Written on: 16/11/2010 by myra fleming (1 review written)
Beware..........there website is a nightmare. It's impossible to select and it keeps throwing you out. If you change any details at all, despite looking as if they've changed may not have as you have to selct confirm so what you see on the screen might not be what you have actually selected....woeful...
It also asks you in so many different ways if you require add on's such insurance/choice of seating etc. it is designed to confuse so that you will make a mistake and select and pay for a... (read more)
Written on: 15/11/2010
I have made FOUR attempts and waited in queues lasting in total FIVE hours to try to get a refund for overcharged baggage (nearly $100). I spoke to someone FOUR days ago, who promised my issue would be escalated and I would get a return call from the refund department....I am still waiting. Today, after more waiting on line, when I spoke to a real, live person my relief was shortlived when the phone call was cut off. As I had given my phone number at the start of the conversation, I waited... (read more)
Written on: 14/11/2010
I was wondering after my last Air Asia flight, why they were awarded as the world's best budget airline in 2009 and 2010 already. In what terms can they be better then the European ones. I have had numerous flights on European budget and on the Air Asia too. Just cant imagine that their unkind, unfriendly customer service can fly them to the top. I can hardly bring up any trouble free encountering with the Air Asia from my memories. Probably I was just unlucky that almost all the time their... (read more)
Written on: 09/11/2010 by Philip Grobler (1 review written)
Air Asia has an unethical advertising policy where discounted or @free@ seats are offered online, however, when a seat is reserved the quoted price to be paid is the standard price. There is no SOLD OUT banner to prevent confusion. Their phone service can only be described as utterly pathetic and frustrating. Don't even try to use it, you will need a psychologist afterwards. I changed my travel date and had to cough up a whopping 1800 baht - which made the final ticket price way above other... (read more)
Written on: 07/11/2010
Overall flight was ok, they have made a couple of changes to our flight to UK and back which cause lots of problem as all the changes either arrive really early hours of the day or not enough time to board the connecting flight so we have the extra cost of accomodations which amount to 3days and thats $300+ so if you get a real bargin then it ok otherwise pay a little more go with non budget airline. I have a second bad experience with them on another flight as this time I made a little... (read more)
Written on: 04/11/2010 by halboy10 (9 reviews written)
You can save quite a bit of money by travelling with these guys because everything is removed so you have to buy in back in terms of comfort or entertainment!
Don't get me wrong, they work excellent as cheap jaunt around asia once there, but take BIG more famous jet company to get to KL first.As 15 hours stuck in that cabin is only for the young fit person who can rough anything (I used to be). (read more)
Written on: 29/10/2010
U.K. to Australia and Melb via K.L. to London travelled on many occasions it was excellent I am about to travel again this month Nov and looking forward to it though this time economy I have used them to fly to Vietnam and Thailand also and really good. The fares are so competitive you get what you pay for but on the whole V Good. (read more)
Written on: 28/10/2010
After reading multiple and mixed reviews prior to booking with AirAsia for the first time, I was a little hesitant in flying with them but having just taken 4 of their flights in 9 days, I would highly recommend them to anyone. As they are a budget airline, you are obviously going to get what you paid for so sometimes I feel that people's expectations are a little over the top.
In regards to check in procedure- there were absolutely no problems. We had pre-printed our boarding passes so... (read more)
Written on: 21/10/2010
I have flown several times from Melb to KL return over the last 2 years with discount airfares...unbelievable value... paying $AUS250 to $350 RETURN! . The flights have always been on time, planes clean, my only concern is that the staff seem to be a little indifferent to safety issues. For instance on my last flight back to Melb in Feb 2010, the fellow next to me had a large parcel on his lap as we were preparing to take off and had his seat belt undone, which was not noticed by various... (read more)
Written on: 21/09/2010
The worst airline I have ever come across in the past 30 years of flying.
A total waste of money and appalling customer service.
Arrived in plenty of time to catch the flight(well before the stipulated 45mins check-in closure) but the desk had decided to close an hour earlier for no apparent reason. We told the check-in girl that we were still within the required time limit for checking in and she reluctantly agreed that we were right. She phoned the ground staff/baggage handlers and... (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer