ICS Reviews - www.icslearn.co.uk

★★★☆☆
3.3 / 5
64% of users recommend this
  • Value For Money

Summary

"International Correspondence Schools Ltd (ICS Learn) is the world's most experienced distance learning organisation. We have been a pioneer in teaching skills and qualifications at a distance for over 120 years, giving you the opportunity to learn while earning and to fulfil your ambitions."
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★★☆☆☆

“Shocking service”

Written on: 28/09/2013

Course itself was fine but you've taken weeks to send me the diploma. I still haven't received it and am no further forward with my complaint. The course material is easy to understand and I can't fault that. But the after care is no good… Read Full Review

Icslearn's Comment

Written on: 28/09/2013

Your feedback is important to us as it helps us to continually improve our services. Please contact our team directly regarding your concerns and your diploma and we will respond accordingly.

Kind regards

ICS Learn

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★★★☆☆

“TYPING ERRORS - CERTIFICATES”

Written on: 28/09/2013

I'm happy with the customer care responses, they are very quick and do try to help out. Unfortunately my Forename on my Business Management Diploma misses letter (p), Should be: PhumelaPHi, instead of PhumelaHi. I don't know whether to just leave it or call customer care. I think ICS should be careful with typing errors… Read Full Review

Icslearn's Comment

Written on: 28/09/2013

We would like the opportunity to resolve this matter and would encourage you to contact our team directly.

Many congratulations on successfully completing your course.

Kind regards

ICS Learn

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★★★★★

“non - stop support”

Written on: 28/09/2013

I found my course relatively easy in parts, but also the practical assessments were a challenge, its nice to use my brain! I like the way you can do the test papers online and get results straight away. I had support whenever I needed it and my emails or enquiries were dealt with quickly. Im already thinking about applying for anther course. Thank You ICS… Read Full Review

Icslearn's Comment

Written on: 28/09/2013

Thank you for your feedback and we hope to work with you again.

Kind regards

ICS Learn

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★★★★★

“Excellent Course”

Written on: 27/09/2013

I signed up for and completed a CompTia A+ course last year. The course material was fantastic and easy to follow and each step was clearly explained. I really liked the fact that I could just do it in my own time. I now have a job in IT thanks to completing this ICS course. I highly recommend ICS to anyone looking for a home study course… Read Full Review

Icslearn's Comment

Written on: 28/09/2013

It is always useful to hear about the experiences of our students. Many congratulations on successfully completing your course and we wish you every future success.

Kind regards

ICS Learn

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★★★★☆

“I am quite pleased with the level of support and...”

Written on: 26/09/2013

I recently completed a diploma in child psychology and I'm happy to say it was a pleasant experience. Especially with the real -time online test taking and the thrill of having your result instantly. It was awesome. Keep up the good work. However, I suggest that there should be room to click to view the answers to missed questions but it should be made available only to those who have completed a level and have been asked to move on to the next level. Though I sent a request to my… Read Full Review

Icslearn's Comment

Written on: 28/09/2013

We are pleased you enjoyed your experience and thank you for your feedback which will be passed to our team.

Kind regards

ICS Learn

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★★★★☆

“First Time Learner ”

Written on: 26/09/2013

This was my very first time doing any sort of learning since I had left school. I was very anxious about taking on a course and was unsure how it would work, however, after enrolling with ICS I found it to be very well explained and easy to understand. The website was very helpful with all of the available information. The online chat service made it very easy to get support from an advisor which I used on a few occasions and found the staff friendly and supportive. I have two points of… Read Full Review

Icslearn's Comment

Written on: 28/09/2013

Thank you for sharing your experience and for your valued feedback which helps us to improve our service.

Congratulations on passing your course and we hope to work with you again.

Kind regards

ICS Learn

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★★★★★

“Professional pet groomer ”

Written on: 26/09/2013 by Braceym (1 review written)

I am really pleased with how the professional pet groomer course went. It goes into great detail about all kinds of breeds and gves you detail on how to handle dogs/cats and so on... Having all ready studied apervious animal care diplomas, I found a lot of the units fairly easy as I had the basic knowledge in some areas e.g. Health care for dogs. But found it very good when it goes into detail about what sort of cut each dog has. I would highly recommend this to someone that would like to go… Read Full Review

Icslearn's Response to Braceym's Review

Written on: 28/09/2013

Thanks for taking the time to post your review.

Kind regards

ICS Learn

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★★☆☆☆

“Reiterating what I already knew in the dullest...”

