123-Reg - www.123-reg.co.uk Reviews

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★★★★☆
4.2 / 5
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  • Value For Money

Summary

Note from Review Centre: In September 2010, 123-Reg was bought out by Montagu Private Equity.
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“Account set-up fee”

Written on: 14/07/2011 by NeilJR (1 review written)

123-Reg forgot to charge me a set up fee when I bought a hosting package, but wrote some time later and tried to charge me, admitting it had been their mistake. I politely complained, and they wrote back very quickly to say they'd cancel the fee. I was pleased with both the speed of their response and the result of my complaint… Read Full Review

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“Selective Customer Service & The 'Oh Dear We Forgot to...”

Written on: 12/07/2011 by MIKE20112011 (1 review written)

Having purchased hosting from these guys a few weeks back, I today received the following mail: 'Dear Customer, Regarding account with username: [redacted] Our system has notified us that when your Starter hosting package was originally purchased the statutory set-up fee of £9.99 (plus VAT) was not taken. We can only apologise for what was an oversight on our part which we need to rectify as soon as possible so that we can make sure everything is in order. Therefore this… Read Full Review

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“Used to be good, but now indifferent at best”

Written on: 12/07/2011

We signed up with 123-reg in about 2002, in the days when they were still MagicMoments and offered a relatively good hosting and domain reg service - far better than what we were getting with Easyspace. After about two years we decided the hosting wasn't flexible enough for us and had become overpriced for what it offered - and support was very patchy - so we shifted away. But we still found the domain reg service reasonably competitive so stuck with it. Even so, we weren't very happy with… Read Full Review

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“123-reg to the rescue!”

Written on: 11/07/2011

Well, after all the damning reviews I've just read, I have to say that I have nothing but praise for 123-reg. I've never had any problems with their hosting, and from personal experience I have to say their support system is second to none. Being a bit of a brainless wonder when it comes to anything computer-related, I was floundering around trying to rescue my Wordpress site that had crashed, and threw myself on their mercy, along with all the info I had gathered from a separate forum on the… Read Full Review

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“used to be good now rubbish”

Written on: 11/07/2011

I used to use 123 reg for their cheap domains, which were farily good value for money, coupled with a 3rd party host. However, now each time I use the site, which is usually to transfer domains away due to the shoddy service, the site crashes every single time without fail. I recently tried their averagely priced hosting, because of the offering of a cheap SSL cetficate. I thought this would have provided convenience but the hosting took 20 seconds to load a small web page and the… Read Full Review

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“Shocking!”

Written on: 10/07/2011

Ive had the unfortunate experience of using 123 reg (or trying to use)for my shared web hosting. Basically they offer cheap deals but make it so completed to use and setup that the value for money goes down the drain. Their customer support consists of some person in a small shed somewhere who never actually answers the question you have asked, then they close the support ticket and you have to open a new one In the end I became so frustrated with them I just all my domains to a new company… Read Full Review

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“The worst hosting company I have ever had the miss...”

Written on: 30/06/2011 by gadgetmonster (1 review written)

Please take heed of the negative reviews on this site - they are all true! I have been with this company 4 months now and the website has been down six times!!!!!! Each time they cant explain why and practically blame my site as the problem. The site stays down for the minimum of half a day. On top of this I have also had email failure a couple of times where no email was received for over half a day. For such a large company this is totally unacceptable - they offer support but to be… Read Full Review

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“Thank You 123-Reg”

Written on: 30/06/2011 by RodBridges (1 review written)

I have never bought a domain name before but 123-Reg made it so easy. And they held my hand and guided me through the process of getting my website on to my domain name. Thanks guys for your prompt responses, especially Courtney. Look forward to using you again :-)… Read Full Review

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Guest's Response to RodBridges's Review

Written on: 10/07/2011

LOL Rod I guess you work for Web Fusion

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“Awful”

Written on: 23/06/2011 by arthouse (1 review written)

Our site went down, our emails went down, there was nobody to contact. In the end, we've decided to move to another host - only 123 reg are sitting on our domain name and.... there's nobody to contact. Absolutely DO NOT use this company!… Read Full Review

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“Very poor host”

Written on: 22/06/2011 by JacobRobinson (1 review written)

I'm so disappointed with 123-reg. Instead of upgrading my account with their updates, you must cancel your package and then choose a new one. Previously I was allowed their… Read Full Review

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“Rare Service!”

