123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
84% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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123-Reg - www.123-reg.co.uk

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“I'm not the most computer literate person in the world...”

Written on: 23/05/2011

I'm not the most computer literate person in the world so I often need help. When the recent changes took places, I was a bit flumoxed!! This weekend, I asked for help and it was given speedily even tho it was Saturday and Sunday. Couldn't ask for more really
Thanks to all at 123… Read Full Review

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“I had to update details for my client and the service...”

Written on: 23/05/2011

I had to update details for my client and the service that 123 provide was very good and effective. I would recommend them if you need to get website up and running smoothly. Andy at 123 reg customer service team helped me with a quick query today… Read Full Review

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“Ben at 123 reg customer service team really helped me...”

Written on: 23/05/2011

Ben at 123 reg customer service team really helped me with a quick query today. I needed a fast reply and an answer quickly and he did just that. I'd recommend them if you were stuck!… Read Full Review

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“Future customers beware : the 123reg marketing machine...”

Written on: 22/05/2011

Future customers beware : the 123reg marketing machine is very efficient, flooding the Internet with back links to their website so that it appears systematically number one on Google searches and also peppering forums with positive reviews of themselves. So if you are not careful and in a hurry you will end up signing up with them on pure marketing fluff. Be prepared for a big disappointment and countless hours of frustrations with their buggy systems and useless "support". As a rule of thumb… Read Full Review

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“I've had no problems with them at all. ”

Written on: 20/05/2011

I've had no problems with them at all.

When I made a mistake and set up an email address instead of a forwarding email address, I contacted their support and they immediately refunded the amount. I didn't imagine it would be that easy!… Read Full Review

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“As a potential Customer of 123-Reg I was looking to...”

Written on: 18/05/2011

As a potential Customer of 123-Reg I was looking to speak to somebody to clarify that they could offer the services I required. Have spent the last 3 days trying to get through, only to receive an unprofessional IVR and no real human being. Have also searched their website to email them but they do not have this function unless you have registered with them. It would appear they have no interest in increasing their customer base… Read Full Review

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Richardwinslow's Comment

Written on: 18/05/2011

Hi there, sorry you were not able to get through. We are changing our IVR currently and have been training a new team ready to go live and handle these calls. I expect this to be live towards the end of the month, early June.
<br/>
<br/>For now, if you would like to email me your phone number I can give you a call back to discuss your requirements. My email address is richard.winslow@123-reg.co.uk
<br/>
<br/>Richard.

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“Have been a customer of 123-reg for a good few years...”

Written on: 18/05/2011 by wavecon (1 review written)

Have been a customer of 123-reg for a good few years and only recently had need of their customer services - everything dealt with quickly and without any problems. Would recommend to anyone who needs their services and support… Read Full Review

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“I have only just purchased a domain name from this...”

Written on: 17/05/2011

I have only just purchased a domain name from this company and had one question to ask which was responded to and actioned almost immediately. I have read some other reviews and can only assume that some people are very impatient. Maybe if they understood more about what they were doing then they wouldn't have to keep pestering the support team. If the service carries on like this then I will be very happy. For those who are unhappy I say good riddance as that leaves the support team more time… Read Full Review

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“Just used mysupport for 123-reg and they responded and...”

Written on: 17/05/2011

Just used mysupport for 123-reg and they responded and resolved issue with 10 mins. Really happy with the quick response… Read Full Review

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“Started my ECommerce website with 123reg in april...”

Written on: 16/05/2011

Started my ECommerce website with 123reg in april 2011, i had read some very, very, bad reviews about them regarding their service team and the website up time.
in the two months i have been with 123reg i can say that the prices are really competitive and their website design tool's are adequate (although not all the options you would want are there), the support team are polite and engaging, plus they have good response times, as in you dont have to wait for a week for them to get back to… Read Full Review

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“Support issues are responded to efficiently. ”

Written on: 16/05/2011

Support issues are responded to efficiently… Read Full Review

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“Helpdesk always very quick to deal with any issues”

Written on: 13/05/2011

Helpdesk always very quick to deal with any issues… Read Full Review

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“Excellent help desk via the website. Problem solved...”

Written on: 13/05/2011

Excellent help desk via the website. Problem solved with little fuss! Thankyou… Read Full Review

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“Customer service with 123-Reg.co.uk has been a nice...”

Written on: 13/05/2011

Customer service with 123-Reg.co.uk has been a nice surprise. I have been a customer for a few years with several domains. Every ticket raised has been promptly addressed.

I raised a new ticket this morning (13/5/11) and it was resolved four minutes later!

Possibly not the cheapest domain/service provider, but if the customer service remains as good as this, then I will not be looking elsewhere.

Highly Recommended.

A.Evans… Read Full Review

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“Despite being initially frustrated with not being able...”

Written on: 12/05/2011

Despite being initially frustrated with not being able to speak to a real person at 123-reg, I used their online support function. To be honest, I expected to receive an auto-response, followed by a vague answer to my question a week later. I was pleasantly surprised to receive a personal, friendly sounding response by email just minutes after I contacted them. They had looked into the problem and resolved it. Very impressed. I responded with a 'thank you' and they responded with a 'you're… Read Full Review

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“we use 123-reg to host all of our domains... ”

Written on: 12/05/2011

we use 123-reg to host all of our domains...

I earlier asked a question regarding a change I needed to make and received a response in no less than 3 minutes. Not only that but they actioned the change for me... The interface is relatively no frills but allows comprehensive controls for managing your domains, whether you want to add A records or if you want to change your nameservers its a breeze to do... Not only that - they have great prices for domain names, especially co.uk ones!!… Read Full Review

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“Very helpful support from 123-reg, thank you Ben. jt.”

Written on: 12/05/2011

Very helpful support from 123-reg, thank you Ben. jt… Read Full Review

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“123 reg does not deserve a star but had to give that...”

Written on: 11/05/2011

123 reg does not deserve a star but had to give that to them as there is nothing less than that on this platform.

If you want to deal with a company that offers little or no support, awful service and an absolute waste of time, then go to them for your domain registration… Read Full Review

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“The FAQ's are pretty poorly written, and depending on...”

Written on: 11/05/2011

The FAQ's are pretty poorly written, and depending on who you get on the support desk (some are script sheet kids who are not interested, some go out of their way to help) can resolve issues quickly.
the dns control panel is better than alot of offerings.
guys - you need to review those FAQ's and apart from the spelling mistakes and the way they are written, perhaps some more clarification on transfer of domains, in or out!… Read Full Review

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“I've used other hosting sites before that seem to have...”

Written on: 11/05/2011

I've used other hosting sites before that seem to have little to no customer support. With 123-reg I received very fast and efficient support within minutes of submitting an issue that arose with my hosting… Read Full Review

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