Gear Zone Reviews - www.gear-zone.co.uk

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“The order I placed with Gear Zone was not delivered. ...”

Written on: 26/06/2007 by GearZoneWillStealYourMoney (1 review written)

The order I placed with Gear Zone was not delivered. I contacted them for a refund which was supposed to have been processed within two weeks. 3 months later, and I am still waiting… Read Full Review

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Gearzone's Response to 295025_GearZoneWillStealYourMoney's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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“I placed an order and the money was taken from my...”

Written on: 10/04/2007 by lilacstranger (2 reviews written)

I placed an order and the money was taken from my Maestro card. They emailed a few days later to say the item was out of stock. 2 months later I haven't received the item. I have cancelled the order and received acknowledgement, but after 2 weeks I haven't had my refund. No one from Gear Zone ever replies to emails, and they haven't published a phone number!!!… Read Full Review

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Gearzone's Response to lilacstranger's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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“Never use GEARZONE. I placed an order for goods 4...”

Written on: 28/03/2007 by robbox (1 review written)

Never use GEARZONE. I placed an order for goods 4 weeks ago which my son needed for an expedition wihch has now happened but no goods arrived. Managed to find a phone number for company but customer service is dreadful. Have sent almost 10 emails and just get same automated reply. Sterr weel clear of this company… Read Full Review

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Gearzone's Response to robbox's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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“The good website and value for money count for nothing...”

Written on: 15/03/2007 by pedroorange (1 review written)

The good website and value for money count for nothing when they don't deliver your goods. After waiting the 14 working days they insist on, I rang them and was told my order was en route to them from North Face. A week later, they said it wasn't and they didn't have it in stock. I've cancelled my order and am awaiting a refund… Read Full Review

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Gearzone's Response to pedroorange's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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“I ordered a jacket from GearZone because they were 20%...”

Written on: 07/09/2006 by Competitive Dad (1 review written)

I ordered a jacket from GearZone because they were 20% cheaper as the item I wanted was end of season. Having ordered the jacket and got order confirmation, I awaited delivery. However, I got an email two days after my order, saying that although the item I wanted was in stock there was a problem with my debit card details.

I had elected to pay by Switch and from a great deal of experience know that you need either a Start Date OR an Issue Number, not both. The problem GearZone was… Read Full Review

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Gearzone's Response to Competitive Dad's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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Gearzone's Response to Competitive Dad's Review

Written on: 18/06/2009

Hello Flyguy,<br/><br/>Thank you for your comment regarding the issue you've been having. It was not my intention to start a forum on the bottom of the original poster's review, I was merely trying to clear up that Gear-Zone is now under new ownership and that our customer service (which yes, appears to have been awful during 2006-2007) is sorted.<br/><br/>I am aware that our site has its own set of technological idiosyncracies; it is a 9 year old platform that we're improving a little at a time to try and ensure as little disruption as possible for everyone. (It is taking time, as these things tend to do, which if you've every used web developers, I'm sure you can empathise with!)<br/><br/>However, seeing as you mentioned it, I completely agree with you, they are irksome indeed. We periodically have times when our database 'locks' up and causes failures when attempting to access certain areas of the site like products or finalising transactions, why even this morning I have been working to fix the same issue. We would like to put a message on the site when this happens but it's normally fixed before we get a chance, and once the DB is locked the message doesn't want to appear on the pages it's useful on anyway.<br/><br/>These 'locks' prevent me from being able to work on the database as well, so I understand exactly where you are coming from.<br/><br/>In our defence I can only say that they are relatively rare, we normally fix them normally well within the hour that they are noticed (unfortunately I don't fancy working 24 hours to keep an eye on it so when I'm away from work or a computer it may take longer) and we're still ironing out a couple of bugs on our recent database 'upgrade' which was meant to fix this error. <br/><br/>I really am very sorry for any inconvenience it causes when you are unable to browse the catalogue, however it should be a rare occurrence, which we are trying to fix! <br/><br/>Of course if you are trying to browse and get issues we do have obvious contact details on the site now and the phones are answered quickly when we're here 09:00 - 17:30 Mon-Sat, 10:30-16:30 Sundays, so please feel free to call if you have issues in future and at least we can show you that our customer services is now back on par, which was my reason for replying to the original review.<br/><br/>Also, the site is coded to display fine in anything other than Netscape 4.0 or I.E. 6 or lower, so to Competitive Dad, I do apologise, you should not get the error messages if you update your I.E. Obviously I'm guessing if you're still using such an early version of I.E. you probably like it, so I'll try and fix the coding that isn't compatible with that version, but it may take some time. I'm sorry.

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Flyguy's Response to Competitive Dad's Review

Written on: 18/06/2009

transaction faliures are really irksome indeed!

