Air Asia Reviews

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★★☆☆☆
1.8 / 5
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★☆☆☆☆

“Air Asia is NOT for families with young children”

Written on: 10/12/2012

Penang to Bangkok. Very poor service from rude ground staff and cabin crew. Forced to join long queues for everything from check in to boarding while carrying sleeping children and hand luggage - even though we had purchased a 'hot seat' ticket with priority boarding! Air Asia is NOT for families with young children Never again, first and last flight with Air Asia for us… Read Full Review

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★☆☆☆☆

“Horrible unacceptable policy”

Written on: 19/11/2012

If you want to skip the refund for the unused ticket (mind you, 30 days prior to your visit). they WON'T refund it for you. Oh they will return a 3$ service fee. Should you feel like connecting the customer service - you might want to waste much more on international call holding for a whole 15 mins for someone to answer and tell that you WON'T get any refund. The site won't work and won't open properly. Smells like cheepster in here. I'm out… Read Full Review

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★☆☆☆☆

“Worst Air Airline. Avoid At All Cost ”

Written on: 16/11/2012

I traveled from Kuala Lumpur to another city in Malaysia. It was a disaster. The LCCT airport is a mess and disgrace. There were long and disorganised queues everywhere and folks could easily miss flights because of the poor management and communication. The place is poorly signposted and the staff is far from helpful. The tickets are not cheap. You get what you pay for. The ground staff are absolutely not polite. Air Asia is all about making profits without compassion and consideration to… Read Full Review

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Jattgv's Comment

Written on: 20/07/2013

Believe me you are not alone. What you describe is what I went through. On top of all the chaos and rudeness I also had to spend a lot of money to buy a new ticket for a missed connecting flight due to an Air Asia flight which was late. A senseless reply from customer service weeks and then months after my initial letter. I hope others will continue to warn people to stay away from Air Asia.

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★★☆☆☆

“Cattle Truck”

Written on: 11/11/2012

My agent booked three flights using Air Asia without consulting me; felt like a cattle truck with no leg room and I am only 1m 70; the customer next to me was much taller and there was no room for his legs. On one flight, my wife and I were allocated different parts of the plane despite checking in together. At Kuala Lumpur, it is about a 10 minute walk to the terminal Cheap flights and cheap sevice; you pay for what you get but I prefer to pay more for comfort and will not use this airline ever… Read Full Review

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★☆☆☆☆

“they planned to make you miss the flight”

Written on: 29/10/2012

Their announcement of flight boarding is unclear and many ppl miss the flight because of this. Moreover, their staffs are very rude when you missed it… Read Full Review

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★☆☆☆☆

“The short-hair and oldest stewardess in QZ8490 are...”

Written on: 12/10/2012 by vistauser (1 review written)

The short-hair and oldest stewardess in QZ8490 are very rude.I must say that this kind of behavior is unpardonable. It was an unpleasant surprise from such a reputed company.How unfortunately I experienced a very bad service! Will always avoid to take QZ8490 forever!… Read Full Review

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★☆☆☆☆

“Miss both International connecting flight. ”

Written on: 09/07/2012 by charng (1 review written)

For some reason it feels like Air Asia design KLIA airport to be a tourist trap blatantly stealing money through inefficient systems. For Local connecting flight and international connecting flight you are required to go through immigration pickup your bags and recheck in and go through immigration and security all over again. This can takes anywhere between two hours to three hours. The boarding calls lasted a whole ten minutes from door open to door closed. And once the door is closed… Read Full Review

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★☆☆☆☆

“Service - What Service”

Written on: 14/06/2012

AirAsia SYD-KL and return April 2012 for my wife and I. New Sydney-KL service so we thought we'd try it out. Plane was new-ish, seats and legroom OK but sat on the tarmac for two hours while they replaced the nosewheel on our outward flight. Prepaid for meals and inflight entertainment but two of the four meals were not supplied and entertainment was delivered only after we nagged them and was then taken from us 2 hours before landing.Cabin crew refused to honour the meals, despite them being… Read Full Review

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★☆☆☆☆

“Non existant customer service”

Written on: 08/06/2012

Due to political instability, we were allowed to cancel our flight to bangkok, and were in theory allowed to rebook at a later time. We never got that far. 1. Terrible customer support. I could NEVER talk to a human despite miltiple calls. 2. Submitted online query for rebooking, received standard format email reply with instructions how to redeem flight - instructions refer to functions that DO NOT EXIST on the airasia website therefore it was impossible to do anything. I am very computer… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER - Avoid if possible!!”

