123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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123-Reg - www.123-reg.co.uk

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“Used them for years. ”

Written on: 17/09/2010

Used them for years.

Now I need support, they are singularly useless. They've charged me for domain renewals that I flagged to lapse, and have charged for an SSL certificate renewal that they haven't delivered. Moreover, requests for support are ignored. They've taken my money - and apparently - that's enough for them. No need to provide what they've charged for!

Truly awful. Please, please avoid… Read Full Review

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“It comes as no surprise to me that the only user who...”

Written on: 15/09/2010

It comes as no surprise to me that the only user who gave 123-reg a 5 star rating, is a Nightmare Knitter user.

I've used several different domain name registrars, some in the UK, some overseas, and while the prices charged by 123-reg are certainly competitive, the user interface is simply awful. Payment problems have been numerous and time consuming, including:

1: Having to use their external billing service, which didn't provide the necessary VAT invoices for my company, instead making them… Read Full Review

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“I too wish I had read these reviews before going...”

Written on: 14/09/2010

I too wish I had read these reviews before going anywhere near this diabolically useless company. The support is worse than useless. I wanted to transfer a domain name away from 123 and they simply wouldn't let me. I had to buy another domain name with a different extension resulting in extensive web site and marketing redesign. I implore you to avoid this company… Read Full Review

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“123-Reg, Have cost me alot of money in support calls...”

Written on: 14/09/2010

123-Reg, Have cost me alot of money in support calls to which 9 times out of 10 the useless support team are unable to answer or comeback with fixes. Average wait for before speaking to a agent of support or billing normally over 20 minutes, not cheap.

The company also take money from you to renew services without card holder present from using card details from previous transactions.

Beware this company are not operting in the customes best intrest.

I would sugest you stay well away from… Read Full Review

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“Been using 123-reg for about 8 years or more for...”

Written on: 13/09/2010 by digifool (3 reviews written)

Been using 123-reg for about 8 years or more for personal and business domain registration and recommended them to friends and colleagues. More recently I find they have taken the money for an order but not registered the domain - the support has been horrendous with either useless comments so they can tick the box that says my call has been responded to within a certain amount time or I get no response at all.

Yes, they are cheap but consider the cost of not getting the order fulfilled and… Read Full Review

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“I have no idea how I got tangled up with this shower....”

Written on: 12/09/2010

I have no idea how I got tangled up with this shower. I was signed up with Supanames. Absolutely no problems. Then it came to renewing and I found myself parcelled out to 123.

Absolute nightmare. Can't get hold of anyone, telephone contact not prominently displayed. Over an hour spent waiting to be connected - at 10p a minute the cost mounts up not to mention the loss of one's own time… Read Full Review

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“It all sounds so good on the website blurb. I wanted...”

Written on: 11/09/2010

It all sounds so good on the website blurb. I wanted an easy way to build a website with absilutely no technical knowledge.

Building the site was fairly easy, but their support is utterly appalling. I've never known anything like it. Send them a detailed query, and all you get back is some gibberish. It's almost as though their support is automated, and if not they don't appear to read the query submitted.

I lasted two months, and despite spending a fair bit of money, I cut and ran… Read Full Review

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“I have had so many problems with 123-Reg in the last...”

Written on: 09/09/2010 by wotasucker (1 review written)

I have had so many problems with 123-Reg in the last week. Trying to understand their support pages is a nightmare. I was given some advice last week after sending an e-mail that wasn't answered, I phoned and was left waiting for 30 minutes before being passed about several times as I kept being put through to the wrong deptartment. I was advised, without being asked to properly explain the problem, to upgrage my package. However very shortly afterwards it became apparent that I didn't need to… Read Full Review

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“PLEASE DO NOT TOUCH OR DO ANY BUISINESS WITH REG-123....”

Written on: 08/09/2010

PLEASE DO NOT TOUCH OR DO ANY BUISINESS WITH REG-123. THEY ARE A TOTAL WAISTE OF TIME.
I had an ecormmerce site with them for approx 6mths, made payments and all of a sudden had my site was removed by them.
Their suport is none existant as all emails they send to you is from a non-reply address.
I desperately tried to get my site re-instated and submitted a support request via their online-support site.
To my horror one of their support poeple manually deleted the query i submitted and then… Read Full Review

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Ultrageoff's Comment

Written on: 07/10/2010

I found this review helpful because... exactly the same thing happened to one of my clients. Nothing changed, we were in the middle of a year that had been paid for, the website became unobtainable and there was no way to log into the account either. They are easy to get started with, but management-wise there is just nobody home.

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“I should have read the reviews before I bought a...”

