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Bought my insurance through confused.com, waited months for my toy (seems superficial, but this is why I used them in first place) 3 months past and no toy, emailed them where I was told I needed to fill out a form, but At no point throughout the whole process was I prompted to fill out a form therefor I didn't know. You would have thought a good customer service would have waived this ridiculous idea and just sent a toy to keep customer option high, compare the market sent one within a week with no forms to fill out. Bitterly disappointed, will not use again and certainly won't recommend to a friend. If they said there was a form I would of filled it out.

I used the website recently to get some quotes for income protection. Since then I have just been spammed with constant calls from companies trying to sell all types of insurance. I always look for boexes to tick for me to not be contacted so whatever boxes were offered I will have ticked, however, I don't remember there being that many. A competitor site which I usually use for my comparison quotes I have used for years and not had one phone call from the companies as I clearly ticked do not call. Quite happy with that. But will not be using confused again if all I get is spam calls after. I just want to look at quotes online and decide for myself, not be contacted by pushy sales people who wont listen.

filled in all the data for a car insurance quote - came up with a list of quotes that were in excess of £150 more expensive than the same search I did with comparethemarket - then they called me up and offered to get me another quote direct with their broker/underwriter - I eventually got put through to the receptionist who knew nothing about my quote - she then transferred me through to sales - waited a further 5 minutes when I decided to put the phone down. They called me and acted like I called them! Complete waste of my time.

I used Confused.com to search for life insurance. It's been 4 weeks and I still haven't received documents or actually had any cover start. I was sent duplicate forms from both Confused and L&G, the company providing the insurance. Information on the 2 sets of forms did not match up, nor did it match the information I had submitted online. It took 3 phone calls and sending 2 seperate forms to finally get insurane in place.Consider the fact that my wife went 'Directly' to an insurance provider and received the same level of cover, up and running in under a week and I can't possibly recommend the servie of confused.com.

I bought car insurance for my wife via reccomendations from Confused's website offers. When I went to pay, the company (M&S) told me they couldn't match the price just quoted on the website, but would offer me the same cover for about £30 more. I declined - good job I printed off the details first as I was able to press for the lower, quoted price. Later, I then bought car insurance for myself, again via Confused's website, from OneCallDirect. They took full payment, then said I had to abide by some conditions I could not fulfill and I therefore had to cancel before the policy began. OneCall charged me nearly £50 as an admin fee and I had to wait over 6 weeks to get the remainder refunded - but only after several emails and phone calls (Please read reviews about this company to see how many times they have done this)! Confused told me, as it was within the 'servicing' of a policy, then the issue was nothing to do with them. Nobody did anything illegal, just 'morally murky', but be aware that cheapest isn't always best - I'm seriously out of pocket this year because of Confused.com and the actions of their contributing partners. Please seek out reviews on each company before parting with your cash - it would have been cheaper this year for me to buy from the high street. Hindsight is a wonderful thing etc.

I keep receiving promotional calls from different car insurers even after three years from using Confused.com. Three years ago I've gave up a car in favor of motorcycle, so I can be sure I haven't applied for any quotation in the mean time. But more and more call still coming. They usually starts a conversation saying that they've heard that I was looking for a car insurer in Confused.com. Yes I did, but three years ago you annoying vultures! Don't use Confused.com if you don't want your phone number to be sold around together with your the most private personal data.

confused.com are amazing, it saved me a over £800 a year on my car insurance, the company im now with sounds decent, thought it was too good to be true but spoke on the phone with insurers and its a very competitive market! anybody else saved this much?

Always used confused before renewing ayi insurance and it always saves me money.

no more to say. saved a lot of cash, thats what its all about, some companys just want to take you for a ride, well the shoe is on the orther foot now. its made my week.. cheers

Before my reneual you advised few chep insurers. I found your advice is the cheapest one on the market. My big big thanks for your team

i would allways use compare asitseasy and saves loads of money and time , gives u loads of choices and takes little effert to do ,

Very clear and easy to use site. The insurance quotes we were given helped to show that we should not stay with our existing insurer but to look around for a better deal.

a saving £70 on my car ins