Written on: 07/06/2012

WORST AIRLINE EVER. Flight was booked, paid for online, through mastercard secure. Payment went through okay, and showed up as confirmed and paid, through both airasia's website and my credit card's website. 14 days later (the night before my flight), air asia decides the transaction was no good, cancels the ticket and says they have issued me a refund (which isn't even showing up on my account)!! It was the biggest pain trying to sort it out, at the airport, just hours before I have to leave… Read Full Review

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Flying_Thunder's Comment

Written on: 19/11/2012

Yes, fun fun fun, had the same thing today - no refund, TADA! :)

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★☆☆☆☆

“Save Your Money!”

Written on: 31/05/2012

AirAsia cancelled my flight from Phuket to London in September 2011 and promised to pay the money back. 8 (!) Monts later in May 2012 and after about 30 E-Mails and Telephones I finally got the money back. No Excuses, just Nothing. AirAsia is OK for short flights because they are cheap. The Service is very poor and the Prices they show first ar not true… Read Full Review

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★☆☆☆☆

“I recommend all NOT TO TAKE AIR ASIA”

Written on: 15/05/2012

They claim to be cheap but that is not true and the service, even worst. Being a first time oversea traveller, many things on flight booking are not clear. Wanna call AirAsia ?! another rip off of RM1 p/min. Tweet them, no reply. E-form also no reply. I just want to add-in meal but their system shows error. So frustrated. Everything have trap, everything charged. Next time, I am going for MAS or Firefly. Price fairly higher but the service is excellent. Been to LCCT ? Its like warehouse with… Read Full Review

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★☆☆☆☆

“Air Asia and Insurance”

Written on: 11/05/2012 by ajh3276 (1 review written)

was delayed with my wife 8 hours in Surabaya Indonesia, I contacted the travel insurance at Air Asia they said I need a letter confirming the delay from the head office, I sent an email straight away I got a confirmation which stated they will contact me in the next 5 days... its now over 20days and no response, i have sent a new email and have a new case number which means the whole procedure must start again... On top of all of that I can really not recommend Air Asia, the food sucks and… Read Full Review

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★☆☆☆☆

“One Way Money Trap”

Written on: 01/04/2012

It takes AirAsia X only a few seconds to suck in your money but it can take them months to return it. In Jan 2012, AirAsia X cancelled its flights between KL and Europe. After they mucked around and could not deliver me timely tickets for the promised transfer to MAS, I opted for a refund. This was meant to take no more than 14 days but I had to chase them up with many e-mails and six phone calls before I finally got my money back after one month. This is considered lucky compared to my… Read Full Review

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Cobe's Comment

Written on: 16/04/2012

Air Asia cancelled a flight for me as well from RGN to BKK without telling me. I found out at the confirmation time (3 days before my departure). Consequently, I had to stay over night in BKK to catch my connecting flight back to SFO. No compensation whatsoever.

I learned my lesson. NEVER NEVER take AirAsia.

