The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
439
54% of users recommend this
  • Customer Service

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  • Value For Money

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The Sports HQ www.thesportshq.com

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★★★★★

“Quickness”

Written on: 12/07/2016 by ddmargaret73 (1 review written)

Brilliant company to buy from when iteam did not turn up they got right on it replying quick on emails & iteam on quick delivery… Read Full Review

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★★★★★

“Garden retractable canopy.”

Written on: 12/07/2016 by Terry20 (1 review written)

I am delighted with this product. It is completely to my satisfaction and at a very affordable price. Half the price of other providers of this product and it was delivered within two days with FREE delivery charge. I had a small pert missing and could not believe the instant after sales service. It was sent to me the same day. I wish your company all the success and hope you thrive healthily. You deserve to succeed it is very rare these days to find dealers who are so accommodating. Thank… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 11/07/2016 by Sherwoodec57 (1 review written)

I had been searching for a small dressing table set for some time and this one was the exact size and colour I had been looking for. Although there was slight damage to the stool included in the set, the staff at Sports HQ were excellent in resolving the issue quickly. I was sent a replacement stool without fuss and was kept informed throughout the process. The replacement stool is perfect and I am very happy with my purchase. Such attentive customer service is rare so thank you Sports HQ!… Read Full Review

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★★★★☆

“One day late on delivery. Helpful customer service...”

Written on: 10/07/2016 by JaidenNunez387 (1 review written)

One day late on delivery. Helpful customer service Very happy with product… Read Full Review

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★★★★★

“Tents brilliant just what I was looking for to use at...”

Written on: 09/07/2016 by HassanRuiz (1 review written)

Tents brilliant just what I was looking for to use at the Highland games! Great customer service I requested for quick delivery and recieved it the next day thankyou… Read Full Review

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★★★★★

“Fantastic service shall be coming back”

Written on: 07/07/2016 by 81Sparks (1 review written)

Fantastic service. Quick delivery. First time had a problem with the item (no fault to the company) but sent out a replacement next day. Shall be ordering again and sharing with friends and family. Great prices great customer care Thank you very much… Read Full Review

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★☆☆☆☆

“I ordered 3 shirts from this company when the order...”

Written on: 13/05/2016 by AidenGillespie (1 review written)

I ordered 3 shirts from this company when the order had not arrived in 2 weeks I sent an email to find out when I was to receive this order and they replied that they could not supply the shirts but still advertised them on their website The order was cancelled and my money refunded do not deal with this supplier… Read Full Review

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★★☆☆☆

“Horrendous customer service ”

Written on: 12/05/2016 by Allenw397 (1 review written)

I ordered a cat tree/scratch post Monday morning and paid £5.99 for next day delivery. It stated anything ordered before 4pm would come the next day. I waited in all day and it didn't arrive so at 5pm I rang them to find out where it was. The young man on the phone was miserable and rude..he clearly didn't want to be there! He told me delivery is until 6.30pm and my parcel is out and on its way. 7pm came and no parcel. I emailed them 4 times and tried the pop up chat option but they just… Read Full Review

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★☆☆☆☆

“Multiple Epic Fails !”

Written on: 15/03/2016 by Ean357 (1 review written)

I placed an order for a set of 3 golf clubs to click & collect at Argos. Parcel arrived quick enough, but only 2 clubs in the box. Contacted Sports HQ who arranged for the missing one to be dispatched ASAP. 5 days passed so I tracked my order and discovered it had been delivered. I had no idea where to, as I'd recieved no notification and it certainly wasn't to my house. Sports HQ confirmed it was at Argos (same click and collect as previously used), Argos confirmed it was not, Yodel (courrier)… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 12/03/2016 by PrestonSomerville (1 review written)

Very unhelpful wouldn't use them again… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 09/03/2016 by Ballard111 (1 review written)

i ordered a set of clubs a week last thursdey,i tried to contact on live chat,no reply after 3 hours, decided to ring to be told not in yet, i explained these were for a birthday present i needed for Friday,no contact whatsoever,its now been7 working days and still no contact,lousy customer service,they take your money and dont deliver on time,i will be speaking to trading standards,tottally unacceptable,beware… Read Full Review

