123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Basic service is acceptable, the package include...”

Written on: 31/03/2011

Basic service is acceptable, the package include joomla/sugar crm etc but then who doesnt.

The problem with this company is for anything other than the basics you pay - A LOT. YOu want a DB, pay more. YOu want more than 2 DB's - double the price. YOu want upto 10 - treble...

Support is via email not realtime and so users are left waiting, wondering and hoping for a reply.

All in all, if you want bare bones its ok, if you want a site - go elsewhere… Read Full Review

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“Do not use 123-reg please. They take money from my...”

Written on: 29/03/2011

Do not use 123-reg please. They take money from my card we no permission, my website has disappeared costing me £1,000's of lost business. I have made a complaint to watch dog, there are now over 190 and they are well aware of the company. My email never works, the staff are rude. Anyone considering using them, I beg you please don't! They do not even deserve one star, but sadley you have to put one! A dangerous company, stay well clear!… Read Full Review

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“Doesn't let anyone see my webpage.”

Written on: 27/03/2011

Doesn't let anyone see my webpage… Read Full Review

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Webfusiononline's Comment

Written on: 06/04/2011

Hi
<br/>
<br/>Perhaps I can help , I work for 123 reg.
<br/>
<br/>Are you still having trouble with putting your web site live?
<br/>
<br/>
<br/>If so please contact me at ricky@webfusion.com with your domain name.
<br/>
<br/>Regards,
<br/>
<br/>Ricky
<br/>
<br/>

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“Don't use these people. They took money from my...”

Written on: 22/03/2011

Don't use these people. They took money from my credit card without authorisation… Read Full Review

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“Worst DNS registrar i have ever used. Nothing works....”

Written on: 21/03/2011 by perspectoff (1 review written)

Worst DNS registrar i have ever used. Nothing works. Forwarding, updates, nothing. Support ignores you.

A complete waste of time and money. Avoid this service like the plague… Read Full Review

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Perspectoff's Response to perspectoff's Review

Written on: 24/03/2011

Well, Review Centre does not allow editing of reviews (and in reality Review Centre is as bad or worse than 123-reg.co.uk).
<br/>
<br/>Since this initial review I have been able to get simple URL forwarding to work on 123-reg.co.uk with CNAME aliases (although web forwarding never worked).

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Webfusiononline's Response to perspectoff's Review

Written on: 06/04/2011

Hi
<br/>
<br/>I work on behalf of 123 reg.
<br/>
<br/>I am surprised by your comments regarding DNS issues and Web Forwarding as many of our customers use these services with no issues at all.
<br/>
<br/>If you would like to discuss any ongoing issues please email me at ricky@webfusion.com
<br/>
<br/>Regards,
<br/>
<br/>Ricky

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“All started well. 3 days into the blog being up, one...”

Written on: 21/03/2011

All started well. 3 days into the blog being up, one morning I find, that the blog has disappeared - absolutely no help from 123 support. Then I start recreating the blog again and after 2 months ahve an issue with wordpress (the editor disappeared). I called them for help as Wordpress was installed using their own 123 Application software. To, my dismay, 5 days later and no solution. Customer support and rude and not friendly. Out of the whole lot, there was one "Database Expert" called… Read Full Review

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“ I registered with 123-reg last september,but did not...”

Written on: 20/03/2011

I registered with 123-reg last september,but did not start using until January. Many problems with send/receive and lost business, until I found out by chance that 2 other organisations were using my site. I am now leaving and would not recommend this company… Read Full Review

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“My site has goen down twice in the last month and...”

Written on: 19/03/2011

My site has goen down twice in the last month and there's no-one working there at the weekend so I'm screwed. It's losing me a lot of money and I'll be cancelling my contract with them on Monday, if I can get through to them as the customer service is terrible.
Avoid… Read Full Review

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“Impossible to contact by phone, (god help if you if...”