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Ajh3276's Comment

Written on: 11/05/2012

I have simular problems they do not answer my emails

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Guest's Comment

Written on: 11/05/2012

I am still waiting 1 mpnth they do not answer my emails, Air asia sucks really, and the price at the end of day after adding all seats and extras to enter the plane is the same as other airlines, just the other airlines have a better service

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★☆☆☆☆

“Terrible customer care! ”

Written on: 31/03/2012

I make a few bookings in May 2011, the bookings were confirmed but is not listed in "Manage My Booking" list right away. Those bookings only appear on 20 March 2012! And this situation had caused a scenario that I spent double for repeated bookings! I try to reach AirAsia customer care line, but it's no longer available. The only option I have is to chat with the customer care representative via Live chat on Ask AirAsia Website. After spending sometime express the problem to AirAsia Customer… Read Full Review

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★☆☆☆☆

“Rubbish Service”

Written on: 29/03/2012 by OZRoge (1 review written)

Hey, This is a very important tip while booking through Air Asia Web portal. I don't know how many people has faced this problem but its really pain. While booking my flight from Air Asia's web site I choose a particular flight but when I received my e-ticket its was a different flight number. I immediately call Air Asia's customer service number and told them the issue. The customer service said they cannot do anything and I have to email the Malaysian office for technical issues. I post a… Read Full Review

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Guest's Response to OZRoge's Review

Written on: 30/03/2012

I had a problem booking through this airline website too. Everything seemed to be OK, I booked the flight, paid with my credit card, got E ticket & itin. On the day I traveled, at the check in counter, they said I DID NOT have any booking with them !!!!!!! I showed the e ticket and itin, then thay said there's something wrong with my payment, but I already checked with my bank, they already took my money. This was ended up with I paid cash at the counter so I can fly. After that I called the customer service, they said there're something wrong with the website, they did get the money and will return it back to my account in two weeks.

It's not just something wrong, Air Asia, you do the whole thing wrong and terrible!!!!

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Jptang's reply to Guest's Comment

Written on: 27/02/2014

Hey, I am facing same problem as you now? May I know how was going on finally?

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Guest's Response to OZRoge's Review

Written on: 31/03/2012

the same thing happen to me. how did yr problem ended up? the itinary is different after we paid. can we do anything about it?

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Jptang's reply to Guest's Comment

Written on: 27/02/2014

Hei, I am facing same problem as you too now. May I know how you ended up with this?

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★☆☆☆☆

“3rd class bus service is better than Airasia”

Written on: 22/03/2012

This the worst air line, I ever tried. Bad service, Staff is not friendly, On the counter they argue for 500 gms overweight baggage. To go in or out the plane, you need to use stairs. Transit time in KL, there was only 2 counter and 1 xray machine so we have to wait 2 hours in queue with 2 children. No carry-on bag for infant. They do not have plain milk in the plane so you cannot even purchase milk for your infant, if needed (and you must need in 11 hour flight so please get formula milk with… Read Full Review

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★☆☆☆☆

“TERRIBLE! TERRIBLE! TERRIBLE!!”

Written on: 13/03/2012

Terrible cancelling policy! Terrible contact information! Terrible fees! Use www.ctrip.com. The price is half of Airasia! Never use Airaisa again!… Read Full Review

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★★★☆☆

“Air Air change late night schedule from Singapore to...”

Written on: 07/03/2012

My son used to enjoy the late night from from Singapore to Kuching - because he can take a flight back after his work on Friday and go back on Sunday night. He can come home regularly but since Air Asia change it to the earlier schedule, he cant come home as regularly because it is no point spending so much - just for less than 24 hours back home. I think many Kuchingites working in Singapore harbour this inconvenience. Air Asia has the bad habit of changing their schedule as they like without… Read Full Review

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★☆☆☆☆

“AirasiaX Cancellation flights”

Written on: 29/02/2012 by Spidermax (1 review written)

I booked months ago to travel in june from Paris to Kuala Lumpur. In january 2012 Airasia cancel all the flights from/to Europe. After this, is absoluty imposible contact with Airasia. No response to emails, anybody give me a answer in the callcenter , no chat. It a chaotic situation… Read Full Review

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Guiber's Response to Spidermax's Review

Written on: 14/03/2012

same thing for me.
I have to go back in Paris on the 7th of april ... And I don't have ticket !
What should I do ? which number should I call ?

Help me please !!!

Thank u

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