The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
393
53% of users recommend this
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★★★★★

“Great price, service and after sales”

Written on: 24/05/2013 by MummyHaggis (1 review written)

Extremely easy online shopping. Items I wanted at an excellent price, free delivery and great after sales service… Read Full Review

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★★★★☆

“Vibrating Plate”

Written on: 24/05/2013

I ordered a vibrating plate and it was received with in 3 days of ordering it. Im very happy with the quick service (I havent opened the box yet as I need to make space at home and havent had a chance yet)… Read Full Review

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★★★★★

“excellent quality”

Written on: 24/05/2013

not too easy to understand leaflet - what exactly was 'the diamond shape'? However had to throw away as unprecedented strong winds buckled metal struts!! leant lesson not to ignore weather -very sad… Read Full Review

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★★★★★

“Confidence Power Plus Treadmill”

Written on: 24/05/2013

Excellent product and price. Order process was straightforward, communication was good and delivery was super-quick. The treadmill turned up on a Saturday morning, even though I just took the standard delivery option. The treadmill is of sturdy quality and for the price is extremely good value. I've only had it for a couple of weeks so have no idea of how it will last, but it certainly seems to be a robust piece of kit. I have seen other treadmills costing far more than this one, which no… Read Full Review

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★★★★★

“New Golf Equipment”

Written on: 24/05/2013

Ordered a new golf trolley & bag & the products were great. Well done & good value… Read Full Review

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★☆☆☆☆

“returns shocker”

Written on: 15/05/2013 by folleymartyn (1 review written)

After having my cyclamatic power plus electric bike for just over a year i contacted sports hq returns about possibility of checking out the motor as the power kept cutting out . Anway a week later it was picked up at a cost of £50 which covered inspection. A week later still not heard back from them so i phoned them up to told they werechecking the bike over . Another couple of days-still no contact. So phoned them again. Eventually they phoned me back to say that my bike was in a shocking… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 08/05/2013

This company gives on-line companies a bad name! I ordered a set of kettle-bells of various sizes - they obviously didn't have a particular size i stock, as I later found out but instead thought it would be ok to send me two of the same size!! I have been trying for 6 months now to get it replaced - I have asked for my money back - I am still going through it all for a simple kettlebell. My advice? Avoid like the plague - useless! Sadly, I HAD to give at least one star - not worth that… Read Full Review

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★☆☆☆☆

“Buyer Beware!”

Written on: 10/04/2013 by chiefluvvie (1 review written)

I purchased a Stowamatic GTS Electric Golf Trolley from these people and after 13 months it literally fell to pieces - axle and frame both snapped, in my opinion due to the excessive weight of the battery supplied. Of course, it happened just out of warranty and their Customer Service did not want to know. I accept the fact that the product was 'just' out of warranty and requested that they look at my photos of the trolley which I believe was never 'fit for purpose'. Their CS staff are… Read Full Review

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★☆☆☆☆

“Missing Parts ”

Written on: 05/04/2013

VERY VERY disappointed in the company , yes the item was cheaper however this counts for little when the after sales service is so poor/none existent. Despite several emails and assurances from SportsHQ that the items have been shipped "express delivery" , "will be shipped today" some 5 weeks on I am still waiting for pole clamps for a trampoline enclosure. I would NEVER recommend this company to anyone and would advise as many others have already done so to stay away… Read Full Review

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★★★★☆

“ACTUALLY NOT AS BAD AS I READ !!!”

Written on: 28/03/2013

I ordered a saturday delivery for a gazebo for a mini rugby tournament and it didnt arrive , so I started reading the reviews and to my horror read terrible stories so I E mailed straight away Dear Sir / Madam Date 21/03/2013 Order Reference 20130321/ I ordered this delivery on a special Saturday delivery and it is now 6:00p.m on Saturday evening and no delivery! To say I am thoroughly disgusted and annoyed is a severe under statement . I rang your company yesterday to check that you had… Read Full Review

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★★☆☆☆

“....And suddenly I was invisible!!”

Written on: 27/03/2013

I am reviewing the after sales service department who could not give a good reason as to why the e-bike I have just purchased from sportshq.com is exactly £100 cheaper from Amazon and yet supplied by sportshq.com. Surely there could be a price match converstaion to be had?? When the direct request to price match was asked, suddenly I became invisible and my emails were no longer worthy of a response. I haven't used my bike yet (bit chilly don't you think?) but I really hope that when I do… Read Full Review

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★☆☆☆☆

“Disgustingly Poor Service”

Written on: 23/03/2013

I ordered a number of golf clothing from here and paid for the next day delivery. The next day nothing came so I rang the day after and all they could say was that one of the items was not in and thats why it hadnt been delivered! They could have called me to tell me but theye didnt! The gentleman then promised and assured me that the items would be delivered the next day. Once again, it has not been delivered and received no phone call to say it wouldn't be delivered. This is not the only… Read Full Review

By Thesportshq

Written on: 25/03/2013

Hi - really sorry about this, we'll get this sorted for you right away. Can you share your order number please, and I'll get to the bottom of this immediately.