Written on: 22/06/2011 by louisharrison (1 review written)

I have been using 123-reg for sometime now for purchasing domain names. I never had a reason to contact support until now when I decided to purchase a mailbox. As I was not familiar with the process of setting up the mailbox, I contacted 123-reg. Based on previous experience with other companies, I was not expecting a reply, or if a reply was received I expected it to be misleading or not answering my questions. I was wrong and surprisingly pleased with the speed (it was a weekend too) and… Read Full Review

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“123-reg Support”

Written on: 22/06/2011 by deanlaser (1 review written)

The tools at 123-reg are simple, effective and easy to use. On the occasion i need support it was fast, efficient, easy to understand and friendly: what more do you need?… Read Full Review

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“Excellent Friendly Service Team”

Written on: 19/06/2011 by Beakerfm (1 review written)

As I'm not an expert in hosting, I've had a few difficulties when setting them up. I have always had a fast and efficient response from 123-reg.co.uk and have always managed to sort out my queries. Always polite and use a language in which I can understand. Always pitched at the right level. Even on the telephone, I have always been treated with respect and after a recent event with hosting, I have no complaints in the way that the matter was handled and dealt with so efficiently. I will… Read Full Review

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“If only other companies were like 1-2-3-Reg...”

Written on: 16/06/2011 by stevenpanter (1 review written)

It is fast amd easy to purchase a domain name from 123-Reg and straightforward to set up things like Mail Forwarding, Web Forwarding and other features using their control panel. In addition, they offer good value hosting and other appropriate services. I recently had a problem with renewing my domain subscription (my own fault for letting it expire I guess.) The support staff were fast to respond, polite and grateful for my positive feedback, so I was very quickly re-subscribed. I recommend… Read Full Review

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“Excellent service”

Written on: 01/06/2011 by Nicky171 (1 review written)

I have found 123 Reg easy to use and good value for money. On the odd occasion I haven't been able to understand the help pages, I have raised a support query and found them very helpful and prompt to respond, even just after a bank holiday… Read Full Review

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“Great web host”

Written on: 31/05/2011 by Kevin Varley (1 review written)

My experience with 123-REG have been nothing but positive. I've found the web interface to manage my services, particularly DNS, excellent, and well supported by help files. I tend not to use the phone for support, as raising a support ticket is easier, and keeps a record for future reference should my memory fail me. All requests have been met promptly, courteously and helpfully. I have yet to experience any downtime on any services. My only criticisms are ... 1/ The lack of… Read Full Review

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“I used these for a couple for years. They were...”

Written on: 23/05/2011

I used these for a couple for years. They were mediocre, and I've moved onto josthostme.co.uk where I think I get better value for money.

123Reg make web hosting and domain purchase simple. There was a lack of phone support, but a reasonable library of support material online answered all my questions. They do provide info about moving your domain elsewhere - so you can move on if you don't like it.

What I didn't like - php, databases, wordpress plugins etc - are not part of the budget… Read Full Review

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“One thing is for sure, 123reg does not use the same...”

Written on: 24/05/2011

One thing is for sure, 123reg does not use the same hiring process as Google. Just as an example, they are incapable of correctly implementing a log out functionality: to log out of their control panel, you have to switch off your browser (awful if you are security conscious and totally unpractical and error-prone when you have multiple accounts). How can you trust such a company with providing domain names and web hosting solutions ?! And to be honest dealing with their support often feels… Read Full Review

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“I've been with 123-reg (and webfusion, their VPS arm)...”

Written on: 23/05/2011

I've been with 123-reg (and webfusion, their VPS arm) since December, and let me tell you - they sh*t all over 1and1 and GoDaddy, which was the previous configuration I used.

Every time I've contacted their support, I've received a helpful response within a few hours - and my issue is _always_ sorted for me.

They're great, and I can't see why everyone think they're so bad? I guess you could say the same about lots of places like this, you either love 'em or hate 'em - and these guys have got… Read Full Review

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“I'm not the most computer literate person in the world...”

Written on: 23/05/2011

I'm not the most computer literate person in the world so I often need help. When the recent changes took places, I was a bit flumoxed!! This weekend, I asked for help and it was given speedily even tho it was Saturday and Sunday. Couldn't ask for more really
Thanks to all at 123… Read Full Review

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