The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
56% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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The Sports HQ www.thesportshq.com

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★☆☆☆☆

“Terrible service”

Written on: 08/11/2013 by JohnJ83 (1 review written)

Ordered over the weekend and paid for next day delivery, so expected delivery Tuesday. Received no further communication. I called them on Wednesday and was told they had had a problem but were now shipping items and I would receive it by Friday. Bad start for them as I would have expected to have been told of an issue seeing as I paid extra for faster delivery. Called on Friday to check I would receive item but they couldn't work out if it had been shipped so I called their delivery company… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 03/11/2013 by Chanda (2 reviews written)

Placed order last thursday night decided to change treadmill to next level(£30 more spend) called them 1st thing friday morning to be told cant change even though no order would have been processed unless they opened especially for only our order to have been processed middle of night. Was told refuse delivery which we did when tried to be delivered on sat. The driver tried to redeliver again last wednesday only to be refused again. Customer service advisor very unhelpful right now my money is… Read Full Review

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★☆☆☆☆

“DO NOT TRUST”

Written on: 31/10/2013

I ordered a large dog crate from this firm paying via paypal and thank god that I did pay via paypal. Having received nothing in over a week I contacted the firm via live chat, telephone and email to be told that they have no confirmation or my order or payment. For 3 days I was told to wait whilst they contacted paypal but in the end I knew that this fim was not going to give me either my order or my money back so I laid a claim against them through paypal and within 5 minutes my money was… Read Full Review

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★★☆☆☆

“Very bad customer service”

Written on: 29/10/2013

I paid for a Saturday delivery and patiently waited all Saturday for my item to arrive, it didn't. The Sports HQ was open until Monday am. Called Monday and spoke to the most apathetic 'customer service' representative I have ever had the misfortune to come across. They were basically of the mind that it was not their problem and that I needed to sort the issue out myself. The only thing remotely helpful they did was to give me the number of the delivery company. I called themand their… Read Full Review

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★★☆☆☆

“Stowamatic 'deluxe' trolley bag & GXT electric trolley”

Written on: 03/09/2013 by Kladow88 (1 review written)

DON'T BUY THESE ITEMS TOGETHER! After deciding to go against the grain (Motacaddy & Powacaddy) , I ordered the Stowamatic 'deluxe' trolley bag. It had plenty of pockets, looks the business & I was intrigued to read about the 'stowalock' anti 'bag twist' on the base of the bag. The bag was dually ordered & promptly delivered by SportHQ. Being happy with the trolley bag I decided to review the latest model of Stowamatic electric trolley to accompany their own brand bag. The latest model (GXT)… Read Full Review

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★☆☆☆☆

“Extremely poor quality!!!!”

Written on: 21/08/2013 by KrisNOTTS (1 review written)

I bought a dog cage from Sports HQ, titled 'Confidence Dog Cage'. Arrived quickly, however my dog (a small beagle/terrier) destroyed the cage within minutes. Poor quality, metal, fixing's, etc. What annoyed me more was the customer service team, which were as poor as their products. Claim to be 'email only' so they can avoid calls, would not process a refund as they claim it is not a manufacturers fault that the product is of such poor quality. After threats of taking them to trading… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 15/08/2013

Ordered items to be delivered next day, cancelled the order after several days due to time restraints. Customer service is awful. Would strongly advise never to use this company… Read Full Review

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★☆☆☆☆

“Don't buy from Sports HQ - after sales is non-existant”

Written on: 04/08/2013

Bought a Confidence Golf Pro trolley which I used 7 times and had for only one month when the handle splitin two places. I contacted via e mail Sports HQ to complain and sent photos. At first they said they hadn't got my e mail, so I sent it again. Their response was that it was "wear and tear" and bad storage. I hadn't even told them where I stored it. Their customer service is diabolical. … Read Full Review

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★☆☆☆☆

“worst company ever.”

