The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.2 / 5
56% of users recommend this
  • Customer Service

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  • Value For Money

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The Sports HQ www.thesportshq.com

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★☆☆☆☆

“DO NOT USE”

Written on: 23/04/2012 by DianeGil (1 review written)

Do not use this company, I ordered a treadmill on next day am delivery on the advice of the sales staff. Order not received and when I phoned up the customer service was repeatedly called a liar and the goods still never showed up… Read Full Review

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★★★☆☆

“OK, if there are no problems”

Written on: 23/04/2012

I've read reviews about poor customer service, but in 99% of cases there is no need to contact them, so I went ahead. The website asked me to put email address and password, so I would be able to track my order afterwards, and I registered. The next day, I got a phone call from the Customer Service. My item was out of stock, expected in five days, and because I had to wait, they'd send it with the next day delivery. I was impressed with the service, and thought the reviews had it wrong. I… Read Full Review

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★★★★★

“Good service and goods quality as expected”

Written on: 07/03/2012

I was a little scared, because firstly ordered and later read reviews about this site. All the goods to Lithuania come in six day after ordering. It’s fast comparing with other foreign based suppliers and also delivering costs was not so high as I looked for golf clubs sets and other golf equipment. I ordered 3 club sets and that does not increase my delivering costs. First impression of Woodworm clubs is good, but here we still have winter outside, only indoor test was done. As for beginner… Read Full Review

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★★★★★

“entirely satisfied with all aspects of service and...”

Written on: 16/02/2012 by Junton (1 review written)

The Confidence electric fitness treadmill arrived the day after placing the online purchase. The product is excellent and is tremendous value for money.Three days after purchase the on/off switch failed. It took ONE phone call to have a replacement despatched and the faulty treadmill collected from us on delivery of that replacement. I cannot recommend the product and the srevice highly enough… Read Full Review

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★☆☆☆☆

“Disgusting service! Do not use!!”

Written on: 03/02/2012

DO NOT USE THIS COMPANY! Ordered a treadmill on line for next day delivery, I waited for the delivery. It didn't come! Phoned the company and was told I didn't have an order! So I did an order over the phone for Next day delivery. I waited and the treadmill arrived. Yay I thought, that was until I saw the box! It was RIPPED, BENT and there was BLOOD ON THE BOX! So I refused to accept it. I phoned the customer service to then find out they HAD CHARGED ME TWICE! They had found my order online… Read Full Review

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★★★★★

“No need to worry”

Written on: 18/01/2012

Ordered goods from Sports HQ as they were a lot cheaper than elsewhere. Read some reviews of them after placing the order and, I have to admit, was concerned by what I'd read. Thankfully, had no need to worry. The items arrived well packaged and in perfect condition. Delivery time was fantastic...ordered on Sunday and they arrived by Tuesday morning. Overall, an excellent experience… Read Full Review

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★★★★☆

“Very Satisified”

Written on: 10/01/2012 by T-rex (1 review written)

After reading all the bad reviews online i started to regret my purchase of a treadmill. I ordered the treadmill the day before christmas eve which was a friday and because i live in dublin the delievery could take up to 8 working days. As the following week had boxing day on the monday this was a bank holiday so i dint expect my treadmill but it came on the thursday morning which was great. I wasnt there when the delievery man came and he left a note so he called again in the afternoon. The… Read Full Review

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★☆☆☆☆

“Don't shop here!!!!!”

Written on: 15/12/2011 by Smileyguy (1 review written)

Waste of time! Customer service 0 out of 10 rude, Unhelpful. I Got two bags and a iPhone case all good product wise ex from my first order I did not get a email conferming order so I called them up a day latter they said there is nothing on the system for this order or my name they advised to buy again so I did week latter two of the same orders came and I was charged for both I called to ask for a refund they said they can only refund once the item is back. But they will pick it up for free… Read Full Review

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★☆☆☆☆

“Save yourself the hassle!”

Written on: 24/11/2011

I don't normally write reviews but I feel compelled to after having dealings with this crowd! If I could give no stars I would. I bought one of their electric golf trolleys in late August 2010. It developed an electrical fault in June of this year and was sent back for repair. After 10 weeks of emails (which in the end I stopped getting replies to) I finally got the trolley back only to find that not only was the original fault still there but they had also returned it with a different… Read Full Review

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★☆☆☆☆

“very bad experience, I do not recommend! please avoid them”

Written on: 20/11/2011

bad service... they are only interested about your money! product was not alright, claims it is impossible (they not communicate with customers, when you paid). I'm really disappointed!… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 05/10/2011

I ordered my 2 in 1 trainer a month ago and it is still not operational First of all, I waited a week for my delivery...upon emailing customer service to find out where my delivery was I was told "the delivery had been returned to us as there was no access" How can there be no access, what they really meant was the delivery driver could not be bothered to lift it upstairs in a tenement When the delivery was re-scheduled and did arrive the delivery driver had a severe attitude problem and… Read Full Review

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★★★★★

“Suprisingly excellent service!”

