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Written on: 26/06/2007 by GearZoneWillStealYourMoney (1 review written)
The order I placed with Gear Zone was not delivered. I contacted them for a refund which was supposed to have been processed within two weeks. 3 months later, and I am still waiting… Read Full ReviewVisit gear-zone.co.uk
Written on: 10/04/2007 by lilacstranger (2 reviews written)
I placed an order and the money was taken from my Maestro card. They emailed a few days later to say the item was out of stock. 2 months later I haven't received the item. I have cancelled the order and received acknowledgement, but after 2 weeks I haven't had my refund. No one from Gear Zone ever replies to emails, and they haven't published a phone number!!!… Read Full ReviewVisit gear-zone.co.uk
Written on: 28/03/2007 by robbox (1 review written)
Never use GEARZONE. I placed an order for goods 4 weeks ago which my son needed for an expedition wihch has now happened but no goods arrived. Managed to find a phone number for company but customer service is dreadful. Have sent almost 10 emails and just get same automated reply. Sterr weel clear of this company… Read Full ReviewVisit gear-zone.co.uk
Written on: 15/03/2007 by pedroorange (1 review written)
The good website and value for money count for nothing when they don't deliver your goods. After waiting the 14 working days they insist on, I rang them and was told my order was en route to them from North Face. A week later, they said it wasn't and they didn't have it in stock. I've cancelled my order and am awaiting a refund… Read Full ReviewVisit gear-zone.co.uk
Written on: 07/09/2006 by Competitive Dad (1 review written)
I ordered a jacket from GearZone because they were 20% cheaper as the item I wanted was end of season. Having ordered the jacket and got order confirmation, I awaited delivery. However, I got an email two days after my order, saying that although the item I wanted was in stock there was a problem with my debit card details.
I had elected to pay by Switch and from a great deal of experience know that you need either a Start Date OR an Issue Number, not both. The problem GearZone was… Read Full Review
Written on: 20/07/2006 by paddyp (3 reviews written)
I ordered two tents from www.gear-zone.co.uk on the 8th July 2006. I was informed that the delivery time was 3-5 working days when placing the order on the Internet. On Monday 17th I called to find out why the order had not been delivered. I was told that my order had not been processed because the data they held on the expiry date of my card was incorrect. They were missing the last two digits. I gave them this information. I checked the order confirmation email I'd received on the 8th… Read Full ReviewVisit gear-zone.co.uk
Written on: 27/06/2006 by zibby (1 review written)
I placed an order with gear Zone on 3rd May 2006 for 2 Maglite torches and 1 sleeping bag to use at T in the Park. One torch was sent out within a week with a cover note saying the other 2 items were out of stock, and that the expected delivery date for the torch was 14 working days, and the sleeping bag within 21 working days - all very well. The second torch arrived after 21 working days, and I still haven't received the sleeping bag. Despite numerous phone calls and a couple of emails… Read Full ReviewVisit gear-zone.co.uk
Written on: 27/06/2006 by Sue72 (1 review written)
I ordered a tent from gear Zone and they sent me the wrong one, and I still haven't received the correct one (this has been going on for nearly 8 weeks). No return phone calls as promised. Only 1 email reply, and I have sent them 4 or 5 emails over the last 2 months. I can't get in touch with them this week as they've turned their phones off so that they can deal with all their new orders due to the launch of their new website!
This isn't a one off. My friend has had a similar problem with… Read Full Review
Written on: 21/12/2005 by Dave Riley (1 review written)
It started 5 weeks ago. I ordered a warm down filled winter coat from Gear-Zone as I am travelling to Scotland for Xmas. I was told that there would be no problem with delivery and that I would have it in time for Xmas. It is 3 days before Xmas and I still do not have it. I have spent the last two weeks trying to contact the company by email and telephone and only today managed to get through to them. It turns out they had the incorrect bank details, the incorrect delivery address and it hasn't… Read Full ReviewVisit gear-zone.co.uk
As rated by real users
" Never got the suit I paid for. " Read More
" Cashmere merino sweater " Read More
" Up to their usual high standard " Read More
All in all very pleased with purchase.
Did expect to receive notif... " Read More
" Excellent service " Read More