123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2079
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“Was terrified, now a massive fan.”

Written on: 13/10/2011 by dementia (1 review written)

This is my first tour de website creation and was absolutely bricking it. after a 3 minute wait, and a 2 minute chat I connected my website with my domain name and now I'm famous!!! (In my front room at least) Couldn't be happier… Read Full Review

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“Great troubleshooting”

Written on: 08/10/2011

Even as a complete internet novice, I was able to fix a 'nameserver' and 'DNS' problem, without knowing what either of those things is, by using the excellent troubleshooting function. Cheap, good, reliable. I've been using them for years for many different domains… Read Full Review

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Guest's Comment

Written on: 12/10/2011

How come you had the problems in the first place? \"...excellent troubleshooting function...\" lol. Yeah. I really believe you're just a customer!

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“I can't fault 123 -Reg”

Written on: 06/10/2011 by GoogleWizard (1 review written)

Maybe you can find slightly cheaper hosting, maybe you can save a couple of pound per year (it would only be a couple) but it's when you are sat waiting for a support ticket to be answered when you hit a problem that you'll wish you had been using 123 Reg. Last night I upgraded my hosting package to accommodate more domains for clients. I hit a problem on pointing the domains at the hosting. This was the early hours of this morning. When I woke I looked on my iPhone and seen that there was an… Read Full Review

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“Awful customer service. ”

Written on: 05/10/2011 by talkup (2 reviews written)

One assistant tell you to do one thing another tells you to do something else; no one likes to take responsibility. Not helpful at all and very rude most of the time. Some quires don’t even get a response. There software is bulky and likes to take over making it difficult to cancel and remove subscriptions… Read Full Review

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Xandrani's Response to talkup's Review

Written on: 22/10/2011

I agree with this. Customer service is indeed awful. They are polite but sadly completely and utterly useless. Their reputation is dying.

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“Rude and Misleading”

Written on: 04/10/2011

My affair with 123-reg.co.uk has been short-lived. I signed up to get a domain for £5.85 but unfortunately didn't realise that this didn't include free rights to register an email address - and each address costs around £11! Being as I had already paid the sign up fee I cancelled my domain and sent a message to customer support to ask if it was possible to get a refund; I had ordered 2 years worth and had the account less than 2 days. The message I recieved back told me basically that it was… Read Full Review

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“excellent support ”

Written on: 28/09/2011 by jillbo24 (1 review written)

I've only been using 123-reg for a few weeks and as a complete beginner have had a few teething problems, but on the whole I've found the support service to be excellent and very reassuring when things go wrong! I would have no hesitation in recommending InstantSite to anyone like me looking for an easy way to get their new business online. Although I've found it a little confusing at times navigating round the site the various support topics are helpful and the diagnostic service is… Read Full Review

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“Unacceptable response”

Written on: 22/09/2011

I have been using 123-reg for 6 years for registering domains. I used instant site - hard work - no flexibility and limited choice. Had 2 sites written in wordpress and converted to webhosting - dog dog dog slow and this is the "closed" support response. Thank you for contacting 123-reg on the 6th September 2011. Our engineers are aware of a current intermittent issue with Database driven websites on our shared hosting packages and they are currently upgrading the platform to prevent this… Read Full Review

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“Easy to use and fantastic support”

Written on: 21/09/2011 by quahog (1 review written)

I have used 123-Reg for 4 years and have found it really easy to use (I class myself as beginner!). On the occasions I have needed help, the support team have been friendly and very helpful with their advice. I would highly recommend the Instant Site packages to anyone that wants a clear and easy way of setting up a website. The support team are very knowledgeable and reply to your queries quickly and in a friendly but professionable manner. They provide step-by-step instructions if you require… Read Full Review

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“web and email hosting”

Written on: 21/09/2011 by jonadamsman (1 review written)

been with 123-reg.co.uk for over 4 years and use them to host two simple multi page web sites and email support services. Had the odd minor glitches, but over all a pretty reliable service over the duration… Read Full Review

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“Excellent Service”

Written on: 15/09/2011 by meryls (1 review written)

