123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
83% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“After years of doing business with them we made one...”

Written on: 26/12/2010

After years of doing business with them we made one slip with a contract, 123 reg had our money and were not going to refund us for unwanted and unused services. There are better & cheaper companies out there… Read Full Review

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“I strongly recommend NOT using 123-Reg. After 12...”

Written on: 25/11/2010

I strongly recommend NOT using 123-Reg. After 12 mths, I still hd no working email I had paid upfront for. They make it very difficult to cancel contracts and cannot be easily contacted. I used them for personal and business purposes. It was only with seriously threatening action that our busiess was reimbursed for nearly a year of unauthorised payments taken… Read Full Review

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“Like others on this thread I was a Supanames customer...”

Written on: 20/11/2010

Like others on this thread I was a Supanames customer who got moved across to 123. Supanames were fantastic - this shower are krap. Support seems to be non-existent. I'm really fuming that I still have almost 2 years left on my package here - and I'm going to have to walk on the balance because I need my site to be reliable. Rubbish - would give 0/5 but it seems the lowest mark is 1… Read Full Review

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“i was unfortunate enough to get moved over from...”

Written on: 17/11/2010

i was unfortunate enough to get moved over from supanames who were excellent i then compounded my woe by purchasing another hosting pack without realising how bad the customer backup and service was. I have been trying on and off for six months to access my site to update it. Login details seem to have been changed without notification. Not to be reccommended to anybody. Bring back supanames!… Read Full Review

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“DO NOT USE ”

Written on: 09/11/2010

DO NOT USE
123 REG might appear to be good value...until you have a problem. Be warned that the technical support is non-existant...very, very poor service… Read Full Review

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“Cheap and far from cheerful. So many problems it's...”

Written on: 08/11/2010

Cheap and far from cheerful. So many problems it's hard to know where to start! Incredibly poor communication - no-one I've reached in their "close-it-quick" support system seems to bother reading what I tell them and no-one online or in the umpteen phone calls I've made has managed to answer any of my (very simple) questions. Their online payment system failed repeatedly, and their support team seemed unable to understand the difference between buying domains and buying hosting. I can't risk… Read Full Review

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“Anything other than purchasing a simple web domain -...”

Written on: 02/11/2010

Anything other than purchasing a simple web domain - DON'T BOTHER!

Incredibly difficult company to deal with especially the support team, a certain member of the team (J) give's different information about the same issue everytime you call up the 10p per minute line, the hold is obviously exaggerated, they never do as they say! put you on hold all the time.

JUST AWFUL!! So so stressful.

You want to add an email account onto your domain?? £12.99 brilliant price!! what they dont tell you is it… Read Full Review

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“One word: Awful. ”

Written on: 29/10/2010 by YFCMickey (2 reviews written)

One word: Awful.

Full review:
If you want to do anything more than just buy a domain name. I wouldn't touch 123Reg with a bargepole. Utterly awful pricing. If you want to do anything, you'll find out that it's only available if you spend yet another £4-£10pcm.

The 'control panel' is the most horrid. Navigating around was a chore and with every click was just another 5 adverts on how to spend more money with 123Reg. Most of the time the ads were about how improve your package to cover the… Read Full Review

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“STAY AWAY FROM 123-REG ”

Written on: 21/10/2010

STAY AWAY FROM 123-REG
What a shower of dunces this lot are.

We have been an affiliate for 8 years and got paid regularly until 2 years ago.

We have registered over 1000 domains with them for our clients over the years which all qualified for affiliate commission. Now they say they will not pay fees due since 2008 nor will they supply full details of all transactions.

Support tickets (lots of them) get canned replies and managers to whom we have spoken to on the telephone NEVER call back… Read Full Review

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“RUBBISH ”

Written on: 21/10/2010 by PNSA (1 review written)

RUBBISH
Changed my login details without telling me in any way. so could not upload files for weeks.
Cancelling hosting is a NIGHTMARE. the process of climbing Everest would be easier.
Even if you move your hosting and they know you no longer have hosting with them THEY STILL CHARGE YOU

DO NOT USE THIS COMPANY...YOU HAVE BEEN WARNED… Read Full Review

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“123-reg hosting Avoid -- I have made the mistake...”

