Kutchenhaus Reviews - www.kutchenhaus.co.uk

★★★★☆
3.7 / 5
73% of users recommend this
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Kutchenhaus www.kutchenhaus.co.uk

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★★★★☆

“A 16 week wait but worth it!”

Written on: 15/08/2014 by HowardYork (1 review written)

Visited Kutchenhaus in York on 1 April! and chose the kitchen we wanted. The initial salesman passed us on to the Sales Manager who took the order but the price just seemed to be made up as we went along. A £17,000 kitchen became £15,000 then £13,000 with £350 added on for moving two electric plugs! Order completed on 22 April and it has to be paid for in full there and then on a credit card. Told there would be a 8/10 week wait which was acceptable but this then became 15 weeks before we… Read Full Review

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★★★★☆

“Lovely kitchen, shame about the survey.”

Written on: 10/08/2014 by kingharold667 (1 review written)

The display kitchens in store are very impressive and well presented. The designer that worked with us on our new kitchen was helpful, knowledgeable and made suggestions for the design that we hadn't considered. I visited other suppliers (inc B&Q and Homebase) and they were cheaper but I think paying the extra was worth it as the product and service was better at Kutchenhaus. Things went wrong a little when the surveyor turned up to check measurements etc and made a mistake that meant we… Read Full Review

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★★★★★

“Amazing Kitchen - July 2014”

Written on: 07/08/2014 by mdimmick (1 review written)

I certainly have a WOW factor kitchen now. From initially entering the showroom in York to the fitting of the kitchen I am pleased to say the process was seamless! Our design consultant knew exactly what we were looking for and took all of our ideas into account when drawing out the design. He was proficient and professional and I would definitely recommend speaking with him. Our fitter was instrumental in the smooth process leading up to and the actual final fitting of the kitchen. He kept in… Read Full Review

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★★★★☆

“NEW KITCHEN JULY 2014”

Written on: 26/07/2014 by S.T.HOLMAN (1 review written)

Excellent quality kitchen fittings and appliances at a competitive price. Skilled and obliging installers; work completed as programmed, except for the splash-backs for which one was measured wrongly and has to be re-ordered… Read Full Review

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★★★★★

“Brilliant kitchen, brilliant service!”

Written on: 21/07/2014 by Cli5053114 (1 review written)

We visited the Kutchenhaus showroom in the Trafford centre after spending literally weeks trawling the internet and visiting other dealers! We had a rough design in mind and the dimensions of the kitchen on us! the designer sat us down and designed a kitchen in front us, taking on board our requirements and budget. The whole design process was simple and easy and a lot less stressful than running around different showrooms and booking home visits that last literally hours! The order and… Read Full Review

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★★★★★

“Outstanding product and service!”

Written on: 19/07/2014 by 452Lake (1 review written)

Product quality - very, very good. Much better than similarly priced elsewhere. Delivery - ahead of schedule! Installation - fast, efficient, thorough, all waste removed and very pleasant contractors. Customer service - excellent ( we made a change to the order and this was sorted out with zero fuss) Only slight flaw - the built-in fridge is smaller than we thought, our fault not theirs. Suggest always pick bigger than you think you need. Overall really happy with Kutchenhaus and would use them… Read Full Review

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★★★★★

“Excellent customer service and great quality for money”

Written on: 01/07/2014 by Cuba1 (1 review written)

Ours was a great experience, very easy to deal with, and even though a member of staff left the company, our sale was then taken over by technical staff, and nothing was to much trouble. A slight delay in delivery, but when it did arrive, it was very impressive and fantastic quality. Even though we took over the fitting ourselves, the friendly staff were very helpful, and even came round to start us off. Build quality is superb, and when one item was replaced, it was done in quick time, no… Read Full Review

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★★★★☆

“love my new kitchen”

Written on: 28/06/2014 by bsBaird1984 (1 review written)

Not without a few problems, but don't regret going with kutchenhaus, fantastic kitchen! Nothing to compare with it in regards to value for money. The kitchen is so much better than any other designs we were offered by the usual household names and the quality has exceeded our expectations… Read Full Review

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★★★★★

“OUR WONDERFUL KITCHEN ”

Written on: 26/06/2014 by BigNige57 (1 review written)

