Boomerang Rentals Reviews - www.boomerangrentals.co.uk

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★★★☆☆
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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Absolutely Awful Service”

Written on: 14/12/2013

Joined on 08th December 2013 its now the 14th December and still not one of my games dispatched even though i have 5 on my list and 1 has been shpwing green icon for 4 days meaning despatch time 0-3 days absolute joke And to top it off i was billed twice for priority package shamefull company AVOID… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Going downhill...fast”

Written on: 13/12/2013 by mannymann (1 review written)

I have been renting games from Boomerang for almost 3 years. Over the last year the standard of service has became worse as each month goes by. As far as I am aware they are the only rental company still trading and they are now trying to milk money out of as many fools as they can. You need to be on the top 2 packages to rent XB1 and PS4 games. As a long serving user I got the option to upgrade to this as a reduced cost but this is not good enough to rent a PS4 game (same package only at a… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Time to split”

Written on: 12/12/2013

After a good free trial earlier in the year i left lovefilm to join these and had a few good months up till October then it went completely downhill from ridiculous postage time to send titles back(7-10 days)compared to their 1-2 days to send out to you to waiting days for a title etc. my most recent problem was i sent back pirate warriors 2 and switched my service to top choice only to get ac black flag which was at long availability +6days they received it and i started to waited patiently to… Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“More interested in new customers than keeping old happy!!”

Written on: 10/12/2013 by Markylad1 (1 review written)

I joined boomerang after being with lovefilms but they stopped doing rentals. At first I was really impressed, I received my games pretty quickly and without issue. Only thing at the time was disappointed with the different packages, like priority service, as I changed my package to these but noticed no difference in service so went back to the regular one. However things have recently began to turn sour with my experience with them. They have apparently had a huge influx of new customers… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Do not waste your money”

Written on: 09/12/2013 by Shell189 (1 review written)

I signed up because it said rent new games with a priority service. Signed up for a free trial, to be told these games are not available on a free trial so I would have to pay. I paid, put my games on my list, game turn around time: LONG. One week later I look game turn around time: SHORT. Another week later they are back to LONG. Without sending a single game to me. They are only interested in getting your money. Now I've paid for nothing as I know I will not be getting these games any time… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Dont waste your time !!!”

Written on: 08/12/2013

So i just set up a profile on a FREE TRIAL ! What free trial, i couldnt add any games to my list so i deleted the profile after realising this and they charged me. Absolute joke of a company !… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Bad service and no communication from boomerang”

Written on: 07/12/2013 by Buttedj (1 review written)

Was with them for 3 months at first was on the value package 1 disc at a time sent the disc back and had t o wait a week and half to get a new one returned was advised if I wanted a quicker turn around should upgrade to unlimited one so I agreed to. This time a new disc was returned after 5 days wait so still not the return post they boast about. Then when the next gen consoles arrived tried to add games for Xbox one and PS4 to list but just kept getting a message on screen saying I need an… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible customer service (or complete lack of)”

Written on: 07/12/2013

After trying out a free trial and never receiving the requested game, I thought it would be a simple matter that could be dealt with by customer service. However, two months on, I am tied into a paying membership plan (that I cannot cancel because the game is showing as dispatched) and customer service are simply not responding. I've essentially spent around £20 (so far) on nothing. I've never dealt with such a shoddy company and will be cancelling as soon as I am able to. Probably a great… Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Consistently poor service for over 6 months”

Written on: 28/11/2013

I understand that after LoveFilm ended their game rental service and now Blockbuster having to do the same that everyone has flocked to these guys as they are the only game rental service left here in the UK. What I can't understand is that I've had poor service from boomerang since the joined them over 6 months ago. Their CS rep would always say "we're working hard to improve our services" so I stuck with them in the belief that things would improve. They didn't. It seems they have very few… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“They just can't cut it anymore”

Written on: 27/11/2013 by ImBoredofwaiting (1 review written)

I have been a customer for over 2 years, and would have happily recommended them a while back, but in the last 6 months I have waited over a month or more for a games to arrive. I wasn't concerned as they offered a deal where if you wait you earn points, these can be used towards a free month subscription. Great right? Sadly not, after not receiving these points I contacted them and was informed that If you have over a month worthy of points the system will not allow allocation, because I had a… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“AVOID AVOID AVOID COMPLETE SHAMBLES!!!”

Written on: 25/11/2013 by BOOMERANGISSHITE (1 review written)

SIGNED UP FOR FREE TRIAL, OH HANG ON THERE ISNT A FREE TRIAL!! WANTED TO RENT XBOX ONE GAMES IT TOOK PAYMENT TWICE! I GO TO SELECT GAMES FOR RENTAL AND SAYS MY ACCOUNT NOT LIVE?? BEWARE BEWARE EVERY TIME YOU TRY TO SET ACCOUNT LIVE IT TAKES PAYMENT FROM BANK.. ROBBING SWINES!!! UP ME MONEY AS WELL AS MANY OTHERS WHOM I HAVE READ REVIEWS REGARDING THIS SHAM.. FALSE ADVERTISING AT ITS FINEST.. MY OPINION IS TO SAVE YOUR CASH AND PURCHASE THE GAMES… Read Full Review

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Liviu2204's Response to BOOMERANGISSHITE's Review

Written on: 15/01/2014

did you get you money back and how im in the same situation ....

