123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2090
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
? Ask our helpful community of experts about this product or company
123-Reg - www.123-reg.co.uk - Ask a question now

Media Gallery for 123-Reg - www.123-reg.co.uk

123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Beware of 123-reg”

Written on: 17/01/2012 by warts (2 reviews written)

I have a single domain with 123-reg and I really wish I didn't. There support is awful. All I want to do is change the DNS (a five minute job I can do myself) but their system has an 'error' and they have taken five days and have still not sorted it. I know they are a webfusion company and so the support is bound to be bad but they really are beyond a joke. Anyway if you are looking to buy a domain name save yourself and don't use 123-reg (or any webfusion company for that.) … Read Full Review

Visit 123-reg.co.uk
Report this review

“asked for help”

Written on: 16/01/2012 by zee123 (2 reviews written)

been with 123reg for over 6 years , it did have a bad patch years ago and I moved some domains out,BUT things changed, have NEVER been let down when asked for help,website great to use and prices very reasonable,will allways praise 123 if service stays the same..zee… Read Full Review

Visit 123-reg.co.uk
Report this review

“Auto-renewal scam merchants - awful, awful, awful!!”

Written on: 13/01/2012

I've no experience of the quality of their hosting, but I got caught in their much-maligned auto-renew. I won the argument and was refunded by Paypal, but I will never, ever, ever, EVER use them again, and I would caution everyone else to avoid them too. Here's my tale, if you can be bothered reading it: I bought a couple of domains from 123-Reg last year with the intention of optimising them. They were cheap and cheerful, and I purchased for them for 1 year. Anyway, life happened, and I never… Read Full Review

Visit 123-reg.co.uk
Report this review

“Don't ever go with 123-reg - especially with wordpress!”

Written on: 12/01/2012 by Toddj (1 review written)

There servers are so slow and cannot handle wordpress or database driven websites at all. They said over christmas that they were spending a couple of days moving all Database websites to new servers. it is now January 12th 2012 and they told me today it will be a few more days. Making any changes on the sites is near to impossible due to losing connectivity every five mins. I keep getting error messages on the site that visitors will see e.g. unable to connect to database. Every time I… Read Full Review

Visit 123-reg.co.uk

Guest's Response to Toddj's Review

Written on: 14/01/2012

Agree! I got here googling around to see if I was the only person suddenly having difficulty updating sites via FTP (using Dreamweaver, but I also tried Filezilla) on my 123-reg sites. Sites with other ISPs (webhost.ie, LCN and PlusNet) are as fine as always. I'll give them a chance if they are in transition to a better place, but it isn't good right now.

Reply to this comment

Redeyedmonster's Response to Toddj's Review

Written on: 22/01/2012

My experience exactly - avoid 123-reg at all costs!

Reply to this comment

Toddj's Response to Toddj's Review

Written on: 17/01/2012

Peter - That is outrageous - is that your business website?

If it is, and it has effected your takings for the week you need to speak to someone high up and voice your concern (and don't take no for an answer), I would say a couple hours downtime is bad enough in terms of business, but 5 days is simply unacceptable!

Reply to this comment

Peterjohnson's Response to Toddj's Review

Written on: 17/01/2012

fail company. we couldn't change our DNS on 123reg domains for the past 5 days as they are 'copying stuff over to a new server'.. Ridiculous that they imply that 5 days of locking customers out is normal.

Reply to this comment

Toddj's Response to Toddj's Review

Written on: 16/01/2012

I managed to make them move our site to a new server (which they were in the process of doing) quicker than they were going to do it (had been waiting four weeks) by publicly commenting on there facebook page - So far the site seems to be working fine (touch wood) so an interim solution for you could be the same and then when the time is right move to a better provider

Reply to this comment
Report this review Read 5 Comments

“Stay away from 123-reg”

Written on: 06/01/2012 by Kerry.T (1 review written)

I have been with 123-reg since July 2011 and all I have to say is NEVER try them. From the start there have been nothing but problems. I have the unlimited shared hosting package and unlimited it is not. I have 5 sites on my hosting package and each of them have a small amount of traffic and all suffer from the server failing and end up losing money. Two of the sites use Wordpress and 1 uses Prestashop and they all run painfully slow and often time out. They don't even allow cron jobs and when… Read Full Review

Visit 123-reg.co.uk
Report this review

“My SSL was never sent & non-existent support.”

