The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
56% of users recommend this
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The Sports HQ www.thesportshq.com

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★☆☆☆☆

“After looking through the website I thought HQ Sports...”

Written on: 23/05/2011

After looking through the website I thought HQ Sports looked like a well run business how wrong I was. At the point of purchase I paid for next day AM delivery, guess what they didn't turn up. The excuse offered by the saleman was your card details were incorrect even though I had an order payment confirmation to say it all went through. I then paid for goods over the phone including an extra £1 for saturday delivery which they told me could be between 9am and 5pm so I stayed in all day and… Read Full Review

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★☆☆☆☆

“I bought two marquees for my wedding next Saturday....”

Written on: 16/05/2011

I bought two marquees for my wedding next Saturday. Both collapsed on myself, my future husband and friends when trying it out. Cannot get refund as "damaged in use" what are we expected to do? not put it up? How can you ascertain if the product is ok and fit for purpose if you cannot try it out? STAY AWAY - DO NOT BUY FROM THESE PEOPLE… Read Full Review

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★☆☆☆☆

“I ordered a piece of exercise equipment that when it...”

Written on: 11/05/2011 by Westminster (1 review written)

I ordered a piece of exercise equipment that when it arrived was found to be a previous customers returned item. That was bad enough, but contained inside the box was a letter from the previous customer asking for a refund and containing part of their bank details. I complained and was assured this had never happened before, they would arrange a pick up send a replacement product. However, when the replacement arrived guess what? Yes, another customers returned item, this time from a lady in… Read Full Review

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★☆☆☆☆

“My elderly father purchased the Stowamatic Electric...”

Written on: 10/05/2011

My elderly father purchased the Stowamatic Electric Golf Trolley from SportsHQ for my 50th birthday in June 2010. As he purchased it in April to be organised, the guarantee started then, even though I didn't start using til July. As of last week the charger stopped working and the battery never even fitted the holder from the beginning. I questioned this back in July 2010 and was told it was the correct one. Obviously it wasn't and they didn't want to address the issue. I spoke to them again… Read Full Review

Guest's Comment

Written on: 16/09/2011

I am also having problems with The SportsHQ and wonder did you ever get your problem resolved? I am taking it up further through Consumer Direct.

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★☆☆☆☆

“The worse company and service I have ever dealt...”

Written on: 28/04/2011

The worse company and service I have ever dealt with!!!! We bought a trampoline that has not arrived yet!! We paid extra for next day morning delivery; it is the third day and we still waiting!! No one got in touch to inform us what it is happening. When my husband rang he was told that they cannot guarantee when it will arrive and the hanged the phone on his face. I tried to ring back and was refused to talk to a supervisor until I persisted. I was fuming as we had organised a party for our… Read Full Review

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★☆☆☆☆

“BE VERY WARY ABOUT DEALING WITH THIS POOR EXCUSE FOR...”

Written on: 20/04/2011

BE VERY WARY ABOUT DEALING WITH THIS POOR EXCUSE FOR AN ONLINE RELAILER.
I bought a 'confidence' golf travel bag from thesportshq.com, via Amazon, in October for a November golf holiday. On both flights the bag sustained damage, while my two friends tavel bags were undamaged. I contacted thesportshq.com and they asked me to send photos. This I did, and got a reply that it was the golf bag inside that damaged the travel bag. This was complete rubbish, so I asked them to take it back to assess… Read Full Review

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★☆☆☆☆

“Elliptical cross trainer £79. When we first got the...”

Written on: 15/04/2011

Elliptical cross trainer £79. When we first got the cross trainer we were happy due to price although it looked cheap thought we couldn't complain for the money but then the footrest broke within 3 months. Absolutly rubbish customer service we then had to wait for weeks after chasing TheSportsHQ (supplier) every week before they could obtain spares from China. Now one of the bearings has broke and "The Sports HQ" cannot obtain the spare parts as its now out of warranty! So basically have to… Read Full Review

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★☆☆☆☆

“I wish I had seen this site before I bought anything...”

Written on: 30/03/2011

I wish I had seen this site before I bought anything from them. They are rated a 'top seller' on ebay - how did that happen?
1. They send me a gazebo with a broken leg.
2. They tell me I must photograph the damage and email the photo to them before I can arrange to return it.
3. After insisting they just exchange (because I dont have a digital camera or a phone that uploads photos) they finally agree and arrange a collection date.
4. They don't turn up
5. They arrange another collection date. I… Read Full Review

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★★★★★

“I was pretty afraid after reading some negative...”

Written on: 08/03/2011

I was pretty afraid after reading some negative reviews here as I already had placed my order before. But the service was excellent - order placed on Tuesday, goods in perfect condition arrived on next Monday (I live in the Czech Republic). Very reasonable shipping costs! I can recommend this shop… Read Full Review

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★☆☆☆☆

“Asked if spares were available before purchase of a...”

Written on: 12/12/2010

Asked if spares were available before purchase of a Stowamatic golf cart. Told yes, spares are held. Now i need spares told No spare available.The worst possible customer care i have ever received...World wide....A Complete joke. My advise buy a quaility brand it will work out cheeper in the end. Stay clear of Sports HQ and other sites that are run by the same cowboys. Tim at Sports HQ I hope you read this.You have no idea how many sales you have lost due to my non recommendation of Sports… Read Full Review

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★☆☆☆☆

“ I visited Sports HQ in person to buy a set of Golf...”

