The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
56% of users recommend this
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★☆☆☆☆

“Horrendous service”

Written on: 11/01/2014 by Fiddlededee (1 review written)

Ordered a treadmill and paid for one day delivery. It didn't arrive and hadn't even been dispatched. Waiting for a refund like others. Not worth the hassle if there's a problem… Read Full Review

Thesportshq's Response to Fiddlededee's Review

Written on: 13/01/2014

Hi, I'm sorry to hear about this, could you let me have your order number so I can see what's gone on? We are all up to date with processing refunds so I can only assume we've made a mistake somewhere, I'll get this sorted for you.

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Fiddlededee's reply to Thesportshq's Comment

Written on: 13/01/2014

Invoice ID 20140102/35345

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★☆☆☆☆

“awaiting refund nearly 3 months later.”

Written on: 08/01/2014 by MDOLPHINA (1 review written)

Ordered item on 24/10/13 ...paid £10 STRAIGHT AWAY to have it collected by a courier...and here I am to this day still awaiting it to be picked up. 5 occasions now someone has waited in for this parcel to be collected and no courier has arrived - im sick of contacting this company for the date to be rebooked something further needs to be done. My payment therefore of £10 is sitting nicely in there bank whilst im out of pocket? Avoid this company at all costs, amateur staff and not to mention… Read Full Review

By Thesportshq

Written on: 09/01/2014

Hi,

I'm really sorry for what's gone on with this, we'll get this sorted for you.

I emailed you to find your order number - could you please let me have that so I can get this resolved ASAP.

Thank you, and apologies once again

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By Thesportshq

Written on: 10/01/2014

I haven't heard anything back from from the email I sent, please reply if I can be of assistance

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★★★☆☆

“Run by amateurs”

Written on: 07/01/2014 by Micksumo (1 review written)

I have ordered from this company in the past and they have always been good and efficient with posting products. However I placed an order for some items that they had heavily discounted. They decided that they didn't want to sell the quantity to me so rejected my order. I am still awaiting a refund from them..... Ah a lot of people have said on here avoid these. There are better companies out there selling similar stuff who offer you good customer service. They need to tell people if… Read Full Review

By Thesportshq

Written on: 08/01/2014

Any terms of purchase are always expressed clearly in the item description.

All refunds should be processed overnight, or worst case scenario within 2 working days, so if you have still not had yours, we'll find out what's going on for you.

Could you let me have your order number?

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Micksumo's reply to Thesportshq's Comment

Written on: 09/01/2014

I have requested my refund since Monday and still nothing. The fact is that I was looking to buy something else from your website but refuse to do so until I get my refund back. My postcode starts with b73 you should be able to find the order number from that. I requested my money back through PayPal on Monday and have still not had anything.

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Thesportshq's reply to Micksumo's Comment

Written on: 10/01/2014

Yes got it - your refund has already been issued actually, it was done yesterday evening, have you received it ok?

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★☆☆☆☆

“avoid - never received item - BAD service - NEVER use...”

Written on: 07/01/2014

I have never felt the urge to write a review on a company until now!!!!!! I DO DO NOT RECOMMEND - NEVER RECEIVED ITEM - BAD CUSTOMER SERVICE - NEVER GOT MONEY BACK - NEVER ANSWER THE TELEPHONE -… Read Full Review

By Thesportshq

Written on: 08/01/2014

Sorry you've had these problems. Could you provide an order number so we can see what's gone on?

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★☆☆☆☆

“This company is the PITS”

Written on: 07/01/2014 by Ozziemog52 (2 reviews written)

Do not even think about using them. You will spend hours on the phone if things go wrong and getting a refund seems just about impossible. They do not seem to understand the Distance Selling Regulations and if they do they ignore them. I have spent 6 weeks now trying to get a refund for goods that have been returned. Make sure you keep all receipts as you will certainly need them if you want to attempt to get a refund! My honest opinion AVOID AT ALL COSTS. None of the directors seems to… Read Full Review

By Thesportshq

Written on: 08/01/2014

Can I try and help you get this sorted? Sorry for any problems, but refunds are processed quickly (within 2 working days most of the time) - so if you've been waiting 6 weeks, clearly something has gone wrong.

If you send me your order number, I'll find out what's gone on and get this sorted for you.