Written on: 08/09/2010

I should have read the reviews before I bought a domain name through them... Heap of ***p Don't touch them. When I couldn't get my email to work, I waited 25 minutes to get through to their "technical department" to be given conflicting and incorrect advice. I would have used Clara.net who I have used for the previous 9 years with another domain name I have; they've been brilliant, but they couldn't register the suffix I wanted for he new domain, hence using 123.reg. Unfortunately I… Read Full Review

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“123-reg are shocking! My site was moved over from...”

Written on: 07/09/2010

123-reg are shocking! My site was moved over from Supanames last year. I had no choice in the matter. I never had any complaint about Supaname, but 123-reg is a different matter.

I recently added a Wordpress blog to my account. I had to install it manually as they don't supply the wonderful cPanel or Fantastico like other hosts. I had nothing but problems and it took a while to figure it all out.

Once it was all installed, I discovered that my server was still using PHP4 which is pretty much… Read Full Review

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“Regarding 123-reg, I would never use nor recommend...”

Written on: 07/09/2010 by damonuk (2 reviews written)

Regarding 123-reg, I would never use nor recommend their service ever again. A simple transfer of a domain name into my account ended up in the account of a previous owner before the previous owner before me. After spending a whole day calling them, they really had no idea what they were doing, and I had to clarify everything with Nominet. When I finally did get it transferred, it was out of date. Absolute joke, worst customer service: it is absolutely pointless calling them for help. If anyone… Read Full Review

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“Not happy with 123 reg.web forwarding not working,my...”

Written on: 06/09/2010

Not happy with 123 reg.web forwarding not working,my site is down and they never reply to my e mails… Read Full Review

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“Having had no poblems at all with them for a year,...”

Written on: 04/09/2010

Having had no poblems at all with them for a year, they did an "update" on their e-commerce package. I suddenly found all the formatting on my shop had gone askew. Problem was logged 5 times - 5 tmes they replied back with "problem resolved" - IT WASNT. Reason they gave me was that it was because I use IE8. Had I been using Mozilla or Firefox, it would be fine. What a dumb thing for them to say!!!
Be very, very wary of using them
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“I'm not entirely sure why there are so many negative...”

Written on: 02/09/2010

I'm not entirely sure why there are so many negative reviews about 123-Reg. I had built a website externally using Dreamweaver, and just needed a place to host the site and get a domain name. 123 Reg gave me a very good price for a .co.uk domain name and very cheap hosting (I only needed a low bandwidth option). There have never been any problems with the service, the website has never been offline for any reason, and I'm always able to access my site without an issue. As for customer service… Read Full Review

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“123 reg will lock you out of your account if you...”

Written on: 02/09/2010

123 reg will lock you out of your account if you dispute through your bank any payments they have taken even if you can provide evidence of it being their mistake. Be warned!… Read Full Review

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“I recently signed up with 123-reg and wish I hadn't....”

Written on: 02/09/2010

I recently signed up with 123-reg and wish I hadn't. After purchasing a 12 month hosting package, I realised it wasn't sufficient for my requirements. After finally getting through to their telephone "support", I was told that as I had purchased within the last 7 days, I would receive a full refund within 3 working days. After 2 weeks I still hadn't received my payment, so contacted them again. I was told that as it was more than 7 days since I purchased from them, I was not entitled to a… Read Full Review

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“I agree with all of these reviews, this is a dishonest...”

Written on: 02/09/2010

I agree with all of these reviews, this is a dishonest company.

I too have had money taken for renewed accounts which was NOT authorised, totalling £40. They responded to my first email with a flat "we don't refund". I followed this up with a response, and have been ignored.

So I call today. I waited 15 minutes to speak to 'accounts', who then put me on hold for another 15 minutes to speak to 'customer relations' (that's a joke). Before I'd been able to say 'I'm calling about a problem domain… Read Full Review

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“DO NOT USE 123 REG ”

Written on: 01/09/2010

DO NOT USE 123 REG

123-Reg are a company with a very nice looking website. They offer a wide range of products and services from various kinds of website hosting to domain name registration to complete e-commerce and SSL packages. Often this is good but do not be fooled.

DO NOT USE 123 REG

The 123-Reg help line is expensive to call and is never answered within 6 minutes of ringing. This is after the call has been picked up by the IVR so you are actually paying them during the length of time… Read Full Review

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“This company do not understand the first rule in...”

Written on: 01/09/2010

This company do not understand the first rule in business, looking after their customers! If they valued customer relations they would understand this. Their auto renew is hopeless and has been brought into disrepute. There is just one valuable leason in business, the customer is king! Companies that fail to live up to that expectation find customers leaving without comment - the majority of dissatisfied customers will not complain, they will simply change to another hosting company… Read Full Review

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