The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
56% of users recommend this
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★☆☆☆☆

“Still waiting and nothing to show for it”

Written on: 12/05/2014

I ordered an exercise bike and floor mats on 28th April to be delivered on the Saturday as I work Monday to Friday. I waited in all day and at 11am the doorbell rang and someone gave me my floor mats. Strange that the bike came separately but I waited in the rest of the day anyway. Come midnight I assumed my bike was not coming. On the Monday I emailed to find out what had happened. The website claims to reply within 1 day but it took until the Wednesday for a response to tell me my floor… Read Full Review

By Thesportshq

Written on: 14/05/2014

Sorry for any inconvenience we've caused you.

Without knowing what exactly you've ordered, I can't say for sure, but I suspect we will have shipped the mats with a courier who handles lighter goods, and the bike with our oversize courier.

We'll get this sorted for you - if you let me have your order number, I'll do everything I can on my end to get this resolved.

James

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★☆☆☆☆

“Terrible Experience, would NOT Recommend”

Written on: 06/05/2014 by LukeReynolds88 (1 review written)

On Tuesday the 29th I ordered around £70.00 worth of gold products, ranging from Golf Balls, Gloves, Training Aids and a T-shirt. As I was not in all week I requested Saturday delivery for £5.00 and processed the order. I checked my emails immediately for a confirmation/thank you email from Sports HQ and there was nothing. Which I thought was strange but decided to give it a few more days. Having still not received a confirmation email I called Sports HQ on Thursday and explained the… Read Full Review

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★☆☆☆☆

“No response, not happy”

Written on: 03/05/2014 by Devanz1 (1 review written)

Sent countless of emails to the sports hq, and have not had one single reply, I'm trying to get a refund on a treadmill that is broken, seems like there only interested in taking or should I say stealing your money!… Read Full Review

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★★☆☆☆

“Empty promises,lies and poor customer service”

Written on: 02/05/2014

Placed an order for a treadmill via the website, when I hadn't received a confirmation email regards delivery which I had paid extra to have on a Saturday I decided to ring for confirmation that the order was being processed. I was told that my card payment hadn't gone through, their customer service doesn't appear to extend to letting people know that the order hasn't been placed. I decided whilst having to re-order over the phone to change delivery to next day because it was 12:30 and they… Read Full Review

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★★★★★

“Great value and service”

Written on: 23/04/2014 by Wanzo (1 review written)

I read the reviews after I had ordered a new marquee that was on a special offer. I was apprehensive after reading them. I shouldn't have been as the marquee arrived within three days, as described. Fantastic value, service and delivery time. So good I bought another one which arrived again within three days. We were looking at hiring a marquee at over £350 a day. The ones a I bought, and have erected, are fab for the job and at on £69.99 each!… Read Full Review

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★☆☆☆☆

“Untrustworthy company.”

Written on: 19/04/2014 by Daniella493 (1 review written)

Tried to get a party tent delivered for my daughters party and it never arrived even after ringing every day and being promised delivery for the next day over and over again. This went on over a two week period. I put my trust in various members of staff who told me that my delivery would be the next day up until the day of the party when it still did not arrive. No explanation would be given. Would never use this company again, just a terrible way to run a business… Read Full Review

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★☆☆☆☆

“DON,T BUY AN ELECTICE BIKE FROM THIS COMPANY !!!”

Written on: 02/04/2014 by Winlo-13 (1 review written)

Hi,bought elec-bike from this company. the bike simply was not fit for purpuse!, to heavy to pedel if battery fails -As in my case SEVERAL TIMES.And poor brakes, judder on front forks, and u only have a 6MTH WARRANTY ON THE BATTERY AT £300 T0 REPLACE!not told this on buying!The bike kept completly cutting out all together.Piant work on this was disgustingly poor .The chain kept coming off when changing to 7th.The seat completly snapad in half.Now trying to get this bike picked up for rep was… Read Full Review

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★★★☆☆

“ Postage /Shipping into Europe”

Written on: 24/03/2014 by ejDalton1954 (1 review written)

Just took a look at the current offer of three Golf Shirts for £16.99. Its a great offer if you live in the UK. Try buying these item into Ireland and you have to pay a further payment of £14.99 to cover POST/Shipping which amounts to a total of £31.98 or £10.66 for each shirt Some OFFER . I know that that Sports HQ Charge a set postage /Shipping price of £14.99 to Europe regardless of size or weight I guess they would call it SWINGS and ROUNDABOUTS system. Buying a couple of golf clubs… Read Full Review

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★★☆☆☆

“Disappointing.”