Our wonderful kitchen is all that we could have wished for. We visited Barton Square in the Trafford Centre, Manchester and were quite taken with the build quality of the kitchen displays. The gentleman who looked after us throughout the planning process was exceptional. His attention to detail was without parallel in our experience. (We had 6 quotes from other companies before this!) He guided us through the planning and design of our wonderful kitchen with great care, making us think about… Read Full Review

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★★★★★

“fantanstic product, fantastic service, love it”

Written on: 25/06/2014 by elliefromyork (1 review written)

at first when we walked into the york store i thought wow - expensive - too trendy for me - how wrong i was, the staff were friendly and helpful (not pushy as we had experienced in other kitchen stores). Well priced. i booked an appointment for a visit, they came and we (mainly I) expressed what we had in mind, a couple of days later we went back to see what the designer had come up with and after a couple of changes (patience of a saint that guy) it was exactly as i wished. we were in no hurry… Read Full Review

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★★★★★

“Flawless (almost) from start to finish”

Written on: 25/06/2014 by thiskey (1 review written)

Buying a new kitchen is one of the biggest decisions we've ever made, and one of the most stressful and disruptive. Thankfully, Kutchenhaus have been terrific. It didn't start well when we were left waiting for our (pre-arranged) planning meeting for an hour and a half, with not enough of an apology afterwards. We felt rushed with the sales guy at times, and have had to chase him for answers to questions on a number of occasions. If we weren't very keen on the quality of the designs &… Read Full Review

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★★★★★

“Top Quality and Service”

Written on: 23/06/2014 by KingsmeadCouple (1 review written)

We started planning our new kitchen in January 2014 and we selected Kutchenhaus based on their design and the fantastic service we received from their design staff. Nothing was too much trouble, and we made quite a number of changes until we were 100% happy with everything. We placed the order knowing that we would not be installing for three months. Kutchenhaus held the kitchen until we were ready to receive it. When the time came to install we must have saved at least two days due to the ease… Read Full Review

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★★★★★

“Completely delighted”

Written on: 16/06/2014 by Trenton312 (1 review written)

Well I don't know where those negative reviews have come from because that are so far from what we experienced with Kutchenhaus and I feel a lot of people must feel the same. We can't be the only ones. We purchased our kitchen from the York store, from the moment we went in to the store to the after care we were treated professionally, friendly and with courtesy. The sales people went over and beyond with out being pushy, ( not like some stores). We picked the kitchen and the design, the sales… Read Full Review

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★☆☆☆☆

“the worst experience of my life”

Written on: 06/06/2014 by 251Kearns (1 review written)

we spent a fortune on our kitchen, the fitting was awful and we still have a number of substantial defects to top it all they are now refusing to engage with us to rectify the problems… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 16/05/2014 by Lacid1973 (1 review written)

The kitchen has took 7 months to install. The wrong kitchen was installed. There is no customer service at all, they just don't care at all once they have their money. The most expensive kitchen I've bought and the worse quality. Avoid like the plague… Read Full Review

Damariscrowley37's Comment

Written on: 24/05/2014

Yes very similar to our experience.

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Happycustomer1983's Comment

Written on: 05/06/2014

not my experience at all are you sure this was kutchenhaus.

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Damariscrowley37's Comment

Written on: 24/05/2014

Yes very similar to our experience.

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★☆☆☆☆

“Avoid at all cost”

Written on: 07/05/2014 by Wood181 (1 review written)

The sales manager was fantastic!!! By this I mean, he certainly got from us what he wanted - a sale. We paid up front as per their contract £12,000!!!!! And that was without paying our own fitter. Although our kitchen is beautiful now, the delivery 10 weeks later due to Easter, had a few items missing. Units were not as described. Cornice not delivered. So kitchen could not be finished. That came another 6 weeks later and instead of being 20" long, it was 2". I thought it was a joke and was… Read Full Review

Damariscrowley37's Comment

Written on: 11/05/2014

Just our experience too.

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Harts85's Comment

Written on: 15/05/2014

damariscrowley37 which store did you purchase your kitchen from?

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Damariscrowley37's Comment

Written on: 16/05/2014

York, Foss Islands Road.

