Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.6 / 5
71% of users recommend this
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★★★★☆

“Grest Kitchen”

Written on: 22/11/2013 by mush901 (1 review written)

Kutchenhaus do exactly as it says on the tin beautiful kitchen better than we imagined worth every penny. When we originally arrived at the Trafford Centre we were only window shopping for a new kitchen but after seeing the quality and value for money we had no choice, we signed up there and then. We now have our new kitchen installed and it looks stunning,high gloss white with black granite work tops,amazing contrast combined with a simple and efficient design,we are very happy and would… Read Full Review

Shionaga's Response to mush901's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“soon to be finished”

Written on: 13/11/2013 by agen1969 (1 review written)

love our shiny red kitchen , exactly how we imagined. Installation impeccable, thanks to the team Quality really shows. Pantry cupboard works a treat, altogether a wow kitchen. Just a little finishing to do Thanks to Hull branch… Read Full Review

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★★★★★

“Parker family kitchen!”

Written on: 10/11/2013 by Shelleyp (1 review written)

We walked into the hull store many weeks ago because we were having an extension and needed a kitchen. We didn't have an appointment, didn't realise we needed one but Vicky managed to slot us in with jay that day. He designed the kitchen that we wanted, for what we wanted to pay. I've had numerous visits/ phone calls to the store and nothing is ever a problem! The manageress Vicky has THE best customer service ever, fantastic! Nothing is ever too much trouble for Vicky and she ensures she… Read Full Review

Shionaga's Response to Shelleyp's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★☆☆

“customer aftercare in York is non existant”

Written on: 03/11/2013

Kutchenhaus has a good enough product but if anything goes wrong you are most definitely on your own. Despite them guaranteeing the parts for five years, they demand payment to replace their faulty goods. The hassle of being passed from York store to customer services Manchester is dreadful. We have had to deal with four different people and still no further on.Most definitely would not recommend this produce to family or friends.If I could return the kitchen I would!… Read Full Review

Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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Damariscrowley37's Comment

Written on: 07/04/2014

Yes - no one person in charge, passed around from person to person, none of whom take responsibility. Unexplained delays. Assurances made that are not kept.

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Damariscrowley37's Comment

Written on: 07/04/2014

This sounds very like our experience.

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★★★★☆

“love kitchen”

Written on: 28/10/2013 by stubods (1 review written)

excellent show room in Hull, staff on our first visit left us to look around and then answered all our questions and our first consultation with the designer was full of information and ideas until we got to the design we wanted, nothing to much trouble. Kitchen arrived on agreed date both delivery drivers very efficient on the delivery. The team of fitters arrived on time and carried out the fitting of the kitchen very efficiently and found a way round all the little problems. All in all we… Read Full Review

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★★★★☆

“Finally we have a lovely kitchen, the sales team,...”

Written on: 23/10/2013 by Tony.farrell (1 review written)

Finally we have a lovely kitchen, the sales team, fitters and after sales care were all excellent. When there were any queries they got them sorted as quickly as possible. Everything was perfect before they were satisfied the job was finished. A quality kitchen that's good value for money. Mrs Farrell… Read Full Review

Catrina_Kutchenhaus's Response to Tony.farrell's Review

Written on: 23/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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Shionaga's Response to Tony.farrell's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Excellent quality”

Written on: 06/10/2013 by Jodouthwaite (1 review written)

From planning to fitting I felt in control, always listened to and always given valuable advice. The fitter was great at helping me with ideas when he first came to my home to talk it through. The only thing I would flag up is that it's not a quick job. I was in no hurry, so didn't mind. And I have a beautiful kitchen beautifully fitted… Read Full Review

Shionaga's Response to Jodouthwaite's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“totaly amazing”

Written on: 04/10/2013 by RasaMarstonGreen (1 review written)

I was recommended by my friend as I needed a new kitchen, the staff are very friendly and helpful and when my kitchen was fitted inn I was totally amazed with their work will recommend to everyone keep it up guys. … Read Full Review

