The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
392
54% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
The Sports HQ www.thesportshq.com - Ask a question now

Media Gallery for The Sports HQ www.thesportshq.com

The Sports HQ www.thesportshq.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Do not ever use this company! ”

Written on: 15/08/2012

Worst online company I have ever used! Terrible customer service, terrible goods. Just don't waste your money with these people!… Read Full Review

Report this review
★☆☆☆☆

“no words to describe how bad this company is”

Written on: 19/07/2012 by boilingmad.com (1 review written)

Dont know where to start really. Bought a stowmatic golf trolley for my partner in November, the wheel cracked only months later. The company sent us a replacement, also cracked. We complained, they sent us another, very obviously used, we complained and eventually they sent us a brand new wheel-hoorah! 6 weeks ago, the trolley chassis cracked and as yet, we cannot even get the trolley picked up! The company tell us that theyve arranged for a collection, we both work shifts and let them know… Read Full Review

Report this review
★☆☆☆☆

“I wish I'd read these reviews before I ordered goods.”

Written on: 13/07/2012 by dickysparks (1 review written)

I ordered an item from this joke company and was told it was available and that I could have it delivered next day if I paid an extra fee. The next day came and went, so did the following days. Every day I sent an email or phoned. I was told, yes, do not worry item is in the capable hands of yodel (Ha! another joke company). I was given a tracking number that does not exist! I have now contacted SportsHQ and cancelled the order, siting breach of contract, as they have failed to delivery. I… Read Full Review

Report this review
★☆☆☆☆

“STAY AWAY!!!!!!! DON'T DO IT, WORST SERVICE EVER!!!!!”

Written on: 02/07/2012 by Trexuis (1 review written)

I ORDERED x2 10Kg DUMBELL WEIGHTS. PAYMENT WAS TAKEN ALL SEEMED OK. I WAS INFORMED ORDER WOULD BE 2-5 WORKNG DAYS. AFTER THE 5 WORKING DAYS NO ORDER. I CALLED AND WAS ADVISED IT WAS LOST AND THEY WILL SEND OUT ASAP. WAITED 2 MORE DAYS NO ORDER!!!!! THEN I SPOKE TO WILL THE MANAGER THERE, HE PROMISED ORDER WILL BE SENT OUT NEXT DAY DELIVERY. SO I WAIT AND WAIT AND WAIT!!!!! NO ORDER, DO YOU SEE A PATTERN EMERGING????? SO I CALL AGAIN THEY SAY THEY WILL CONTACT YODEL AND GET ORDER… Read Full Review

Report this review
★★☆☆☆

“Lack of communication”

Written on: 30/06/2012 by manners99 (1 review written)

I ordered a golf club from the website on a thursday afternoon and wanting it for the next mornings round was prepared to shell out for next day delivery. Paying by debit card, I got the usual automated payment confirmation email and was told to expect more emails when the item was posted.....nothing. So I rang about 4:45pm to be told they had "system problems" (seems it's a very common occurance) and my order hadn't come through (even though the money had left my account) and I should call… Read Full Review

Report this review
★☆☆☆☆

“terrible customer service goods are poor quality”

Written on: 27/06/2012

stow matic trolley which was used for 5 months in total about 19 times took out for start of golf season and not working now they are saying that because the 1 yr warrenty is up they want to charge to repair it. consumer advice contacted and they are responsible for for repairing they now think that consumer laws dont apply to them. in the process of going down the legal route utterly disgusted at this company and would not recommend buying anything of them goods are obviously substandard and… Read Full Review

Guest's Comment

Written on: 02/07/2012

"Bad everything"

I wished i read the review above before buying from SportHQ. They are terrible with everything, they dont call customers regarding any issues they are having with the goods you ordered, you have to call them everyday and even when they arrange your delivery, you spend days waiting as if you dont have anything to do. They are unliable and dont care about their customers.
If you want to buy anything from them, please look for it somewhere else or else you will regret it. I will never order from them again.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Very poor service, wouldnt shop with them again”

Written on: 22/06/2012 by JMAR1 (1 review written)

I ordered a marquee online on 1st June for Jubilee party and paid for it to be delivered on 2nd June. When i failed to receive a confirmation email I phoned them and was told the order hadnt gone through. Ordered a second one over phone for delivery the next day. 2nd June came and went NO marquee. It turned up on 5th June and I refused delivery. Contacted Sports HQ and told them, only to be told I had ordered 2 marquees because the online order had gone through!! The second one has never been… Read Full Review

Report this review
★☆☆☆☆

“Absolutely Disgusted”

Written on: 15/05/2012 by mikep1499 (1 review written)

Bought a golf trolley last year, trolley lasted all of 11 months and then sportsplc denied all knowledge of supplying the trolley. Eventually they gave in and then offered to repair the trolley only for them to somehow lose the trolley. After waiting for a month I contacted them to find out what was happening to then find out they are going to send me another refurbed trolley only for this one to get lost in the post. 6 months on and i still dont have a trolley to show for it and my poor… Read Full Review

Report this review
★☆☆☆☆

“Bought I-onics band from them.didnt get what I...”