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Santessa's Comment

Written on: 16/05/2014

I bought my kitchen from the Chester branch which has closed down now. Thank you everyone for your reply, it makes me feel justified with my comments. I'm not normally a complainer, but this company really deserves to be criticised for their over priced, poor quality products, poor delivery and poor customer services.

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★★★★★

“Delighted with my lovely new kitchen”

Written on: 01/05/2014 by b-blue-rose (1 review written)

We went into the Barton Square store looking for inspiration in January, following a house move and quickly spotted a kitchen design we loved. We chose the Pura white goss units with Basalt Oak units and work tops to contrast. We had two trips back for scheduled appointments, one to plan and one to finalise the design. The designer delivered a plan that was exactly what I had hoped for. He promised delivery and fitting within 10-12 weeks. The kitchen arrived within the promised timeframe and… Read Full Review

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★☆☆☆☆

“Delays on fitting beyond a joke”

Written on: 25/04/2014 by DamarisCrowley37 (1 review written)

Excellent design of kitchen and courteous staff. Lots of time for us - before we paid. Once we'd paid there was a sudden drop in the standard of service. The fitting was delayed again and again. Kitchen arrived at the end of January - was to have been fitted by mid-February. Appalling mis-measurements (you should see the photos!) from the granite company Granite House was not speedily resolved (and that's an understatement). The fitters of the actual kitchen messed us around. The wrong… Read Full Review

Damariscrowley37's Comment

Written on: 02/05/2014

a) he did turn up BUT b) he could't fit the part!! No surprise, Kutchenhaus. Watch this space again to see if Kutchenhaus do anything about it or not. Twice today I was subjected again to the mantra that it is not the responsibility of the person I happen to be speaking to - it is always someone else, and this is because we are always being passed on to another person. We have dealt with far too many people, and no one is in charge. If employees and contracted fitters don't take corporate responsibility, who does?

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Damariscrowley37's Comment

Written on: 11/05/2014

And guess what - another week has gone by with no resolution of the problem.

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Damariscrowley37's Comment

Written on: 16/05/2014

Yet another week has gone by. It is now two weeks since they discovered that their fitter in NOVEMBER had failed to measure the chimney depth so the wrong extractor fan was ordered. So this was not discovered until 2 May. And they have now spent two weeks 'looking for another fan'. How much more of this can we bear?

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Damariscrowley37's Comment

Written on: 24/05/2014

This week the fitter resolved the fan issue. But he could not provide a plasterer to skim the area around the fan. Kutchenhaus said they could not contract plasterers themselves - it has to be the fitters. So we have ended up employing our own plasterer, which Kutchenhaus have agreed to pay for. Our plasterer was standing by to do it this Friday but by the time Kutchenhaus got back to us with confirmation it was too late, so he has to come next week now. Other than that, I will still have to cut and fit my own shelf in one of the cupboards in the kitchen, which both fitters somehow omitted to notice - but that will be a lot less hassle to me than spending all my energy on emailing and phoning several different people at Kutchenhaus to get it done. We will hopefully be able to draw a line under this long business before too long.

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Harts85's Comment

Written on: 15/05/2014

DamarisCrowley37 which store did you purchase the kitchen from?

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Damariscrowley37's Comment

Written on: 16/05/2014

York, Foss Islands Road.

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Harts85's Comment

Written on: 17/05/2014

Thanks would it be under Cowley or a different name?

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Damariscrowley37's Comment

Written on: 17/05/2014

Who is this, please?

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Harts85's Comment

Written on: 19/05/2014

I work for Kutchenhaus and i would like to look into this further.

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★★★★☆

“Pleased with our new kitchen ”

Written on: 13/04/2014 by Scotswahey (1 review written)

I have read some of the reviews on here but can only comment on our experience. We ordered our new kitchen from Kutchenhause York in April of last year and arranged fitting to start in September. The new kitchen was in lieu of our summer holiday, and we had previously booked September as annual leave from work, so someone would be home whilst the work was taking place. We were kept fully informed by the company with regard to delivery and fitting dates and everything and everyone turned up… Read Full Review

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★★★★★

“Great new kicthen”

Written on: 13/01/2014

Finally had time to write a review Love the new kitchen and nothing was a problem from start to finish The delivery and fitting team were excellent and the kitchen now looks stunning Would recommend to friends and family… Read Full Review

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