123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2090
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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“123 reg payment problems”

Written on: 19/03/2012 by mikecarson625 (1 review written)

have an email account with these and they have taken payment for the renewal of an account 3 times totalling £85 or more. Despite being told that the payment would be refunded it still hasnt and then they take the payment again!!!! Customer service is tricky to get hold of and not entirely brilliant. Avoid at all cost… Read Full Review

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Mikecarson625's Response to mikecarson625's Review

Written on: 19/03/2012

after writing a new comment to 123 reg saying i would contact trading standards etc. I have had all my payments refunded. Why cant they be as quick normally

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“123Reg will not give answers on an apology”

Written on: 17/03/2012

I had my website's hosting with 123Reg. It is set up to automatically review on Jan2nd. My card details were up to date as I had renewed the domain name in November.... so the notices that it was due for renewal were expected. 123Reg set up for the debit to go through on 24th December- was anyone working then? When I discovered in February that in fact the website was missing I got alarmed.They said the debit had been declined by my bank. Not true. My bank confirmed no payment was declined by… Read Full Review

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“123 reg no no”

Written on: 17/03/2012

Recently bought domain name, asked for simple help to configure outlook. Problem is that support advertise they open till 5.00pm...but chatline off line from 4.30pm.This happened twice...then there is no 24/7 support. Not good if you need answeres straight away and you don't have time to read most of the website to get to where you want. TIME IS MONEY… Read Full Review

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“Long term user, very happy”

Written on: 16/03/2012 by james_uk (1 review written)

I've registered perhaps 30 or so domains over the years, and then hosted them for various people, so I've had non-standard DNS -- A, CNAME, MX, etc. Mostly I've used 123-reg mail exchangers and DNS servers (but not always) and they've worked brilliantly. In general everything has gone well, but when I've had technical queries their email system has worked fine -- the support staff have answered questions quickly and efficiently. So, as someone who uses a fair number of domains… Read Full Review

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“Great support service”

Written on: 15/03/2012

I have used 123-reg for domain registration and hosting since 1997. The support team respond to any problems very quickly and are extremely helpful in their advice when the problem is my side. Keep it up guys. Frank… Read Full Review

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“Abysmally slow, AVOID AT ALL COSTS ”

Written on: 11/03/2012 by alexyb (1 review written)

Hosting for a website I look after was transferred to 123 reg after they took over the previous web hosting company. Drastic reduction in performance, half the time the website doesn't load. Total waste of many and annoyed they took over the contract… Read Full Review

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“website set up by a novice”

Written on: 10/03/2012 by AllanR (1 review written)

This was my first attempt at setting up a website. I had problems seeing the website I had set up. Contacted 123 Support, their reply,on a Saturday, was very quick and comprehensive. Website now up and running. Excellent service… Read Full Review

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“Change of hosting package problems”

Written on: 06/03/2012 by redbull (1 review written)

I changed from a linux hosted package to a windows one and my access was blocked for over 6 Months! Each time you call for support for are transfered backwards and forwards from one department to another for over an hour at a time… Read Full Review

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“Amazing resolving reply”

Written on: 06/03/2012 by markbonn1982 (1 review written)

Amazing speed of returning information, was able to book my domains and set up diversion, as the reply contained some very useful "How To" guides, I received added value to my original request. Thanks for a super service :-) Cheers Mark… Read Full Review

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“Too many hidden cost”

Written on: 02/03/2012 by Ro.George (2 reviews written)

The site looks lovely and professional. Once you get into it, all other things like personal email and other upgrades will cost you. Instantsite is rather slow and responce to queries can take longer compared to others… Read Full Review

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Rwinslow's Response to Ro.George's Review

Written on: 13/03/2012

Hi there.

Sorry that you feel the package has hidden costs, that is not like us at 123-reg, where we want things to be clear and simple.

I agree that email should be included with InstantSite, so will look to have that added in the next couple of weeks hopefully.

Please let me know on any other things you think we can change, and will address.

Thanks, Richard.
richard.winslow@123-reg.co.uk

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“Very quick to resolve issue”

Written on: 29/02/2012 by Scousepete79 (1 review written)

I have been with 123-reg for many years now - purely for domain names / email accounts, so I can't comment on their ability to host sites etc... I must say that I've found them very quick to resolve any issues I've had. I recently purchased a domain name which, after about an hour, realised I no longer required. I sent them a message using their self diagnosis tool and within a couple of hours I had a message back from their customer services informing me that my purchase had been cancelled… Read Full Review

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“Excellent Afterservice and Rapid Action Response Team”

Written on: 28/02/2012 by mastersg (1 review written)