Written on: 17/03/2011

Impossible to contact by phone, (god help if you if you forget a password - their retrieval link just produces a page of code,which doesn't exactly inspire confidence...), no email address given and they renew domains without permission by debiting your card.

AVOID!!!… Read Full Review

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“AVOID 123-REG AND WEBFUSION AT ALL COSTS! ”

Written on: 14/03/2011

AVOID 123-REG AND WEBFUSION AT ALL COSTS!

I use 123-reg regularly to register .co.uk domains - Their prices for .co.uk's are very reasonable however their other domains are a bit pricey. A .com can be found at a quarter of the price on other sites. Overall their domain registration is okay.

That being said however, their dedicated servers are just awful! The packages are way overpriced for what you get. Their £69.99 per month servers running linux can be found on other websites for as little… Read Full Review

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“Terrible service, stay WELL clear. ”

Written on: 11/03/2011

Terrible service, stay WELL clear.

Despite the fact I phoned them (on their paying hotline!) to request cancellations, they made some of my domains auto-renew.

After having enough, I'd been using them for five years, I decided to transfer to a new hosting company. They explained to me that the only way I can transfer hosting is to take everything down immediately, despite the fact I'd paid for hosting with them for another 2 weeks.

Terrible service, I am moving all my domains away from… Read Full Review

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“I left a review here last week and decided it would be...”

Written on: 08/03/2011

I left a review here last week and decided it would be fair to follow it up.

123-Reg have since issued me a refund - and to their credit - pretty quickly too. I have always found the company to be useful for quick and easy domain registration, but the customer support and control panel really do need addressing.

If it wasn't for my recent bad experience, I would probably rate them 3.5 out of 5… Read Full Review

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“Been with them for years and ok if no problems occur....”

Written on: 08/03/2011 by titusgroan (8 reviews written)

Been with them for years and ok if no problems occur. But I am not happy that they are Impossible to contact on phone and am looking to move away because of this - well thats why I am here!… Read Full Review

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“Exactly the same issue as the review below. ”

Written on: 04/03/2011

Exactly the same issue as the review below.

I'm absolutely disgusted and finding it impossible to contact them.

Avoid 123-Reg… Read Full Review

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Richardwinslow's Comment

Written on: 07/03/2011

Sorry you have had problems contacting us, if you want me to look in to your account, please send details with your username to richard.winslow@123-reg.co.uk and I can look in to this in more detail. Thanks, Richard.

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“I am so angry. ”

Written on: 03/03/2011

I am so angry.

This company has just helped itself to my credit card, which I am unable to delete ( except by calling a premium rate number).I called the number that took 15 minutes to find on their support website only to be spoken to by a chap who really did not care at all. It seemed as if I was bothereing him that I had the audacity to call

This is surely theft as they will not refund my card.

I did not want domains being renewed and tried to "untick" several times.

They still charged… Read Full Review

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“i have been with 123-reg for more than a year and...”

Written on: 20/02/2011

i have been with 123-reg for more than a year and managing 4 to 6 domain with this comapany. As long as i have experienced, this is very reliable company and offer domains for less price, with quick and friendly support available. user interface is very friendly. Once i had mistakenly paid 2 times for a domain, reported it and got my 2nd payment back within a day. I will recommend it to all of you folks.

thanks… Read Full Review

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“123-reg just stole over £100 from my bank account....”

Written on: 19/02/2011

123-reg just stole over £100 from my bank account. They have an automatic renewal system (basically a scam) that auto-renews anything that expires. I took every step to cancel auto updates but the money still went out. Avoid 123-reg… Read Full Review

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“just got off the phone with the support team, i was...”

