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Written on: 17/02/2011
just got off the phone with the support team, i was canceling my instantsite package that they offer (instant site is c**p) but they were really helpful and happy i got a 100% refund and was only on the phone for just over a minute. CHEAP domain names i was really chuffed i got my .org.uk domain for £6 for two years when i got quoted £19 for one year on another site. would highly recomend in my experience!… Read Full ReviewVisit 123-reg.co.uk
Written on: 16/02/2011
I've been using 123-reg for about 3 years and overall their domain and hosting services provide good value for money, and for those reasons I would recommend them for domain registration and web hosting.
However the 123-reg customer service leaves A LOT to be desired. Their "ticket system" is very strange, and it seems whichever member of staff is free answers your enquiry. The problem being that many tickets require a conversation but each response is given by a different customer service… Read Full Review
Written on: 11/02/2011 by richardharden1 (1 review written)
Have found 123 fine for basic hosting, but I was most disappointed with their Site Fusion (SiteFusion) web-building package, which is clunky and incapable of doing some perfectly basic things. Most astonishingly, it is apparently incapable of showing linked text in more than one style throughout the site! They confirmed this to me after I chased, for the second time, a help query to which no answer at all had been given.
They were perfectly nice about refunding the cost of Site Fusion, but I… Read Full Review
Written on: 08/02/2011
I have used 123-reg for about 5 years to buy domains and for hosting two websites and one emailbox. I have only occasionally had problems which have been dealt with through the "ticket" system quite efficiently. My use is very simple and undemanding so maybe that is why I have not had any problems but I really do not have any complaints except that the pages through which one manages the various elements are not easy to navigate and must have been developed by a real geek. I am not one of… Read Full ReviewVisit 123-reg.co.uk
Written on: 07/02/2011
I've used 123-reg for nearly 10 years, and the support is indifferent at best - autoresponders by default, humans after a few days.
But I've really had a problem with a SSL cert I bought for a client last year. My name and credit card aren't on the clients account, and their SSL cert isn't on _my_ account's list of auto renewed services. But they auto renewed anyway! They won't refund the £45 (I just got what looks like a cut n paste standard 'we don't do refunds' reply).
I'm trying to get my… Read Full Review
Written on: 06/02/2011
Truly appaling service. They hide away behind their support centre with no phone number and the spped of thier support is poor whilt the relpy itself is not helpful.
Leave well alond… Read Full Review
Written on: 04/02/2011
If I could give a half star I would. I left 123 Reg years ago and only returned because they had been recommended by a reputable company. Well it's de javu all over again. Problems take days to resolve. You raise an issue they open a ticket as they call it, the ticket expires before the problem is resolved and it becomes a cyclic process. I would certainly not recommend them to anyone… Read Full ReviewVisit 123-reg.co.uk
Written on: 03/02/2011
No support, what is the point in having a support system in place if no one gets back to you?
You just get a stupid auto responder and the telephone support is exactly the same.
Word of advice don't do business with this company… Read Full Review
Written on: 25/01/2011
123-reg are truly the worst registrar/company I have ever come across.
Their customer service is non-existent, they will gladly screw you over at any point possible. A few things id like to highlight are - when calling them use their non-premium number 020 8587 7558
When purchasing a URL via PayPal make sure you then go into your paypal account and delete the auto-subscription 'feature'. This is in the 123reg T&Cs, and will automatically renew anything you have paid for via paypal unless you… Read Full Review
Written on: 25/01/2011
Worst customer support in the world. They do not help and hang up on you if you have been waiting along time because their 0871 number brings them revenue. They charged me for a SSL Certificate that I did not order then would not refund me. This company is a joke. Anyone who is thinking of using 123-reg. Well don't you have been warned now go to another provider or be conned by these robbing cheats. 123-reg.co.uk are the worst company in the world… Read Full ReviewVisit 123-reg.co.uk
Written on: 22/01/2011
I wish I could give this company a 0 star rating, I am trying to launch an online store and having been pointed in the direction of 123-Reg by some books that I had read I registered my domain name and then paid my money for the hosting package.
