Air Asia Reviews

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★★☆☆☆
1.8 / 5
27% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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★★★☆☆

“Overall, it's a good airline is you're looking for a...”

Written on: 14/11/2008

Overall, it's a good airline is you're looking for a bargain and can overlook the lack of comfort. However, if you want good service and don't want to spend 5 hours trying to contact the call centre....this is not the airline for you… Read Full Review

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★☆☆☆☆

“Good points, nothing, looks cheap, but only until they...”

Written on: 17/09/2008

Good points, nothing, looks cheap, but only until they hit you with all the hidden fees. Bad points, in my opinion bad airline, they try to nickel and dime you at every step. Very poor service. When you book your ticket, they don't notify you of the fact that they don't carry your luggage for free, maximum weight is 15 Kg total and you have to pay $15 for each extra kilo of your luggage… Read Full Review

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Saurabhnanda's Comment

Written on: 24/09/2008

It's true that they charge for checked in baggage. However, this fact is clearly mentioned on their website. They allow you to carry hand baggage up to 7kgs (with size restrictions). I think this is a reasonable deal - you can't expect the world with such cheap tickets.

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★★★★★

“We have just had 4 flights with Air Asia and were very...”

Written on: 20/08/2008 by judz46 (1 review written)

We have just had 4 flights with Air Asia and were very pleased with them...worth the extra money to book express boarding. Everyone queues up half an hour before but express boarders get in a different queue, board the plane before they let the rest go on...no seats are allocated, it's first in first served so can get a bit hectic. I also booked a hot meal online and it was delicious. Just allow for extra time if connecting to a international flight as they land at the LCCT (low cost carrier… Read Full Review

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★☆☆☆☆

“I have flew by AA many times (ok, despite the poor...”

Written on: 11/08/2008 by truemsian (1 review written)

I have flew by AA many times (ok, despite the poor service because it's cheap) and it would appear that customer satisfaction is not one of the airline's main priority. I find that the airline standards are falling since they have grown from a small little player to become leading airline in the budget segment.

I hope that other airlines would enter the budget segment and give them a more heated competition. This would serve as a major wake-up call to Air Asia for… Read Full Review

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★★★★★

“ Just flew from Australia to KL return with Air Asia...”

Written on: 03/06/2008 by n1cole (1 review written)

Just flew from Australia to KL return with Air Asia on a cheap airfare. After booking the flight I read some bad travel reviews and was concerned about flying. Given that Air Asia is a low cost airline we thought it was great. Both flights left on time,the second one even arrived early. Booking online was straight forward, you knew exactly what you were paying for. The service on board was great, check in was easy and relatively quick, the pre-booked meals were good. There was also a… Read Full Review

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★★★★☆

“They always offer discounted ticket. It's value for...”

Written on: 01/06/2008 by winniec (1 review written)

They always offer discounted ticket. It's value for money. Overall experience is good… Read Full Review

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★☆☆☆☆

“AK5628 Johor Bahru to Kota Kinabalu 30 April”

Written on: 21/05/2008

AK5628 Johor Bahru to Kota Kinabalu 30 April
Very poor service and conduct of business! On this flight they wanted to start charging for sporting equipment essentially penalizing primarily travellers who come and support the tourism industry of Malaysia.
Plus while flying Air Asia the previous month and on a separate journey an acquaintance took, we were both allowed to combine our partners' check in baggage into one bag but divide the weight between two (something I've done several times on… Read Full Review

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★★★★☆

“Recently took two flights with air Asia both on time...”

Written on: 11/05/2008

Recently took two flights with air Asia both on time both with good service and both very cheap only downside small allowance for baggage which for a family on a three week holiday can cost you… Read Full Review

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★★☆☆☆

“Modern aircraft; good on board experience. Reliability...”

Written on: 30/04/2008

Modern aircraft; good on board experience. Reliability - three flights cancelled. Boarding experience at KL - the express boarding charge is worthless because it is not organised properly. Everyone just pushes to the front. Good if you don't mind having your flight cancelled. Otherwise spend more money on a reliable airline… Read Full Review

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★★★★☆

“Air Asia has excellent offers, reliable. Very...”

