaus kitchen. Having chosen the style and colours of the kitchen, the designer listened to our ideas and made a few changes and… Read Full Review

By Kutchenhaus

Written on: 23/02/2016

Thanks for your review and glad you are pleased with the service you have received from the store . I will pass your comments on to the team in the Sutton Coldfield store.

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★★★★☆

“New Kitchen Extension”

Written on: 22/02/2016 by Hooverlw114 (1 review written)

We ordered our new kitchen from Kutchenhaus in Sutton around the beginning of August last year for a new extension we were having built. I have to say they had been brilliant right from the planning stage, helping us to work out exactly what we wanted and offering ideas we hadn't thought of, through to the install. As with any big project there are going to be some things that don't quite go to plan but Kutchenhaus sorted everything. Very happy with our new kitchen and would definitely… Read Full Review

By Kutchenhaus

Written on: 22/02/2016

Hi thanks for the great review and I am pleased your have been happy with the service you received and the help you had with any problems you encountered
I will pass your thanks onto the Sutton team

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★★★★★

“Great quality and service”

Written on: 19/02/2016 by KarenAndSam (1 review written)

We bought a kitchen from Kutchenhaus last year and fitted it ourselves. We were impressed with the great value we got as the units were all high density and well finished with quality fixtures and fittings. Everything looks as good as new a year and a half later and we're still thrilled with the result. The shop assistants were extremely helpful and friendly and did not push us to buy anything we didn't need. Also the work surfaces really are extremely hardy and have not stained or scratched… Read Full Review

By Kutchenhaus

Written on: 22/02/2016

Thanks for the great feedback and I am glad that you are delighted with your new kitchen

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★★★★★

“Great advise and showroom in Sutton Coldfield”

Written on: 13/02/2016 by Kutchenhaus215 (1 review written)

We have visited many kitchen showrooms , the Kutchenhaus showroom was significantly better than any other we visited. The team were on hand for support and advise , and gave us as much time as we needed to choose our kitchen. The quality of the kitchens and the range of products on show made making choices easy. A special thank you to those who have fielded many phone calls and e-mails promptly . The kitchen planning service is excellent and the images of our kitchen which we received have… Read Full Review

By Kutchenhaus

Written on: 18/02/2016

Many thanks for your comments which will passed onto the team in Sutton Coldfield. Glad the service has been excellent and not long to wait now !

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★★★★☆

“Great service from the Sutton Shop, West Midlands”

Written on: 04/02/2016 by TracyMH (1 review written)

We had a great experience and service from the team in Sutton. Very personal and professional and really great with advice, ideas and experience. We now have had full install and we are delighted with the kitchen. Whilst we were happy with the price and service a couple of things were a little disappointing from the general company service. I needed to be made fully aware what a 'dry fit' was. This meant I got the appliances within my package, but actually, the fitter was only able to fit the… Read Full Review

By Kutchenhaus

Written on: 18/02/2016

Thanks for your great review and glad you have been pleased with the service you have received and that you are delighted with your kitchen.
With regard to the dry fit service , as we price each item individually on the fitting costs then this is adaptable to all needs , however I will pass your comments on to the designer to ensure this is explained clearly to all customers
With regard to your German appliances - rest assured your 2 year warranty is registered with us and covered fully in the UK

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Tracymh's Response to TracyMH's Review

Written on: 04/02/2016

Review made by Mrs Harriott - Purchased from Sutton Branch in September 2015, install was December 2015.

