Venere www.venere.com Reviews

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Venere  www.venere.com
★★★☆☆
3.1
58.0% of users recommend this
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Latest Reviews

“Non existent booking!!!!”

★☆☆☆☆

written by NathenBender on 08/08/2015

I booked a hotel in Bratislava in January 2015 for a stay in July which was confirmed. When we arrived at the said hotel there was no booking for us and the hotel was full. The receptionist managed to ring round and found us a room elsewhere. We then had to set off in the dark at 10.30p.m. with a very small map pulling our cases along cobbled streets. We couldn't use transport because the old town is pedestrianised. Eventually we found the new hotel which was a business hotel over a shopping mall (shut and dark!) I have no complaints at all about this hotel but it was not what I had booked. I sent an e-mail to Venere who replied and said they couldn't open the attachment. I rang them and I have since sent two e-mails to customer services. Apart from saying they would look into it and keep me informed(joke!) they have done nothing. I would never use this booking site ever again and would not recommend it to anyone. However I will continue to use other booking sites from whom I have always had great service.

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“dont book. go through travel agent it will be cheaper!”

★☆☆☆☆

written by qxGarrison429 on 13/07/2015

venere customer services was so bad. they even made up their own email to send to me as some kind of receipt when they lost mine.this didnt have any card details etc so not really a receipt and it didnt show id paid already. i had to pay doule for breakfast coat me much more than if id gone through travel agent or directly through hotel website. plus they pay the hotel only a percentage of what you pay for the booking so they dont care if youve already paid if they dont get the money .

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“The new website is a horror”

★☆☆☆☆

written by 245Elliott on 12/07/2015

I am now really appalled by the changes. When trying to talk to this customer service they could not find my reservation made through the new website they could not access the site or my reservation. The representative was certain that I did not have a reservation, but was not willing to send a notification in writing. After wasting a fair amount of my time he was eventually able to find the reservation, only upon my insistence that I had a reservation. This error on Venere's site could have cost me a fair amount of money and frustration. That this is incompetence of the highest degree is an understatement, after 10 years you have lost my confidence and business

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“Even I cancelled my bookings, Venere is still good.”

★★★★★

written by RomeoLo on 13/05/2015

I have booked 2 rooms from Venere with discount code. I cancelled them then, Venere sent the cancellation to me soon. It's good and we can use the discount code for cheaper price as well.

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“Terrible customer service when there is a problem”

★☆☆☆☆

written by Johnson399 on 17/12/2014

BEWARE! I was looking for a hotel room in New York City for 3 people who needed 3 separate beds. Venere was the only one of the on-line travel services that found me one. I booked it; they took my money. It was not cheap. Except such a room did not exist in the hotel. I had to share a bed with a colleague; exactly the situation I had wanted to avoid. OK, these things happen, but Venere's customer service after the fact was appalling. Extensive communication with Venere  showed clearly that Venere holds only contempt for their customers and that their business practices are fraudulent. I will never use Venere again.

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Angela16's Comment

Written on: 11/07/2015

i agree customer services dont care once they have your money. my booking was meant to include breakfast but not only did the hotel have a different booking code for me from expedia rather that venere,com, it didnt include bfast, so my holiday cost lots more than if i booked with another company or direct with the hotel. service was appauling

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“Charged for a booking that "failed," lost in Venere limbo”

★☆☆☆☆

written by on 15/09/2014

I've used Venere for a decade to book rooms in Europe, without any problems. Downloaded their app, and tried to book a room in Italy through the app. At the end of the process, I clicked the "book it" button and received a "booking failed" error message. When I went back through the process, the site now says there are no rooms at the property I was trying to book. Meanwhile, I immediately get an email from my credit card company saying Venere has charged me $116 for the room. I check my Venere reservations, and there's nothing there. SO I call Venere's customer service nummber. Someone in India answers, and proceeds to tell me I have no reservation in their system so there is nothing he can do to help me. I tell him that that's the problem-- they just charged me for a room they failed to book for me. He just keeps repeating "if you have no reservation, I can't help you." He then gives me an email address and says I'll have to contact Venere customer service that way. I immediately send an email to that address. 2 days pass, no response. I go back into the Venere app, and try to contact their customer service through the "contact us" link in the app. I immediately get an automated email which says that the "contact us" email link is to an unmonitored account...and that I need to contact Venere's 877 customer service number. Five days have now passed. I've contacted my credit card provider to dispute the charge, but still no response to my emails (I'm sending a new one every day). A decade of business goodwill ruined by inattention to customer service. (Had a similar problem with Travelocity recently, only without the credit card being charged. Their customer service responded to me by email in less than an hour with a relevant response to my questions about the app failure.)

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“No reservation made!”

★☆☆☆☆

written by Pugh190 on 22/08/2014

I booked for a hotel in Donegal through Venere, got a confirmation e-mail to say we had been booked and when we arrived at the hotel after a 3 hour drive we found no booking had been made. Would never again book through this company. From now on will deal with chosen hotel. Don't bother!

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“you may end up being where you don't want to be ”

★☆☆☆☆

written by relle74 on 16/08/2014

How, when I am looking on the internet at accommodation within a 10 mile radius of where we want to be, do we end up with accommodation over 40 miles away? We were visiting the UK and my husband was having a significant birthday so I booked for dinner at Rick Stein’s restaurant in Padstow. It was for the late sitting at 9.30pm so we decided we should get some local accommodation. I got into the venere.com website and requested accommodation within a radius of 10 miles of Padstow (which may not have an address in Padstow of course), chose a B & B named The Old Mill House, paid for it – for 2 nights, printed out my voucher and that was that - it seemed. When we arrived in Padstow and entered the address of the B & B into the GPS we discovered we were booked into a B & B named The Old Mill House (no connection with the one in Padstow) at Torpoint, over 40 miles away. As it is summer school holidays all accommodation in Padstow was full (we tried dozens) so had to cancel the dinner which we had so long looked forward to. If I’m looking at sites within a 10 mile radius of Padstow how do others NOT within the radius sneak into the list? I’m not really asking for someone to explain this – I’m just saying that it shouldn’t happen and I won't use venere.com again. Venere hasn’t responded to my email.