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★★★★★

“Great purchase and customer services”

Written on: 05/03/2016 by CazBatt (1 review written)

I placed an order with this company and afterwards read company reviews - several of which were pretty negative. My transaction was straight forward, my order was delivered on time, the item I purchased was just as described and exactly what I wanted - and much cheaper that other places on line so I was very happy with it. I did contact customer services as it was likely that I wouldn't be in at the time my parcel was going to be delivered. They replied very promptly and assured me that my… Read Full Review

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★☆☆☆☆

“absolutely terrible service”

Written on: 04/03/2016 by igRodgers1977 (1 review written)

I bought an electric bike from this company forgetting around easier. It came late. The charger was broken when I fanally after several attempts got through to customer services they wouldn't replace it and I had to send the original back for there engineers to look at it. I finally after weeks got a replacement that kept cutting out!!. Also the key had to be wriggled about to turn it on sometimes to the point where I gave up. I enquired about it and was duly informed that I would have to buy a… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 28/02/2016 by Daniels87 (1 review written)

I ordered trainers which came 2 weeks late. I sent them back for a different size which cost me almost £17. I have not received a new pair, I've sent endless amounts of emails and heard nothing back. They just take your money then they don't care… Read Full Review

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★★★★★

“Confidence fitness cross trainer”

Written on: 03/02/2016 by Tonyroweth63 (1 review written)

Amazing quick delivery. Very easy to put together. Very pleased with the product. Did arrive with a damaged foot plate, but emailed the company asking for a replacement and received it the very next morning. The cross trainer is exactly what I wanted, Im the wrong side of 50, but is the perfect exercise equipment for my needs. Brilliant and would recommend to anyone… Read Full Review

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★★☆☆☆

“Try contacting Sports HQ”

Written on: 26/01/2016 by Beckiv202 (1 review written)

We have an item with a fault on it purchased from Sports HQ. Their telephone number refuses to put you through to an operator - they are all busy! Don't even attempt to use the chatline that the automated receptionist refers you to on their website becoause it doesn't exist!!! Update I got through to an operative - sum total of help "we don't do anything unless it's in warranty. So just dump it" Very helpful!!!!… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 12/01/2016

Bought a poker set for Christmas but it was delivered with dents in the case - most probably more to do with Yodal delivery rather than product! Contacted SportsHQ via email and they sent out replacement the next day and arrived in good order the day after. Can't fault the service or the product, would recommend and use again… Read Full Review

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★☆☆☆☆

“Faulty product un-contactable by email or phone”

Written on: 05/01/2016 by pricejeff (1 review written)

I purchased a golf putting mat and machine from them before Xmas. It arrived fine but after literally one putt the ball return machine stopped working. I left several messages on their 'chat' feature on their website but even during office hours it said they weren't in. Also after finally getting through all the phone options it dialled answered and then hung up! As it wasn't much money i'm not going to lose sleep, but recommend anyone who is thinking of purchasing anything from sportsHq to… Read Full Review

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★★★★☆

“Better than expected after reading other reviews”

Written on: 18/12/2015 by chocsin76 (3 reviews written)

I ordered on a Sat evening, with a delivery of 5 working days. I received an email confirming my purchase and when I'd not had any further communication on the 4th working day, I emailed the company to enquire. I received a reply within the hour, to be informed my purchase was on the way and would be here on the 5th working day. They also provided tracking details, which confirmed the parcel was on the way. Parcel arrived, well packaged and no issues. Delivery costs were reasonable and… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 05/11/2015 by PatienceMilne (1 review written)

Wish I had seen these reviews before I ordered from this company. Order delivered late through different couriers, order arrived with parts missing. Company messed up organising return. Only got item successfully returned and a full refund after involving the website I ordered through. Do not trust this company. Will NEVER consider ordering anything from them again… Read Full Review

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