123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“I've actually been with then for approx 5 years and...”

Written on: 17/10/2010 by jamzack (2 reviews written)

I've actually been with then for approx 5 years and haven't had any trouble! Quite the opposite, when money was taken for something I hadn't authorised, it was refunded immediately. It turned out I had authorised it with automatic payment, but they told me how to turn that feature off so it wouldn't happen again. On another occasion I had trouble uploading a new website as I was a file missing (which I didn't realise at the time!) Anyway, I couldn't find a phone number, but emailed them and got… Read Full Review

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Guest999's Response to jamzack's Review

Written on: 18/10/2010

mines dot com iv been told i cannot get a refund what was your domain please?....I may have to go to newspapers about them..etc

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“Just crapola all round. They wont help you without...”

Written on: 15/10/2010

Just crapola all round. They wont help you without charging you a fortune, poor access to telephone numbers to resolve issues on the pone. Overly complicated interface, EXTREMELY POOR website functionality for a hosting form... expecting us to build upon their skill? when the control panel comes across like something from 1998? Avoid, and to put things in perspective, I work in I.T. Everything just seems cheap and nasty no frills but they have cut too many corners, doesnt seem like an… Read Full Review

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“Utter Sierra Hotel India Tango! Don't touch them with...”

Written on: 25/09/2010

Utter Sierra Hotel India Tango! Don't touch them with a barge pole!
I have been stupid enough to use 123-reg for a total of 6 years on and off and Where do I start? Everything is difficult with 123-reg.
Customer service? What customer service. Nobody gives a toss at 123-reg. All they are any good at is taking your money.
They change your login details without telling you then send the wrong details which of course dont work.
Basically if you can imagine a problem that you might encounter with a… Read Full Review

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“This is not a company but a website designed to steal...”

Written on: 24/09/2010

This is not a company but a website designed to steal your money. Simple Avoid, DO NOT USE 123-REG… Read Full Review

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“Yesterday I purchased a domain through 123-reg. ”

Written on: 21/09/2010

Yesterday I purchased a domain through 123-reg.
All seemed to go well.
As they say registering can take up to 24 hours I gave that time and then checked to see my domain was taken off the market.
Was it? no!
I queried this online having read here about the telephone support(lack of)only to be told my domain was not registered and thus still for sale, however they had taken my money pretty damn quick - no 24 hour wait there!
I have now been asked to 'update my card details' so they can refund my… Read Full Review

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“In theory the products are great. BUT! They take money...”

Written on: 21/09/2010

In theory the products are great. BUT! They take money from your account when you do not want them to and when you complain they hold you to ransom by stopping you getting in to your account. Even though there are products and services that you own on it. Their customer service is appalling and they are not interested in the customer at all!… Read Full Review

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“My thoughts are similar to so many others. I...”

Written on: 21/09/2010

My thoughts are similar to so many others. I previously had Supanames accounts and the support was fantastic.

Since things have been under 123-reg's control, I've been irritated by them on a couple of occasions. They basically don't seem that interested in helping the customer and also are very quick at grasping the issues with particular support queries.

The Control Panel is very poor too - not intuitive at all.

Overall, sorry, I just can't recommend them… Read Full Review

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“Used them for years. ”

Written on: 17/09/2010

Used them for years.

Now I need support, they are singularly useless. They've charged me for domain renewals that I flagged to lapse, and have charged for an SSL certificate renewal that they haven't delivered. Moreover, requests for support are ignored. They've taken my money - and apparently - that's enough for them. No need to provide what they've charged for!

Truly awful. Please, please avoid… Read Full Review

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“It comes as no surprise to me that the only user who...”

Written on: 15/09/2010

It comes as no surprise to me that the only user who gave 123-reg a 5 star rating, is a Nightmare Knitter user.

I've used several different domain name registrars, some in the UK, some overseas, and while the prices charged by 123-reg are certainly competitive, the user interface is simply awful. Payment problems have been numerous and time consuming, including:

1: Having to use their external billing service, which didn't provide the necessary VAT invoices for my company, instead making them… Read Full Review

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“I too wish I had read these reviews before going...”

Written on: 14/09/2010

I too wish I had read these reviews before going anywhere near this diabolically useless company. The support is worse than useless. I wanted to transfer a domain name away from 123 and they simply wouldn't let me. I had to buy another domain name with a different extension resulting in extensive web site and marketing redesign. I implore you to avoid this company… Read Full Review

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“123-Reg, Have cost me alot of money in support calls...”

Written on: 14/09/2010

123-Reg, Have cost me alot of money in support calls to which 9 times out of 10 the useless support team are unable to answer or comeback with fixes. Average wait for before speaking to a agent of support or billing normally over 20 minutes, not cheap.