Catrina_Kutchenhaus's Response to RasaMarstonGreen's Review

Written on: 08/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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★★★★☆

“Simply The Best”

Written on: 30/09/2013 by Cazofyork (1 review written)

Looking for a new kitchen we had certainly done the rounds, a neighbour recommended Kutchenhaus to us so we thought we would have a visit and we are so glad we did. From entering the showroom to the fitting of the kitchen it was an excellent experience...... The designer spent hours with us and we appreciated his input, the kitchen was ordered and delivery was booked some 6 weeks later, the fitter turned up to do his survey, nice friendly chap who didn't see anything as being a problem… Read Full Review

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★★★★★

“Great Kitchen”

Written on: 15/09/2013

The kitchen now looks stunning once finished. What impressed me the most was that had a few minor problems so called customer services.The very next day a gentleman called James came out and sorted these out without any problems at all.The replacement items did take 4 weeks but was kept informed at all times Overall a beautiful kitchen at a good price but was also impressed with the good after sales service which lets many companies down … Read Full Review

Catrina_Kutchenhaus's Comment

Written on: 08/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“Finally my dream kicthen”

Written on: 09/09/2013

After many years of waiting and then shopping around to find the kitchen I really wanted we found Kutchenhaus after visiting the Trafford Centre on weekend. Very relaxed sales pitch with a few cups of coffee and never felt pressured. After 2 visits and many changes had the kitchen that we really wanted. We didn't choose the fitting service but a friend had fitted a German kitchen before and said it was so simple as all come built already. After taking a week to install and no issues at all… Read Full Review

Catrina_Kutchenhaus's Comment

Written on: 08/10/2013

Hello, My Names Catrina I work at Kutchenhaus, please can you confirm your name in which you purchased your kitchen under and the store?

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Brilliant Kitchen and looks good.”

Written on: 07/09/2013 by mrclneal (1 review written)

The kitchen was planned and designed by the York branch and the manager did a house visit to measure up. Great service from the Branch and our dealings with them. The kitchen was delivered within the 12 weeks quoted. The fitting team C J Installations where brilliant and friendy. They had to deal with my two young children as fitted during the holidays and where brilliant with them. The only down fall to the whole thing is that some items where not the correct ones (4 inch extractor unit but… Read Full Review

Stubods's Response to mrclneal's Review

Written on: 25/11/2013

hi, have also had a fitted kitchen done as well by kutchenhouse also had bits missing and damaged finished the kitchen 23 oct replacement parts will not be deliverd until 16th Dec hope you did better than we did

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★★★★★

“Excellent Kitchen and Service”

Written on: 05/09/2013 by ipatel14 (1 review written)

Just had our our new kitchen fitted. Our experience of this company is nothing short than faultless, from Design Team at the Trafford Center to delivery and installation team, every thing went to plan. The staff are provided some really good practical advise in designing the kitchen The product was delivered on time and Mark has done an excellent job with fitting the Kitchen. The product is of really high quality and we are looking forward to making the most of our new dream kitchen. Mr… Read Full Review

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★★★★★

“Stunning kutchenhaus kitchen”

Written on: 21/07/2013 by bekki4ab (1 review written)

Craig and and his team of fitters have only left minutes ago. Watching them at work carrying heavy appliencies, fittings and everything that makes a nice kitchen up a flight of stairs into a first floor kitchen on the hottest week this century with a smile was very impressive. We very pleased with the quality, stunning design and the black and white colour scheme from the team at Kutchenhaus, Trafford Centre - very modern. Craig and his team explained any questions or concerns we had very… Read Full Review

Shionaga's Response to bekki4ab's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★★

“outstanding service and fitting”

Written on: 19/07/2013 by edneddie (1 review written)

We can only say what great friendly service we received from your manchester shop .The moment we went to ordered our kitchen we have had great support and service. Our fitter and his team produced outstanding workmanship and good advice we cannot fault you in anyway were we even more gobsmacked at the end result we are delighted and would recommend your company to family and friends....The kitchen units and worktop are outstanding ...We have a wonderful dream kitchen thank you .....Kitchenhaus… Read Full Review