I decided to upload a placeholder page 3 weeks ago and it still isnt on the web. Ive emailed them around 10 times and get a standard response each time and the last 3 messages I have sent they havent even been bothered to respond to.
As far as I can… Read Full Review
Written on: 22/01/2011
This is a weird case - but 123-reg GAVE away one of my domains to one of my Customers without checking with me!
Bought www.lb-sch.co.uk in Jan 2009 and even renewed it in Jan 2011 - but had the registration details as my customers name. Despite me owning the domain for over two years, with NO warning, 123-reg simply took the domain off me and gave it to my customer. No refund of domain fees - nothing. So, pay for a domain with 123-reg and, you never know, they can just GIVE it to a non-paying… Read Full Review
Written on: 18/01/2011
Just dreadful - they had over 1 week constant downtime - which knocked the site out of google for weeks on end, but refused to give any service refund.
Then they have an auto-renewal which stores your credit card and just takes money out without any direct affirmation....so my Instant-traffic service was up for renewal, I didn't want to renew, went to the website on the day it expired, to find they had already taken out the money for another year. Well, you would presume any decent… Read Full Review
Written on: 17/01/2011
The company is a joke. I emailed their support to cancel a hosting package (as the price had more than doubled in two years) yet they refused to accept cancellation this way... even the secured log-in section was not good enough to cancel the hosting according to one Farhan (the customer service rep handling my case), I replied by saying I could never get through on the 10p a minute helpline as after 15 minutes of waiting each time I rang no-one answered, and I got sick of listening to the… Read Full ReviewVisit 123-reg.co.uk
Written on: 16/01/2011
I have had four domains registered with this company, which wasn't too bad to start off with. One of the domains, which was on special offer when I first bought it, expired after one year and after not having used it I decided I would not renew it. Then I received a large bill for a renewal - 123-reg had stored my credit card details and automatically renewed the domain "for my convenience" without my authorisation or permission.
Their control panel is difficult to use and difficult to… Read Full Review
Written on: 12/01/2011
The poorest site I have ever done business with. I am sure this was a good idea at its inception BUT its execution leaves a lot to be desired. It is the most frustrating web hoster I have used and you would have to be an IT geek to use its support mechanisms.
When you try to cancel they send you round in circles. It took 30 minutes at my expense to cancel this package.
I think reg-123 need to review its processes… Read Full Review
Written on: 11/01/2011
Unfortunatly People only leave feedback when they are unhappy, and its rare for any industry to see praise.
I have over 20 domains hosted with this company, not once have I had any problems with their portal which is extremely easy to use, I also use them for SSL certificates which are extremely easy to obtain on their site, they are excellent value for money, and anyone on here that says they are not is sadly mistaken and just having a moan.
There are bad storys about every company in the… Read Full Review
Written on: 07/01/2011
I am not surprised that only 10% of reviews are positive. My own experience with this company has been dreadful. Customer liaison, non existant. I would recommend that you stay away from 123-reg. My problem started in about Sept '10, still not resolved in Jan'11, emails consistantly ignored and overcharged for services not provided (fraud?). Shame there is not a zero star rating. My domain has been down for 5 months with no assistance from 123-reg, and, final insult, my domain name is up for… Read Full ReviewVisit 123-reg.co.uk
Written on: 02/01/2011
THEY MADE AN UNAUTHORISED PAYMENT FOR A DOMAIN NAME I WAS DELIBERATELY ALLOWING TO EXPIRE.
THEIR SYSTEM DECIDED THAT IT WOULD AUTOMATICALLY RENEW MY DOMAIN NAME?! AND TAKE THE PAYMENT, WITHOUT ASKING MY PERMISSION I RECIEVE AN INVOICE.
… Read Full Review
Written on: 26/12/2010
After years of doing business with them we made one slip with a contract, 123 reg had our money and were not going to refund us for unwanted and unused services. There are better & cheaper companies out there… Read Full ReviewVisit 123-reg.co.uk
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