Review by
dontloseit
on 1st Jun 2006
User Rating : 1
Respect :
+1
I've been with Toucan for just onder 2 months and have had numerous problems. My partner and I initially signed up to pay by my partners debit card. Upon there being insufficient funds in her account I advised Customer service that I wanted to be billed with an attached Giro. I emailed customer serv ...
dontloseit's full review | 364 words | 2 comments added.
Review by
Simpsim
on 24th May 2006
User Rating : 4
Respect :
0
I changed from AOL to Toucan last month.
Although AOL provides probably about the fastest usage per byte of bandwidth in the UK (IMHO), I found it to be hideously expensive for the fact that I was only connecting to the service through a router, and therefore, using very little of the whistles an ...
Simpsim's full review | 229 words
Review by
JG8719
on 21st May 2006
User Rating : 0
Respect :
+1
Bad internet service, routed through Tiscali. The Toucan fair usage policy is outrageously stupid, there is a peak usage threshold of 0.75gb for 1mb services and 1gb for 2mb services A WEEK. Customer service seems good and helpful but proves not be as they don't do what they say they would do. If y ...
JG8719's full review | 121 words | 1 comment added.
Review by
idcrysys
on 10th May 2006
User Rating : 0
Respect :
+2
Have been shackled to them for 4 months now, have gone over the peak limit every other week. Why? well because is set at 1GB for 2mb accounts. Checked before signing up that there was no ridiculously low threshold, seemed OK, but am being emailed all the time about it now. After reading their terms ...
idcrysys's full review | 270 words | 1 comment added.
Review by
wildflower
on 4th May 2006
User Rating : 0
Respect :
+1
I wrote a Toucan review a couple of posts down, and I actually praised them! Yes, really I did! How naive and stupid can you be?? I've learned my lesson now and have just written to the complaints department requesting my MAC code. Even though I've only been with them for four weeks! Did you know t ...
wildflower's full review | 104 words
Review by
llyr1334
on 27th Apr 2006
User Rating : 0
Respect :
+1
Toucan are a terrible waste of time and by the way the customer service representatives I spoke with were atrocious.
llyr1334's full review | 38 words
Review by
Jellykit
on 26th Apr 2006
User Rating : 0
Respect :
+1
I cancelled my service with Toucan before it was actually activated due to the number of cock-ups they caused. However, 4 days later they activated the service due to a "system error" which caused my then broadband ISP to be cut off. I work from home and email/internet is at the core of what I do. ...
Jellykit's full review | 149 words
Review by
inthe128
on 20th Apr 2006
User Rating : 0
Respect :
+2
I just moved back from Denmark and was looking for obtaining an connection, a gent from Toucan in a shopping mall in Keighley answered my questions. I was after unlimited use, the most important thing for me,then price and speed. I also told him I used Mac and was told no problem there either. I wen ...
inthe128's full review | 328 words
Review by
wildflower
on 18th Apr 2006
User Rating : 6
Respect :
0
I joined Toucan just over a week ago, at first the download speeds were dreadful, the only time I could get anything close to my 1meg connection was after Midnight! I spoke to customer services, which obvioulsy did me no good at all, so then rang the 30p per minute tech line, where a gentleman whom ...
wildflower's full review | 282 words
Review by
controlfreak
on 17th Apr 2006
User Rating : 0
Respect :
+2
I am actually going out of my way to write this review because Toucan's service is so BAD. I dont think it's possible they could have a worse service.
1. Technical help - can't understand a word they say.. obviously following a flowchart.
2. Packet sniffing your data to throttle your bandwi ...
controlfreak's full review | 119 words
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