Written on: 21/03/2014

Ordered several items off of this website one of which being a treadmill costing just shy of £300 pounds. Came with a cracked screen and a sticky speed up button meaning it was constantly increasing in speed without my say so then would not stop unless the emergency tab was removed. Contacted their customer services as soon as these issues were noticed...to be fair I got fairly speedy responses considering the amount of complaints it seems they must deal with...no surprise there.. It was… Read Full Review

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★☆☆☆☆

“Not a good start”

Written on: 20/03/2014 by lsRobb75 (1 review written)

This is the first time I have used this site and certainly won't be using it again. I haven't even received my item yet but my opinions on this site is not great! I placed an order for a treadmill on the 18th march and asked for next day delivery (before 4pm) I waited in on the 19th but thought it was strange that I hadn't received a dispatched email so decided to ring them up. Got through to a snobby sounding woman who told me I wouldn't get my item that day as the order didn't get to the… Read Full Review

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★★☆☆☆

“Dissapointed ”

Written on: 03/03/2014 by szGreenwood328 (1 review written)

I haven't even received my order yet and I am already disappointed. I ordered on Saturday morning, I stupidly forgot my PayPal delivery address is my home address, I can't be there upon delivery as I work, so immediately I tried calling, live chatting and emailing to change my address to 2 minutes down the road to my work address. No answer. I tried live chatting again this morning to be told that it is in there warehouse and they're unable to change the address. So it is still in there… Read Full Review

Thesportshq's Comment

Written on: 09/03/2014

I'm not sure how fair it is to say we are liars here, but essentially, once the order has been sent to the warehouse, trying to find it is impossible. A typical day could be in excess of 2000 orders, and once the label has been printed, it could be at any stage in dispatch (including actually having left already - we don't get that information updated until the end of the day after the shipping manifest is completed). Looking through 2000 orders to try and find one is just an impossible challenge. It's not an issue of been lazy or unhelpful, it's just one of practicality and common sense. We are working to improve so that we have information that is closer to real time, but at this point in time, we just don't have that. I'm sorry for the inconvenience, I hope you can understand why we couldn't do more to help.

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★☆☆☆☆

“Honesty is not known at this site”

Written on: 27/02/2014 by Neveah139 (1 review written)

Ordered a Nike iron set covert 4-pw, paid by Paypal, Refunded because they said that irons out of stock, but two days later they return available on the site, and they tell me, that I can buy them at full price!!! Terrible service and honesty… Read Full Review

Thesportshq's Comment

Written on: 09/03/2014

We messed up on this - there were some crossed wires. We didn't have the item in stock but they were already on their way from Nike. You should never have been contacted to say they were out of stock. If you still want them, we will of course honour the deal price. Sorry about the inconvenience and hassle.

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★★★★★

“Brilliant service!!”

Written on: 25/02/2014

Brilliant service. Ordered item Thursday and it arrived Saturday. Item as described. Very happy and would recommend company to friends and family… Read Full Review

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★☆☆☆☆

“Don't Advertise what you don't have in stock.”

Written on: 18/02/2014

Ordered a Taylormade R1 Driver, paid by Paypal, heard nothing regarding shipment so rang them. Took ages to find order, then claimed that the system was down and that they thought the club had been despatched and should arrive in the next couple of days - not very reassuring. Following day an email to say still out of stock but would I like an alternative I had already checked the site prior to calling them and guess what - club was still being advertised. Asked why this was and was told there… Read Full Review

By Thesportshq

Written on: 20/02/2014

Hi, really sorry about this. This isn't deliberate - there is no benefit in us selling products we don't have, it just means we waste our time and yours. Sometimes, we just get our inventory counts wrong, and other times it takes a little time for products to sync between our different systems, which is potentially why it was showing as available, even though it wasn't.