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Ozziemog52's reply to Thesportshq's Comment

Written on: 09/01/2014

It would appear that writing to you with copies to your company secretary and chairman threatening legal action within seven days finally achieved a result. However, I should not have been forced to do this when you were in breach of the Distance Selling Regulations.

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Thesportshq's reply to Ozziemog52's Comment

Written on: 10/01/2014

It's hard for me to comment or try and understand what's gone on without knowing more details, such as your order number, but I can say copying those people won't have made any difference in terms of the service we offer. Sending to our company secretary (who is our accountant) for example, will just have meant he forwarded on to the customer service team.

No matter what happened previously, I am sorry that you've not had the service you expected, and I'd really appreciate it if you can help me investigate with your order number so we can prevent it happening again. I'll send you an email to your address registered with ReviewCentre if you are worried about posting it publicly.

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Ozziemog52's reply to Thesportshq's Comment

Written on: 10/01/2014

ORDER REFERENCE 20131026/31961

Goods ordered 26 October 2013
Goods thrown over gate while no one at home 1 November 2013
Goods received 4 November 2013
Returns label requested 5 November 2013
Returns label debited to my account 6 November 2013
Several phone calls and emails later
Returns label received 2 weeks later 21 November 2013
Goods Dispatched to SPORTSHQ 22 November 2013
Goods received by SPORTSHQ 26 November 2013
Tracking number V5MGM8P
about 10 unanswered phone calls and 40 emails later
Partial refund received 9 December 2014
Still awaiting £4.99 carriage as stated on the returns section of your website. See below.

"Changed your mind or not your size?
No problem, you can return your item to us within 7 working days of receiving it, providing it is new, unused and complete (including, if applicable, instruction manuals, fixings, screws etc). You’ll need to pay for all postage costs sending the item back to us. We’ll issue you a full refund when the goods get back, including postage."







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Thesportshq's reply to Ozziemog52's Comment

Written on: 13/01/2014

Yes, as confirmed on the phone, that was a simple human error on our end, that £4.99 will be refunded and has already gone to accounts for processing, should be with you within 48 hours.

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Ozziemog52's reply to Thesportshq's Comment

Written on: 13/01/2014

Thank you, we got there finally just a shame it took so long that I have now lost confidence in your company and will not be using them again.

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★☆☆☆☆

“worst company ever”

Written on: 07/01/2014 by elen203 (1 review written)

this company is a joke. do not trust them. it is run by idiots im sure about that. they're just having fun . i believe that they put a camera on my elliptical and ill be on tv in a prank show or smthng. … Read Full Review

By Thesportshq

Written on: 07/01/2014

Elen,

This is not the first site you've posted this complaint to. As per our responses to your other rants, we're sorry you ran into problems, but we really did try to help you.

You couldn't figure out how to assemble your item, and we emailed you to offer you personal, step by step support, which you ignored.

You then decided you wanted a refund, we left a voicemail to arrange, which you ignored for almost 2 weeks.

We finally arranged a collection, only for you to say you no longer want it with some rant about pizza (?!?) on Facebook, and that you'll keep the item.

If you change your mind and want to get this resolved, we are still happy to help.

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★☆☆☆☆

“The Foxtons of sports gear - avoid at all costs”

Written on: 04/01/2014 by Reviewer1988 (1 review written)

I paid extra for Saturday delivery (I ordered several days before the cut-off too) and wasted all day waiting for my delivery. It never came. Now I have the prospect of trying to retrieve my cash. A refund after 30 days (provided they don't forget) is not good enough. I resent supporting the cash-flow of such an abysmal business. Processing a card refund takes seconds. M. Fisher… Read Full Review

By Thesportshq

Written on: 07/01/2014

M Fisher, if you can let me have your order number, I'll get this sorted out. I'm not sure from your message exactly what's gone on so hopefully with a little more info we'll get to the bottom of it.

I apologise for the failed delivery on the Saturday and that you wasted a day.

Your refund certainly shouldn't take 30 days. We process refunds within 2 working days.

Send me your order number and I'll get this sorted for you.

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Lozzarama's reply to Thesportshq's Comment

Written on: 07/01/2014

agree with you Mr Fisher - still waiting for my tracking info for my kettle bell set ordered weeks ago -

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By Thesportshq

Written on: 08/01/2014

As per your other comments, please provide us a means to identify your order and we'll get to the bottom of it for you.