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Terrible”

Written on: 24/11/2013

Absolutely terrible customer service, not even making it possible to have any direct contact with them. How they operate as a business astounds me, 5 working day responses. When your paying for a monthly subscription and not receiving anything you have payed for. False advertisement and a terrible service. … Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Used to be great, now very very slow.”

Written on: 05/11/2013

I think they have been having problems since LoveFilm stopped game rentals. The influx of customers has caught them off guard and they just dont have the staff/time/effort/whatever to deal with the new customers. Turnaround is very very slow now and you will probably be waiting 5 days for a new disc to be sent out. Considering we pay a premium price, this is simply unacceptable… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“no customer service.”

Written on: 30/10/2013

would not advise anyone to use this rental service or any rental service as they are all crap,joined on the 13.99 a month package,you wait ages over 8 days at least for a game to get sent out,when using phone number to contact them it goes to an answering machine,keep your money and just save up for games… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Useless, no games sent out in 3 week extended trial.”

Written on: 25/10/2013 by OwenClark (5 reviews written)

I recieved nothing from them after 2 weeks so they apologised and extended my trial by another week. They still failed to send me even 1 game though so it was all rather pointless. I had at least 6 games on my list the whole time. It seems they just don't have enough games and the turnaround is very slow. Advterising any game released in the last 6 months as "0-3" days wait is rather ludicirous when they can't get them out in over 20 days! Like a lot of people I am looking for a good rental… Read Full Review

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Stock and Dispatch Misleading ”

Written on: 01/10/2013 by Pokemon88 (3 reviews written)

Everybody didnt have the GTA V but on this website it said it had stock. We are not blind. I found out later from the CS, they didnt have it, so they lied on the website, so we place the order with them. When the stock came back in as Tesco alerted stock, Boomerang sent email on Friday 8.42am goods dispateched and by first class. It is now Tuesday 12pm, courier and Royal mail has completed their day. Nottingham to London 4 working days and nothing. Now the staff said I twist his words. I… Read Full Review

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★★★★★
Boomerang Rentals www.boomerangrentals.co.uk

“Best Game Rental Service Out There!”

Written on: 13/09/2013 by AverageReviewer (2 reviews written)

I've been using boomerang game rentals for about 4 months now and i've got to say they are a really good company. The Customer Support is great as the respond really fast, every disc I have ever received has never had a single scratch on it and when I do choose to keep the game they send me the box with working DLC codes and everything is in brand new condition. So far I haven't had any problems but they're payback points program should improve though. They always seem to have all the games I… Read Full Review

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Imboredofwaiting's Response to AverageReviewer's Review

Written on: 27/11/2013

This is clearly written by an employee, as it does not represent the service anyone else, including muself now receives from this company.

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Averagereviewer's reply to Imboredofwaiting's Comment

Written on: 28/11/2013

Hi, I am not an employee but meerly just a customer who is satisfied with the service. I can't find any other game rental service in the UK that is currently offering next gen games as I am now using boomerang for this. It is however quite expensive though as I am currently on the unlimited 3 package paying 18.99 a month.

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Very first rental, disc scratched really bad. ”

Written on: 10/09/2013

Took the trial after finding out lovefilm stopped games. Very fisrt disc (Resident Evil 6) was really badly scratched I never even bothered putting it in my machine. I uderstand with rentals they get scuffed and the odd scratch may make it out, but this one looked like it have been taken to with a few screws or something. They obviously don;t have any quality checks on incoming and outgoing disks. Cancelled trial without even going for second disc… Read Full Review

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★★☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Looks like they have gone down hill since Lovefilm stopped”

Written on: 10/09/2013

Reading older reviews it looks like Boomerang used to be good. I'm guessing they just can't cope with all the love film customers moving over. I started the free trial and received two games pretty quickly. The last ten days of my trial were spent waiting on a third being sent out. The games in my list were mostly labelled 0-3 days so why the 10+ day wait? Out of love Lovefilm, blockbuster and Boomerang, boomerang is by far the slowest… Read Full Review

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Smoorbs's Comment

Written on: 16/10/2013

I agree i have been with them since the beginning of the year 2013 and they have really gone downhill now. Lots of their games you have to wait for and I have 42 games on my list. It's not as good as it used to be !

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★☆☆☆☆
Boomerang Rentals www.boomerangrentals.co.uk

“Worst choice ever”

Written on: 01/09/2013

After over a week still no game got plenty on list new and old games… Read Full Review

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