Written on: 26/09/2013 by NWJK (1 review written)

ICS manage to make even the most interesting subjects boring, with their clinical dissection of subject matter into modules. There's no other way to put it then that. What started as an exciting new course, full of opportunity ended up being a slow trudge thought subject matter I already knew from secondary school. I left my course completion to the last minute, and honestly put little to no creative effort in and still came of with a B. On the one occasion I did speak directly to my tutor, it… Read Full Review

Icslearn's Response to NWJK's Review

Written on: 28/09/2013

We are sorry that the course did not meet your expectations and your valued feedback will be passed to our Product Development team.

Kind regards

ICS Learn

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★★★★☆

“Brilliant course”

Written on: 26/09/2013 by tsimpson (1 review written)

The course it self was very enjoyable. The marking process was good and I was able to get feedback very quickly. My first assessment did not go very well but the feedback was excellent and i was given feedback and a chance to do it again. My only critique with the course was the time frame in which you are expected to complete is extremely tight. And the reason for doing the distant learning is i am not able to fit in a traditional course around my family commitments. My other criticism is i… Read Full Review

Icslearn's Response to tsimpson's Review

Written on: 28/09/2013

We are grateful for your feedback and recommend that you contact our team directly so that we can resolve this matter.

Kind regards

ICS Learn

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★☆☆☆☆

“CIPD Course.”

Written on: 19/09/2013 by Qwerty123456788 (1 review written)

I've never written a review before but I felt I had to regarding the extremely poor service from ICS. I encountered the following problems on my CIPD course: * very little course content * no call backs from tutors * very little info given in emails from tutors * expensive workshops, which I was not informed about when booking the course. * I had to wait nearly 7 weeks on 2 occasions for my assignments to be marked. * I turned up for one workshop and I hadn't been booked on it. * no… Read Full Review

Icslearn's Response to Qwerty123456788's Review

Written on: 23/09/2013

I am sorry that you have not received a satisfactory level of service and we would like to work with you to resolve. Please contact the team directly and we will investigate and respond accordingly.

Kind regards

ICS Learn

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★★★★★

“helpful, easy, understandable”

Written on: 18/09/2013

I found counselling course easy to follow with lots of information and forums and tutor where easily accessable in the event of any difficulties I may have had. I was sent all course materials when I required them just by requesting them online and was given counselling skills book to go with course. Was also given immediate feedback from any assessments I sat the assessments where also easy to follow and very easy to understand and you where given results then and there without having to… Read Full Review

Icslearn's Comment

Written on: 18/09/2013

Congratulations on successfully completing your course and we wish you every future success.

Kind regards

ICSLearn

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★★☆☆☆

“great course poor back up from ics”

Written on: 17/09/2013

good course poor backup from ics no contact from tutor after several emails did not send the paper work out until I phoned several times and on completion of course I still not got my certificate and I completed course on 22/6/13 it is now the 4/9/13… Read Full Review

Icslearn's Comment

Written on: 18/09/2013

Your feedback is important to us as it enables us to continually improve our service. Please contact us directly and we will arrange to issue your certificate.

Kind regards

ICSlearn

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★★★★☆

“good course”

Written on: 09/09/2013 by dinaht (1 review written)

Thanks it was a practical engaging course… Read Full Review

Icslearn's Response to dinaht's Review

Written on: 18/09/2013

Thanks for taking the time to post your review.

Kind regards

ICS Learn

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★★★☆☆

“dog grooming ”

Written on: 09/09/2013

the course was very easy to follow and to take in, but a dvd would be of use to demonstration in more detail, as this is a manual work out come… Read Full Review

Icslearn's Comment

Written on: 18/09/2013

We are grateful for your feedback and we will look into the addition of a dvd with this course.

Kind regards

ICSLearn

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★★★☆☆

“Not for everyone”

Written on: 09/09/2013

The text books provided to accompany the course were excellent and covered everything that I needed to know, I will def be using them in the future. The actual course content at times was outdated and needed to be looked at and updated more frequently (For example links no longer existed or the information was the old version). The main issue I had was staying motivated which is obviously a personal issue... I did have to extend the course and handed my final assessment in at the latest… Read Full Review

Icslearn's Comment

Written on: 18/09/2013

Its always useful to hear about the experiences of our students, congratulations on successfully completing your course and we wish you every future success.

Kind regards

ICS Learn

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★★★★★

“Helpful, excellent and informative”

Written on: 09/09/2013 by Kburnham (1 review written)

I would recommend ICS to anyone. They were fantastic in their support throughout. Only 1 suggestion just wish I had an opportunity to see how to craft my cover letter to publishers and some publishers that use freelance proof readers… Read Full Review

Icslearn's Response to Kburnham's Review

Written on: 18/09/2013

Thanks we will pass on your comments to the team.

