123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
2071
84% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
? Ask our helpful community of experts about this product or company
123-Reg - www.123-reg.co.uk - Ask a question now

Media Gallery for 123-Reg - www.123-reg.co.uk

123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Would not register my domains - but took my money!”

Written on: 17/04/2012 by tfc1902 (1 review written)

I ended up talking to about 3 people (not in real life - you can't unless you are about to cancel a service). I raised tickets. I used online chat. 4 days later the domains still had not been registered for me. No amount of pestering / emails etc from me worked. They just did not care. The domains are now registered through someone else, when 123-reg finally decided to register the domains, they found them already registered. No real apology, just a refund to my credit card. No… Read Full Review

Visit 123-reg.co.uk
Report this review

“Great Customer Support”

Written on: 16/04/2012 by michaelruddock.net (1 review written)

123-Reg are a great company, but what really make them stand out is the fantastic customer support. If you have a technical problem, they always get back to you asap and they never fail to come up with an answer. … Read Full Review

Visit 123-reg.co.uk

Guest's Response to michaelruddock.net's Review

Written on: 18/04/2012

I found the service to be faultless. I am not a technically minded person and struggled until I contacted the support team. Excellent service. I would recommend it to anyone.

Reply to this comment
Report this review Read 1 Comment

“very helpful,easy to use”

Written on: 15/04/2012

very pleased with a speedy fuss free response.good value too… Read Full Review

Visit 123-reg.co.uk
Report this review

“My experience with 123-Reg.”

Written on: 13/04/2012 by Davx (1 review written)

I have been using 123-Reg for a very long time with a number of different clients. I have always found the service received to be above what you get from your average Registrar/Hosting company. They go above and beyond to make sure you are getting the service you pay for! Setup is easy and very intuitive with their control panel, unlike some hosts I have used. Not mentioning any names, restrict what you can do with DNS configuration but make it easy to take out and setup their own mail… Read Full Review

Visit 123-reg.co.uk
Report this review

“Top service you can trust”

Written on: 12/04/2012 by M4PEY (1 review written)

Not a lot too say apart from you can trust them, they are very efficient and professional and fantastic customer service… Read Full Review

Visit 123-reg.co.uk
Report this review

“Forwarding problem fixed speedily.”

Written on: 12/04/2012

I contacted support online to register that email forwarding was not working. I recieved a reply almost immediately. I sent a test email successfully. All within 5 minutes… Read Full Review

Visit 123-reg.co.uk
Report this review

“Rapid Response from James in Support”

Written on: 07/04/2012

I had an issue with not being able to change the nameservers on a .biz domain I had just purchased, this was very speedily resolved and I am again a happy customer - I have had names with 123reg for some years now and this has been my first issue… Read Full Review

Visit 123-reg.co.uk
Report this review

“Long term user of domain hosting - added email”

Written on: 06/04/2012

I have had personal domains registered with them for a good number of years now, and recently added a couple of mailboxes after finding the ones that my ISP (Sky) were not great. No problems with them. I ordered an extra service by mistake and was quickly refunded. Would recommend them… Read Full Review

Visit 123-reg.co.uk
Report this review

“great service from 123 reg”

Written on: 06/04/2012

had excellent service and support from 123 reg, why would any-one employ a website designer when you can do it yourself with 123 reg support, I knew nothing about websites, but ours is up and running without a hitch and the best bit, we have full control instead of having to ring to get some-one to change it we can do it ourselves. Keep up the good work 123 reg… Read Full Review

Visit 123-reg.co.uk
Report this review

“Help with payment update”

Written on: 05/04/2012

When I encountered problems updating my card details on the 123 website, the assistance I received from Amrita was prompt and helpful. If I have one small criticism of the website it is that the screens are a bit 'busy' and it was not always clear to me which route to take. Overall - very satisfactory… Read Full Review

Visit 123-reg.co.uk
Report this review

“problem solve ”

Written on: 04/04/2012 by chanikul (1 review written)

I have an issue with one of my hosting package and didn't know what solution would be in my case. Thank you to the customer service for finding the best solution for me. Highly recommend service. … Read Full Review

Visit 123-reg.co.uk
Report this review

“Pile of (not allowed to use a swear word)”

Written on: 03/04/2012

Stay away, other companies available. If I was closer I would be banging on their door.They take your money, and you can't even phone them up… Read Full Review

Visit 123-reg.co.uk

Webfusiononline's Comment

Written on: 17/04/2012

Hello,

My name is Nerys and I work for 123 Reg.