The company also take money from you to renew services without card holder present from using card details from previous transactions.

Beware this company are not operting in the customes best intrest.

I would sugest you stay well away from… Read Full Review

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“Been using 123-reg for about 8 years or more for...”

Written on: 13/09/2010 by digifool (3 reviews written)

Been using 123-reg for about 8 years or more for personal and business domain registration and recommended them to friends and colleagues. More recently I find they have taken the money for an order but not registered the domain - the support has been horrendous with either useless comments so they can tick the box that says my call has been responded to within a certain amount time or I get no response at all.

Yes, they are cheap but consider the cost of not getting the order fulfilled and… Read Full Review

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“I have no idea how I got tangled up with this shower....”

Written on: 12/09/2010

I have no idea how I got tangled up with this shower. I was signed up with Supanames. Absolutely no problems. Then it came to renewing and I found myself parcelled out to 123.

Absolute nightmare. Can't get hold of anyone, telephone contact not prominently displayed. Over an hour spent waiting to be connected - at 10p a minute the cost mounts up not to mention the loss of one's own time… Read Full Review

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“It all sounds so good on the website blurb. I wanted...”

Written on: 11/09/2010

It all sounds so good on the website blurb. I wanted an easy way to build a website with absilutely no technical knowledge.

Building the site was fairly easy, but their support is utterly appalling. I've never known anything like it. Send them a detailed query, and all you get back is some gibberish. It's almost as though their support is automated, and if not they don't appear to read the query submitted.

I lasted two months, and despite spending a fair bit of money, I cut and ran… Read Full Review

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“I have had so many problems with 123-Reg in the last...”

Written on: 09/09/2010 by wotasucker (1 review written)

I have had so many problems with 123-Reg in the last week. Trying to understand their support pages is a nightmare. I was given some advice last week after sending an e-mail that wasn't answered, I phoned and was left waiting for 30 minutes before being passed about several times as I kept being put through to the wrong deptartment. I was advised, without being asked to properly explain the problem, to upgrage my package. However very shortly afterwards it became apparent that I didn't need to… Read Full Review

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“PLEASE DO NOT TOUCH OR DO ANY BUISINESS WITH REG-123....”

Written on: 08/09/2010

PLEASE DO NOT TOUCH OR DO ANY BUISINESS WITH REG-123. THEY ARE A TOTAL WAISTE OF TIME.
I had an ecormmerce site with them for approx 6mths, made payments and all of a sudden had my site was removed by them.
Their suport is none existant as all emails they send to you is from a non-reply address.
I desperately tried to get my site re-instated and submitted a support request via their online-support site.
To my horror one of their support poeple manually deleted the query i submitted and then… Read Full Review

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Ultrageoff's Comment

Written on: 07/10/2010

I found this review helpful because... exactly the same thing happened to one of my clients. Nothing changed, we were in the middle of a year that had been paid for, the website became unobtainable and there was no way to log into the account either. They are easy to get started with, but management-wise there is just nobody home.

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“I should have read the reviews before I bought a...”

Written on: 08/09/2010

I should have read the reviews before I bought a domain name through them... Heap of ***p Don't touch them. When I couldn't get my email to work, I waited 25 minutes to get through to their "technical department" to be given conflicting and incorrect advice. I would have used Clara.net who I have used for the previous 9 years with another domain name I have; they've been brilliant, but they couldn't register the suffix I wanted for he new domain, hence using 123.reg. Unfortunately I… Read Full Review

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“123-reg are shocking! My site was moved over from...”

Written on: 07/09/2010

123-reg are shocking! My site was moved over from Supanames last year. I had no choice in the matter. I never had any complaint about Supaname, but 123-reg is a different matter.

I recently added a Wordpress blog to my account. I had to install it manually as they don't supply the wonderful cPanel or Fantastico like other hosts. I had nothing but problems and it took a while to figure it all out.

Once it was all installed, I discovered that my server was still using PHP4 which is pretty much… Read Full Review

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“Regarding 123-reg, I would never use nor recommend...”

Written on: 07/09/2010 by damonuk (2 reviews written)

Regarding 123-reg, I would never use nor recommend their service ever again. A simple transfer of a domain name into my account ended up in the account of a previous owner before the previous owner before me. After spending a whole day calling them, they really had no idea what they were doing, and I had to clarify everything with Nominet. When I finally did get it transferred, it was out of date. Absolute joke, worst customer service: it is absolutely pointless calling them for help. If anyone… Read Full Review

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“Not happy with 123 reg.web forwarding not working,my...”

Written on: 06/09/2010

Not happy with 123 reg.web forwarding not working,my site is down and they never reply to my e mails… Read Full Review

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