Written on: 29/09/2011 by bogeygolfer (1 review written)

I recently ordered some golf clubs from Sports HQ for my son for christmas. After buying the item I was horrified to see lots of negative reviews posted on the web. How wrong could I have been! The clubs were delivered within three days, in perfect condition, exactly as advertised. I used the online service to check with Sports HQ that they actually had the item in stock before I purchased them as I have been stung with that before. Purely based on the service I received I have no complaints… Read Full Review

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★☆☆☆☆

“Don't buy a Stowamatic Titanium Gt Electric Golf Trolley !”

Written on: 24/09/2011 by jgolf (1 review written)

I purchased a Stowamatic Titanium Gt Electric golf trolley ( Endorsed by Ian Woosnam ) in June 2010. After about 3 months, the power became intermittent i.e. sometimes it would respond to the power control and sometimes it would not. On one occasion after playing 6 holes, it just gave up, meaning I had to push it for the rest of the round.n Upon contacting Sports HQ I was told to pack the trolley safely and it would be collected and repaired under guarantee. After 2 weeks, the trolley was… Read Full Review

Guest's Response to jgolf's Review

Written on: 29/09/2011

Sounds like you've had a nightmare there. Although as a golfer myself, I would never purchase a \"cheap\" electric trolley as they never last long and the build quality simply wont be there. I'd recommend trying to purchase a second hand powercaddy or motocaddy if you can find one. Good luck with the customer service.

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Guest's Response to jgolf's Review

Written on: 24/11/2011

Hi, I had similar problems with a golf trolley and I am in the process of getting a refund (after my warranty expired). I would write to them stating the goods are not fit for purpose and that you want a refund. Take them to the small claims, have a look online for Letter of intent and you'll find info and templates on what to do. The guarantee is not worth the paper it was written on and you do have rights to have this refunded! Consumer Direct is a good place to get help. Good luck!

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★☆☆☆☆

“Could they get it more wrong?”

Written on: 18/08/2011 by StandardsTimothyStandards (1 review written)

Ordered 2 sets of bright red ABS suitcases. Promptly received 2 sets of Burgundy suitcases in boxes labelled 'Red' On examination all four were found to have serious cracks/splits (and in one item a snapped mounting screw) around the carrying handle mounts. Could there be a worse location for luggage defects? The e-mail reply to my fault report required that I submit photographic evidence '..to speed things up.' How does requesting additional information speed things up? The cynic in me… Read Full Review

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★☆☆☆☆

“fraud”

Written on: 02/08/2011 by neilavo62 (3 reviews written)

they advertised items that they simple do NOT have,i consider this as fraud and deception.AVOID THIS OUTFIT. I AM STILL WAITING FOR MY MONEY BACK. ABDOLUTE JOKE OF A COMPANY. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.THEY ARE STILL ADVERTISING THIS ITEM AS IN STOCK!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“SAVE YOURSELF A LOT OF HEADACHES-GO ELSEWHERE! ”

Written on: 30/07/2011

Seriously if you're thinking of buying from this crowd, just don't! The offers look good on the website that's as good as it gets. They don't do business very reliably. I contacted them a week after placing an order through amazon, they couldn't even locate the order number, I ended up cancelling the order through amazon and directly to them after a week with no dispatch, 48 hours after the cancellation I got an email to say the order had been dispatched. I ended up talking to amazon and… Read Full Review

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★☆☆☆☆

“Shocking!! order returned, courier lost order Sports...”

Written on: 21/06/2011

I returned a £500 bike shortly after ordering it as the sizing was wrong for me. The bike was fine, and was returned in perfect working order as per their returns policy. The bike was then LOST by their courier and they farted about for ages (6 weeks), never returned calls, passed me off with excuses, ignored my requests to talk to the manager, until i contacted the small claims court and wrote them a letter about it - then GUESS WHAT? I got my money back the next day. No compensation, no… Read Full Review

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★☆☆☆☆

“When we first got the cross trainer we were happy due...”

Written on: 15/04/2011

When we first got the cross trainer we were happy due to price although it looked cheap thought we couldn't complain for the money but then the footrest broke within 3 months. Absolutly rubbish customer service we then had to wait for weeks after chasing TheSportsHQ (supplier) every week before they could obtain spares from China. Now one of the bearings has broke and "The Sports HQ" cannot obtain the spare parts as its now out of warranty! So basically have to throw this one away and buy a new… Read Full Review

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★★★☆☆

“Bought a bulk lot of Forgan Golf Balls, they were...”

Written on: 24/03/2011

Bought a bulk lot of Forgan Golf Balls, they were absolute rubbish, the cases split and cracked after 4/5 holes.
Returned them and received a full refund, eventually.
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★★★★★

“Wet gear tested to the full recently,more or less...”

Written on: 25/11/2010

Wet gear tested to the full recently,more or less rained the whole way round the golf course.At the end of which I was completely dry. The wet suit is warm & comfortable to wear & at the price a real winner, I cannot recommend this product highly enough… Read Full Review

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