Review by
trickydicky666
on 10th Apr 2006
User Rating : 1
Respect :
+4
Toucan are part of Tiscali (IDT communications) I think, the point being that they are much worse! I have complained to Advertising Standards Agency, Trading standards and even my local MP, they have not broken the law as yet but have not acted in good faith or spirit with there "unlimited" Broadban ...
trickydicky666's full review | 170 words | 3 comments added.
Review by
Geewales
on 8th Apr 2006
User Rating : 0
Respect :
+4
I am extremely disappointed with Toucan. The speeds are appalling, the customer support is hard to understand. I love the part when you call to complain and are on the phone for 30 mins telling them how disappointed you are with the service, they end the call by saying, "Thank you for calling Toucan ...
Geewales's full review | 248 words | 1 comment added.
Review by
drmac
on 5th Apr 2006
User Rating : 0
Respect :
+1
I signed up to Toucan for a 2mb unlimited broadband service. After installing the soft and hardware, it was obvious that the speed was very slow. I rang technical support [30 pence per minute] and was told to do speed tests for a couple of days and let them know. I did this and rang back to be told ...
drmac's full review | 171 words
Review by
IhateToucan
on 4th Apr 2006
User Rating : 0
Respect :
+2
Toucan.com have the worst customer service of any telephone/ISP in any the many countries in which I have lived.
The most recent assault from them involves their failure to execute the most recent direct debit. They then began "reminding" me of "my" failure to pay. When I contacted them (it took se ...
IhateToucan's full review | 109 words | 1 comment added.
Review by
akito
on 29th Mar 2006
User Rating : 0
Respect :
+2
Toucan broadband has been a complete Nightmare from start to finish! I can't wait until my twelve month sentence is over.
akito's full review | 49 words
Review by
zephora2
on 26th Mar 2006
User Rating : 5
Respect :
0
I think it would be very helpful if people read the terms and conditions before subscribing to a service. After a bad experience with NTL I read the Toucan terms and conditions back to back before proceeding with the service, and although I am not happy with the fair usage policy,I was well aware of ...
zephora2's full review | 68 words
Review by
stevecolhoun
on 13th Mar 2006
User Rating : 1
Respect :
+4
I have recently migrated to Toucan from another ISP. My transfer date and so called "GO LIVE" was February 25th 2006. The installation pack and modem should have arrived within a few days of that, but I am still waiting. I have contacted Toucan on numerous occasions and just keep getting passed from ...
stevecolhoun's full review | 136 words | 1 comment added.
Review by
stevensobek
on 4th Mar 2006
User Rating : 1
Respect :
+4
Toucan sell their broadband as having unlimited downloads. I can confirm, like many others that this is not the case.
I received an email telling me that I was in breach of the fair usage policy by allegedly being a heavy down and uploader during peak periods. I was advised to avoid downloading l ...
stevensobek's full review | 210 words | 4 comments added.
Review by
fxdli
on 2nd Mar 2006
User Rating : 0
Respect :
+2
I too have had many issues with Toucan. The best way to take any action is to lodge your concerns with ofcom.org.
fxdli's full review | 28 words
Review by
tande35006
on 1st Mar 2006
User Rating : 0
Respect :
+3
If you want unlimited 2Mb broadband I would not recommend Toucan. I signed up over the phone, and specifically asked if there were any download restrictions, to which I was advised there were none. Which was incorrect, as I have since discovered that they have a Fair Usage Policy that is set at 3Gb ...
tande35006's full review | 177 words | 2 comments added.
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