Written on: 06/01/2012 by Develio13 (2 reviews written)

123-Reg is by far the worlds worst company, I bought an SSL Certificate with them and after 24 hours I get an e-mail saying they failed to generate my SSL and to send my CSR again. I replied to the e-mail with the CSR again and about 5 - 6 hours later they tell me it's failed and to send as attachment. I copy it into notepad and upload as an attachment, a few hours later I was told it was successful and I'd get an e-mail from GlobalSign within the next 24 hours. So two days later and still… Read Full Review

Visit 123-reg.co.uk
Report this review

“Worst Hosting Company -123reg or webfusion”

Written on: 05/01/2012 by michael.o (1 review written)

123-Reg are the worst hosting providers. I have lost so much money due to server errors and my website not showing. They are so uncooperative and do not know what they are doing. STAY AWAY… Read Full Review

Visit 123-reg.co.uk
Report this review

“EXCELLENT HELP WHEN NEEDED”

Written on: 31/12/2011 by BrianGailey (1 review written)

I had excellent help with trying and succeeding with placing domain names in parking. The assistant I was in contact with was called Kamaldeep, a very understanding and patient with someone very new to Domain Parking. Many thanks 123-reg… Read Full Review

Visit 123-reg.co.uk
Report this review

“Avoid 123-reg ”

Written on: 29/12/2011

I was formerly with Supanmaes, a great company, who were unfortunately bought out by this most horrendous company. I recently upgraded to their unlimited package which is a complete joke. Although it boasts unlimited everything i.e. sites, applications etc. you are actually very limited by the resource they allow you. I run two wordpress sites on this package and most of the time they run at a snails pace. I have had numerous issues and every time I have raised one they have tried to… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Comment

Written on: 01/01/2012

Hey,

My name is Mohammed I work in behalf of 123-reg if you could contact us and request to speak to myself Mohammed Mundhir or provide us with your 123 username as I would like to investigate this matter and ensure this does not occur going forward.

Reply to this comment
Report this review Read 1 Comment

“123 Reg just exceeded my expectations by a mile!”

Written on: 22/12/2011

I wanted help in redirecting my emails when I added my domain to wordpress. They were not just helpful with advice, but they made the changes for me and the online chat facility is instant and very user friendly. When I called them I was feeling overwhelmed in a very "techie" process, with little help from worpress, but 123 reg just made the changes for me whilst I waited. Great service and this is not the first time they have helped me!… Read Full Review

Visit 123-reg.co.uk
Report this review

“Cannot remove payment details”

Written on: 19/12/2011 by rcusername (8 reviews written)

OK, some may not consider this an issue, but I have just tried to remove my payment details which have been stored without my permission. Usually, I get a reminder and pay using a credit / debit card. I get reminders around 60 days before the domain name expires. Plenty of time, no? Anyway, I've heard of customer's domains being renewed when they do not wish them to be, so I'd rather not let them store my card details. I have also had payment issues with Webfusion (a sister company)… Read Full Review

Visit 123-reg.co.uk

Rcusername's Response to rcusername's Review

Written on: 19/12/2011

It's not the full review that I wrote review?!

Anyway, continued:

It basically says on their wen site you can remove payment details, but when you call them, they won't do it. It's now part of their terms. Never used to be.

They're my details and I should be able to remove them. I believe they use these tactics to fleece people when they forget to opt out of the renewal process.

I've previously had payment issues with Webfusion, a sister company of 123-reg, so just don't trust them

Don't bother with these guys. Spend your money with a company who cares.

What a joke.