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“Free Cancellation?”

★☆☆☆☆

written by ghr4review on 09/07/2014

I booked 2 weeks ago and cancelled the next day (since "there are no charges for cancellation") but, they keep your money as long as they can. So far, I still don't have my money back. I can imagine the amount of money these guys move with all the cancellations they won't process until they want.

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“I booked through Venere because of the lower price on...”

★☆☆☆☆

written by EzraReece on 20/06/2014

I booked through Venere because of the lower price on hotel. They booked me in the WRONG CITY! Florence, KY instead of Florence, SC. I did not notice this until I printed off the reservation sheet to take with me. So I called Venere - of course the guy didn't speak English very well - and since my reservation was non-refundable, the guy said "he wasn't sure if they would accept my cancellation, but he would try" ..as if he was doing me a favor! So he found a room for me in the correct location -for $50 more- that I had to agree to BEFORE he would cancel the wrong room. When I got to the hotel, the guy at the desk said that happens all the time with this agency....booking people in the wrong city. Which tells me it's a way to get people in at the lower price, then change reservations for a higher rate.

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“Fraudulent Chgs, Conflicting Pricing, No Cust Serv...”

★☆☆☆☆

written by MarieRi on 19/06/2014

I booked a room in Las Vegas through venere.com and the small print on one page says there will be no tax. Clicked to the next page and there was tax. The small print on that page says there will be a $10 resort fee per person per night. Clicked for final booking and the page says the resort fee is $20. BS Emailed CS as the agent directed me to do so and they responded, "and we will get back to you in 24 hrs." It has been three days and no response. Now I am getting $1 withdrawals from this company. There are two different $1 withdrawals pending.

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“What a night”

★★★★★

written by pieterserfontein on 03/06/2014

Started our Honeymoon at Umnenge Lodge in Gansbaai! Got to see some dolphins in a fantastic sunset from our room's balcony. Our hosts where friendly and helpful, she even made a booking for us at restaurant. I would recommend this to anybody. Thank you! Kind regards Pieter & Jenny Serfontein

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“4 Star Hotels In Pune | Restaurant In Pune”

★★★★★

written by seasonhotelaundh on 26/05/2014

The Seasonhospitality hotel offers other services like salon, fitness and sports related activities. Seasons Hospitality is near from the airport as well as the railway station. Visit to experience a hotel like home.

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“Perfect accomodation booking system”

★★★★★

written by anitu on 03/05/2014

I booked accomodations many times with venere.com, it was easy and everything was ok. This sit is recommended mainly to book city holidays/accomodations.

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“Could not find my venere reservation in hotel on my...”

★★☆☆☆

written by richlazy55 on 23/04/2014

Could not find my venere reservation in hotel on my arrival! Had to call to support and find out the problem. Anyway, next tme will do booking with someone else.

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“O'callaghan Alexanda hotel Dublin”

★★★★★

written by Wagnertm245 on 20/03/2014

We had a fantastic time the hotel was clean and the staff were very helpful and friendly was very nice and so was the bar staff as well the room was very clean beds changed every day the only thing we will say is we thought the price for breakfast was exspensive so you should have as much to eat as possible as the first day we just had cereal and tea and coffee and it was still just over 13 euros for each of us and the menu in the restaurant should change every day as that was the same never changed but all in all it was brilliant and mad our stay in Dublin special will stay at this hotel again and would recomend this hotel there is a hop on hop off tour bus with reasonable ticket price lots of pubs and restaurants local and a nice park

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“Bait and Switch experts”

★☆☆☆☆

written by MylaColeman305 on 05/03/2014

I would sooner sleep in the street before using this company for anything. They are experts in the "bait and switch" method. I rented a room in Florence, Italy on Feb. 28, 2014. Three days later I get an email saying my reservation was cancelled because I put in the wrong credit card number - wrong. I went back and it was correct. Then I saw where the room has increased 50% when I went back on line to view it. Yesterday, March 4th it was up an additional 50%. They dropped my reservation for a bigger commission. I did write them twice - no response at all. Not even a go to heck. They are the worst in this field. STAY AWY FOR THIS GROUP OF PEOPLE. THEY HAVE NO MORALS OR ETHICS.

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“Howard Johnson Inn Beaufort, South Carolina”

★★★★★

written by mhubbard on 23/02/2014

I needed a room for a night. We had death in the family and I did not know where I was going. I booked this room from an online site and area of SC was unknown. The person gave me good directions when I arrived, and I found it was not far from the hospital my son was in. There were restaurants and everything that I would need in the area. When we left it was accessible to I-95. I was very pleased, the room was reasonable and I would use again.

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“Worst Site Ever!”

★☆☆☆☆

written by Gkeavany on 05/02/2014

I can't even get into the whole thing because I am so livid. Had a simple issue when booking trip to Italy. Spent 6 days and countless hours dealing with their ridiculous call center in India. There computers have no ability to take notes, so each time you call to find out if anything has been done, there is no history of your previous call and you have to start all over again. I hate these people!

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“tax”

★☆☆☆☆

written by jonkhoffindustrie on 27/01/2014

We booked hotel de zon in Holland through venere.com We had to pay more touristtax in the Hotel.Unfortenately venere.com is not honest about the additinal costs

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