Kind regards

ICSLearn

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★☆☆☆☆

“Bad course ,bad tutor ,waste of money”

Written on: 03/09/2013 by Leigh9897775433577 (1 review written)

I did the retail management course and the tutor was no help at all. As soon as they got their money they didnt bother at all to help afterwards. The feedback was rubbish and unprofessional . Spelling mistakes and slang was used. Seemed like my tutor just rushed through my work which took me ages to do, complete waste of money and has caused a lot of stress for me. To think I spent some of the money my dad left me before he passed away is heart renching as I have got nothing out of it :(… Read Full Review

Icslearn's Response to Leigh9897775433577's Review

Written on: 04/09/2013

It sounds like a number of things have gone wrong and we would like the opportunity to sort this out for you. Please contact us directly and we will work with you to resolve.

Kind regards

ICS Learn

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★★★★☆

“A fun, insightful course and a great way to learn!”

Written on: 03/09/2013

I began studying early this year and completed my course in just 6 months! the course flexed around me, if one week I had a little more time on my hands I could do some more, by the same merit, if i was particularly busy one week I could ease of a relax a little. My tutor always had great insight and feedback to my papers and made me feel like I was progressing well. Her helpful feedback helped me to achieve a fantastic grade and has left me feeling confident in my own abilities… Read Full Review

Icslearn's Comment

Written on: 04/09/2013

Congratulations on the successful completion of your course, we wish you every future success.

Kind regards

ICS Learn

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★★★★★

“Everything was easy to follow with direct information...”

Written on: 01/09/2013

Everything was easy to follow with direct information to study with quick excellent feedback… Read Full Review

Icslearn's Comment

Written on: 02/09/2013

Thank you for your comments and we wish you every future success.

Kind regards

ICS Learn

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★★★★☆

“Enjoyable and easy to follow”

Written on: 30/08/2013 by jmike62 (1 review written)

I fully enjoyed studying with ICS. The course material was easy enough to understand and follow and the tutor response was quick and full of information of how to improve your marks. I would recommend a friend if they were interested in joining. The only downside is the length of time given to complete the course. Studying at home does not mean you do not have other responsibilities and i think the time given was not sufficient as I worked and had children to look after. I would have like… Read Full Review

Spalding1977's Response to jmike62's Review

Written on: 30/08/2013

Have the administrators of this page checked the IP addresses from which these gushing, flawless reviews are posted? Because doubt (very much so!) that anyone who has ever had to deal with ICS would praise them to the extent they have been here (during the same day / week? Really?)

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Icslearn's reply to Spalding1977's Comment

Written on: 30/08/2013

I am sorry if your experience with ICS has not been positive and I would ask you to contact us directly to allow us the opportunity to resolve.

The feedback you see on here is reflective of the experiences of our students (both good and bad) and we strive to continually improve our service.

All posts are approved by the Review Centre in advance of going live and so you can be reassured of the legitimacy of these comments.

Kind regards

ICS Learn

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Spalding1977's reply to Icslearn's Comment

Written on: 02/09/2013

Oh wow, absolutely amazed that the company, not the actual post writer, got an e-mail notifying about the comment and have promptly responded straight away! Astonishing. What a wonderful day and age we live in.

In regards to speaking to you - I had tried, many times. And each one of those times a disgruntled, underpaid call-centre worker caused more and more damage. The mentality I have encountered is on the same par as trying to negotiate with hostage takers. Not a pleasant one, either.

In reference to the 'person' who has rushed to your defence - suggest they don't contradict themselves. For future reference - if you will try to counteract the negative reviews (which there is an abundance of, especially after the avalanche of gushings from "satisfied customers" in one week - wow!, by the way) - try not to be ICS when they are being composed, no 'normal' person would write in a style and manner as the "happy customers" here have done. That's just an observation.

Regards

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Beentheredonethaat's reply to Spalding1977's Comment

Written on: 31/08/2013

I signed up for a Pharmacy Technician course and 2 units into this decided it was not worth completing the course. Why because the money I would learn being a Pharmacy Tech wasn't good. So I called the school and transferred to Medical Transcription. The school was very helpful. They granted me several extensions with my course 2 of which I did not pay for and any time I have had to contact them for any reason - help with my studies and so on the experience has been great. I am a real person SPALDING1977! just for the record. I have read here that the school did not grant people enough time BULL. They are very flexible - and sure they may charge you to extend your course but what school doesn't and where can you get a degree paying this on monthly installments and for the price well my course cost. I took 3 years to complete my course because I have 3 kids and I did this from home, plus worked and ran a home so if I can do this anyone can. I will share a story also my friend took a similar course and paid 14,000. for the same course I took. So there and I have job offers and I have to say that the Medical Transcriptionist course for a lady of my age (51) was hard and I DID IT! A very thorough course and again very supportive people at ICS learn I live in Canada and so glad I pursued this course through ICS.

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Leigh9897775433577's reply to Spalding1977's Comment

Written on: 03/09/2013

I completely agree with you spalding1977

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