Written on: 20/10/2010 by simonj300 (1 review written)

123-reg hosting Avoid -- I have made the mistake of transferring my business onto 123 reg. This was due to my private web master moving on to do other things. So what's the difference.. You just can not get to speak to a real person at 123-reg. You have no control over how long your site/emails are going to be down.. Cause you are totally dependant on them to READ your email. They are totally lousy at support the default response always being 'auto response ' some 4 -6 hours after you have… Read Full Review

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“Automatically renews domains...i was slapped with...”

Written on: 18/10/2010

Automatically renews domains...i was slapped with massive 90 quid charge WITH NO REFUND..they are truly awful and extortionate in price!… Read Full Review

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“I've actually been with then for approx 5 years and...”

Written on: 17/10/2010 by jamzack (2 reviews written)

I've actually been with then for approx 5 years and haven't had any trouble! Quite the opposite, when money was taken for something I hadn't authorised, it was refunded immediately. It turned out I had authorised it with automatic payment, but they told me how to turn that feature off so it wouldn't happen again. On another occasion I had trouble uploading a new website as I was a file missing (which I didn't realise at the time!) Anyway, I couldn't find a phone number, but emailed them and got… Read Full Review

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Guest999's Response to jamzack's Review

Written on: 18/10/2010

mines dot com iv been told i cannot get a refund what was your domain please?....I may have to go to newspapers about them..etc

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“Just crapola all round. They wont help you without...”

Written on: 15/10/2010

Just crapola all round. They wont help you without charging you a fortune, poor access to telephone numbers to resolve issues on the pone. Overly complicated interface, EXTREMELY POOR website functionality for a hosting form... expecting us to build upon their skill? when the control panel comes across like something from 1998? Avoid, and to put things in perspective, I work in I.T. Everything just seems cheap and nasty no frills but they have cut too many corners, doesnt seem like an… Read Full Review

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“Utter Sierra Hotel India Tango! Don't touch them with...”

Written on: 25/09/2010

Utter Sierra Hotel India Tango! Don't touch them with a barge pole!
I have been stupid enough to use 123-reg for a total of 6 years on and off and Where do I start? Everything is difficult with 123-reg.
Customer service? What customer service. Nobody gives a toss at 123-reg. All they are any good at is taking your money.
They change your login details without telling you then send the wrong details which of course dont work.
Basically if you can imagine a problem that you might encounter with a… Read Full Review

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“This is not a company but a website designed to steal...”

Written on: 24/09/2010

This is not a company but a website designed to steal your money. Simple Avoid, DO NOT USE 123-REG… Read Full Review

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“Yesterday I purchased a domain through 123-reg. ”

Written on: 21/09/2010

Yesterday I purchased a domain through 123-reg.
All seemed to go well.
As they say registering can take up to 24 hours I gave that time and then checked to see my domain was taken off the market.
Was it? no!
I queried this online having read here about the telephone support(lack of)only to be told my domain was not registered and thus still for sale, however they had taken my money pretty damn quick - no 24 hour wait there!
I have now been asked to 'update my card details' so they can refund my… Read Full Review

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“In theory the products are great. BUT! They take money...”

Written on: 21/09/2010

In theory the products are great. BUT! They take money from your account when you do not want them to and when you complain they hold you to ransom by stopping you getting in to your account. Even though there are products and services that you own on it. Their customer service is appalling and they are not interested in the customer at all!… Read Full Review

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“My thoughts are similar to so many others. I...”

Written on: 21/09/2010

My thoughts are similar to so many others. I previously had Supanames accounts and the support was fantastic.

Since things have been under 123-reg's control, I've been irritated by them on a couple of occasions. They basically don't seem that interested in helping the customer and also are very quick at grasping the issues with particular support queries.

The Control Panel is very poor too - not intuitive at all.

Overall, sorry, I just can't recommend them… Read Full Review

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“Used them for years. ”

Written on: 17/09/2010

Used them for years.

Now I need support, they are singularly useless. They've charged me for domain renewals that I flagged to lapse, and have charged for an SSL certificate renewal that they haven't delivered. Moreover, requests for support are ignored. They've taken my money - and apparently - that's enough for them. No need to provide what they've charged for!

Truly awful. Please, please avoid… Read Full Review

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