Reply to this comment
Report this review Read 1 Comment

“Really .. quite annoyed to be honest”

Written on: 19/12/2011 by blueplex (1 review written)

Ok in June 2011 I received 3 domains rebilled time and time again by taking money from the card stored and had to request refunds for each invoice. They then claim I have not paid for another domain even though I have an email invoice saying the domain has been paid in full. After threat of talking to my lawyers (yes over £6 thats all) they backed down and said they were removing the invoice from the overdue account as a gesture of goodwill So in summary 123-reg its not a good idea to ask… Read Full Review

Visit 123-reg.co.uk
Report this review

“Assistance in domain handing and instant help on line”

Written on: 11/12/2011

Hi, I recently designed a basic web page and needed it to be pointed at by my domain. Consequently the domain I had at the time would not allow access to the domain settings without paying a fee to manage the domain settings. This fee was payable annually at a cost of approximately £20. I was not happy with this so I decided to transfer my domain to 123-reg.co.uk, which provides myriads of web functions. The transfer was completed seamlessly. I then needed to point… Read Full Review

Visit 123-reg.co.uk
Report this review

“Good cost, but always issues!”

Written on: 07/12/2011 by Phillshaw (1 review written)

I have gone from ranting about 123 being great to considering leaving them! Overall they're efficient, if, or rather when, there's an issue they're quick to respond but I'd prefer to never talk to a company but for them to just have a product that works. I run a Wordpress blog from 123 and almost every day I run into 500 server errors, these aren't caused by me but from the Server themselves. I have had numerous support cases because I just cannot access my site on a regular basis. The cost… Read Full Review

Visit 123-reg.co.uk
Report this review

“Password not protected”

Written on: 07/12/2011 by nainishb (1 review written)

I bought several domains, webhosting package and webmail access from these guys. The process was simple enough and good pricing. The problem has come with the webmail access: - it is a poor interface, especially compared to the free email services have made - our ability to access it over the preceeding month had been poor, it has been unavailable for several days for different users, so we have had to use our non-word emails - I can't access it through Firefox and Opera is not… Read Full Review

Visit 123-reg.co.uk
Report this review

“Thanks to 123-Reg”

Written on: 30/11/2011 by jason-d1 (1 review written)

I have used 123 Reg for a number of years. Like all registrars, they have their pros and cons but on the whole their pros far outweigh the cons. One definite, recent 'pro' is that have just helped me out with a very time consuming issue which was effecting our domain names and I am very pleased with the level of support we received. Keep up the good work… Read Full Review

Visit 123-reg.co.uk
Report this review

“123-Reg Great help to a small business”

Written on: 29/11/2011 by Niels (1 review written)

I have used 123-reg for more then 10 years both as my domain provider as well as dedicated server provider. For a small business like mine it is important that problem get solved quickly. Now as you all know 123-reg prices are amongst the lowest in the market, but the most surprising thing is that they are able to deliver almost the same value for money as companies charging many times more. And yes of cause I have experienced glitches in the system but a phone call normally solve that… Read Full Review

Visit 123-reg.co.uk
Report this review

“Is this the worst hosting company in the world”

Written on: 24/11/2011 by pmal11 (1 review written)

After registering a couple of domains for about 2 years I was contacted post the renewal date with demands. This was unpleasent but I renewed and said never again, as the date approached again this time they made it so hard to move to another company to force me to resign. I let them lapse and resigned again else where, I would rather risk losing the domains than sign with this company. If this was the only hosting company in the UK, I would not use them. If they gave away free domain and… Read Full Review

Visit 123-reg.co.uk
Report this review

“Sazzle”

Written on: 21/11/2011 by sazzle73 (1 review written)

123-reg are fantastic they are there to help whenever I have a question, they sort things straightway via email, excellent company :-) I have bought many many website domains through them easy peasy… Read Full Review

Visit 123-reg.co.uk
Report this review

“Overall service..9.75/10”

Written on: 10/11/2011

I was recommeded 123reg by a friend about 8 years ago and I've had my domains and hosting with them for over 7 years now. In that time I'd say their customer service is excellent and I've only had one minor hitch with them in that time. They offer a variety of packages and the control panel for the domains is simple and straight forward to use...no complaints..:-)… Read Full Review

Visit 123-reg.co.uk
Report this review
overview
123-reg.co.uk