I am sorry to hear that you are not happy with the service you have recieved. I could look into this if you wish. For me do do this please confirm a support ticket ID or a domain name. Alternatively you can find the contact details for support here:
http://www.123-reg.co.uk/support/answers/Account-Admin-and-Billing/how-do-i-contact-123-reg-for-support-2031/ who will be happy to help you.

Regards,

Nerys

Reply to this comment
Report this review Read 1 Comment

“Payment Problem”

Written on: 02/04/2012

I was having trouble adding my credit card to the system, after raising a ticket to the team, they helped straight away. No delay, no waiting time of up to 48 hours before the got back to me! They were very helpful and dealt with my problem swiftly and now i'm up running smoothly!… Read Full Review

Visit 123-reg.co.uk
Report this review

“Terrible Customer Service”

Written on: 31/03/2012 by Reviewy1 (3 reviews written)

They hosted my sites for a while but had to move them all due to bad customer service. Telephone staff were unhelpful and unknowledgeable. A senior staff member was plain rude. Hosting was okay, didn't really have much down time but expensive… Read Full Review

Visit 123-reg.co.uk

Davx's Response to Reviewy1's Review

Written on: 13/04/2012

I guess you were extremely unlucky.

I have used these guys for years and everyone I have ever spoke to was most helpful/knowledgeable.

If I were you I would communicate via email, keep a record of any transcripts and if you were spoken to in a rude way you could do something about it. I never call them I always use the online ticket system. This allows time for them to read and reread and understand your questions to provide the correct responses.

...I wouldn't discount them down to your one experience.

Reply to this comment

Reviewy1's Response to Reviewy1's Review

Written on: 13/04/2012

I actually sent in a complaint via recorded delivery and never heard back. I followed this up with emails and no one seemed that concerned about resolving the issue.

I don't complain about services lightly, preferinig to give the company the opportunity to put things right. I don't give bad reviews without first exploring all avenues in an attempt to find a solution. I don't think this is an isolated incident as other reviewers have also complained. This site gives users an opportunity to give feedback on services and products, people can then make up their own minds on whether to take on board what has been said.

You say that you've never called them but why shouldn't we be able to call in for assistance if needed? That's what customer service is for. If they can't cope with calls then they shouldn't list a helpline.

However, I'm pleased to hear that you've had a good experince with this company, perhaps they've pulled their socks up, which is a good thing for them and for their customers.

Reply to this comment
Report this review Read 2 Comments

“Customer Service”

Written on: 30/03/2012 by billy690 (1 review written)

Absolutely faultless. I recommend 123 Reg anyway to my business associates and newbies, also friends. Today I needed to call their customer services team and the response, professionalism, friendliness 'everything was 100%, actually more than I had expected. I specialise in implementing quality management standards into all types of business and conducting quality system auditing and to be honest, based on my experience today they would pass any standard for customer focus and service… Read Full Review

Visit 123-reg.co.uk
Report this review

“Excellent online support. Quick, efficient, accurate.”

Written on: 30/03/2012

Why did I wait so long before switching. I spent hours trying to get 1and1.co.uk to do anything and they were 100% useless. Grrr. Never again. Glad I switched to 123-reg… Read Full Review

Visit 123-reg.co.uk
Report this review

“123-Reg Support.”

Written on: 29/03/2012

The support for 123-Reg is fantastic, they managed to reply to my problem in no time. Everything was sorted out properly, however it was also a problem that shouldn't off really been ran into as once the Domain Name was purchased it should not of showed up as available. However the problem occurred and it was sorted out straight away. … Read Full Review

Visit 123-reg.co.uk
Report this review

“Domain query”

Written on: 25/03/2012 by fuzzyfeet (1 review written)

Had a enquiry about my domain name, the staff were very helpful and answered my questions very promptly :)… Read Full Review

Visit 123-reg.co.uk
Report this review

“Great for people who want some advanced configuration!”

Written on: 23/03/2012 by jamesacres (1 review written)

I have been using 123-reg to host domain names for several years and have only good things to say. I have also recently purchased a VPS and an SSL certificate from them, both have been great. Since I first started using 123-reg I have been doing a Computer Science degree so I have been doing my fair share of advanced DNS configuration as well as setting up and securing my new 123-reg VPS. 123-reg today also updated their reverse DNS record on one of my domain names to my new hostname on my VPS… Read Full Review

Visit 123-reg.co.uk
Report this review

“Worst experience ever”

Written on: 23/03/2012

Do not use these guys, they are crooks! Customer service is absolutely terrible too… Read Full Review

Visit 123-reg.co.uk
Report this review
overview
123-reg.co.uk