Written on: 01/01/2012 by jgca1 (1 review written)
Flight was delayed for over 4 hours. Meal/drink voucher provided in compensation was only 100 THB, barely enough even to buy a drink in the terminal. The gate kept being changed during the delay so we got some unexpected exercise moving from one end of the terminal to the other. Of course the flight was booked on Air Asia's tortuously incomprehensible website in the first place. All in all, life is too short to deal with an airline like this. Unless you have no choice, find another carrier.... (read more)
Written on: 18/11/2011 by giramondo (6 reviews written)
Traveling up and down Asia could be expensive, even with low cost airlines. I used AirAsia several times and, honestly, I will do it again. Probably because I did not have a checked baggage (only a 6 kilos trolley) I did not have to pay any extra charge for that and I did not have problems with lost items... The flight was perfectly in time (I remember the first few times receiving sms just before the flight to inform me that the flight was postponed to the day after or cancelled or... (read more)
Written on: 03/09/2011 by mlynch0403 (1 review written)
I don't see why Air Asia gets such low ratings on here. It's a budget airline and well worth the price. I recently flew from Bangkok to Phuket and it cost me around 100 dollars for round trip. There are no free drinks or food but they do have them available for sale at cheaper than average prices. The main point that people are missing is that this is a BUDGET airline. The seats are relativity small but comfortable and the hostesses are friendly and helpful. They have a smaller luggage... (read more)
Written on: 03/04/2011
Have just returned from just over 3 weeks in the Far East spent in 4 different countries. This was by far the worst flight we went on. We queued for about an hour to check in and were told when we got to the front that we were at the wrong desk. When we pointed out that we were in the one posted on the board we were told by the girl that she had no control about this but she did put us at the front of the correct queue. We would have made a big fuss if she hadn't! We don't eat chicken... (read more)
Written on: 04/01/2011 by ckscot (1 review written)
My actual flight was fine, more or less on time, reasonably comfortable, not too expensive. BUT I have a serious complaint. I paid for my flight using my Mastercard after the website declined my Amex card twice. Imagine my surprise to discover AirAsia billed me for the "declined" cards- three payments in total for one flight! If I hadn't been paying close attention to my credit card bills I might have missed it. It shouldn't be possible yet it happened. That was back in September.
So... (read more)
Written on: 14/12/2010
I fly with this airline quite a lot because they are cheap, the hostesses are rude to say the least and it is definately like a cattle shed in the airplaine, if you can book correctly using their messed up website and arrive at your destination on time, i guess its ok. If you cannot book, you make a mistake, you loose your bags, you arrive late, watchout. They are hard wired to try and screw every last penny out of you, try going to the departure gate 5 minutes before closeure, the first... (read more)
Written on: 12/12/2010
flight form phuket delayed for 3hrs all the rest of the flights on time, staff very polite. this airline is perfect for travel around Asia. Just booked london stanstead to kl onto padang return cost bery good will let you know what the long haul flight is like reading the reviews does concern me fingers crossed it will be ok saved over £250.00 (read more)
Written on: 11/12/2010 by ChrisKon (1 review written)
Took AirAsia from Singapore to Phuket and return yesterday. Summary of review below:
Flight was on time.
Staff casual and friendly.
Baggage received in good order.
Seat request was met.
Price was reasonable.
Like the AirAsia system and the concept of pay only what you need and not what you don't need.
Perfect Low Cost Airline.
By the way, I worked for both European and Asian Airlines for 13 years and I must say Kudos and well done to AirAsia and Team.
Going to Bali next year by AirAsia.
Written on: 26/11/2010
Used Air Asia for our holiday to Malaysia. Made the bookings online and had no issues. Picked our seats and paid for luggage allowance. We checked-in online and printed our own boarding cards. The return flights from Stansted to KL came to just under £400 each, well over £100 cheaper than any alternative. We also booked separately for the internal flights at around £50 each return. Decided not to pay for food or drinks. Check-in for all 4 flights was very quick and easy. The only flight that... (read more)
Written on: 18/11/2010
The worst airline I've ever used. cancelled the flight one-sidedly and doesn't compensate anything to you for the changes you have to make and times you need to wait in the KL airport.
I don't normally leave comments.. but this I wanted to let all people so that they will not suffer like me. With the little savings you make, you receive 10 times worth stress and frustration. Customer care team never cares about customers, but just repeat same words over and over.
Do not use this Airline.. as... (read more)
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