I've been using 123-reg on and off for several years for personal websites and they were always fantastic however no I've decided to go into business as a web developer they have really come into their own. I used to use their Starter Package when creating my own sites and it was excellent but decided to upgrade to the business package. They took me through everything I needed to know step by step and I feel sure they will be with me for as long as I need them. The control panel and support… Read Full Review

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“Unlimited Hosting”

Written on: 14/09/2011 by addingvalue (1 review written)

Recently took out there Unlimited Hosting package to support a number of sites that we create, and I must admit the customer support service is excellent. They always get back to you within the hour, and they are extremely helpful. The only downfall is the length of time taken in terms of initial set-up of a domain name to point to the ip address and DNS set-up in general, however, this is the case with all hosting services I have used previously… Read Full Review

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“utterly useless stay as far away as possible”

Written on: 13/09/2011 by rjt285 (1 review written)

They are overpriced and if you get the slightest of problems their system and personnel are extremely ill equipped to handle it. I had a problem with a 5.99 bill, after cumulatively 3 hours on the phone I got no where and decided to cancel the account. Then I get told they need a copy of my drivers license or passport??? It is absolutely ridiculous I have never known such an inept company. If considering them run, run far and long!… Read Full Review

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“123 excellent service”

Written on: 05/09/2011

I have found that right from the outset, 123 have given me an excellent service, both in terms of support and good value for money… Read Full Review

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“overall service”

Written on: 04/09/2011 by flyn (2 reviews written)

Whenever i requested they fix something just got the same reply 2seems ok this end" so no very helpful at all hence problems not solved. You can't cancel your hosting account online and boy do they make it hard for you. So all in all AVOID… Read Full Review

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“Support”

Written on: 01/09/2011 by christela (1 review written)

I have registered with 123 and have been logging support calls which were answered immediately. The prompt response to queries is excellent… Read Full Review

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“No Problems”

Written on: 30/08/2011 by Osmodia (8 reviews written)

Been with them now from the begining, never had any cause to complain. Email has always worked faultlessly and only twice have needed support (once my fault)and received email reply in 5 hours, the other time I got inteligent advice by phone within 4 mins!… Read Full Review

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“Dodgy charges”

Written on: 16/08/2011 by tveiga (1 review written)

123 REG are very shadey in their dealings when it comes to charging accounts. I cancelled my services over a year ago only to be to be charged a year later!!! I called customer services and was told to complete the cancellation procedure, I would need to call them!! Totally crazy and never mentioned before. They then refused a refund. AVOID at all costs… Read Full Review

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“AVOID if you can.”

Written on: 15/08/2011

Support is appalling. They take there time with replying and when they do you will find you are fobbed of with a pile of lies. I have had at one point two support representatives contradicting each other over two support calls. If you are unlucky enough to be with them keep a very sharp eye on your bank account as they appear to think its fine just to take your money when they feel like it, when raised the support will deny all knowledge of this although i have bank statements showing several… Read Full Review

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Webfusiononline's Comment

Written on: 18/08/2011

Hi

I work on behalf of 123-reg.

If you were charged 3 times for 1 domain transfer we would refund you the duplicate charges.


Regards,

Ricky

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“STAY AWAY FROM 123-REG AT ALL COSTS”

Written on: 06/08/2011 by andy7852 (1 review written)

I was billed £40 for someones elses domain hosting, who happened to have the same name as me. I contacted customer services for a refund and was told the hosting was in my name (even though it was completely a different username and address) and that i should cancel the hosting package by calling an expensive telephone number. NO refund was offered even though the hosting package is nothing to do with me. Also once you store your credit card details in your account, it is impossible to… Read Full Review

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“Great help with techno-babble”

Written on: 04/08/2011

I've been a customer for several years and have only once had occasion to ask for support. I guess that means the site works pretty well. As far as I was concerned, it did what it said on the tin, and I have been consistently confident about using their service. When I did ask for support, it was instant, courteous and well-meaning. Being a luddite, I didn't understand the jargon, but in the course of just a few simple messages to ad fro, I was given a clear understanding of the technical… Read Full Review

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