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Written on: 20/11/2011
bad service... they are only interested about your money! product was not alright, claims it is impossible (they not communicate with customers, when you paid). I'm really disappointed!… Read Full Review
Written on: 05/10/2011
I ordered my 2 in 1 trainer a month ago and it is still not operational First of all, I waited a week for my delivery...upon emailing customer service to find out where my delivery was I was told "the delivery had been returned to us as there was no access" How can there be no access, what they really meant was the delivery driver could not be bothered to lift it upstairs in a tenement When the delivery was re-scheduled and did arrive the delivery driver had a severe attitude problem and… Read Full Review
Written on: 29/09/2011 by bogeygolfer (1 review written)
I recently ordered some golf clubs from Sports HQ for my son for christmas. After buying the item I was horrified to see lots of negative reviews posted on the web. How wrong could I have been! The clubs were delivered within three days, in perfect condition, exactly as advertised. I used the online service to check with Sports HQ that they actually had the item in stock before I purchased them as I have been stung with that before. Purely based on the service I received I have no complaints… Read Full Review
Written on: 24/09/2011 by jgolf (1 review written)
I purchased a Stowamatic Titanium Gt Electric golf trolley ( Endorsed by Ian Woosnam ) in June 2010. After about 3 months, the power became intermittent i.e. sometimes it would respond to the power control and sometimes it would not. On one occasion after playing 6 holes, it just gave up, meaning I had to push it for the rest of the round.n Upon contacting Sports HQ I was told to pack the trolley safely and it would be collected and repaired under guarantee. After 2 weeks, the trolley was… Read Full Review
Written on: 18/08/2011 by StandardsTimothyStandards (1 review written)
Ordered 2 sets of bright red ABS suitcases. Promptly received 2 sets of Burgundy suitcases in boxes labelled 'Red' On examination all four were found to have serious cracks/splits (and in one item a snapped mounting screw) around the carrying handle mounts. Could there be a worse location for luggage defects? The e-mail reply to my fault report required that I submit photographic evidence '..to speed things up.' How does requesting additional information speed things up? The cynic in me… Read Full Review
Written on: 02/08/2011 by neilavo62 (3 reviews written)
they advertised items that they simple do NOT have,i consider this as fraud and deception.AVOID THIS OUTFIT. I AM STILL WAITING FOR MY MONEY BACK. ABDOLUTE JOKE OF A COMPANY. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.THEY ARE STILL ADVERTISING THIS ITEM AS IN STOCK!!!!!!!!!!!!!!!!… Read Full Review
Written on: 30/07/2011
Seriously if you're thinking of buying from this crowd, just don't! The offers look good on the website that's as good as it gets. They don't do business very reliably. I contacted them a week after placing an order through amazon, they couldn't even locate the order number, I ended up cancelling the order through amazon and directly to them after a week with no dispatch, 48 hours after the cancellation I got an email to say the order had been dispatched. I ended up talking to amazon and… Read Full Review
Written on: 21/06/2011
I returned a £500 bike shortly after ordering it as the sizing was wrong for me. The bike was fine, and was returned in perfect working order as per their returns policy. The bike was then LOST by their courier and they farted about for ages (6 weeks), never returned calls, passed me off with excuses, ignored my requests to talk to the manager, until i contacted the small claims court and wrote them a letter about it - then GUESS WHAT? I got my money back the next day. No compensation, no… Read Full Review
Written on: 15/04/2011
When we first got the cross trainer we were happy due to price although it looked cheap thought we couldn't complain for the money but then the footrest broke within 3 months. Absolutly rubbish customer service we then had to wait for weeks after chasing TheSportsHQ (supplier) every week before they could obtain spares from China. Now one of the bearings has broke and "The Sports HQ" cannot obtain the spare parts as its now out of warranty! So basically have to throw this one away and buy a new… Read Full Review
Written on: 24/03/2011
Bought a bulk lot of Forgan Golf Balls, they were absolute rubbish, the cases split and cracked after 4/5 holes.
Returned them and received a full refund, eventually.
