The Whisky Exchange Reviews - www.thewhiskyexchange.com

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“A smooth service, great for sourcing alcohol your...”

Written on: 09/02/2011

A smooth service, great for sourcing alcohol your local Tesco or Off-License is unlikely to stock. I had no trouble finding what I needed on the easy to navigate website.
However, postage is high due to the heavy nature of the product I guess, & there isn't a discount for multiple items bought either sadly!… Read Full Review

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“The item was a gift for my husbands birthday. They...”

Written on: 09/02/2011

The item was a gift for my husbands birthday. They succesfuly delivered the whisky on his birthday with very short notice. Really good value service.

The package was well packed to avoid any breakages and the whisky is lovely.
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“This is the 6th time I have ordered drinks from Whisky...”

Written on: 09/02/2011 by pragyan paramita (1 review written)

This is the 6th time I have ordered drinks from Whisky Exchange. Service is very good, delivery has always been on time and queries have always been promptly answered.The range of whisky available is truly amazing and probably one of the best in the world.The website is very well designed and easy to navigate… Read Full Review

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“This is only the second time I have used The Whisky...”

Written on: 09/02/2011

This is only the second time I have used The Whisky Exchange (the 1st being just before Xmas)and they could not have been more helpful. The customer service is excellent. I enquired about the whisky which was not on their website, got a prompt reply from Tim to advise about the product and who at the exchange to contact to purchase a bottle, and everyone was so helpful. The tracking system was helpful, the parcel arrived very well packaged on time and I am totally thrilled with it.I can't… Read Full Review

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“I've been a frequent customer for years and have...”

Written on: 09/02/2011

I've been a frequent customer for years and have consistently received excellent, friendly and knowledgeable customer service in the shop. The selection of stock is unequaled -- WE is the first place to check for hard to find bottles. The store promotes customer education through many tasting events led by experts in the field. The website is very well organized and includes very informative tasting notes for many of the whiskies. My on-line orders have been packaged, posted and delivered… Read Full Review

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“I spent a long time looking for a couple bottles of...”

Written on: 02/02/2011 by Mikayl (1 review written)

I spent a long time looking for a couple bottles of whisky, trying to find the best prices/delivery times, etc.

Came across the whisky exchange and the website was incredibly easy to use.

I had experienced some delays the last time I tried to get whisky from other shops due to stock issues (something you can't do much about I guess). So I gave them a quick call to check my items were in stock. Found the gentleman I spoke to incredibly helpful and very polite.

So I decided to proceed with… Read Full Review

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“Qick delivery. The glasses in the pack were blatantly...”

Written on: 01/02/2011

Qick delivery. The glasses in the pack were blatantly faulted which showed up well on photos requested by seller. Customer service, polite, but accepted no reponsibility or any help at all until put under alot of presure. Even then no satisfactory conclusion come to… Read Full Review

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“I was surprised to read the negative reviews on this...”

Written on: 31/01/2011 by glenc (305 reviews written)

I was surprised to read the negative reviews on this company as I found them very good.

They had pretty much the best prices of any other site I could find for the vintage champagne I ordered from them.

Their customer service was pretty quick to respond (although I asked them if they could provide the 5 bottles I was buying in some sort of presentational box - they said they couldn't which was a shame for a £500 order so I have marked them down a little because of this)

The products arrived… Read Full Review

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“Great site, cheaper than any other whiskey/whisky...”

Written on: 21/01/2011 by RyanMac (1 review written)

Great site, cheaper than any other whiskey/whisky specialist online and super fast delivery.

The site give a basic overview of the product but it would have been nice from such a specialised for more in depth information, the history of the brewer, the region/town ect.

The other downside if no matter how much you spend they don't give free delivery, in fact much to my dismay it gets more expensive the more you spend !

But overall I very much recommend to use them and I certainly will, they… Read Full Review

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“I placed an order 2 weeks before Christmas, planned as...”

Written on: 27/12/2010

I placed an order 2 weeks before Christmas, planned as a gift. The website claimed products were being dispatched within 24 hours. 1 week later, my order was still being 'processed'. I e-mailed, but received no response. By thurs 23rd Dec, my order was marked as having been 'despatched'. However, still no sign of it and no response to further e-mail. Great range of whiskies, but no good if they do not arrive on time and customer services do not respond to contact… Read Full Review

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“Ordered a bottle of Gentleman Jack from the Whisky...”

Written on: 14/12/2010

Ordered a bottle of Gentleman Jack from the Whisky Exchange on Monday afternoon and the goods were delivered Tuesday lunchtime... and that was just using their standard delivery! The Whisky Exchange offers a collosal range of whiskies and spirits from your bog standard Bells to your £8.5K (yep that's £8,500!!) bottle of 50 year old Balvenie!