Written on: 28/03/2008 by golftraveller (4 reviews written)

Air Asia has excellent offers, reliable. Very competitive prices; Flew 16 times, always on time! Clean and well maintained airplanes. No bad points in my opinion… Read Full Review

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☆☆☆☆☆

“This was the worst experience I have ever had with an...”

Written on: 19/03/2008 by peperoo (1 review written)

This was the worst experience I have ever had with an airline. There is a reason why the prices are so low. First off, let's start with the airport. It is very disorganised, with no proper signage or anyone to ask where to check. You have to go through security before you can check in. The self-check in closes one hour before take off, but it doesn't say that anywhere, even on the machine, it just keeps giving errors. Once you get into the long long lines to check in and the board says open… Read Full Review

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Andjohn2000's Response to peperoo's Review

Written on: 21/12/2008

I found this review helpful because this happens at anytime during my flights. Bottom line is that new comers who are not familiar with this situation should not take risk of using this airline.

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★☆☆☆☆

“I went to Bali and chose Airasia because it has no...”

Written on: 25/02/2008 by lyn168 (1 review written)

I went to Bali and chose Airasia because it has no history of any incidents. This is the only reason I chose it. As for value of money or service, it is JUST NOT worth it. The engines may be well maintained but the airline service in Indonesia is ALWAYS LATE. ALWAYS. 2Hours or even 6 Hours. If you are lucky they will inform you. Otherwise, your can sit at the airport and wait. I just don't know why they don't assign a seat number. The boarding pass has a section for seat number, but they don't… Read Full Review

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★☆☆☆☆

“Poor service. When you book your ticket, they don't...”

Written on: 23/02/2008

Poor service. When you book your ticket, they don't notify you of the fact that they don't carry your luggage for free, and you have to pay for each kilo of your luggage.
We booked two tickets from the web site and paid by a card. We still didn't get any confirmation by email or any other means that our booking was received. When I try to check the details on the site, it says there no such booking. So what do we do now? We don't really know. I guess we will book again with a different airline… Read Full Review

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★★★★★

“You can't do better from the West Coast to Asia. ...”

Written on: 31/08/2007 by travelbug1970 (1 review written)

You can't do better from the West Coast to Asia. Booked online with Air Asia, and took a chance with seating... which worked out well, as we got 4 seats together… Read Full Review

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★☆☆☆☆

“It was such a terrible experience that we will...”

Written on: 12/04/2007 by QA (1 review written)

It was such a terrible experience that we will definitely never fly Air Asia again. I do not recommend anyone should fly with this airline unless you do not mind spending your precious time waiting at airports. It is worth paying a bit more if there are other options, so that you can enjoy your trip more… Read Full Review

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★★★★★

“Overall, a good low cost airline.”

Written on: 23/01/2007 by naidus (1 review written)

Overall, a good low cost airline… Read Full Review

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★★☆☆☆

“They broke my suitcase and made a wholly inappropriate...”

Written on: 29/09/2006 by gibogibo (1 review written)

They broke my suitcase and made a wholly inappropriate repair in order to fulfil their basic responsibilities. This repair failed on the next flight 5 days later. I gave up trying to get satisfaction from them, and I bought another bag for US$27 in BKK. As far as I'm concerned Air Asia lost their credibility for the princely sum of US$27… Read Full Review

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★★★☆☆

“I feel it is better to pay slightly more and to fly...”

Written on: 04/09/2006 by Stuart Carroll (1 review written)

I feel it is better to pay slightly more and to fly with a better organised airline… Read Full Review

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★★★☆☆

“Overall, I would say that Air Asia links well to the...”

Written on: 25/08/2006 by Aposentado (2 reviews written)

Overall, I would say that Air Asia links well to the current Far East locations. Cheap to everyone coming from "so called rich" countries. On time, hence value for money. Food must be considered "Not Available" even if I had to vote it anyway.

It is a budget line, no food, no reserved seat, and therefore it is understandable they are strict on following their own rules. However, anyone who wants to use it must be aware the luggage allowance is strictly 15kg… Read Full Review

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★★☆☆☆

“Flight was fine but the hassle in trying to pay the...”

Written on: 19/06/2006 by paulfox (1 review written)

Flight was fine but the hassle in trying to pay the excess luggage fees (which pretty much apply to everyone as their limits are very low) was a nightmare - took over an hour due to the staff.

Would not recommend to anyone… Read Full Review

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