… Read Full Review
Written on: 25/11/2010
Wet gear tested to the full recently,more or less rained the whole way round the golf course.At the end of which I was completely dry. The wet suit is warm & comfortable to wear & at the price a real winner, I cannot recommend this product highly enough… Read Full Review
Written on: 23/05/2011
After looking through the website I thought HQ Sports looked like a well run business how wrong I was. At the point of purchase I paid for next day AM delivery, guess what they didn't turn up. The excuse offered by the saleman was your card details were incorrect even though I had an order payment confirmation to say it all went through. I then paid for goods over the phone including an extra £1 for saturday delivery which they told me could be between 9am and 5pm so I stayed in all day and… Read Full Review
Written on: 16/05/2011
I bought two marquees for my wedding next Saturday. Both collapsed on myself, my future husband and friends when trying it out. Cannot get refund as "damaged in use" what are we expected to do? not put it up? How can you ascertain if the product is ok and fit for purpose if you cannot try it out? STAY AWAY - DO NOT BUY FROM THESE PEOPLE… Read Full Review
Written on: 11/05/2011 by Westminster (1 review written)
I ordered a piece of exercise equipment that when it arrived was found to be a previous customers returned item. That was bad enough, but contained inside the box was a letter from the previous customer asking for a refund and containing part of their bank details. I complained and was assured this had never happened before, they would arrange a pick up send a replacement product. However, when the replacement arrived guess what? Yes, another customers returned item, this time from a lady in… Read Full Review
Written on: 10/05/2011
My elderly father purchased the Stowamatic Electric Golf Trolley from SportsHQ for my 50th birthday in June 2010. As he purchased it in April to be organised, the guarantee started then, even though I didn't start using til July. As of last week the charger stopped working and the battery never even fitted the holder from the beginning. I questioned this back in July 2010 and was told it was the correct one. Obviously it wasn't and they didn't want to address the issue. I spoke to them again… Read Full Review
Written on: 28/04/2011
The worse company and service I have ever dealt with!!!! We bought a trampoline that has not arrived yet!! We paid extra for next day morning delivery; it is the third day and we still waiting!! No one got in touch to inform us what it is happening. When my husband rang he was told that they cannot guarantee when it will arrive and the hanged the phone on his face. I tried to ring back and was refused to talk to a supervisor until I persisted. I was fuming as we had organised a party for our… Read Full Review
Written on: 20/04/2011
BE VERY WARY ABOUT DEALING WITH THIS POOR EXCUSE FOR AN ONLINE RELAILER.
I bought a 'confidence' golf travel bag from thesportshq.com, via Amazon, in October for a November golf holiday. On both flights the bag sustained damage, while my two friends tavel bags were undamaged. I contacted thesportshq.com and they asked me to send photos. This I did, and got a reply that it was the golf bag inside that damaged the travel bag. This was complete rubbish, so I asked them to take it back to assess… Read Full Review
Written on: 15/04/2011
Elliptical cross trainer £79. When we first got the cross trainer we were happy due to price although it looked cheap thought we couldn't complain for the money but then the footrest broke within 3 months. Absolutly rubbish customer service we then had to wait for weeks after chasing TheSportsHQ (supplier) every week before they could obtain spares from China. Now one of the bearings has broke and "The Sports HQ" cannot obtain the spare parts as its now out of warranty! So basically have to… Read Full Review
Written on: 30/03/2011
I wish I had seen this site before I bought anything from them. They are rated a 'top seller' on ebay - how did that happen?
1. They send me a gazebo with a broken leg.
2. They tell me I must photograph the damage and email the photo to them before I can arrange to return it.
3. After insisting they just exchange (because I dont have a digital camera or a phone that uploads photos) they finally agree and arrange a collection date.
4. They don't turn up
5. They arrange another collection date. I… Read Full Review
Written on: 08/03/2011
I was pretty afraid after reading some negative reviews here as I already had placed my order before. But the service was excellent - order placed on Tuesday, goods in perfect condition arrived on next Monday (I live in the Czech Republic). Very reasonable shipping costs! I can recommend this shop… Read Full Review
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