A couple of minor points I would make are that the website doesn't show whether the items are in stock or not which is not ideal and also the prices… Read Full Review

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“After a helpful exchange of e-mail messages in which...”

Written on: 03/08/2010

After a helpful exchange of e-mail messages in which my quick question was promptly answered, I felt I knew everything I needed to know before I made the purchase. I placed an order at about 10 am on Thursday and the order was just delivered to me in the US at about 9 am the next Tuesday. It was well packed and arrived in perfect condition. I liked their extraordinarily wide selection, their prices, their customer support and the fact that they did exactly what they said they would do. I also… Read Full Review

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“Had a truly dreadful customer service experience with...”

Written on: 27/12/2009

Had a truly dreadful customer service experience with this company.

Ordered over two weeks ago and received a tracking number for the order. Website constantly said order had been dispatched and when I phoned I was told it was with DHL their couriers.

Nearly 3 weeks later on X-Mas Eve (I ordered as a Christmas present) I was told that the product wouldn't actually be with me as it had been "damaged in transit"

I had to chase them myself to get this unsatisfactory answer and am now attempting… Read Full Review

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Timf's Comment

Written on: 14/05/2010

I work for the Whisky Exchange and we have never used DHL, so I'm afraid that I have to treat this review with extreme scepticism.

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Fridayfun's Comment

Written on: 14/05/2010

I found this review not helpful because whisky exchange are usually very good and they never use DHL i guess, everytime i place my order i get it from parcelforce and always on time, the customer care dept people are very good and inform u before in hand if there is any item out of stock.

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“Very very diappointing service from this company. ”

Written on: 23/12/2009

Very very diappointing service from this company.

I ordered the Malt Whisky in time for Christmas on 15th December. Their website stated it was in stock and would be with me within 3-4 days. As of the 23rd it has still not arrived.

I specifically stated I needed it for Christmas Eve if not earlier as it was a present.

I heard nothing from the company and assumed all was well. When I contacted them on 22nd I was told there had been a stock issue but product would be with me the next day… Read Full Review

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“Amazing, brilliant, excellent. I can't say enough good...”

Written on: 19/12/2009 by xianpu (1 review written)

Amazing, brilliant, excellent. I can't say enough good about this shop. I placed my order at around 5pm on friday and received my item at 11am on saturday. That's 18 hours from order to delivery! The communcation was very good. I was emailed to say my order had been processed, then given a tracking number for parcelforce which was extremely reliable. I couldn't believe it when I saw my order was "out for delivery" the next morning.

I will definitely be ordering from them again and will… Read Full Review

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“I have been ordering my whiskies from the whisky...”

Written on: 25/11/2009

I have been ordering my whiskies from the whisky exchange for over 4 years now, and I have never had any problems. On the rare occasions that they have been out of stock of something, they have always been very quick to notify me or suggest a great alternative. In fact one time they did not have a particular bottle of japanese whisky (yamazaki 18yr), but the one they recommended i try was much better than the one i had originally ordered (i had tried it in a bar a few weeks prior to ordering… Read Full Review

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“ I have been waiting over 2 weeks for my order,...”

Written on: 12/11/2009

I have been waiting over 2 weeks for my order, emailed them 4 times and they won't even bother to answer. I say if you order, do so at your own risk. And don't expect any help from anyone at the whisky exchage. They have no problem taking your money but then you are on your own. Worst shop in England. Didn't even get a tracking number. AVOID… Read Full Review

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“Good points: ”

Written on: 08/10/2009

Good points:
- Very large range of different whiskeys
- Affordable prices due to the low pound/euro ratio and low VAT level
- Delivery within a week from London to the Netherlands

Less good point:
- The delivery's "Track & Trace" didn't work quite is good, when your package leaves the UK

Overall a very good webshop and i would certainly recommend it to friends

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“i have used www.thewhiskyexchange.com several times by...”

Written on: 10/07/2008 by rastranayak (1 review written)

i have used www.thewhiskyexchange.com several times by now and never had a problem, delivery was prompt, items met the expectations, online shopping system is brilliant and feels very much secure, staffs are very friendly and knowledgeable… Read Full Review

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“The Whisky Exchange has been an absolute gem to find. ...”

Written on: 25/11/2005 by babrahams (130 reviews written)

The Whisky Exchange has been an absolute gem to find. I have been searching for a particular whisky for my husband for over six years now, and have not been able to get it.

After hours of searching, I came across The Whisky Exchange, and shock!! They had two bottles of the whisky I was looking for. It was expensive, but as it is no longer made, I feel it was worth it.

Online ordering was simple and easy, and the delivery was extremely quick. The bottle was extremely well packaged, and I… Read Full Review

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