123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2118
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
? Ask our helpful community of experts about this product or company
123-Reg - www.123-reg.co.uk - Ask a question now

Media Gallery for 123-Reg - www.123-reg.co.uk

123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Hosting, support”

Written on: 26/04/2012

I have been with 123-reg for over 5 years and am extremely satisfied with service support and quick resolution of any problem. I have needed help with hosting issues and were resolved quickly and efficiently . needed advice over domain names and changes and again resolved quickly and efficiently - very happy with whole package and customer support which is uk based… Read Full Review

Visit 123-reg.co.uk
Report this review

“Good Hosting Company”

Written on: 26/04/2012

I am very pleased with the overall service 123-Reg have provided. They give you a very simple set up package with lots of support on their website. I was nervous about having no telephone number for support, but can't fault their quick reply to my email support ticket and the fault was rectified straight away. If you have limited experience with ftp and have never designed and uploaded a website before I can strongly recommend 123-Reg… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Comment

Written on: 01/05/2012

Hello,

My name is Nerys and I work for 123-Reg.

I am very pleased to hear that you are happy with the service that has been provided. I would like to say that there is phone support available if you require, and you can find all contacts details here:

http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/

I hope this helps.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“Helpful staff”

Written on: 25/04/2012 by Mercedes16 (1 review written)

I am not very good with the creation of websites but the team took me through it step by step on the phone and guided me through the process. Much more helpful than other sites I have used and quick to answer the phone, happy to give their name… Read Full Review

Visit 123-reg.co.uk
Report this review

“Prompt and effective support”

Written on: 25/04/2012

Like other posts, I am always very reluctant to deal with any company I can't readily speak to. That said I have always found 123reg have responded promptly and effectively to my small number of issues which is why I would be, and do, happy to recommend them to colleagues… Read Full Review

Visit 123-reg.co.uk
Report this review

“Horrible, terrible, DO NOT USE UNLESS YOU WANT NO...”

Written on: 24/04/2012 by adambryan2003 (1 review written)

Went with them on there full package, found them to be good at first then went with there e-commerce package big mistake you cant upload anything easily spent weeks uploading our 250+ products then found some we cant even put up because we are limited to the amount of versifications you can make even on there top package there ebay upload is a joke only works if your product is simple no different sizes or colours. we have lost so much bussiness to them its unreal go with someone better like… Read Full Review

Visit 123-reg.co.uk

Anniemin's Response to adambryan2003's Review

Written on: 26/04/2012

you should have contacted them- i have had problems but found them more than helpful in providing an easy and quick solution

Reply to this comment
Report this review Read 1 Comment

“123-reg support ”

Written on: 23/04/2012 by richardatrss (1 review written)

I am always nervous about support levels with Companies that do not allow you to call them but 123-reg have been very helpful with all my questions either on live support or when I have raised a ticket request. The support members I have spoken to have always been able to help me without referring to a higher level… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Response to richardatrss's Review

Written on: 01/05/2012

Hello,

My name's Nerys and I work for 123-Reg.

I am glad to hear that you have been pleased with the support you have received. If you do need to call us you can, and all the details to do so can be found here:

http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/

I hope this helps you if you ever need to contact us by phone.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“123 Reg and Pipex = Poor Service”

Written on: 22/04/2012

When I first started using 123REG they were great, no complaints whatsover and I always recommended them. BUT, and this is a big but, since being taken over by Pipex I have found their service to be very poor indeed. The time taken for 123REG to register my most recent domain was rediculous, and there are many customers with the same problem. The second problem I have had with 123REG is that I am unable to change the nameservers of my domains. My problem is not one of human error as I have a… Read Full Review

Visit 123-reg.co.uk

Anniemin's Comment

Written on: 26/04/2012

i disagree i have registered a new domain and hosting package and it was done almost immediately

Reply to this comment
Report this review Read 1 Comment

“Would not register my domains - but took my money!”

