Uttings Reviews - www.uttings.co.uk

★★★★★
4.5 / 5
531
92% of users recommend this
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★★★★★

“ladies neoprene hunter wellies”

Written on: 20/09/2013

The only down side to the wellies is that they are too long for my leg and irritate the back of my knee , down to my height not the boot . Fantastic wellies very comfortable with the neoprene insole and keep your feet warm . Barging price and speedy delivery . They are are a very nice fit on my foot , ligh making them easy to wear . I have had hunter wellies before and would say these are by far the best I have bought… Read Full Review

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★☆☆☆☆

“Poor after sales service”

Written on: 20/09/2013

After receiving a Hawke 3508 laser/light it would not zero. Your very unhelpful staff couldn't advise me and then said , well what do you expect us to do! The product had been opened before and returned which makes me think you need to improve the instructions as they are difficult to mount… Read Full Review

Uttingscustomerservice's Comment

Written on: 10/10/2013

Thank you for your comments and I am sorry that we were not able to help you as you required. We are not a shop and unfortunately, we simply do not have technical knowledge of every one of the 20,000+ products that we sell I am afraid.

As the retailer, we do not produce instructions for any product that we sell; the manufacturers are responsible for providing the information and we simply pass on what is supplied with the product. However, we will forward your comments on to them in the hope that they review in the future.

It is possible that the product had been opened as customers do request specific information about products that can only be obtained through opening the packaging - this is something we try not to do, for obvious reasons, but in the interests of customer satisfaction, it is difficult for us to flatly refuse to do.


I can only apologise (but am a little surprised) for the "what do you expect us to do" response that you received from us, but should you wish to discuss this further, please do contact us through our Customer Service telephone number on the website

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★★☆☆☆

“Went from Good to Bad in 10 Minutes!!”

Written on: 19/09/2013 by Biggy54 (1 review written)

I purchased a BSA Polytwill Gunbag from Uttings last week and I was extremely pleased with the quality of the bag and also the 1st class service I received from them, so I thought it only right I left them a glowing review to encourage prospective customers to use them..... all was well "untill" I rang Uttings 10 minutes later to ask some advice on a new BSA scope! Unfortunately I seemed to have disturbed a sales person who could not have been more disinterested if he had tried, he made me… Read Full Review

Uttingscustomerservice's Response to Biggy54's Review

Written on: 10/10/2013

Thank you for your comments and I am sorry that we were not able to help you as you required. Without knowing the specifics of your particular issue, our Customer Service team are there to assist with general enquiries, but as we are not sales people, we unfortunately only have a broad overview of a number of our 20,000+ products and not indepth knowledge.

It is generally difficult to give specific advice, especially in the case of rifle scopes, as it largely comes down to personal choice and what suits one person may not necessarily suit another.

I can only apologise if your email to us has somehow slipped through our net, as we do try to respond to each enquiry in a timely manner, but we are not infallible and mistakes do happen.

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★★★★★

“Pleased with products and delivery”

Written on: 18/09/2013 by PeterFar (1 review written)

I am pleased with the products that I ordered and the delivery was as adviertised. I will shop at uttings again and recommend them to friends… Read Full Review

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★★★★★

“Service at its best”

Written on: 18/09/2013 by Stefan8271 (1 review written)

First time user and the service on delivery was excellent. The site is easy to use and the prices are unbeatable ! I will be back to use the site again and again. Thanks Stefan… Read Full Review

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★★★★☆

“Quick Service”

Written on: 18/09/2013 by Onlyonepete (1 review written)

Happy with the products and service. Recommended… Read Full Review

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★★★★★

“Ordered on the Monday and item arrived on the Tuesday....”

Written on: 17/09/2013

Ordered on the Monday and item arrived on the Tuesday. What more can you say. Brilliant!… Read Full Review

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★★★★★

“Great quality and service!”