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★☆☆☆☆

“AWFUL. Worst customer service experience.”

Written on: 04/01/2014 by cbailey1988 (1 review written)

If you receive the correct products you'll be fine. If you need a refund they state they'll get back to you and resolve your problem in 5 working days. 3 months on, I'm still waiting. They state you'll get a refund in 30 days, 3 months on I'm still waiting. The worst customer service I've ever experienced. I've sent them approximately 20 emails and had not one response. I do not recommend this company and would strongly suggest using another… Read Full Review

By Thesportshq

Written on: 07/01/2014

If you've sent 20 emails and not had a single reply, it would seem likely that we're not receiving them. We reply to every email, none are ignored.

Perhaps you could call us instead?

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Lozzarama's reply to Thesportshq's Comment

Written on: 07/01/2014

I ve phoned on numerous occasions and no one has ever answered . Can you please send me my tracking information for a kettle bell set I ordered weeks ago???

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By Thesportshq

Written on: 08/01/2014

Yes no problem, but need some way of identifying your order please - order number probably best?

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Mdolphina's reply to Thesportshq's Comment

Written on: 08/01/2014

You really don't reply to every email..... i think you should check that statistic, i have a few unanswered. it seems you pick and choose what and what not to reply to... and as for calling you... your staff are complete drips... i work in customer service myself and never would i ever treat a paying customer - whom may i add keep your company in profit - the way you have treat people on here.

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Swizzie's reply to Thesportshq's Comment

Written on: 16/01/2014

Funny? Judging by the comments on here, you very rarely answer emails. You certainly ignored mine when I had an issue with my goods. Thank God for Paypal is all I can say

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Reviewer1988's Response to cbailey1988's Review

Written on: 04/01/2014

May I suggest writing a letter before claim?

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★★★★★

“Great value fast delivery ”

Written on: 03/01/2014

I've had no problem with this company so can't understand the bad reviews. I read them before buying so took a chance and glad I did. I bought the confidence elliptical cross trainer 69.99 which was delivered the next day as stated, although this was at 7.30pm. Good value for money and only took me and my partner 45 mins to put together. Works great and the only power needed is the batteries for the display which are also provided as an extra bonus. Would recommend to family and friends… Read Full Review

Swizzie's Comment

Written on: 06/01/2014

I can only say that you have been extremely lucky. The service I personally received from this company was zero. Perhaps the fact that your item was delivered and in good working order meant that you didn't have to deal with their Customer Service department, which is what the majority of the complaints are about.
Personally, I still wouldn't recommend the company to friends and family just in case they aren't one of the lucky few.
Glad you had a successful transaction - my son's birthday was without gifts because of this company, despite me ordering 4 weeks prior to it.

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★☆☆☆☆

“Do Not Deal with this Company”

Written on: 01/01/2014 by Golfer123 (1 review written)

Do not commit any monies to this company!! On 20th November I ordered a Ping Jura golf top as a birthday present for a friend. This was ordered via Golfgear.co.uk, a SprtsHQ company. When by the 28th I had not had any confirmation of delivery, I emailed their "help desk" (laughable description). No response at all, so emailed them again on the 2nd December. No response again, so rang their contact number. Had to ring three times to get any response. Spoke to an agent who confirmed they had… Read Full Review

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★☆☆☆☆

“awful company”

Written on: 31/12/2013 by zachal00 (2 reviews written)

i ordered a pull up bar at 15:45 and payed extra for next day delivery. i received no contact from them, so rang them the next day as i was waiting in for it. I was told it had not been posted as they didnt receive the order in time, so i asked for a refund on the next day delivery, as i had paid for something i had not received. I was then told i was lying about the time i ordered it, even though i have an email with the time on it. Rubbish company, terrible customer service… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs”

Written on: 30/12/2013 by Swizzie (1 review written)

I ordered a Christmas and birthday present on 1st December, giving plenty of time for delivery. The golf shoes have never arrived and the golf score counter was damaged. I have emailed and had no response and have telephoned where someone said they would ring me back - but guess what? They didn't! Thankfully I paid using Paypal, who are in the process of investigating this for me. Sports plc have provided a tracking number to Paypal, but that number doesn't exist in the database of the… Read Full Review

Swizzie's Response to Swizzie's Review

Written on: 02/01/2014

Update on the above. Paypal have now investigated my claim and refunded my money in full. Never received any correspondence from this company at all throughout and want to warn everyone against using them. I will be reporting them to Trading Standards too.

