123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Support issues are responded to efficiently. ”

Written on: 16/05/2011

Support issues are responded to efficiently… Read Full Review

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“Helpdesk always very quick to deal with any issues”

Written on: 13/05/2011

Helpdesk always very quick to deal with any issues… Read Full Review

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“Excellent help desk via the website. Problem solved...”

Written on: 13/05/2011

Excellent help desk via the website. Problem solved with little fuss! Thankyou… Read Full Review

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“Customer service with 123-Reg.co.uk has been a nice...”

Written on: 13/05/2011

Customer service with 123-Reg.co.uk has been a nice surprise. I have been a customer for a few years with several domains. Every ticket raised has been promptly addressed.

I raised a new ticket this morning (13/5/11) and it was resolved four minutes later!

Possibly not the cheapest domain/service provider, but if the customer service remains as good as this, then I will not be looking elsewhere.

Highly Recommended.

A.Evans… Read Full Review

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“Despite being initially frustrated with not being able...”

Written on: 12/05/2011

Despite being initially frustrated with not being able to speak to a real person at 123-reg, I used their online support function. To be honest, I expected to receive an auto-response, followed by a vague answer to my question a week later. I was pleasantly surprised to receive a personal, friendly sounding response by email just minutes after I contacted them. They had looked into the problem and resolved it. Very impressed. I responded with a 'thank you' and they responded with a 'you're… Read Full Review

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“we use 123-reg to host all of our domains... ”

Written on: 12/05/2011

we use 123-reg to host all of our domains...

I earlier asked a question regarding a change I needed to make and received a response in no less than 3 minutes. Not only that but they actioned the change for me... The interface is relatively no frills but allows comprehensive controls for managing your domains, whether you want to add A records or if you want to change your nameservers its a breeze to do... Not only that - they have great prices for domain names, especially co.uk ones!!… Read Full Review

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“Very helpful support from 123-reg, thank you Ben. jt.”

Written on: 12/05/2011

Very helpful support from 123-reg, thank you Ben. jt… Read Full Review

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“123 reg does not deserve a star but had to give that...”

Written on: 11/05/2011

123 reg does not deserve a star but had to give that to them as there is nothing less than that on this platform.

If you want to deal with a company that offers little or no support, awful service and an absolute waste of time, then go to them for your domain registration… Read Full Review

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“The FAQ's are pretty poorly written, and depending on...”

Written on: 11/05/2011

The FAQ's are pretty poorly written, and depending on who you get on the support desk (some are script sheet kids who are not interested, some go out of their way to help) can resolve issues quickly.
the dns control panel is better than alot of offerings.
guys - you need to review those FAQ's and apart from the spelling mistakes and the way they are written, perhaps some more clarification on transfer of domains, in or out!… Read Full Review

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“I've used other hosting sites before that seem to have...”

Written on: 11/05/2011

I've used other hosting sites before that seem to have little to no customer support. With 123-reg I received very fast and efficient support within minutes of submitting an issue that arose with my hosting… Read Full Review

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“I've never had a problem with 123's services, and i...”

Written on: 11/05/2011

I've never had a problem with 123's services, and i can't comment on value-for-money but I CAN say that when i had a major problem with my site today (ALL my own fault!), they responded quickly, personally and went out of their way (and beyond the terms of their service agreement) to solve the problem for me - completely, and within hours - so they get my vote… Read Full Review

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“Great service great 24/7 grerat prices just overall GREAT!”

Written on: 09/05/2011

Great service great 24/7 grerat prices just overall GREAT!… Read Full Review

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“123-REG. FORGET THEM BEFORE YOU EVEN START. ”

Written on: 05/05/2011

123-REG. FORGET THEM BEFORE YOU EVEN START.

This company does NOT have a Customer Service department - at least nothing that remotely deserves that title. I am simply AMAZED at the numbskull responses you get from their e-mail 'support' personnel; it honestly beggars belief.

We have had three issues with the service they (don't) supply over the past twelve months; all three of which could have been cleared up in five minutes each, but instead each has taken 4-5 days - and in one case three… Read Full Review

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“Not a great service. Webmail does not work with...”

Written on: 04/05/2011

Not a great service. Webmail does not work with Thunderbird at present, web calendar has key functions missing. Answering problems is via e:mail with slow responses.

I wouldn't go for it again… Read Full Review

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Kevin Varley's Comment

Written on: 31/05/2011

" Webmail does not work with Thunderbird"?
Thunderbird is a POP/IMAP/NNTP Client, webmail is accessed via your web browser.

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“Painfully slow connection if running a Joomla website. ”

Written on: 04/05/2011

Painfully slow connection if running a Joomla website.

We have told them about the problem and it is one they are aware of but it's almost a week and still nothing has been done.

Looking for a new supplier… Read Full Review

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“PLEASE DO NOT WASTE YOUR MONEY! DO NOT USE THIS COMPANY! ”

Written on: 03/05/2011

PLEASE DO NOT WASTE YOUR MONEY! DO NOT USE THIS COMPANY!

I signed up for there instant site service 4 days ago and have received nothing.

At first their support team told me to wait 24 hours to be able to access and start building my website, now they are just ignoring my messages. It is impossible to get them on the phone.

AVOID THIS COMPANY PLEASE, READ THE OTHER REVIEWS, I WISH I HAD BEFORE PAYING FOR NOTHING!


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“As a domain name registrar, 123-reg may just scratch...”

Written on: 29/04/2011 by ChrisSimpson (1 review written)

As a domain name registrar, 123-reg may just scratch the surface for the level of service they provide. Anything else their general lack of real human communication is most annoying. For example, much of their company seems to rely upon heavily automated systems which, fail to address the more personable nature required when performing customer service duties. Many people I have spoken with within this sector often agree without reserve that 123-reg has a very bad reputation across the board… Read Full Review

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“I feel that 123reg are very good. I was constantly...”

Written on: 18/04/2011

I feel that 123reg are very good. I was constantly kept updated by email when ever my services were going to expire or were up for auto renewal, I was also given clear instructions on how to allow the domains to expire. Instead of ignoring the emails and then getting annoyed when a payment is taken, I think it is common sense to be aware of the fact that you are paying for a service, you are giving your details over to somebody, the obvious thing to do would be to make sure to read everything… Read Full Review

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“Hello, ”

Written on: 14/04/2011

Hello,

I've been with 123reg for about 3 years and I've had countless problems since day 1. I didn't want to transfer the services I used because of the hassle and I told myself that with time their services would improve (any decent company usually builds experience and learns from its mistake) but it has steadily gone worse and worse. Technically they are appalling, if something works straight away then it means you've been very lucky. The control panel is confusing and full of bugs. Their… Read Full Review

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Webfusiononline's Comment

Written on: 28/04/2011

Hi
<br/>
<br/>I work on behalf of 123-reg.
<br/>
<br/>Sorry to hear that you had such a bad experience whilst using our services.
<br/>
<br/>I would be interesting in discussing your experiences, views further in order to gain feedback on how we can avoid such issues in the future.
<br/>
<br/>If you wish to provide further feed back please email me at ricky@webfusion.com.
<br/>
<br/>Regards,
<br/>
<br/>Ricky

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“Very bad customer support, they would not read my...”

Written on: 09/04/2011

Very bad customer support, they would not read my ticket and just pasted in a standard response NOTHING to do with my request. Avoid at all costs, it's just another big company taking advantage of their size to get as much money as they can from you.

They tricked me into thinking my domain was cancelled but then charged me anyway, then ignored all communication regarding this.

I will never deal with this company again… Read Full Review

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