RE: golf trousers. I'd be willing to bet they are from a batch of Ashworth clearance? They came in labelled incorrectly (probably why they are on clearance!) - we sold them based on our standard sizing, rather than the incorrect label, to try and make things easier.

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★★★★★

“Well done to the Sports HQ returns department”

Written on: 16/03/2013 by DDHbush (1 review written)

I have used SportsHQ a number of times over the last few years and my golf clubs are from Forgan. I have used them on a number of occasions without any problems but have never written a review on them. I suppose it easier to write a poor review than a good one. I purchased an electric golf trolley from SportsHQ in March 2011 this was after talking to someone who had brought a Stow Away trolley from them. He said that when the trolley was about a year old he had a problem with a wheel and… Read Full Review

Ramos88's Response to DDHbush's Review

Written on: 18/03/2013

You're obviously the lucky one then. I have had nothing but problems, broken wheels, snapped axle, electrical fault and now this weekend the frame has snapped above one if the wheels. I could tell you the tales of woe of dealing with the customer support team as well as various managers, the replacement wheels were used! The 6 weeks it ooh or them to pick up the trolley etc etc etc. I've e mailed hem again. In oral since November 2011 I've used the trolley maybe 80 times and feel utterly ripped off.

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 15/03/2013

Have tried phoning Sportshq.com and Forgan Golf (same company and phone number), you can't get through to anyone other than recorded message. No-one answers. Their online chat doesn't work either! They don't answer emails either. Worst Online company I've tried, and I want to spend quite a lot too, but not with them now. Mickey Mouse outfit, avoid at all costs!!… Read Full Review

By Thesportshq

Written on: 20/03/2013

Hi - would you mind if I contacted you directly? Our phones should always be answered within a few seconds during our working hours (7-7, Mon-Fri) and I don't know of any issues with our online chat.

I'd really like to try and get to the bottom of what's going on, sorry for the inconvenience.

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★☆☆☆☆

“useless liers”

Written on: 06/03/2013

ordered 4 5kg weight plates that were suposedly in stock, about 10 days later i got a phone call sayin they wont be in stock for another week and do i mind waiting ? i said no as im quite patient two weeks later they still had not turned up so i asked them what the problem was and they said they had tryed to deliver twice and left 2 notes. this was a pack of lies as someone was in the house the whole time and no notes were posted. never use this company they are a joke… Read Full Review

By Thesportshq

Written on: 20/03/2013

Sorry about these problems, I'd like to try and help you.

We use a courier for delivery, and we can only work off the information they give us. I know that's not ideal, but that's what we have to do. There's no reason for us to lie to you - it only causes us more work, frustrates our customers, and doesn't achieve anything useful!

I'm concerned that you had to wait 10 days for a notification about an out of stock - that is not acceptable and I apologise.

Would you mind sharing your order number so I can look into what's gone on here?

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★☆☆☆☆

“NEVER AGAIN”

Written on: 14/02/2013 by duggieboy (1 review written)

I ordered a Kettle Bell and paid for next day delivery and I was assured it would be here. By the end of the day it had not turned up, I rung the company one said they delivered till 6pm, the other that it had not been despatched and I missed the cut-off period. They said the cut-off period is 1pm, I ordered it at just after 3pm and on their website it says 4pm. When I spoke to them it seemed like they were not the least bit interested. It will be the last time I every order off this… Read Full Review

By Thesportshq

Written on: 20/03/2013

Hi duggieboy - I'm sorry about this.

Any chance I can have your order number so I can look into what's gone on for you?

Do you remember who it was you spoke to? 'not the least bit interested' is nowhere near good enough.

Thank you

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★☆☆☆☆

“what customer service!!!!!!!!!”

Written on: 17/01/2013

i have been trying to order goods from these people for a week now but due to there system going down they cannot take orders over the phone or online. when asked if they could deliver to my work address this was no problem but i asked what size the good come in and was told we will email you,they didnet email me but i still placed order for next day-then at 3:50pm received email stating could not delivery to my work address so order has been canceled by this time its to late to get next day… Read Full Review

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★☆☆☆☆

“PLEASE DON'T BUY FROM THIS AWFUL COMPANY! BAD, BAD, BAD!”

