Interactive Resorts Reviews

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★★★★☆
4.4 / 5
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★☆☆☆☆

“I recently returned from a week skiing in Verbier,...”

Written on: 27/03/2009 by toriboon (1 review written)

I recently returned from a week skiing in Verbier, which was booked through Interactive Resorts. It was a complete disaster since our chalet was over-booked, and two people from my group had to sleep in a room that is only suitable for small children due to a very low sloping ceiling. They had to crawl into bed and sit on the floor to get dressed since it was impossible to stand up!

I found everyone I spoke to at Interactive to be unhelpful, rude and totally unprofessional. They did nothing to… Read Full Review

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Interactiveresorts's Response to toriboon's Review

Written on: 09/04/2009

Hi Victoria -
<br/>
<br/>As a director of Interactive Resorts I can remember your situation well, and am upset to hear that this has tarnished your view of our service.
<br/>
<br/>Your original booking was based on sole occupancy of two chalet apartments but unfortunately one of your group members cancelled, which left you with 2 options:
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<br/>1. paying for the cancellation in order to keep sole occupancy which would have avoided issues over rooms
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<br/>2. reducing the overall holiday cost for cancelling a group member, which meant releasing a room to go on general sale and losing sole occupancy
<br/>
<br/>We advised you to go for option 1 so that you kept sole occupancy of the chalets and would avoid room issues, however you chose the 2nd option and we respected this.
<br/>We pride ourselves on our levels of customer service which includes your on-line client area featuring all information and correspondence relating to your holiday.
<br/>
<br/>The chalet rooms in question were clearly visible to you from enquiry through to final booking as you can see:
<br/>
<br/>Second Floor:
<br/>Bath/shower/wc
<br/>Room 5 - Twin/triple (two singles plus sofa-bed) under eaves with balcony
<br/>Suite 6 - Sleeps 2-4 Twin room with balcony inter-connecting to second twin room (low ceiling & skylight window) suitable for children
<br/>
<br/>Again, you chose to release a room losing sole occupancy and access to all the rooms in the chalet. You then chose to add another person to your booking after the room was sold to a third party which resulted in the under eaves twin room being used.
<br/>
<br/>We sympathise with your situation, because we are passionate about ensuring every single person who books with us enjoy the best ski holiday possible. Sometimes though, these things are beyond our control but we will continue to try and improve our service and that of our operators.

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Caradine's Response to toriboon's Review

Written on: 20/05/2009

I have to say I had the complete opposite experience with Interactive I had a small issue when on my holiday (which was not Interactive's fault) I called them up while I was on holiday and found the staff to be extremely sympathetic and helped to resolve my situation very fast with a satisfactory result. I would book with them again in a second, in fact I will be next season.

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★★★★★

“Returned from a ski holiday booked through Interactive...”

Written on: 15/05/2008 by peteyj1 (1 review written)

Returned from a ski holiday booked through Interactive Resorts in March and will definatly use these guys again. Special mention to our Rep who stunned our group with her expert knowledge of resorts and decent chalet options - far superior service to other agents used previously. The good points of the chalet were just as she said; as were the bad points. These people clearly know their stuff when it comes to skiing!… Read Full Review

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★☆☆☆☆

“Interactive Resorts are on the ball and persistent....”

Written on: 08/04/2008 by rtfastltd (1 review written)

Interactive Resorts are on the ball and persistent. Helpful with holiday choosing and options available. Upon booking incorrect advice given, incurring a charge for the change of booking numbers. Advised that it was possible to confirm group numbers upon the final form filling and then when the numbers were confirmed we were charged a cancellation fee for possible numbers??! Very unprofessional. Handled badly and were unwilling to compromise. We are very nervous as to the reliability of this… Read Full Review

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Interactiveresorts's Response to 357776_rtfastltd's Review

Written on: 09/04/2009

You appear to be confusing our role as a retail travel agent and the tour operator who is responsible for charges applied to your booking.
<br/>
<br/>As an agent we are bound by our tour operators terms and conditions. If the tour operator applies a charge to your booking for name changes or because you were late supplying names then we have to apply this charge on their behalf.
<br/>
<br/>If the size of the group changes before your holiday departure this has an impact on your holiday cost and again we apply this charge on behalf of the operator.
<br/>
<br/>The advantages of booking through Interactive Resorts are that we deal with more catered chalet operators than any other agent ensuring the widest choice of holidays, all of which you are 100% finanicially protected. Our experienced team of dedicated skiers have worked in virtually all of the leading resorts world wide resulting in the very best impartial advice. Our websites, booking systems and client area add to the whole customer experience ensuring you a top class service.

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★★★★★

“I booked to go boarding at Val D'Isere in early...”

Written on: 28/02/2006 by Olguita (1 review written)

I booked to go boarding at Val D'Isere in early February. I got a great late deal - Catered Chalet and flights - through www.catered-chalet-holidays.co.uk. The website was easy to use and really good for comparing prices week by week. I was pretty fleixble with when I was going so it meant that I was not tied down to a specific date. When I phoned the sales team to book, they were superb and found me a better deal than I had in mind. I'll definately be using them again and I would recommend… Read Full Review

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★★★★★

“Interactive Resorts is a specialist ski travel agency,...”

Written on: 10/11/2005 by rupertann (1 review written)

Interactive Resorts is a specialist ski travel agency, mainly catered ski chalets.
Really helpful staff as they are all experienced skiers having spent seasons in resorts throughout Europe and North America.
Largest range of catered chalets on the internet, including UK tour operators and independent owners.
Great exclusive special offers throughout the season along with the most up-to-date late deals. Highly recommend!… Read Full Review

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