Written on: 17/02/2011

just got off the phone with the support team, i was canceling my instantsite package that they offer (instant site is c**p) but they were really helpful and happy i got a 100% refund and was only on the phone for just over a minute. CHEAP domain names i was really chuffed i got my .org.uk domain for £6 for two years when i got quoted £19 for one year on another site. would highly recomend in my experience!… Read Full Review

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Webfusiononline's Comment

Written on: 05/04/2011

Hi
<br/>
<br/>Thanks for your feed back, I work on behalf of 123-REG.
<br/>
<br/>Just to let you know that we have now upgraded our Instant Site packages.
<br/>
<br/>So we now offer many more features such as ;
<br/>
<br/>. Increased control and customisation of hundreds of templates.
<br/>
<br/>. New easy-to-add modules such as Google Maps and File Download function
<br/>
<br/>. Improved 'build and save' functions
<br/>
<br/>
<br/>http://www.123-reg.co.uk/instantsite/
<br/>
<br/>Regards,
<br/>
<br/>Ricky

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“I've been using 123-reg for about 3 years and overall...”

Written on: 16/02/2011

I've been using 123-reg for about 3 years and overall their domain and hosting services provide good value for money, and for those reasons I would recommend them for domain registration and web hosting.

However the 123-reg customer service leaves A LOT to be desired. Their "ticket system" is very strange, and it seems whichever member of staff is free answers your enquiry. The problem being that many tickets require a conversation but each response is given by a different customer service… Read Full Review

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Richardwinslow's Comment

Written on: 16/02/2011

Hi there, thanks for the review.
<br/>
<br/>123 do renew domain names and services automatically, and do store card details. This was a change put in place over the last year and communicated out. Now whenever you enter payment details through the control panel we inform of this policy.
<br/>
<br/>This is done to both protect customers sites and domain names by keeping them online as well as ensure growth of the business.
<br/>
<br/>123 are good in the fact that you can, as you have mentioned, set domains to expire by ticking a box within their control panel. Hosting products however are done by a phone call to the relations department, this allows us to learn more about why customers are cancelling, as well as trying to retain.
<br/>
<br/>With the website builder you used, can you let me know if this was SiteFusion or InstantSite? If you have feedback on how the product could be improve drop me an email (richard.winslow@123-reg.co.uk) and I shall ensure our product management team get the feedback to help changing the products for the better.
<br/>
<br/>Within customer service we are working to change the quality of our support, this is where I come in. My goal is to ensure that customers receive a fast response that is accurate and correct. There is a long way to go, but our business, from the CEO down, are investing to improve our service and support. I hope you see this changing, as a long standing customer, over the next quarter.
<br/>
<br/>Our CRM is also under review, both the customer and support side of things, we do want to change the way things are done totally to ensure consistent support on a ticket for a customer, as well as different tickets for that customer. That is planned for the end of this year. Again, any feedback you can provide me by email will help shape the way forward for our customers, so please drop me a line.
<br/>
<br/>Thank you, Richard.
<br/>
<br/>

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“Have found 123 fine for basic hosting, but I was most...”

Written on: 11/02/2011 by richardharden1 (1 review written)

Have found 123 fine for basic hosting, but I was most disappointed with their Site Fusion (SiteFusion) web-building package, which is clunky and incapable of doing some perfectly basic things. Most astonishingly, it is apparently incapable of showing linked text in more than one style throughout the site! They confirmed this to me after I chased, for the second time, a help query to which no answer at all had been given.

They were perfectly nice about refunding the cost of Site Fusion, but I… Read Full Review

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Richardwinslow's Response to richardharden1's Review

Written on: 11/02/2011

Hi there, sorry you had issues with our SiteFusion product. This is a brand new product and we are finishing off polishing the corners.
<br/>
<br/>We went live with an upgraded and updated version last Monday, which fixed some issues.
<br/>
<br/>There is a new version for release by the end of this quarter, and the formatting issues should be totally streamlined at that point.
<br/>
<br/>If you do have specific information I would love to hear about it so that we can build this in to future releases, just drop me an email, richard.winslow@123-reg.co.uk and will get back to you.
<br/>
<br/>Thanks, Richard.

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123-reg.co.uk