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★☆☆☆☆

“Worst online company to deal with”

Written on: 30/12/2013

Ordered items and paid for next day delivery on Boxing Day. Only states order before 4 for next day delivery, nothing in small print to indicate that it would not be delivered if ordering on a bank holiday. Spoke to a man who was rude and unhelpful and did not seem to care. Waited in all day on the following working day to find no delivery, some to him again who said it had not left warehouse and would be out next day. Again he was rude, abrupt and did not seem to care. Will wait in again for… Read Full Review

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★☆☆☆☆

“Unlawful sale material and very poor customer service”

Written on: 28/12/2013 by warbird5 (1 review written)

After using this site regularly for some time I made an order based on sale material they had posted on their website. Five days after the order was made they e-mailed me to say I could not have the order as they had listed the items I wanted as one per customer which they had but after I had ordered them. I checked the site and this content had been added to the site some 2 days after my order which as far as I am aware is illegal. When I responded to the e-mail I got no response as they… Read Full Review

Micksumo's Response to warbird5's Review

Written on: 09/01/2014

Totally agree his same thing happened to me however I have still not had my money back. Like yourself I saw a deal for a society and decided to buy. I again have used them on numerous occasions before but am very unlikely to do so again. This morning I received one of the items on the order and had not been told I would do so. I requested a full refund and they decided to send me something yesterday post dated the 8th. If they can send it this fast surely they can refund similarly quickly..... Total farce!

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★☆☆☆☆

“Extremely poor post sales and customer service”

Written on: 13/12/2013 by ShubhoK (1 review written)

I purchased a cross trainer on 4/11/13 which was not working. Since then chasing for a replacement/refund. With no results at all. I am extrement dissappointed, frustrated and feeling harassed… Read Full Review

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★☆☆☆☆

“worst experience”

Written on: 04/12/2013

order online when delivery found out something missing .. report it but no one seem care about it. i still waiting for my good to turn up . its already a month ago… Read Full Review

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★☆☆☆☆

“shambles”

Written on: 03/12/2013 by COLVEZ1950 (2 reviews written)

I wish I had never heard of this pathetic company, i ordered a couple of golf polo shirts on Nov 3rd, after a week I had heard nothing, gave it another couple of days and then e-mailed.I got a message over the phone to say the items were not in stock and would I like a refund or alternative items. I phoned a number of times put could never get through,so I e-mailed again and after a couple of days got a run-of-the mill message saying there had been technical problems and the matter was now… Read Full Review

Colvez1950's Response to COLVEZ1950's Review

Written on: 11/12/2013

This my follow-up to "shambles" eventually I have received a refund for the value of the missing shirt but not the postage so I did lose out by £2.99 but to be honest I'm pleased this is over. Will never use this company again.

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★☆☆☆☆

“Do not use this website. The company charged my...”

Written on: 03/12/2013

Do not use this website. The company charged my credit card 4 days after cancelling an order. I cancelled when it became apparent the order wasn't going to arrive in the promised delivery time. They have ignored emails, don't pick up the phone, all seems to suggest the company has gone under. 3 weeks after being charged I've finally managed to get hold of a "customer services" rep on their website's chat facility who along with confirming my money should be returned (fingers crossed!)… Read Full Review

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★☆☆☆☆

“struggling to contact them? call 01527 598 388”

Written on: 03/12/2013 by andrewreed617 (1 review written)

I purchased a woodworm bike from SPORTS HQ on Amazon. After repeated problems with the peddle, SPORTS HQ agreed the exchange my bike for a new one. This is when the trouble start, after agreeing a date for the exchange, I then didn't hear from them for two weeks. I repeatedly tried ringing the number on the website and continued to email them. I finally tried ringing the bike manufacturer (woodworm) to see if they could help, and would you believe who answered my call, SPORTS HQ. Woodworm and… Read Full Review

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★☆☆☆☆

“shanks' pony”

Written on: 02/12/2013

I have sent my electric bike in for repair on 4/11/13. I am unable to get any response either by phone or email. I do think this company is in trouble. In effect they have 'stolen ' my bike. I wonder if the receivers will let me have it back ?… Read Full Review

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