Written on: 02/08/2013 by harvestmoonuk (2 reviews written)

Ordered an electric bike from them, it lasted 15 months now electrics have failed. Phoned company and was told that as it was out of the 1 year warranty its is up to me to pay for the cost of return at £50, plus i would have to pay for inspection and all repairs, as they would said i had to prove its not working, and not there problem. sent 3 emails to them as well still awaiting a reply, not holding my breath though, as this seems to be a company trait with them. NEVER AGAIN… Read Full Review

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★☆☆☆☆

“dont bother to order !”

Written on: 23/07/2013 by Dudleyl (1 review written)

Ordered a junior golf club for my granddaughter via Amazon. got acknowledgement but nothing else for over a week, I sent an e-mail asking for a delivery date and got a reply stating the order had been cancelled and the cost refunded. I haven't, at the moment, received the refund yet. Complete waste of time. !!… Read Full Review

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★★★★★

“Excellent product and service”

Written on: 20/07/2013

Hi, the marquee arrived very quickly and was excellent value and looked lovely for our BBQ… Read Full Review

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★☆☆☆☆

“Compra carrito de golf hace 2 meses y no he podido...”

Written on: 14/07/2013

Compra carrito de golf hace 2 meses y no he podido utilizar el carrito por fallos en la batería. He tenido que enviar más de 20 e-mails y hoy he recibido una tercera batería que todavía no he utilizado… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 11/07/2013

Ordered weights which were damaged on delivery so rejected delivery by courier.4 weeks plus to try to get replacement or refund -all I got was we await return of items from THEIR courier.Item status showed from day one item had been declined delivery.Very quick to take funds -very slow to replace or refund ----beware!!… Read Full Review

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★★★★★

“8" table bench, chairs”

Written on: 07/07/2013 by RDMBSDG (1 review written)

Quality good strong robust worth buying seats up to ten the chairs were very comfortable as they are moulded. The bench however was not that stable and did tip up on one occassion so children do need to be careful. will buy more chairs and another table in due course… Read Full Review

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★★★☆☆

“Good”

Written on: 28/06/2013

Good service.but find the courier service poor and poor comunication .hart to agree times of delivery.most people buy on line because of work commitmons,so delivery times are a must,for costumers.this issue has discouraged me from buying more… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 15/06/2013 by LW341 (1 review written)

I accidentally ordered the wrong item from the Sports HQ. I know this was my mistake but I have been trying to contact the Sports HQ for the last day to cancel and return the item, and have yet to receive any reply. No reply to my email, no response from their live chat, and they left me on hold for over 30m before asking me to leave a message. What's the point in advertising customer service if nobody is there to respond to customers?… Read Full Review

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★★★★★

“Excellent value for money”

Written on: 10/06/2013

We brought a set of young gun golf clubs for a six year old and was very impressed with the price and quality of the clubs . I emailed a question about club length and was responded to quiet quickly and given accurate information which allowed me to make a informed decision on my purchase. Would recommend sports hq to family and friends… Read Full Review

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★★★★★

“First class service all round”

Written on: 08/06/2013 by Beachbayerjayne (1 review written)

Smart, Snazzy looking & very practical I just love my new bike. Excellent value, service & delivery. The only tiny niggle that I have is my bike is heavier than I anticipated though I'm sure it's just a case of getting used to it. That aside I love all other aspects of it… Read Full Review

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★★★★☆

“site très sérieux”

Written on: 08/06/2013

beaucoup d'amabilité et de pertinence lors des "chat",les reponses aux questions sont très bonnes.Rapidité dans la prise de la commande et rapidité… Read Full Review

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★★★★★

“Excellent products , service and delivery , ”

Written on: 06/06/2013 by gtodd (1 review written)

I have now purchased several items from sports hq golf section. The deals are simply amazing and i'm now kitted out for a lot deal less. All deliveries are quick and on time. Only once have I had a return on which I was emailed a reply the very next day and issue sorted within the week. All I can say is i'm glad to be on mailing list for their deals… Read Full Review

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