Written on: 17/11/2010

I visited Sports HQ in person to buy a set of Golf clubs and trolley bag. I enquired about the clubs i wanted to buy and was shown a club which i liked so i went ahead with the purchase. I also brought a trolley bag with matching colours as the golf grips to complete the set. I was told that i would get a phone call when to pick up my clubs. On collection the clubs i recieved were not like the ones i had been shown,completely different grips. When i returned back to the shop, i was treated… Read Full Review

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★☆☆☆☆

“After buying a new set of golf clubs at tyhe end of...”

Written on: 11/11/2010

After buying a new set of golf clubs at tyhe end of september, i used the clubs twice and on the second time 2 irons broke, i contacted the company and after 25 e mails they told me they would replace the clubs, after sending them off, waited a week for them to arrive and low and behold they had repaired the old ones and sent them back all cleaned and pollished and made to look new.
This is the most underhanded way i've ever been treated by a company. so far its taken 50 e mails to get anywhere… Read Full Review

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★★☆☆☆

“Bought a stowacart golf trolley in July, didn't use it...”

Written on: 05/11/2010

Bought a stowacart golf trolley in July, didn't use it until 30th July, fine at first but after a few rounds it started to cut out during a round. In the end returned it for repair, it arrived back yesterday but suprise, suprise the battery sent back will not fit the battery tray of the trolley, phoned sportshq only to be told that I had been dealing with the wrong department (this after about 6 emails) esnt email to returns dept. So far only recieved automated reply.
allan turner… Read Full Review

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★★★★★

“After reading some of the reviews on this site, I was...”

Written on: 01/11/2010

After reading some of the reviews on this site, I was nearly put off ordering from this site.
I'm glad I did order though as the price was much cheaper than anywhere else. The delivery was within a couple of days, which was much quicker than I anticipated and there was no problem with payment cards etc, everything went really smoothly.
Don't be put off by the other reviews, I found the seller top class… Read Full Review

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★☆☆☆☆

“I purchased this trolley together with scorecard...”

Written on: 18/10/2010

I purchased this trolley together with scorecard holder and 3 umbrellas on 30/9/2010 They phoned me to say credit card was refused so gave them another.Was assured that my opther credit card had not been charged. My delivery turned up 5 days later and then another delivery 10 days later. Checked my credit cards, they have both gone through Now I have 2 trolleys. I thought it was just a case of asking them to collect double order. Oh no , they maintain I ordered it twice in 20 minutes complete… Read Full Review

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★☆☆☆☆

“The product was not as described, upon trying to...”

Written on: 07/10/2010

The product was not as described, upon trying to return I was sent back and forth. Generally they seem unwilling to refund me even though the product has been sent back. Not impressed and would not recommend… Read Full Review

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★☆☆☆☆

“Do not buy anything from this company unless you want...”

Written on: 20/08/2010

Do not buy anything from this company unless you want a month of headaches!
I have been trying to return a broken camping table for over a month now!!!
The communication of this co is ridiculous, for example one email response stated "help" and nothing else.
Another email critisised me for emailing the wrong dept!!! You would think that emailing the returns dept would
be sufficient when trying to return an item??
In summary I have send over 40 emails and made 7 pointless phonecalls but to no… Read Full Review

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★☆☆☆☆

“I purchased 2 10' x 20' Wedding / Party Tent Marquee...”

Written on: 28/07/2010

I purchased 2 10' x 20' Wedding / Party Tent Marquee with Sides, they are VERY flimsy not suitable for anything but a one off use INDOORS, the structure bends under its own weight, the windows are thinner than a plastic bag, there is nothing to stop the poles pulling apart, if you catch a corner upright the roof poles pull out and fall, they are totally miss represented in their add, I have been trying to send them back and it is now 3 days of communications via email there is no one to talk to… Read Full Review

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★☆☆☆☆

“I ordered a tent from Sports HQ and asked for next day...”

Written on: 25/06/2010

I ordered a tent from Sports HQ and asked for next day delivery. Unfortunately their delivery company put a call card through my door when I was home, and then refused to
redeluver.
I called Sports HQ and explained that I would need to send the item back as I had to have it for the specified Friday because I couldn't wait until the Monday. They were helpful at that point ans assured me that a full refund would be issued. At this point it has been over 2 weeks since I asked for this, I have… Read Full Review

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★☆☆☆☆

“I purchased the 10' x 20' Gazebo - EZ Stow a way...”

Written on: 27/05/2010 by simonsmkt2000 (1 review written)

I purchased the 10' x 20' Gazebo - EZ Stow a way design it was meant to be easy pop up Gazebo. I have had two and both of the these was Flimsy rubbish and would not pop up like I was told. First one me and my wife tried to put up and the joint snapped and so did the frame. The next one 4 of us tried to put it up and the same again. Then when I asked for a refund then sports hq said it is our policy to inspect the item before refunding. So I accepted that 48 hours. But it took a around 7 days of… Read Full Review

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