Air Asia Reviews

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★★☆☆☆
1.8 / 5
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★★★☆☆

“Air Air change late night schedule from Singapore to...”

Written on: 07/03/2012

My son used to enjoy the late night from from Singapore to Kuching - because he can take a flight back after his work on Friday and go back on Sunday night. He can come home regularly but since Air Asia change it to the earlier schedule, he cant come home as regularly because it is no point spending so much - just for less than 24 hours back home. I think many Kuchingites working in Singapore harbour this inconvenience. Air Asia has the bad habit of changing their schedule as they like without… Read Full Review

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★☆☆☆☆

“AirasiaX Cancellation flights”

Written on: 29/02/2012 by Spidermax (1 review written)

I booked months ago to travel in june from Paris to Kuala Lumpur. In january 2012 Airasia cancel all the flights from/to Europe. After this, is absoluty imposible contact with Airasia. No response to emails, anybody give me a answer in the callcenter , no chat. It a chaotic situation… Read Full Review

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Guiber's Response to Spidermax's Review

Written on: 14/03/2012

same thing for me.
I have to go back in Paris on the 7th of april ... And I don't have ticket !
What should I do ? which number should I call ?

Help me please !!!

Thank u

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★☆☆☆☆

“Worst Airline ever”

Written on: 26/02/2012

AirAsia should charge their name to "Pick Pocket Airlines". This would represent a better description of what to expect. We flew with AirAsia on Feb.13, 2012 (Flight# FD3025) & Feb.19, 2012 (Flight# FD3024), BKK - HKT. Both Flights were up to one hour late. We have traveled around the world often, this is the 1st time use AirAsia and will be our LAST, lots hidden fees, their website is a mess when you try to pay your baggage fees upfront -- impossible, customer service at the airport is the… Read Full Review

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★☆☆☆☆

“Cancellation of London route”

Written on: 16/01/2012 by Munsterx (1 review written)

I booked months ago to travel on 3rd April and was told on 12th January that Air Asia are witdrawing from the route on 1st April. Tried to contact them on their internet chat room today but after 4.5 hours I was redirected to a questionairre asking if I was satisfied with their sevice. No chance of getting through to them on the phone so apparently I just have to wait for them to contact me. Meanwhile I've no idea whether to book an alternative flight or whether they will organise a suitable… Read Full Review

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Guest's Response to Munsterx's Review

Written on: 19/01/2012

I know this is upsetting but I guess they did this as they find it necessary, no company likes a bad repo.. Im sure they have somewhere on their website to write-in to them.. Just express your opinion there and if Im not mistaken they are also offering the passengers on the affected flight to be transferred to another airline to the same destination w/out any cost.. Hope this helps, good luck.. :)

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Guest's Response to Munsterx's Review

Written on: 28/02/2012

I have the same issue with my flight to New Delhi on 15 April. Did you hear anything by now. I haven't. I called and emailed them many times.

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Donnacahill's Response to Munsterx's Review

Written on: 30/01/2012

We are in the same position, and are still waiting to hear what they have done to resolve the problem, we have a wedding to attend on the 3rd May in the Uk, Airasia said they would contact us, but have not as yet, we have written and phoned and still have no resolve!!!

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★☆☆☆☆

“SHOCKING CUSTOMER SERVICE, WILL NEVER USE THEM AGAIN!!!”

Written on: 14/01/2012

DO NOT GO ANYWHERE NEAR THIS AIRLINE, ABSOLUTELY SHOCKING CUSTOMER SERVICE AND IMPOSSIBLE TO GET HOLD OF. NO ENTERTAINMENT ON 90% OF LONG HAUL FLIGHTS, FOOD IS RUBBISH. I TRAVEL REGULARLY AND WILL NEVER USE THIS AIRLINE AGAIN AS LONG AS I LIVE. … Read Full Review

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Ajh3276's Comment

Written on: 11/05/2012

I agree, if I use other carriers food is free and mostly on time

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★★☆☆☆

“Terrible situation in baggage drop-off/check-in”

Written on: 07/01/2012 by A.K.Hait (1 review written)

I will not fly with Air Asia any more! In the past I have travelled with Air Asia many times and I was fully satisfied. However, my last two trips with Air Asia were horrible! The problem is with check- in facility. Since air Asia has introduced the web check-in facility the problem has started. My flight was on 26th Dec. to Chennai, booking no. L7K24J. I did web check-in and reached 2.5 hours earlier for baggage drop off. However, to our surprise the baggage drop off area was like fish… Read Full Review

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Guest's Response to A.K.Hait's Review

Written on: 16/04/2012

Same situation for me. Baggage drop off at BKK wasa fish market. I was so worried that I wuld miss my flight to Kolkatta, but somehow they managed to get everyone checked in. Does anyone know what happens if you are already web checked in and have only hand baggage. Can you go directly to the gate?