Written on: 03/05/2012

Bought I-onics band from them.didnt get what I ordered.VERY BAD CUSTOMER SERVICE.if you can avoid please do… Read Full Review

Report this review
★★★★★

“Stowamatic GTS Trolley”

Written on: 29/04/2012 by Chrisdp (1 review written)

Can't fault them, great service and delivery within 2 days. Bought off them before, and will do again… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE”

Written on: 23/04/2012 by DianeGil (1 review written)

Do not use this company, I ordered a treadmill on next day am delivery on the advice of the sales staff. Order not received and when I phoned up the customer service was repeatedly called a liar and the goods still never showed up… Read Full Review

Report this review
★★★☆☆

“OK, if there are no problems”

Written on: 23/04/2012

I've read reviews about poor customer service, but in 99% of cases there is no need to contact them, so I went ahead. The website asked me to put email address and password, so I would be able to track my order afterwards, and I registered. The next day, I got a phone call from the Customer Service. My item was out of stock, expected in five days, and because I had to wait, they'd send it with the next day delivery. I was impressed with the service, and thought the reviews had it wrong. I… Read Full Review

Report this review
★★★★★

“Good service and goods quality as expected”

Written on: 07/03/2012

I was a little scared, because firstly ordered and later read reviews about this site. All the goods to Lithuania come in six day after ordering. It’s fast comparing with other foreign based suppliers and also delivering costs was not so high as I looked for golf clubs sets and other golf equipment. I ordered 3 club sets and that does not increase my delivering costs. First impression of Woodworm clubs is good, but here we still have winter outside, only indoor test was done. As for beginner… Read Full Review

Report this review
★★★★★

“entirely satisfied with all aspects of service and...”

Written on: 16/02/2012 by Junton (1 review written)

The Confidence electric fitness treadmill arrived the day after placing the online purchase. The product is excellent and is tremendous value for money.Three days after purchase the on/off switch failed. It took ONE phone call to have a replacement despatched and the faulty treadmill collected from us on delivery of that replacement. I cannot recommend the product and the srevice highly enough… Read Full Review

Report this review
★☆☆☆☆

“Disgusting service! Do not use!!”

Written on: 03/02/2012

DO NOT USE THIS COMPANY! Ordered a treadmill on line for next day delivery, I waited for the delivery. It didn't come! Phoned the company and was told I didn't have an order! So I did an order over the phone for Next day delivery. I waited and the treadmill arrived. Yay I thought, that was until I saw the box! It was RIPPED, BENT and there was BLOOD ON THE BOX! So I refused to accept it. I phoned the customer service to then find out they HAD CHARGED ME TWICE! They had found my order online… Read Full Review

Report this review
★★★★★

“No need to worry”

Written on: 18/01/2012

Ordered goods from Sports HQ as they were a lot cheaper than elsewhere. Read some reviews of them after placing the order and, I have to admit, was concerned by what I'd read. Thankfully, had no need to worry. The items arrived well packaged and in perfect condition. Delivery time was fantastic...ordered on Sunday and they arrived by Tuesday morning. Overall, an excellent experience… Read Full Review

Report this review
★★★★☆

“Very Satisified”

Written on: 10/01/2012 by T-rex (1 review written)

After reading all the bad reviews online i started to regret my purchase of a treadmill. I ordered the treadmill the day before christmas eve which was a friday and because i live in dublin the delievery could take up to 8 working days. As the following week had boxing day on the monday this was a bank holiday so i dint expect my treadmill but it came on the thursday morning which was great. I wasnt there when the delievery man came and he left a note so he called again in the afternoon. The… Read Full Review

Report this review
★☆☆☆☆

“Don't shop here!!!!!”

Written on: 15/12/2011 by Smileyguy (1 review written)

Waste of time! Customer service 0 out of 10 rude, Unhelpful. I Got two bags and a iPhone case all good product wise ex from my first order I did not get a email conferming order so I called them up a day latter they said there is nothing on the system for this order or my name they advised to buy again so I did week latter two of the same orders came and I was charged for both I called to ask for a refund they said they can only refund once the item is back. But they will pick it up for free… Read Full Review

Report this review
★☆☆☆☆

“Save yourself the hassle!”

Written on: 24/11/2011

I don't normally write reviews but I feel compelled to after having dealings with this crowd! If I could give no stars I would. I bought one of their electric golf trolleys in late August 2010. It developed an electrical fault in June of this year and was sent back for repair. After 10 weeks of emails (which in the end I stopped getting replies to) I finally got the trolley back only to find that not only was the original fault still there but they had also returned it with a different… Read Full Review

Report this review
★☆☆☆☆

“very bad experience, I do not recommend! please avoid them”

Written on: 20/11/2011

bad service... they are only interested about your money! product was not alright, claims it is impossible (they not communicate with customers, when you paid). I'm really disappointed!… Read Full Review

Report this review
overview