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Gearzone's Response to Competitive Dad's Review

Written on: 18/06/2009

Hello,<br/><br/>I have to confess that I did not actually say it was a 'new' site. I said that the site was under new ownership and special attention was being paid to the areas that people seemed to have found issue with back in 2006 - 2007; namely customer service.<br/><br/>The site is still, apart from a couple of modifications still the same as it was in terms of templates etc, our website itself was never really the problem, just the communications, problems with stock and pre-charging. All of which should now be up to and exceeding visitor expectations.<br/><br/>I do not know what Java Script error you are getting, suffice to say that I use I.E. (8), Chrome, Firefox and Safari to test the site and receive no error on any pages related to Java, I also test the site from home on a regular basis, as do others within the company, and no JS error has ever been mentioned. So I'm slightly in the dark as to how I can fix it.<br/><br/>Occassionally when we update the catalogue pages a script error appears, but that normally releases after 5 minutes.<br/><br/>My apologies for not being able to help more with the Script error.

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Competitive Dad's Response to Competitive Dad's Review

Written on: 17/06/2009

Hmm I've just checked out the "new" site and get a very basic JavaScript error on EVERY page which is quite annoying.<br/>I don't have JS problems on any other site and am just using a vanilla install of IE6.

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“I ordered two tents from www.gear-zone.co.uk on the...”

Written on: 20/07/2006 by paddyp (3 reviews written)

I ordered two tents from www.gear-zone.co.uk on the 8th July 2006. I was informed that the delivery time was 3-5 working days when placing the order on the Internet. On Monday 17th I called to find out why the order had not been delivered. I was told that my order had not been processed because the data they held on the expiry date of my card was incorrect. They were missing the last two digits. I gave them this information. I checked the order confirmation email I'd received on the 8th… Read Full Review

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Gearzone's Response to paddyp's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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“I placed an order with gear Zone on 3rd May 2006 for 2...”

Written on: 27/06/2006 by zibby (1 review written)

I placed an order with gear Zone on 3rd May 2006 for 2 Maglite torches and 1 sleeping bag to use at T in the Park. One torch was sent out within a week with a cover note saying the other 2 items were out of stock, and that the expected delivery date for the torch was 14 working days, and the sleeping bag within 21 working days - all very well. The second torch arrived after 21 working days, and I still haven't received the sleeping bag. Despite numerous phone calls and a couple of emails… Read Full Review

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Gearzone's Response to zibby's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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“I ordered a tent from gear Zone and they sent me the...”

Written on: 27/06/2006 by Sue72 (1 review written)

I ordered a tent from gear Zone and they sent me the wrong one, and I still haven't received the correct one (this has been going on for nearly 8 weeks). No return phone calls as promised. Only 1 email reply, and I have sent them 4 or 5 emails over the last 2 months. I can't get in touch with them this week as they've turned their phones off so that they can deal with all their new orders due to the launch of their new website!

This isn't a one off. My friend has had a similar problem with… Read Full Review

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Gearzone's Response to Sue72's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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“It started 5 weeks ago. I ordered a warm down filled...”

Written on: 21/12/2005 by Dave Riley (1 review written)

It started 5 weeks ago. I ordered a warm down filled winter coat from Gear-Zone as I am travelling to Scotland for Xmas. I was told that there would be no problem with delivery and that I would have it in time for Xmas. It is 3 days before Xmas and I still do not have it. I have spent the last two weeks trying to contact the company by email and telephone and only today managed to get through to them. It turns out they had the incorrect bank details, the incorrect delivery address and it hasn't… Read Full Review

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Dave Riley's Response to Dave Riley's Review

Written on: 16/01/2006

Just to add to the frustration. I eventually cancelled my order on the 22nd december. and it turned up on the 9th January after taking the money out of my account. Sent the item back with a letter and my contact details demanding that they deposit the amount back into my bank account. it is now the 16th january and the money has not been returned to my account so I have phoned them only to find out that they have received the item back but have not returned the payment because they did not have my bank details.... they only had to call me! This is the worst experience i have ever had with any company. I strongly advise not to order any products from this company!

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Gearzone's Response to Dave Riley's Review

Written on: 02/06/2009

Hi all,<br/><br/>I would just like to take this opportunity to offer my sincerest apologies for the issues you had with Gear-Zone in 2007-2008.<br/><br/>We have since changed ownership and the team responsible for the site during those days in long gone. We are now back on top form, just like the halcyon days of 2002-2005, with the same ranges and price that everyone liked, but with extra special emphasis on Par Excellence customer service.<br/><br/>We're answering the phones 7 days a week!<br/><br/>Pre-charging for orders has been canned, we will only charge for items once they're ready to leave us.<br/><br/>I know that once lost trust is hard to regain, but I would like to offer people to try our service now and see what a difference we've made to the experience.<br/><br/>Once again, we'd like to apologise for our previous incarnation, but we're a new and improved beast now!<br/><br/>Gear-Zone (June 2009)

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