Shionaga's Response to edneddie's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Got What We Paid For”

Written on: 16/07/2013 by Keith111 (1 review written)

I was dragged into the York store by my wife after I had said we couldn't afford a Kutchenhaus kitchen. After being completely honest with Andy Wilton, the salesman he came and measured and produced a computer graphic of what our kitchen would look like. Then it is down to negotiation on price. The bottom line is that we reached a price that we had budgeted for. Ok, there was a fair wait for it to be made in Germany, and we had to pay up front, but the kitchen was what we wanted and it was… Read Full Review

Shionaga's Response to Keith111's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“New Fitted Kitchen”

Written on: 10/07/2013 by Gayna (1 review written)

We re pleased with our kitchen installation it has been well fitted and we are pleased with the units we chose. Mrs Gayna Peters… Read Full Review

Shionaga's Response to Gayna's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★☆☆☆☆

“Very very poor”

Written on: 03/07/2013 by MrsAdamsunhappy (1 review written)

It's taken six months and our kitchen is still not right handles don't fit work tops wrong size poor communication no apologies so much for German precision really not happy… Read Full Review

Aimee0505's Response to MrsAdamsunhappy's Review

Written on: 03/07/2013

Just wondering which branch you got your kitchen from as I am also having some issues with the completion of our kitchen

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Nicola28's reply to Aimee0505's Comment

Written on: 24/07/2013

We too are struggling to have our kitchen completed through the Manchester branch.

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Damariscrowley37's Response to MrsAdamsunhappy's Review

Written on: 07/04/2014

Hear hear - snap.

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Shionaga's Response to MrsAdamsunhappy's Review

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★☆☆☆☆

“Appalling after sales service and poor installation”

Written on: 02/07/2013

Absolutely appalling after sales service, Kitchen not completed on time damage to kitchen floor! This is the total experience you can expect at Kutchenhaus Braehead. I have phoned been into the store on 2 occasions met the store manager who said he would sort everything when he came back from holiday( he came back on the 12th of June) I am still waiting on my phone call nearly a month later! I am totally disgusted with the lack of customer service and broken promises, I am a manager in… Read Full Review

Aimee0505's Comment

Written on: 07/07/2013

I am also having an awful experience, kitchen not completed yet after 4 weeks, fridge leaking, no sink and I have to wash up in a bowl outside with 6 children! I'm in despair!

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Nicola28's Comment

Written on: 24/07/2013

Us too! How I wish I was reporting the glowing reviews of other people. This appalling customer service is absolutely wiping out the pleasure of the quality of the kitchen!

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Aimee0505's Comment

Written on: 24/07/2013

I do know how you feel but we have now had our kitchen finished and its lovely! And well worth the wait, we did have a problem at first but was resolved, the problem was that we had to wait for the work top to come from Germany, I hope you feel the same in few weeks, we also got from the Manchester branch.

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Damariscrowley37's Comment

Written on: 07/04/2014

I'm glad to see you as a manager say this - they always behave as if they are completely in the right and there is no problem, and no other way to do it! But I agree absolutely, especially 'lack of customer service and broken promises'. No wonder they demand payment up front.

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Shionaga's Comment

Written on: 03/02/2014

My friend bought a kitchen from Stilhaus Kitchens and said that if she made a comment on a review site then it would be excellent.

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★★★★☆

“Review on New Kitchen”

Written on: 29/06/2013 by guy123mcc (1 review written)

The quality of the German kitchen is out standing, the sales and design team was extremely helpful and very professional. The installation was slow but extremely competitent resulting in a first class fitting. Their Customer Services dept leaves a lot to be desired - needs to improve in this area. Would I recommend Kutchenhaus kitchens - yes, would I go back - yes, would I ask for Mark - yes. What area would I suggest they improve upon - communication within their Customer Services Dept -… Read Full Review

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