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★★★★★

“Professional and efficient service”

Written on: 02/02/2016 by Sutton123 (1 review written)

We were made very welcome without being pestered when we first visited the store. We were left to look round and she answered our questions. We had just popped in for a look at that point. We then decided to make an appointment and have a design for our kitchen. Again she helpfully showed us round and helped me decide what I wanted. He then designed our kitchen. He listened to our requirements and advised us without in any way pushing us to spend money we did not want to spend. I wanted a Neff… Read Full Review

By Kutchenhaus

Written on: 18/02/2016

Thank you for your comments regarding the service you have received in the showroom which I will pass on to all the team . I am glad that you have decided to purchase your kitchen and have it installed by us also.
If we can be of any further assistance then please don't hesitate to give us a call

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★★★★★

“Great service and great kitchen”

Written on: 01/02/2016 by gav198 (1 review written)

Loads to choose from great kitchen designer and team. Cheaper than a quote from wickes for a better kitchen in my eyes. Worktop comes as already cut for you unlike other stores. They fit it to your budget which is a good feature… Read Full Review

By Kutchenhaus

Written on: 18/02/2016

Thanks for your comments about the team which I will be pass on to them personally.
I am glad you are pleased with all aspects of your kitchen and yes we offer a German quality kitchen at a price competitive to the usual British suppliers.

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★★★★★

“Best Design Advice”

Written on: 23/01/2016 by 151Boyle (1 review written)

Great Showroom, very impressive products. We felt the kitchen designer at Sutton really knew about design and advised us on the best way to get maximum storage. Friendly service from all members of staff and not at all pushy. Made to feel very welcome and had all the time in the world for us, we never felt rushed. Great to be offered a drink also. … Read Full Review

By Kutchenhaus

Written on: 18/02/2016

Thanks for your feedback regarding the store staff and glad you were pleased with the service you received.
I will pass on your comments to the store

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★★★★★

“Best Design Advice”

Written on: 21/01/2016 by tcanddc (1 review written)

Great Showroom, very impressive products. We felt the kitchen designer at Sutton really knew about design and advised us on the best way to get maximum storage. Friendly service from all members of staff and not at all pushy. Made to feel very welcome and had all the time in the world for us, we never felt rushed. Great to be offered a drink also. … Read Full Review

By Kutchenhaus

Written on: 18/02/2016

Thanks for your feedback regarding the store staff and glad you were pleased with the service you received.
I will pass on your comments to the store.

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★★★★★

“Great kitchen, despite Kutchenhaus.”

Written on: 20/01/2016 by ianokbald17 (3 reviews written)

I'm glad to see Kutchenhaus have improved their methods of ordering a kitchen. When I purchased mine you had to do your own measurements, & then travel to one of their showrooms to complete the design etc, after having drawings e- mailed to you. Now I believe they have local reps to come & measure up etc, as I suggested was necessary at the time I ordered mine. The quality of the kitchens are excellent, & I'm still very pleased with mine, even after a few years. My kitchen was saved from… Read Full Review

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★★★★★

“Just what we were looking for”

Written on: 19/01/2016 by Petegm2 (2 reviews written)

We were recommended by our son who had one of these German kitchens fitted and that was good enough for us as I know that he and his wife are very particular and the fact it is German made was good enough for me. My wife and my self went to Sutton Coldfield branch as it is the nearest to we live which is in Hednesford Staffs.about 20 miles away so they had to be a bit special for us to keep traveling that far. As soon as we visited there showroom we knew that we would find our kitchen there as… Read Full Review

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★★★★★

“Kitchen installation - July 2015”

Written on: 11/01/2016 by lstokes (1 review written)

Dealing with Kutchenhaus was an excellent experience. The kitchen ended up exactly as designed. We had a small issue with an associated kitchen product but Kutchenhaus handled this with the supplier to our complete satisfaction. We are very happy with our new kitchen and have no hesitation in recommending them… Read Full Review

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★★★★★

“Fantastic kitchen, beautifully made!”

Written on: 07/01/2016 by Lizheath1 (1 review written)

I initially only went into kitchenhaus to bowse for ideas, all I knew was, I was after was a contemporary kitchen. I was really impressed by their showroom kitchens a liked the look of a couple. We had a budget in mind and didn't think we would get what we wanted for that budget but they had some offers on so I booked an appointment with the kitchen planner so we could get a better idea of what we could get for our money. The planner was great at helping us work out ways to keep some costs… Read Full Review

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