I called today 28/02/2012 to cancel a service which I no longer required, the response and amount of time it took for 123-Reg to get "Amrita" one of their support staff to act on it was exception, plus you also get a polite reply confirming their actions. Number 1 for service Keep up the good work Monika … Read Full Review

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“P L E A S E!!! don't waste your time on 123-reg.co.uk”

Written on: 28/02/2012 by sash452 (1 review written)

My website was timing out and didn't load anymore after ssl installation by 123-reg. they didn't install my ssl correct and tried to fix it.. 7 x !!!!!!!!!! belive it or not, they f..... up 7 times. every time i called, the customer support said my domain is pointing to the wrong ip address and pointed it each time to another weird ip. So you can imagine how annoying it was to wait 7 x 24-72 hours for your dns change to propagate. What they didn't relize was that the ssl was never installed… Read Full Review

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“Painfully slow and awful customer support”

Written on: 27/02/2012 by JonathanQ (2 reviews written)

After an "upgrade" from them the site has been painfully slow. Their support are totally unhelpful. I downloaded the site from 123reg and uploaded it to another host as a test and the page loaded in 5 seconds. On 123 it was taking up to 90 seconds - their response? "There are no issues on 123-Regs side"… Read Full Review

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Guest's Response to JonathanQ's Review

Written on: 28/02/2012

Exactly my experience also. I am a web developer and host a number of stage sites under my domain as I am working on different projects. Since the 'upgrade' (read most definitely 'downgrade') load time has been consistently appalling to point where pages regularly fail to load entirely. FTP connectivity is also extremely poor with connectivity being slow, and breaking entirely multiple times every single time I FTP to my domain. Access to phpMyAdmin is equally poor.

Absolutely unacceptable and I will be moving to alternative hosting unless 123-reg can offer a swift and permanent resolution to the problems they have introduced.

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“Rubbish, Rubbish, Rubbish”

Written on: 25/02/2012 by sjd67 (1 review written)

Bought hosting to use Joomla. Servers are far too slow. Tech support were of no use whatsoever. Tranferred to other hosting company and my Joomla site is extremely fast, as it should be. Have had problems using phpmyadmin also, keep getting logged out. If you have any tech knowledge at all, avoid hosting with 123-reg. Watsed my hard earned cash. Scott IT Professional… Read Full Review

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“Domain Name Transfer”

Written on: 17/02/2012 by scot2b (1 review written)

I had an issue with a domain name, had a few days to renew it and could not get access to the account to renew the domain, because the domain was in another account by my current host. 123-reg resolved the problem quickly with the help from the team i managed to renew the domain before it was due to run out. The cummunication and advice was excellent between the revelant department and myself. I would recommend you register your domain with 123-reg. What a did not like. was the fact that… Read Full Review

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“123-reg.co.uk - Worst Website Hosting Company Ever!”

Written on: 15/02/2012

I signed up with 123-reg.co.uk in February 2011. I was looking for UK hosting and found them and thought i would give it a try. The first website I tried to setup with 123-reg was a nightmare. Other hosting companies install wordpress directly to the root directory but now 123-reg. They can onyl install to a directory so the website appears as www.domain.com/wordpress instead of www.domain.com. So I asked 123-reg if they could sort it out. Their reply was "sorry but we don't give support to… Read Full Review

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123Regonline's Comment

Written on: 22/02/2012

Hello,

My name is Nerys and I work for 123-Reg.

I am sorry to hear that you have not been happy with your experience of 123-Reg. If there are any issues which you do still need looking into by ourselves I will be happy to further investigate for you. If you would like me too please supply a domain name and I will contact you to discuss this further.

Regards,

Nerys

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“Please stay away”

Written on: 15/02/2012

Please people with brain stay away from this site...they don"t want to help at all...only to take your money...don"t make the same mistake as me… Read Full Review

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Guest's Comment

Written on: 22/02/2012

Hello,

My name is Nerys and I work for 123-Reg.

I would like to investigate your issue further for you. If you do check back to this review please supply the domain name you have with us and I will be able to contact you and investigate further.

Regards,

Nerys

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“123-reg, great service”

Written on: 23/01/2012 by davidvestey (1 review written)

I made a mistake on my domain ordering, 123-reg resolved it within one working day and kept me informed at each stage. Great service… Read Full Review

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“REALLY slow at issuing SSL certificates”

Written on: 20/01/2012 by SimonLeMon (2 reviews written)

They advertise that they'll usually be issued in 10 minutes, but I'm still waiting almost 24 hours later. Stuck at "Waiting for verification checks" but I've had no notice of what verification they're waiting for and whether I can help with it. This isn't good enough when you're waiting to get the certificate back up on a server. AVOID and buy SSL from a supplier that has a clue that generally these things are needed quickly. Or at least a supplier that bothers to communicate when there's a… Read Full Review

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