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Written on: 11/03/2011
Terrible service, stay WELL clear.
Despite the fact I phoned them (on their paying hotline!) to request cancellations, they made some of my domains auto-renew.
After having enough, I'd been using them for five years, I decided to transfer to a new hosting company. They explained to me that the only way I can transfer hosting is to take everything down immediately, despite the fact I'd paid for hosting with them for another 2 weeks.
Terrible service, I am moving all my domains away from… Read Full Review
Written on: 08/03/2011
I left a review here last week and decided it would be fair to follow it up.
123-Reg have since issued me a refund - and to their credit - pretty quickly too. I have always found the company to be useful for quick and easy domain registration, but the customer support and control panel really do need addressing.
If it wasn't for my recent bad experience, I would probably rate them 3.5 out of 5… Read Full Review
Written on: 08/03/2011 by titusgroan (8 reviews written)
Been with them for years and ok if no problems occur. But I am not happy that they are Impossible to contact on phone and am looking to move away because of this - well thats why I am here!… Read Full ReviewVisit 123-reg.co.uk
Written on: 03/03/2011
I am so angry.
This company has just helped itself to my credit card, which I am unable to delete ( except by calling a premium rate number).I called the number that took 15 minutes to find on their support website only to be spoken to by a chap who really did not care at all. It seemed as if I was bothereing him that I had the audacity to call
This is surely theft as they will not refund my card.
I did not want domains being renewed and tried to "untick" several times.
They still charged… Read Full Review
Written on: 20/02/2011
i have been with 123-reg for more than a year and managing 4 to 6 domain with this comapany. As long as i have experienced, this is very reliable company and offer domains for less price, with quick and friendly support available. user interface is very friendly. Once i had mistakenly paid 2 times for a domain, reported it and got my 2nd payment back within a day. I will recommend it to all of you folks.
thanks… Read Full Review
Written on: 19/02/2011
123-reg just stole over £100 from my bank account. They have an automatic renewal system (basically a scam) that auto-renews anything that expires. I took every step to cancel auto updates but the money still went out. Avoid 123-reg… Read Full ReviewVisit 123-reg.co.uk
Written on: 17/02/2011
just got off the phone with the support team, i was canceling my instantsite package that they offer (instant site is c**p) but they were really helpful and happy i got a 100% refund and was only on the phone for just over a minute. CHEAP domain names i was really chuffed i got my .org.uk domain for £6 for two years when i got quoted £19 for one year on another site. would highly recomend in my experience!… Read Full ReviewVisit 123-reg.co.uk
Written on: 16/02/2011
I've been using 123-reg for about 3 years and overall their domain and hosting services provide good value for money, and for those reasons I would recommend them for domain registration and web hosting.
However the 123-reg customer service leaves A LOT to be desired. Their "ticket system" is very strange, and it seems whichever member of staff is free answers your enquiry. The problem being that many tickets require a conversation but each response is given by a different customer service… Read Full Review
Written on: 11/02/2011 by richardharden1 (1 review written)
Have found 123 fine for basic hosting, but I was most disappointed with their Site Fusion (SiteFusion) web-building package, which is clunky and incapable of doing some perfectly basic things. Most astonishingly, it is apparently incapable of showing linked text in more than one style throughout the site! They confirmed this to me after I chased, for the second time, a help query to which no answer at all had been given.
They were perfectly nice about refunding the cost of Site Fusion, but I… Read Full Review
Written on: 08/02/2011
I have used 123-reg for about 5 years to buy domains and for hosting two websites and one emailbox. I have only occasionally had problems which have been dealt with through the "ticket" system quite efficiently. My use is very simple and undemanding so maybe that is why I have not had any problems but I really do not have any complaints except that the pages through which one manages the various elements are not easy to navigate and must have been developed by a real geek. I am not one of… Read Full ReviewVisit 123-reg.co.uk
Written on: 07/02/2011
I've used 123-reg for nearly 10 years, and the support is indifferent at best - autoresponders by default, humans after a few days.
But I've really had a problem with a SSL cert I bought for a client last year. My name and credit card aren't on the clients account, and their SSL cert isn't on _my_ account's list of auto renewed services. But they auto renewed anyway! They won't refund the £45 (I just got what looks like a cut n paste standard 'we don't do refunds' reply).
I'm trying to get my… Read Full Review
Written on: 06/02/2011
Truly appaling service. They hide away behind their support centre with no phone number and the spped of thier support is poor whilt the relpy itself is not helpful.
Leave well alond… Read Full Review
Written on: 04/02/2011
If I could give a half star I would. I left 123 Reg years ago and only returned because they had been recommended by a reputable company. Well it's de javu all over again. Problems take days to resolve. You raise an issue they open a ticket as they call it, the ticket expires before the problem is resolved and it becomes a cyclic process. I would certainly not recommend them to anyone… Read Full ReviewVisit 123-reg.co.uk
Written on: 03/02/2011
No support, what is the point in having a support system in place if no one gets back to you?
You just get a stupid auto responder and the telephone support is exactly the same.
Word of advice don't do business with this company… Read Full Review
Written on: 25/01/2011
123-reg are truly the worst registrar/company I have ever come across.
Their customer service is non-existent, they will gladly screw you over at any point possible. A few things id like to highlight are - when calling them use their non-premium number 020 8587 7558
When purchasing a URL via PayPal make sure you then go into your paypal account and delete the auto-subscription 'feature'. This is in the 123reg T&Cs, and will automatically renew anything you have paid for via paypal unless you… Read Full Review
Written on: 25/01/2011
Worst customer support in the world. They do not help and hang up on you if you have been waiting along time because their 0871 number brings them revenue. They charged me for a SSL Certificate that I did not order then would not refund me. This company is a joke. Anyone who is thinking of using 123-reg. Well don't you have been warned now go to another provider or be conned by these robbing cheats. 123-reg.co.uk are the worst company in the world… Read Full ReviewVisit 123-reg.co.uk
Written on: 22/01/2011
I wish I could give this company a 0 star rating, I am trying to launch an online store and having been pointed in the direction of 123-Reg by some books that I had read I registered my domain name and then paid my money for the hosting package.
I decided to upload a placeholder page 3 weeks ago and it still isnt on the web. Ive emailed them around 10 times and get a standard response each time and the last 3 messages I have sent they havent even been bothered to respond to.
As far as I can… Read Full Review
Written on: 22/01/2011
This is a weird case - but 123-reg GAVE away one of my domains to one of my Customers without checking with me!
Bought www.lb-sch.co.uk in Jan 2009 and even renewed it in Jan 2011 - but had the registration details as my customers name. Despite me owning the domain for over two years, with NO warning, 123-reg simply took the domain off me and gave it to my customer. No refund of domain fees - nothing. So, pay for a domain with 123-reg and, you never know, they can just GIVE it to a non-paying… Read Full Review
Written on: 18/01/2011
Just dreadful - they had over 1 week constant downtime - which knocked the site out of google for weeks on end, but refused to give any service refund.
Then they have an auto-renewal which stores your credit card and just takes money out without any direct affirmation....so my Instant-traffic service was up for renewal, I didn't want to renew, went to the website on the day it expired, to find they had already taken out the money for another year. Well, you would presume any decent… Read Full Review
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