Written on: 17/09/2013

As stated online, the item arrived the next day. Great service, just what I wanted. All at a good price. Great! I recommend Uttings… Read Full Review

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★★★★★

“Quick Delivery On Pellets”

Written on: 16/09/2013

Hi Thanks for the quick delivery on the pellets, I have to say that the next day delivery is appealing, I will purchase most of my items online now due to the pellets, I will Invite all my shooting buddies to this website Thanks… Read Full Review

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★★★★★

“top class service”

Written on: 16/09/2013 by MikeB17 (1 review written)

Excellent service and quality products would recommend uttings to all my family and friends… Read Full Review

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★★★★★

“Excellent Service from Uttings”

Written on: 14/09/2013 by JohnSL (1 review written)

I recently ordered the following items from Uttings web site, Hawke Nite-Eye 3-12x50 50mm sunshade H&N Baracuda speeds. Great online prices, especially the scope.what a fantastic service,well packed & protected. Great scope with SR6 Reticule at a great discounted price & my HW90 likes the H&N`S. Im seriously considering a visit up to Uttings from Kent when i buy a new rifle next, what more can i say… Read Full Review

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★★★★★

“Fantastic, quick, no hassle service”

Written on: 13/09/2013 by feasty (1 review written)

Uttings came highly recommended to me by a friend who has used them a number of times before and I have to say that I completely agree with his impressions of the company. Orders are delivered quickly and efficiently and you are kept in the loop with every step of the shipping process. On top of that you are given a number of delivery options once your order is processed in case you can't take the delivery next day and can choose an alternative day for delivery over text. Goods are well… Read Full Review

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★★★★★

“very impressive stock.”

Written on: 10/09/2013 by cookiejones (1 review written)

i purchased a spotting scope,tripod and digiscoping kit. very pleased with all products… Read Full Review

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★★★★☆

“Excellent”

Written on: 09/09/2013 by kate.ford (2 reviews written)

Great website which was very easy to navigate around. Lots of differing products to choose from at what seems a very competitive price. Also liked the fact that most products seem to have reviews. Only thing i was initially disappointed about was the price of delivery, i thought it a little on the high side, made me decide to order 2 boxes of pellets rather than one as the delivery was the same. On the plus side it was delivered by DPD who i have found to be excellent, this did justify the high… Read Full Review

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★★★★★

“fab service”

Written on: 07/09/2013 by cc234567 (1 review written)

So pleased the quality is great and delivery was fantastic many thanks Will use uttings again for any more shooting gear really good value for money… Read Full Review

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★★★★★

“order”

Written on: 02/09/2013

ordered air rifle scope.arrived two days later ,extreamly well packaged!!!will use this comp. again.great selection for air rifles… Read Full Review

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★★★★★

“Good service, good price.”

Written on: 31/08/2013 by calmorit (2 reviews written)

Web site was clear and informative, with good use of images. Service was swift, with good price. Info. All the way including when the order would be delivered, within a 1 hour time slot. All in all Uttings did really well - recommended!… Read Full Review

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★★★★★

“UTTINGS SPOT ON EVERY TIME”

Written on: 28/08/2013 by fedupman (4 reviews written)

Easily the best service on the phone or on line. Very impressed with delivery system DPD texting to keep me informed about delivery times,works well when you just can not be there.Always packaged very well.An easy to use website plus great advice on the phone if needed and I do hope they keep open this option.Their prices are nearly always the cheapest, that along with efficient service is why I have to say they are a great company… Read Full Review

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★★★★★

“Provision of Sunglasses - Uttings”

Written on: 27/08/2013

The web site was excellent, the selection of production first class and the process for payment and delivery worked very well. The delivery was very rapid and there was not issue with packaging and carriage. I would recommend this site to colleagues and friends as somewhere to go to et their fishing and outdoor equipment. This was my first visit but there is no doubt I shall be using it again for the provision of my fishing equipment. I do not think at this stage there was anything I disliked… Read Full Review

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★★★★☆

“Pleased with service but puzzled at pricing”

Written on: 27/08/2013

I purchased 5 tins of RWS Superdome pellets at a bulk buy price of £25 and am still pleased with the discount over the price of one tin that this gave. However, I was disappointed to receive a catalogue with my first order from Utings which showed the price per tin as £ 4.89. Not a big difference I know but nevertheless somewhat misleading to think you get a better price by bulk buying from the prices on the Internet only to find that the catalogue prices are cheaper. To counter this gripe… Read Full Review

Uttingscustomerservice's Comment

Written on: 03/09/2013

Thank you for your comments and I can understand your frustrations around the pricing of items in the catalogue.

Unfortunately, our catalogues were printed earlier in the year and, since then, a number of manufacturers have increased their prices to us (usually five minutes after we print them!)

While we do our best to maintain prices for as long as possible, unfortunately, in order to meet the demands of a fast moving, price-orientated market they can, and do, fluctuate (up and down).

Equally, if the price of the pellets had come down, we would not expect you to pay the advertised catalogue price - you would pay the lesser price.

We have considered producing a supplemental price list, but, in truth, it is not practical for us as, due to the daily fluctuations in prices, the list would always be inaccurate.

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