When were you told the system was down, and by who, if you don't mind me asking. I don't know of any recent downtime, so I'd like to investigate and find out what's gone on - I'll send you a direct email.

Hopefully you can give us another chance, we really don't deliberate get the wrong information on the site, it's either a human or systematic error, but certainly not some ploy to dupe you.

Once again, apologies for the hassle.

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★☆☆☆☆

“Poor communication”

Written on: 11/02/2014

Telephoned to check item was in stock and that I could collect from shop (as I was concerned about poor reviews for ordering online) When I went to shop to collect I was told they had no stock of item on site - it was at a different warehouse - I offered to go to the other warehouse to collect but was told I couldn't do this. Asked to speak to one of the managers but told no-one was there (despite seeing cars outside parked in spaces for them.0 Left business card with short message to express… Read Full Review

By Thesportshq

Written on: 20/02/2014

Sorry to hear this. We do have two warehouses, and we're only allowed customers on one site, which is why we couldn't allow you to go to the second. We're always prepared to bring items over to you.

I don't know who received the card, but at the moment the three managers with labelled parking spaces are overseas and have been for some time, so it's fair to say it didn't end up with it's intended audience.

Either way though, we can't allow customers onto the second warehouse premises, and that would be unchanged even if you had spoken to one of the managers.

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★☆☆☆☆

“never got my item delivered......”

Written on: 04/02/2014 by kann (1 review written)

Orderd the item on 10th of Jan, Asked & paid extra for a saturday delivery . They never informed the parcel people ablut the saturday delivery.. Yodel informed me they will be delivering it on 21st jan & now accoding to them, they delivered it on 20th. Calling sports hq everyday . Finaly got a mail for them last week saying they will be refunding it . No news after that & no refund came . Send a mail yesterday & i got a mail saying that Yodel has resolved it . No idea what have they resolved… Read Full Review

By Thesportshq

Written on: 06/02/2014

Hi,

I'm really sorry to hear this. As you can imagine, we are reliant on the information we get from our carrier partners, ultimately we want you to have the product you've ordered, we certainly don't want to mess you around like this, so sorry to hear that.

If you'd like, you can share your order number with me and I'll try and get to the cause of the problem and give you a definitive answer as to what's going on.

Once again, sorry for the hassle so far

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Thesportshq's Response to kann's Review

Written on: 06/02/2014

Hi,

I'm really sorry to hear this. As you can imagine, we are reliant on the information we get from our carrier partners, ultimately we want you to have the product you've ordered, we certainly don't want to mess you around like this, so sorry to hear that.

If you'd like, you can share your order number with me and I'll try and get to the cause of the problem and give you a definitive answer as to what's going on.

Once again, sorry for the hassle so far

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★★★☆☆

“OMG dont know what to do ”

Written on: 01/02/2014

i want to order Treadmill but after reading all these complaints im now unsure about using this company omg… Read Full Review

By Thesportshq

Written on: 06/02/2014

Perhaps you could wait until you've received your order, and then leave a review?

As always, if you need any help, you can call us.

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★☆☆☆☆

“Waiting for refund”

Written on: 18/01/2014 by Rbk999 (1 review written)

It's been over 3 months and still waiting for refund… Read Full Review

By Thesportshq

Written on: 06/02/2014

I'll send you an email - that shouldn't have happened, refunds are processed within 1-2 working days, so something's gone wrong here.

Sorry for the hassle, we'll get this taken care of

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★☆☆☆☆

“Awful.”

Written on: 17/01/2014

I would give them no stars if it was allowed. Worst company I have ever had the misfortune to deal with. After receiving a faulty item I was promised a replacement part that would sort the fault. They said it would be sent there and then via next day delivery. After not receiving the part the next day, I decided to use their awful live chat to find out what had happened. They apologised and promised I would get the part the next day. After being fobbed off like this every working day for… Read Full Review

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★★★★☆

“Bought Treadmill”

Written on: 11/01/2014 by susan1999 (1 review written)

Read bad reports about this company after I had ordered a treadmill but I am pleased to say all went very smoothly. No problems with delivery or the treadmill and the 2 emails I sent with queries were answered. Happy Customer… Read Full Review

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