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★☆☆☆☆

“Avoid Air Asia”

Written on: 01/01/2012 by jgca1 (1 review written)

Flight was delayed for over 4 hours. Meal/drink voucher provided in compensation was only 100 THB, barely enough even to buy a drink in the terminal. The gate kept being changed during the delay so we got some unexpected exercise moving from one end of the terminal to the other. Of course the flight was booked on Air Asia's tortuously incomprehensible website in the first place. All in all, life is too short to deal with an airline like this. Unless you have no choice, find another carrier. We… Read Full Review

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★★★★☆

“Budget flights... Asia forever!”

Written on: 18/11/2011 by giramondo (6 reviews written)

Traveling up and down Asia could be expensive, even with low cost airlines. I used AirAsia several times and, honestly, I will do it again. Probably because I did not have a checked baggage (only a 6 kilos trolley) I did not have to pay any extra charge for that and I did not have problems with lost items... The flight was perfectly in time (I remember the first few times receiving sms just before the flight to inform me that the flight was postponed to the day after or cancelled or… Read Full Review

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★★★★☆

“Air Asia-A Great Budget Airline”

Written on: 03/09/2011 by mlynch0403 (1 review written)

I don't see why Air Asia gets such low ratings on here. It's a budget airline and well worth the price. I recently flew from Bangkok to Phuket and it cost me around 100 dollars for round trip. There are no free drinks or food but they do have them available for sale at cheaper than average prices. The main point that people are missing is that this is a BUDGET airline. The seats are relativity small but comfortable and the hostesses are friendly and helpful. They have a smaller luggage… Read Full Review

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★☆☆☆☆

“Have just returned from just over 3 weeks in the Far...”

Written on: 03/04/2011

Have just returned from just over 3 weeks in the Far East spent in 4 different countries. This was by far the worst flight we went on. We queued for about an hour to check in and were told when we got to the front that we were at the wrong desk. When we pointed out that we were in the one posted on the board we were told by the girl that she had no control about this but she did put us at the front of the correct queue. We would have made a big fuss if she hadn't! We don't eat chicken and… Read Full Review

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★☆☆☆☆

“My actual flight was fine, more or less on time,...”

Written on: 04/01/2011 by ckscot (1 review written)

My actual flight was fine, more or less on time, reasonably comfortable, not too expensive. BUT I have a serious complaint. I paid for my flight using my Mastercard after the website declined my Amex card twice. Imagine my surprise to discover AirAsia billed me for the "declined" cards- three payments in total for one flight! If I hadn't been paying close attention to my credit card bills I might have missed it. It shouldn't be possible yet it happened. That was back in September.
So far… Read Full Review

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★★☆☆☆

“I fly with this airline quite a lot because they are...”

Written on: 14/12/2010

I fly with this airline quite a lot because they are cheap, the hostesses are rude to say the least and it is definately like a cattle shed in the airplaine, if you can book correctly using their messed up website and arrive at your destination on time, i guess its ok. If you cannot book, you make a mistake, you loose your bags, you arrive late, watchout. They are hard wired to try and screw every last penny out of you, try going to the departure gate 5 minutes before closeure, the first thing… Read Full Review

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★★★★☆

“flight form phuket delayed for 3hrs all the rest of...”

Written on: 12/12/2010

flight form phuket delayed for 3hrs all the rest of the flights on time, staff very polite. this airline is perfect for travel around Asia. Just booked london stanstead to kl onto padang return cost bery good will let you know what the long haul flight is like reading the reviews does concern me fingers crossed it will be ok saved over £250.00… Read Full Review

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★★★★☆

“Took AirAsia from Singapore to Phuket and return...”

Written on: 11/12/2010 by ChrisKon (1 review written)

Took AirAsia from Singapore to Phuket and return yesterday. Summary of review below:
Flight was on time.
Staff casual and friendly.
Baggage received in good order.
Seat request was met.
Price was reasonable.
Like the AirAsia system and the concept of pay only what you need and not what you don't need.
Perfect Low Cost Airline.
By the way, I worked for both European and Asian Airlines for 13 years and I must say Kudos and well done to AirAsia and Team.
Going to Bali next year by AirAsia.
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★★★★★

“Used Air Asia for our holiday to Malaysia. Made the...”