Written on: 17/04/2012 by tfc1902 (1 review written)

I ended up talking to about 3 people (not in real life - you can't unless you are about to cancel a service). I raised tickets. I used online chat. 4 days later the domains still had not been registered for me. No amount of pestering / emails etc from me worked. They just did not care. The domains are now registered through someone else, when 123-reg finally decided to register the domains, they found them already registered. No real apology, just a refund to my credit card. No… Read Full Review

Visit 123-reg.co.uk
Report this review

“Great Customer Support”

Written on: 16/04/2012 by michaelruddock.net (1 review written)

123-Reg are a great company, but what really make them stand out is the fantastic customer support. If you have a technical problem, they always get back to you asap and they never fail to come up with an answer. … Read Full Review

Visit 123-reg.co.uk

Guest's Response to michaelruddock.net's Review

Written on: 18/04/2012

I found the service to be faultless. I am not a technically minded person and struggled until I contacted the support team. Excellent service. I would recommend it to anyone.

Reply to this comment
Report this review Read 1 Comment

“very helpful,easy to use”

Written on: 15/04/2012

very pleased with a speedy fuss free response.good value too… Read Full Review

Visit 123-reg.co.uk
Report this review

“My experience with 123-Reg.”

Written on: 13/04/2012 by Davx (1 review written)

I have been using 123-Reg for a very long time with a number of different clients. I have always found the service received to be above what you get from your average Registrar/Hosting company. They go above and beyond to make sure you are getting the service you pay for! Setup is easy and very intuitive with their control panel, unlike some hosts I have used. Not mentioning any names, restrict what you can do with DNS configuration but make it easy to take out and setup their own mail… Read Full Review

Visit 123-reg.co.uk
Report this review

“Top service you can trust”

Written on: 12/04/2012 by M4PEY (1 review written)

Not a lot too say apart from you can trust them, they are very efficient and professional and fantastic customer service… Read Full Review

Visit 123-reg.co.uk
Report this review

“Forwarding problem fixed speedily.”

Written on: 12/04/2012

I contacted support online to register that email forwarding was not working. I recieved a reply almost immediately. I sent a test email successfully. All within 5 minutes… Read Full Review

Visit 123-reg.co.uk
Report this review

“Rapid Response from James in Support”

Written on: 07/04/2012

I had an issue with not being able to change the nameservers on a .biz domain I had just purchased, this was very speedily resolved and I am again a happy customer - I have had names with 123reg for some years now and this has been my first issue… Read Full Review

Visit 123-reg.co.uk
Report this review

“Long term user of domain hosting - added email”

Written on: 06/04/2012

I have had personal domains registered with them for a good number of years now, and recently added a couple of mailboxes after finding the ones that my ISP (Sky) were not great. No problems with them. I ordered an extra service by mistake and was quickly refunded. Would recommend them… Read Full Review

Visit 123-reg.co.uk
Report this review

“great service from 123 reg”

Written on: 06/04/2012

had excellent service and support from 123 reg, why would any-one employ a website designer when you can do it yourself with 123 reg support, I knew nothing about websites, but ours is up and running without a hitch and the best bit, we have full control instead of having to ring to get some-one to change it we can do it ourselves. Keep up the good work 123 reg… Read Full Review

Visit 123-reg.co.uk
Report this review

“Help with payment update”

Written on: 05/04/2012

When I encountered problems updating my card details on the 123 website, the assistance I received from Amrita was prompt and helpful. If I have one small criticism of the website it is that the screens are a bit 'busy' and it was not always clear to me which route to take. Overall - very satisfactory… Read Full Review

Visit 123-reg.co.uk
Report this review

“problem solve ”

Written on: 04/04/2012 by chanikul (1 review written)

I have an issue with one of my hosting package and didn't know what solution would be in my case. Thank you to the customer service for finding the best solution for me. Highly recommend service. … Read Full Review

Visit 123-reg.co.uk
Report this review

“Pile of (not allowed to use a swear word)”

Written on: 03/04/2012

Stay away, other companies available. If I was closer I would be banging on their door.They take your money, and you can't even phone them up… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Comment

Written on: 17/04/2012

Hello,

My name is Nerys and I work for 123 Reg.

I am sorry to hear that you are not happy with the service you have recieved. I could look into this if you wish. For me do do this please confirm a support ticket ID or a domain name. Alternatively you can find the contact details for support here:
http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/ who will be happy to help you.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“Payment Problem”

Written on: 02/04/2012

I was having trouble adding my credit card to the system, after raising a ticket to the team, they helped straight away. No delay, no waiting time of up to 48 hours before the got back to me! They were very helpful and dealt with my problem swiftly and now i'm up running smoothly!… Read Full Review

Visit 123-reg.co.uk
Report this review
overview
123-reg.co.uk