Written on: 27/10/2012 by boozercruiser (1 review written)

My letter 26th October 2012 to The Sports HQ at Amazon Marketplace Cyclamatic Power (what a joke that title is) plus Electric Bike... Hello Mike, The good news was that the supplied battery pack and charger have been delivered. The bad news is that the delivery of the charger/battery pack is not the end of my worries, but perhaps just the start of whole lot more? The outcome of that particular concern is in your hands. First of all I wish to say that I am totally disappointed… Read Full Review

By Thesportshq

Written on: 26/11/2012

Hi,

First of all, let me assure you no-one is trying to take you for a fool.

I'm sure we can sort this out for you with the minimum hassle so we don't further inconvenience you.

Please send me the last 5 digits of your original order number, as well as the first couple of letters from your email address so I can find your order, and we will get this sorted for you.

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Boozercruiser's reply to Thesportshq's Comment

Written on: 27/11/2012

27th November 2012

Hello, And thank you for this response which is rather too little and too late help for me.

You will see from below that it was only after contacting your CEO that I finally obtained a satisfactory solution to all of my problems.

Earlier this month I have been sent s brand new battery pack and charger which of course has now satisfied my complaint as the bike is now working fine thank you.

It is just a shame that I had to bother your CEO in order to finally put my concerns to bed.

Best Regards

CEO Sports HQ

Dear Sir,
Good morning and I hope that you do not mind me contacting you but I feel that I am not receiving the level of service that I expect from your staff at The Sports HQ and I am turning to you out of sheer frustration.
I am certain that you would also be interested in knowing about any customers who are unhappy with the levels of service from your Company.

I purchased a Cyclomatic Electric Bike on 17th October 2010 from your Company. Since then I have had 4 faulty chargers and the battery pack failed which your staff acknowledged on 19th October 2012:

"Hello, Thank you for your response.
Your original battery and charger failed the tests, so we are sending you a replacement battery and charger."

The offer was fine except that the replacement charger which was sent back was obviously far older than the one I sent in which had only been used for up to 100 miles. The faulty Battery Pack I sent to your Company was in pristine condition whereas the one I got back was obviously much older, badly marked and scuffed. Because I was getting nowhere with customer services I have chosen to take the following actions out of sheer frustration...

1. Start a website

2.. Start a blog

3. Do a You Tube post

4. Give 21 days notice of my intention to turn to the Small Claims Court for recompense.

All of the above actions can be either dissolved or avoided with help from you for me to achieve a fully working bike with either a new/nearly new fully functioning battery pack comparable in the usage and condition of the faulty pack I returned to your company. This action would further need to be the reason why the bike kept cutting out on me so I have a fully functioning electric bike

There are some 24 E. Mails to and from your Company in respect of my problems, but my most recent are below which will give you some idea of my problems.

Please help me resolve this matter.

Yours Sincerely

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★☆☆☆☆

“DO NOT RISK WASTING TIME OR MONEY WITH SPORTS HQ !!!”

Written on: 18/10/2012 by ANDY24 (1 review written)

QUITE SIMPLY THE SHODDIEST COMPANY I HAVE EVER HAD THE MISFORTUNE/STUPIDITY TO ENCOUNTER - FLASHY WEBSITE MIND, BUT THIS BUNCH COULDN'T ORGANISE A PARTY AT A BREWERY. HAVE WAITED OVER SIX WEEKS FOR THEM TO REPAIR MY ELECTRIC BIKE, WHEN THEY EVENTUALLY SENT IT TO THE RIGHT ADDRESS (AFTER TRYING OTHERS) IT CAME BACK WITHOUT THE BATTERY CHARGER RENDERING THE MACHINE EQUALLY USELESS. AS I WAS RELYING ON THIS FOR COMMUTING I AM STILL EXTREMELY INCONVENIENCED. IF YOU ARE UNSATISFIED WITH THEIR… Read Full Review

By Thesportshq

Written on: 23/11/2012

Hi - I'm really sorry you've had these problems. Is there any chance you could share your order number with me, and I'm sure we can get his sorted for you.

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★☆☆☆☆

“simply the worst company i ever dealt with”

Written on: 11/10/2012 by aidygaga (1 review written)

please please please do not deal with this comapny, they are rude, liars and the £350 treadmill i was sent was damaged. when it arrived i set it up to find the control panel was not working, i rang right away to be asked if i had plugged it in and if i had turned it on. i was then told they would send me a new panel(that i would have to fit myself)on fri afternoon i rang them and was told it had not been sent. i told them i wanted a refund and was told it would be collected on monday i then… Read Full Review

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