Written on: 26/11/2010

Used Air Asia for our holiday to Malaysia. Made the bookings online and had no issues. Picked our seats and paid for luggage allowance. We checked-in online and printed our own boarding cards. The return flights from Stansted to KL came to just under £400 each, well over £100 cheaper than any alternative. We also booked separately for the internal flights at around £50 each return. Decided not to pay for food or drinks. Check-in for all 4 flights was very quick and easy. The only flight that… Read Full Review

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★☆☆☆☆

“The worst airline I've ever used. cancelled the flight...”

Written on: 18/11/2010

The worst airline I've ever used. cancelled the flight one-sidedly and doesn't compensate anything to you for the changes you have to make and times you need to wait in the KL airport.
I don't normally leave comments.. but this I wanted to let all people so that they will not suffer like me. With the little savings you make, you receive 10 times worth stress and frustration. Customer care team never cares about customers, but just repeat same words over and over.
Do not use this Airline.. as it… Read Full Review

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★☆☆☆☆

“Beware..........there website is a nightmare. It's...”

Written on: 16/11/2010 by myra fleming (1 review written)

Beware..........there website is a nightmare. It's impossible to select and it keeps throwing you out. If you change any details at all, despite looking as if they've changed may not have as you have to selct confirm so what you see on the screen might not be what you have actually selected....woeful...
It also asks you in so many different ways if you require add on's such insurance/choice of seating etc. it is designed to confuse so that you will make a mistake and select and pay for a… Read Full Review

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Mlynch0403's Response to myra fleming's Review

Written on: 03/09/2011

I never have any problems using the website...It's probably you that is the problem!

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Guest's Response to myra fleming's Review

Written on: 11/10/2011

I agree. And this is new. I just booked a flight today and can confidently say the website has really been turned into a minefield for the shopper. It never used to be that way. You now have to fight to decline seat selection, fight to decline insurance, the bag fee has gone up %500, and at the end you pay a 4 dollar service fee. Air Asia bookings have gotten very ugly.

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Guest's Response to myra fleming's Review

Written on: 23/09/2011

I absolutely one hundred per cent agree with this reviewer. The Air Asia website is a disgrace. I've never seen a more disingenuous attempt to take every penny from customers before. I work in IT. A less tech savvy person might give up or be fooled after trying to opt out of the select-a-seat option (extra costs, but you have to counter-intuitively click the other button, \\\"cancel\\\", instead of \\\"ok\\\" when a pop-up asks you if you're sure you want to abandon extra-cost seat selection - WTF? The popup asks do you want to abandon seat selection - if you do, the answer should be \\\"ok\\\" - instead clicking \\\"ok\\\" tells the website \\\"no, I don't want to abandon this\\\" and takes you back to seat selection...) This is all aside from repeated attempts to get you to purchase insurance (again difficult to remove from your checkout) and meals. Oh, don't forget they must be the only airline on the planet that bans passengers from eating their own food on the flight.

The website is part of the airline, and there is nothing wrong (unless you are Air Asia staff) warning other people about what an un-user friendly (at best) it is.

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Guest's Response to myra fleming's Review

Written on: 10/09/2011

I want to read reviews of the flight, not the website. You are speculating on what your flight experience is going to be like and not giving any useful info.

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★☆☆☆☆

“I have made FOUR attempts and waited in queues lasting...”

Written on: 15/11/2010

I have made FOUR attempts and waited in queues lasting in total FIVE hours to try to get a refund for overcharged baggage (nearly $100). I spoke to someone FOUR days ago, who promised my issue would be escalated and I would get a return call from the refund department....I am still waiting. Today, after more waiting on line, when I spoke to a real, live person my relief was shortlived when the phone call was cut off. As I had given my phone number at the start of the conversation, I waited for… Read Full Review

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★☆☆☆☆

“I was wondering after my last Air Asia flight, why...”

Written on: 14/11/2010

I was wondering after my last Air Asia flight, why they were awarded as the world's best budget airline in 2009 and 2010 already. In what terms can they be better then the European ones. I have had numerous flights on European budget and on the Air Asia too. Just cant imagine that their unkind, unfriendly customer service can fly them to the top. I can hardly bring up any trouble free encountering with the Air Asia from my memories. Probably I was just unlucky that almost all the time their… Read Full Review

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★☆☆☆☆

“Air Asia has an unethical advertising policy where...”

Written on: 09/11/2010 by Philip Grobler (1 review written)

Air Asia has an unethical advertising policy where discounted or @free@ seats are offered online, however, when a seat is reserved the quoted price to be paid is the standard price. There is no SOLD OUT banner to prevent confusion. Their phone service can only be described as utterly pathetic and frustrating. Don't even try to use it, you will need a psychologist afterwards. I changed my travel date and had to cough up a whopping 1800 baht - which made the final ticket price way above other… Read Full Review

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